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Manager - Operations<body>Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.</body>

Quess Corp Limited

Operations Manager

Sr Process expert - OTMJob DescriptionIntroduction:Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.What we offer:Impact: Your work will directly contribute to the success of our global operations.Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.Requirement:<ul><li>Should have OTMS execution experience in processing tasks (2-4 years)</li><li>Should be work as an individual contributor and deliver on KPI’s and daily tasks</li><li>Should be able to troubleshoot issues with the identification of process issues.</li><li>Solution oriented Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP.</li><li>Should know how to file manage.</li><li>Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC Ensuring data quality input for Customer, Vendor master data &amp; Standard material codes</li><li>Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness</li><li>Troubleshoot, investigate &amp; escalate testing &amp; process challenges to the correct desks</li><li>Share feedback to strengthen User &amp; system experience, process experience, and customer experience outcomes</li><li>Align &amp; Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Senior Level

Maersk Line India Pvt Ltd

Process Specialist

Intern-SDS (Operations)Labcorp is proud to be an Equal Opportunity Employer:Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our <a href="https://careers.labcorp.com/global/en/accessibility" rel="noopener noreferrer" target="_blank">accessibility site</a> or contact us at <a href="mailto:Disability_apply@LabCorp.com" rel="noopener noreferrer" target="_blank">Labcorp Accessibility.</a> For more information about how we collect and store your personal data, please see our <a href="https://www.labcorp.com/about/web-privacy-policy" rel="noopener noreferrer" target="_blank">Privacy Statement</a>.<h4>Experience Level</h4>Entry Level

LabCorp

Operations Intern

SCM Analyst<ul><li>Responsible for meeting agreed market metrics - Fill rate (Line &amp; Piece), Inventory Turns, Back orders etc.<ul><li>Perform all daily/weekly/monthly processes diligently without any backlog thereby meet key deliverables.</li><li>Work closely with sources for schedule adherence and ensure timely receipt of parts at warehouse. </li><li>Handle ‘Vehicle off road’ orders promptly and provide accurate information to dealers.</li><li>Select parts for A/F based on its function code and its criticality.</li><li>Maintain Inventory at optimal level and thereby meet inventory turn targets.</li><li>Perform denial analysis and work towards implementing the containment actions.</li><li>Review forecast changes, stock order suggestions and validate</li><li>Ensure all open issues are tracked in the issue log with all specific details</li><li>Participate in markets/source issue log meetings </li><li>Follow escalation matrix &amp; follow timely manner</li><li>Support ATB buy analysis along with affiliate supply/Purchase team. </li><li>Handle market queries in timely manner. </li><li>Work on continuous improvement initiatives and elimination of NVAs in various process steps</li><li>Work closely with Purchasing to review the supportability of overdue parts from supplier</li><li>Work with Purchasing on direct sourcing strategy through cost volume analysis</li><li>Facilitate meetings with Market, Purchasing, SCM, Warehouse, STA, Payables for early resolution of supply issues</li></ul></li></ul> <ul><li>Responsible for meeting agreed market metrics - Fill rate (Line &amp; Piece), Inventory Turns, Back orders etc.<ul><li>Perform all daily/weekly/monthly processes diligently without any backlog thereby meet key deliverables.</li><li>Work closely with sources for schedule adherence and ensure timely receipt of parts at warehouse. </li><li>Handle ‘Vehicle off road’ orders promptly and provide accurate information to dealers.</li><li>Select parts for A/F based on its function code and its criticality.</li><li>Maintain Inventory at optimal level and thereby meet inventory turn targets.</li><li>Perform denial analysis and work towards implementing the containment actions.</li><li>Review forecast changes, stock order suggestions and validate</li><li>Ensure all open issues are tracked in the issue log with all specific details</li><li>Participate in markets/source issue log meetings </li><li>Follow escalation matrix &amp; follow timely manner</li><li>Support ATB buy analysis along with affiliate supply/Purchase team. </li><li>Handle market queries in timely manner. </li><li>Work on continuous improvement initiatives and elimination of NVAs in various process steps</li><li>Work closely with Purchasing to review the supportability of overdue parts from supplier</li><li>Work with Purchasing on direct sourcing strategy through cost volume analysis</li><li>Facilitate meetings with Market, Purchasing, SCM, Warehouse, STA, Payables for early resolution of supply issues</li></ul></li></ul>Education QualificationMechanical / Production / Industrial / Automobile engineerNo. of Years of Experience3 to 6 yearsProfessional Exposure (Technical Skills)Auto Components/ Service Parts / Logistics/ Inventory Planning &amp; ManagementPreferred previous experiences Functional SkillsGood data analysis skillsBehavioral SkillsGood communication skills

