Telecaller

Key Responsibilities

• Make outbound calls to assigned contacts.
• Enquire whether the released schemes have reached the intended audience.
• Assess the level of awareness and knowledge about the schemes.
• Record responses accurately in the database.
• Escalate cases where there is no awareness or reach to the concerned team.
• Provide clear information about schemes if respondents request clarification.
• Maintain professionalism and courtesy during all interactions.
• Submit daily call reports and feedback summaries.

Skills & Qualifications

• Strong communication skills in local language(s) and English.
• Ability to explain information clearly and patiently.
• Basic computer literacy for data entry and reporting.
• Attention to detail and accuracy in recording responses.
• Empathy and active listening skills.

Performance Indicators

• Number of calls completed per day.
• Accuracy of data recorded.
• Percentage of respondents aware of schemes.
• Quality of feedback collected.
• Professionalism in call handling.