Team Member - Customer Service-PERSONAL LOANS-Customer Service

JOB Role:

•Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s

• Welcome calling / dispatch of welcome kits PDC/ NOC

• Customer retention and limiting foreclosures as budgeted.

• Responding to customer emails/letters and handling phone calls and walkins

• Cross selling of CASA  /PL/ Top Up/Insurance and other group products  as defined – Generating Revenues

• Lead Generation through references

• Handling RBI and BO complaints and responding to them

• Replying to customer emails and letters.

• Reporting MIS and tracking it daily for team members.

• Any other customer care related activities.

• Handling team escalations and taking it to closure.   

• Handling 5 people who will be team members

Job Requirements:

•   Qualification - Graduate from a recognized University.

• Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service

• Skills & Experience– Quick learner ; Excellent written and oral communication,  Customer centric;  3-4 years experience