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College Square

Lake Market

We are hiring !! 
Company: Krishivikas Udyog private Limited 
Position: Service Head (Female)
Company: Krishivikas (Agri-Tech Division)
Location: Mudiali, Rabindra Sarovar, South Kolkata
Salary: (depending on experience and last drawn salary)

About the Role:
We are looking for a dynamic and responsible Service Head (Female) to lead our service operations in the Agri-Tech division. The ideal candidate should have excellent communication skills and the ability to manage customer relations, handle queries, and coordinate between departments to ensure smooth service delivery.

 Key Responsibilities:

Oversee and manage the customer service and support operations.

Handle client escalations and ensure timely resolutions.

Coordinate between sales, operations, and technical teams for smooth workflow.

Maintain and enhance customer satisfaction and retention.

Prepare service reports and provide insights for process improvements.

Manage a small service team and ensure targets are achieved efficiently.

 Requirements:

Female candidate preferred.

Strong communication skills in English, Bengali, and Hindi.

Minimum 4-6 years of experience in customer service, client relations, or service management (Agri-Tech or related industries preferred).

Leadership qualities and ability to manage a team.

Proficient in MS Office and reporting tools.

📧 To Apply:
Interested candidates can send their updated CV to hr1@abybaby.co.in


Abybaby Events Private Limited

Customer Service Manager

I.I.T.Main Gate

Johar Chowk

Job description
International Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Voice Process)


Process:- Voice Process / Chat Process (Voice Process)
Note:- Work From Office.
Salary :- 3 Lack CTC to 5 Lack CTC

Language Mandatory:-
Hindi & English Communication.

Roles and Responsibilities

This is a premium Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
Working days 5 days working
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts.
Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms.
Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively.
Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences.
Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)


Ayka Communication Pvt Ltd Pvt. Ltd

Customer Service Executive

Sector 29 Chandigarh

Sector 20 Panchkula

*Job Title:* Operations/Monitoring Executive

*Job Summary:*

We're seeking a detail-oriented and proactive Reporting cum Monitoring Executive to monitor security guards' activities and ensure compliance with protocols. As a Reporting cum Monitoring Executive, you'll play a critical role in tracking security guards' performance, identifying issues, and generating reports to support informed decision-making.

*Key Responsibilities:*

- *Monitor Security Guards:* Track security guards' activities through screens and calls to ensure they're working efficiently and effectively.
- *Checkpoint Scanning:* Verify that security guards are scanning checkpoints as per protocol and reporting any incidents or issues.
- *Shift Reporting:* Generate reports on security guards' performance during their shift, highlighting any notable incidents or issues.
- *Real-time Monitoring:* Monitor security guards' activities in real-time, identifying and escalating any issues or concerns to management.
- *Data Analysis:* Analyze data from security guards' reports to identify trends, patterns, and areas for improvement.
- *Reporting:* Prepare and submit reports to management, highlighting security guards' performance, incidents, and areas for improvement.

*Requirements:*

- Strong attention to detail and analytical skills
- Excellent communication and reporting skills in English
- Ability to work independently and as part of a team
- Familiarity with security protocols and procedures
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and knowledge of reporting software

.


Overseas Operations Management

Operation Executive

Subramanya Nagar

Jn of 8th Main And 3rd Cross

Required Skills:

 Qualification: (10+2)
 Experience: 1-3 years in Voice
 Shift: UK- Shift (1pm to 10pm)
 Working Days: Monday to Sat. (Fixed SUNDAY Off)
2 nd &amp; 4 th fixed Off and 1 st ,3 rd &amp; 5 th , Saturday it would be half day.6 Days a week.
 Immediate Joining
Roles and Responsibilities:
1. Excellent Communication Skill in English.
2. The objective to This scope defines a structured, end-to-end process for executing
the Employee relocations.
3. Intro mail / Welcome Letter to the transferee and follow up mails to the Employee.
4. The process concludes with a closure email and systematic upload of all related
documents (intro mail, MOM, itinerary, property tour sheet, agreement, etc.) to the
transferee’s Google Drive folder for final documentation and compliance.


Olive Green Consulting Llp

Client Coordinater Representative

Malad West

Job Title: Customer Service Representative
Job Summary:We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing an excellent overall experience to our clients.
Key Responsibilities:Handle inbound and outbound customer calls, emails, and chats professionally.
Respond to customer queries regarding products, services, and policies.
Resolve customer complaints and issues promptly and efficiently.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with internal teams to provide timely solutions.
Follow up with customers to ensure satisfaction and issue resolution.
Provide feedback to management on recurring issues and customer concerns.
Free Job post
Urgent requirement for TOP BPO
Salary on time
Easy selection
Good career growth
Rotational shift 24*7



Hire Endeavors

Customer Service Representative

Sector No 9 Airoli

must have excellent communication skills


Tech Mahindra Private Limited

Customer Care Executive

Vashi East

Eccenta Solutions

Gandhi Nagar Mod

Goshala

Greetings from Teleperformance!

