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Founder’s Office – Data & Ops Manager If you love systems and dashboards and make chaos look like choreography, this one’s for you.- You’ll be our go-to for everything from inventory to logistics to analytics.- You’ll work directly with us to build the operational backbone of Manetain.- You’ll help build the systems that keep us moving and spot the cracks before they become problems.- You’ll also get full ownership, direct mentorship, and be trusted with real decisions. Send an email&nbsp;with Subject: [Role Name], [Your Name]Attach: Your CV (PDF only, seriously)

Manetain

Business Intelligence Support Specialist

Tender & Quote Specialist<h4>Job Title</h4>Tender &amp; Quote Specialist<h4>Job Description</h4>Job title:As a Tender &amp; Quote Specialist, he/she will be Handling Complete Modality work of IS/Ultrasound / MATC  for central accounts &amp; GEM Portal Your role: <ul><li>Tender Preparation &amp; Submission online &amp; Offline of i.e. EMD, Price Approval in Sofon, Compliance Left Side and other relevant documents as mentioned in Tender.</li></ul><ul><li>Regularly Checking Website for new Tenders and updating in Tender Trackers</li></ul><ul><li>Punching of Purchase/Supply orders after taking all required approvals and Sofon approvals</li></ul><ul><li>Preparation and submission of documents to customer as per required of PO/SO  (i.e. Agreements, PBG, PI,etc)</li><li>New Customer Code / unblock creation for SAP IN90/DX96</li><li>Letter Drafting as per requirement i.e Tender LC Amendments, Amendment, Acceptance, Demurrages etc</li></ul><ul><li>Preparation and follow up with customer / Internally for Shipment Clearances Documents</li></ul><ul><li>Preparation and Submission of documents to customer for Claiming our Payments</li></ul><ul><li>Preparing and monthly updating of Sales Report trackers i.e OIT Tracker</li></ul><ul><li>Preparation of Power point presentations as per requirement</li></ul><ul><li>Data Correction and updating in CR Tool for orders and revenue</li></ul><ul><li>Vendor Code Creation in OSCAR Team CME / Sponsorship's / Buyback's</li></ul><ul><li>Commission Payout process</li></ul><ul><li>Preparation of MAF and other required docs provided to Channel Partner for tenders quoting on our behalf - If any</li></ul>GEM Portal ( SPECIALIZED JOB ) <ul><li>Catalogue upload</li></ul><ul><li>Payment processing</li></ul><ul><li>New Category Creation for Different Modality</li></ul><ul><li>Product updating/Deletion as per specification , updates to existing products (price revisions, stock updates, and specification changes)</li><li>MRP Updating,</li><li>DP Extension for order</li></ul><ul><li>Uploading the PBG on the GEM portal as per the order requirements</li></ul><ul><li>Update invoice, E-way for payment processing on GEM &amp; CRC Generation</li></ul><ul><li>Authorization Code Generation for CP for product, Product approval on GEM</li></ul> How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about <a href="https://www.philips.com/a-w/about.html" rel="noopener noreferrer" target="_blank">our business</a>. • Discover <a href="https://www.philips.com/a-w/about/our-history.html" rel="noopener noreferrer" target="_blank">our rich and exciting history</a>. • Learn more about <a href="https://www.philips.com/a-w/about/environmental-social-governance/our-purpose" rel="noopener noreferrer" target="_blank">our purpose</a>. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion <a href="https://www.careers.philips.com/global/en/diversity-and-inclusion" rel="noopener noreferrer" target="_blank">here</a>..<h4>Experience Level</h4>Mid Level

