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Automation LeadShape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm’s processes. As an Operations Automation Lead in the Operations Team, you conduct and manage advanced intelligent automation and business analysis to gather requirements from the Operational Function to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function. Job responsibilities<ul><li>Leads all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligence automation solutions governance</li><li>Identifies, designs, and manages the operational automation strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of intelligence automation </li><li>Identifies, designs, and manages the intelligent automation solutions which allow the team to automate functions and deliver benefits for capacity creation, risk reduction, and streamline operational processes</li><li>Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow automation </li><li>Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation</li></ul>Required qualifications, capabilities and skills<ul><li>7+ years of experience in delivering intelligent automation and business analysis or equivalent experience </li><li>Bachelor's degree </li><li>Proven ability to gather and analyze complex data and to develop accurate conclusions with deep comprehension of the business to understand risk implications</li><li>Significant business and technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk</li><li>Advanced knowledge of one or multiple intelligence automation applications and programming languages </li><li>Experience in coaching and directing less experienced team members on automation tools </li></ul>Preferred qualifications, capabilities, and skills<ul><li>MBA or Master’s degree</li><li>Advanced skills and understanding of business analysis, design, development, testing, and deployment</li></ul>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" rel="nofollow" target="_blank">FAQs</a> for more information about requesting an accommodation.<h4>Experience Level</h4>Senior Level

JP Morgan Services India Pvt Ltd

Automation Developer

Consultant - OperationsAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionThe Counsel Support Consultant I position provides administrative support for the Client Legal Services Attorneys without supervision. The role enters and manages data including pleadings, motions and all trial, arbitration, and mediation letters as well as calendars, files, and related events in case management systems. This individual is also responsible for confirming related events and activities, closing, maintaining, and archiving files, in addition to monitoring and routing internal and external client inquiries.<h4>Key Responsibilities</h4>• Handle multiple demands on an on-going basis including difficult situations, sensitive information and frequent high-level contact requiring the use of tact and judgment• Identify, initiate, recommend and implement corrective action within workgroup• Monitor and maintain compliance with Team Connect (Litigation Management System)• Work under general direction• Handle ambiguous situations and confidential information• Handle calls in a timely manner and initiates oral and written responses to all inquiries• Train and consult on various work processes• Maintain intermediate knowledge of major department/business unit functions<h4>Education</h4>• High School Diploma or GED (Preferred)<h4>Experience</h4>• 2 or more years of experience (Preferred)<h4>Supervisory Responsibilities</h4>• This job does not have supervisory duties.<h4>Education &amp; Experience (in lieu)</h4>• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsShift TimeShift C (India)Recruiter InfoNikita Torne [C]ntorn@allstate.comAbout AllstateJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India <a href="https://www.allstateindia.com/life-at-allstate" rel="noopener noreferrer" target="_blank">here</a>.<h4>Experience Level</h4>Mid Level

Allstate Solutions Pvt Ltd

Senior Operations Consultant

Engineering Operations Senior Associate - Oracle Financial Reporting &nbsp;We’re Hiring – Engineering Operations Senior Associate - Oracle Financial Reporting. Experience: 5 to 7 Years Notice Period: Immediate to 20 Days If interested, share your CV.

Teamware Solutions

Associate Engineer

Engineering Operations Senior Associate - Hyperion &nbsp;We’re Hiring – Engineering Operations Senior Associate - Hyperion. Experience: 5 to 7 Years Notice Period: Immediate to 20 Days If interested, share your CV.

WFM Analyst - Forecasting and Analysis: Develop and maintain forecasting models to predict workload and staffing needs- Workforce Planning: Collaborate with stakeholders to design and implement workforce strategies- Reporting and Metrics: Generate and present detailed reports on workforce performance and operational metrics- Process Improvement: Identify opportunities for process enhancements and implement best practices - Experience: 2-6 years- CTC: Up to ₹7 LPA- Notice Period: Immediate to 30 days- Interview Mode: Face-to-face interview on October 10-11, 2025- Shift Time: 24*7 Share your updated resume now.

