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Rashtrapati Bhavan

Maruti Udyog Gate 1 Gurgaon

Job Location - Gurugram & Noida

International voice process
salary - 15k to 40k + incentives
5 days working
Both side cabs
rotational shifts
freshers and experience both can apply

Interview location - sec 18, Gurugram


Avilox Jobs Gateway (OPC) Private Limited

International Voice Process Agent

Subramanya Nagar

HSR Layout

Olive Green Consulting Llp

Customer Care Executive

Ahmedabad (Rural) District Court

Nehrupark

Job Summary:We are seeking an experienced and result-driven Team Leader to manage and guide our telecalling or telesales team. The ideal candidate will have a strong background in telecalling/telesales, leadership abilities, and a proven record of meeting and exceeding targets. As a Team Leader, you will be responsible for driving performance, motivating the team, and ensuring the achievement of business goals.
Key Responsibilities:Supervise, train, and motivate a team of telecallers or telesales executives.
Assign daily calling tasks, monitor performance, and ensure targets are met.
Provide coaching and performance feedback to team members.
Maintain a high level of team productivity, morale, and efficiency.
Track and report key metrics such as call volume, conversion rate, lead follow-up, etc.
Handle escalated customer queries and resolve issues professionally.
Implement and enforce standard calling scripts and processes.
Ensure CRM and lead tracking tools are updated and used effectively.
Coordinate with the sales/marketing/operations team for campaign planning and execution.
Conduct regular team meetings, performance reviews, and training sessions.
Recruit, onboard, and train new team members as required.




Job Wala

Team Leader

Aliya Bans Chowk Gurgaon

Roles & Responsibilities:-
 
·         Randomly monitor the calls of assigned advisor and maintain advisor coverage on regular basis
·         Need to manage BAU, Business intelligence audit and other compliance / Focus audits as per business / client requirement
·         Participate in calibration session with vendor and promote collaboration.
·         Identifying process gaps and sharing process improvement suggestions.
To work together as a team and achieve the set targets.
 
Required skills and qualification:-
               
·         Minimum 6 months experience as QA in BPO / Call center or more than 1 year experience as associate in call center
·         Must be a graduate
·         Basic excel knowledge is must
·         Good communication skills are required.
·         Customer Service skills
·         Good analytical skills
·         Time Management
·         Ability to multi-task


Career Shine Global Solutions

Call Quality Analyst

I.I.T.Main Gate

Malad West

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require escalation.



Tech Mahindra Ltd

Customer Service Representative

Manyatha Tech Park

Customer support voice and non voice 
Salary - 20k to 35 k
Work form home office 
Incentive 
2 way cab
Multiple Opening is their in Bangalore location for bpo 



Yaspire Talent

Customer Support Executive

A C Guards

Jubilee Hills

Sampangi Bio Farms Private Limited

Team Leader - Operations

Chikka Veerana Palya

Hiring for Customer Care Executive.                                                                                                                                                                                                                                 Experience Required  - 6 months experience as a Customer Care Executive in BPO.
Salary Details - 30000 to 35000 per month. 

Working details,
Rotational Shifts for Boys and girls. 
5 days working , 2 days weekly off. 
Cab Available. 


Process name-
Etihad _Voice Process
Expedia _ Blended Process.

Location - Nagavara Bangalore

Age Limit - 20 to 35yrs

Contact Number -7757824992 Vansh HR, 8085262041 Rohit HR 


Careergenix Consultancy Llp

Madhapur

URGENT HIRING FOR PRO AT GNANA DEEPIKA JUNIOR COLLEGE AT MADHAPUR LOCATION.
IMMEDIATE HIRING FOR PRO OF COLLEGE ADMISSIONS


Gnana Deepika Junior College

Public Relationship Officer

National College

We are looking for an Operations Manager to lead and streamline business operations, ensure service excellence, and drive organizational efficiency.

Key Responsibilities

Oversee daily operations and ensure smooth execution of liaison and consulting services.
Develop and implement processes, SOPs, and performance standards to improve efficiency.
Manage and mentor teams across telesales, client servicing, and back-office functions.
Coordinate with cross-functional departments to ensure client satisfaction and timely project delivery.
Monitor KPIs, operational metrics, and service quality benchmarks.
Identify gaps in workflow and recommend process improvements.
Handle escalations and ensure effective resolution of client issues.
Manage vendor, partner, and client relationships to support business objectives.
Ensure compliance with company policies, legal regulations, and industry standards.
Prepare regular reports for senior management on performance, risks, and opportunities.

Key Skills & Competencies

Strong leadership and team management skills.
Excellent organizational and time-management abilities.
Analytical thinker with a problem-solving approach.
Proficient in MS Office and operational tools (CRM, ERP preferred).
Strong communication and interpersonal skills.
Ability to work under pressure while maintaining high service standards.


Qualifications & Experience

Graduate/Postgraduate in Business Administration, Operations, or related field.
5–7 years of experience in operations, with at least 2–3 years in a managerial role.
Experience in liaison, consulting, or client servicing domains will be preferred.
Proven track record of process optimization and team leadership.




