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Professional 1, Workforce ManagementSummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Your Role in Our MissionReal-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues. Staffing adjustments - Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. Break management - Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. Adherence monitoring - Track agent adherence to their scheduled work times and identify deviations requiring intervention. Performance reporting - Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. Collaboration with operations team - Work closely with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies. Identifying trends - Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. Escalation management - Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. System management - Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports. What We’re Looking ForStrong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics What You Should Expect in This Role Shift Timing: Night shift, 9 hours between 4:30 PM – 4:30 AM IST

Gainwell Technologies

Professional

Operations ManagerJob Title:Operations ManagerJob DescriptionThe Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:  <ul><li>Service Desk Operations:<ul><li>Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.</li><li>Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.</li><li>Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.</li></ul></li><li>Team Management:<ul><li>Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.</li><li>Set clear goals and performance standards for team members, encouraging continuous improvement.</li><li>Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.</li><li>Coordinate staff schedules to provide adequate coverage during business hours.</li></ul></li><li>Customer Satisfaction:<ul><li>Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.</li><li>Analyse customer feedback and service reports to identify areas for improvement.</li><li>Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.</li></ul></li><li>Process Improvement:<ul><li>Review and improve service desk processes to align with ITIL or other service management frameworks.</li><li>Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.</li><li>Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.</li><li>Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.</li></ul></li><li>Reporting and Analysis:<ul><li>Prepare and present regular reports on service desk performance, trends, and areas for improvement.</li><li>Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.</li><li>Track and analyse support tickets to identify recurring issues and implement preventative solutions.</li></ul></li></ul>Key skills &amp; knowledge:<ul><li>Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).</li><li>7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.</li><li>Proven experience managing a customer-facing service desk or IT support team.</li><li>Strong understanding of IT service management (ITSM) frameworks such as ITIL.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Strong leadership, communication, and team management skills.</li><li>Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.</li></ul>Preferred Qualifications:<ul><li>ITIL Foundation and other relevant certifications.</li><li>Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization</li><li>Experience with cloud-based solutions, enterprise software, and network management.</li><li>Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.</li><li>Experience in change management and continuous improvement initiatives.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Customer-focused mindset</li><li>Strong technical knowledge</li><li>Analytical and reporting skills</li><li>Communication and interpersonal skills</li><li>Process improvement and change management</li></ul>Educational Qualification : GraduateDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Pune - Amar Tech Centre S No.30/4A 1Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Operations Manager

Operation Transactions AnalystJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Job AdWe are looking for Operations Transactions Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM. But enough about us; let’s talk about you.You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work, and are always looking for ways to streamline processes and cut out waste.The Team: The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.   Job Responsibilities<ul><li>Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM</li><li>Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services </li><li>Responsible to maintain important logs and documentation regarding the details of the tasks performed</li><li>Typical Qualifications</li><li>Bachelors degree or equivalent</li></ul> About athenahealth<ul><li> Our Mission: To unleash our collective potential to transform healthcare.</li><li>Our Location: This role is located in Chennai .This office has a cafeteria, coffee café and outdoor space.</li><li>Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.</li><li>Our Perks: Along with health &amp; financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work spaces</li></ul>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" rel="noopener noreferrer" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a><h4>Experience Level</h4>Senior Level

