Receptionist / Front Office Executive

Key Responsibilities

• Greet visitors and guests with a welcoming attitude
• Manage incoming calls, transfer to concerned departments, and maintain call records
• Handle check-ins, check-outs, reservations, and guest queries
• Maintain front office records, registers, and documentation
• Coordinate with internal departments (Housekeeping, Security, F&B, etc.) for smooth operations
• Monitor lobby area and ensure cleanliness & customer service standards
• Receive couriers/packages and maintain tracking updates
• Manage appointment schedules and meeting room arrangements
• Assist in billing, basic accounting entries, and payment follow-up
• Support daily administrative tasks assigned by management