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Hanspuram

Job Title: Call Center Agent (BPO)
 Location: Govind Nagar, Kanpur
 Job Type: Full-Time / Part-Time
 Experience Level: Entry-Level / Experienced

Job Description:
We are looking for enthusiastic and customer-focused Call Center Agents to join our growing BPO team. As a call center representative, you will handle inbound and outbound calls, assist customers with inquiries, provide product/service information, and resolve issues in a professional manner.

Key Responsibilities:
Handle customer inquiries via phone, email, or chat
Resolve customer complaints efficiently and professionally
Provide accurate information about products and services
Maintain detailed and accurate records of customer interactions
Meet daily/weekly targets and quality standards
Follow communication scripts and company policies
Requirements:Excellent communication skills in English (both spoken and written)
Basic computer skills and familiarity with CRM systems
Ability to multitask and stay calm under pressure
Prior experience in customer service or call center is a plus
Flexible to work in rotational shifts (if required)


Benefits:
Competitive salary and performance incentives
Paid training and career development opportunities
Friendly and supportive work environment
Work-from-home options (if applicable)




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