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Subramanya Nagar

Ashok Nagar, Bangalore

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)
Location: Bangalore
Salary: 3.5 LPA to 4.5 LPA
Working days: 6 days a week with rotational off
Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory.

Contact: Yamanur HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME)
Email: yamanurappa.kuri@teleperformancedibs.com

Joiner preference: Immediate joiners only.

Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and resolve complex and sensitive customer issues that come through various social media platforms. This is a non-voice role, so strong written communication and problem-solving skills are essential.

Roles and responsibilitiesTeam leadership:

Manage, mentor, and motivate a team of social media escalation specialists to achieve performance targets.
Conduct regular team meetings to discuss updates, feedback, and performance.
Monitor team performance metrics, such as resolution time and customer satisfaction scores, to identify areas for improvement.
Create and manage team schedules to ensure adequate coverage and adherence to service-level agreements (SLAs).


Subject Matter Expertise (SME):
Serve as the final escalation point for critical customer issues and ensure swift and effective resolution.
Maintain a deep understanding of company policies and compliance standards related to social media interactions.
Conduct root-cause analysis on recurring issues and collaborate with management and other teams to implement process improvements.
Stay updated on social media platforms' guidelines and best practices for customer service.


Escalation and resolution:
Oversee the handling of complex and escalated customer issues received via social media channels, including Twitter, Facebook, and Instagram.
Develop and implement clear procedures for handling different types of escalations, including VIP, regulatory, and legal matters.
Provide timely, professional, and empathetic written responses to customer inquiries.
Collaborate with cross-functional teams, such as legal, marketing, and product, to resolve issues.

Compliance and reporting:
Ensure that all social media interactions adhere to company policies and regulatory guidelines.
Maintain accurate and detailed records of all social media interactions and their resolutions.
Prepare and present performance reports on escalation trends and resolution metrics to management.
Use social listening tools to monitor brand sentiment and proactively address potential issues.

Desired candidate profile
Must be an immediate joiner.
Proven experience in a social media compliance, moderation, or escalation role (non-voice) is mandatory.
Strong experience in a team lead or supervisory capacity within a customer service environment.
Excellent written communication, problem-solving, and conflict-resolution skills.
Familiarity with various social media platforms and experience using social media management or CRM tools.
Ability to work effectively under pressure and handle sensitive customer issues with maturity and confidentiality.
Must be open to working six days a week with a rotational day off.




Teleperformance

Team Leader - Operations

Sector 29 Chandigarh

Sector 73 mohali

Call Ms.Megha duggal     at the give no. or apply to this job...
Free Placment,No Fee to be paid..

urgently hiring for Customer service executive & Customer Relationship officer profile for international BPO for Mohali,Chandigarh & Panchkula  location..Hiring on for both voice & chat process..

5.5 Days working,1.5 Days week off, world class working culuture.

Fresher & experniced both required.. candidate must be 12th at least, Graduates & post graduates also required..
candidate must have good communication skills with good knowledge of computer. sitting profile, No field work..

for more information, feel free to call Ms.Megha duggal  at the given no. Free Placement,No fee to be paid..


i way solutions

Email Support Executive

Gandhi Nagar Mod

Goshala

Greetings from Teleperformance!

We are hiring QA for voice process in our company.

Candidate must be a graduate & Fully vaccinated.
Should have minimum 1 year experience as a quality analyst in his previous experience.
Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.
Excellent communication skills
• 6 Days working.
•Salary-Up to 5 CTC


If Interested Call or share resume Yamanur:- 9449900627
yamanurappa.kuri@teleperformancedibs.com


Quality Analyst

Mercurim

Pilerne

Call Center Supervisor:

Qualifications:
Bachelor's degree or diploma in relevant field

2-4 years of experience in customer service or call center environment
Leadership abilities and team management skills
Good communication skills
Familiarity with call center software and tools
Ability to handle escalations and train agents

Job Description:
Supervise daily operations and ensure team meets performance targets

Provide coaching and training to agents
Monitor calls and review performance to ensure quality standards
Motivate team members and foster a positive work environment
Generate reports on team performance and escalate issues
Assist in recruitment and onboarding of new agents





