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Specialist - Customer ExcellenceWork Flexibility: OnsiteWhat will you do<ul><li>Responsible and accountable for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools.</li><li>Compliance with all company and business policies while executing orders and ensuring proper flow of information. Manage all communication of the customer excellence team related to sales orders, product availability, shipment-related information, and routing other queries to the right function.</li><li>Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Managing surgery-related reporting, including tracking key metrics and ensuring data accuracy.</li><li>Overseeing the replenishment of surgical inventory, coordinating with supply chain teams to maintain optimal stock levels. Verify all order lines and prepare status reports for all sales orders from receiving an order to final delivery.</li><li>Supporting the sales team as a single point of contact for all sales order-related inquiries, product availability queries, and any expedition required for rush orders.</li><li>Monitor and evaluate all order issues and resolve discrepancies to ensure accurate billing. Processing customer returns and ensuring compliance with company policy.</li><li>Timely debit/credit note generation related to any discrepancies or product returns as per policy and effectively communicating with stakeholders. Provide an interface with finance, sales, and the planning department for all customer excellence-related processes.</li><li>Evaluate all weekly, monthly, and yearly metrics for continuous improvement of the Order to Cash cycle.</li><li>Identifying and raising tickets with IT for areas of continuous improvement in CE processes. Providing an interface with the IT Department for CE process improvement projects, ensuring testing in Oracle and implementing solutions with stakeholders.</li></ul>What you need<ul><li>1-3 years of experience in supply chain operations or customer service.</li><li>Knowledge of the order-to-cash cycle and related experience.</li><li>Skilled in MS Excel / ERP end user.</li><li>Flexibility to work in rotational shift.</li><li>Engineering / Graduate / Supply Chain Graduate.</li></ul>Travel Percentage: 10%<h4>Experience Level</h4>Mid Level

Stryker India Private Limited

Customer Service Specialist

Mgr OperationsRequisition Number: 102610 Workforce Operations Manager   Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area. Insight at a Glance<ul><li>14,000+ engaged teammates globally with operations in 25 countries across the globe.</li><li>Received 35+ industry and partner awards in the past year</li><li>$9.2 billion in revenue</li><li>#20 on Fortune’s World's Best Workplaces™ list</li><li>#14 on Forbes World's Best Employers in IT – 2023</li><li>#23 on Forbes Best Employers for Women in IT- 2023</li><li>$1.4M+ total charitable contributions in 2023 by Insight globally</li></ul> Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role  The Workforce Operations Manager is responsible for leading the design, implementation and optimization of workforce management processes and tools across the Solutions Delivery organization. This role will collaborate with business leaders, HR partners, and external partners to ensure alignment of workforce strategies, policies, and practices with the Solutions Delivery vision and goals. They work closely with the Solutions Delivery Practices and Management to lead rapid change and maturity across the EMEA Solutions Delivery business, ensuring an organisation and operating model that drives client and teammate satisfaction. As a Workforce Operations Manager, you will get to:<ul><li>Establish and maintain Workforce Management policies and procedures, such as staffing, scheduling, timekeeping, attendance, performance management, and rewards and recognition to support business needs and optimize resource utilization. </li><li>Design and implement Workforce Management systems and dashboards to monitor and report on key performance indicators, such as headcount, attrition, productivity, quality, and customer satisfaction. </li><li>Regularly review utilisation, workforce cost per head, P&amp;L costs and cost structures for Solutions Delivery.  </li><li>Evaluate additional resource requirements and salary adjustments against the Profitability and Organisation metrics, presenting alongside the Practice Leads where required. </li><li>Establish and implement continuous improvement programs for the services, working with and influencing Practice Leads.  </li><li>Partner with the Practices’ Management Team to develop a SMART Goal Library that translates the business goals into meaningful and relatable teammate goals. </li><li>Oversee the Teammate Bonus KPI process within the aligned Practices, ensuring measurable KPI’s are developed and measured quarterly. </li><li>Build and maintain strong relationships with internal and external stakeholders, such as Business Leaders, HR Partners, vendors, and customers. </li><li>Oversee the execution of strategic programs and initiatives.  </li><li>Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.</li></ul>  What we’re looking for<ul><li>Educated to degree level or can demonstrate equivalent work experience </li><li>PROSCI Certified Practitioner  </li><li>PMI or PRINCE2 to Foundation level or Practitioner level </li><li>High level of written and spoken English </li><li>Charismatic, personable, and motivational </li><li>Strong leadership capability, executing as appropriate in the areas of responsibility </li><li>Ability to provide effective leadership, build positive team spirit and inspire, motivate, and support teammates </li><li>Previous experience managing and leading service delivery teams </li><li>A track record of developing and implementing continuous improvement in service delivery </li><li>Previous experience managing cross functional teams or projects, and influencing senior-level management and key stakeholders </li><li>Experience in successfully leading the delivery of outcomes and transformation in a large complex environment.   </li><li>An excellent communicator with good customer relationship management skills and ability to interface seamlessly with teammates and clients </li><li>Strong networking and interpersonal skills, ability to exercise diplomacy and build partnerships and consensus, within teams and among other stakeholders </li><li>Proven administrative, leadership and management experience in the areas of strategic planning, analysis, and organisational development </li><li>Experience in devising and implementing strategic development and resource plans, particularly in the areas of service development, staff development and the management of change </li></ul> <ul><li>Ability to lead sophisticated subject matter experts across different regions and cultures within EMEA and be able to demonstrate a track record of having done this successfully in previous role </li><li>Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion </li><li>Expertise in budget planning, financial management and workforce management  </li><li>Extensive expertise, having operated at a strategic level with a strong track record of success in delivering financial savings </li><li>Ability to improve operational efficiency, service delivery and information management across the IT function </li><li>Deep knowledge of the client experience market, business, and technical trends </li><li>Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype </li><li>Experience of leading and delivering significant change and business improvement initiatives, involving people and cultural change across an organisation</li></ul> What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:<ul><li>Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.</li><li>Medical Insurance</li><li>Health Benefits</li><li>Professional Development: Learning Platform and Certificate Reimbursement</li><li>Shift Allowance</li></ul> But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here.  When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success. Learn more about Insight:  <a href="https://www.linkedin.com/company/insight/" rel="noopener" target="_blank" title="https://www.linkedin.com/company/insight/">https://www.linkedin.com/company/insight/</a> Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &amp;25 A Gurugram Gurgaon Hr 122002 India

