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Senior Manager - Work Force Management - (WFM)Senior Manager - Work Force Management - (WFM)-HIG024588Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.We are inviting applications for the role of Senior Manager, Work Force Management (WFM) Contact Center The Call Center Workforce Manager will manage the operational activities of the call center which includes the forecasting, scheduling, and ensuring staffing levels are sufficient to meet service and productivity goals. The Contact Center Workforce Manager leads a centralized workforce management staff responsible for support of Contact Center operational functions that include forecasting, scheduling, and management of intra-day performance and service for a multi-site, multi-skilled 24 x 7 Contact Center operations. The workforce consists of agent groups responsible for handling front and back-office operations, including inbound and outbound communications via phone, chat, and back office.  Implements best practices in workforce management to ensure consistent procedures and data-driven, timely decisions. Workforce Management activities are performed to maximize efficiency while meeting requirements for the organization’s vision, mission and customer strategies.  Knowledgeable of emerging industry trends Responsibilities •    Leads the Contact Center planning and staffing process. Analyzes hours delivery model and plan for future staffing needs. Ensures contact center and staffing models include accurate, updated information. Captures, stores, and reports on historical statistics (service level, production hours delivery, forecast accuracy, etc.) and provides root-cause analysis and business impact analysis for all performance variances.  •    Reports the workload trends and staffing requirements to management and executive leadership teams on a weekly basis.  •    Communicates necessary adjustments to workforce requirements based on dynamic forecasts; re-forecasts when necessary. •    Lead the client interaction for WFM practices, analysis, RCA, planning, etc. Represent WFM team. •    Accountable for timely delivery of agent schedules developed by Workforce Analysts. Oversees proactive scheduling of discretionary activities such as training, meetings, and overtime. Ensures schedules make effective use of resources while meeting service objectives and scheduling accuracy goals. •    Oversees the team &amp; maintains the Verint Workforce Management (WFM) Platform utilized for scheduling, tracking, monitoring and reporting the daily/monthly hours delivery. •    Works in partnership with recruitment team to coordinate the hiring new employees – opening indents based on future needs and co-ordinate with recruitment team to ensure timely delivery of new hires •    Review, maintain and publish account billing, accruals and invoicing, including coordinating with customers to ensure invoice are released within time and accurately •    Will also be responsible to lead a team of Reporting Analyst and Reporting Manager. Should be proficient in call center reporting and provide mentorship and guidance to the team to ensure timely reporting of call center reports and dashboardQualifications we seek in you! Minimum qualifications •    Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM Supervisory/Management experience •    Understanding of Call Center technology to include WFM solutions, IVR’s, ACD’s, ACD reporting, and contact routing strategies. Erlang modeling. •    Self-motivated and must excel in a minimally managed, high profile position. Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines and work well under pressure. •    Advanced mathematical skills, knowledge of and ability to calculate statistics.  Strong analytical and problem solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions.  Strong attention to detail •    Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels. •    Skill in establishing and maintaining effective working relationships. •    Ability to lead, coach, and develop staff. Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority •    Ability to manage multiple programs/projects simultaneously.  Experience handling multiple tasks simultaneously in a fast-paced environment as an individual contributor or team member •    Proficient in MS Word, MS Excel, MS PowerPointPreferred qualifications  •    Extensive experience in using workforce management software solutions, preferably Verint. •    Extensive experience with forecasting, capacity planning and statistical analysis. Why join Genpact?  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   • Make an impact – Drive change for global enterprises and solve business challenges that matter  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.    <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Senior Manager<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Gurugram<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Oct 15, 2025, 12:13:49 PM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Senior Level