Ford Motor

Senior Analyst

Cluster Head - Middle Mile Raipur About the Team Being part of Meesho's Fulfillment and Experience (F&amp;E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. Weare an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we’re trying to do what's never been done before- taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce– not just in India, but globally. Weare firm believers in fun at work. With monthly F&amp;E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us :)  About the Role As Cluster Head MM, you’ll own the onboarding and training of partners and managing operations for the entire cluster. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes<h4> What you will do</h4><ul><li> Own the onboarding and training of new partners for Middle Mile operations. </li><li>Identify and onboard new partners onto the network on an ongoing basis. </li><li>Track and own the performance of different partners in your cluster. </li><li>Visit facilities to conduct audits and solve operational gaps.</li><li>Ensure compliance with operational processes.</li><li>Own &amp; drive key operational metrics end to end and achieve performance targets.</li></ul><h4>What you will need</h4><ul><li> Graduate or Post Graduate degree in any discipline </li><li>3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations </li><li>Experience in partner onboarding and training in the Middle Mile and sorting operations.</li><li>Experience of having worked in the similar geographic location in similar capacity would be a plus &amp; also experience in control tower &amp; field ops.</li></ul><h4>Experience Level</h4>Executive Level

Meesho

Area Head

Senior Manager - Market Access - SCOCustomer Account &amp; Contract Management •    Manage end-to-end customer contracts, ensuring clarity on terms, execution, and compliance. •    Act as a single point of contact for Market Access customers, managing expectations and ensuring alignment across BUs.Operational Coordination &amp; Execution •    Oversee operational coordination across involved BUs (FF, FTWZ, Domestic Logistics, etc.) for imports, exports, and domestic flows. •    Ensure smooth execution of agreed SOPs and timely resolution of issues. •    Set up and run regular customer review meetings to track performance and build trust.Commercial Support •    Ensure timely billing and collection from customers, aligning with finance and credit control policies. •    Monitor contract execution against agreed commercials to safeguard profitability.Stakeholder Management •    Work closely with vertical sales teams, central solutioning, finance, and operations teams to ensure seamless execution. •    Engage with global MA teams for customers and contracts involving international tradeReporting &amp; Insights •    Provide accurate MIS and updates on account performance, highlighting risks, opportunities, and improvement areas. •    Share learnings and feedback from customers to improve Market Access delivery models. 5. QUALIFICATIONS, EXPERIENCE AND SKILLS Education &amp; Experience •    Bachelor’s/Master’s degree, preferably with specialization in Supply Chain, International Trade, or Business. •    7–10 years of experience in supply chain sales or customer support, with exposure to FF, FTWZ, and domestic logistics. •    Experience in consumer sector preferred.Technical Knowledge •    Strong understanding of Export/Import procedures and documentation. •    Conversant with domestic supply chain services like warehousing, multi-modal transportation etc. •    Exposure to Supply Chain technologies like WMS / TMS etc. is highly preferable  •    Familiarity with supply chain contracting solution design and account management. •    Basic financial acumen (billing, collection, cost monitoring).Skills •    Excellent relationship management and communication skills. •    Ability to coordinate across multiple BUs and functions. •    Strong problem-solving, stakeholder engagement, and customer service orientation. <h4>Experience Level</h4>Senior Level

DP World Express Logistics Private Limited

Enterprise Sales Manager

Apprentice - Operations
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights &amp; technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.*** DISCLAIMER***With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”.  Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.Startek is not responsible for any fraudulent representing the company.  <h4>Experience Level</h4>Entry Level