Live Connections

Junior Analyst

Operations Team Member-WBG OPERATIONS (OPS)-Customer Service DeskKotak Mahindra Bank   •Verification of executed legal documents as per Documentation Grid released by the legal team from time to time &amp; Sanction Letter / Term Sheet issued by the business / credit team. •Stamp Duty as per Legal Stamp Duty Grid is adhered too. •Limits &amp; Collateral Maintenance. •CERSAI Maintenance. (Charge Creation &amp; Release) Checker for Mortgage, Hypothecation &amp; Intangible assets - basis terms of sanctions. •Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. •Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. •Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products &amp; CMS team for CMS products. •Insertions (documents received post disbursement). •Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). •Tracking of post disbursement conditions related to Wholesale &amp; Commercial operations in DRS as “pre-approved”. •Handover of Files (All documents except Title Deeds) &amp; Dockets (Title Deeds – Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action &amp; receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). •Handover of PDC / SPDC’s to the Vendor on a weekly basis &amp; receive acknowledgement. •Liaison with Auditors &amp; Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). •Confirmation to DMT for Release of property &amp; verification of the property documents before releasing to customer / RM / customer service. •Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business &amp; Credit •Qualification – Graduate / Post-Graduate      <ul><li>Detail oriented and ability to multi-task </li><li>Good Interpersonal skills and ability to work in teams</li><li>Excellent Communication Skills </li><li>Proficiency in MS-Office</li><li>Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Operations Associate

Senior Process ExpertCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Senior Level

Maersk Line India Pvt Ltd

Senior Process Associate

LDC Data Business Manager - OperationsJob Description SummaryThis role will help drive the execution of Novartis’ ambition to turn data into strategic asset to drive actionable insights across the organization. This ambition is one of key pillars in the broader digital transformation happening at Novartis to be a focused medicines company powered by data and digital. Within the the Operations Data Domain this role is responsible for the design and implementation of Data Governance processes and Data Operating Model for the Operations Domain in close collaboration with the Enterprise Data Owner (EDO) and team members for the Operations Domain. This role will focus on establishing and developing the Novartis data capability in collaboration with the functions and lead the implementation within LDC scope. Job DescriptionMajor Accountabilities<ul><li>Role is accountable for specific designated Operations Data area(s), and within such area(s):<ul><li>Implement the data principles, data governance framework, data ownership and data operations.</li><li>Ensure adoption of FAIR (Findable, Accessible, Interoperable, Reusable) data solutions across legacy landscape to produce FAIR data at the source for the entities they own.</li><li>Responsible for gathering and implementing data requirements coming from Business Function (Domain Pillars in LDC projects), Operations EDO and team and  other dependent projects / programs.</li><li>Ensure that all data ideas, concepts and features are validated with internal stakeholders from all levels of the business.</li><li>Facilitate cultural change by improving data literacy across the business through training, education and increasing data consumption.</li><li>Proactively identify data issues and work with stakeholders to investigate and implement corrective measures and seek opportunities to continuously improve the quality and integrity of the data asset.</li><li>Drives the transition into new ways of working defined by Enterprise Operating model per LDC Scope.</li><li>Manage data quality definition for the assigned data within the Operations Data team, and is accountable for delivering agreed level of data quality as outcome of the data lifecycle management process.</li></ul></li></ul>KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS<ul><li>Delivery of key milestones and deliverables of the program on time, and in quality, with full buy-in and support of country and global teams.</li></ul>JOB DIMENSIONSComplexity:<ul><li>Be part of  a very highly complex program impacting all functions, business areas, countries and regions.</li><li>Identifying and managing the interdependencies across various functions, teams and programs of the relevant Operations Data entities as well as Operations attributes or impact of non Operations Data entities.</li><li>Ability to ensure alignment cross functions and consider dependencies between data set-up, system configuration, operational process design and reporting and analytics requirements.</li></ul>Influence:<ul><li>Stakeholder management at country / regional / global level.</li><li>Very large and geographically broad scope; very high change impact.</li></ul>Knowledge &amp; Skills:<ul><li>Business acumen: very good understanding of various worldwide data models in respective business units and divisions, required capabilities and operational pain points.</li><li>Curious and forward looking: looks for signals both inside and outside the company to identify new trends and future expectations.</li><li>Digital savvy: very good grasp of the impacts and opportunities of data and technology will create to Novartis.</li><li>Technical and process knowledge: knowledge and understanding of impact of data set-up and system configuration on operational processes and analytical capabilities.</li></ul>EDUCATION &amp; EXPERIENCE Education<ul><li>Master’s university degree or higher.</li></ul>Experience:<ul><li>At least 5 years’ experience in country and global Operations roles</li><li>Experience working in data and with system configuration workstreams, in ERP / systems implementations and / or global business transformations</li><li>SAP MM experience is mandatory</li></ul>LANGUAGES<ul><li>English as a must and additional language(s) preferred.</li></ul>FINANCIAL RESPONSIBILITY<ul><li>Being part of a very large program over 6+ years potentially in the magnitude of &gt;500mUSD.</li></ul>COMPETENCY PROFILE<ul><li>Proven data, reporting, Operations process and compliance or analytics experience possibly in a matrix style within a large, complex data landscape.</li><li>Experience in data governance/quality and regulatory regimes.</li><li>Experience in compliance and controls, design and execution.</li><li>Excellent communication, collaboration skills with proven speaking, presentation and facilitation experience in internal and external environments.</li><li>Able to leverage networks of professionals across functions and business areas.</li><li>Understands the competing organizational needs beyond own part of business.</li><li>Able to interpret complex information and to influence internal and external peers.</li><li>Role model for Novartis’ values and behaviours within the organization with ability to influence and motivate.</li></ul> Skills DesiredBusiness Continuity Strategy, Business Continuity Strategy, Business Networking, Business Scenario Analysis    , Change Control, Cost Reduction, Efficiency, General Hse Knowledge, Global Supply Chain Management, Incentive Program, Including Gdp, Integrated Business Planning (IBP), Inventory Management, Knowledge Of Gmp, Lean Manufacturing, Master Data, Operations, Order Fulfillment, Planning, Procurement, Product Distribution, Risk Management, Sales Operations, Six Sigma, Supply Chain {+ 3 more}<h4>Experience Level</h4>Mid Level