Insight Enterprises

Factory Supervisor

Analyst, Real Time ManagementJob Title:Analyst, Real Time ManagementJob Description<h4>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4>Role and KEY RESPONSIBILITIES</h4><ul><li><h4>Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365)</h4></li><li><h4>Real time monitoring of associates performance from all teams at all sites</h4></li><li><h4>Managing Real Time updates on Service Levels, Contact data and other KPIs</h4></li><li><h4>Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals</h4></li><li><h4>Communicate and call out changes to incoming contact patterns to operations and the broader WFM team</h4></li><li><h4>Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather)</h4></li><li><h4>Support changes within routing profiles to move associates as needed</h4></li><li><h4>Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage</h4></li><li><h4>Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met</h4></li><li><h4>Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders</h4></li><li><h4>Review and process VTO/PTO/OT/Non-Prod time requests in real-time</h4></li><li><h4>Provide assistance to the other WFM teams as needed.</h4></li></ul><h4>Key Skills &amp; Knowledge</h4><ul><li><h4>MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage</h4></li><li><h4>Graduate with 2+ years contact centre experience and Good Communication Skill</h4></li><li><h4>MS Office – PowerPoint, Word, Access, Outlook, etc.</h4></li><li><h4>InContact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)</h4></li><li><h4>1+ years’ Workforce Experience (RTA or greater)</h4></li><li><h4>Basic knowledge of the call centre industry.</h4></li><li><h4>Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).</h4></li><li><h4>Knowledge of ACD and Call Center Workforce applications - preferred.</h4></li><li><h4>Strong oral and written communication skills.</h4></li><li><h4>Proficient in Microsoft Office.</h4></li><li><h4>Ability to multi-task, prioritize, and meet timelines of deliverables.</h4></li><li><h4>Self-starter, sense of urgency, and works well under pressure.</h4></li><li><h4>High attention to detail, sense of professionalism and ability to develop relationships</h4></li></ul><h4>Qualification: Graduate</h4><h4> Disclaimer:</h4><h4> 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'</h4>Location:IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ InfinityLanguage Requirements:Time Type:Full time2025-09-16If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Mid Level

