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Subramanya Nagar

Kudlu

Job Description- 
● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
● Resolve 9-10 customer tickets per hour
● To understand the product features for better problem solving.
● To keep records of customer interactions, transactions, comments, complaints.
● Communicate issues to appropriate internal teams as necessary for quick resolution and
coordinate with them for solving any customer issues.
● To ensure customer satisfaction and provide an empathetic experience to every user.
● To own every interaction with the customer and ensure every customer is a happy
customer
● Reporting all product and service-related issue/trends to the respective support staff

Requirements- 
● Graduation is mandatory
● 1+ years of experience in customer service function (e-com / hospitality industry
preferred)
● Good comprehension skills -- ability to clearly understand and relate to the issues
customers raise
● Good composition skills-- ability to compose a grammatically correct, concise, and
accurate written response
● Effective problem solving skills


Cultfit

Customer Support Executive

Rashtrapati Bhavan

Maruti Udyog Gate 1 Gurgaon

Customer Success Associate
Job Description
About Us
Join our dynamic team, a leader in customer support and technology solutions, based in Gurgaon, Haryana. We are seeking passionate individuals to enhance our customer experience across voice and chat processes.
Job Details
Line of Business (LOB): Reach Mobile, Vivint Voice, and Chat Processes
Work Mode: Work From Office
Position: Customer Success Associate
Salary: ₹25K CTC to ₹35K CTC (depending on experience and role)
Location: Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurgaon, Haryana - 122016
Working Days: 5 Days Working with Rotational Shifts and Weekly Offs
No. of Positions: 65 Agents (15 Reach Mobile + 25 Vivint Voice + 25 Vivint Chat)
Hiring Zone: Within 20 KM from Office

Qualifications & Skills
Qualification: Graduate/Undergraduate (both welcome to apply)
Skillset:
Excellent communication skills in English
Good verbal fluency (essential for voice roles)
Troubleshooting experience and basic tech knowledge (preferred for chat roles)
Experience:
Freshers with excellent communication skills are welcome
At least 6 months of international process experience or tech support/troubleshooting is a plus (mandatory for some roles)

Responsibilities
Handle customer queries efficiently via voice and chat channels
Provide excellent customer support with a focus on problem-solving
Collaborate with teams to ensure a seamless customer experience

Interview Process
HR Round
Operations Round
Versant Test (for voice roles)

Benefits & Perks
Both-side cab facility for a hassle-free commute
Rotational shifts with flexible weekly offs
Opportunity to gain international customer support experience
Career growth in a supportive environment

Why Join Us?
Be part of a vibrant team with diverse opportunities in voice and chat support
Enjoy a balanced work-life with 5-day weeks and rotational benefits
Grow your skills with hands-on experience and excellent communication training
Competitive salary and perks tailored to your needs

Apply now and take the first step towards an exciting career with us!
For fast reply send your resume on 9711322872(WhatsApp only)


Skillroom India Pvt. Ltd.

Customer Success Associate

I.I.T.Main Gate

Ekta Nagar Malad

Careergate Solutions

International Voice Process Agent

Mittal Estate

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to achieve satisfaction ∙ Build sustainable relationships and trust with customer accounts through open and interactive communication ∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents ∙ Take the extra mile to engage customers ∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol ∙ Follow communication procedures, guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal commutations skills ∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the working schedule∙ Should be from blended process ∙ Should have good experience in Inbound calls/emails/chat process. Experience: 2+ years Qualification: Graduate
Should be proficient in Telugu Language


Onsitego

Customer Service Executive

Malad West

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require escalation.



Tech Mahindra Ltd

Gandhi Nagar Mod

Goshala

Greetings from Teleperformance!

We are hiring QA for voice process in our company.

Candidate must be a graduate & Fully vaccinated.
Should have minimum 1 year experience as a quality analyst in his previous experience.
Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.
Excellent communication skills
• 6 Days working.
•Salary-Up to 5 CTC


If Interested Call or share resume Yamanur:- 9449900627
yamanurappa.kuri@teleperformancedibs.com


Teleperformance

Quality Analyst

A C Guards

HITEC City

Chat Support Executive (International Process)
Must have excellent communication Skills
Must have minimum 1 year experience in International chat Process.
Need to handle customer queries over the live chat and provide full Satisfaction to them related to their queries.
HSC/ Graduate (Fresher / Experienced) both can apply.
Immediate Joiner only
Salary :
12 -17 months experience - 3.85 LPA
18-23 months experience - 4.10 LPA
24 months or above -4.33 LPA
5 days working
Both side cab facility available
Night Shift


Red Hibiscus Info Solutions

Chat Support Executive (International Process)