Athenahealth Technology Private Limited

Transaction Processor

S&OP Process Advisor 1
 About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.  We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about <a href="https://corporate.exxonmobil.com/About-us/Who-we-are">our What and our Why</a> and how we can <a href="https://corporate.exxonmobil.com/Sustainability/Sustainability-Report/Social/Investing-in-people">work together</a>.<h4>ExxonMobil’s affiliates in India</h4> ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.  ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our <a href="https://corporate.exxonmobil.com/-/media/Global/Files/locations/India-operations/India-Community-Investment-Framework-2017.pdf?la=en&amp;hash=4AE0C8034FE15AE61C0C4B57DD13FB2C20EFA616">Corporate Responsibility Framework.</a> To know more about ExxonMobil in India, visit <a href="https://corporate.exxonmobil.com/Locations/India">ExxonMobil India</a> and the <a href="https://energyfactor.exxonmobil.asia/india/">Energy Factor India</a>.<h4>What role you will play in our team</h4>  Leads a team of Replenishers and Volume Management Specialists to ensure end-to-end supply chain effectiveness, team performance, and alignment with global functional goals. This role involves strategic planning, cross-functional collaboration, employee development, and operational issue resolution within a matrixed organization.<h4>What you will do</h4>  <ul><li>Lead and develop a team of Replenishers and Volume Management Specialists.</li><li>Drive team performance, engagement, and competency development through coaching, mentoring, and career planning.</li><li>Conduct PADP reviews and support succession planning to identify and grow future leaders.</li><li>Foster a high-performance culture and monitor team morale to ensure sustained motivation and professionalism.</li><li>Ensure end-to-end effectiveness of S&amp;OP processes aligned with global strategy and business priorities.</li><li>Oversee operational activities including cost management, headcount planning, SSHE compliance, and business continuity readiness.</li><li>Execute strategic planning and performance management to meet service and efficiency goals.</li><li>Act as the escalation point for unresolved operational issues and system/process gaps.</li><li>Drive quick and effective problem-solving to maintain continuity and minimize disruptions.</li><li>Strategic Alignment &amp; Representation</li><li>Collaborate with global S&amp;OP managers and supply chain functions (GCS, L&amp;D, S&amp;O) to ensure alignment across regions.</li><li>Represent S&amp;OP in local leadership forums and cross-functional strategic discussions.</li><li>Align local operational plans with global goals and business objectives.</li><li>Collaborate across supply chain, customer service, and functional teams to maintain seamless operations.</li><li>Facilitate best practice sharing across regional operational hubs and global teams to drive continuous improvement.</li><li>Influence and maintain alignment across global S&amp;OP teams and stakeholders.</li><li>Ensure readiness for emergency response and business continuity planning.</li><li>Monitor and manage compliance with internal policies, safety standards, and regulatory requirements.</li></ul><h4>About You</h4>  Skills and Qualifications <ul><li>Bachelor's in SCM/Business/Engineering</li><li>MBA preferred</li><li>APICS, PMP, Six Sigma certified</li><li>End-to-end &amp; global operations</li><li>Digital tools &amp; analytics</li><li>Lean, Six Sigma, Agile</li><li>Team building &amp; succession</li><li>Change &amp; transformation</li><li>Strategic planning</li><li>Strong communicator</li><li>Multilingual &amp; cross-functional</li><li>Matrixed org experience</li><li>Operational problem-solving</li><li>Business judgment</li><li>Metrics &amp; continuous improvement </li></ul><h4>Your benefits</h4> An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: <ul><li>Competitive compensation </li><li>Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits </li><li>Retirement benefits </li><li>Global networking &amp; cross-functional opportunities</li><li>Annual vacations &amp; holidays</li><li>Day care assistance program</li><li>Training and development program</li><li>Tuition assistance program</li><li>Workplace flexibility policy</li><li>Relocation program</li><li>Transportation facility</li></ul> Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.  <h4>Stay connected with us</h4> <ul><li>Learn more about ExxonMobil in India, visit <a href="https://corporate.exxonmobil.com/Locations/India">ExxonMobil India</a> and <a href="https://energyfactor.exxonmobil.asia/india/">Energy Factor India</a><a href="https://energyfactor.exxonmobil.asia/india/">.</a></li><li>Follow us on <a href="https://www.linkedin.com/company/exxonmobil/mycompany/">LinkedIn</a> and <a href="https://instagram.com/exxonmobil?igshid=YmMyMTA2M2Y=">Instagram</a></li><li>Like us on <a href="https://www.facebook.com/ExxonMobil/">Facebook</a></li><li>Subscribe our channel at <a href="https://www.youtube.com/user/ExxonMobil">YouTube</a></li></ul><h4>EEO Statement</h4> ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.<h4>Business solicitation and recruiting scams</h4> ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the <a href="https://corporate.exxonmobil.com/About-us/Contact-us/Business-solicitation-and-recruiting-scams#Recruitingscams">LINK</a> to understand more about recruitment scams in the name of ExxonMobil.  Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.  Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

