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Senior Analyst WFMAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.What You’ll do<ul><li>Analyst is accountable to do the tactical work within Workforce management by supporting the various workforce management roles &amp; Tasks. (Scheduling &amp; Real Time).</li><li>Monitor and handle service level agreements as per the SOW of the process.</li><li>Conduct RCA (roots cause analysis) for SLA deviations (Interval/daily/weekly) and share the insights with leadership for review in timely manner.</li><li>Effectively handling and optimize non-productive activities, associates break to ensure no impact on SLA.</li><li>Create and share reports as per the business requirement (hourly, EOD &amp; MTD reports).</li><li>Watching real time queues and making real time skilling changes.</li><li>Assisting operations with good schedules &amp; looking for coverages &amp; meeting all the important metrics.</li><li>Effectively handle the customers. </li></ul>What We’re looking for<ul><li>Required minimum of 3 years call center experience, with minimum 2 years of Workforce management scheduling &amp; Real time management experience.</li><li>Communication Capabilities: Should be able to conduct weekly meetings, focused on Staffing, shrinkage review, important metric results.</li><li>Should be able to present to senior customers within the direct or indirect business functions.</li><li>Should be strong at MS Excel and have intermediate Visual Basic and ODBC skills preferred.</li></ul>     LocationGurgaon, India     The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.<ul><li>Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li>Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li>Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li>We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li>And much more!</li></ul>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.<a href="https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2" rel="noopener noreferrer" target="_blank">Click Here</a> for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the <a href="https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/" rel="noopener noreferrer" target="_blank">Amex GBT Recruitment Privacy Statement</a>.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!<h4>Experience Level</h4>Senior Level

American Express Global Business Travel

Junior Analyst

Senior Service Manager<h4>Job Description</h4>Senior Service Manager – Operations - M6Job DescriptionAs a Senior Service Manager – Operations, you will lead a large, diverse team responsible for delivering high-quality client outputs, managing operational excellence, and driving continuous improvement. You will represent local market conditions in operational processes, engage with regional and global stakeholders, and ensure clean, accurate data for client insights. This role also includes coaching new managers to build leadership capability across the team.Key Responsibilities<ul><li>Lead and manage a large team to ensure timely and high-quality delivery of the production cycle.</li><li>Drive productivity and automation targets, ensuring timely achievement and reporting.</li><li>Resolve technical challenges and ensure the team understands and adopts new tool enhancements.</li><li>Communicate effectively with stakeholders in case of errors, ensuring transparency and accountability.</li><li>Own the Root Cause Analysis (RCA) process and guide the team in delivering thorough issue analysis.</li><li>Maintain clear and consistent communication with onshore and regional stakeholders; manage client queries with precision and professionalism.</li><li>Define, document, and monitor process execution; implement mechanisms to keep documentation current and track exceptions.</li><li>Identify opportunities for automation and process improvement through detailed understanding of execution workflows.</li><li>Ensure high-quality data setup across markets and proactively address client concerns through cross-functional collaboration.</li><li>Drive standardization and process efficiency in method-related processes and applications.</li><li>Collaborate with Statistical Operations, Panel Data, and Market Data teams to enhance data quality and operational effectiveness.</li><li>Provide technical and process expertise for deploying new initiatives; support remote teams in effective project implementation.</li><li>Prepare and maintain accurate KPIs to monitor and improve quality performance (e.g., on-time delivery, data accuracy).</li><li>Operate effectively in a virtual, multicultural environment, liaising with global stakeholders.</li><li>Coach and mentor new managers, fostering leadership development and ensuring alignment with organizational goals.</li></ul>Qualifications<ul><li>Bachelor’s degree in business administration, Operations, Engineering, or related field (Master’s preferred).</li><li>Fluent in English (spoken and written).</li><li>Strong analytical and problem-solving skills with the ability to interpret complex data.</li><li>Ability to train and explain technical concepts to diverse stakeholders.</li><li>Excellent organizational and presentation skills.</li><li>Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).</li><li>Project management skills, including scoping, planning, and stakeholder management.</li><li>Exposure to tools like Power BI and Generative AI is a plus.</li></ul>Experience<ul><li>8–10 years of experience in service delivery, operations, or client management.</li><li>3–5 years in a people management role, preferably leading cross-functional or multi-country teams.</li><li>Proven experience in managing large-scale service operations and driving continuous improvement.</li></ul>Skills &amp; Competencies<ul><li>Leadership &amp; People Management: Ability to lead, coach, and develop high-performing teams.</li><li>Client Relationship Management: Strong stakeholder engagement and conflict resolution skills.</li><li>Operational Excellence: Expertise in process optimization, SLA/KPI management, and root cause analysis.</li><li>Strategic Thinking: Ability to align service delivery with business goals and drive transformation initiatives.</li><li>Analytical &amp; Decision-Making: Data-driven approach to problem-solving and decision-making.</li><li>Communication: Excellent verbal and written communication skills; ability to influence at all levels.</li><li>Digital Fluency: Familiarity with service management tools (e.g., ServiceNow, SAP), reporting platforms, and automation technologies.</li></ul>Behavioural Attributes<ul><li>High accountability and ownership mindset.</li><li>Resilience and adaptability in a dynamic environment.</li><li>Collaborative and inclusive leadership style.</li><li>Commitment to coaching and developing future leader</li></ul><h4>Additional Information</h4>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a><h4>Experience Level</h4>Senior Level