Genpact

Senior Supervisor

Project & Change Lead, AVP<h4>Job Description:</h4>Job Title: Project &amp; Change Lead, AVPLocation: Bangalore, IndiaRole Description <ul><li>Successful candidate will be joining the ORDS team as part of the Reference Data Accelerator (RDA) project as it moves into the BAU stage.  This a key regulatory requirement in providing a single obligor view of authorised data to ensure adherence to BSBS239 compliance and is a Mgmt Board objective</li><li>Primary responsibility will be to provide cRDS data oversight into the RDA model. </li><li>Operational Reference Data Services (ORDS) function comprises of Client Data, Tax &amp; Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm.</li><li>The ORDS function is focused on driving compliance within operations. The primary focus of this Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations.</li></ul>About the Organization <ul><li>Deutsche Bank’s Operations group provides support for all of DB’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow,  and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.</li><li>Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.</li><li>We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be compliant at all times. </li></ul>About Operations Reference Data Services (ORDS)<ul><li>Operational Reference Data Services (ORDS) function comprises of Client Data, Tax &amp; Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm.</li><li>The ORDS function is focused on driving compliance within operations. The primary focus of this is Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under child care assistance benefit (gender neutral)</li><li>Flexible working arrangements</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilitiesORDS CRDS RDA Objectives<ul><li>Legal Entity Creation, Modification, and Clearing Data Quality Exceptions through independent external research, where possible.</li><li>Remediate all known data issues and gaps to ensure all data is ready for use by various processes built around dbCAR</li><li>Reduce time to market and increase accuracy for tax and regulatory compliance programs</li><li>Identify  root cause and work towards prioritising strategic improvements to mitigate issues overall</li><li>Hand-holding the Legal Entity Master process end to end to ensure data quality satisfies consumer expectations and cRDS Standards and Policies</li><li>Analysing the root cause of any DQ issues and work with the relevant team to resolve the DQ issues.</li><li>Responsible for ensuring agreed standards and procedures are duly followed with an eye for delivering against the set timelines.</li><li>Understanding client hierarchy and relationship structures and identification of gaps for proactive remediation on systematic basis</li><li>Identification, review and remediation of duplicate relationship structures in order to improve reporting accuracy</li><li>Work closely with SME’s within the larger Client Data Services across locations to obtain required skillsets to have the right level of support required for the end to end Data Remediation</li><li>Create and agree required KOPs and KPIs around key processes.</li><li>Manage delivery against agreed timelines and milestones with key Stakeholders / Business</li><li>Set the stage for measurement of KPI’s and KRI’s and other metrics</li><li>Record, Track and Report on Risks and Issues</li></ul>Responsibilities and Tasks <ul><li>Evaluating availability of required information and is line with stakeholders requirements</li><li>Maintain and document data changes</li><li>Ensuring RDA Business rules are adhered to, refining where required and analysing data inconsistencies</li><li>Remediating and prioritising cRDS data challenges</li></ul>Your skills and experienceExperience/skills <ul><li>2+ years of experience in investment banking, especially in Client Onboarding / KYC / Client Reference Data function.</li><li>A proven, high level of analytical and problem solving experience<ul><li>Ability to break down complex situations into easy to understand components</li><li>Work with DQ tools and SQL </li><li>Experience in Data Management and Data Analytics</li></ul></li><li>Strong and well-developed relationship / stakeholder skills  </li><li>Demonstration of excellent communication skills</li><li>High motivation and pro-active approach to situations</li><li>Open minded, able to share information, knowledge and expertise with peers &amp; team members</li><li>High emphasis on teamwork and leading situations</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.htm" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank

Operations Manager

Manager - Operations
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Quess Corp Limited