Startek

Technical Operations Associate

Regional Warehouse/Hub ManagerAbout Us:Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the Team:Hub will be a docking station for the sales team for conducting meetings, interviews, R&amp;R events and for receiving and submitting the devices for maximum up to 45 minutes. About the Role:Responsible for Managing complete regional Hubs. Requirement/Expectation:Inventory Management:Conduct regular inventory audits across assigned hubs to ensure accuracy and compliance.Monitor and ensure the timely dispatch of defective stock to the Central Warehouse (CWH).Manage ageing control of devices to minimize obsolete or slow-moving inventory.Oversee order processing of fresh devices from hubs to Team Leads (TL).Handle escalations related to inventory discrepancies or operational challenges.Refurbishment Operations:Manage and supervise refurbishment activities to ensure quality and timeliness.Track and report on refurbishment targets versus achievements.Ensure adequate return inventory is received through efficient courier routing to support refurbishment.Monitor turnaround time (TAT) for refurbishment and take corrective actions as necessary.Operational Management:Lead, train, and mentor hub teams to build operational capability and efficiency.Conduct daily, weekly, and monthly meetings with hub teams to review performance and address issues.Manage petty cash and ensure proper utilization and documentation.Plan and execute weekly and monthly hub activities in line with organizational goals.Ensure strict compliance with Standard Operating Procedures (SOPs) across all hubs. Qualifications and Experience:Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.Proven experience in inventory management, operations, or logistics preferred.Strong leadership and team management skills.Excellent organizational and communication abilities.Proficient in data analysis and reporting tools.  Why join us:1.  A collaborative output driven program that brings cohesiveness across businesses through technology.2.  Improve the average revenue per use by increasing the cross-sell opportunities.3.  A solid 360 feedbacks from your peer teams on your support of their goals.4.  Respect, that is earned, not demanded from your peers and manager.  Compensation:If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! <h4>Experience Level</h4>Mid Level

Paytm Services Private Limited

Hub Manager

Workforce Management RTAWorkforce Management RTA A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.  Key skills for a WFM RTA: Strong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics  Role &amp; Responsibilities Real-time monitoring: Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues. Staffing adjustments: Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. Break management: Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. Adherence monitoring: Track agent adherence to their scheduled work times and identify deviations requiring intervention. Performance reporting: Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. Collaboration with operations team: Work closely with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies. Identifying trends: Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. Escalation management: Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. System management: Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.<h4>Experience Level</h4>Mid Level

Gainwell Technologies

Assistant Manager HR

Founder’s Office – Data & Ops Manager If you love systems and dashboards and make chaos look like choreography, this one’s for you.- You’ll be our go-to for everything from inventory to logistics to analytics.- You’ll work directly with us to build the operational backbone of Manetain.- You’ll help build the systems that keep us moving and spot the cracks before they become problems.- You’ll also get full ownership, direct mentorship, and be trusted with real decisions. Send an email&nbsp;with Subject: [Role Name], [Your Name]Attach: Your CV (PDF only, seriously)