Novartis India

Business Data Analyst

Operation Support - Trade Credit<h4>About the Role: </h4>We are seeking a detail-oriented and proactive Operations Support professional to join our Trade Credit Line of Business team, supporting US clients. The ideal candidate will have hands-on experience in the Trade Credit industry and insurance operations, coupled with strong communication skills and proficiency in MS Office tools. <h4>Key Responsibilities: </h4><ul><li>Provide day-to-day operational support for Trade Credit processes aligned with US client requirements. </li><li>Attend regular US client calls to address operational updates and issues. </li><li>Create, update, and maintain operations and SOP documents ensuring accuracy and accessibility for the Trade Credit team. </li><li>Access and manage client systems, ensuring data integrity and timely reporting to internal teams. </li><li>Deliver weekly execution data reports and foster continuous engagement with stakeholders. </li><li>Identify, recommend, and implement process improvements to enhance operational efficiency. </li><li>Manage operational inventory effectively to meet Service Level Agreements (SLAs). </li><li>Ensure all operational activities are thoroughly documented within the appropriate client systems and workflows. </li></ul><h4>Qualifications &amp; Skills: </h4><ul><li>4 to 5 years of proven experience working in Trade Credit industry operations, specifically servicing US clients.  </li><li>Proven experience working in Trade Credit industry operations, specifically servicing US clients.   </li><li>Strong background in Insurance operations within Trade Credit is mandatory. </li><li>Proficient in Microsoft Office Suite with advanced skills in Excel. </li><li>Excellent verbal and written communication skills in English. </li><li>Ability to analyze operational workflows and suggest efficiencies or improvements. </li><li>Strong organizational skills with the ability to handle multiple tasks and meet deadlines. </li><li>Comfortable working in a hybrid environment, with mandatory office presence on Wednesdays and Thursdays. </li></ul><h4>Additional Information: </h4><ul><li>This role requires effective collaboration with US-based clients and internal teams. </li><li>The candidate should be detail-focused and committed to maintaining high standards of accuracy and quality. </li></ul> <h4>Requirements</h4><h4>Requirements: </h4><ul><li>Experience: <ul><li>Minimum 4 to 5 years of hands-on experience in Trade Credit operations supporting US clients. </li><li>Strong background in Insurance operations related to Trade Credit. </li></ul></li><li>Technical Skills: <ul><li>Proficient in MS Office, especially Excel (advanced formulas, data analysis). </li><li>Comfortable using client systems and maintaining accurate operational data. </li></ul></li><li>Communication: <ul><li>Excellent verbal and written English communication skills. </li><li>Ability to effectively participate in US client calls and collaborate with global teams. </li></ul></li><li>Operational Skills: <ul><li>Ability to manage operational inventory and meet defined Service Level Agreements (SLAs). </li><li>Strong attention to detail with excellent organizational skills. </li><li>Capability to identify, implement, and manage process improvements within operations. </li></ul></li><li>Work Schedule: <ul><li>Must be available to work from the office every Wednesday and Thursday. </li><li>Flexibility to work with US client time zones during calls and meetings. </li></ul></li><li>Educational Qualifications: <ul><li>Bachelor’s degree in Business, Finance, Insurance, or related field preferred. </li></ul></li></ul> <h4>Experience Level</h4>Mid Level

