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Customer Experience ExecutiveManagement LevelI<h4>Customer Experience Executive</h4>Team : CEC - UK                                                                                          Reports to: Team Leader<h4>Role</h4>To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.<h4>Business Function</h4>EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.<h4>Core Duties and Responsibilities</h4><ul><li>Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.</li><li>Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.</li><li>Respond to basic queries referring to senior colleagues where appropriate.</li><li>Contribute to the completion of the team’s workload.</li><li>Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.</li><li>Undertake duties at a similar level as required.</li><li>Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.</li><li>Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators.</li><li>Complete work within the security arrangements of Equiniti.  Any deliberate contravention of these procedures may lead to disciplinary procedure.</li><li>Ensure that all work is undertaken within the quality system.</li><li>Ensure that work and ethics comply with all security arrangements both physical and information.</li><li>Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.</li><li>You will be following the respective UK business holiday calendar.</li></ul><h4>Competencies and Experience</h4>The candidate should demonstrate the following experience, skills and behaviours:<ul><li>Excellent communication skills; Strong phone and verbal communication skills along with active listening</li><li>Proven experience in a customer support role</li><li>Meeting targets for accuracy, quality, volume and agreed service levels</li><li>Familiarity with CRM systems and practices</li><li>Basic understanding of data protection principles and knowledge in AML      </li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>Adherence to procedures and regulations.</li><li>Demonstrate willingness to contribute to team beyond own immediate tasks</li></ul>We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.<h4>Experience Level</h4>Executive Level

Equiniti India Pvt Ltd

Customer Engagement Executive

Business Support seAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Chennai”.At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Coimbatore”.Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: •    Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. •    Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service •    Processing and logging incoming chats/emails into the CRM system. •    Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. •    Communicating effectively and professionally with both internal and external customers to resolve questions and issues. •    Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.  •    Collaborating with management or other team members as appropriate to proactively address service issues and concerns. •    Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.  •    Coordinating training and mentoring activities for new team members.  •    Maintaining confidentiality of information. •    Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years’ experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject.  Ability to sit at a desk/remote for extended periods.  Proficient with MS Office suites and leading CRM tools such as SalesforcePreferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.<h4>Experience Level</h4>Mid Level

NTT DATA Global Delivery Services Ltd

Executive Support Specialist

Business Support AnalystAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Chennai”. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Coimbatore”. Position's General Duties and TasksWe are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: •    Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.•    Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service•    Processing and logging incoming chats/emails into the CRM system.•    Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.•    Communicating effectively and professionally with both internal and external customers to resolve questions and issues.•    Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.•    Collaborating with management or other team members as appropriate to proactively address service issues and concerns.•    Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.•    Coordinating training and mentoring activities for new team members.•    Maintaining confidentiality of information.•    Performing other duties as the need arises. Required Skills for this role include:Candidate should have a minimum of 3-5 years’ experience in Voice/Chat support that required you to work regularly scheduled shifts.Possesses excellent verbal and written communication skillsProficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.Typing speed of 35 wpm.Ready to work in complete night shiftsAny Graduation with English as a compulsory subject.Ability to sit at a desk/remote for extended periods.Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include:Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.<h4>Experience Level</h4>Mid Level

Jr. Associate - Customer Services<h4>The Opportunity:</h4>Avantor is looking for a Jr. Associate for the Customer Services NA team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or supervisor.What we’re looking for Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.Experience: 0-5 years of Customer Service experience preferred.Preferred Qualification:<ul><li>Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook.</li><li>Excellent customer service skills (friendly, courteous and helpful).</li><li>Excellent communication skills (grammar, voice, diction).</li><li>Strong customer orientation.</li><li>Ability to evaluate customer needs, and respond with appropriate action/delivery</li></ul>How you will thrive and create an impact:<ul><li>Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.</li><li>Receive and enter phone, fax, email and chat orders.</li><li>Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.</li><li>Make changes to or cancel orders/backorders and notify customers as required.</li><li>Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).</li><li>Initiate file maintenance for corrections to customer file.</li><li>Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).</li><li>Manage order entry database as required to satisfy customer requests.</li><li>Generate reports from database as per business needs.</li><li>Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.</li><li>Solicit sale of new or additional services.</li><li>Handle irate customers in a professional manner.</li><li>Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.</li><li>Initiating shipment tracers with carriers.</li><li>Performs other duties as assigned.</li></ul>Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.   We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:recruiting@avantorsciences.com" rel="noopener noreferrer" target="_blank">recruiting@avantorsciences.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation<h4>Experience Level</h4>Entry Level