CP Analyst - Materials Data, India Job Family Group:Contracting and Procurement Worker Type:Regular (FTC) (Fixed Term) Posting Start Date:October 15, 2025 Business unit:Projects and Technology Experience Level: Early Careers Job Description: What's the roleThe Supply Chain Data Analyst is responsible and accountable for the end-to-end (E2E) operational material master data maintenance in SAP, data quality, and support continuous improvement initiatives to deliver value through Process, Data &amp; System for Integrated Gas, Upstream, Downstream business and Projects.  This position will interface with multiple stakeholders across CP Operations, Supply Chain (SC) or CP-in-Business and across the e2e natural partners outside Process, Data &amp; System e.g., IT, Accounts Payable etc. Likewise, he/she must ensure the Data operating model delivers business value in the new macro context.  This requires interfacing with various data stakeholders within and outside Shell Supply Chain Data team to develop and operate accurate and reliable SC that enables businesses to improve their financial performance, safeguard license to operate, and achieve data goals (e.g., availability, reliability, cost, etc.). Data must be reliable, trusted, and enable digitalization to allow Shell to maximize bottom line impact from operational spend and liberate time for asset-based business and SC colleagues.What you'll be doing<ul><li>Create material master records (MMR) for various material and equipment types</li><li>Create and maintain Bills of Materials for various material and equipment types</li><li>Ensure business requirements are correctly prioritized and are met on time.</li><li>Ensure completeness/correctness of data thru integrate business partners like suppliers/vendors and asset engineers, Technical Asset Support (TAS), inventory analysts, CP Operations, CP in business and other business functions.</li><li>Implement data quality- related projects and improvement initiatives to deliver value that impacts the business bottom line.</li><li>Drive early involvement in MMR development, where feasible, this is preferably done through annual plans agreed on with Technical Authorities, Category Managers, and other stakeholders</li><li>Ensure Data Quality (Right First time, Data is Trusted) is in place</li><li>Ensure operationalization of data designs that can eliminate waste, transform towards right-first time and strong data quality (DQ)</li><li>Ensure disciplined daily execution of operational data processes across E2E SC to enable improvement and optimization, thus contributing to Shell targets for improved cost and delivery.</li><li>Ensure that controls are consistently maintained, and risks are mitigated</li><li>Identify areas for improvement, including root cause analysis, exceptions identification, and ideas for improvement and play active participation in improvement projects</li><li>Demonstrate process expertise and business acumen with ability to play the role as the Shell Supply Chain Data expert for various business units</li></ul>What you bring<ul><li>Preferably with 1-3 years of experience managing Master Data within ERP systems (SAP preferred), ideally gained in the oil and gas industry.</li><li>Knowledge of navigating and working with ERP programs like SAP</li><li>Technical engineering/maintenance execution background and experience are preferred</li><li>Knowledge/familiarity with Material Master Data and MMRs </li><li>Awareness/background in process automation and digitalization is a plus</li><li>Strong data knowledge, curiosity, and capacity to understand data/data processes within the SC and business contexts</li><li>A self-starter, with the ability to identify innovation/improvement opportunities and to implement projects</li><li>Strong analytical, interpersonal, and communication skills </li><li>Ability to interact with and influence others to deliver business results</li><li>Ability to prioritize and ensure delivery of priorities, work without close supervision, and work through others to deliver results</li><li>Ability to deal effectively with complexity and detail, and to collaborate and work well in a team</li><li>Ability to manage diverse cultural/ethnic sensitivities</li><li>Results-driven and achievement orientated, moving with agility and speed in a fast-paced macro business environment</li><li>Ability to demonstrate curiosity/learner mindset, business-backwards mindset, customer/user centricity consistently is an advantage</li></ul>What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.<ul><li>Progress as a person as we work on the energy transition together.</li><li>Continuously grow the transferable skills you need to get ahead.</li><li>Work at the forefront of technology, trends and practices.</li><li>Collaborate with experienced colleagues with unique expertise.</li><li>Achieve your balance in a values-led culture that encourages you to be the best version of yourself.</li><li>Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation and life experiences to apply.</li><li>Grow as you progress through diverse career opportunities in national and international teams.</li><li>Gain access to a wide range of training and development programs.</li></ul>Shell in India  Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&amp;D, digitalization, and business operations.Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Sprng Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Sprng is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar- DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.<h4>Experience Level</h4>Mid Level

Shell India Markets Pvt Ltd

Supply Chain Manager

Operations Team Member-SUPPORT SERVICES-Operations Solution GroupThe Operations Team Member will be responsible for supporting the Operations Solution Group. This role will involve working in the Support Services department to ensure smooth operations and efficient service delivery. The candidate will be based in Bangalore and will be an integral part of the team.

