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Operations Team Member-OPS-CMS Operations This role involves managing end-to-end transaction processing, reconciliation, MIS reporting, and ensuring compliance with internal controls and service level agreements. The candidate will be responsible for executing transactions across NEFT, RTGS, IMPS, and internal transfers, maintaining pool account reconciliations, and publishing dashboards and performance reports. The role also requires coordination with IT and business support teams to resolve system issues and ensure seamless operations. Manage settlement processes and perform reconciliation. Conduct end-to-end control checks during transaction processing. Efficiently perform reconciliation of pool accounts. Publish reconciliation and daily MIS reports to senior management. Liaise with IT and BSG teams for resolution of system issues. Ensure transactions are processed as per SLA and approved procedures. Follow maker-checker processes strictly with no exceptions. Deliver effective customer service through timely execution and escalation management. Adhere to all defined processes and obtain requisite approvals for any deviations. Demonstrate technical competency in banking applications such as Finacle and MS Office. Execute transactions logically and methodically. Maintain accuracy and attention to detail in transaction processing. Analyze and report transaction volumes and system performance. Publish dashboards and MIS reports to top management. Ensure timely completion of weekly, fortnightly, and monthly reporting.Possess market knowledge of payment products and applicable regulatory guidelines. Demonstrate product knowledge of NEFT, RTGS, Internal Transfers, and IMPS. Process offline files through various banking systems. Understand accounting entries for NEFT, RTGS, Internal Transfers, and IMPS.<h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Operations Associate

Senior Analyst, Commercial Experience Service DeliveryJob Description :Job Title: Senior Analyst, Commercial Experience Service DeliveryAbout the Function:     Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.About the team: About the role: (TE)Role Responsibilities:Context/ScopeDiageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries.  We are home to over 30,000 dedicated people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery, or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.Global Business Operations (GBO) is the architect and driver of processes and business services that are critical to the day-to-day performance of our business. We provide a wide array of standardized financial and business services to Diageo’s markets and functions from our global network of centres in Gurugram, Bangalore, Budapest, Bogota and Manila.As we continue to evolve to meet the expectations of our customers, we want everyone that receives GBO’s services – customers, suppliers, and employees – to choose Diageo because we are easy to work with. We are also determined to ensure that overall ‘GBO Experience’ of all our clients is a positive one – with timely and accurate solutions as well as effective and positive interaction with our teams.The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Gurugram, Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.We are passionate about making sure these processes are as standardised, smooth, and efficient as possible for our markets and our customers. We feel personally accountable for our debtor’s performance as a business and will make sure we provide our collaborators with the right information, insight, and capability to drive our Debtors as a Percentage of NSV (and Operating Cash Conversion) hard.​​​​​​​We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management &amp; credit risk management.We offer end-to-end services at a global scale in the following areas:​​​​​​​<ul><li>Pricing set up to make sure we’re ready to trade</li><li>Handling credit limit and payment term approval processes</li><li>Order collection from customers and between group companies</li><li>Driving order and invoice issue resolution with 3PLs, Sales and Supply</li><li>Collecting cash from customers and group companies</li><li>Leading, validating, and paying promotional invoices</li></ul>Dimensions of the roleCommercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.The role drives Customer satisfaction through service excellence.Purpose of Role:Drive CASH and TAG results by handling excellent business partnering with Customers as well as with Sales and Commercial Finance Teams.Required Capabilities:<ul><li>Willingness and ability to build great relationships with Customers</li><li>Excellent interpersonal and communication skills, assertiveness</li><li>Ability to take full ownership of cash collection</li><li>Ability to drive Diageo cash results as well as Customer satisfaction</li><li>Willingness to gather excellent knowledge of Customers</li><li>Ability to effectively prioritise own tasks building on knowledge of Customer’ business</li><li>Ability to deliver on promises</li><li>Proactive, solution-focused mind-set and positive “can do” attitude</li><li>Ownership, entrepreneurial attitude – drives issue resolution, escalates where vital</li><li>Self-confidence and ability to work independently without strong line manager support</li><li>Looking for and responding to feedback</li><li>Active team player</li></ul> Accountabilities<ul><li>Schedule and lead regular communications with Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)</li><li>Proactive cash collection</li><li>Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions or give approval to order release based on SoA)</li><li>Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)</li><li>Give input to cash forecasting</li><li>Validate and approve outgoing payment proposal</li><li>Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off</li><li>Perform annual credit limit review</li><li>Take ownership of incoming queries from Customers</li><li>Raise and respond to Internal Query Management ticket on time as appropriate</li><li>Update customer contact details and knowledge book regularly</li><li>Manage strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams</li><li>Actively promote the CARM (Sarbanes Oxley) / Control agenda</li><li>Reporting to support root cause analysis</li></ul>Key performance indicators<ul><li>Collection Past Due %</li><li>Collected to Term %</li><li>Number of disputes and time to resolve</li><li>Customer Deduction Management (unidentified and rejected deductions)</li><li>Customer satisfaction</li></ul>Qualifications and Experience Required:Crucial<ul><li>Excellent interpersonal and communication skills</li><li>Fluent language skills – as required for the specific market</li><li>Solid English language skills – company language</li></ul>Desirable<ul><li>College or university Degree</li><li>Financial knowledge</li><li>Commercial Experience process knowledge and working experience</li><li>Good knowledge of internal and external business partners</li><li>Strong MS Office knowledge</li></ul>Barriers to Success in Role (Optional):<ul><li>Insufficient language capabilities</li><li>Insufficient communication skills (face-to face / phone / written)</li><li>Inability to work as a part of a team</li><li>Lack of drive</li><li>Difficulties in setting priorities</li><li>Difficulties with demonstrating ownership</li></ul>Flexible Working Options:Cover working hours of served marketExperience / skills required: (TE)Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.Rewards &amp; Benefits Statement: (TE)Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.Worker Type :RegularPrimary Location:GurugramAdditional Locations :Job Posting Start Date : 2025-07-29<h4>Experience Level</h4>Senior Level

