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Gopipura

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Handle all Site & Service related work
Enhance the Customer Experience with the service
Generate revenue from Service



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MNC Company
Internet Fiber Semi Technical Support
Work from Home
System will be given by the company
Minimum 1 year Exp.
Graduation Required
CTC upto - 20% hike.


Mnc Bpo

Customer Support Executive

Bhatar

Job Summary:
We are seeking a dynamic and customer-centric individual to join our Customer Relationship Management team as a Customer Relationship Executive. This role is pivotal in nurturing and enhancing customer relationships, ensuring customer satisfaction, and driving loyalty. If you have a passion for building strong connections with customers, this opportunity is for you.

Key Responsibilities:
Customer Engagement: Proactively engage with customers through various channels, including phone, email, and social media.
Build and maintain strong, long-lasting relationships with customers.
Issue Resolution: Investigate and address customer complaints, concerns, and issues promptly and effectively.
Collaborate with internal teams to resolve customer problems.
Account Management: Manage and grow assigned customer accounts by understanding their needs and aligning our products and services.
Identify opportunities for upselling or cross-selling.
Product Knowledge: Develop in-depth knowledge of our products and services to provide customers with detailed information and assistance.
Stay updated on product updates, features, and benefits.
Feedback Collection: Gather customer feedback and insights to improve products and services.
Communicate customer suggestions and needs to relevant teams.
Customer Training: Provide training and guidance to customers on using our products and services effectively.
Ensure customers maximize the value of their purchases.
Customer Retention: Implement retention strategies to ensure existing customers continue to choose our products and services.
Monitor customer retention and take proactive measures.
Records and Documentation: Maintain accurate and up-to-date customer records in the CRM system.
Generate reports related to customer interactions and account activities.
Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure a unified approach in serving customers
.
Qualifications:
Bachelor's degree in business, marketing, or related field preferred.
Proven experience in a customer relationship, account management, or similar role.
Exceptional interpersonal and communication skills.
Strong problem-solving abilities and conflict resolution skills.
Proficiency in customer relationship management (CRM) software.
Demonstrated ability to build and maintain customer relationships.


Benefits:
Competitive salary and performance-based incentives.
Ongoing training and professional development opportunities.
Collaborative and supportive work environment.



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