Philips

Tender Executive

Team Lead - TDO<h4>Company Description</h4>NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit <a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.niq.com%2F&amp;data=05%7C01%7CSowbarnika.S%40nielseniq.com%7C71737b3f86ad4eb7046d08db0dc96597%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638118931050122593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=qCDw1%2FLC%2B75Su5sX5oXJs8EQxUCx6BoRj5zxnP%2BxIow%3D&amp;reserved=0">www.niq.com</a>.NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.<h4>Job Description</h4><ul><li>Understand various TDO processes and execute those processes timely with accuracy </li></ul><ul><li>Verify and update all records and fields maintained in the DB per the frequency outlined in the applicable Service Level document by using web research (open internet) and/or telephone research.</li></ul><ul><li>Maintain the accuracy of the Trade Channel DB of store and account records and facts, including hierarchy information, store/business characteristics, store status and geocoding for all covered trade channels and retailers through different sub processes and quality checks.  </li><li>Use NIQ client Input (RetailSync) files as a source to Create/verify/update the Locations DB.  </li><li>Process electronic store lists and/or Paper store lists to update the Locations DB as store lists are received (specific timing varies based on magnitude of list).  </li><li>Updating Locations DB through research using the following sources such as trade journals, industry web sites, and information gathered from NIQ on-sites, NIQ client inquires and other identified sources.  </li><li>Identify &amp; perform process improvement and database source rationalization in order to meet or exceed current productivity SLAs  </li><li>Perform overflow data inquiry research </li></ul>Client Solutioning <ul><li>Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery. </li></ul><ul><li>Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments. </li></ul><ul><li>Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs </li></ul><ul><li>Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients </li></ul><ul><li>Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams </li></ul><ul><li>Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved </li><li>Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities </li><li>Represent respective operation’s function in discussion with other NOC and in market stakeholders </li></ul>Team Management <ul><li>Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue </li></ul><ul><li>Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team </li></ul><ul><li>Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically </li></ul><h4>Qualifications</h4><ul><li>Good command of English (written and verbal)</li><li>Minimum experience of 8+ years and above in operations </li><li>Excellent communication with voice and accent to interact with US Locations &amp; within team</li><li>Expert in MS-Office especially in MS Excel, MS Word, MS PowerPoint</li><li>Excellent probing Skills to extract the right data in first attempt in least time from the US Locations</li><li>High level of analytical thinking and decision-making skills in multiple conflicting references</li><li>Text filter-based research skills, comparing, cross referencing etc. to get accurate results</li><li>Excellent comprehension skills to determine the Location characteristics from News Articles</li><li>Understanding of the North American retail landscape (prefered)</li><li>Bachelor’s degree (preferably but not necessary )in statistical, mathematical, economics, or technical field)</li><li>Team player with collaborative disposition, flexible and active</li></ul>Ability to work night hours (North American business hours)<h4>Additional Information</h4>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a><h4>Experience Level</h4>Senior Level

NielsenIQ

Team Leader

Workforce Services SpecialistSkill required: Trust &amp; Safety - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years Language - Ability:English(Domestic) - Intermediate About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. 
You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? ••	Experience in excel based Capacity Planning 
•	Broad-based knowledge of forecasting and scheduling.
•	Must have proficiency with various software applications programs including Lotus Notes, Microsoft Office Suite and Microsoft Project.
•	Strategic and analytical thinking skills with the ability to solve problems and make decisions.
•	Ability to conduct in-depth research and present recommendations.
•	Proven ability to manage large scale, collaborative, technical projects to closure.
•	Experience in working in a multi-program environment.
•	Excellent oral and written communication skills and exceptional interpersonal skills.
•	Capable of fostering a clear understanding of project’s role in meeting departmental objectives.
•	Ability to work independently with little or no supervision on complex projects.
•	Capable of conflict resolution and project risk mitigation.
•	Project management experience or Leadership experience of some sort.
•	Ability to conduct in-depth research and present recommendations. Roles and Responsibilities: ••	Discuss with stakeholders the projected forecast and the needed HC to meet SLA targets
•	Take the lead in forecast reviews to ensure capacity requirements are tracking according to plan 
•	Manage vendor/operations capacity over and under process
•	Identify areas for vendor/operations operational and process improvement
•	Develop, plan and manage multiple WFM implementations with broad scope, high impact and variable implementation time frames. 
•	Oversee all WFM related aspects of project implementation issues.
•	Provide WFM workload sizing, team engagement, and collection of various data elements to ensure successful implementation.
•	Oversee service analysis process to ensure timely and effective placement of new/expanding business.
•	Work directly with multiple resource groups, Client Services, Operation, Hiring team, Training team and Clients.
•	Ensure organizational interests are addressed by working closely with other implementation team members to ensure the overall success of the project.
•	Develop and write project management documentation (i.e., implementation plan, WFM sizing analysis, WFM Summary, etc.).
•	Oversee staffing planning support to Sales and Solutions for new/expanding business.

