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Kanhangad

Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Kannur - Grand Plaza - CSEThe Customer Service Executive role at UCV Finance in Kannur, Grand Plaza involves providing customer support and assistance in the Motor Finance department. The role requires excellent communication and problem-solving skills, as well as the ability to handle customer inquiries and resolve issues effectively.

Tata Capital Finance Ltd

Customer Service Executive

CUSTOMER SERVICE EXECUTIVE - MGP<ol><li>Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions.  </li><li>Ensure proper verification, checking, appraisal and melting of purchasing gold ornaments/bar/coin.</li><li>Ensure proper documentation before purchasing and keep all the documents duly completed in all respect in safe custody, as per set guidelines</li><li>Scrutinize the daily voucher and ensure proper maintenance, as well as safe keeping of vouchers </li><li>To undertake new assignments/ duties being assigned as a part of centre job rotation carried out at time to time</li><li>Daily verification of cash when designated or given charge of cashier duties </li><li>Daily and regular verification of the gold and silver products and other securities</li><li>Balancing and tallying of all accounts at stipulated intervals adhering to the laid down procedure as per the manual of instructions.</li><li>To be thorough with the Product manual and all operational/administrative instruction issued head office from time to time </li><li>Cash carrying/remittance and other cash related operations/bank account operation as directed by the branch manager/management from time to time</li><li> To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of centers</li><li>Attending to any other duties that may be assigned/by the superiors/management from time to time </li><li>To take upon voluntarily and without objection the duties of the other staff member as far as possible if exigencies warrant so.</li><li>Maintain data confidentiality </li><li>Promote and maintain positive relations with all the contacts, customers and potential customers </li><li>Assist walk-in customers; maintain highest level of customer service by being polite, courteous, avoid conflict, wisely handling the present and prospective customers.</li><li>Able to work in a target oriented environment which includes indoor/outdoor marketing activity </li><li>Effectively communicate on the product features to the customers </li></ol>

Muthoot Fincorp Limited

Junior Service Desk AssociateRole: Contact Center – Customer SupportDesignation: Tr. Customer Support Representative – Mobile SupportLevel 1Department: OperationsReports to: Team LeaderSummary:Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.Responsibilities:<ul><li>Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.</li><li>Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.</li><li>Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.</li><li>Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)</li><li>Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.</li><li>Complete assigned tasks accurately and within required customer assigned Service Level Agreements.</li><li>Utilize resources to manage transactions, escalating issues appropriately.</li><li>Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.</li><li>Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.</li><li>Display professional, positive, and courteous phone etiquette.</li><li>Resolve caller's issue accurately and efficiently to minimize call backs.</li><li>Understand and proactively addresses user's concerns, identifying the root of the issue.</li></ul>Skills &amp; Qualifications:<ul><li>Excellent Verbal and Written Communication and Customer Support Skills</li><li>Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred</li><li>Fair understanding of android and iOS phones is preferred</li><li>Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays</li><li>Computer literate</li><li>Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage</li></ul>Education: <ul><li>High School pass is minimum requirement with Excellent Communication skills</li><li>BSc, B.Com and BA or Diploma holders (12+3 years of education).</li></ul>Working conditions and requirements:<ul><li>Training and work location from office.</li><li>Should be ready to work in a 24x7 environment with rotational shifts</li><li>Work From Home will be at company’s discretion</li><li>Should have a reliable and fast WiFi connection at home.</li><li>Should be ready to connect via video during training and 1 on 1 discussions.</li><li>Should have a safe and suitable work environment at home</li><li>Should be able to work as per the break/lunch timings allocated by the supervisor</li></ul>Selection Criteria:-<ul><li>V&amp;A Assessment</li><li>Interview</li></ul>

Mphasis Ltd

Senior Customer Support Officer

Territory Business Manager - Kannur - Supremus     <h4>JOB DESCRIPTION:</h4>MAIN PURPOSE OF THE ROLE Conduct market research and feasibility studies to analyze the viability of alternative business development opportunities. MAIN RESPONSIBILITIES • Collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities so that senior management has accurate and timely information for making strategic and operational decisions. • Prepare documents and materials (for example, reports, presentations, information packages) for meetings and negotiations with potential clients and business partners so that the information provided is accurate and appropriate for external distribution. QUALIFICATIONS Education Education Level Major/Field of Study or Equivalent Associates Degree (± 13 years) #LI-DNI     The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.     <h4>JOB FAMILY:</h4>Sales Force     <h4>DIVISION:</h4>EPD Established Pharma        <h4>LOCATION:</h4>INDIA &gt; KERALA &gt; KANNUR : Remote     <h4>ADDITIONAL LOCATIONS:</h4>     <h4>WORK SHIFT:</h4>Standard     <h4>TRAVEL:</h4>Yes, 100 % of the Time     <h4>MEDICAL SURVEILLANCE:</h4>Not Applicable     <h4>SIGNIFICANT WORK ACTIVITIES:</h4>Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)               <h4>Experience Level</h4>Mid Level

Abbott India Ltd

Zonal Business Manager

Tr Transaction Procng OffJob DescriptionJob Summary – L 1 level - Trainee Transaction Processing Executive/Officer – to process the Capital Market – Brokerage process documents for a Non-Voice BPS account (US Client).Years of experience needed – FreshersTechnical / Non-Technical Skills: <ul><li>Excellent MS Office skills – MS Excel, WORD, Power Point, Excel Macros and E Mail Drafting</li><li>Good Typing Speed of 28 WPM with &gt;=95% accuracy</li><li>Excellent Communication skills – to attend Client Calls, Onshore Training etc</li></ul>Process Skills: <ul><li>Good and sound knowledge of Stock Market and Capital Market Concepts – Primarily.</li><li>Good understanding of Financial Concepts, Investments, Calculation, Accounting methods</li><li>Sound Analytical, Quick Learning ability, Zeal to learn new things.</li><li>100% Accurate work required as Errors will have financial impacts from Client and their Customer side.</li><li>Strictly US Shift Working Hours (India Late Evening or Night Shifts) – should be flexible to do Over Time duty if requirement arises.</li><li>Working From Office</li></ul>Behavioral Skills: <ul><li>Punctual and adherence to attendance and Leaves</li><li>To report to Team Lead and follow the Instructions and the HR Policies as per Company</li></ul>Certifications Needed: <ul><li>Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only.</li><li>Additional Certification on Financial Aspects is added advantage.</li><li>No Tech Graduates – BE, B Tech, M Tech</li></ul>About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Transaction Processor

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12th Pass Jobs In Kanhangad - 75 Verified Vacancies

Customer Service Executive

Customer Service Executive

Senior Customer Support Officer

Zonal Business Manager

Transaction Processor

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