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Ballabhgarh

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Rashtrapati Bhavan

Job Title: Team Leader – BPO
Location: B-106, Sector-2, Noida
Reports To: Operations Manager

Job Overview:
The Team Leader will oversee and guide a team of customer service agents, ensuring high performance, quality service, and client satisfaction. This role involves coaching, monitoring metrics, and resolving escalated issues to meet operational goals.

Key Responsibilities:
Manage and motivate a team to meet performance targets.

Monitor and report on team metrics (e.g., call time, customer satisfaction).

Provide coaching and training to improve agent skills.

Handle escalated customer issues and ensure timely resolutions.

Ensure compliance with company policies and quality standards.

Drive continuous improvement in team performance.

Requirements:
2+ years in BPO with 1+ year in a leadership role.

Strong communication, leadership, and problem-solving skills.

Ability to manage and motivate a team.

Proficient in Microsoft Office and CRM systems.

Benefits:
Competitive salary and incentives.


High Five Global Networks

Team Leader (BPO)

If you are looking for part time or full time job then this is the best option for you, you can choose the time as per your choice and earn.
The company provides insurance without any extra charges.

 Note: If you join today itself, you will be given a joining bonus 

You can call us for more information about joining 
Bike Documents:- 1) Aadhar Card (both sides photo)

2) PAN Card

3) selfie photo

4) mobile number

Timings: 08:00 AM to 12:00 PM

Part Time Timings: 4 to 5 hours

Full Time Timing: 8 to 9 hours


Salary Time: Weekly payment comes into salary account every TueSDAY


Zomato

Delivery Boy Biker

Job Title: Quality Analyst – BPO
Location: B-106, Sector-2, Noida
Reports To: Quality Manager

Job Overview:
The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service quality, compliance with standards, and continuous improvement in performance. The role helps enhance customer experience and agent effectiveness.

Key Responsibilities:
Monitor calls, chats, or emails to assess quality and adherence to process.

Provide actionable feedback and coaching to agents.

Identify training needs and support performance improvement.

Maintain QA reports and track quality trends.

Collaborate with team leaders and trainers on quality initiatives.

Ensure compliance with client and company guidelines.

Requirements:
1-2 years of experience in a BPO or QA role.

Strong analytical, listening, and communication skills.

Attention to detail and understanding of quality standards.

Proficient in MS Office and QA tools.

Benefits:
Competitive salary and performance bonuses.

Career growth and development programs.


Quality Analyst (BPO)

"Job Openings in ZOMATO Delivery

Join now ZOMATO as Delivery Partner And Earn upto 40,000/- Per Month

Work: Simply food delivery By Bike

Weekly Payment and flexibility in working hours

Joining bonus upto 5000/-

Required Document For Joining: Adhar Card, PAN Card, Driving License & Bank Passbook

Freshers & Experienced both can apply

Required male candidates only

So don’t wait apply now our team will be contact you for joining formalities"


K & K Health Care

Interior Designer

WE ARE HIRING !
Lucrative Incentives
Growth-Oriented Environment
Team Support & Training
Performance-Based Promotions

What We’re Looking For:
* Proven Sales Experience
* Leadership & Target-Driven Attitude
* Good Communication Skills
* Self-Motivated Professionals

Join Our Fast-Growing Team Today!


Rajat Raghav Ventures

Sales Executive

VMC programmer creates and optimizes CNC programs for VMCs to produce precision parts. They translate engineering drawings into machine instructions, select appropriate tools, and ensure accurate production.


Talentcareerhub

VMC Programmer

we have opening for female warden for our sukhoi academy, faridabad branch,


Sukhoi Academy

Warden

Lead will be provide by company fix salary

only revisit no sale

10 visit per day

sounbox replacement..!!


Dream Consulting

Field Sales Executive

A Premium Inbound Customer Care Executive is primarily responsible for handling high-value customer inquiries, resolving complex issues, and ensuring a premium level of satisfaction. This role involves providing specialized support, often for exclusive products or services, and acting as a key point of contact for premium customers. 