Fulcrum Digital

Operations Coordinator

Deputy General Manager - Operations
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Quess Corp Limited

Head of Operations

Assistant Procurement Lead- constructionJLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Assistant Procurement Lead- construction PDS, Work Dynamics Engaging with Stakeholder and the Business:This role gives high visibility and opportunities to engage with the different stakeholders within and outside of our organization. Building rapport, excellent communication and interpersonal skills is key to success in this role. You must be fluent in both written and oral English. With relevant category knowledge and experience, you will be an SME providing procurement advice and guidance to stakeholders in India, collaborate with procurement colleagues across the wider regional and global team to deliver value to our internal and occasionally external clients.Developing and implementing sourcing strategiesIn this role, you’re responsible for all the sourcing &amp; procurement activities that we do at several sites across different cities.Support the India Bravo Adoption, implementation &amp; training of different technology initiatives to the distributed teams of PDS. This includes process and procedures for vendor management such as registration (Phase 01 &amp; Phase 02), maintaining clean sheet in terms of regional DQE dashboard. Oversee the use of Bravo on projects. Make presentations that captures the procurement goals and status against the road map. Work with the project &amp; procurement leads to support the use and adoption by all staff and ensure compliance to necessary tasks on the platform across all projects.Work with the cost management team of PDS, Central Procurement Team on matters relating to project procurement and cost management, Cost benchmarking etc.,Additionally, you’ll be our subject matter expert in this domain. As such, you must gather and track relevant information, and maintain their accuracy, so that we can use such details when we set our targets and identify opportunities for further improvement to our defined category strategy.Task-oriented responsibilities will include:Develop and execute procurement strategies for PDS Central Procurement Team in India.<ul><li>Leads RFP’s, performs bid analysis, contract negotiation and prepares recommendations.</li><li>Liaises with internal stakeholders for contract approvals, savings reporting and documentation.</li><li>Identifies risks and provides solution to mitigate.</li><li>Ensures compliance with relevant regulations, JLL policies, standards, guidelines and procedures.</li><li>Manages supplier relationship and performance.</li><li>Supports the use of e-procurement application, system, and methodologies</li><li>Prepares high quality papers, presentations, and reports for use with internal and external stakeholders.</li><li>Bravo Adoption, Training &amp; Implementation.</li><li>Maintaining Procurement Governance.</li></ul>Sound like you? To apply you need to be:Adroit and experiencedYou’ll need to have at least 2- 3 years of practice in applying your detailed know-how of the various procurement facets, principles, and approaches, including, among others: supplier marketplace; key drivers and levers; supply base and balance of power; spend category; sourcing management &amp; technology.An effective communicatorYou’ll be teaming up with people across various departments and countries, so a good command of written and oral English coupled with superior people skills will be indispensable in this role. You should also be proficient in all MS applications and procurement system to land this job.Do you have strong numeracy and analytical skills?To succeed in this role, you should be able to analyse and work with numbers to derive at the best cost model and solution to meet Business requirements and objectives.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location: On-site –Bengaluru, KA, Hyderabad, TSScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our <a href='\"https://www.us.jll.com/en/careers/candidate-privacy-statement\"' target='\"_blank\"'>Candidate Privacy Statement</a>.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy <a href='\"https://www.us.jll.com/en/careers/disclaimers\"' target='\"_blank\"'>here</a>.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at <a href='\"http://link.jll.com/Accommodation_Requests\"' target='\"_blank\"'>Accommodation Requests</a>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <a href='\"https://www.us.jll.com/en/contact-us\"' target='\"_blank\"'>Contact Us</a> page &gt; I want to work for JLL.