Manetain

Business Intelligence Support Specialist

Project & Change Lead, AVP<h4>Job Description:</h4>Job Title: Project &amp; Change Lead, AVPLocation: Bangalore, IndiaRole Description <ul><li>Successful candidate will be joining the ORDS team as part of the Reference Data Accelerator (RDA) project as it moves into the BAU stage.  This a key regulatory requirement in providing a single obligor view of authorised data to ensure adherence to BSBS239 compliance and is a Mgmt Board objective</li><li>Primary responsibility will be to provide cRDS data oversight into the RDA model. </li><li>Operational Reference Data Services (ORDS) function comprises of Client Data, Tax &amp; Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm.</li><li>The ORDS function is focused on driving compliance within operations. The primary focus of this Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations.</li></ul>About the Organization <ul><li>Deutsche Bank’s Operations group provides support for all of DB’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow,  and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.</li><li>Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.</li><li>We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be compliant at all times. </li></ul>About Operations Reference Data Services (ORDS)<ul><li>Operational Reference Data Services (ORDS) function comprises of Client Data, Tax &amp; Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm.</li><li>The ORDS function is focused on driving compliance within operations. The primary focus of this is Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under child care assistance benefit (gender neutral)</li><li>Flexible working arrangements</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilitiesORDS CRDS RDA Objectives<ul><li>Legal Entity Creation, Modification, and Clearing Data Quality Exceptions through independent external research, where possible.</li><li>Remediate all known data issues and gaps to ensure all data is ready for use by various processes built around dbCAR</li><li>Reduce time to market and increase accuracy for tax and regulatory compliance programs</li><li>Identify  root cause and work towards prioritising strategic improvements to mitigate issues overall</li><li>Hand-holding the Legal Entity Master process end to end to ensure data quality satisfies consumer expectations and cRDS Standards and Policies</li><li>Analysing the root cause of any DQ issues and work with the relevant team to resolve the DQ issues.</li><li>Responsible for ensuring agreed standards and procedures are duly followed with an eye for delivering against the set timelines.</li><li>Understanding client hierarchy and relationship structures and identification of gaps for proactive remediation on systematic basis</li><li>Identification, review and remediation of duplicate relationship structures in order to improve reporting accuracy</li><li>Work closely with SME’s within the larger Client Data Services across locations to obtain required skillsets to have the right level of support required for the end to end Data Remediation</li><li>Create and agree required KOPs and KPIs around key processes.</li><li>Manage delivery against agreed timelines and milestones with key Stakeholders / Business</li><li>Set the stage for measurement of KPI’s and KRI’s and other metrics</li><li>Record, Track and Report on Risks and Issues</li></ul>Responsibilities and Tasks <ul><li>Evaluating availability of required information and is line with stakeholders requirements</li><li>Maintain and document data changes</li><li>Ensuring RDA Business rules are adhered to, refining where required and analysing data inconsistencies</li><li>Remediating and prioritising cRDS data challenges</li></ul>Your skills and experienceExperience/skills <ul><li>2+ years of experience in investment banking, especially in Client Onboarding / KYC / Client Reference Data function.</li><li>A proven, high level of analytical and problem solving experience<ul><li>Ability to break down complex situations into easy to understand components</li><li>Work with DQ tools and SQL </li><li>Experience in Data Management and Data Analytics</li></ul></li><li>Strong and well-developed relationship / stakeholder skills  </li><li>Demonstration of excellent communication skills</li><li>High motivation and pro-active approach to situations</li><li>Open minded, able to share information, knowledge and expertise with peers &amp; team members</li><li>High emphasis on teamwork and leading situations</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.htm" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank

Professional 2, Workforce ManagementSummaryAs a Real Time Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our missionA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. What we're looking for<ul type="disc"><li>Strong analytical skills to interpret data and make informed decisions quickly</li><li>Excellent communication skills to collaborate with operations teams and escalate issues effectively</li><li>Ability to work under pressure and make rapid adjustments in a fast-paced environment</li><li>Proficiency in workforce management software and tools</li><li>Understanding of contact center operations and key performance metric</li></ul> Role &amp; Responsibilities• Real-time monitoring: Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues. • Staffing adjustments: Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. • Break management: Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. • Adherence monitoring: Track agent adherence to their scheduled work times and identify deviations requiring intervention. • Performance reporting: Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. • Collaboration with operations team: Work closely with operations managers to identify and address operational challenges, providing insights to  improve scheduling strategies. • Identifying trends: Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. • Escalation management: Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. • System management: Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports. What you should expect in this role Work Mode: RemoteShift Timing: 4:30 PM - 4:30 AM (IST - 9 hrs Shift)<h4>Experience Level</h4>Mid Level