Avantor Performance Materials India Ltd

Customer Service Associate

Business Support Senior Assoc."At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Associate” to join our team in “Chennai,India.” We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.Position's General Duties and TasksWe are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.In these roles you will be responsible for:Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include:Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts.Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.Typing speed of 35 wpm.Ready to work in complete night shifts Any Graduation with English as a compulsory subject.Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as SalesforcePreferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement."<h4>Experience Level</h4>Senior Level

Senior Executive - Customer Services, S2S-IBAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints &amp; queries as per agreed SLAs.Role Accountability <ol><li>Provide servicing to customers  ensuring optimum service levels to enhance customer experience</li><li>Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures</li><li>Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations</li><li>Ensure maintenance of TAT of resolution across sub-processes         </li><li>Ensure process documentation and compliance adherence</li></ol>Measures of Success <ol><li>FRT(First Response Time) Rate </li><li>Real time resolution rate</li><li>Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation                                    </li><li>Process Improvement through RPA</li><li>Schedule adherence </li><li>AHT &amp; Productivity </li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsKnowledge of customer service processesCompetencies critical to the role<ol><li>Stakeholder Management </li><li>Problem Solving</li><li>Process Orientation</li><li>Detail Orientation</li></ol>Qualification Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Senior Level

Sbi Cards And Payment Services Limited

Senior Customer Services Executive

Product Specialist<h4>Company Description</h4>Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.About the Role: We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands.<h4>Job Description</h4>Responsibilities:  •Take ownership of customer issues reported and ensure that they are resolved within set SLAs. • Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues. • Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds. • Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. • Document knowledge in the form of FAQs and knowledge base articles. • Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues. • Work with various internal stakeholders to provide prompt and accurate feedback to customers. • Handle high MRR customers and reputed brands.Requirements Must-haves: • Minimum of 1- 6 years of work experience in a customer support role. • Clear, concise, and effective written and oral communication skills. • Customer-centricity and empathy towards customers and their needs. • Proficient in diverse technologies with a knack for quickly adapting to new tools and products. • Good interpersonal skills and ability to collaborate with various cross -functional teams to solve business and tech problems. • Flexibility in working in different shifts/regions including Night shifts. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles. • Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN,and firewalls. • Operating Systems: Familiarity with common operating systems such as Windows, MacOS, and Linux.• Must be willing to work in rotational shift (every 6 months)<h4>Qualifications</h4>Good to have:  • Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. • Knowledge and proficiency in web technologies (JavaScript, HTML, CSS). • Collaboration tools: Familiarity with collaboration tools like Microsoft Teams, Zoom, or Slack. • Cloud computing: Understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). • Knowledge of the SaaS business model, SaaS technologies, and related applications.<h4>Additional Information</h4>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.<h4>Experience Level</h4>Entry Level

Freshworks

Product Specialist

Customer Service & Operations AnalystJoin us as a Customer Service &amp; Operations Analyst<ul><li>This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes</li><li>You’ll be actively participating in initiatives to improve customer service, processes and procedures</li><li>You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role</li></ul>What you'll doIn this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.You’ll also be:<ul><li>Identifying barriers to performance and coordinating improvements to enhance our efficiency</li><li>Working closely with operational centres, providing coaching and support to increase efficiency and knowledge</li><li>Keeping accurate records of day to day operations, logging incidents and identifying trends</li><li>Reviewing manual or ineffective processes which could be automated or enhanced</li><li>Maintaining a focus on improving our customer service and experiences</li></ul>The skills you'll needTo be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.You’ll also need:<ul><li>Experience of analysing and using performance data</li><li>Fresher's, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism</li><li>The ability to convey information in a simple and understandable way</li><li>An understanding of contact centre operations and performance metrics</li><li>Microsoft Office skills, including PowerPoint, Excel and Word</li></ul>Hours45Job Posting Closing Date:18/10/2025<h4>Experience Level</h4>Entry Level