Accenture India Private Limited

Human Resources Specialist

S&C GN - SC&O - BPM - ConsultantManagement Consulting Manager – Process ReinventionAccenture Strategy and ConsultingFind endless opportunities to solve our clients' toughest challenges, as you collaborate with exceptional people, the latest tech, and leading companies across industries. Business Unit: Strategy &amp; Consulting, Global Network I Areas of Work: Process Reinvention Hub | Level: Manager | Location: Delhi, Gurgaon, Mumbai, Pune, Bangalore, Hyderabad, Chennai | Relevant Years of Exp: 7+Explore an Exciting Career at Accenture Do you want to lead next-generation process reinvention. Are you enthusiastic about transforming how global enterprises operate by blending human ingenuity with digital intelligence? Does working in a collaborative, innovative-driven environment that values purpose and performance inspire you? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. As Process Reinvention Manager, your role requires driving enterprise-wide process reinvention by partnering with clients to identify high-impact opportunities for transformation enabled by AI, GenAI, and automation. Shape the reinvention roadmap, influence C-suite priorities, and orchestrate multidisciplinary teams to translate strategy into measurable business outcomes.As part of our Process Reinvention Hub practice within Strategy &amp; Consulting, you will help organizations reimagine and transform their value chains for tomorrow by leveraging AI, Lean Six Sigma and BPM.Together, let us innovate, build competitive advantages, and improve business, and societal outcomes, in an ever-changing, ever-challenging world.<ul><li>Contribute to pre-sales, delivering presentations and crafting of agentic solutions - develop proposals to help our clients understand proposed solutions and their business impact.</li><li>Formulate and deploy agentic &amp; AI strategies for clients which include creating an AI blueprint and roadmap, setting up and operating AI/IA COE.</li><li>Design governance frameworks, safety layers, and model-ops for responsible GenAI scaling.</li><li>Create thought leadership that articulates our perspective on Agentic &amp; Intelligent Automation in the industry and for our clients.</li><li>Develop tools and methodologies for the practical application of AI Agents, Process Mining, and process automation to address business problems.</li><li>Implement governance frameworks for AI/GenAI workflows ensuring transparency, accountability, and ethical compliance.</li><li>Experience with team management and development skills.</li><li>Partner with change management teams to drive stakeholder alignment, training, and sustained adoption of new processes.</li><li>Staying updated with key technology and industry trends.</li></ul>Bring your best skills forward to excel in the role:<ul><li>Strong process transformation, functional expertise, and critical thinking skills.</li><li>Strong analytical skills to reach clear-cut, methodical solutions.</li><li>Ability to solve complex business problems and deliver client delight.</li><li>Excellent communication, interpersonal and presentation skills.</li><li>Strong storytelling with data and ability to communicate AI/automation impact to non-technical stakeholders.</li><li>Cross-cultural competence with an ability to thrive in a dynamic environment.</li><li>Strong program management skills with the ability to structure, govern, and deliver multi-workstream transformation programs.</li><li>Strong team-management skills.</li></ul>