NielsenIQ

Service Manager

Senior Operations Specialist, HostingAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. DescriptionAirbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: As a team of specialists, we’re dedicated to delivering exceptional support to our Hosts every single day. From communicating platform updates and addressing queries to identifying opportunities to add value, we strive to consistently assist and uplift our host community.As an Operations Specialist, a person would play a crucial role in maintaining our high standards of quality, work closely with the rest of the team to identify areas for improvement, implement solutions, and drive results. The Difference you will make<ul><li>Enhance Host Experience: You'll be the first point of contact, helping to improve the quality of interactions by providing timely communication and support for our hosts.</li><li>Foster Innovation: You'll have the opportunity to share ideas for improvement by analyzing trends related to your projects and tasks.</li><li>Improve Operational Efficiency: respond to queries within defined SLA for the program</li></ul>A Typical Day:<ul><li>Assist with host engagement projects across various teams within Homes, Experiences and Services using tools like Nova messages, email, Salesforce, and phone communication.</li><li>Check the documents submitted by hosts, such as licenses and insurance, for specialized activities.</li><li>Review Accessibility filters added by hosts for Homes &amp; Experiences, and communicate any necessary information through email, in-app notifications, push notifications, or calls.</li><li>Participate in additional engagement tasks as needed by the business.</li><li>Collaborate with market managers to address host requests, respond to real-time queries, and handle escalations.</li><li>Maintain a focus on accuracy and efficiency in quality and productivity metrics related to your tasks.</li><li>Work as part of a team, collaborating with colleagues from different regions.</li></ul> Your Expertise:<ul><li>Fluent English speaker with good vocabulary is a must </li><li>Ability to work collaboratively and cross-functionally, across offices and timezones (24/7 with rotational week off, including working on weekends &amp; holidays)</li><li>Strong skills in Excel and Spreadsheet management</li><li>Ability to take quick decisions</li><li>Ability to interpret and apply policy and QA standards</li><li>Ability to quickly absorb training on product and tool functionality</li><li>Ability to consistently meet expectations with regards to productivity for repetitive tasks and similarities in work and propose optimizations</li><li>Strong interest in quality and user experience</li><li>3+ years of relevant work experience</li></ul> Hybrid Work Requirements &amp; Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:
<ul><li>Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise</li><li>Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings</li><li>Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.</li><li>Confidentiality &amp; Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.</li></ul> <h4>Experience Level</h4>Senior Level