ExxonMobil

Specialist

Senior Executive RCUJob Description:- Desired candidate must be a graduate with 2+ years experiences of managing RCU activity across SULB products in company payroll / affiliated company/ working in Vendor payroll.    KRI of an RCU Officer: <ol start="1" type="1"><li>Vetting of Original documents in the PC’s allocated in advance before the disbursement.</li><li>Sampling the documents, in case of any clarifications or findings.</li><li>Travel to the PC’s well in advance as per disbursement plan.</li><li>Visiting to the seller, in case of purchase transactions and verify the transactions.</li><li>Other customer visits as per RCU requirements.</li><li>Maintenance of RCU DPS and RCU register at respective branches</li></ol>

Muthoot Fincorp Limited

Risk Officer

WFM - Tactical Scheduler / ForecasterSummary:A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.Your role in our mission:Skills and qualifications for a WFM short-term forecasting role: •    Strong analytical skills and proficiency in data analysis techniques •    Experience with workforce management software and forecasting tools •    Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders •    Understanding of contact center operations and key performance indicators (KPIs) •    Proficiency in Microsoft Excel and other data analysis tools •    Ability to work under pressure and adapt to changing conditions what we are looking for:•    Data analysis: Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting. •    Forecasting model creation: Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations. •    Intraday adjustments: Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day. •    Communication and collaboration: Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained. •    Performance reporting: Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments to forecasting methodologies. •    Capacity planning: Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingly. •    Trend analysis: Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts.What should we expect from this role:<ul><li>Fast-paced, challenging and rewarding work environment.</li><li>Work life balance.</li><li>Hybrid/Remote working.</li><li>Shift Timing: Night shift, 9 hours between 4:30 PM – 4:30 AM IST</li></ul><h4>Experience Level</h4>Senior Level

Schedulers

Operations DirectorAre you ready to shape the future of payments at one of the world’s most innovative banks? Join us and make a global impact by leading teams that power real-time transactions across markets. This is your opportunity to drive operational excellence, champion automation, and ensure seamless service delivery. Collaborate with talented professionals and influence the evolution of payment solutions. Be part of a team that values creativity, strategic thinking, and continuous improvement. As an Executive Director in Payment Operations – Real Time Payments, you lead our global team in delivering seamless, compliant, and efficient payment solutions. You partner with cross-functional groups to manage daily operations and drive strategic initiatives. You help us scale our product with minimal cost increase, while ensuring regulatory requirements are met. You empower teams across regions to innovate and automate processes. Together, we create a resilient and future-ready payments ecosystem. Job Responsibilities<ul><li>Lead and manage global operations for the real-time payments business</li><li>Maintain a robust 24x7 operating model for seamless service delivery</li><li>Develop and establish regional and global operational standards</li><li>Implement quality frameworks to prevent repeat errors and incidents</li><li>Oversee daily operations, proactively addressing challenges</li><li>Collaborate with Operations, Product, Technology, Audit, Compliance, and Regulators</li><li>Onboard new branches with minimal operational impact</li><li>Drive strategic thinking while managing granular day-to-day issues</li><li>Ensure compliance with regulatory requirements across regions</li><li>Build and motivate high-performing teams globally</li></ul> Required Qualifications, Capabilities, and Skills<ul><li>10 years of experience in Operations with direct experience in Payments</li><li>Strong knowledge of emerging payments in global markets</li><li>Understanding of regulatory requirements for real-time payments in APAC and EMEA</li><li>Proactive in identifying and addressing quality, standards, and control gaps</li><li>Excellent interpersonal and cross-functional partnership skills</li><li>Clear and confident communicator at all organizational levels</li><li>Logical and structured approach to planning, problem solving, and decision-making</li><li>Solid awareness of controls and risk management protocols</li><li>Self-starter with ability to manage workload and deliverables independently</li><li>Flexible to support business needs in a 24x7 environment</li></ul> Preferred Qualifications, Capabilities, and Skills<ul><li>Proficiency in Excel and PowerPoint for clear storyboarding</li><li>Awareness of advanced controls and risk management protocols</li><li>Knowledge of user tools such as JIRA and Alteryx</li><li>Experience applying Artificial Intelligence solutions to business problems</li></ul>  



 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" rel="nofollow" target="_blank">FAQs</a> for more information about requesting an accommodation.JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans<h4>Experience Level</h4>Executive Level

JP Morgan Services India Pvt Ltd

Director Operations

Senior Operations ManagerAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.NAHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Senior Operations Manager