Operations Head

S&C GN - SC&O - BPM - IA – ConsultantManagement Consultant – Process Reinvention Accenture Strategy and ConsultingFind endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries. Business Unit: Strategy &amp; Consulting, Global Network I Areas of Work: Process Reinvention Hub | Level: Associate / Senior Analyst / Specialist | Location: Gurugram, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 4+ years Explore an Exciting Career at Accenture Do you want to lead next-generation process reinvention. Are you enthusiastic about transforming how global enterprises operate by blending human ingenuity with digital intelligence? Does working in a collaborative, innovative-driven environment that values purpose and performance inspire you? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.  As part of our Process Reinvention Hub within Global Network under Strategy &amp; Consulting, you will help organizations reimagine and transform their value chains for tomorrow by leveraging Lean Six Sigma, Intelligent Automation, Agentic AI, Process Mining and Business Process Design.Together, let us innovate, build competitive advantages, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make enterprise-wide value chains work better, faster, and be more resilient, with the following initiatives: <ul><li>Be the process architect to lead process discovery, whiteboarding sessions, leveraging AI copilots, process simulators, and agentic orchestration frameworks to design adaptive, self-optimizing workflows. with senior business stakeholders. </li><li>Deliver process discovery or improvement projects through hybrid process mining, AI agents, and GenAI-based insight generation.</li><li>Work on market leading process mining and AI-based orchestration platforms (Celonis, Signavio, Power Automate Process Mining, ServiceNow, Appian, etc.). </li><li>Design and deploy autonomous process agents that interact with enterprise systems (SAP, ServiceNow, Coupa, etc.) to drive continuous improvement.</li><li>Develop business requirements and AI-prompt engineering logic for contextual decisioning layers, for the implementation of technology solutions for the client. </li><li>Demonstrate in-depth knowledge of industry trends, SAP transformation journey, new technologies, and tools. </li><li>Contribute to creation of agentic accelerators, AI-powered assets, and reusable process blueprints.</li><li>Aid in assets, accelerator, use case creation and enhancement. </li><li>Function as a bridge between business, data science, and engineering teams to co-develop AI-powered process solutions.</li><li>Contribute to business development initiatives and display ability to solve complex business problems. </li><li>Implement governance frameworks for AI/GenAI workflows ensuring transparency, accountability, and ethical compliance.</li><li>Partner with change management teams to drive stakeholder alignment, training, and sustained adoption of new processes.</li></ul>Bring your best skills forward to excel in the role: <ul><li>Strong analytical skills to reach clear-cut, methodical solutions. </li><li>Experience working with low-code/no-code or agentic orchestration platforms.</li><li>Ability to solve complex business problems and deliver clients delight. </li><li>Excellent communication, interpersonal and presentation skills  </li><li>Storytelling with data and communicating AI/automation impact to non-technical stakeholders.</li><li>Cross-cultural competence with an ability to thrive in a dynamic environment. </li><li>Ability to lead cross-functional pods integrating data scientists, process analysts, and automation engineers.</li><li>Strong team-management skills </li></ul>

Senior Operations Consultant

Procurement Practice Senior AnalystSkill required: Procurement Operations - Procurement Support Designation: Procurement Practice Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Sound knowledge on ERP - Ariba, SAP &amp; SNOW
Good English communication skill
Ready work in Night shift
Have worked for US market/Client 
You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.
Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Sound knowledge on ERP - Ariba, SAP &amp; SNOW
Good English communication skill
Ready work in Night shift
Have worked for US market/Client 
Sound knowledge on ERP - Ariba, SAP &amp; SNOW
Good English communication skill
Ready work in Night shift
Have worked for US market/Client Roles and Responsibilities: Sound knowledge on ERP - Ariba, SAP &amp; SNOW
Good English communication skill
Ready work in Night shift
Have worked for US market/Client

Procurement Manager

Delivery Operations Team LeadSkill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Team Lead Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? •	Act as the senior escalation point for complex compensation structures, benefits disputes, and sensitive employee cases, ensuring resolution aligns with business priorities and legal frameworks
•	Represent the Employee Relation team in cross-functional projects, organizational change efforts, and strategic workforce planning discussions


•	Ensure high degree of compliance to the documented processes, client/organizational policies. 
•	Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats
•	Ensure OE documentation is updated and drive OE methodologies in day to day operations.
•	Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence
•	Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan &amp; Manage daily staffing, employee grievances if any for the geography and the specialist support teams
•	Work collaboratively with all Internal &amp; Third party stakeholders to achieve Business goals.
•	Ensure adherence to policy and procedures of the organization.

