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Operations ManagerJob Title:Operations ManagerJob DescriptionThe Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:  <ul><li>Service Desk Operations:<ul><li>Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.</li><li>Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.</li><li>Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.</li></ul></li><li>Team Management:<ul><li>Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.</li><li>Set clear goals and performance standards for team members, encouraging continuous improvement.</li><li>Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.</li><li>Coordinate staff schedules to provide adequate coverage during business hours.</li></ul></li><li>Customer Satisfaction:<ul><li>Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.</li><li>Analyse customer feedback and service reports to identify areas for improvement.</li><li>Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.</li></ul></li><li>Process Improvement:<ul><li>Review and improve service desk processes to align with ITIL or other service management frameworks.</li><li>Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.</li><li>Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.</li><li>Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.</li></ul></li><li>Reporting and Analysis:<ul><li>Prepare and present regular reports on service desk performance, trends, and areas for improvement.</li><li>Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.</li><li>Track and analyse support tickets to identify recurring issues and implement preventative solutions.</li></ul></li></ul>Key skills &amp; knowledge:<ul><li>Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).</li><li>7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.</li><li>Proven experience managing a customer-facing service desk or IT support team.</li><li>Strong understanding of IT service management (ITSM) frameworks such as ITIL.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Strong leadership, communication, and team management skills.</li><li>Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.</li></ul>Preferred Qualifications:<ul><li>ITIL Foundation and other relevant certifications.</li><li>Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization</li><li>Experience with cloud-based solutions, enterprise software, and network management.</li><li>Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.</li><li>Experience in change management and continuous improvement initiatives.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Customer-focused mindset</li><li>Strong technical knowledge</li><li>Analytical and reporting skills</li><li>Communication and interpersonal skills</li><li>Process improvement and change management</li></ul>Educational Qualification : GraduateDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Pune - Amar Tech Centre S No.30/4A 1Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Operations Manager