Senior Manager - Shift Operations - Ports & Terminals - Nhava ShevaKey responsibilities<ul><li>Monitor the ship working operations to ensure targets and deadlines are met. Ensure berthing and Un-berthing Timelines set up are achieved.</li><li>Managing day to day operations and vessel loading and discharge in adherence to  targets provided. </li><li>Plan and co-ordinate shifts in accordance with the terminal’s requirements.</li><li>Starts the shift by taking over from the previous Shift Manager which includes assessing the no of ships, manpower, breakdown issues etc</li><li>Liaise with the maintenance department to maximise equipment availability.</li><li>Manages the entire terminal and leads the workforce at all times including holidays, festivals and at night</li><li>Manages emergencies including all injuries, all contrators and work related issues</li><li>Allocates job responsibilities based on work and reallocates when required</li><li>Liaise with rostering staff to determine the availability of labour to meet operational demands.</li><li>Achievement of optimum productivity levels and reliability of service to customers.</li><li>Effective monitoring to achieve set operational Goal / Target.</li><li>Trend setting and analysis of operational parameters.</li><li>Continually review, identify and introduce improved operating procedures and systems.</li><li>Ensure correct and safe working practices in the terminal.</li></ul>QUALIFICATIONS &amp; COMPETENCIES <ul><li> Minimum three years of supervisory experience in similar container terminal operations or ten years supervisory experience in shipping.</li><li>Understanding of equipment and machinery functionality.</li><li>Understanding of expenditure, revenue and costing structures.</li><li>Awareness of health, safety and environmental policies and procedures.</li><li>Sound customer/client relation skills.</li><li>Computer literacy/keyboard skills, including an understanding of the terminal control system and planning systems.</li><li>Effective communication, negotiation and conflict resolution skills.</li><li>Ability to co-ordinate activities and monitor and, if necessary, modify performance of terminal supervisors.</li><li>Effective planning and organisational skills.</li></ul> <h4>Experience Level</h4>Senior Level

DP World Express Logistics Private Limited

Hub Manager

Marketplace Operations AnalystABOUT USExpect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.ABOUT THIS OPPORTUNITY In this role, you will employ data analysis skills coupled with analytical reasoning skills to study partner performance data and develop actionable insights to aid partners to improve their performance on the Target Plus marketplace. You will also study guest returns, perform analyses and derive actionable insights for internal business teams as well as Target Plus partners to reduce the rate of guest returns.PRIMARY RESPONSIBILITIES<ul><li>Lead and drive projects to reduce cycle time of return disputes processing to elevate partner experience</li><li>Apply descriptive statistics to identify opportunities that affect financial loss to Target</li><li>Collaborate with cross functional teams to develop frameworks and routines to assess areas to reduce controllable expenses for Target Plus</li><li>Influence Product decisions to improve efficacy and efficiency in return dispute management to elevate Partner and Team Member experience </li><li>Independently analyze and articulate actionable insights to reduce guest returns</li><li>Partner with category management, onboarding and data analytics teams to develop action plans to reduce return rates</li><li>Participate in cross functional discussions and influence decisions to reduce guest returns</li><li>Provide weekly reports along with actionable insights on Returns and Return Disputes</li><li>Collaborate with cross functional teams to gather data required to prepare partner scorecards</li><li>Create partner performance improvement plans to improve partner performance</li><li>Track and report partner performance improvements against defined plans on a monthly basis</li><li>Gain subject matter expertise and ensure that external and internal knowledge articles are updated in a timely fashion</li><li>Drive Six Sigma and A3 quality improvements projects focused on delivering business value</li><li>Use SQL and Domo to extract reports, perform analyses and derive actionable insights and report the same to Minneapolis leaders and stakeholders</li></ul>REQUIREMENTS<ul><li>Graduate or Post Graduate or engineering degree in a field of International Business, Supply Chain or Vendor Management</li><li>At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry</li><li>Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization</li><li>Methodical and Organized in planning and execution</li><li>Strong problem solving and logical reasoning abilities</li><li>An understanding of statistical theories and practice</li><li>Expert MS Excel and MS PowerPoint skills</li><li>Ability to analyze data using MS Excel and Domo</li><li>Strong interpersonal, verbal, presentation and written communication skills</li><li>Able to manage multiple priorities, and work with speed and accuracy</li></ul>