Jetway Oil and Fuel Services Home

Call Center Supervisor

I.I.T.Main Gate

Mittal Estate

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to achieve satisfaction ∙ Build sustainable relationships and trust with customer accounts through open and interactive communication ∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents ∙ Take the extra mile to engage customers ∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol ∙ Follow communication procedures, guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal commutations skills ∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the working schedule∙ Should be from blended process ∙ Should have good experience in Inbound calls/emails/chat process. Experience: 2+ years Qualification: Graduate


Onsitego

Customer Support Executive

Rajajipuram

Gomti Nagar

🌎 Job Opening | International Voice Process | TalkRight Media Pvt. Ltd. 🌎

📍 Location: Lucknow (Work from Office)
🕕 Shift Timing: 6:30 PM – 4:30 AM (Fixed Night Shift)
📅 Working Days: Monday to Friday
🛋️ Weekly Off: Saturday & Sunday (Fixed)
⌛ Duration: 9 Hours (Including Breaks)



✨ Position: International Voice Process Executive

💼 Company: TalkRight Media Private Limited

🚀 About the Role:
We are looking for dynamic and confident professionals with excellent English communication skills to join our International Voice Process team. If you have a passion for customer interaction, problem-solving, and delivering exceptional service — we’d love to have you on board!


Talk Right Media (OPC) Private Limited

International Voice Process Agent

Marol Lions Club

Job Summary:

We are looking for energetic and customer-focused Calling Agents to manage inbound and outbound customer calls. The ideal candidate must be fluent in Tamil or Telugu and should also have good communication skills in English and Hindi. The role involves assisting customers, resolving queries, and ensuring a positive customer experience.

Key Responsibilities:
• Handle inbound and outbound customer calls in a professional and timely manner.
• Provide accurate information about products, services, or company offerings.
• Identify customer needs and offer appropriate solutions or assistance.
• Maintain customer records and update CRM systems accurately.
• Follow call scripts and communication guidelines where applicable.
• Escalate unresolved issues to the concerned department or supervisor.
• Meet or exceed daily/weekly call and quality targets.
• Maintain a positive, empathetic, and professional attitude toward customers.
 
Required Skills & Qualifications:
• Minimum qualification: 10+2 or Graduate in any stream.
• Excellent verbal communication skills in English, Hindi, Telugu & Tamil.
• Basic computer knowledge (MS Office, CRM tools, data entry).
• Ability to handle customer concerns patiently and effectively.
• Good listening and problem-solving skills.
• Prior experience in tele calling, customer service, or BPO preferred (freshers may also apply).


Purple Fox Leisure Private Limited

Customer Care Executive

Malad West



🔹 Comcast Collections
📅 DOJ: Direct joining
🎓 Elig: HSC / Graduate (Freshers & Exp)
⏳ Offer DL: Direct joining 
💰 Salary: ₹22K – ₹33K (In-hand)

🔹 Affirm
📅 DOJ: 6th Oct
🎓 Elig: HSC/Graduate Freshers/Exp 
⏳ Offer DL: 29th Sept
💰 Salary: ₹25K – ₹35K (In-hand) 

🔹 Sky webchat
📅 DOJ: 10th Oct
🎓 Elig: Graduate/Grad Fresher/exp 
⏳ Offer DL: 26th Sept 
💰 Salary: ₹18K – ₹23K (In-hand)

🔹 TSB Voice
📅 DOJ: 6th Oct
🎓 Elig: Graduate Fresher / HSC +1 yr exp
⏳ Offer DL: 26th Sept 
💰 Salary: ₹20K – ₹25K (In-hand)
📊 CIBIL: 700+

🔹 LBG Chat
📅 DOJ: 13th Oct
🎓 Elig: Graduate Fresher / HSC +2 yrs exp
⏳ Offer DL: 26th Sept 
💰 Salary: ₹17K – ₹21K (In-hand)
📊 CIBIL: 690+

🔹RMC/SYNCHRONY 
📆 DOJ : 6th Oct 2025 
🎓 Eligibilty : HSC/Graduate Freshers and Exp with 6 months 
⏳ Offer Deadline - 4th Oct 2025 
💰 Salary - ₹17k - ₹35k in-hand 

🔹 CONTI FINANCE 
📆 DOJ : 6th Oct 2025 
🎓 Eligibility : HSC/Graduate Freshers and HSC with 6 months.
⏳ Offer Deadline : 4th Oct 2025 
💰 Salary : ₹17k - ₹27k in-hand


Right Source Hr

Malad East

Hi Folks,

* Hiring for International process - Backend / Voice (Backend - Up to 25k & Voice - Up to 35k )
* Requirement - Grad Fresher can apply and HSC with 6 months on paper BPO experience can apply.