Replenishment Planner
 About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.  We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about <a href="https://corporate.exxonmobil.com/About-us/Who-we-are">our What and our Why</a> and how we can <a href="https://corporate.exxonmobil.com/Sustainability/Sustainability-Report/Social/Investing-in-people">work together</a>.<h4>ExxonMobil’s affiliates in India</h4> ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.  ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our <a href="https://corporate.exxonmobil.com/-/media/Global/Files/locations/India-operations/India-Community-Investment-Framework-2017.pdf?la=en&amp;hash=4AE0C8034FE15AE61C0C4B57DD13FB2C20EFA616">Corporate Responsibility Framework.</a> To know more about ExxonMobil in India, visit <a href="https://corporate.exxonmobil.com/Locations/India">ExxonMobil India</a> and the <a href="https://energyfactor.exxonmobil.asia/india/">Energy Factor India</a>.<h4>What role you will play in our team</h4> <ul><li>Build and execute a replenishment plan to satisfy customer demand at supply points</li><li>Coordinate import and export movements</li><li>Propose solutions for supply constraints and support the GATP process</li><li>Maintain target inventory levels at supply points in collaboration with Replenishers in other regions where applicable</li><li>Maintain target service level by effectively managing availability constraints</li><li>Job location is Bengaluru.</li></ul><h4>What you will do</h4> <ul><li>Manage inventory levels at supply points, working to achieve pre-established targets</li><li>Coordinate material movement between plants and supply points (domestic, imports / exports)</li><li>Coordinate with the warehousing team on container prioritization in case of negative ATP</li><li>Collaborate with counterparts in other regions to plan and coordinate inter-regional product movements</li><li>Initiate (receiving region) and convert (sending region) STRs to STOs</li><li>Monitor and update ATP dates and/or reservations/bookings as needed</li><li>Resolve availability blocks</li><li>Identify and address supply constraints in collaboration with Supply Planning Supervisors</li><li>Communicate with Customer Service regarding product availability issues that could impact committed sales orders</li><li>Coordinate alternate source requests</li><li>Participate in QRTs (Quick Response Team) as required</li><li>Support Volume Management Specialists to clear orders in accordance to supply signals</li><li>Manage remnant STRs, PRs and STOs to ensure data integrity</li><li>Maintain good housekeeping of PPDS board (e.g. t-lane priorities, GR processing time, horizon settings)</li><li>Maintain system / master data setup related to replenishment planning (e.g. t-lanes)</li><li>Review source plant and material extension requests for CMIRs</li><li>Monitor blocked inventory and communicate to appropriate areas for timely unblocking</li><li>Support depletion of aged / non-productive inventory (NPI)</li><li>Support downgrade/reclass/surplus/write-off/scrap activity as needed</li><li>Identify and resolve partial lot inventory</li><li>Work with the PMI (Product Movements &amp; Inventory) team as needed</li><li>Experience in conducting analysis and providing data-driven recommendations for SC processes</li><li>Support investigation of replenishment related CFBs (c.360 cases)</li><li>Provide backup for other Replenishment Schedulers and Supply Planning Supervisors</li><li>Support month end closing activities and coordination with Payables (SA specific)</li><li>Supporting on 3rd party material supply (PO entry, coordination of material receipt, invoicing – SE&amp;B specific)</li></ul><h4>About You</h4> Skills and Qualifications <ul><li>Problem solving and improvement mindset</li><li>3 years or more of experience post-secondary school graduation</li><li>Experience in using Supply Chain management systems/software’s (e.g. SAP/APO/IBP, Kinaxis)</li><li>Analytical capability and appetite</li><li>Strong attention to detail</li><li>Good written and verbal communication skills</li><li>Experience in demand and/or supply planning processes for either inbound materials or finished products</li><li>Experience supporting supply chain and operations</li><li>Demonstrated teamwork and ability to collaborate effectively across regional and functional boundaries</li><li>Adapts to changing &amp; competing priorities in response to dynamic supply/demand situations</li><li>Make and support sound business decisions in complex situations by clearly understanding and articulating risks &amp; options</li><li>Working independently and knowing when to escalate</li><li>Proficient in extracting information from ERP systems (such as SAP or Oracle) to generate data insight</li><li>Proactively monitors and resolves issues, following up on pending requests, and communicates to key stakeholders on progress &amp; updates</li><li>Experience in product allocation or dealing with volume/Inventory management</li><li>Prioritizing and organizing tasks based on urgency, developing events, and time sensitive needs while coping with the stressful situations in an operational environment</li><li>Ability to think ahead, anticipating issues/impacts and preventing where possible</li><li>Good understanding of supported business is preferred.</li><li>Proficient knowledge of SAP (e.g. ECC, APO) tools is preferred</li></ul>  <h4>Your benefits</h4> An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: <ul><li>Competitive compensation </li><li>Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits </li><li>Retirement benefits </li><li>Global networking &amp; cross-functional opportunities</li><li>Annual vacations &amp; holidays</li><li>Day care assistance program</li><li>Training and development program</li><li>Tuition assistance program</li><li>Workplace flexibility policy</li><li>Relocation program</li><li>Transportation facility</li></ul> Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.  <h4>Stay connected with us</h4> <ul><li>Learn more about ExxonMobil in India, visit <a href="https://corporate.exxonmobil.com/Locations/India">ExxonMobil India</a> and <a href="https://energyfactor.exxonmobil.asia/india/">Energy Factor India</a><a href="https://energyfactor.exxonmobil.asia/india/">.</a></li><li>Follow us on <a href="https://www.linkedin.com/company/exxonmobil/mycompany/">LinkedIn</a> and <a href="https://instagram.com/exxonmobil?igshid=YmMyMTA2M2Y=">Instagram</a></li><li>Like us on <a href="https://www.facebook.com/ExxonMobil/">Facebook</a></li><li>Subscribe our channel at <a href="https://www.youtube.com/user/ExxonMobil">YouTube</a></li></ul><h4>EEO Statement</h4> ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.<h4>Business solicitation and recruiting scams</h4> ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the <a href="https://corporate.exxonmobil.com/About-us/Contact-us/Business-solicitation-and-recruiting-scams#Recruitingscams">LINK</a> to understand more about recruitment scams in the name of ExxonMobil.  Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.  Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.<h4>Experience Level</h4>Mid Level