•	Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
•	Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. 
•	Timely and transparent recognition and rewards for the team.
•	Recommend cost-effective, efficient procedural or production alternatives.
•	Required to work within clear budgetary guidelines.
•	Develop People through mentoring and resolve conflicts. Drive coaching culture.
•	Monitor and encourage the Team to create/follow up on development plans
•	Provide Input to monthly top level service analysis for client
•	Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements What are we looking for? •	Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives
•	Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
•	Advise managers and HR partners on employee relations issues and policy interpretation
•	Ensure compliance with local and international labor laws and employment standards
•	Provide strategic oversight and leadership for Employee Relations team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies
•	Manage and improve people performance and align them with organizational goals and objectives.
•	Provide business Development support to the Associate Manager and the client services team through active participation in client visits and other initiatives.
•	Participate actively in organization wide initiatives. 
•	Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends. Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Delivery Lead

REF81920B- Business Analyst(BRD+ FRD+ ERP+ Visio/ Lucidchart+ Azure+ APi) SCM / Logistics domain only 10 + yrs Group Manager-Analytics<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Job Role-Business AnalystWe are looking for a seasoned Business Analyst to bridge the gap between our complex business operations and our technology development team.The ideal candidate will be an expert in dissecting intricate processes, from product onboarding and inventory management to order fulfillment and returns.You will be responsible for translating business needs into clear, actionable requirements for a platform that is integral to our daily operations and strategic growth.Key ResponsibilitiesRequirements Elicitation &amp; Analysis:Conduct workshops and interviews with stakeholders across Warehousing, Sales, Logistics, Finance, and IT to understand and document current and future state processes.Analyze and model complex business processes, data flows, and system integrations.Develop a deep understanding of the end-to-end product lifecycle, including variations, pricing, stock code generation, and refurbishment processes.Stakeholder Management &amp; Communication:Act as the primary liaison between business units and the development team, ensuring clear and consistent communication.Manage stakeholder expectations, facilitate prioritization discussions, and negotiate solutions that balance business value with technical feasibility.Documentation:Create and maintain detailed business requirements documents (BRDs), functional specifications (FSDs), and user stories with clear acceptance criteria.Develop process maps, data mapping documents (for APIs and system integrations), and use case diagrams.Document the logic for complex business rules (e.g., client/vendor ID mapping, stock code generation, quality control checks).Solution Design &amp; Validation:Collaborate with architects and developers to design solutions that meet business needs and adhere to system architecture.Lead User Acceptance Testing (UAT) efforts: develop test plans, create test cases, coordinate with business users, and track defects to resolution.Validate that delivered features meet the defined requirements and business objectives.Continuous Improvement:Proactively identify opportunities for process improvement, system enhancement, and operational efficiency within the platform.Stay current with industry trends in supply chain management, ERP systems, and API-led integration.Core Domain Expertise Required The successful candidate will have proven experience working on enterprise systems with the following specific functionalities:Product Information Management (PIM): Onboarding, attribute management, and handling complex product variations.Inventory &amp; Warehouse Management: Stock code logic, inbound/outbound processes, quality control, batching, and asset tracking (including IMEI/serial number management).Order Management: Order lifecycle, fulfillment rules, client/vendor mapping, and integration with external systems (e.g., salvage systems, refurbishment partners).API Integration:Designing and specifying requirements for real-time API integrations with third-party systems.Returns &amp; Reverse Logistics: Managing the returns journey, warranty assessment, and disposition.Compliance &amp; Audit:Understanding of data compliance (e.g., GDPR, CCPA) and experience designing systems with full audit trails.<h4>Qualifications</h4>Qualifications and SkillsEssential:Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.10+ years of experience as a Business Analyst, preferably with a focus on supply chain, logistics, e-commerce, or enterprise resource planning (ERP) platforms.Exceptional analytical and problem-solving skills with the ability to handle complex, multi-faceted projects.Proficiency in process modeling tools (e.g., Visio, Lucidchart) and requirements management tools (e.g., Jira, Azure DevOps).Strong SQL skills for data analysis and validation.Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences.Experience with API concepts (REST, JSON) and tools (Postman) for testing and documentation.<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Business Analyst