Diageo India Pvt Ltd

Senior Analyst

Programs Lead - Operations ExcellenceReady to be pushed beyond what you think you’re capable of?At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.Our <a href="https://www.coinbase.com/mission">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The CX Operations Excellence team is responsible for the strategy, planning and project management for the Global Customer Experience Scaled Ops Organization. We utilize people, processes and technology to transform the CX Support experience in partnership with Operations. As an Operations Excellence Senior Program Lead, you will be responsible for managing and optimizing operational processes and leveraging technology to significantly boost productivity and quality to craft exceptional customer service experiences. You will work closely with cross-functional teams to streamline operations, improve efficiency and change manage new concepts and processes to a large network effectively. You’ll thrive in this role if you have experience forming relationships and influencing cross-functional teams, analyzing data to produce concrete recommendations, and deliver high quality projects on time.The ideal candidate will have a customer-centric mindset, a deep understanding of customer service/success operations, strong project management skills and adaptability to a fast paced environment. Top candidates will have a natural desire to continually improve customer experiences, agent experiences and the product, enormous user empathy and can maintain a calm demeanor in high stress situations. People describe our ideal OpsX Senior Program Lead as data-driven, accountable, innovative and customer focused. What you’ll be doing (ie. job duties):<ul><li>Develop program strategies for broadly defined business objectives without pre-established solutions, ensuring alignment with multi-year organizational goals</li><li>Collaborate with cross-functional teams including Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management to ensure priority items are progressed with urgency, focusing on the 20% of work that will get 80% of the impact</li><li>Influence product roadmaps, feature decisions, and engineering processes across various teams. Define program requirements and execute within the CX org, driving timely decisions to accelerate progress and clear blockers, making informed trade-offs between time, scope, and cost</li><li>Manage challenging and cross-functional goals with a focus on tactical execution. Propose valuable initiatives with clear forecasts of impact and contribute to glidepath development</li><li>Identify program dependencies and gaps, drive consensus among teams, and unblock issues effectively. Foster collaboration and accountability across the program with minimal managerial support</li><li>Proactively identify, innovate, and implement solutions to enhance organizational efficiency and effectiveness. Deliver high-impact results with minimal guidance, setting a precedent for excellence</li><li>Identify and analyze data, customer feedback, and trends to implement corrective actions and improve operations</li><li>Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations</li><li>Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product</li><li>Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities</li></ul>What we look for in you (ie. job requirements):<ul><li>5+ years of proven experience in Program Management, Customer Support Operations or Product Operations </li><li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space</li><li>Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously </li><li>Track record of developing and implementing mechanisms that enabled quality to scale 5x</li><li>Excellent analytical and problem-solving abilities, with a data-driven mindset </li><li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams</li><li>Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization</li></ul>Nice to haves:<ul><li>Six Sigma Certification</li><li>Passionate about creating an upleveled Customer Support experience for customers</li><li>Strong familiarity with web3 and an active user of decentralized products.</li><li>Experience utilizing AI to transform operations</li><li>Previous experience in Tech, Crypto, Finance or Fintech</li><li>Advanced understanding of data analytics and ability to read &amp; write SQL queries</li></ul>Note: This role requires full-time, in-office presence at our Hyderabad office. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night.Position ID:  P67491Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Pay Range:₹3,970,700—₹3,970,700 INRPlease be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.<h4>Commitment to Equal Opportunity</h4>Coinbase is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf">Employee Rights</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf">Know Your Rights notices</a> by clicking on their corresponding links. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.   For quick access to screen reading technology compatible with this site<a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn"> click here to download</a> a free compatible screen reader<a href="http://www.chromevox.com/tutorial/"> (free step by step tutorial can be found here)</a>.<h4>Global Data Privacy Notice for Job Candidates and Applicants</h4>Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement">here.</a>   <h4>AI Disclosure</h4>For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.  For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com  <h4>Experience Level</h4>Senior Level

