Lead Associate - Deposit Operations and Quality Assurance

Lead Associate - Transactional Quality - Vizag - Deposit Operations - REF88316R_2025209445

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Domain – Deposit Ops

 

Deposit Payment

Address Changes

Deposit Payment

New Account Maintenance Review

Deposit Payment

Deposit Support Process Steps

Deposit Payment

Suspense- Unposted Debits and Credits

Deposit Payment

Business Bankcard Report

Deposit Payment

Combine and Un-Combine Statement Tasks

Deposit Payment

Dormancy

Deposit Payment

FSC Tasks

Deposit Payment

Internal Transfers

Deposit Payment

Overdraft Protection Enrollment

Deposit Payment

QCM Application CD Bump-up

Deposit Payment

Safe Deposit Boxes

Deposit Payment

Check Returns Process Map

Deposit Payment

Incoming Returns (TRIPS)

Deposit Payment

Internal Operations Process Steps

Deposit Payment

Mobile Procedure

Deposit Payment

Outgoing Returns

Deposit Payment

Reg E - Disputes

Deposit Payment

Stop Payment

 

The Deposit Operations Lead Associate will serve as the primary expert for Banking Deposit Operations. This role is responsible for driving operational excellence, ensuring compliance with regulatory requirements, and coaching team members to achieve high performance standards. The SME will act as a knowledge resource, provide process improvements, and support strategic initiatives to enhance customer experience and operational efficiency. The ideal candidate will possess expertize in U.S. Deposit Operations including but not limited to account maintenance tasks such as stop payments, address changes, signature updates and daily reconciliations of deposit accounts and general ledger entries. He would be responsible for executing and supporting back-office banking functions related to deposit accounts. This includes processing transactions, maintaining records, resolving discrepancies, and ensuring compliance with banking regulations. The role demands accuracy, attention to detail, and a customer-centric approach to support internal teams and clients.

Key Responsibilities:

• Serve as the go-to expert for all deposit operations processes, including account opening, maintenance, funds transfer, and reconciliation.
• Stay updated on banking regulations, compliance requirements, and industry best practices.
• Actively process complex or high-priority cases to ensure operational accuracy and maintain hands-on expertise

• Mentor and coach team members to build domain expertise and improve performance.
• Conduct training sessions and workshops on deposit operations and compliance standards.
• Ensure adherence to U.S. regulatory guidelines

• Identify gaps and implement process improvements to enhance efficiency and accuracy.
• Collaborate with cross-functional teams to streamline workflows and reduce operational risks.

• Ensure adherence to internal policies, regulatory guidelines, and audit requirements.
• Monitor key performance indicators and implement corrective actions where needed.

• Act as a liaison between Operations, Training and Quality teams.
• Provide expert input for system enhancements and automation initiatives.
• Engage with line manager and clients to review, clarify, and deliver operational commitments, ensuring alignment with agreed service levels and timely resolution of queries

 

Required Skills & Qualifications:

• Bachelor’s degree (preferred in Commerce, Finance, or related field).
• 3+ years of experience in U.S. banking operations with a strong focus on deposit products.
• Experience in performing quality audits, training, process documentation and reporting.
• Strong leadership and coaching skills with experience in team development.
• Excellent communication, analytical, and problem-solving abilities.
• Proficiency in banking systems and MS Office tools.
• Ability to work in a fast-paced, detail-oriented environment.

 

Work Schedule & Flexibility:

• The role requires flexibility to work in U.S. night shifts to support business operations aligned with client time zones.
• Must be adaptable to handle multiple sub-processes, stepping in wherever required to meet client expectations and ensure seamless service delivery.

 

Qualifications

Bachelor's Degree

Experience Level

Entry Level