Airbnb India Private Limited

Senior Operations Associate

Operations Executive - Gurgaon (RI)About Rentokil Initial HygieneInitial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. For more details: <a href="https://www.initial.com/in/" rel="nofollow noreferrer noopener">https://www.initial.com/in/</a>RequirementsAbout the Role:<ul> <li>The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.</li> <li>The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li> </ul>Job Responsibilities:<ul> <li>Coordinate with clients and maintain strong relationships to ensure service excellence and retention</li> <li>Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution</li> <li>Validate and generate data, plans, and reports using the iCABS system</li> <li>Handle billing, invoice submissions, revisions, and credit note (CN) maintenance</li> <li>Follow up on POs, service contracts, legal agreements, and contract renewals</li> <li>Oversee office administration, statutory compliance, attendance, and petty cash management</li> <li>Manage vehicle maintenance and GPS tracking</li> <li>Supervise the service team and ensure smooth operation of the service centre</li> <li>Maintain inventory records, including battery stock	</li> </ul>Key Result Areas:<ul> <li>Client Relationship Management</li> <li>Service Planning &amp; Execution</li> <li>System &amp; Data Management</li> <li>Billing &amp; Documentation</li> </ul>Competencies (Skills essential to the role):<ul> <li>Client Service Orientation</li> <li>Effective communication skills</li> <li>Time Management</li> </ul>Educational Qualification / Other Requirement:<ul> <li>Any Graduate</li> <li>5 - 10 Years required </li> </ul>Role Type / Key working relationships:<ul> <li>Individual Contributor</li> <li>Internal team</li> <li>External stakeholders	</li> </ul>BenefitsWhat can you expect from Rentokil Initial Hygiene ?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul> <li>Service</li> <li>Relationships</li> <li>Teamwork</li> <li>Responsibility</li> </ul>DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Senior Level

Rentokil Initial Hygiene India Private Limited

Operations Executive

Procurement Experienced ProfessionalLocation:Gurgaon, Haryana, IndiaJob ID: R0093455Date Posted:2025-10-03Company Name:HITACHI ENERGY INDIA LIMITEDProfession (Job Category):Customer Service &amp; Contact Center OperationsJob Schedule: Full timeRemote:NoJob Description:The opportunitySupport global sourcing initiatives, under collaboration with global category manager. Handle activities that require agility to transform category strategies into actions. Work collaboratively with Project team and other internal stakeholders, to ensure optimal business outcomes. Ensure that procurement activities are in accordance with the HVDC Business Strategies and with corporate purchasing policies and procedures. Category Specialists are expected to engage in projects and execute strategies defined during the Tendering phaseHow you’ll make an impact<ul><li>Support strategic sourcing activities, in close alignment with the category manager; drive RFQs, RFPs for BRM and project execution, aiming to meet budget, quality and lead time defined in the strategy.</li><li>Control appropriate time response from suppliers and meet internal demands and schedules. Run benchmark studies, whenever required for specific sourcing initiatives  </li><li>Support the implementation and management of a category strategy, delivering savings and efficiencies to the business.</li><li>Ensure that results of negotiations, quotations and proposals are aligned with strategy / project requirements - meet budget targets. Pursue saving targets.</li><li>Issue proper quotation comparison / equalization map to support purchasing decision. Input information Pro-procure. Update costs for project execution, against budget targets, in BRM protocol.</li><li>Support on the development and maintenance of the category supply base, with focus on total cost, quality, lead time and capacity, to meet supply planning towards project deliveries.</li><li>Care for the relationships with suppliers to ensure HVDC receives best value for money and continuous improvement over the life of contracts in specific categories of spend.</li><li>Upload and maintain valid standard agreements / frame agreements and Contracts in SAP Ariba.</li><li>Monitor expiration dates and inform CMs to engage in contracts updates and amendments.</li><li>Ensure that our suppliers comply with the laws, regulations, standards, certificates and directives that Hitachi Energy requires from their suppliers.</li><li>Support category related actions on qualification and audits process, as well as re-cover of supplier caused claim values, matching claims with reported OPQs related to Supplier Quality.</li><li>Run regular supplier evaluations after deliveries, share supplier scorecards and reports to Category Managers and SCM leaders; initiate improvement projects when required.</li><li>Issues the Purchase Request (RFP), Initiate purchase orders (PO) process to CSS, according to the BRM Protocol. Support, when needed, collecting Order Acknowledgments from suppliers</li><li>Foster collaboration as ONE Hitachi Energy team. Work together with global SCM team of category managers, transactional buyers, logistic planners and supplier quality engineers and to ensure that the goods and material are procured, produced and delivered on budget, on time and with quality to our project sites worldwide.</li><li>Key role interacting with stakeholders in project execution, i.e., Engineering, project management and global SCM organization. Coordinate, collaborate and support the Business in SCM related topics.</li><li>Request, seek, escalate and communicate in a timely manner. Establishes clear and transparent communication internally, externally, and between different divisions, business units and functions and supports the implementation of SCM activities and initiative.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background<ul><li>Candidate should have a degree in Engineering with min 5 years of relevant work experience</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><h4>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question" rel="noopener noreferrer" target="_blank">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h4><h4>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h4><h4>Experience Level</h4>Mid Level