Kotak Mahindra Bank

Operations Associate

Field Officer<body>Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.</body>

Field Officer

Operations Manager - South DelhiAbout Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: <a href="https://www.rentokil-pestcontrolindia.com/" rel="nofollow noreferrer noopener">https://www.rentokil-pestcontrolindia.com</a>About the Role:<ul><li>The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.       </li></ul>Job Responsibilities: Core Operations<ul><ul> <li>Ensure only qualified (trained &amp; certified) and competent manpower (Technicians, OE, planner) are assigned jobs &amp; deployed at site.</li> <li>Coach &amp; train OEs &amp; AOM in order to improve their Technical &amp; operational capability.</li> <li>Ensure service SOP compliance and quality of service delivery by effective supervision of Team - on the job as per company SOPs</li> <li>Ensure compliance with the contractual obligations of NKA clients are Conduct Pest Audit of NKA and close customer audit non-conformities</li> <li>Ensure the Operations Team completes Pest audit as per iCABs/contract agreement using rAuditor, and closes customer audit non-conformities (external / internal)</li> <li>Conduct daily &amp; weekly review meeting of OEs/AOM and monthly operations meeting with Technicians</li> <li>Approval of conveyance amount for all the AOMs</li> <li>Ensure customer complaints are attended within 24 hours &amp; resolved with reduction in escalation.</li> <li>In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch.   </li> </ul></ul>Advance Operations<ul> <li>Succession planning: Ensure availability of qualified Technician, OEs, SP, AOM as per branch business plan to meet new sales as per sales forecast.</li> <li>Ensure SHE golden rule, PN, SRA and ATEX compliance in the Branch.</li> <li>Monitor and maintain material consumption, Overtime Hrs. as per Branch's AOP target</li> <li>OM to monitor and ensure daily chemical consumptions are updated in NAV by respective team members and before month closing confirm Physical stock and NAV stock are matching.</li> <li>Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.</li> <li>Track, Monitor and ensure input costs at all major sites as per gross margin agreed &amp; implement action plans to bring it within limits in Branch </li> <li>Actively drive Service &amp; Product Leads and ensure Branch's AOP targets are met</li> <li>Surprise visits to KA and NKA to ensure compliance with the contractual agreement and support Technicians and OEs</li> <li>Analyse service complaints, prepare action plan, guide OEs/AOMs to ensure AOP targets are met</li> <li>Inventory: analyse material consumption and optimise consumption- prepare action plan, guide OEs/AOMs to ensure AOP targets are met</li> <li>Ensure strict implementation of Service SOPs, SHE golden rules, SRA, PN and use of Approved Preparations List products.</li> <li>Identify &amp; resolve Service delivery issues in coordination with the Branch Manager</li> <li>Provide technical and operational support to OEs and AOM</li> <li>Ensure termination notifications are attended effectively and promptly.</li> <li>Analyse and take appropriate actions in case of any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service (if it is not needed), covered area mismatch, etc</li> <li>Monitor and drive SOS, service productivity and efficiency</li> <li>Monitor and ensure 100% PMI audits are completed as contract agreement.</li> <li>Monitor Branch's SCP usages and Active devices. Ensure that the usage is always about 95% &amp; active device count is always 100%.</li> <li>Analyses visit extraction notes for all high infestation related service visits on daily basis &amp; take action</li> <li>Ensure that the services of NKA are delivered through the certified technicians &amp; with SCP only. This is MANDATORY</li> <li>Ensure Branch CVC scores as per target and increase in promoters numbers based on resolution of grievances of detractors/passive</li> <li>Visit customers (along with OEs, AOM) and help resolve issues highlighted by customers/OE/AOM.</li> <li>Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process</li> <li>Coach and motivate Technician by route riding through OE/OM for quality service Lead generation. Also guide how to conduct techno commercial audit by analysing the suitable need at the customer's site.</li> </ul>Key Result Areas:<ul> <li>ToS improvement- 60-75% (as per branch AoP target)</li> <li>Manpower Management: 100% availability of qualified Technician, planner, OEs and AOM as per business plan</li> <li>Delivered MTD SOS &gt;95% and Technicians productivity - R/FTE, Visit/FTE as per branch AOP targets</li> <li>Complaint management: Ensure reduction in Call Outs and increase CVC score as per AOP targets</li> <li>Manage material consumption with improved Branch monitoring and Optimise the material consumption by implementing innovation as per branch AOP targets.