We are hiring QA for voice process in our company.

Candidate must be a graduate & Fully vaccinated.
Should have minimum 1 year experience as a quality analyst in his previous experience.
Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.
Excellent communication skills
• 6 Days working.
•Salary-Up to 5 CTC


If Interested Call or share resume Yamanur:- 9449900627
yamanurappa.kuri@teleperformancedibs.com


Teleperformance

Quality Analyst

A C Guards

Liberty

Pragati Consultancy Services

Telecaller

Rashtrapati Bhavan

Noida Sector 15

Job Title: Telecaller (Outbound Voice Process – Sales)
Domain: EdTech (eLearning Sales)

Job Overview: We are hiring energetic and persuasive Telecallers to join our vibrant team. As a Telecaller, you will be responsible for generating leads and driving sales of our industry-relevant eLearning courses. This is an excellent opportunity for someone who thrives in a customer-centric, fast-paced sales environment.
Key Responsibilities:
● Make outbound calls to potential clients to introduce Edtia’s eLearning programs.
● Understand client needs and provide tailored solutions aligned with their career goals.
● Generate leads by identifying decision-makers and scheduling follow-up calls or demos.
● Maintain and update the prospective client database through CRM tools.
● Achieve daily, weekly, and monthly targets for lead generation and sales.
● Address customer queries with professionalism and ensure a seamless experience.
● Collaborate with the sales team to refine lead generation and conversion strategies.
● Stay informed about EdTech trends, product updates, and competitors’ offerings.
Required Skills and Qualifications:
● Experience: 6 months to 2 years in outbound voice processes, or telesales, ideally within the EdTech or eLearning space.
● Communication Skills: Excellent verbal skills with a clear and neutral accent.
● Results-Driven: Proven ability to meet or exceed lead generation and sales targets.
● Technical Skills: Familiarity with CRM tools for lead management.
● Interpersonal Skills: Strong ability to build trust and rapport with prospective clients.
● Resilience: High level of enthusiasm, self-motivation, and adaptability to challenges.
● Educational Qualification: Bachelor’s degree in Business, Marketing, or related fields is preferred but not mandatory.
Join us and be a part of our mission to empower individuals and businesses with transformative learning experiences. Apply now to embark on a rewarding journey in the EdTech industry!
Job Type: Full-time


Ars Process Solutions And Consultants Private Limited

International BPO Executive

Ghansoli Naka

Work from office job we need good communication skills

Fresher and experience both can apply


Quinscent Height

TECH MAHINDRA - HIRING For Freshers & Experience UK/Canadian/Australian Voice & Non Voice Process

Key Responsibilities:
- Voice Process
- Provide excellent customer service to clients across different time zones
- Resolve customer queries effectively and efficiently
- Demonstrate strong communication and interpersonal skills

LOCATION : Mumbai

NOTE- ONLY MUMBAI CANDIDATES CAN APPLY

Eligibility:
- Graduate/Undergraduate degree
- Experienced with excellent communication skills can apply
- Candidates with 0-12 months of international voice process experience are also welcome to
Apply

Selection Process:
- HR Interview
- VNA (Voice and Accent) Assessment
- Ops Interview

Shift Requirements:
- Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:
- One-way cab facility (for addresses within designated boundaries)
- Quick onboarding process
- Competitive benefits package

Apply now: amisharavi.padelkar@gmail.com
CONTACT: 9619824774 Amisha
HR Team Tech Mahindra


Tech Mahindra Ltd

Mittal Estate

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to achieve satisfaction ∙ Build sustainable relationships and trust with customer accounts through open and interactive communication ∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents ∙ Take the extra mile to engage customers ∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol ∙ Follow communication procedures, guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal commutations skills ∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the working schedule∙ Should be from blended process ∙ Should have good experience in Inbound calls/emails/chat process. Experience: 2+ years Qualification: Graduate
Should be proficient in Telugu Language


Onsitego

Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
Provide information about products or services, taking orders, and processing returns.
Follow up on customer inquiries to ensure their needs are met.
Document all call information, interactions, and steps taken in detailed records.
Collaborate with team members to improve processes and ensure high customer satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Represent the company in a courteous and professional manner during all customer interactions.




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