Coinbase India Services Private Limited

Operations Specialist

Customer Service Operations<h4>Job Description</h4>We are seeking a dynamic and experienced Process Excellence Lead to join our team. This individual will be responsible for driving end-to-end process improvement initiatives, ensuring audit readiness, and leading innovation projects across AFO commercial operations. The role requires a strong background in cross-functional collaboration, stakeholder engagement, and an analytical mindset with the ability to influence outcomes at all levels. This role combines need-based production responsibilities with significant process management, audit preparedness, partner management, and indirect people engagement exposure. The ideal candidate will not only drive daily operational excellence but will also lead continuous improvement efforts across functions, foster innovation, and uphold the highest quality standards.Key Responsibilities:<ul><li>Manage day-to-day operational activities with a strong focus on achieving production targets, quality, and customer satisfaction.</li><li>Identify, lead, and execute process improvement initiatives and Lean/Kaizen projects to drive cost savings and improve process efficiencies.</li><li>Lead Testing and SOP creation projects ensuring new solutions are effectively implemented across teams.</li><li>Drive customer feedback analysis (Customer Experience) and action planning to improve customer satisfaction and service delivery.</li><li>Pioneer Automation and RPA initiatives where applicable to improve productivity and minimize manual effort.</li><li>Collaborate with cross-functional stakeholders to ensure seamless project execution and alignment with business goals.</li><li>Ensure QMS compliance and audit readiness (SOX, external audits), including RCA/CAPA and documentation controls.</li><li>Prepare and present project progress, business cases, and data-driven insights to leadership and business partners.</li><li>Manage customer escalations and partner with global teams to resolve complex operational challenges.</li><li>Mentor and guide team members while promoting a positive and collaborative team culture.</li><li>Own end-to-end responsibility for sub-processes and support daily operations when needed.</li><li>Supporting the end-to-end Customer Registration (E-Com) process ensuring high accuracy and timely delivery.</li><li>Perform root cause analysis (RCA) and develop corrective and preventive actions (CAPA) for process deviations and quality issues.</li><li>Support people engagement initiatives by tracking daily performance, providing coaching and feedback to team members.</li><li>Work closely with managers and SUPs to address engagement, learning needs, and performance improvements.</li><li>Play an active role in building a strong team culture focused on accountability, collaboration, and development.</li><li>Supporting Web Billing process, ensuring end to end process optimization and portal registration.</li></ul>Required Skills &amp; Experience:<ul><li>Proven experience in global process management, preferably PMP certified.</li><li>Operational excellence in SC and SOM process</li><li>Strong knowledge of SAP ECC &amp; CRM and other ERP tools</li><li>Expertise in handling complex administrative and customer service issues with E2E value chain visibility.</li><li>High proficiency in benchmarking, trend analysis, market analysis, and impact evaluation.</li><li>Strong written and verbal communication and presentation skills.</li><li>Ability to influence without authority and drive change across multiple teams.</li><li>Strong decision-making and problem-solving capabilities.</li><li>Flexibility to work on stretched goals under a global work environment.</li><li>Analytical mindset with a focus on measurable outcomes and data-driven insights.</li><li>Experience handling partner/customer registrations, ACX action planning, and stakeholder engagement.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s or Master’s degree in Business, Operations, or a related field.</li><li>8+ years of experience in operations, process improvement and/ or project management.</li><li>Exposure to SOX compliance, QMS frameworks, and audit preparedness.</li><li>Experience in indirect people engagement, daily performance tracking, and team development.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Evening<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

Agilent Technologies India Pvt Ltd

Business Process Lead

Sr. Executive - Digital Operations| ChennaiGood understanding on the funcitonal process.  Good Analytical and process improvement skills.  Audit of unit and suggest enhancement in deliver.  Experience in Process improvement &amp; automation.Timely completion of activities to ensure customer grievance redressal are withing the timeline (TAT) prescribed.  All regulatory requirments are adhered. Implementing process changes, support new product launches with complete understanding.  Quality reporting and billing on reimbursements, plough back processing  (receivable/payable) as per vendor agreements are adhered.  Contribution on TAT and process improvement..Experience Range : 2 to 6 YearsQualifications :  Graduate (Any Specialisation) Post Graduate (Any Specialisation)  <h4>Experience Level</h4>Senior Level