Sparsh Liaison Services

HITEC City

Must have excellent communication skills.
Must have minimum 1 year experience in International chat Process with BPO company.
Need to resolve customer queries over the call and provide 100% resolution and satisfaction to them.
5 days working & 2 rotational offs
Night Shift (06:00 PM to 09:00 AM; Any 9 hours shift)
Both Side Cab facility available
Salary: Max. 4.3 LPA ( 30% hike on last drawn salary)


Red Hibiscus Info Solutions

Chat Support Executive (International Process)

Ashok Nagar, Bangalore

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)
Location: Bangalore
Salary: 3.5 LPA to 4.5 LPA
Working days: 6 days a week with rotational off
Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory.

Contact: Yamanur HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME)
Email: yamanurappa.kuri@teleperformancedibs.com

Joiner preference: Immediate joiners only.

Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and resolve complex and sensitive customer issues that come through various social media platforms. This is a non-voice role, so strong written communication and problem-solving skills are essential.

Roles and responsibilitiesTeam leadership:

Manage, mentor, and motivate a team of social media escalation specialists to achieve performance targets.
Conduct regular team meetings to discuss updates, feedback, and performance.
Monitor team performance metrics, such as resolution time and customer satisfaction scores, to identify areas for improvement.
Create and manage team schedules to ensure adequate coverage and adherence to service-level agreements (SLAs).


Subject Matter Expertise (SME):
Serve as the final escalation point for critical customer issues and ensure swift and effective resolution.
Maintain a deep understanding of company policies and compliance standards related to social media interactions.
Conduct root-cause analysis on recurring issues and collaborate with management and other teams to implement process improvements.
Stay updated on social media platforms' guidelines and best practices for customer service.


Escalation and resolution:
Oversee the handling of complex and escalated customer issues received via social media channels, including Twitter, Facebook, and Instagram.
Develop and implement clear procedures for handling different types of escalations, including VIP, regulatory, and legal matters.
Provide timely, professional, and empathetic written responses to customer inquiries.
Collaborate with cross-functional teams, such as legal, marketing, and product, to resolve issues.

Compliance and reporting:
Ensure that all social media interactions adhere to company policies and regulatory guidelines.
Maintain accurate and detailed records of all social media interactions and their resolutions.
Prepare and present performance reports on escalation trends and resolution metrics to management.
Use social listening tools to monitor brand sentiment and proactively address potential issues.

Desired candidate profile
Must be an immediate joiner.
Proven experience in a social media compliance, moderation, or escalation role (non-voice) is mandatory.
Strong experience in a team lead or supervisory capacity within a customer service environment.
Excellent written communication, problem-solving, and conflict-resolution skills.
Familiarity with various social media platforms and experience using social media management or CRM tools.
Ability to work effectively under pressure and handle sensitive customer issues with maturity and confidentiality.
Must be open to working six days a week with a rotational day off.




Teleperformance

Customer Success Associate
Job Description
About Us
Join our dynamic team, a leader in customer support and technology solutions, based in Gurgaon, Haryana. We are seeking passionate individuals to enhance our customer experience across voice and chat processes.
Job Details
Line of Business (LOB): Reach Mobile, Vivint Voice, and Chat Processes
Work Mode: Work From Office
Position: Customer Success Associate
Salary: ₹25K CTC to ₹35K CTC (depending on experience and role)
Location: Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurgaon, Haryana - 122016
Working Days: 5 Days Working with Rotational Shifts and Weekly Offs
No. of Positions: 65 Agents (15 Reach Mobile + 25 Vivint Voice + 25 Vivint Chat)
Hiring Zone: Within 20 KM from Office

Qualifications & Skills
Qualification: Graduate/Undergraduate (both welcome to apply)
Skillset:
Excellent communication skills in English
Good verbal fluency (essential for voice roles)
Troubleshooting experience and basic tech knowledge (preferred for chat roles)
Experience:
Freshers with excellent communication skills are welcome
At least 6 months of international process experience or tech support/troubleshooting is a plus (mandatory for some roles)

Responsibilities
Handle customer queries efficiently via voice and chat channels
Provide excellent customer support with a focus on problem-solving
Collaborate with teams to ensure a seamless customer experience

Interview Process
HR Round
Operations Round
Versant Test (for voice roles)

Benefits & Perks
Both-side cab facility for a hassle-free commute
Rotational shifts with flexible weekly offs
Opportunity to gain international customer support experience
Career growth in a supportive environment

Why Join Us?
Be part of a vibrant team with diverse opportunities in voice and chat support
Enjoy a balanced work-life with 5-day weeks and rotational benefits
Grow your skills with hands-on experience and excellent communication training
Competitive salary and perks tailored to your needs

Apply now and take the first step towards an exciting career with us!
For fast reply send your resume on 9711322872(WhatsApp only)


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Customer Support Jobs - 2585 Verified Vacancies

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Team Leader - Operations

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Chat Support Executive

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