Customer Service Representative

Ahmedabad (Rural) District Court

Nehrupark

Job Summary:We are seeking an experienced and result-driven Team Leader to manage and guide our telecalling or telesales team. The ideal candidate will have a strong background in telecalling/telesales, leadership abilities, and a proven record of meeting and exceeding targets. As a Team Leader, you will be responsible for driving performance, motivating the team, and ensuring the achievement of business goals.
Key Responsibilities:Supervise, train, and motivate a team of telecallers or telesales executives.
Assign daily calling tasks, monitor performance, and ensure targets are met.
Provide coaching and performance feedback to team members.
Maintain a high level of team productivity, morale, and efficiency.
Track and report key metrics such as call volume, conversion rate, lead follow-up, etc.
Handle escalated customer queries and resolve issues professionally.
Implement and enforce standard calling scripts and processes.
Ensure CRM and lead tracking tools are updated and used effectively.
Coordinate with the sales/marketing/operations team for campaign planning and execution.
Conduct regular team meetings, performance reviews, and training sessions.
Recruit, onboard, and train new team members as required.




Job Wala

Team Leader

Chikka Veerana Palya

Hiring for Customer Care Executive.                                                                                                                                                                                                                                 Experience Required  - 6 months experience as a Customer Care Executive in BPO.
Salary Details - 30000 to 35000 per month. 

Working details,
Rotational Shifts for Boys and girls. 
5 days working , 2 days weekly off. 
Cab Available. 


Process name-
Etihad _Voice Process
Expedia _ Blended Process.

Location - Nagavara Bangalore

Age Limit - 20 to 35yrs

Contact Number -7757824992 Vansh HR, 8085262041 Rohit HR 


Careergenix Consultancy Llp

Customer Care Executive

Attapur Ring Road

We're Hiring – Location: On-Site | Hyderabad Work Hours: 9:00 AM to 5:30 PM | Monday to Saturday

Hi Everyone,
This is a reputed fin-tech training institute and we are looking for candidates with excellent communications skills for the below positions.
1 male and 1 female for information desk - MBA - good to have NISM certification - Directing the visitors and assisting with the required information.
1 female for the role of Client Relationship Manager - MBA Finance (Financial services / advisory background preferred) - for handling clients funds
1 female for reception desk - Any qualification - attending the visitors 

Meet Mr. Sandeep
Address, CityIndex, 3rd floor, Stellar towers, Road.no.3, Telecom Nagar, Gachibowli - 500032
Feel free to reach us out for more details or any queries on the job role.


Cityindex Technologies & Training Solutions Private Limited

Client Relationship Manager

Johar Chowk

Job description
International Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Voice Process)


Process:- Voice Process / Chat Process (Voice Process)
Note:- Work From Office.
Salary :- 3 Lack CTC to 5 Lack CTC

Language Mandatory:-
Hindi & English Communication.

Roles and Responsibilities

This is a premium Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
Working days 5 days working
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts.
Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms.
Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively.
Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences.
Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)


Ayka Communication Pvt Ltd Pvt. Ltd

Santoshi Mata Chowk

Gokul Nagar Dhanori Road

Job Description: 

We are looking for a motivated and detail-oriented Telecaller QA to monitor, evaluate, and enhance the performance of customer-facing call teams. This role plays a key part in maintaining service quality, coaching telecallers, and ensuring consistent adherence to client SLAs.
Key Responsibilities:
 Call Quality Monitoring:
Monitor live and recorded calls to ensure adherence to client and process standards
Conduct regular audits to check communication quality, script compliance, and accuracy
Perform quality checks across all stages of the telecalling process
Participate in internal and external call calibrations

Reporting & Feedback:
Provide 100% actionable feedback to agents based on performance gaps
Prepare daily/weekly/monthly QA reports and share insights with internal stakeholders
Ensure documentation of quality scores and areas of improvement

Team Briefings & Coaching:
Conduct briefing sessions on call quality metrics and customer handling etiquette
Support team leaders in driving adherence to quality KPIs
Work closely with telecaller teams to achieve qualitative client-defined goals

 
 
Essential Skills Required:
Confident, positive body language with a solution-driven attitude
Willingness to take on process challenges and explore new ideas
Creative and flexible approach to quality improvement
Knowledge of reporting tools and proficiency in MS Excel


Benefits: 

– Competitive salary
– Possibilities for career development and advancement
– Health insurance
– Flexible work schedule


Worldspace Consulting

Must have excellent communication skills.
Must have minimum 1 year experience in International chat Process with BPO company.
Need to resolve customer queries over the call and provide 100% resolution and satisfaction to them.
5 days working & 2 rotational offs
Night Shift (06:00 PM to 09:00 AM; Any 9 hours shift)
Both Side Cab facility available
Salary: Max. 4.3 LPA ( 30% hike on last drawn salary)


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Chat Support Executive (International Process)

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