Global Command Center Engagement Manager <h4>Minimum qualifications:</h4><ul><li>Bachelor's degree or equivalent practical experience.</li><li>Six Sigma certified.</li><li>7 years of experience in a Contact Center environment and 3 years of experience in a Workforce Management role.</li><li>7 years of experience building a workforce planning strategy at a global organization including developing resource management systems, processes and tools.</li><li>Experience working with multiple data sources and combining relevant information to generate insights from analyses.</li></ul> <h4>Preferred qualifications:</h4><ul><li>Experience with the deployment of initiatives requiring change management, leadership buy-in, implementation, and execution.</li><li>Ability to multitask, set priorities and work in a fluid environment.</li><li>Ability to drive cross-functional alignment and foster collaboration to find organizational synergies and operational efficiencies.</li><li>Ability to build relationships, influence, and collaborate internally and externally at all organizational levels, along with excellent influencing skills.</li><li>Excellent communication skills.</li></ul><h4>About the job</h4>Workforce Management drives labor and cost management activities in YouTube Global Vendor Operations for greater efficiency. In this role, you will apply the problem-solving abilities and workforce management expertise to support the team with improving and managing the Global Command Center engagement and driving operational efficiencies.<h4>Responsibilities</h4><ul><li>Serve as single point-of-contact for all Global Command Center related issues. Ensure all Global Command Center processes are documented, up to date and accessible.</li><li>Manage the overall performance of Global Command Center operations in terms of quality, resources and delivery of service. Partner to determine proper metrics to hold Global Command Center accountable and ensure all aspects of Global Command Center Service Level Agreements (SLAs) are met and managed through monthly governance forums.</li><li>Be a liaison between Global Command Center and Workforce services (WFS), identify the process opportunities and work with teams to help improve operations, drive operational excellence, remove redundancies in the process, hand-offs, etc.</li><li>Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.</li></ul><h4>Experience Level</h4>Senior Level

Google India Pvt Ltd

Operations Officer

WFM - Real Time AnalystA WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs. Skills and qualifications for a WFM short-term forecasting role:<ul><li>Strong analytical skills and proficiency in data analysis techniques</li><li>Experience with workforce management software and forecasting tools</li><li>Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders</li><li>Understanding of contact center operations and key performance indicators (KPIs)</li><li>Proficiency in Microsoft Excel and other data analysis tools</li><li>Ability to work under pressure and adapt to changing conditions</li></ul> <h4>Role &amp; Responsibilities</h4><ul><li>Data analysis:</li></ul>       Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for       accurate  forecasting.<ul><li>Forecasting model creation:</li></ul>       Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and       seasonal fluctuations.<ul><li>Intraday adjustments:</li></ul>       Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules       as needed throughout the day.<ul><li>Communication and collaboration:</li></ul>       Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.<ul><li>Performance reporting:</li></ul>       Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments       to forecasting methodologies.<ul><li>Capacity planning:</li></ul>       Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingl<ul><li>Trend analysis:</li></ul>       Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts.<h4>Experience Level</h4>Mid Level