CSB Bank

Operations Executive

Procurement Experienced ProfessionalLocation:Gurgaon, Haryana, IndiaJob ID: R0093455Date Posted:2025-10-03Company Name:HITACHI ENERGY INDIA LIMITEDProfession (Job Category):Customer Service &amp; Contact Center OperationsJob Schedule: Full timeRemote:NoJob Description:The opportunitySupport global sourcing initiatives, under collaboration with global category manager. Handle activities that require agility to transform category strategies into actions. Work collaboratively with Project team and other internal stakeholders, to ensure optimal business outcomes. Ensure that procurement activities are in accordance with the HVDC Business Strategies and with corporate purchasing policies and procedures. Category Specialists are expected to engage in projects and execute strategies defined during the Tendering phaseHow you’ll make an impact<ul><li>Support strategic sourcing activities, in close alignment with the category manager; drive RFQs, RFPs for BRM and project execution, aiming to meet budget, quality and lead time defined in the strategy.</li><li>Control appropriate time response from suppliers and meet internal demands and schedules. Run benchmark studies, whenever required for specific sourcing initiatives  </li><li>Support the implementation and management of a category strategy, delivering savings and efficiencies to the business.</li><li>Ensure that results of negotiations, quotations and proposals are aligned with strategy / project requirements - meet budget targets. Pursue saving targets.</li><li>Issue proper quotation comparison / equalization map to support purchasing decision. Input information Pro-procure. Update costs for project execution, against budget targets, in BRM protocol.</li><li>Support on the development and maintenance of the category supply base, with focus on total cost, quality, lead time and capacity, to meet supply planning towards project deliveries.</li><li>Care for the relationships with suppliers to ensure HVDC receives best value for money and continuous improvement over the life of contracts in specific categories of spend.</li><li>Upload and maintain valid standard agreements / frame agreements and Contracts in SAP Ariba.</li><li>Monitor expiration dates and inform CMs to engage in contracts updates and amendments.</li><li>Ensure that our suppliers comply with the laws, regulations, standards, certificates and directives that Hitachi Energy requires from their suppliers.</li><li>Support category related actions on qualification and audits process, as well as re-cover of supplier caused claim values, matching claims with reported OPQs related to Supplier Quality.</li><li>Run regular supplier evaluations after deliveries, share supplier scorecards and reports to Category Managers and SCM leaders; initiate improvement projects when required.</li><li>Issues the Purchase Request (RFP), Initiate purchase orders (PO) process to CSS, according to the BRM Protocol. Support, when needed, collecting Order Acknowledgments from suppliers</li><li>Foster collaboration as ONE Hitachi Energy team. Work together with global SCM team of category managers, transactional buyers, logistic planners and supplier quality engineers and to ensure that the goods and material are procured, produced and delivered on budget, on time and with quality to our project sites worldwide.</li><li>Key role interacting with stakeholders in project execution, i.e., Engineering, project management and global SCM organization. Coordinate, collaborate and support the Business in SCM related topics.</li><li>Request, seek, escalate and communicate in a timely manner. Establishes clear and transparent communication internally, externally, and between different divisions, business units and functions and supports the implementation of SCM activities and initiative.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background<ul><li>Candidate should have a degree in Engineering with min 5 years of relevant work experience</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><h4>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question" rel="noopener noreferrer" target="_blank">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h4><h4>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h4><h4>Experience Level</h4>Mid Level

Hitachi India Pvt Ltd

Procurement Manager

Chennai Walk in - Associate / Sr. Associate - Operations<h4>Company Description</h4>WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. <h4>Job Description</h4>Converting Requisition to PO (Manual) Invoice processing, (2 way &amp; 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity  Helpdesk T&amp;E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports  Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc.<h4>Qualifications</h4>B.Com /M.Com / BBA / MBA <h4>Additional Information</h4>Oral communication – English as a first language. Able to communicate with all customers and team members in a professional and confident manner · Written communication – able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations) · Willingness to build and maintain cooperative working relationships with community and divisional team members · Proficient in MS Word, Excel and Outlook<h4>Experience Level</h4>Entry Level

WNS Global Services Pvt Ltd

Professional Services Operations AnalystTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.As a Business Analyst on the APAC Professional Services operations team, you'll play a key role in supporting and improving our Professional Services processes and tools. You will work closely with leaders and team members across Professional Services Operations, Delivery, and GTM to understand their needs and provide solutions. The ideal candidate has strong knowledge of Salesforce and should have strong process/business knowledge and experience with Order-to-Cash processes who is comfortable working with both standard and custom tools, analyzing data, and creating reports and dashboards. Key Responsibilities <ul><li>Data Analysis &amp; Reporting: Create and maintain reports and dashboards in Salesforce and Excel to measure key performance indicators (KPIs) for Professional Services. Help analyze data to provide insights into business performance.</li><li>Financial management: Oversee the operational aspects of financial processes, including tracking purchase orders, understanding statements of work (SOWs), and reconciling invoices.</li><li>Process Optimization: Identify and address operational inefficiencies by analyzing workflows, mapping processes, and implementing improvements.</li><li>Cross-functional collaboration: Work with various departments, such as finance, resourcing, sales, legal and revenue recognition, to ensure operational strategies align with business goals.</li><li>System and Tool Support: Provide support for existing applications, including issue identification, data management, and reporting. Understand how our tools work and be an advisor to the business in solving any transactional issues.</li><li>Compliance and quality assurance: Monitor and enforce compliance with internal and external policies, such as timecard and invoicing governance, to maintain quality standards.</li><li>Project Collaboration: Work with various teams to help design and implement innovative solutions that increase process efficiency. Support projects from initial requirements gathering through to successful implementation.</li></ul> Basic Requirements<ul><li>Experience: 3-5 years of experience in a business operations or business analyst role, with a focus on tools, processes, and continuous improvement.</li><li>Operation Efficiency: A deep understanding of professional services business who understands Bookings, Revenue, Invoicing and Collections process.</li><li>Attention to detail: Meticulousness is crucial for ensuring the accuracy of data and compliance with operational standards</li><li>Technical Skills: Solid understanding of cloud computing and the Salesforce product family. Hands-on experience with Salesforce tools and the ability to configure them to support business efficiency.</li><li>Data &amp; Reporting: Experience with CRM and data management. Proficient in generating reports in Salesforce and advanced knowledge of Excel.</li><li>Problem-Solving: A proactive approach to identifying and addressing complex business challenges.</li><li>Communication: Excellent verbal and written communication skills with the ability to work effectively with stakeholders at various levels of the organization.</li><li>Business acumen: A deep understanding of business principles, financials, and how market trends impact operations.</li><li>Work Style: Ability to work independently and as part of a team, manage multiple tasks, and perform well under pressure.</li><li>Education: Bachelor's degree required.</li><li>Working Conditions</li><li>Minimal travel required.</li><li>Direct Reports </li><li>None</li></ul>Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Mid Level