Customer Experience Partner - SCMAPM TerminalsThe SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts, focusing on performance management, process improvement, and continuous value creation for the customer.Key Responsibilities:1. Customer Relationship &amp; Communication<ul><li>Serve as the primary point of contact for all operational and service-related matters for assigned SCM customers.</li><li>Build and maintain strong, collaborative relationships with customer stakeholders.</li><li>Provide timely updates and visibility on shipments, exceptions, and performance metrics.</li><li>Manage customer escalations with a proactive and solution-oriented approach.</li></ul>2. Operational Execution<ul><li>Coordinate end-to-end supply chain activities including order management, shipment planning, documentation, and delivery execution.</li><li>Collaborate with origin/destination teams, warehouses, carriers, and customs brokers to ensure service reliability.</li><li>Monitor KPI adherence such as On-Time Delivery (OTD), lead time compliance, and cost efficiency.</li><li>Identify and mitigate potential delays or risks in the supply chain.</li></ul>3. Performance &amp; Reporting<ul><li>Generate and analyze performance dashboards, DSRs, and other logistics visibility reports.</li><li>Conduct regular business reviews with customers to present performance insights and improvement plans.</li><li>Support continuous improvement initiatives and digital adoption for enhanced visibility and automation.</li></ul>4. Financial &amp; Process Compliance<ul><li>Ensure accuracy in billing, cost control, and credit note processing.</li><li>Support financial reconciliation between operations and FinOps teams.</li><li>Maintain compliance with company policies, trade regulations, and customer-specific SOPs.</li></ul>5. Collaboration &amp; Stakeholder Management<ul><li>Work closely with internal teams (Commercial, FinOps, Operations, Procurement, and Product) to deliver customer commitments.</li><li>Contribute to standardizing and optimizing global SCM processes.</li><li>Provide feedback and insights to internal teams to enhance the overall customer journey.</li></ul>Key Skills &amp; Competencies:<ul><li>Strong understanding of end-to-end supply chain and logistics operations (Ocean, Air, Road, Warehousing, Customs).</li><li>Excellent communication and stakeholder management skills.</li><li>Analytical mindset with proficiency in data analysis and reporting tools (Excel, Power BI, etc.).</li><li>Ability to handle multiple priorities in a dynamic environment.</li><li>Customer-centric and solution-oriented approach.</li></ul>Key Performance Indicators (KPIs):<ul><li>On-Time Delivery (OTD) adherence</li><li>Customer satisfaction.</li><li>Operational accuracy (order management, shipment planning, documentation, and delivery execution, billing, visibility)</li><li>Issue resolution time</li><li>Process compliance and continuous improvement initiatives</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>.

Supply Chain Management

Warehouse ManagerAPM TerminalsLocation: Pune 🎯 Role OverviewWe are seeking an experienced and proactive Warehouse Manager to lead operations at our 1.1 lakh sq. ft. automobile spares warehouse. This facility supports after-sales service distribution across West India and requires a leader with strong operational acumen, ERP and WMS expertise, and hands-on experience in large-scale 3PL environments.Key Responsibilities<ul><li>Oversee end-to-end warehouse operations including inbound, storage, outbound, and returns.</li><li>Ensure timely and accurate order fulfillment for after-sales service parts as per the Orders flows in system.</li><li>Manage inventory accuracy, space utilization, and layout optimization.</li><li>Lead a team of supervisors, associates, and support staff to maintain operational efficiency.</li><li>Coordinate with transporters, vendors, and 3PL partners for smooth logistics flow.</li><li>Implement and monitor safety, compliance, and housekeeping standards.</li><li>Drive continuous improvement initiatives in process, cost, and service levels.</li><li>Prepare and present operational reports, KPIs, and dashboards to senior management.</li></ul>Review Mechanism &amp; Governance<ul><li>Establish a structured review mechanism to monitor daily, weekly, and monthly operational performance.</li><li>Conduct regular review meetings with cross-functional teams (e.g., FLPO, SOE, Safety, Transport) to assess:<ul><li>Inbound/outbound performance</li><li>Inventory accuracy and shrinkage</li><li>Order fulfillment timelines</li><li>Safety and compliance metrics</li><li>SLA adherence and customer satisfaction</li></ul></li><li>Lead monthly performance reviews with senior leadership and client stakeholders, presenting key insights and action plans.</li><li>Maintain documentation of review outcomes, action trackers, and continuous improvement initiatives.</li></ul> Technical Skills &amp; Systems<ul><li>Proficient in ERP systems: SAP and Oracle</li><li>Hands-on experience with external WMS platforms, especially Infor WMS</li><li>Strong understanding of warehouse automation, barcode systems, and digital workflows</li></ul>Candidate Profile<ul><li>Minimum 8–10 years of experience in warehouse management, preferably in automobile spares or industrial parts.</li><li>Must have managed a warehouse of at least 80,000 sq. ft. in a 3PL service provider setup.</li><li>Fluent in local language (Marathi/Hindi) and English; must be communicative and approachable.</li><li>Strong leadership, problem-solving, and stakeholder management skills.</li><li>Exposure to regional distribution and aftermarket logistics is preferred.</li><li>Should have basic knowledge of warehouse compliances, including documentation, statutory norms, and audit readiness.</li></ul>🎓 Qualification<ul><li>Graduate / Diploma in Supply Chain, Logistics, or related field</li><li>Additional certifications in warehouse operations or safety are a plus</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Mid Level

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