</li> <li>100% TPA and Development plan based Technicians grading</li> <li>Ensure 100% usage of SCP devices &amp; all devices are active throughout the year in respective branch</li> </ul><ul> <li>Deliver budgeted Service Leads and encourage &amp; motivate technicians to submit the Service Leads as per AOP target</li> <li>Retain &amp; grow existing customers to improve Customer Retention as per AOP target</li> <li>100% PMI target as per iCABs are achieved of the branch as per contract agreements</li> <li>myR Usage for customer reviews, trend analysis &amp; going paperless</li> <li>Self learning and development- Above 90% score in online assessment.</li> <li>Deliver agreed SHE Plan- LTAR Target | WDLR Target</li> </ul>RequirementsEducational Qualification / Other Requirement:<ul> <li>Minimum B. Sc. (Chemistry / Zoology / Agriculture)	</li> <li>3-4 yrs of experience in operations of pest management or service industry is desirable	</li> <li>Proficient in use of computer applications &amp; systems with Excel, Word, PowerPoint (or its equivalent)	</li> </ul>Competencies (Skills essential to the role):<ul> <li>Acting Commercially - Commercially viable decision making, retaining customers, Cost efficiency	</li> <li>Delivering Results - Achieving Revenue Targets, Adherence to timelines	</li> <li>Managing Self - Organized, Composed and emphasizes on continuous self development	</li> <li>Working with Others - Open, approachable and supportive to team members and colleagues	</li> <li>Displaying Leadership - Develop team, training, coaching and mentoring	</li> <li>Functional - Technically sound, Good understanding of Business Processes &amp; Systems (SHE, Food Safety, iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc)</li> </ul>Role Type / Key working relationships:<ul> <li>People Manager	</li> <li>External team- Customers and Customer representative	</li> <li>Internal team- ABM/BM, Operations &amp; Sales Colleagues, Planners	</li> </ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul> <li>Safety</li> <li>Integrity and Innovation</li> <li>Attractive Incentives</li> <li>Learning &amp; Development</li> <li>Open &amp; Transparent</li> <li>Performance Orientation</li> </ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Analyst - Global Order Management - CloudEnsures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded. Career Level - IC0Global Order ManagementGlobal Order Management Team is responsible for validating and processing executed contracts in accordance with the established procedures, policies and standards. . This involves liaising with various cross-functional stakeholders including Sales, Partners, Business Finance, Business Practices, upstream and downstream processes to ensure timely and accurate order processing and revenue recognition.This team manages online and offline submissions for License, Hardware, Cloud, Support Renewal and EducationJob Role· Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu· Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution· Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues· Adherence to compliance guidelines including SOX, internal &amp; external compliance audits· Constantly strives to enhance technical and process knowledge; participate in assessment programs – updates, LLC, etc.· Meet the defined KPIs – Input Quality, Output Quality, Efficiency &amp; Turn Around Time· Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)Key Skills· Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally· Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions· Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.· Ability to consistently meet deadlines and achieve goals· Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Key Competency· Change Agility· Mastering Complexity· Communicating for Impact· Performance drive and ExecutionBasic Requirements· Graduate/Post Graduate· Flexible with shiftsQualifications displayed in the job posting Works on assignments that are routine in nature where limited judgment is utilized. Normally receives detailed instructions on all work. Work involves minimal problem resolution following detailed instructions. Basic reading, writing, arithmetic skills. Familiarity with spreadsheet applications, 0 - 1 years of experience.Career Level - IC0As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <a href="mailto:accommodation-request_mb@oracle.com" rel="nofollow" target="_blank">accommodation-request_mb@oracle.com</a> or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. <h4>Experience Level</h4>Mid Level