Salesforce.com India Pvt Ltd

Business Analyst

Process Excellence Lead<h4>Job Description</h4>We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management, ensuring customer satisfaction and spearheading innovation and transformation projects across EMEA &amp; India operations.This role blends strategic process oversight with hands-on operational involvement, requiring strong collaboration across teams, a deep understanding of system and workflow optimization, and the ability to deliver measurable outcomes. The successful candidate will bring a strong analytical mindset, demonstrated project leadership, and the ability to influence stakeholders across various levels and geographies.The ideal candidate will not only oversee daily operational performance but will lead continuous improvement efforts, foster cross-functional innovation, and champion quality excellence throughout the organization.Key Responsibilities<ul><li>Oversee and manage daily operational activities with a focus on achieving production targets, quality metrics, and customer satisfaction.</li><li>Lead process improvement initiatives using Lean, Kaizen, or Six Sigma methodologies to drive efficiency and cost optimization.</li><li>Manage SAP ECC and CRM project activities, including designing test cases, coordinating user acceptance testing (UAT), and ensuring smooth implementation of system upgrades and process changes.</li><li>Lead SOP creation and standardization related to SAP ECC and CRM processes, ensuring that system users are well supported with clear guidelines and best practices.</li><li>Drive customer feedback (Customer Experience) analysis and lead action planning for enhanced service delivery.</li><li>Collaborate with cross-functional teams and global stakeholders to ensure successful project execution and alignment with strategic goals.</li><li>Ensure Quality Management System (QMS) compliance and audit preparedness (SOX and external audits), including managing RCA/CAPA and maintaining documentation controls.</li><li>Present project progress, business cases, and insights to senior leadership through data-driven storytelling and reporting.</li><li>Lead the resolution of customer escalations, partnering with global teams to tackle complex operational issues.</li><li>Mentor and guide team members while promoting a positive, collaborative, and performance-oriented team culture.</li><li>Own and manage specific sub-processes end-to-end, providing support for daily operations as required.</li><li>Support people engagement initiatives by tracking daily performance, offering coaching, and facilitating feedback sessions.</li><li>Work closely with managers and team supervisors to address team learning needs, performance gaps, and development opportunities.</li><li>Foster a strong culture of accountability, collaboration, and innovation.</li><li>Support Web Billing operations, including end-to-end process optimization and customer portal registration.</li></ul>Required Skills &amp; Experience<ul><li>Proven experience managing end-to-end order management for both Sales and Services.</li><li>Extensive hands-on knowledge of SAP ECC and CRM systems, including deep understanding of their architecture, workflows, and data integration points critical to commercial operations.</li><li>Experience in configuring, testing, and troubleshooting SAP ECC modules (such as Sales &amp; Distribution, Finance, and Logistics) and CRM functionalities tailored to sales and customer service processes.</li><li>Ability to analyze system performance, identify bottlenecks, and recommend improvements or automation opportunities within SAP ECC and CRM landscapes.</li><li>Skilled in designing test scenarios, managing UAT, and driving system adoption to ensure business processes are accurately supported by SAP tools.</li><li>Ability to manage complex administrative processes with visibility across the entire value chain.</li><li>Strong skills in trend analysis, benchmarking, market evaluation, and performance impact assessments.</li><li>Excellent written and verbal communication, with the ability to present effectively to senior stakeholders.</li><li>Strong influencing skills and ability to drive change without direct authority.</li><li>Effective decision-making and problem-solving abilities, even in high-pressure environments.</li><li>Flexibility to meet global business demands, including working on stretch goals.</li><li>Demonstrated ability to deliver data-driven insights and measurable improvements.</li><li>Experience with stakeholder engagement, partner/customer registration, and ACX action planning.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's or Master’s degree in Business, Operations, Information Systems, or a related field.</li><li>8+ years of experience in operations, process improvement, and/or project management with significant exposure to SAP ECC and CRM implementations or enhancements.</li><li>Prior exposure to indirect team engagement, daily performance tracking, and team capability building.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Day<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