Jones Lang Lasalle Property Consultants India Pvt Ltd

Procurement Manager

Senior Analyst, Commercial Experience Service DeliveryJob Description :Job Title: Senior Analyst, Commercial Experience Service DeliveryAbout us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new insights, learn and grow, and unlock a brighter, more exciting future.Join us to create a career worth celebrating.About the Function:Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.About the team: (TE)About the role: DimensionsThe role is responsible for a specific process across DBSI served markets.Market Complexity:This Customer Service role operates within a very sophisticated and evolving network with the following dimensions:<ul><li>Over 60 million actual cases pa in 7 in-house plants with 45 packaging lines and external plants to handle</li></ul>FinancialCash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.Role Responsibilities:Purpose of Role:Key contributor to the effective service delivery by the E2EC processes to its business partners.Customer Supply Analyst is responsible for entering the orders accurately in the system &amp; ensure the customer’s shipment deliveries reaches the customer within the expected time. Co-ordinates pro-actively with the customers, commercial and markets of APAC region. Collaborates within the Plan &amp; Move team to ensure no delays &amp; the customer are highly delighted with the service provided. Documents are sent to the customer’s within the stipulated time to avoid any penalties or charges imposed by the customs.Be the first point of contact for issuesBe the SPOC for the Customer service team in helping the team to complete the jobHelp the Team Lead and Manager with data requirementDiageo Capabilities:The role has no direct reports. The role holder should display the appropriate Diageo capabilities, specifically:Be authentic – it is crucial that the role holder has the ability to handle and maintain great relationship with a variety of key stpartnersnd can adapt their style to suit a diverse customer base.Find solutions – the ability to analyse situations and find solutions to issues is a prerequisite for this role coupled with a deep understanding of how the business operatesConsistently deliver great performance – the role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered.  They must channel their energy into finding solutions and demonstrate brilliant execution in all aspects of the role  Top 3-5 Accountabilities:Generate optimal documentation and on time shipment deliveries to meet customer service OTIFNE targets and drive performance to level of top 3 CPG companies SNP brandsIssue/create accurate documents such as; invoices, debit/credit notes, order acknowledgements, etc. to required timescales Support the SNP planning team to close the OTC aspect of the order process for billing Order validation for Non UK sites. Closing of customer concerns within agreed parameters and create market/hub reports. Co-ordinate with the customer concern team in an accurate and timely manner after completion of customer concerns Resolving shipment delays and all associated communication and documentation with counterparts in supply and the market. Process material and sample orders and ensure markets are kept updated on status. Resolution of GRNI in collaboration with DBSI Intercompany and Billing Controller. High degree of attention to detail and trustworthiness Adherence to laws and standard methodologies in regards to dealing with customers and data Comfortable dealing with numbers and the processing of financial information Reference to role in audit &amp; internal controlsExperience / skills required: Qualifications and experience:Basic degreeQualification in finance or equivalent proven experienceCrucialFluent EnglishDesirable:<ul><li>Order processing, OTC, Customer Service and excel experience</li><li>Approx 4+ year experience in a relevant field</li><li>Supply knowledge is an added advantage</li></ul>1) Proactive2) Take complete ownership of the process3) Excellent Communication4) Stakeholder management skills5) Provide speedy resolution to an issue6) Be flexibleBarriers to Success in Role (Optional):<ul><li>Inability to build strong relationships</li><li>Inability to work as a team</li></ul><ul><li>Poor engagement skills with key stakeholders</li><li>Poor communication skills</li><li>Poor attention to detail</li></ul>Flexible Working Options:<ul><li>APAC timings – 6:30am – 3:30pm (at present) but be flexible for working hours</li><li>Office based with minimal travel</li><li>As this role has a strong internal customer focus this cannot be managed successfully on a part-time basis.</li></ul>Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.Rewards &amp; Benefits Statement: (TE)Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.Worker Type :RegularPrimary Location:Bangalore Karle Town SEZAdditional Locations :Job Posting Start Date : 2025-06-25<h4>Experience Level</h4>Senior Level

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