Oracle India Private Limited

Business Operations Analyst

Professional 2, Workforce ManagementSummary :  A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage. Your role in our mission•    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI What we're looking for  •    Forecasting and Staffing: •    Analyze historical data to predict future call volume and staffing requirements for locked forecasts. •    Develop staffing plans based on forecasted demand and business goals. •    Adjust staffing levels based on real-time fluctuations in demand. •    Scheduling and Allocation: •    Create employee schedules that align with forecasted demand and labor constraints. •    Optimize shift patterns to maximize efficiency and minimize costs. •    Manage employee time off requests and ensure adequate coverage during peak periods. •    Performance Monitoring and Coaching: •    Monitor real-time adherence to schedules and performance metrics. •    Identify areas for improvement and provide coaching to employees. •    Conduct performance reviews and provide feedback. •    Data Analysis and Reporting: •    Analyze workforce data to identify trends and opportunities for optimization. •    Generate reports on key performance indicators (KPIs) related to workforce management. •    Present data insights to management to inform decision-making. •    Compliance Management: •    Ensure compliance with labor laws and company policies regarding scheduling and overtime. •    Monitor employee time and attendance to prevent violations. What you should expect in this role •    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI Remote Work EnvirovementShift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)    <h4>Experience Level</h4>Mid Level

Gainwell Technologies

Human Resources Manager

Workforce Analyst IAre you interested in project management and acting as a project lead? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members.As a Workforce Analyst on our Change the Bank team within Workforce Planning, you will have the opportunity to lead processes and projects. Your role will be crucial in aligning business resources to meet key performance standards, all while ensuring we deliver the highest level of service to our customers. We value your contribution and look forward to your strategic input in our team.Job Responsibilities: <ul><li>Manage projects and may be required to act as a project lead</li><li>Provide strategic direction and support of Workforce Planning disciplines including scheduling, forecasting, and real-time adherence</li><li>Participate in projects and provide subject matter expertise</li><li>Support process improvements and best practice identification through increased level of experience</li><li>Use of tools like Alteryx, Tableau and Python</li><li> Understanding of Statistical concepts – Probability, Hypothesis Testing</li><li>Perform root cause and trending analysis of historical performance, to identify areas of opportunity and make strategic recommendations</li><li> Analyze trends, Seasonality and Lead efforts to execute changes to optimize service levels and staffing</li></ul> Required Qualifications, Capabilities, and Skills:<ul><li> Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices</li><li> Ability to demonstrate leadership capabilities &amp; Excellent follow-up skills</li><li> Experience in Alteryx, Tableau or Basic Developer skills</li><li> Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task</li><li>Must be flexible with work schedule to accommodate business needs</li><li>Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group</li><li> Strong skills in MS Excel, Access, PowerPoint, and SQL</li><li>Ability to work in a consistently fast-paced, high-volume, high-stress environment with the ability to work independently and in a group</li></ul>Preferred Qualifications, Capabilities, and Skills:<ul><li>3+ years’ experience working in large call center, multi-site, or similar environments</li><li>3+ years’ experience processing, forecasting, staffing, scheduling, and/or project management </li><li>Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB’s required</li><li>WFM experience or knowledge </li><li>Working knowledge of telephony/call routing and workforce platforms</li><li>Knowledge of basic Statistical concepts, Data Science, and Analytical experience with certifications</li></ul>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" rel="nofollow" target="_blank">FAQs</a> for more information about requesting an accommodation.<h4>Experience Level</h4>Mid Level