ExxonMobil

E-Commerce Coordinator

Apprentice, OperationsYour ideas can drive the future of corporate travel. Join BCD and challenge the status quo!Apprentice (Office)Full time, Mumbai, India As a Apprentice, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!  As a Apprentice, you will <ul><li>Search and confirm travel reservations for the customer </li><li>Strong understanding of world Geography</li><li>Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) </li><li>Provide the client with the required industry information, such as low fares, exchange costs, and penalties </li><li>Strong collaborator, active thinker and proactive in tasks</li><li>Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported </li></ul> About you  <ul><li>Working knowledge of Georgraphy &amp; Time zones</li><li>Flexible in adapting to different types of training</li><li>Knowledge on Transit visa preferable</li><li>Strong verbal and written communication skills in English  </li></ul>About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bcdtravel.com%2Fcareers%2Fabout-us%2F&amp;data=05%7C02%7C%7C9dedfe3e783e475dd8cc08dd092a3e4f%7Ccdb191c8fc034343aead2808b21fd513%7C0%7C0%7C638676799246724249%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=cs%2FsKPnqVb4Dl1Zj9kGToDj4LNlqVzzR%2FpbNbvcafvk%3D&amp;reserved=0">BCD Travel</a>.  Your life at BCDWorking at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bcdtravel.com%2Fcareers%2Flife-at-bcd%2F&amp;data=05%7C02%7C%7C9dedfe3e783e475dd8cc08dd092a3e4f%7Ccdb191c8fc034343aead2808b21fd513%7C0%7C0%7C638676799246745825%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=VlPYb5wAemz39n%2BnayZc%2BYHnRfTgYrMeOVg4Q13J8Tc%3D&amp;reserved=0">Life at BCD</a>.  You’ll be offered<ul><li>Opportunities to grow your skillset and career</li><li>A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools</li><li>An inclusive work environment where diversity is celebrated</li></ul> Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at <a href="mailto:careers@bcdtravel.com">careers@bcdtravel.com</a><h4>Experience Level</h4>Entry Level

BCD Travel

Apprentice

Senior Manager - Shift Operations - Ports & Terminals - Nhava ShevaKey responsibilities<ul><li>Monitor the ship working operations to ensure targets and deadlines are met. Ensure berthing and Un-berthing Timelines set up are achieved.</li><li>Managing day to day operations and vessel loading and discharge in adherence to  targets provided. </li><li>Plan and co-ordinate shifts in accordance with the terminal’s requirements.</li><li>Starts the shift by taking over from the previous Shift Manager which includes assessing the no of ships, manpower, breakdown issues etc</li><li>Liaise with the maintenance department to maximise equipment availability.</li><li>Manages the entire terminal and leads the workforce at all times including holidays, festivals and at night</li><li>Manages emergencies including all injuries, all contrators and work related issues</li><li>Allocates job responsibilities based on work and reallocates when required</li><li>Liaise with rostering staff to determine the availability of labour to meet operational demands.</li><li>Achievement of optimum productivity levels and reliability of service to customers.</li><li>Effective monitoring to achieve set operational Goal / Target.</li><li>Trend setting and analysis of operational parameters.</li><li>Continually review, identify and introduce improved operating procedures and systems.</li><li>Ensure correct and safe working practices in the terminal.</li></ul>QUALIFICATIONS &amp; COMPETENCIES <ul><li> Minimum three years of supervisory experience in similar container terminal operations or ten years supervisory experience in shipping.</li><li>Understanding of equipment and machinery functionality.</li><li>Understanding of expenditure, revenue and costing structures.</li><li>Awareness of health, safety and environmental policies and procedures.</li><li>Sound customer/client relation skills.</li><li>Computer literacy/keyboard skills, including an understanding of the terminal control system and planning systems.</li><li>Effective communication, negotiation and conflict resolution skills.</li><li>Ability to co-ordinate activities and monitor and, if necessary, modify performance of terminal supervisors.</li><li>Effective planning and organisational skills.</li></ul> <h4>Experience Level</h4>Senior Level