Hitachi India Pvt Ltd

Procurement Manager

Team Leader, OperationsJob Title:Team Leader, OperationsJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.</li><li>Regularly impart effective coaching to team members, ensuring consistent high performance delivery.</li><li>Identify performance related issues, develop an action plan for improvement and implement corrective actions.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training.</li><li>Promote CNX values- “walk the talk” and lead by example.</li></ul>Key skills &amp; knowledge:<ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion!</li><li>Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.</li><li>Ability to mentor, coach and provide direction to team members.</li><li>Willingness to work in a flexible schedule.</li></ul>Educational qualification: Graduation Disclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 6 Ground &amp; First FloorLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Team Leader - Operations

Tender & Quote Specialist<h4>Job Title</h4>Tender &amp; Quote Specialist<h4>Job Description</h4>Job title:As a Tender &amp; Quote Specialist, he/she will be Handling Complete Modality work of IS/Ultrasound / MATC  for central accounts &amp; GEM Portal Your role: <ul><li>Tender Preparation &amp; Submission online &amp; Offline of i.e. EMD, Price Approval in Sofon, Compliance Left Side and other relevant documents as mentioned in Tender.</li></ul><ul><li>Regularly Checking Website for new Tenders and updating in Tender Trackers</li></ul><ul><li>Punching of Purchase/Supply orders after taking all required approvals and Sofon approvals</li></ul><ul><li>Preparation and submission of documents to customer as per required of PO/SO  (i.e. Agreements, PBG, PI,etc)</li><li>New Customer Code / unblock creation for SAP IN90/DX96</li><li>Letter Drafting as per requirement i.e Tender LC Amendments, Amendment, Acceptance, Demurrages etc</li></ul><ul><li>Preparation and follow up with customer / Internally for Shipment Clearances Documents</li></ul><ul><li>Preparation and Submission of documents to customer for Claiming our Payments</li></ul><ul><li>Preparing and monthly updating of Sales Report trackers i.e OIT Tracker</li></ul><ul><li>Preparation of Power point presentations as per requirement</li></ul><ul><li>Data Correction and updating in CR Tool for orders and revenue</li></ul><ul><li>Vendor Code Creation in OSCAR Team CME / Sponsorship's / Buyback's</li></ul><ul><li>Commission Payout process</li></ul><ul><li>Preparation of MAF and other required docs provided to Channel Partner for tenders quoting on our behalf - If any</li></ul>GEM Portal ( SPECIALIZED JOB ) <ul><li>Catalogue upload</li></ul><ul><li>Payment processing</li></ul><ul><li>New Category Creation for Different Modality</li></ul><ul><li>Product updating/Deletion as per specification , updates to existing products (price revisions, stock updates, and specification changes)</li><li>MRP Updating,</li><li>DP Extension for order</li></ul><ul><li>Uploading the PBG on the GEM portal as per the order requirements</li></ul><ul><li>Update invoice, E-way for payment processing on GEM &amp; CRC Generation</li></ul><ul><li>Authorization Code Generation for CP for product, Product approval on GEM</li></ul> How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about <a href="https://www.philips.com/a-w/about.html" rel="noopener noreferrer" target="_blank">our business</a>. • Discover <a href="https://www.philips.com/a-w/about/our-history.html" rel="noopener noreferrer" target="_blank">our rich and exciting history</a>. • Learn more about <a href="https://www.philips.com/a-w/about/environmental-social-governance/our-purpose" rel="noopener noreferrer" target="_blank">our purpose</a>. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion <a href="https://www.careers.philips.com/global/en/diversity-and-inclusion" rel="noopener noreferrer" target="_blank">here</a>..<h4>Experience Level</h4>Mid Level

Philips

Tender Executive

Planner / Scheduler Create rosters, forecast volumes, manage leave planning &amp; schedule compliance. Requirements:<ul><li>Strong Excel &amp; analytical skills</li><li>Flexible for rotational shifts</li><li>Experience must be formally documented </li></ul> <ul><li>Shifts: Rotational (Day/Night) | 5 Days/Week | Rotational Offs</li><li>Immediate Joiners Preferred</li></ul> Share your updated resume now.