JP Morgan Services India Pvt Ltd

Human Resources Specialist

Process Associate – Master Data ManagementProcess Associate – Master Data Management-ANA019299Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  Inviting applications for the role of Process Associate – Master Data Management  In this role, we are looking for a qualified professional who can provide guidance to the team with subject matter expertise on Vendor master or Product master domain within SAP MDM process (SAP S/4HANA)Responsibilities •    Create and maintain master data –Maintain product specification &amp; harmonisation, plan and create new item onboarding, •    As a Master Data Specialist, you are responsible for monitoring data quality (e.g., via dedicated data quality tools) •    You identify data quality improvements opportunities and align their implementation with the responsible teams •    You ensure accuracy and adhere to metrics/KPIs / ensure data quality for deliverable is met and all metrics adhered •    You are supporting the knowledge transfer to internal stakeholders, as well as supporting in global projects related to data quality •    Responsible for all master data objects in respective scope of materials, buying organization and pricing. •    Execute day to day Master data management activities •    Ensure master data integrity between modules &amp; systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues •    Propose opportunities for improvement of Master Data Quality Qualifications we seek in you! Minimum Qualifications •    As a Master Data Specialist, you have completed a university degree/studies or equivalent education •    You are well educated in the area of master data analysis with SAP S/4HANA and SAP Master Data Governance •    You possess practical Experience with SAP as well as SQL •    Additionally, you have advanced experience in Excel •    Knowledge of Informatica P360 or Syniti are considered an advantage •    Very good English skills, German language skills are a plus •    A high degree of motivation, excellent analytical and conceptual skills and a results and customer-oriented style of working describe you •    You possess strong communication skills and a good sense of responsibility •    Team player with strong analytical, cooperation and communication skills •    Enjoyment working in a dynamic team •    Very good English language skills Why join Genpact?  •    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  •    Make an impact – Drive change for global enterprises and solve business challenges that matter  •    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Process Associate<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Bangalore<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Oct 17, 2025, 9:36:28 AM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Mid Level

Process Assistant

Team member-Continuous improvement-Kaizen-SUPPORT SERVICES-Customer ExperienceAs a Team member for Continuous Improvement and Kaizen, you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience. Your focus will be on driving efficiency, reducing waste, and ensuring seamless operations across our customer support functions. This role offers an opportunity to be at the forefront of innovation, utilizing Kaizen principles to create a culture of continuous improvement within the organization.<ul><li>The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment</li><li>S/he will have to identify customer pain areas across the Customer journey.</li><li>Prioritize &amp; resolve the customer issues by simplifying process, relook at policies / practices</li><li>Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework</li><li>Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement</li><li>Driving strategic initiatives centered around complaints/contacts, NPS, TAT to derive insights and enhance customer experience</li><li>Identifying and driving automation of manual processes</li></ul><ul><li>Customer orientation - Essential</li><li>Problem solving / Analytical – Essential</li><li>Project management skills – Essential</li><li>Result Orientation – Essential</li><li>Understanding of business - preferable</li><li>Appreciation of technology – preferable</li><li>Good communication skills – written and oral</li></ul><h4>Experience Level</h4>Mid Level

Quality Supervisor

Contract Order HandlerAbout the job<ul><li>At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress.</li><li>As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place every day.</li></ul>Job Responsibilities: Coordinate with relevant departments like Sales (Business Unit), Purchase, Design, Quality Assurance for execution of projects. Support Project Order Manger to execute projects. Handle material and capacity planning, scheduling, monitoring, controlling Contract Orders. Monitor job progress from Conception to Completion, maintaining delivery precision. Secure minimum Inventory: raw material, components, WIP, no shortages. Work on Movex and PROMIS systems to raise Purchase Requisations &amp; Project Management activities. Attend and analyze customer complaints. Manage reports. Conduct Local Assembly Project Order Reviews Cordinate with Global Project Order Manager for reviews and execution. Drive/contribute to continuous improvements What you know:<ul><li>Project Management :- Have a deep understanding of the Project Management Process.</li><li>Communication &amp; Cordination Skills :- BE able to cordinate with cross functional teams.</li><li>Leadership &amp; Influence:-  Lead team of CFT members, analyze problems, identify root causes, and find and work on proposed solutions</li><li>Technical Proficiency:- Become proficient in using Movex and PROMIS systems.</li><li>Continuous Learning:- Ability to learn new processes and systems as per requirement.</li><li>Attension to detail:- Capture details during project execution and track action points with concern person till closure.</li></ul><ul><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify issues, evaluate options, and implement effective solutions.</li></ul>Experience:<ul><li>Strong knowledge of the Project management function, basic manufacturing processes, methodologies and tools of around 5 to 8 Years Exeperiance.</li></ul>Education:<ul><li>Any BE/B-tech (Mechanical-Preferred)</li></ul>Physical &amp; Environmental Factors<ul><li>Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear.</li><li>Environmental Factors (hazardous materials, work location, work surfaces, exposure).</li></ul>Why should you apply:<ul><li>We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>Exciting place to build a global network with different nationalities.</li><li>Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.</li></ul>"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”