Concentrix

Analyst

Operations Executive - Gurgaon (RI)About Rentokil Initial HygieneInitial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. For more details: <a href="https://www.initial.com/in/" rel="nofollow noreferrer noopener">https://www.initial.com/in/</a>RequirementsAbout the Role:<ul> <li>The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.</li> <li>The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li> </ul>Job Responsibilities:<ul> <li>Coordinate with clients and maintain strong relationships to ensure service excellence and retention</li> <li>Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution</li> <li>Validate and generate data, plans, and reports using the iCABS system</li> <li>Handle billing, invoice submissions, revisions, and credit note (CN) maintenance</li> <li>Follow up on POs, service contracts, legal agreements, and contract renewals</li> <li>Oversee office administration, statutory compliance, attendance, and petty cash management</li> <li>Manage vehicle maintenance and GPS tracking</li> <li>Supervise the service team and ensure smooth operation of the service centre</li> <li>Maintain inventory records, including battery stock	</li> </ul>Key Result Areas:<ul> <li>Client Relationship Management</li> <li>Service Planning &amp; Execution</li> <li>System &amp; Data Management</li> <li>Billing &amp; Documentation</li> </ul>Competencies (Skills essential to the role):<ul> <li>Client Service Orientation</li> <li>Effective communication skills</li> <li>Time Management</li> </ul>Educational Qualification / Other Requirement:<ul> <li>Any Graduate</li> <li>5 - 10 Years required </li> </ul>Role Type / Key working relationships:<ul> <li>Individual Contributor</li> <li>Internal team</li> <li>External stakeholders	</li> </ul>BenefitsWhat can you expect from Rentokil Initial Hygiene ?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul> <li>Service</li> <li>Relationships</li> <li>Teamwork</li> <li>Responsibility</li> </ul>DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Senior Level

Rentokil Initial Hygiene India Private Limited

Operations Executive

Operations Team Member-SUPPORT SERVICES-Operations 360Team Member – Trade Advisory Desk (Capital Account Transactions – Back office operations)<ul><li>Should have proficiency in handling MS Excel</li><li>Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. </li><li>She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly.</li><li>Should possess good communication skills both oral and written.  Should be able to respond professionally on stakeholders queries received if any.</li><li>Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI</li><li>Should maintain professional inter-team communication and co-ordination. </li></ul> Candidate should have the skill set to handle the following:<ul><li>Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. </li><li>Where necessary guide the customers on discrepancy resolution related to FIRMS reporting.</li><li>Periodical reconciliation of RBI reporting with system generated remittance and other reports. </li><li>Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. </li><li>Follow-up on pending FDI reporting. </li><li>Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries</li><li>Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc.</li><li>Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response</li><li>Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. </li><li>MIS maintenance and circulating MIS to internal teams as per requirements</li><li>Maintaining strict TAT terms, efficient first time right services to internal and external customers.  Should be ready to walk the extra mile in delivering services. </li></ul> <ul><li>Should have proficiency in handling MS Excel</li><li>Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. </li><li>She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly.</li><li>Should possess good communication skills both oral and written.  Should be able to respond professionally on stakeholders queries received if any.</li><li>Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI</li><li>Should maintain professional inter-team communication and co-ordination. </li></ul> Candidate should have the skill set to handle the following:<ul><li>Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. </li><li>Where necessary guide the customers on discrepancy resolution related to FIRMS reporting.</li><li>Periodical reconciliation of RBI reporting with system generated remittance and other reports. </li><li>Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. </li><li>Follow-up on pending FDI reporting. </li><li>Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries</li><li>Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc.</li><li>Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response</li><li>Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. </li><li>MIS maintenance and circulating MIS to internal teams as per requirements</li><li>Maintaining strict TAT terms, efficient first time right services to internal and external customers.  Should be ready to walk the extra mile in delivering services. </li></ul>                                                 <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Operations Associate

