Restaurant Captain

Key Responsibilities:

·        Ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes:

·        Cinema is clean

·        All POS/ Equipment’s are active

·        Ensure BGM is ON

·        Marketing collaterals in responsibility area are in place

·        Conducting Pre-opening Audi – check

·        Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence

·        Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness

·        Coordinating and multi-tasking job duties in a busy environment

·        Adhere to strict staff grooming and hygiene standards

·        Ensure that Audi’s are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons

·        100% assistance to the ESP.

·        Responsible for maintain proper FIFO with special care to perishable product

·        Maintains Displays, Danglers & all visuals at candy

·        Responsible for customer query handling/situation handling

·        Well versed with Movie synopsis and genre

·        Train the staff for up selling, suggestive selling and in auditorium (SOS) selling

·        Responsible for Compliance of Audit points and execution as per set norms

·        Responsible for TAT for Patron complain resolution.

·        Responsible for Training and Grooming of ESP as per SOP.

·        Control on pilferages in allocated area during the shift

·        Bills to be generated against every purchase and no cash variance (at concessions)

. Knowledge and functioning of Projection machine / software