DP World Express Logistics Private Limited

Hub Manager

Senior Specialist - Order Management<h4>Company:</h4>Mercer<h4>Description:</h4>Mercer is seeking candidates to join our Order Management (Career) team based in the Pune office. This is a hybrid role that requires working in the office at least three days a week.                                                                         Senior Specialist – Order Management (C2)What can you expect?Mercer is a global consulting leader helping clients around the world advance the health, wealth and careers of their most vital asset — their people. We work collaboratively with our clients to transform strategy into practical actions that drive results. Our deep expertise, powerful insights, and real-world solutions help the people and organizations we serve take steps today to secure a better tomorrow. Our passion is making a difference in people’s lives. For us, it’s not just a business — it’s a mission. Our more than 22,000 employees work every day to improve the health, wealth, and careers of more than 110 million people globally. Welcome To Brighter!This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America.We will count on you to:<ul><li>Daily work management, Invoice processing and order fulfilment</li><li>Internal peer reviews and RCA</li><li>Written and verbal communication with onshore business partners </li><li>Data preparation and reporting</li><li>Ensuring compliance of all internal and client policies</li><li>Providing timely updates to team manager and Onshore counterparts</li><li>Driving process improvements</li><li>Providing training to the new joiners as per the defined training procedure</li><li>Updating process documents such as SOPs, FAQs and DTPs</li></ul>What you need to have: <ul><li>Graduation / post-graduation in any stream</li><li>Minimum 3-4 years’ experience in a professional organization</li><li>Excellent command on MS Office applications (MS-Excel, MS-Word)</li><li>Exceptional English Communication Skills</li><li>Problem solving ability and attention to detail.</li><li>Ability to multitask, self-starter.</li><li>Excellent analytical skills and high focus on accuracy</li></ul>What makes you stand out?<ul><li>Exceptional Communication Skills</li><li>Adaptable communicator, facilitator, influencer, and problem solver </li><li>High attention to detail</li><li>Good relationship skills, Proven ability to work on own initiative as well as in a team.  </li><li>Ability to multi-task and prioritize time effectively.</li><li>Flexibility to work in rotational shifts.</li></ul><a href="https://www.mercer.com/" rel="noopener noreferrer" target="_blank">Mercer</a>, a business of <a href="https://www.marshmclennan.com/" rel="noopener noreferrer" target="_blank">Marsh McLennan﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿</a> ﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿(NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿ is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: <a href="https://www.marsh.com/" rel="noopener noreferrer" target="_blank">Marsh</a>, <a href="https://www.guycarp.com/" rel="noopener noreferrer" target="_blank">Guy Carpenter</a>, <a href="https://www.mercer.com/" rel="noopener noreferrer" target="_blank">Mercer﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿</a> and <a href="https://www.oliverwyman.com/" rel="noopener noreferrer" target="_blank">Oliver Wyman﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿</a>. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit <a href="https://www.mercer.com/" rel="noopener noreferrer" target="_blank">﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿mercer.com﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿</a>, or follow on <a href="https://www.linkedin.com/company/mercer" rel="noopener noreferrer" target="_blank">﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿LinkedIn﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿</a> and <a href="https://twitter.com/mercer" rel="noopener noreferrer" target="_blank">X</a>.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<h4>Experience Level</h4>Senior Level

