BPO Executive

Job SummaryWe are looking for a confident and customer-focused Telecalling Executive to handle outbound and/or inbound calls, connect with customers, share required information, and support business operations. The role focuses on communication, follow-ups, and accurate data handling rather than hardcore sales.

• Key Responsibilities

• Make outbound calls to customers for follow-ups, verification, or information sharing
• Handle inbound calls and resolve basic customer queries
• Explain company services, processes, or requirements clearly
• Collect and update customer information accurately
• Maintain proper call records and data in CRM or internal systems
• Coordinate with internal teams for smooth process flow
• Follow call scripts and compliance guidelines
• Ensure timely follow-ups and closures