Target Corporation India Pvt Ltd

E-Commerce Analyst

Professional 2, Workforce ManagementSummary :  A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage. Your role in our mission•    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI What we're looking for  •    Forecasting and Staffing: •    Analyze historical data to predict future call volume and staffing requirements for locked forecasts. •    Develop staffing plans based on forecasted demand and business goals. •    Adjust staffing levels based on real-time fluctuations in demand. •    Scheduling and Allocation: •    Create employee schedules that align with forecasted demand and labor constraints. •    Optimize shift patterns to maximize efficiency and minimize costs. •    Manage employee time off requests and ensure adequate coverage during peak periods. •    Performance Monitoring and Coaching: •    Monitor real-time adherence to schedules and performance metrics. •    Identify areas for improvement and provide coaching to employees. •    Conduct performance reviews and provide feedback. •    Data Analysis and Reporting: •    Analyze workforce data to identify trends and opportunities for optimization. •    Generate reports on key performance indicators (KPIs) related to workforce management. •    Present data insights to management to inform decision-making. •    Compliance Management: •    Ensure compliance with labor laws and company policies regarding scheduling and overtime. •    Monitor employee time and attendance to prevent violations. What you should expect in this role •    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI Remote Work EnvirovementShift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)    <h4>Experience Level</h4>Mid Level

Human Resources Manager

Manager Distribution     <h4>JOB DESCRIPTION:</h4>Role Summary:The position is responsible for managing and executing end to end import and export operations for Abbott Nutrition Division in compliance with Indian and international regulatory requirements. This is an individual contributor role that requires strong operational control, stakeholder coordination, and documentation accuracy for smooth import clearance and export shipments to South Asian markets (Sri Lanka, Bangladesh, Nepal, Bhutan, and Maldives).The incumbent will also handle Permit application and tracking, customs clearance coordination, and samples dispatches from Bhiwandi warehouse, including courier movement of POSM (Point of Sale Materials) exceeding 3,200 shipments monthly.Key Responsibilities:<ul><li>Manage end-to-end export operations for shipments to Sri Lanka, Bangladesh, Nepal, Bhutan, and Maldives.</li><li>Coordinate with CHA, shipping lines, transporters, and freight forwarders for smooth shipment clearance.</li><li>Prepare and validate all EXIM documentation – Commercial Invoice, Packing List, Certificate of Origin, FSSAI NOC, AQ NOC, test reports, and any country-specific requirement.</li><li>Track each EXIM shipment till delivery and ensure on-time dispatch, clearance, and documentation submission.</li><li>Liaise with finance for Letter of Credit (LC) documentation and ensure compliance as per shipping condition.</li><li>Handle sample Imports as per company and regulatory protocols.</li><li>Manage the end-to-end import clearance of Nutrition SKUs.</li><li>Coordinate with CHA, transporters, customs, FSSAI, and AQ officers for clearance and sampling at ports (Mumbai, Nhava Sheva, or Air Cargo).</li><li>Ensure timely filing of Bill of Entry, Customs duty payment, inspection coordination, and product release post NOC.</li><li>Track and maintain the SIP (Sanitary Import Permit) application, renewal, and utilization process with complete documentation.</li><li>Follow up with FSSAI and AQ authorities for clearance, ensure zero demurrage and smooth port operations.</li><li>Manage Bhiwandi warehouse dispatches of POSM and samples materials through courier partners.</li><li>Oversee more than 3,200 courier shipments per month, ensuring accurate packing, labeling, documentation, and on-time delivery.</li><li>Track shipments and manage escalations with courier vendors.</li><li>Maintain dispatch MIS and share monthly reports with Customer Service and Marketing teams.</li><li>Process bills from CHA, transporters, freight forwarders, and courier vendors ensuring correctness, approvals, and timely submission to Finance.</li><li>Create provisions and accruals in line with the company’s month end closing timelines.</li><li>Ensure compliance with Abbott internal controls, including audit readiness and proper documentation for each import/export transaction.</li><li>Coordinate with Finance, Tax, and Commercial teams for GST validation, vendor reconciliation.</li><li>Maintain complete records of export/import documentation, SIP applications, and clearance documents in line with Abbott policy and government requirements.</li><li>Prepare and circulate daily/weekly/monthly shipment trackers for imports, exports, and courier dispatches.</li><li>Manage and monitor data in SAP and other internal systems for shipment status, GRN, and billing.</li><li>Ensure all documents are archived for audit and statutory purposes.</li><li>Strong understanding of Indian Customs, FSSAI, AQ, DGFT, and EXIM procedures.</li><li>Knowledge of SIP application and clearance process for food and nutritional products.</li><li>Expertise in export documentation and compliance for SAARC markets.</li><li>High level of accuracy and accountability in bill processing and provision management.</li><li>Strong coordination and communication skills for cross-functional and external stakeholder management.</li><li>Proficient in SAP, MS Excel, and shipment tracking tools.</li><li>Ability to manage multiple shipments, priorities, and deadlines independently.</li></ul>Qualification &amp; Experience:<ul><li>Graduate / Postgraduate in International Business, Commerce, or Supply Chain Management.</li><li>7–12 years of experience in Import &amp; Export operations, preferably in FMCG / Nutrition / Food industry.</li><li>Prior experience in handling FSSAI and AQ clearance, SIP applications, and SAARC country exports is mandatory.</li></ul>     The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.     <h4>JOB FAMILY:</h4>Supply Chain     <h4>DIVISION:</h4>ANI International Nutrition        <h4>LOCATION:</h4>India &gt; Mumbai : BKC Building     <h4>ADDITIONAL LOCATIONS:</h4>     <h4>WORK SHIFT:</h4>Standard     <h4>TRAVEL:</h4>Yes, 25 % of the Time     <h4>MEDICAL SURVEILLANCE:</h4>Not Applicable     <h4>SIGNIFICANT WORK ACTIVITIES:</h4>Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)               <h4>Experience Level</h4>Senior Level