Gainwell Technologies

Project Manager

Operations Manager, VP<h4>Job Description:</h4>Job Title: Operations ManagerCorporate Title: Vice PresidentLocation: Bangalore, IndiaRole Description<ul><li>The role is part of the  Global Cash, Surveillance &amp; Messaging Operations .</li><li>Deutsche Bank has its Operations &amp; Technology Centers in India across Mumbai , Bangalore , Pune &amp; Jaipur</li><li>Cash Operations processes at  India  NOC (Near &amp; Offshore Centers)  has presence at Bangalore and Jaipur , which is lead by Director (Head :Global Cash Operations – India NOC).</li><li>The Vice President (VP) of the Cash Ops, will be primarily responsible for leading the Service Delivery for Cash Operations reporting to Director (Global Cash Operations – India NOC)</li><li>The VP ( Global Cash Operations) is  responsible managing multiple teams  across locations providing services to all regions on 24x 6 basis.</li><li>Own the end to end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process is automated as much as possible.</li><li>Candidate  is expected to have a has a strong understanding of the evolving industry trends  in Payments products and processes</li><li>Proven track record of managing high performance Operations teams &amp; transforming processes through automation , deployment of RPA , AI etc will be an added advantage</li><li>The candidate is expected to have strong understanding of Cash Operations including strong knowledge of Global messaging &amp; Embargo, SWIFT Standards, Cheque Processing, Payments processing, Investigations and Funds Release activities.</li></ul>The candidate is completely responsible for the delivery of processes managed including delivery on<ul><li>Service Delivery</li><li>Risk &amp; control</li><li>Transformation</li><li>People Management</li><li>Cost Optimization</li><li>Regulatory compliance</li><li>Relationship Management (Regions &amp; Branches )</li></ul>Proven track record of steering change and continuous improvement is critical to this roleWhat we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy,<ul><li>Best in class leave policy.</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities <ul><li>Understand and apply Global Cash Ops strategies and objectives  on  key aspects of Service Delivery , Cost , Risk &amp; control , Transformation &amp; efficiency /Process Improvement , People , Regulatory compliance to own Operations unit</li><li>Deliver on the global Transformation initiatives ( eg Operational engineers , Tech 4 ops ,Deployment of emerging technologies like RPA /AI/Bots )</li><li>Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue</li><li>Conduct regular operational performance reviews</li><li>Effectively manage risk and  adherence to the risk &amp; control framework in line with Regulatory requirements / Internal policies /Audit standards</li><li>Responsible for managing complete and correct processing of transactions in a timely manner (including performing all relevant controls)</li><li>Develop strong engagement with Regions/Branch Served and all internal stakeholders</li><li>Ensure all Group Policies requirements are adhered</li><li>Manage teams performing various processes within Cash Operations.</li><li>Resource /Headcount Management for the Area/Region served.</li><li>Liaise with stakeholders and Vendor Management team for various aspects relating to Service delivery of the team</li><li>Ensure Quality awareness within the team</li><li>Manage transitions on time to time basis</li><li>Service Delivery Governance Framework through performance reviews like SDM, ORB etc</li><li>Role involves managing a team of ~ 100 employees involving AVPs ,Associates and Analysts /Sr Analysts</li><li>Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture</li><li>Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution</li><li>High performance culture which is integrated with Banks Values and Beliefs</li><li>Acts as a role model for employees</li><li>Driving culture of  Strong Performance Management</li></ul>Your skills and experience<ul><li>Candidate should have a minimum of 12-15 years of business experience in Banking / Cash Operations and working knowledge of various banking products like Cash, Cash Management Services/ System,  with a proven track record for managing multiple teams, processes, functions and driving change.</li><li>Strong communication skills essential for interacting at all levels across business disciplines, regions and  branches .</li><li>Energetic and capable of multi-tasking in a fast-paced environment.</li><li>Proven track record of managing service delivery for a function / large team  ( ~100 Employees ) including AVPs /Managers  </li><li>Sound Knowledge on SWIFT Features, Product &amp; Services,  FX processes /Cross Border Remittances</li><li>Good understanding of Regulatory &amp; Compliance,  Risk &amp; Control framework govering Payments &amp; Operational Risk Management</li><li>Sound knowledge on Payments &amp; Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release</li><li>Effective Stakeholder management Skills, Service Delivery Experience, Delegation.  Decision making and leadership skills.</li><li>Strong problem solving skills/ability to hold clear and concise conversations with internal and external business partners.</li><li>Expertise to manage service delivery across multiple locations</li><li>Strong analytical skills, detail orientated, service commitment and solid people management skills</li><li>Ability to multitask and manage multiple Deliverables / Projects</li><li>Ability to lead Change and effectively create Business Proposals / Senior management reviews /presentations and communications to clients internally and externally.</li><li>Transitions framework &amp; delivery to Vendor governance requirements in a Offshore environment</li><li>Proven track record of driving transformation initiatives involving Deployment of  RPA /AI / BOTs</li><li>Must be prepared to work in a shift in line with regions supported</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career.</li><li>Coaching and support from experts in your team.</li><li>A culture of continuous learning to aid progression.</li><li>A range of flexible benefits that you can tailor to suit your needs.</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.htm" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.<h4>Experience Level</h4>Executive Level