Schedulers

Operations Analyst We are seeking a highly motivated and results-oriented Operations Analyst to join our dynamic Demand team. The primary responsibility of this role is to drive the Daily Business Process. Roles &amp; Responsibilities:<ul><li>Monitor day-to-day operations and ensure seamless workflow.</li><li>Coordinate with internal teams and external partners/vendors to resolve operational issues.</li><li>Track, analyse, and report on operational metrics to improve efficiency.</li><li>Ensure a high level of accuracy in all inputs, encompassing data handling, documentation, and reporting.</li><li>Contribute to the continuous improvement of operational procedures and facilitate knowledge-sharing across the team.</li><li>Assist in planning and execution of operational projects.</li></ul> Qualification:<ul><li>0-2 years of experience in operations, project management, and business development.</li><li>Possess strong verbal and written communication skills, enabling comfortable interaction with senior decision-makers and effective presentation of solutions.</li><li>Demonstrate the ability to work independently, prioritise tasks, and meet deadlines within a fast-paced environment.</li></ul> Skills:<ul><li>Proficiency in Google Sheets, Docs, and Presentation.</li><li>Competence in project management.</li><li>Sound knowledge of LMS &amp; CRM tools.</li><li>Strong communication and negotiation abilities.</li><li>Expertise in relationship management.</li><li>Adept at decision-making.</li><li>Capable of multitasking effectively.</li></ul> What We Offer:<ul><li>A competitive salary package.</li><li>Opportunities for professional growth and development.</li><li>A supportive work environment that emphasises teamwork.</li></ul>

Zingbus

Business Operations Analyst

Senior Analyst, Commercial Experience Service DeliveryJob Description :Job Title: Senior Analyst, Commercial Experience Service DeliveryAbout the Function:     Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.About the team: About the role: (TE)Role Responsibilities:Context/ScopeDiageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries.  We are home to over 30,000 dedicated people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery, or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.Global Business Operations (GBO) is the architect and driver of processes and business services that are critical to the day-to-day performance of our business. We provide a wide array of standardized financial and business services to Diageo’s markets and functions from our global network of centres in Gurugram, Bangalore, Budapest, Bogota and Manila.As we continue to evolve to meet the expectations of our customers, we want everyone that receives GBO’s services – customers, suppliers, and employees – to choose Diageo because we are easy to work with. We are also determined to ensure that overall ‘GBO Experience’ of all our clients is a positive one – with timely and accurate solutions as well as effective and positive interaction with our teams.The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Gurugram, Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.We are passionate about making sure these processes are as standardised, smooth, and efficient as possible for our markets and our customers. We feel personally accountable for our debtor’s performance as a business and will make sure we provide our collaborators with the right information, insight, and capability to drive our Debtors as a Percentage of NSV (and Operating Cash Conversion) hard.​​​​​​​We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management &amp; credit risk management.We offer end-to-end services at a global scale in the following areas:​​​​​​​<ul><li>Pricing set up to make sure we’re ready to trade</li><li>Handling credit limit and payment term approval processes</li><li>Order collection from customers and between group companies</li><li>Driving order and invoice issue resolution with 3PLs, Sales and Supply</li><li>Collecting cash from customers and group companies</li><li>Leading, validating, and paying promotional invoices</li></ul>Dimensions of the roleCommercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.The role drives Customer satisfaction through service excellence.Purpose of Role:Drive CASH and TAG results by handling excellent business partnering with Customers as well as with Sales and Commercial Finance Teams.Required Capabilities:<ul><li>Willingness and ability to build great relationships with Customers</li><li>Excellent interpersonal and communication skills, assertiveness</li><li>Ability to take full ownership of cash collection</li><li>Ability to drive Diageo cash results as well as Customer satisfaction</li><li>Willingness to gather excellent knowledge of Customers</li><li>Ability to effectively prioritise own tasks building on knowledge of Customer’ business</li><li>Ability to deliver on promises</li><li>Proactive, solution-focused mind-set and positive “can do” attitude</li><li>Ownership, entrepreneurial attitude – drives issue resolution, escalates where vital</li><li>Self-confidence and ability to work independently without strong line manager support</li><li>Looking for and responding to feedback</li><li>Active team player</li></ul> Accountabilities<ul><li>Schedule and lead regular communications with Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)</li><li>Proactive cash collection</li><li>Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions or give approval to order release based on SoA)</li><li>Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)</li><li>Give input to cash forecasting</li><li>Validate and approve outgoing payment proposal</li><li>Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off</li><li>Perform annual credit limit review</li><li>Take ownership of incoming queries from Customers</li><li>Raise and respond to Internal Query Management ticket on time as appropriate</li><li>Update customer contact details and knowledge book regularly</li><li>Manage strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams</li><li>Actively promote the CARM (Sarbanes Oxley) / Control agenda</li><li>Reporting to support root cause analysis</li></ul>Key performance indicators<ul><li>Collection Past Due %</li><li>Collected to Term %</li><li>Number of disputes and time to resolve</li><li>Customer Deduction Management (unidentified and rejected deductions)</li><li>Customer satisfaction</li></ul>Qualifications and Experience Required:Crucial<ul><li>Excellent interpersonal and communication skills</li><li>Fluent language skills – as required for the specific market</li><li>Solid English language skills – company language</li></ul>Desirable<ul><li>College or university Degree</li><li>Financial knowledge</li><li>Commercial Experience process knowledge and working experience</li><li>Good knowledge of internal and external business partners</li><li>Strong MS Office knowledge</li></ul>Barriers to Success in Role (Optional):<ul><li>Insufficient language capabilities</li><li>Insufficient communication skills (face-to face / phone / written)</li><li>Inability to work as a part of a team</li><li>Lack of drive</li><li>Difficulties in setting priorities</li><li>Difficulties with demonstrating ownership</li></ul>Flexible Working Options:Cover working hours of served marketExperience / skills required: (TE)Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.Rewards &amp; Benefits Statement: (TE)Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.Worker Type :RegularPrimary Location:GurugramAdditional Locations :Job Posting Start Date : 2025-07-29<h4>Experience Level</h4>Senior Level

