Hotel Manager

The Resort Manager oversees the complete operations of the resort, ensuring exceptional guest experiences and smooth day-to-day functioning. This role requires strong leadership, hospitality expertise, and hands-on management to maintain high service standards and efficient performance across all departments.

Key Responsibilities:

• Manage all resort operations including front office, housekeeping, F&B, maintenance, recreation and guest services
• Ensure seamless guest experiences from arrival to departure
• Supervise staff recruitment, scheduling, training, and performance evaluation
• Monitor budgets, revenues, operating costs and inventory control
• Maintain property standards, cleanliness, hygiene and safety compliance
• Coordinate events, activities and special services for guests
• Handle guest feedback, complaints, and implement improvement plans
• Work with marketing/sales team to promote resort occupancy and reputation

Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong leadership and team management
• Problem solving and decision-making abilities
• Customer service mindset
• Knowledge of hospitality operations and property management systems
• Ability to work under pressure and handle crises professionally

Objective of the Role:

To uphold resort standards, deliver memorable guest experiences, increase guest satisfaction and manage the resort efficiently and financially successfully.