Telecalling Executive

focuses on fundraising, donor relations, and beneficiary outreach, involving making outbound calls to potential donors, following up on leads, and managing existing donor relationships. Responsibilities also include handling inbound calls, resolving queries, maintaining accurate records, and meeting targets for donor acquisition and retention. 

Roles and Responsibilities

• Fundraising and donor relations:
• Make outbound calls to solicit donations for various campaigns.
• Follow up with potential and existing donors to nurture relationships.
• Achieve targets for donor acquisition and income.
• Maintain positive relationships with donors and address their concerns.
• Communication and outreach:
• Contact potential and existing clients to explain the NGO's mission, services, or products.
• Handle inbound calls, answer questions, and provide information about the organization's work.
• Assist with beneficiary outreach or program sign-ups if applicable to the NGO's work.
• Administration and data management:
• Maintain accurate and detailed call logs and update donor information in the database.
• Prepare reports on calls, donations, and other relevant data.
• Follow predefined scripts while also adapting to individual conversations.
• Customer service:
• Address and resolve any queries or complaints from donors or the public professionally.
• Ensure quality service by adhering to organizational policies and guidelines.
• Performance and compliance:
• Meet daily/weekly call targets and achieve fundraising goals.
• Stay updated on the NGO's projects, campaigns, and impact.
• Handle rejection positively and maintain professionalism. 

Required Skills and Qualifications

• Communication: Exceptional verbal communication skills and the ability to build rapport. Strong listening and interpersonal skills are essential.
• Empathy: The ability to understand and share the feelings of others is crucial for connecting with donors and beneficiaries, particularly in a non-profit setting.
• Resilience: A patient and positive attitude, especially when dealing with rejection.
• Technical skills: Ability to use a telephone system and update customer/donor databases. Experience with CRM software is a plus.
• Education: A high school diploma or equivalent is typically required.
• Experience: Previous experience in telecalling, sales, customer service, or the NGO sector is often preferred.