Marsh McLennan

Assistant Warehouse Manager

Operations Director -Flow Controls IndiaJob Summary: <a name="_Hlk211609833">Fisher Control Valves known for performance and reliability help our customers meet production schedules, maintain product quality and improve plant efficiency. Part of the Flow Controls (FCV) business unit within industry leading Emerson portfolio of world class products and solutions, we bring expertise, technologies and services to take on the toughest challenges and bring predictable success. </a>The Operations Director’s responsibility is to lead and continuously improve Flow Controls operations aligned with the business unit’s long-term strategy, in strong cooperation with the Asia Pacific and Global Operations teams The location of the position is Chennai, India.In This Role, Your Responsibilities Will Be:<ul><li>Responsibility for Flow Controls operations in India specifically Karapakkam &amp; Mahindra World City manufacturing locations in Chennai, FCV India Quality Management System, Business Information Systems </li><li>Ensure the health and safety of employees and compliance to all trade regulations </li><li>Develop, maintain, and implement manufacturing strategies that ensure sales plans are driven at best cost, enhancing return on capital, whilst delivering the required levels of quality and customer service </li><li>Plant capacity plans short, medium and long term </li><li>Development and execution of Sales and Operations Plan (SOP)</li><li>Perfect Execution / Supply Chain development programs </li><li>Purchasing strategies and supplier development with Global Supply Chain </li><li>Product manufacturing </li><li>Ensure operating results</li><li>Cost Improvement programs (cost reductions, make/buy, job moves) </li><li>Inventory strategies </li><li>Capital plans </li><li>Systems implementation and operation to best support business goals </li><li>Drive long term automation strategy for production efficiency (factory / intelligent automation) </li><li>Achieving world class lead times to support business growth </li><li>Organizational design and ensure the ongoing development of the Operations organization </li><li>Personnel development and training plans </li><li>Support Human Resources team actively in maintaining, improving cordial relationship and also to secure amicable, sustainable agreements with the Union. </li><li>Adhere to Health, Safety &amp; Environment policies as laid by the organization</li><li>Collaborate with and support the Chennai Parts Distribution team for synergy </li><li>Active member of the Flow Controls India Leadership team </li><li>Collaborate with and support Asia Pacific operations team to meet overall Asia Pacific operations goals and strategies</li></ul>Who You Are:You quickly and decisively take actions in fact-changing, unpredictable situations, always keep the end in sight and put in extra effort to meet deadlines, place team goals ahead of own goals,  For This Role, You Will Need:<ul><li>Bachelor’s degree or equivalent experience in engineering or related field. </li><li>15 to 20 years experience in operations leadership role in manufacturing or a related industry, preferable in major valve operations </li></ul>Preferred Qualifications That Set You Apart:<ul><li>Proven track record running safe operations in a large manufacturing site</li><li>Solid understanding of industry standards and compliance requirements </li></ul>Our Culture &amp; Commitment to You:At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.<a href="https://emerson.sharepoint.com/sites/NorthAmericanTalentAcquisition/Shared%20Documents/Forms/AllItems.aspx?id=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&amp;%20Media%20Library/Video/Why_Emerson_20191014-1001-SameRez%20(1).mp4&amp;parent=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&amp;%20Media%20Library/Video" rel="nofollow" target="_blank">WHY EMERSON</a> Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: <a href="mailto:idisability.administrator@emerson.com" rel="nofollow" target="_blank">idisability.administrator@emerson.com</a>. <a href="https://emerson.sharepoint.com/sites/NorthAmericanTalentAcquisition/Shared%20Documents/Forms/AllItems.aspx?id=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&amp;%20Media%20Library/Video/Why_Emerson_20191014-1001-SameRez%20(1).mp4&amp;parent=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&amp;%20Media%20Library/Video" rel="nofollow" target="_blank">ABOUT EMERSON</a> Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!No calls or agencies please. <h4>Experience Level</h4>Executive Level

Emerson Electric Company India Pvt Ltd

Director Operations

Assistant Manager-Procurement Transformation-PuneJob details

 •Individual Contributor/Supervisory


 •Geographies  to be supported  EMEA &amp; APAC


 •Work timings  9 AM - 6 PM IST (Please note - work timings may differ based on the project/geo requirements)


  

Roles &amp; responsibilities

 •Source-to-Pay Implementation Expertise: Possess prior experience in delivering comprehensive end-to-end implementation projects for the Source-to-Pay workstream. Deep knowledge of S2P functional processes.


 •Procurement Transformation Delivery: Execute procurement transformation and digitalization projects across diverse sectors and geographies, utilizing platforms such as Coupa, Ariba, Ivalua, Zycus, GEP, and Jaggaer. Lead engagements/workstreams end-to-end.


 •Develop and Drive Opportunities: Lead or support initiatives to identify and advance opportunities by building and leveraging external networks and professional relationships.


 •Engagement Roles: Independently manage the project and undertake key roles, including but not limited to Functional Design Lead, Testing Lead, Project Manager,  Change Management Support across various projects.


 •Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.


 •Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.


 •Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

 Mandatory  technical skills•Prior experience in implementing S2P solutions in various cloud tools and/or ERP systems.•Strong understanding of procurement processes and spend management principles.•Hands-on experience in:•Leading functional design workshops (including requirement gathering and fit-gap analysis)•Creating documents at various stages of the project like creating to-be process flows, business process documents, configuration workbook, testing strategy, identify and finalize test scenarios and test scripts, training documents etc.Key behavioural attributes/requirements•Excellent interpersonal and presentation skills•Strong client management skills and experience in working with global cross-functional teams•Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment•Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings•Take complete ownership of project roles &amp; responsibilities, and drive internal practice development initiatives This role is for you if you have  the belowEducational qualifications•Post-Graduate/MBA/PGDM preferred•B.E/B.Tech equivalent from reputed institute•Any certifications on related technology/platform will be preferred #KGS #LI-HS1 <h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Procurement Manager