* Working - 5 days Working with 2 roster offs (depends on process)
* Shifts - 24*7 rotational shifts with rotational offs
* Salary - 21k - 35k (depends as per the communication skills, experience & process)

* ONLY IMMEDIATE JOINERS REQUIRED
* CALL ASAP TO SCHEDULE YOUR INTERVIEW
 
* DM me on WhatsApp with the below details on 7607028119 (HR Anuradha ) along with your updated resume -

* Ur name
* Contact
* Location
* Graduation
* Experience
* Email
* Currently working
* Total Work Experience
* Last take home
 
Thanks & Regards
Anuradha Srivastava
Senior Talent Acquisition
Teleperformance HR Team


Drari mohali

Responsibilities:
Respond to customer inquiries and complaints 
Provide accurate information and clear, timely solutions
Maintain detailed records of customer interactions and feedback
Collaborate with internal teams to escalate and resolve complex issues
Ensure high standards of customer satisfaction in every interactions

Qualification:
Any graduate can apply
Freshers are welcome
Excellent written communication skills in English

Work Schedule:
Shifts: Rotational (Day and Night)
Working Days: 5 days a week



Vitaltech Solutions (Opc) Private Limited

Call Centre BPO Executive

College Square

Job brief

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the team to achieve goals.
Responsibilities
Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognise high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organise team building activities

Requirements and skills
Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, especially MS Excel Excellent communication and leadership skills Organisational and time-management skills Decision-making skills Degree in Management or training in team leading skills.

Best regards.
Yamanur K
9449900627
yamanurappa.kuri@teleperforamcnedibs.com


Team Leader

Rashtrapati Bhavan

Sector 63, Noida

A CRM in real estate manages and analyzes customer interactions and data throughout the client lifecycle. Key responsibilities include streamlining communication, automating tasks, and ensuring optimal customer satisfaction.

Skill Set Required :
Advanced Excel
Professional Letter / Mail Drafting
Good Communication




Sang Infratech Private Limited

Customer Relations Executive -Real Estate

Porur

Aalathur IE

Job Title: Customer Support – Team Leader
Role Overview:
 The Customer Support Team Leader will be central to our company’s philosophy of providing timely, prompt, and efficient service to our Channel Partners and Corporate Customers. This role requires strong leadership, coordination, and customer service management skills to ensure a seamless support system and consistent customer satisfaction.
Key Responsibilities:
Lead the customer support team to deliver efficient and satisfactory service to channel partners and corporate clients.
Review service calls and respond to customer queries regarding service delivery.
Ensure adherence to the company’s internal TAT (Turnaround Time) and proactively address customer needs within set timelines.
Act as a bridge between service engineers, channel partners, and corporate customers, ensuring smooth coordination.
Monitor team performance and efficiency, take corrective measures, and maintain a proactive service delivery culture.
Maintain accurate records and ensure timely updates of service logs in the system.
Coordinate with internal departments to provide clients with necessary information and resolutions.
Generate daily and weekly reports for management, highlighting gaps, escalations, and improvements.
Supervise and review the performance of work-from-home engineers, ensuring productivity and accountability.
Plan departmental resources and manpower requirements, assisting HR in recruitment and training of team members.
Take complete responsibility for the service department, prioritize work plans, and address emergencies effectively.

Requirements:
Proven experience in customer support, service coordination, or related field.
Strong leadership, problem-solving, and communication skills.
Ability to manage teams (onsite and remote) and drive performance improvements.
Familiarity with CRM tools, service call logging systems, and reporting processes.
Strong organizational and multitasking abilities.



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