QA / QC Manager

*** We only want to hire Diploma and Engineering Graduates who have experience in Process Equipment Fabrication Industry. ***

Job Description & Responsibilities :

1.Material Quality Inspection

• Verify raw materials, Semi finish material and bought out items against quality standards and approved vendor samples and note the reading in GRN (ERP/Tranzact)
• Coordinate with purchase/store for non-conformance materials.

2. Ensure Customer Requirement Fulfilment

• Translate customer specifications into internal QC checkpoints via QAP.
• Implement rigorous in-process and final quality checks in the in-process QC and Final QC document at defined stages.
• Ensure every project meets customer-defined requirements by checking it at the time of dispatch with store person.
• Send all the QC documents related to project and send to the client within 2 days from the date of invoice.

3. Drive Customer Satisfaction & Complaint Resolution

• Conduct regular customer satisfaction (CSS) surveys post-project by sending the customer satisfaction form or a google form for new and critical project and not for repeated order. For repeat order once in 6 months record their feedback
• Log feedback and complaints in different excel sheets.
• Ensure actionable feedback is implemented within a months’ time by taking a session within 2 days from the date of feedback from client.
• Ensure CAPA is made in case of customer complain and highlight the error in the first morning meeting within 24 hours from the date of complaint.

4. Continuous Improvement Initiatives

• Root Cause Analysis (RCA): Use tools Fishbone Diagrams & 5-Why Analysis, to identify and address process inefficiencies.
• Training Programs: Conduct workshops and training sessions for workers and staff on best practices in quality and process improvement once in a month.

5. Compliance and Certification Management

• Regulatory Standards Adherence: Stay updated with relevant industry standards (e.g., ISO 9001, ASME) and ensure compliance across operations.
• Certification Maintenance: Prepare documentation, conduct internal audits, and coordinate with certifying bodies for renewals and audits.