Professional 1, Workforce ManagementSummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Your Role in Our MissionReal-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues. Staffing adjustments - Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. Break management - Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. Adherence monitoring - Track agent adherence to their scheduled work times and identify deviations requiring intervention. Performance reporting - Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. Collaboration with operations team - Work closely with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies. Identifying trends - Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. Escalation management - Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. System management - Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports. What We’re Looking ForStrong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics What You Should Expect in This Role Shift Timing: Night shift, 9 hours between 4:30 PM – 4:30 AM IST

Gainwell Technologies

Professional

Global Customer Hubs Asst. ManagerJob Title: Global Customer Hubs Asst. ManagerLocation: BangaloreAbout Unilever:Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.Job Purpose:Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are an O2C expert, who is looking to for an exposure of business across Europe, then this role is just for you! Key Responsibilities:<ul><li>Assuring excellence in Service Delivery to the countries from the 3rd party partner, through processes aligned to Unilever way of working </li><li>Establish and drive KPIs and SLA measures that are fully representative of the operations</li><li>Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external) </li><li>Driving performance improvement and step-change transformation with the Partner network, through analytics and automations </li><li>Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly &amp; Quarterly Performance Review meetings with  EU iOps teams and Partner.    </li><li>Develop robust and effective BCP.    </li><li>Develop a high performing extended team in the partner org with deep understanding of the processes and a high level of business intimacy</li></ul>Experiences &amp; Qualifications:<ul><li>Graduate/ post-graduate</li><li>Experience in O2C (Order to Cash) space</li><li>Strong English language skills written and spoken</li><li>Strong programme / project management experience</li><li>Understanding and excellent application of Analytical tools</li></ul>Skills:<ul><li>Exposure to High Radius tool</li><li>Business acumen and customer centric mindset </li><li>Agile mindset and capabilities </li><li>Holding people accountable and strong personal accountability for delivery </li><li>Ability to work effectively in both independently and in team environment</li></ul>Leadership:<ul><li>You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li><li>Critical SOL (Standards of Leadership) Behaviours<ul><li>PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.</li><li>PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul></li></ul>Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.<h4>Experience Level</h4>Mid Level

Hindustan Unilever Limited

Assistant Manager

Associate Director- ValMoAbout the Team Being part of Meesho's Fulfillment and Experience (F&amp;E) team will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 200 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.  About the Role We are looking for strong, independent and innovative problem solver to head the central operations team for Fulfillment &amp; Experience. You’ll work closely with the program and product managers who lead fulfillment and user/supplier experience charters in order to serve our users better. To this end, you’ll lead key initiatives and impactful projects to revamp the very way we solve the most complex problem of a logistics network. Your guiding question in this role will be “is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?”. You’ll answer this question every day through user-centric, cost-effective designs and processes. You’ll also own the performance metric for Fulfillment and Experience in your charter. <h4>What you will do</h4><ul><li>Lead the partner strategy charter for Valmo (Meesho’s foray into logistics)</li><li>Own all aspects of partner lifecycle from acquisition to price optimization that are user-centric, cost-effective, scalable and aligned to business strategy</li><li>Manage Internal and external stakeholders and work closely with cross functional teams</li><li>Own all the metrics associated with partner programs</li><li>Identify potential points of continuous improvement to fill in existing process gaps</li><li>Conduct data analysis to develop insights and identify areas of improvement</li></ul><h4>What you will need </h4><ul><li>Bachelor’s / Master’s degree from Premium Institutes in any discipline with 8+ years of work experience in start-ups / consumer internet companies/management consulting/operations</li><li>Strong first principles and data-driven mindset to solve problems. </li><li>Ability to challenge existing ways of working through innovative ideas </li><li>Proven ability to form points of view on business implications</li><li>Proven track record of defining and driving initiatives with minimal supervision</li><li>Expertise in multi-front stakeholder management</li></ul><h4>Experience Level</h4>Mid Level