Alfa Laval India Pvt Ltd

Vendor Operations executive

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font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt; mso-ansi-language:EN-IN; mso-fareast-language:EN-IN;} @page WordSection1 {size:595.45pt 841.7pt; margin:1.0in 1.25in 45.0pt 1.25in; mso-header-margin:.5in; mso-footer-margin:.35in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} /* List Definitions */ @list l0 {mso-list-id:1371608083; mso-list-type:hybrid; mso-list-template-ids:-1360258668 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;} @list l0:level1 {mso-level-number-format:bullet; mso-level-text:; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Symbol;} @list l0:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:"Courier New";} @list l0:level3 {mso-level-number-format:bullet; mso-level-text:; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Wingdings;} @list l0:level4 {mso-level-number-format:bullet; mso-level-text:; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Symbol;} @list l0:level5 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:"Courier New";} @list l0:level6 {mso-level-number-format:bullet; mso-level-text:; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Wingdings;} @list l0:level7 {mso-level-number-format:bullet; mso-level-text:; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Symbol;} @list l0:level8 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:"Courier New";} @list l0:level9 {mso-level-number-format:bullet; mso-level-text:; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Wingdings;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --&gt;Asst.MANAGER/ DY MANAGER Job IDTeam Member VMUDepartmentRL Operations – VMULocationKotak Bank- GHS, Bommanahalli (Bangalore) Number of Positions1Reporting RelationshipsAsst. Manager/Deputy ManagerPosition GradeM1/M2      <ul><li>Co-ordinate for getting Invoices, Verification and Processing of Invoices, Ensure all Invoices tracked for processing &amp; Payment release. Publishing of MIS</li><li>Maintenance of proper records, for Invoices Received, Processed and In Progress and tracking.</li><li>Ensure processing of all bills with accuracy and within agreed TAT and Submission to Finance</li></ul><ol><li>Self-Audit of Payments in line of Audit Controls.</li><li>Interaction and resolution of Internal/External query with units.</li><li>Staff will be required to process related activities (as stated above or otherwise) as Document Verifier, Maker of Transaction, Checker of a transaction, Reconciliation, Branch Co-ordination, Quality Check, Audit handling etc </li><li>Prompt and proactive response and support to Units on request raised.</li><li>Daily Control, Functional Check List to be adhered to, and improved periodically.</li><li>Continuously work on improvements &amp; error reduction thru regular analysis. </li><li>Take up any other assignments as conveyed by seniors from time to time. </li><li>Willingness to work late hours /work in staggered working arrangement, in case the same is required.</li><li>Clear Understanding of the tax structure / GST and relate the same for day to day operations</li><li>Supervise, train and guide Junior members for the activities</li><li>Strong team building and operational expertise</li><li>Attention to detail for verification of Payments / Document.</li></ol>    <ul><li>Knowledge of Branch Banking Process, RBI KYC guidelines, Finacle and BCIF, Kraman operations</li><li>Data and document validation skills </li><li>Basic knowledge of KYC and document verification </li><li>Effective communication skills</li><li>Excel Skill and data reconciliation skills</li><li>Maintaining of records / data and keep readily, available at any point in time</li><li>Follow up with units and vendors for timely submission of Invoices</li></ul>      If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to  Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business Group” <h4>Experience Level</h4>Mid Level

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