Diageo India Pvt Ltd

Senior Analyst

Head of Operations We’re looking for a Senior Operations Leader who can build, scale, and lead the entire backend engine of our D2C business — spanning procurement, warehousing, logistics, inventory management, and customer experience.You’ll be responsible for turning complexity into order — designing scalable systems that can handle rapid growth while keeping customers happy and costs in check.<h3> </h3>Key Responsibilities<ul><li>End-to-End Operations Leadership: Oversee procurement, warehousing, logistics, order fulfillment, and customer service.</li><li>Process Design &amp; Scale: Create, document, and optimize SOPs for supply chain, dispatch, and reverse logistics.</li><li>Inventory &amp; Supply Planning: Manage forecasting, stock health, and reorder cycles across multiple SKUs and channels.</li><li>Vendor &amp; Partner Management: Negotiate and manage 3PLs, courier partners, and packaging suppliers for cost and SLA optimization.</li><li>Customer Experience: Drive post-purchase excellence — oversee response time, refunds, and complaint resolution metrics.</li><li>Technology &amp; Automation: Partner with tech/product teams to enhance operations through tools like Shopify, Unicommerce, Gorgias, or ERP integrations.</li><li>Data &amp; Insights: Track KPIs such as fulfillment SLAs, cost per order, NPS, and order accuracy — and continuously improve them.</li><li>Team Building: Lead and mentor an existing ops team (warehousing, logistics, customer support) to create a culture of ownership and performance.</li><li>Compliance &amp; Quality: Ensure all legal, procurement, and logistics compliances are met, maintaining Fitelo’s reputation for reliability.</li></ul> Ideal Candidate<ul><li>8–12 years of experience managing end-to-end operations in D2C, FMCG, or e-commerce environments.</li><li>Has scaled a D2C brand or business unit — built systems from scratch or optimized for 10x growth.</li><li>Strong understanding of fulfillment, inventory management, 3PL, and customer operations.</li><li>Analytical, structured, and data-driven; can use numbers to improve process efficiency.</li><li>Excellent communication and cross-functional collaboration skills.</li><li>Tier-1 education (Engineering or MBA) preferred.</li><li>Hands-on operator with a “roll-up-your-sleeves” startup mindset.</li></ul><h3> </h3>Why Join Fitelo<ul><li>Be part of a high-growth D2C brand redefining health and wellness in India.</li><li>Work directly with leadership and make a measurable impact on growth and customer delight.</li><li>Fast-paced, ownership-driven culture that rewards performance and innovation.</li><li>Opportunity to build scalable systems from 0 → 1 → 10 in a rapidly expanding product business.</li></ul>

