Outlet Manager

Job description:

The Outlet Manager is responsible for managing the overall operations of the restaurant outlet, ensuring smooth service, high customer satisfaction, staff supervision, and achievement of sales targets. The role focuses on maintaining operational standards, inventory control, team management, and profitability.

Key Responsibilities

1. Operations Management

• Oversee day-to-day outlet operations.
• Ensure smooth service during peak hours.
• Maintain food quality, hygiene, and service standards.
• Ensure compliance with company SOPs and safety regulations.

2. Team Management

• Supervise and lead outlet staff including cashiers and kitchen crew.
• Prepare staff schedules and manage shift planning.
• Train new employees and ensure performance improvement.
• Monitor staff discipline and productivity.

3. Customer Service

• Ensure excellent customer experience.
• Handle customer complaints and resolve issues professionally.
• Monitor service quality and customer feedback.

4. Sales & Business Performance

• Achieve outlet sales targets and improve revenue.
• Implement promotions and marketing activities.
• Monitor daily sales reports and performance metrics.

5. Inventory & Cost Control

• Manage inventory, stock ordering, and supplier coordination.
• Reduce wastage and control food costs.
• Conduct regular stock audits.

6. Financial & Administrative Duties

• Monitor daily cash handling and POS reports.
• Prepare sales reports and operational reports.
• Control operational costs to maintain profitability.