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Popular Job Localities in Surat

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Gopipura

Godadara

Job Title: Technical Support Specialist – School ERP
Location: Surat
Department: Customer Support / IT
 Reports To: Support Manager / Product Manager
 Employment Type: Full-Time
  

Job Summary:
We are seeking a motivated and customer-focused Technical Support Specialist to provide high-quality support for our School ERP (Enterprise Resource Planning) system. In this role, you will assist school administrators, teachers, and staff in resolving software-related issues, training users, and ensuring smooth operation of the ERP platform.
  

Key Responsibilities:
Provide Level 1 and Level 2 technical support to users of the School ERP system via phone, chat, or remote tools.
Diagnose, troubleshoot, and resolve issues related to user access, system configuration, modules (e.g., attendance, exams, fees, timetables), and performance.
Guide users through system features, processes, and best practices.
Record and track support tickets in the helpdesk system, ensuring timely resolution and communication.
Escalate complex technical issues to the development or QA teams with detailed documentation.
Assist with deployment, testing, and updates of new ERP modules or features.
Provide training sessions or create training material for new users (videos, manuals, FAQs).
Gather user feedback and suggest improvements to the ERP interface or workflows.
Maintain logs of software issues, solutions, and user interactions for reporting and analysis.

  

Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or any Graduates.
Minimum 1–3 years of experience in technical support, preferably for educational or ERP software.
Strong understanding of school operations and academic processes is a plus.
Excellent troubleshooting, problem-solving, and communication skills.
Familiarity with Excel and databases (MySQL, PostgreSQL), basic networking, and browser-based applications.
Ability to learn new software quickly and explain it clearly to non-technical users.

  

Preferred Skills:
Experience with School ERP platforms.
Knowledge of basic SQL queries or report generation tools.
Understanding of web technologies and APIs.
Fluency in multiple regional languages (for local school support) is a bonus.

  


Windex Software Solution

Technical Support Specialist

Sosyo Circle

Exciting Job Opportunity in Your City!Hurry Great job don't wait & Free off cost this jobWe are currently hiring passionate individuals for the role of If you're looking for a flexible gig work, this is your chance!Job Description :Support StaffPosition: Support StaffShift Part Time & Full TimeBasic requirements: 18+ Age, 10th passMonthly Earning upto 35000 RsEach Shift: 3 Hour part TimeFull Time shift 8 Hours


Sr Fast Connect Services pvt ltd 

Back Office Executive

Vesu

Outbound Calls: Initiate calls to potential clients who have not yet engaged with the company. 
Lead Qualification: Identify and qualify leads based on their needs, interests, and potential to become customers. 
Needs Assessment: Ask questions to understand the prospect's challenges and requirements. 
Sales Pitch: Present the company's products or services in a way that highlights their value and benefits. 
Objection Handling: Professionally address objections and questions from prospects. 
Relationship Building: Establish rapport and build connections with prospects to foster future sales. 
Reporting: Provide regular reports on sales progress and outcomes to management
its a work from home job no need for office visit




Shreyaskar Ayurveda & Organic Private Limited

Lead Generation Executive

Trinity Business Park

Provide excellent customer support via phone, email, and chat. Resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
Responsibilities:
Handle customer inquiries and complaints promptly and professionally.
Provide accurate information about products/services.
Troubleshoot and resolve customer issues.
Maintain accurate customer records.
Escalate complex issues to appropriate departments.
Ensure customer satisfaction.

Skills:
Strong communication and interpersonal skills.
Problem-solving abilities.
Customer-focused attitude.
Basic computer proficiency.
Ability to work in a fast-paced environment.



Selloship Services

Customer Care Executive

Sachin

Answer customer queries related to Avimee Herbal products, services, and orders via phone, email, chat, and social media.
Provide detailed information about products, their benefits, usage, and availability.
Resolve customer complaints or issues promptly and efficiently, ensuring a high level of customer satisfaction.
Order Management:

Assist customers with placing orders, tracking shipments, and providing updates regarding their orders.
Process returns, exchanges, and refunds in accordance with company policies.
Product Knowledge:

Stay up-to-date with the latest product offerings, promotions, and company policies to provide accurate information to customers.
Educate customers on product ingredients, benefits, and proper usage to enhance their overall experience.
Customer Feedback & Reports:

Record and escalate customer feedback and complaints to management when necessary.
Assist in gathering customer insights to improve product offerings and customer service processes.
Follow-up:

Proactively follow up with customers regarding product delivery, post-purchase inquiries, or other relevant matters to ensure satisfaction.
Maintain Customer Records:

Update and maintain accurate customer information in the database.
Ensure customer interactions are logged and resolved within set timelines.


Avimee Herbal

Customer Service Representative

Sanjeev Kumar Auditorium BRTS

Smart Money Club is growing fast — and we’re looking for a driven, well-spoken, and stock market-savvy individual to join us as a Customer Relationship Executive.
Who we’re looking for:
Someone who can communicate clearly and confidently in English
Has a good understanding of how the stock market works — both technical and fundamental basics
Can read, interpret, and stay updated with stock market news and trends
Loves talking to people and can manage day-to-day client communication
Knows their way around social media, understands how the algorithm works, and what makes content click in the finance/trading space

This is a creative role with a lot of ownership and space to grow. You’ll be working closely with the core team and will be part of a mission-driven community that's changing how people trade and invest.
If this sounds like you — we’d love to hear from you.