Fitelo

Head of Operations

Executive Please find Below the key responsibilities:&nbsp;● Managing loading, unloading, shipment stacking and manpower&nbsp;● Managing inbound and outbound volumes and surges&nbsp;● Dock operations planning&nbsp;● Handling ground team and operations&nbsp;● Help in managing the shift.● Handling DC&nbsp;operations&nbsp;● Driving metrics Points to be noted:&nbsp;● 6 days working.● Working in rotational shifts including night shifts for hubs/warehouses.● Weekly off CTC for Executive will be 2.50LPAQualification-Any Graduate/Diploma&nbsp;

Delhivery

Warehouse Executive

Delivery Operations Senior AnalystSkill required: Marketing Operations - Campaign Management Designation: Delivery Operations Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services &amp; Customer Engagement and Media Growth Services.
Role requires Digital Marketing Ads &amp; Promotion creation/design
The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for? •	HTML Email Development: Proficiency in HTML/CSS for email, email client compatibility testing, accessibility best practices.
•	Graphic Design Adaptation &amp; Asset Creation: Graphic design, proficiency in design tools (Figma, Photoshop, etc.), understanding of brand guidelines, image optimization for web and email.

any Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Operations Specialist

S&C GN - SC&O - BPM - IA – ConsultantManagement Consultant – Process Reinvention Accenture Strategy and ConsultingFind endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries. Business Unit: Strategy &amp; Consulting, Global Network I Areas of Work: Process Reinvention Hub | Level: Associate / Senior Analyst / Specialist | Location: Gurugram, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 4+ years Explore an Exciting Career at Accenture Do you want to lead next-generation process reinvention. Are you enthusiastic about transforming how global enterprises operate by blending human ingenuity with digital intelligence? Does working in a collaborative, innovative-driven environment that values purpose and performance inspire you? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.  As part of our Process Reinvention Hub within Global Network under Strategy &amp; Consulting, you will help organizations reimagine and transform their value chains for tomorrow by leveraging Lean Six Sigma, Intelligent Automation, Agentic AI, Process Mining and Business Process Design.Together, let us innovate, build competitive advantages, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make enterprise-wide value chains work better, faster, and be more resilient, with the following initiatives: <ul><li>Be the process architect to lead process discovery, whiteboarding sessions, leveraging AI copilots, process simulators, and agentic orchestration frameworks to design adaptive, self-optimizing workflows. with senior business stakeholders. </li><li>Deliver process discovery or improvement projects through hybrid process mining, AI agents, and GenAI-based insight generation.</li><li>Work on market leading process mining and AI-based orchestration platforms (Celonis, Signavio, Power Automate Process Mining, ServiceNow, Appian, etc.). </li><li>Design and deploy autonomous process agents that interact with enterprise systems (SAP, ServiceNow, Coupa, etc.) to drive continuous improvement.</li><li>Develop business requirements and AI-prompt engineering logic for contextual decisioning layers, for the implementation of technology solutions for the client. </li><li>Demonstrate in-depth knowledge of industry trends, SAP transformation journey, new technologies, and tools. </li><li>Contribute to creation of agentic accelerators, AI-powered assets, and reusable process blueprints.</li><li>Aid in assets, accelerator, use case creation and enhancement. </li><li>Function as a bridge between business, data science, and engineering teams to co-develop AI-powered process solutions.</li><li>Contribute to business development initiatives and display ability to solve complex business problems. </li><li>Implement governance frameworks for AI/GenAI workflows ensuring transparency, accountability, and ethical compliance.</li><li>Partner with change management teams to drive stakeholder alignment, training, and sustained adoption of new processes.</li></ul>Bring your best skills forward to excel in the role: <ul><li>Strong analytical skills to reach clear-cut, methodical solutions. </li><li>Experience working with low-code/no-code or agentic orchestration platforms.</li><li>Ability to solve complex business problems and deliver clients delight. </li><li>Excellent communication, interpersonal and presentation skills  </li><li>Storytelling with data and communicating AI/automation impact to non-technical stakeholders.</li><li>Cross-cultural competence with an ability to thrive in a dynamic environment. </li><li>Ability to lead cross-functional pods integrating data scientists, process analysts, and automation engineers.</li><li>Strong team-management skills </li></ul>

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