Meesho

Associate Director

Business Operations SpecialistLet’s be #BrilliantTogetherISS STOXX is actively hiring a Business Operations Specialist to join our ICS (ISS Corporate) Team in Mumbai office (Goregaon East). Overview:The Business Operations Specialist will play an integral role in the maintenance of strong relationships across the ICS suite of offerings by supporting internal operations, including client entitlements, data integrity, as well as acting as a trusted team member to the Client Facing Team.A successful candidate will have an interest in data integrity and client service, and a desire to learn more about the Executive Compensation and ESG industry. The candidate must be service-oriented and possess excellent attention to detail as well as strong computer skills. Must be reliable, punctual, organized, and have a demonstrated ability to manage multiple priorities in a busy and fast-paced environment. You will own important processes from day one.Shift hours : 11 AM to 8 PM IST with flexibility to extend hours as needed by the businessResponsibilities:<ul><li>Handle client inquiries via the ICS Helpdesk, utilizing Outlook, Salesforce, and other internal tools with a client first perspective to guide prioritization and planning</li><li>Take ownership of the client entitlement and onboarding process, refreshing templates and materials to ensure a smooth and professional experience</li><li>Collaborate closely with the Global Operations team and provide support and/or back-up coverage when needed, including the processing of contracts as needed</li><li>Maintain clear and comprehensive audit trails for cases, emails, and phone calls from both internal and external stakeholders</li><li>Monitor quality control metrics to identify and resolve potential data issues, proactively looking for ways to boost accuracy and efficiency</li><li>Drive Salesforce maintenance and hygiene, partnering with internal teams to ensure data integrity and usability</li><li>Coordinate with other departments on ICS client resources or information.</li><li>Spearhead strategic data integrity initiatives, identifying and resolving inconsistencies to strengthen operational accuracy.</li><li>Oversee the integration of Salesforce with internal platforms, ensuring seamless data flow and system alignment.</li><li>Conduct targeted contact acquisition research to support outreach and engagement strategies.</li><li>Develop and deliver internal training modules to equip sales and client-facing teams with the tools and processes needed to navigate case submission, contract workflows, and Salesforce functionality effectively.</li><li>Contribute to product enhancement efforts, offering operational insights to improve client service and platform functionality.</li></ul>Qualifications:<ul><li>Bachelor’s degree and 4–6 years of relevant experience; Master’s degree is a plus.</li><li>Demonstrated success in roles such as client-facing positions, office management, operational coordination, chief of staff, or strategic support roles.</li><li>Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and stay proactive.</li><li>Collaborative mindset, with the ability to support and align with a diverse and fast-paced team, as well as confidence working independently to develop solutions.</li><li>Skilled in navigating CRM systems (Salesforce preferred) and related reporting. </li><li>Effective verbal and written communication skills, strong problem-solving abilities, professional presence, and high standards of integrity.</li><li>Proficiency in MS Office, including Outlook and Excel (including data transformation, VLOOKUP, and filtering).</li></ul>#ICS#ASSOCIATE#LI-AK1What You Can Expect from UsAt ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether.About ISS STOXXISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Corporate Solutions, Inc. (“ISS-Corporate”) is a leading provider of cutting-edge SaaS and high-touch advisory services to companies, globally. Companies turn to ISS-Corporate for expertise in designing and managing governance, compensation, sustainability, and cyber risk programs that align with company goals, reduce risk, and manage the needs of a diverse shareholder base by delivering data, tools, and advisory services. ISS-Corporate’s global client base extends across North America, Europe, and Asia, as well as other established and emerging markets worldwide. Visit our website: <a href="https://www.issgovernance.com" rel="noopener noreferrer" target="_blank">https://www.issgovernance.com</a>       View additional open roles: <a href="https://www.issgovernance.com/join-the-iss-team/" rel="noopener noreferrer" target="_blank">https://www.issgovernance.com/join-the-iss-team/</a>      Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. <h4>Experience Level</h4>Mid Level

