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Gandhi Nagar Mod

Precision Corrugating Solutions

Accountant

Job Summary:
The Recovery/Collection Agent is responsible for contacting debtors to recover outstanding payments for overdue bills, loans, or other financial obligations. This role involves diligent follow-up, negotiation of payment plans, accurate record-keeping, and adherence to legal and ethical collection practices. The agent acts as a liaison between the creditor and the debtor to facilitate the repayment process while maintaining professional and respectful communication.

Key Responsibilities:
Debtor Contact:Initiate contact with individuals and businesses with outstanding debts via phone, email, and other approved communication methods.
Locate debtors using available resources, including credit bureau information and skip-tracing techniques when necessary.
Account Management:Review and understand the details of each assigned account, including the history of the debt, original terms, and current balance.
Maintain accurate and up-to-date records of all communication and actions taken on each account in the collection system.
Negotiation and Payment Arrangements:Discuss the reasons for non-payment with debtors and assess their financial situation.
Negotiate feasible and mutually agreeable payment plans or settlements within the guidelines provided by the creditor.
Explain payment terms, potential consequences of non-payment, and available options clearly to the debtor.
Dispute Resolution:Handle debtor inquiries and disputes professionally and efficiently, working to find appropriate resolutions.
Escalate complex or unresolved issues to the appropriate supervisor or department.
Compliance and Regulations:Adhere strictly to all relevant laws, regulations, and company policies related to debt collection practices (e.g., RBI guidelines in India, FDCPA in the US).
Ensure all communication with debtors is ethical, respectful, and compliant with legal standards.
Follow-Up and Monitoring:Monitor payment arrangements to ensure debtors adhere to agreed-upon terms.
Conduct timely follow-ups on broken payment agreements and take appropriate action.
Reporting:Prepare regular reports on collection activities, progress on assigned accounts, and any challenges encountered.
Provide updates to the Collections Manager on the status of key accounts.
Collaboration:Work collaboratively with other team members, departments (e.g., finance, legal), and external agencies as needed to facilitate the recovery process.
Share best practices and contribute to a positive team environment.


Required Skills and Qualifications:
Education: High school diploma or equivalent is generally required. A Bachelor's degree in business administration, finance, or a related field may be preferred by some employers.
Experience: Previous experience in debt collection, customer service, sales, or a related field is often preferred. Entry-level positions may be available for candidates with strong communication skills.
Communication Skills: Excellent verbal and written communication skills, including active listening, clear articulation, and professional telephone etiquette. Ability to communicate empathetically and persuasively.
Negotiation Skills: Proven ability to negotiate payment arrangements and settlements effectively while maintaining positive customer relations.
Problem-Solving Skills: Ability to analyze situations, identify issues, and develop effective solutions for overcoming obstacles to payment.
Empathy and Interpersonal Skills: Ability to understand and respond to debtors' situations with empathy and maintain a professional and respectful demeanor, even in challenging conversations.
Organizational Skills: Strong organizational skills and attention to detail for managing multiple accounts, documenting interactions, and ensuring accuracy.
Persistence and Resilience: Ability to remain persistent and motivated in the face of setbacks and rejections.
Knowledge of Regulations: A good understanding of the laws and regulations governing debt collection in the relevant jurisdiction.
Computer Literacy: Proficiency in using computer systems, CRM software, and other relevant tools for managing accounts and communication.
Mathematical and Financial Aptitude: Basic understanding of financial terms and concepts.
Time Management: Ability to prioritize tasks, manage time effectively, and meet collection targets.


Preferred Skills:
Experience using specific debt collection software or CRM systems.
Familiarity with financial principles and debt recovery processes.
Certifications in debt collection or related areas.
Bilingual communication skills (if applicable to the target debtor demographic).


Personal Attributes:
Professionalism and integrity.
Strong work ethic and goal-oriented approach.
Ability to work independently and as part of a team.
Adaptability and willingness to learn.
Stress tolerance and the ability to handle pressure.




Delovita Services Private Limited

Recovery Executive

09-May-2025 - Apply for 2 Accounts / Finance Jobs in Sodala, Jaipur on apna. Register for Free & find Accounts / Finance Job Openings in Sodala ✓ Work from Home ✓ Online

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