Abbott India Ltd

Logistics Manager

Executive - Operations
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights &amp; technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.*** DISCLAIMER***With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”.  Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.Startek is not responsible for any fraudulent representing the company.  <h4>Experience Level</h4>Executive Level

Startek

Operations Executive

Assistant Manager-Procurement Transformation-PuneJob details

 •Individual Contributor/Supervisory


 •Geographies  to be supported  EMEA &amp; APAC


 •Work timings  9 AM - 6 PM IST (Please note - work timings may differ based on the project/geo requirements)


  

Roles &amp; responsibilities

 •Source-to-Pay Implementation Expertise: Possess prior experience in delivering comprehensive end-to-end implementation projects for the Source-to-Pay workstream. Deep knowledge of S2P functional processes.


 •Procurement Transformation Delivery: Execute procurement transformation and digitalization projects across diverse sectors and geographies, utilizing platforms such as Coupa, Ariba, Ivalua, Zycus, GEP, and Jaggaer. Lead engagements/workstreams end-to-end.


 •Develop and Drive Opportunities: Lead or support initiatives to identify and advance opportunities by building and leveraging external networks and professional relationships.


 •Engagement Roles: Independently manage the project and undertake key roles, including but not limited to Functional Design Lead, Testing Lead, Project Manager,  Change Management Support across various projects.


 •Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.


 •Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.


 •Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

 Mandatory  technical skills•Prior experience in implementing S2P solutions in various cloud tools and/or ERP systems.•Strong understanding of procurement processes and spend management principles.•Hands-on experience in:•Leading functional design workshops (including requirement gathering and fit-gap analysis)•Creating documents at various stages of the project like creating to-be process flows, business process documents, configuration workbook, testing strategy, identify and finalize test scenarios and test scripts, training documents etc.Key behavioural attributes/requirements•Excellent interpersonal and presentation skills•Strong client management skills and experience in working with global cross-functional teams•Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment•Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings•Take complete ownership of project roles &amp; responsibilities, and drive internal practice development initiatives This role is for you if you have  the belowEducational qualifications•Post-Graduate/MBA/PGDM preferred•B.E/B.Tech equivalent from reputed institute•Any certifications on related technology/platform will be preferred #KGS #LI-HS1 <h4>Experience Level</h4>Mid Level

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