Institutional Shareholder Services

Business Operations Associate

Operations Team Member-SUPPORT SERVICES-Operations 360Team Member – Trade Advisory Desk (Capital Account Transactions – Back office operations)<ul><li>Should have proficiency in handling MS Excel</li><li>Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. </li><li>She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly.</li><li>Should possess good communication skills both oral and written.  Should be able to respond professionally on stakeholders queries received if any.</li><li>Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI</li><li>Should maintain professional inter-team communication and co-ordination. </li></ul> Candidate should have the skill set to handle the following:<ul><li>Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. </li><li>Where necessary guide the customers on discrepancy resolution related to FIRMS reporting.</li><li>Periodical reconciliation of RBI reporting with system generated remittance and other reports. </li><li>Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. </li><li>Follow-up on pending FDI reporting. </li><li>Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries</li><li>Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc.</li><li>Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response</li><li>Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. </li><li>MIS maintenance and circulating MIS to internal teams as per requirements</li><li>Maintaining strict TAT terms, efficient first time right services to internal and external customers.  Should be ready to walk the extra mile in delivering services. </li></ul> <ul><li>Should have proficiency in handling MS Excel</li><li>Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. </li><li>She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly.</li><li>Should possess good communication skills both oral and written.  Should be able to respond professionally on stakeholders queries received if any.</li><li>Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI</li><li>Should maintain professional inter-team communication and co-ordination. </li></ul> Candidate should have the skill set to handle the following:<ul><li>Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. </li><li>Where necessary guide the customers on discrepancy resolution related to FIRMS reporting.</li><li>Periodical reconciliation of RBI reporting with system generated remittance and other reports. </li><li>Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. </li><li>Follow-up on pending FDI reporting. </li><li>Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries</li><li>Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc.</li><li>Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response</li><li>Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. </li><li>MIS maintenance and circulating MIS to internal teams as per requirements</li><li>Maintaining strict TAT terms, efficient first time right services to internal and external customers.  Should be ready to walk the extra mile in delivering services. </li></ul>                                                 <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Operations Associate

Professional 2, Workforce ManagementSummary :  A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage. Your role in our mission•    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI What we're looking for  •    Forecasting and Staffing: •    Analyze historical data to predict future call volume and staffing requirements for locked forecasts. •    Develop staffing plans based on forecasted demand and business goals. •    Adjust staffing levels based on real-time fluctuations in demand. •    Scheduling and Allocation: •    Create employee schedules that align with forecasted demand and labor constraints. •    Optimize shift patterns to maximize efficiency and minimize costs. •    Manage employee time off requests and ensure adequate coverage during peak periods. •    Performance Monitoring and Coaching: •    Monitor real-time adherence to schedules and performance metrics. •    Identify areas for improvement and provide coaching to employees. •    Conduct performance reviews and provide feedback. •    Data Analysis and Reporting: •    Analyze workforce data to identify trends and opportunities for optimization. •    Generate reports on key performance indicators (KPIs) related to workforce management. •    Present data insights to management to inform decision-making. •    Compliance Management: •    Ensure compliance with labor laws and company policies regarding scheduling and overtime. •    Monitor employee time and attendance to prevent violations. What you should expect in this role •    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI Remote Work EnvirovementShift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)    <h4>Experience Level</h4>Mid Level

Human Resources Manager

Process Associate – Master Data ManagementProcess Associate – Master Data Management-ANA019299Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  Inviting applications for the role of Process Associate – Master Data Management  In this role, we are looking for a qualified professional who can provide guidance to the team with subject matter expertise on Vendor master or Product master domain within SAP MDM process (SAP S/4HANA)Responsibilities •    Create and maintain master data –Maintain product specification &amp; harmonisation, plan and create new item onboarding, •    As a Master Data Specialist, you are responsible for monitoring data quality (e.g., via dedicated data quality tools) •    You identify data quality improvements opportunities and align their implementation with the responsible teams •    You ensure accuracy and adhere to metrics/KPIs / ensure data quality for deliverable is met and all metrics adhered •    You are supporting the knowledge transfer to internal stakeholders, as well as supporting in global projects related to data quality •    Responsible for all master data objects in respective scope of materials, buying organization and pricing. •    Execute day to day Master data management activities •    Ensure master data integrity between modules &amp; systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues •    Propose opportunities for improvement of Master Data Quality Qualifications we seek in you! Minimum Qualifications •    As a Master Data Specialist, you have completed a university degree/studies or equivalent education •    You are well educated in the area of master data analysis with SAP S/4HANA and SAP Master Data Governance •    You possess practical Experience with SAP as well as SQL •    Additionally, you have advanced experience in Excel •    Knowledge of Informatica P360 or Syniti are considered an advantage •    Very good English skills, German language skills are a plus •    A high degree of motivation, excellent analytical and conceptual skills and a results and customer-oriented style of working describe you •    You possess strong communication skills and a good sense of responsibility •    Team player with strong analytical, cooperation and communication skills •    Enjoyment working in a dynamic team •    Very good English language skills Why join Genpact?  •    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  •    Make an impact – Drive change for global enterprises and solve business challenges that matter  •    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Process Associate<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Bangalore<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Oct 17, 2025, 9:36:28 AM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Mid Level

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