Export Operations Manager

Key Roles & Responsibilities

A. Export Operations

Handle complete export process from order receipt to final shipment.

Coordinate with production, warehouse, and dispatch for export order planning.

Prepare and verify export documents including Invoice, Packing List, Shipping Bill, Certificate of Origin, BL/AWB, Insurance, and other statutory documents.

Ensure compliance with DGFT, Customs, GST, FEMA, and other export regulations.

Coordinate with CHA, freight forwarders, shipping lines, and transporters for timely shipments.

Track shipments and update customers and internal teams on shipment status.

B. Export Sales Coordination

Coordinate with international customers for orders, pricing, delivery schedules, and payment terms.

Support export sales team in order confirmation, proforma invoice, and LC / advance payment follow-ups.

Maintain customer records, order status, and export sales MIS.

Handle customer queries, claims, shortages, or damage issues in coordination with concerned departments.

C. Documentation & Compliance

Maintain proper records of export documents, contracts, invoices, and shipping files for audit and compliance.

Assist in export incentives / benefits documentation such as RoDTEP, drawback, EPCG, Advance Authorization (if applicable).

Coordinate with finance for foreign inward remittance, bank documentation, and realization certificates (BRC / e-BRC).

D. Coordination & Reporting

Act as a single point of coordination between sales, operations, finance, and logistics for export orders.

Prepare daily / weekly export status reports, pending orders list, and shipment trackers.

Support management in export planning, forecasting, and process improvement.

Required Skills & Competencies

Knowledge of export documentation & procedures

Understanding of Incoterms, international logistics, and payment terms

Good communication skills (Email & coordination)

Working knowledge of MS Excel

Ability to handle multiple stakeholders and timelines

Preferred Qualification & Experience

Graduate / Post Graduate in Commerce / International Business / Logistics

1–2 years experience in Export Operations / Export Sales Coordination

Experience in manufacturing / tiles / ceramics / building materials preferred