Key Responsibilities:
Handling Inquiries and Complaints:
Answering phone calls, emails, or chat messages from premium customers regarding products or services, addressing complaints, and resolving issues. 
Providing Technical Support:
Offering technical assistance, troubleshooting problems, and guiding customers on product usage. 
Building Relationships:
Establishing and maintaining strong relationships with premium customers, understanding their needs and preferences, and providing personalized service. 
Escalating Complex Issues:
Recognizing when an issue requires further investigation and escalating it to appropriate channels for resolution. 
Documenting Interactions:
Maintaining detailed records of customer interactions, including inquiries, complaints, and resolutions, in a CRM system or other relevant database. 
Providing Feedback:
Gathering feedback from premium customers about their experiences and providing it to management to help improve products, services, and customer care processes. 
Upselling and Cross-selling:
Identifying opportunities to upsell or cross-sell products and services to premium customers, while aligning with customer needs and preferences. 
Adhering to Service Standards:
Maintaining a high level of professionalism, empathy, and patience in all customer interactions. 
Ensuring Customer Satisfaction:
Taking proactive steps to ensure that premium customers are satisfied with the service they receive. 
Following up on customer calls:
Ensuring that customer issues are resolved and that customers are satisfied with the outcome. 




Premium Customer Care Executive

A Technical Support Executive is responsible for providing technical assistance and support to customers regarding computer systems, software, and hardware. They diagnose and resolve technical issues, guide users through solutions, and document resolutions to ensure efficient and smooth operation of technology. 

Key Job Roles and Responsibilities:
Problem Solving:
Identify, diagnose, and resolve technical issues with software, hardware, and network problems. 
Customer Support:
Provide excellent customer service, respond to inquiries, and guide users through solutions. 
Documentation:
Document resolutions to issues, create knowledge base articles, and maintain technical documentation. 
Communication:
Communicate clearly and effectively with customers, colleagues, and other teams. 
Technical Expertise:
Possess strong technical knowledge in areas like Windows, Linux, Mac OS, networking, and hardware. 
System Management:
Install, configure, and maintain computer hardware, software, and peripherals. 
Troubleshooting:
Troubleshoot and resolve various technical problems, including network issues and software malfunctions. 
Escalation:
Know when and how to escalate complex issues to higher-level support. 
Training:
Provide training to users on new software and hardware, or assist in creating training materials. 



Technical Support Executive

● Handle day-to-day operational tasks, ensuring smooth functioning of the store.

● Oversee and manage the store’s inventory

● Regularly conduct inventory checks and stock audits to minimize discrepancies.

● Regularly update inventory systems to track stock movements, updates, and changes inreal-time.

● Ensure the accuracy of inventory records across all platforms (physical stock and digitalrecords).

● Provide general assistance in managing store operations, including answering customer


Fresh Duniya Manpower Private Limited

Store Executive

Require Well Skilled Marketing Executive to increase sales of the company , Candidate should have excellent communication skills .


Praveen Scientific Corp

Marketing Executive

An Inbound Customer Care Executive's role primarily involves handling incoming calls from customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. This includes answering questions about products or services, processing orders, managing accounts, and providing technical support. They also handle complaints, provide information, and escalate issues when necessary. 

Key Responsibilities:
Answering Inquiries:
Addressing customer questions about products, services, orders, and accounts. 
Resolving Issues:
Troubleshooting and resolving customer problems, including technical support, billing issues, and delivery concerns. 
Handling Complaints:
Addressing customer complaints and ensuring they are resolved in a timely and satisfactory manner. 
Providing Information:
Providing accurate and comprehensive information about products, services, and policies. 
Escalating Issues:
Knowing when to escalate complex or sensitive issues to appropriate departments for resolution. 
Maintaining Customer Records:
Keeping accurate records of customer interactions, inquiries, and resolutions. 
Meeting Performance Goals:
Meeting and exceeding performance standards related to call handling time, resolution rates, and customer satisfaction. 
Building Relationships:
Building positive relationships with customers and creating a positive customer experience. 
Following Procedures:
Adhering to established procedures and guidelines for handling customer interactions. 
Suggesting Improvements:
Identifying areas for improvement in customer service processes and procedures. 

Additional Skills:
Excellent Communication: Strong verbal and written communication skills to effectively interact with customers. 
Active Listening: Ability to actively listen to customer concerns and understand their needs. 
Problem-Solving: Ability to identify and resolve customer issues efficiently and effectively. 
Empathy: Understanding and acknowledging customer emotions and concerns. 
Patience and Politeness: Maintaining a calm and professional demeanor even in challenging situations. 
Computer Skills: Familiarity with computer systems and customer relationship management (CRM) software. 
Product Knowledge: Thorough understanding of the company's products and services. 




Customer Care Executive (Inbound Customer Service).

11-May-2025 - Apply for 21 Jobs available for 12th Pass in Ballabhgarh, Delhi-NCR on apna. Register for Free & Find more 12th Pass Job Openings in Delhi-NCR ✓ Freshers ✓ Online ✓ Work from Home

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