Operations Team Member-SUPPORT SERVICES-Operations 360Team Member – Trade Advisory Desk (Capital Account Transactions – Back office operations)<ul><li>Should have proficiency in handling MS Excel</li><li>Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. </li><li>She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly.</li><li>Should possess good communication skills both oral and written.  Should be able to respond professionally on stakeholders queries received if any.</li><li>Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI</li><li>Should maintain professional inter-team communication and co-ordination. </li></ul> Candidate should have the skill set to handle the following:<ul><li>Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. </li><li>Where necessary guide the customers on discrepancy resolution related to FIRMS reporting.</li><li>Periodical reconciliation of RBI reporting with system generated remittance and other reports. </li><li>Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. </li><li>Follow-up on pending FDI reporting. </li><li>Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries</li><li>Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc.</li><li>Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response</li><li>Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. </li><li>MIS maintenance and circulating MIS to internal teams as per requirements</li><li>Maintaining strict TAT terms, efficient first time right services to internal and external customers.  Should be ready to walk the extra mile in delivering services. </li></ul> <ul><li>Should have proficiency in handling MS Excel</li><li>Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. </li><li>She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly.</li><li>Should possess good communication skills both oral and written.  Should be able to respond professionally on stakeholders queries received if any.</li><li>Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI</li><li>Should maintain professional inter-team communication and co-ordination. </li></ul> Candidate should have the skill set to handle the following:<ul><li>Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. </li><li>Where necessary guide the customers on discrepancy resolution related to FIRMS reporting.</li><li>Periodical reconciliation of RBI reporting with system generated remittance and other reports. </li><li>Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. </li><li>Follow-up on pending FDI reporting. </li><li>Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries</li><li>Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc.</li><li>Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response</li><li>Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. </li><li>MIS maintenance and circulating MIS to internal teams as per requirements</li><li>Maintaining strict TAT terms, efficient first time right services to internal and external customers.  Should be ready to walk the extra mile in delivering services. </li></ul>                                                 <h4>Experience Level</h4>Mid Level

Assistant Manager - OperationsAPM TerminalsJob Summary:The Assistant Manager - Operations in Fulfilment &amp; Logistics Operations is responsible for managing and executing inventory, warehouse, and fulfilment activities. This role covers all types of warehouses including Container Freight Stations (CFS), Container Yards (CY), inland depots, and bonded warehouses, whether owned, operated, or both by the organization. The incumbent will lead a team, manage employee lifecycle processes, and ensure operational excellence through effective planning, execution, and coordination.Key Responsibilities: Operational Execution: •Oversee inbound and outbound processes, optimizing resources to meet operational goals. •Ensure accurate inventory control and alignment with customer-specific KPIs. •Collaborate with cross-functional teams to maintain seamless supply chain execution. •Implement business plans and develop policies and practices to drive efficiency. •Identify and resolve operational challenges using data-driven solutions.People Management: •Lead and manage a team with full employee lifecycle responsibilities, including hiring, performance appraisal, pay reviews, and professional development. •Identify training needs and provide coaching and mentoring to team members. •Foster a culture of continuous improvement and innovation within the team. Financial and Performance Management: •Ensure delivery of financial budgets as agreed for the area of responsibility. •Monitor and report on key performance indicators (KPIs) to ensure operational efficiency. •Adapt departmental plans and priorities to address resource and operational challenges. Safety and Compliance: •Ensure compliance with safety standards and regulatory requirements. •Promote a safety-first culture and drive adherence to operational policies. Stakeholder Engagement: •Manage relationships with external stakeholders, including customers, vendors, and partners. •Collaborate with internal stakeholders, including cross-functional teams and senior leadership. Innovation and Automation: •Drive automation and process improvements to enhance operational efficiency. •Leverage technology and best practices to streamline fulfilment and logistics operations.Qualifications and Experience: •Proven experience in fulfilment and logistics operations, with a strong understanding of inventory and warehouse management. •Demonstrated leadership capabilities with experience in people management. •Strong problem-solving skills and ability to make data-driven decisions. •Excellent communication and stakeholder management skills. •Knowledge of industry regulations and safety standards. Key Deliverables: 1.Safety 2.Delivery of Customer Service Level Agreements (SLAs) 3.Achievement of Financial Budgets 4.Team Development and Training 5.Data-Driven Problem Solving 6.Implementation of Automation and Innovations 7.Effective Stakeholder Engagement This role requires an individual with in-depth knowledge and experience in logistics operations, the ability to work independently, and the capability to lead teams to achieve business objectives efficiently.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Mid Level