NatWest Group

Customer Service Operations Lead

Customer Service & Operations Delivery AnalystWe're offering this role at associate vice president level Join us as a Customer Service &amp; Operations Delivery Analyst<ul><li>Take on a new role, where you’ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation</li><li>We’ll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes which will affect our systems and processes</li><li>This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs</li><li>We're offering this role at an associate level</li></ul><h4>What you'll do</h4>As a Customer Service &amp; Operations Delivery Analyst, you’ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You’ll provide recommendations and your expertise to a bank-wide stakeholder network, and you’ll be acting as an internal consultant to enable and inform effective standards, processes and controls.Day-to-day, you’ll be:<ul><li>Providing an analysis of performance against targets, identifying where improvements can be made</li><li>Facilitating the development of new ideas and supporting the project management of your initiatives and change projects</li><li>Understanding potential changes and translating these to business processes to establish the changes or improvements needed</li><li>Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives</li></ul><h4>The skills you'll need</h4>We’re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you’ll be able to build robust working relationships with internal and external stakeholders.You’ll also have experience in using project management methodologies, such as Prince 2 and P3M.In addition, you’ll need:<ul><li>Good knowledge of process management and products relating to the business area</li><li>An understanding of the customer product and service proposition</li><li>An awareness of technology governance</li><li>Experience in using business analysis tools and methodologies</li><li>Knowledge of developing business and technical architectures</li></ul>Hours45Job Posting Closing Date:13/10/2025<h4>Experience Level</h4>Mid Level

Executive - Customer Services, Non-T1 ServiceAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints &amp; queries as per agreed SLAs.Role Accountability <ol><li>Provide servicing to customers  ensuring optimum service levels to enhance customer experience</li><li>Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures</li><li>Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations</li><li>Ensure maintenance of TAT of resolution across sub-processes         </li><li>Ensure process documentation and compliance adherence</li></ol>Measures of Success <ol><li>FRT(First Response Time) Rate </li><li>Real time resolution rate</li><li>Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation                                                                     </li><li>Process Improvement through RPA</li><li>Schedule adherence </li><li>AHT &amp; Productivity </li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsKnowledge of customer service processesCompetencies critical to the role<ol><li>Stakeholder Management </li><li>Problem Solving</li><li>Process Orientation</li><li>Detail Orientation</li></ol>Qualification Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Executive Level

Customer Service Executive

Executive - Customer Services, T1 ServiceAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints &amp; queries as per agreed SLAs.Role Accountability <ol><li>Provide servicing to customers  ensuring optimum service levels to enhance customer experience</li><li>Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures</li><li>Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations</li><li>Ensure maintenance of TAT of resolution across sub-processes         </li><li>Ensure process documentation and compliance adherence</li></ol>Measures of Success <ol><li>FRT(First Response Time) Rate </li><li>Real time resolution rate</li><li>Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation                                    </li><li>Process Improvement through RPA</li><li>Schedule adherence </li><li>AHT &amp; Productivity </li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsKnowledge of customer service processesCompetencies critical to the role<ol><li>Stakeholder Management </li><li>Problem Solving</li><li>Process Orientation</li><li>Detail Orientation</li></ol>Qualification Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Executive Level

Customer Contact Comms New AssociateSkill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Customer Operations - Voice - Help desk role - ticket resolution
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? •Written and verbal communication
•Commitment to quality
•Ability to work well in a team
•Adaptable and flexible Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Customer Care Associate

Specialist - Customer Success<h4>Company Description</h4>About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM).  Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. <h4>Job Description</h4>Role Requirement<ul><li>Engage proactively with customers using the engagement model (based on customer segment) laid out</li><li>Understand and document customer’s business flow (for large customers) and deep understanding of use-cases</li><li>Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Al</li><li>igning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)</li><li>Evaluate how customers manage their Freshworks product suite investment &amp; identify efficiency and effectiveness gains (process &amp; tools)</li><li>Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)</li><li>Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed</li><li>Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and</li><li>Own two key metrics (Increase Product-Adoption &amp; Customer Retention)</li><li>Use customer management tool (Natero) (Training will be provided to get familiar)</li><li>Implement and support compliance to Freshworks compliance and information security processes.</li></ul><h4>Qualifications</h4><ul><li>Proven track record of establishing themselves as a strategic trusted advisor to clients</li><li>Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels</li><li>Very Strong written and verbal presentation/communication skills (ESSENTIAL)</li><li>Self-starter who can own ongoing customer success of both large and small clients</li><li>Ability to report and share client’s status on a timely/pre-defined interval</li><li>Bachelor's Degree in Computer Science + Business Education preferred</li></ul><h4>Additional Information</h4>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.<h4>Experience Level</h4>Mid Level

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