Customer Relationship Manager - CRM
Parameswari Steel Traders
Customer Relationship Manager - CRM
Parameswari Steel Traders
Asilmetta, Visakhapatnam
₹14,000 - ₹15,000 monthly
Fixed
₹14000 - ₹15000
Earning Potential
₹15,000
Job Details
Interview Details
Job highlights
Urgently hiring
171 applicants
Benefits include: Annual Bonus, Mobile Allowance, Laptop
Job Description
The Customer Relationship Manager (CRM) is responsible for maintaining strong relationships with customers by following up on product dispatch, coordinating after-sales services, and managing payment collection. The primary goal is to ensure a seamless customer experience, timely delivery of products or services, and prompt resolution of any issues related to after-sales service. This role also involves consistent communication with customers regarding payment schedules and collections.
Key Responsibilities:
- Follow-up on Dispatch:
- Coordinate with the logistics and operations team to ensure timely dispatch of goods or services.
- Keep customers informed about the status of their orders, including expected delivery dates and any potential delays.
- Provide customers with dispatch details such as shipment tracking numbers, delivery timelines, and necessary documentation.
- After-Sales Service:
- Act as the primary point of contact for customers after the sale is completed.
- Address any product or service-related issues, including complaints, repairs, or warranty claims.
- Coordinate with the technical team or service department to resolve customer concerns promptly.
- Conduct follow-up calls or visits to ensure customer satisfaction with the product and service.
- Payment Collection:
- Follow up with customers for pending payments according to agreed payment terms.
- Monitor and track invoices, sending reminders for overdue payments.
- Collaborate with the accounts department to manage outstanding payments and provide reports on collections.
- Negotiate payment schedules if required, ensuring timely collection without damaging customer relationships.
- Customer Communication & Relationship Management:
- Maintain regular contact with customers to ensure ongoing satisfaction.
- Build and nurture long-term relationships with key customers to encourage repeat business.
- Address any customer queries, escalating issues as necessary to resolve them efficiently.
- Internal Coordination:
- Liaise with internal teams such as sales, logistics, accounts, and customer service to ensure smooth coordination across departments.
- Provide feedback from customers to relevant departments for process improvements.
- Record Keeping and Reporting:
- Maintain detailed records of all customer interactions, dispatch details, service requests, and payment status.
- Generate periodic reports on dispatch status, service performance, and collections for management review.
Job role
Work location
48-14-61, 1, Rama Talkies Rd, CBM Compound, Srinagar, Asilmetta, Visakhapatnam, Andhra Pradesh 530016, India Asilmetta, Visakhapatnam
Department
Sales & BD
Role / Category
Sales Support & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Diploma
Skills
Customer service, Basic Computer, Good Communication Skills, Product knowledge, Verbal communication
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Parameswari Steel Traders
Address
48-14-61, 1, Rama Talkies Rd, CBM Compound, Srinagar, Asilmetta, Visakhapatnam, Andhra Pradesh 530016, India Asilmetta, Visakhapatnam
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