Maersk Line India Pvt Ltd

Assistant Manager Operations

Project & Change Lead, AVP<h4>Job Description:</h4>Job Title: Project &amp; Change Lead, AVPLocation: Bangalore, IndiaRole Description <ul><li>Successful candidate will be joining the ORDS team as part of the Reference Data Accelerator (RDA) project as it moves into the BAU stage.  This a key regulatory requirement in providing a single obligor view of authorised data to ensure adherence to BSBS239 compliance and is a Mgmt Board objective</li><li>Primary responsibility will be to provide cRDS data oversight into the RDA model. </li><li>Operational Reference Data Services (ORDS) function comprises of Client Data, Tax &amp; Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm.</li><li>The ORDS function is focused on driving compliance within operations. The primary focus of this Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations.</li></ul>About the Organization <ul><li>Deutsche Bank’s Operations group provides support for all of DB’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow,  and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.</li><li>Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.</li><li>We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be compliant at all times. </li></ul>About Operations Reference Data Services (ORDS)<ul><li>Operational Reference Data Services (ORDS) function comprises of Client Data, Tax &amp; Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm.</li><li>The ORDS function is focused on driving compliance within operations. The primary focus of this is Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under child care assistance benefit (gender neutral)</li><li>Flexible working arrangements</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilitiesORDS CRDS RDA Objectives<ul><li>Legal Entity Creation, Modification, and Clearing Data Quality Exceptions through independent external research, where possible.</li><li>Remediate all known data issues and gaps to ensure all data is ready for use by various processes built around dbCAR</li><li>Reduce time to market and increase accuracy for tax and regulatory compliance programs</li><li>Identify  root cause and work towards prioritising strategic improvements to mitigate issues overall</li><li>Hand-holding the Legal Entity Master process end to end to ensure data quality satisfies consumer expectations and cRDS Standards and Policies</li><li>Analysing the root cause of any DQ issues and work with the relevant team to resolve the DQ issues.</li><li>Responsible for ensuring agreed standards and procedures are duly followed with an eye for delivering against the set timelines.</li><li>Understanding client hierarchy and relationship structures and identification of gaps for proactive remediation on systematic basis</li><li>Identification, review and remediation of duplicate relationship structures in order to improve reporting accuracy</li><li>Work closely with SME’s within the larger Client Data Services across locations to obtain required skillsets to have the right level of support required for the end to end Data Remediation</li><li>Create and agree required KOPs and KPIs around key processes.</li><li>Manage delivery against agreed timelines and milestones with key Stakeholders / Business</li><li>Set the stage for measurement of KPI’s and KRI’s and other metrics</li><li>Record, Track and Report on Risks and Issues</li></ul>Responsibilities and Tasks <ul><li>Evaluating availability of required information and is line with stakeholders requirements</li><li>Maintain and document data changes</li><li>Ensuring RDA Business rules are adhered to, refining where required and analysing data inconsistencies</li><li>Remediating and prioritising cRDS data challenges</li></ul>Your skills and experienceExperience/skills <ul><li>2+ years of experience in investment banking, especially in Client Onboarding / KYC / Client Reference Data function.</li><li>A proven, high level of analytical and problem solving experience<ul><li>Ability to break down complex situations into easy to understand components</li><li>Work with DQ tools and SQL </li><li>Experience in Data Management and Data Analytics</li></ul></li><li>Strong and well-developed relationship / stakeholder skills  </li><li>Demonstration of excellent communication skills</li><li>High motivation and pro-active approach to situations</li><li>Open minded, able to share information, knowledge and expertise with peers &amp; team members</li><li>High emphasis on teamwork and leading situations</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.htm" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank

Operations Manager

Operation ManagerReq ID:497071  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.  RESPONSIBILITIES:  <ul><li><ul><li>Lead and manage run operations for portfolio of applications:<ul><li>Periodic weekly / monthly review of state of operations with key business stakeholders</li><li>Provide expertise to support sites on new topics / new processes deployment</li><li>Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites</li><li>Ensure operations of all applications are as per SLAs</li><li>Participate and lead any P1/P2 incidents pertaining to applications in production</li><li>Working with operations team and suppliers implement actions to continuously improve performance of applications</li><li>Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously</li><li>Lead Transition to Run.</li><li>Responsible for Cost management of solutions, reporting and continuous improvement.</li></ul></li></ul></li></ul>  <ul><li><ul><li>Business connect and Stakeholders Management:<ul><li>Accountable along with Business &amp; Process Owners  to collect, filter and prioritize change requests</li><li>Work with Business &amp; Process Owners  and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process</li><li>Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. </li><li>Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service owner and decision approver</li><li>Perform KU connect / business connect meetings. Accountable for customer satisfaction</li><li>Strengthen the prioritization mechanism of requirements and related governance as part of release process</li><li>Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors</li></ul></li></ul></li></ul> <ul><li><ul><li>Managing partner ecosystem for effective service delivery<ul><li>Manage and drive partners for effective service delivery and operations for their respective application portfolio  (Incident Management, Problem management, Service Request fulfilment and Change management)</li><li>Monitor, track &amp; Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLA’s/KPI’s- ensuring they are met by partners.</li><li>Control quality of deliverables from External partners  ( Run Daily / Weekly governance meetings)</li></ul></li></ul></li></ul>  <ul><li><ul><li>Responsible for Core Model consistency:<ul><li>Ensure that core model (Solution + processes &amp; rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently  ( co-ordinate with required stakeholders in getting the inputs)</li><li>Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem.</li></ul></li></ul></li></ul> <ul><li><ul><li>Participate and provide inputs to rest of the IS ( Information Systems) teams  ( Architects/ Projects) to maintain consistency for respective functional domain(s): <ul><li>Provide support on new topics from RUN perspectives (new processes, new business stakes)</li><li>Participate / Support new projects concerning IS Landscape of functional domain </li><li>Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives</li><li>Support projects and initiatives, </li><li>Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment </li></ul></li></ul></li></ul> <ul><li>Competencies &amp; Skills<ul><li><ul><li>Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers</li><li>Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization</li><li>Able to formalize and present a synthetic view on complex issue sand concepts</li><li>Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional)</li><li>Coordination skills to lead and deliver run roadmap and improvement projects in parallel</li><li>Strong organization skills with ability to meet tight deadlines and high challenges</li><li>Result oriented and attention to details</li><li>Ability to work with full autonomy and limited support</li><li>Ability to work effectively in virtual, geographically dispersed and cross-cultural environments</li><li>Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations)</li><li>Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required</li><li> </li></ul></li></ul></li><li>TECHNICAL COMPETENCIES &amp; EXPERIENCE   <ul><li>10+ years of overall IT experience. Around 5 years of 24x7 Production support experience</li><li>Language Skills: Knowledge and Hands on exp in Power Apps, RPA solutions, Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting,</li><li>Driving performance and service quality for run activities for Engineering Applications</li><li>Partner ecosystem management - Manage partner teams for Run activities compliance with Quality &amp; Service Agreements</li><li>Transition Management- Secure hand between build and run activities</li><li>Expertise in driving process improvements initiatives</li><li>ITIL certification required. A must.</li><li>Experience with other multinational companies and working in other geographies preferred.</li><li>Location for the role? Travel? If yes, how much (%)-  Bangalore.  Travel very less .</li></ul></li></ul>  You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to noteAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.  Job Type:​Experienced​<h4>Experience Level</h4>Mid Level

Alstom Transport India Ltd

Operation Manager

Customer Solutions ManagerJob DescriptionMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.About Role We are looking to hire a Solutions Manager to deliver growth in Logistics &amp; Services (L&amp;S) by utilizing top-tier consultative selling techniques and customer solutions in strategic pursuits within IBS.Key Requirements:<ul><li>Experience: Minimum of 7 years in supply chain management</li><li>Location: Gurgaon, Mumbai, or Bangalore</li><li>Supply Chain Expertise: Proven experience in end-to-end supply chain management</li><li>Exposure: Hands-on experience in EXIM (Export-Import) or international supply chain</li><li>Solution Design: Strong background in designing supply chain solutions</li><li>Project &amp; Stakeholder Management: Demonstrated ability to manage projects and engage effectively with stakeholders at various levels</li></ul>Key Responsibilities:<ul><li>Collaborate with cross-functional teams for consultative selling and value creation</li><li>Deliver vertical insights for sales by sharing benchmarking, new innovative solutions in the market</li><li>Ensure qualified solution opportunities progress through effective project management while coordinating &amp; facilitating contributions from various functions for a high-quality customer buying experience.</li><li>Collaborate across functions to enhance sales processes, maximize success rates, and communicate status effectively to senior leadership and internal stakeholders.</li><li>Facilitate business case documentation and financial projections, and coordinate customer-facing responses.</li><li>Ensure resource deployment for relevant solutions and remove roadblocks by aligning with stakeholders to prevent delays.</li><li>Coach the sales team on processes, share best practices, and contribute to a repository of value propositions, solutions, and engineering case studies.</li><li>Proven success in collaborating with diverse teams and managing stakeholders and people processes effectively.</li><li>Assess the new age logistics technology offering available in the market by start-ups and established companies. Understand ways to deploy them in customer solutions.</li><li>Create industry first and industry leading solutions which once shown their merit in South Asia can be deployed to other geographies where Maersk operates.</li><li>Work with other countries’ product/solution managers to share the knowledge and bring in the best practices.</li></ul>Who we are looking for:<ul><li>Highly collaborative with the ability to lead cross-functional and remote project teams both locally and internationally.</li><li>Analytical and customer-centric mindset with proven capability of translating complex requirements into tangible solutions</li><li>Competent in creating and building written business proposals translating customer requirements into structured value propositions</li><li>Extensive knowledge of complex end-to-end logistics &amp; services concepts in related vertical</li><li>Experience within the FMCG &amp; Retail industry is an added advantage.</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Mid Level

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