Wealth Vidhya

Stock Market Specialist

Pumping Char Rasta

We are looking for a customer-oriented Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring overall customer satisfaction. You will provide support via phone, email, and other communication channels to help customers get the most out of our products and services.

Key Responsibilities:

Customer Assistance:
Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.
Provide accurate information about product features, functionalities, and services.
Ensure high levels of customer satisfaction by resolving concerns effectively.

Issue Resolution:
Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
Coordinate with technical support or other departments for more complex queries.
Follow up with customers to ensure their concerns are fully resolved and document outcomes.

Product Knowledge:
Gain a deep understanding of the company's products and services to provide comprehensive support.
Stay updated on new features, updates, and company policies to offer accurate assistance.

Documentation:
Log customer interactions, issues, and resolutions in the CRM or support system.
Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.
Provide reports on recurring issues and customer feedback to help improve the product.

Customer Feedback:
Collect customer feedback and insights for continuous product and service improvement.
Share customer suggestions and pain points with the team to enhance service quality.

Key Competencies:
Patience and empathy when dealing with customers.
Ability to multitask and prioritize work effectively.
Technical aptitude to quickly learn and understand new products.
Team player with a proactive attitude and eagerness to learn.


Requirement
1-3 years of experience in a customer support role or similar.
Excellent communication and interpersonal skills.
Strong problem-solving skills with the ability to think quickly and make sound decisions.
Ability to handle challenging customer situations and work in a fast-paced environment.
Understanding of Tally is plus.




Suvit Fintech

Executive Support Specialist

Nanpura

The employee must understand good level of english.
The employee will be required to manage service calls and allocate those calls to our engineers.
The employee must know how to make quotations and proposals.
The employee should have an experience with CRM Software.



Overseas Corporation

Customer Support Executive

Parvat Gam

Address Inquiries: Efficiently and accurately respond to customer questions via various channels (phone, email, chat).
Resolve Issues: Troubleshoot problems, aiming for effective and timely solutions to customer complaints.
Provide Information: Offer clear details about products, services, policies, and procedures.
Process Requests: Handle orders, returns, exchanges, and other customer-related transactions accurately.
Maintain Professionalism: Communicate with a positive, empathetic, and patient demeanor, even in challenging situations.
Gather Feedback: Collect customer insights to identify areas for improvement in products, services, and processes, contributing to customer satisfaction and loyalty.


Shreeji Chemtech

Email Support
Respond to all customer support emails within a 6-hour window.
Handle queries related to delivery, refunds, exchanges, product information, etc.
Ensure clear and helpful replies that reflect Avimee Herbal’s tone and values.
2. Instagram Comments & DMs
Monitor and respond to Instagram DMs & comments – especially negative or urgent ones.
Hide/remove inappropriate or abusive comments after proper internal tagging.
Use brand tone: caring, calm, and respectful – like 'Nanaji' would respond.
 3. Website Reviews
Actively monitor and reply to customer reviews left on the official website.
 Acknowledge feedback, thank customers, and resolve issues if mentioned.
Flag serious concerns to the HOD for urgent action.
YouTube Comments
Track and reply to comments under Avimee Herbal’s YouTube videos.
Thank users for positive feedback, and politely address any complaints.
Escalate sensitive or PR-risk comments.
5. Complaint Escalation & Tracking
Maintain an escalation tracker for issues that couldn't be resolved during the shift.
Tag each case with relevant labels (Product issue, Delivery delay, Refund, etc.).
Share a handover report at end-of-shift for the day team.
6. Daily End-of-Shift Report
Report must include:
Total emails, DMs, comments handled
Any unresolved/pending cases
Escalations with reasoning
Any spam/abuse/technical issues encountered
Support with Order Monitoring (Passive)
Track any NDR-related messages on email/Instagram and flag them for RTO/NDR team.
Ensure no customer delivery complaint is missed overnight.
8. CRM & Ticketing System Updates
Update internal CRM or spreadsheets with conversation tags and outcomes.
Mark resolved or escalated queries properly to maintain clarity for the day team.


Katargam

Urgent Hiring Alert





Job Description: Sales & Customer Acquisition



- Prospect Identification: Use various channels for lead generation.

- Lead Generation: Expand customer base and drive sales growth.

- In-Person Meetings: Conduct meetings to understand needs and promote products/services.

- Relationship Management: Maintain strong customer relationships.

- Field Sales: Directly engage with customers to provide solutions.

- Incentives: Earn up to Rs. 6000 based on performance.

- Engagement with New Members: Introduce products/services to new members.





Urgent Hiring


Paytm

Field Collection Executive

Aai Mata Chowk BRTS

Panch Hatdi

As Customer Service Associate, you will provide service excellence to Kataria Automobiles customers through different channels of communication such as telephone, and chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Your Specific Responsibilities Will Include

• Respond professionally to customer calls and queries. Sell, up-sell and cross-sell services to the customers.
• Make out-bound calls to Kataria Automobiles customers in order to provide information/ updates as and when required.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Create new car service reservations and make changes to existing reservations. Provide quotes.


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