Deutsche Bank

Operations Manager

Operations Analyst<h4>Job Description:</h4>Job Title: Operations AnalystLocation: Bangalore, IndiaRole Description<ul><li>Operations analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.</li><li>Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs.</li><li>Candidate should ensure that all queries/first-level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities<ul><li>Confirmations of trade with different Counter parties on daily basis</li><li>Instructing &amp; communicating trades to various parties</li><li>Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business</li><li>Responsible for understanding client’s needs from a technical and operational perspective.</li><li>Ensure support for managing internal projects/initiatives.</li><li>Timely response to all client’s queries.</li><li>Ensure strict adherence to all internal and external process guidelines. including compliance and legal.</li><li>Ensure they has assisted in creating proper backups through adequate cross training, within the department.</li></ul>Your skills and experience<ul><li>Knowledge of Trade Life Cycle of various financial products equity, Fixed Income ,Futures , FX. is a must.</li><li>Exposure to Aladdin tool will be a Strong Plus.</li><li>Matching trades – Futures, Options, Fx &amp; OTC SWAPS (IRS, CDX, TRS etc), Trades.</li><li>Understanding of Settlement process within Asset management business.</li><li>Understanding of various Recons – Cash, Position and Intersystem</li></ul>Experience / Exposure:<ul><li>Knowledge of Trade Life Cycle. Preferred</li><li>Knowledge of Financial products like Debt, Equity, FX, Derivatives etc.</li></ul>Skills:<ul><li>Needs to be a self-starter with significant ability to undertake initiatives.</li><li>Strong interpersonal / good negotiations skills are required.</li><li>Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected.</li></ul>Education Qualification/ Certification<ul><li>Graduates with good academic records.</li><li>Total exp of 1-3 years</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.html</a>We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.<h4>Experience Level</h4>Entry Level

Business Operations Analyst

Senior Executive RCUJob Description:- Desired candidate must be a graduate with 2+ years experiences of managing RCU activity across SULB products in company payroll / affiliated company/ working in Vendor payroll.    KRI of an RCU Officer: <ol start="1" type="1"><li>Vetting of Original documents in the PC’s allocated in advance before the disbursement.</li><li>Sampling the documents, in case of any clarifications or findings.</li><li>Travel to the PC’s well in advance as per disbursement plan.</li><li>Visiting to the seller, in case of purchase transactions and verify the transactions.</li><li>Other customer visits as per RCU requirements.</li><li>Maintenance of RCU DPS and RCU register at respective branches</li></ol>

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