Operations ManagerJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Position Summary:Manage overall operations team assigned to and be responsible for effective and successful management of our employees. Takes complete ownership in driving team productivity, quality controls and compliance measures as established and set for the Operations Department. Ensure effective and efficient operations through engaging with relevant stakeholder teams and by enhancing various operational procedure in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand and improve business outcomes. Carry out any additional supervisory responsibilities in accordance with various policies outlined by the organization Essential Functions (Duties and Responsibilities): 40% Initiate and close projects related to outstanding health insurance claims, remittances and or denials by inspiring internal and cross geography teams<ul><li>Take complete ownership pertaining to project, process &amp; people while maintaining cordial relationship</li><li>Manage own work and the work of others while seeking and integrating input to execute more effectively.</li><li>Be inquisitive and drive process improvements for continuous enhancement of existing workflow processes.</li><li>Keep others apprised of any changes/ updates to various workflows and communicate/coordinate effectively with team members to ensure continuity of work.</li><li>Manage both internal and external stakeholder relationships through clear and concise communication and reporting</li><li>Effortlessly initiate, develop and implement various projects and reporting processes, tools and metrics</li><li>Exercise discretion and independent judgment with respect to critical matters</li><li>Challenge status-quo and drive improvement in the overall outcome of the process</li><li>Effectively advocate for individual, team and divisional/company goals that are aligned to athena’s vision and mission</li><li>Take lead on hiring right talent, grooming and retaining critical talents is key for the success of the organization</li><li>Enable and support cross geography team and cultural blending</li></ul>25% Own challenging people and project assignments independently with ease and deliver fulfilment of work across the company<ul><li>Responsible for Performance Management, Project Management, Coaching, Supervision, Results Driven, Developing Standards, Foster Teamwork, Handle Pressure, Constructive Feedback.</li><li>Possess strong communication (verbal and written) and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team-driven environment.</li><li>Ability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively with maniacal attention to detail.</li><li>Proven ability to meet deadlines in a fast-paced environment and experience using multiple mediums to resolve daily tasks</li><li>Become an active participant in athenahealth’s teaching and learning culture</li><li>Manage internal and external stakeholder relationships through clear and concise communication and reporting</li><li>Fully participate in the drive to accomplish all department and corporate goals</li></ul>35% Accept full ownership and leadership responsibility for team development<ul><li>Proven ability to build strong teams that apply their diverse skills to achieve common goals</li><li>Demonstrate a strong drive to achieve meaningful results</li><li>Ensure that the team’s work aligns with the organization’s vision</li><li>Instill trust through honesty, integrity and authenticity</li><li>Balance strategic concerns with day-to-day activities</li><li>Build effective relationships across geographies and divisions for a collective success</li><li>Makes timely decision with the right information available</li><li>Constantly think deep and discuss with leaders on athena’s product and services to feed strategic input and tactical solutions to Quarterly or Annual planning cycle</li><li>Conducts periodic performance and team reviews enable the team members with right career path guidance in turn align the divisional objectives</li><li>Lead and enable innovative and creative thought process amongst the team to keep up the pace of growth and evolve continually</li></ul>Education &amp; Experience Required: <ul><li>Bachelor’s degree or equivalent </li><li>10-12 years’ experience in fast paced environment</li><li>Previous experience in healthcare RCM environment, mandatory</li><li>Willing to work in night shift </li></ul>Knowledge &amp; Skills: <ul><li>Healthcare RCM knowledge, mandate</li><li>Excellent communication skills</li><li>Problem framing and problem-solving skills</li><li>Excellent project management skills</li><li>Exceptional stakeholder management skills</li></ul>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" rel="noopener noreferrer" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a><h4>Experience Level</h4>Mid Level

Athenahealth Technology Private Limited

Operations Manager

Operations Buyer<h4>Job Purpose and Impact</h4>The Procurement Operations Buyer will execute procurement work processes for multiple sourcing categories and locations including procurement process transaction. In this role, you will solve moderately complex technical and customer support issues.<h4>Key Accountabilities</h4><ul><li>Support procurement transactions ensuring the purchase order process completion in alignment with strategic sourcing strategies and policies.</li><li>Perform basic administrative or clerical tasks in support of improvement projects.</li><li>Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.</li><li>Check records and files for accuracy, performing complex analysis of data.</li><li>Lead requests for procurement of non contracted materials and goods, services and supplies.</li><li>Assist end user and ensure material delivery follow plant requirements.</li><li>Other duties as assigned</li></ul><h4>Qualifications</h4><h4>Minimum Qualifications</h4><ul><li>Bachelor's degree or equivalent</li><li>1 to 3 years of experience with end to end procurement (P2O) knowledge with ERP knowledge </li><li>Experience in SAP MM is preferred</li><li>Should have basic knowledge of MS Office and good communication skills</li></ul><h4>Preferred Qualifications</h4><ul><li>Working knowledge of enterprise resource planning application experience</li><li>Experience working in shared service operations</li></ul><h4>Experience Level</h4>Mid Level

Cargill India

Assistant Merchandiser

IN_Senior Associate_O9_ Supply Chain _Advisory_GurgaonLine of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismManaged ServicesManagement LevelSenior AssociateJob Description &amp; SummaryAt PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In connected supply chain at PwC, you will focus on optimising supply chain operations and improving end-to-end visibility and collaboration. You will work closely with clients to analyse supply chain processes, identify areas for improvement, and develop strategies to enhance efficiency, reduce costs, and increase responsiveness. Working in this area, you will provide guidance on technology and data analytics to create a connected and agile supply chain network.Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more <a href="https://www.pwc.in/about-us.html" rel="noopener noreferrer" target="_blank">about us</a>.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.Job Description &amp; Summary: A career in our Supply Chain Management practice, will provide you with the opportunity to help our clients optimize all elements of their supply chain to move beyond the role of a cost-effective business enabler and become a source of competitive advantage. We focus on product innovation and development, supply chain planning and execution, procurement and sourcing, manufacturing operations, logistics and warehousing, digital technologies to drive both topline growth and profitability. You’ll be a part of a team that helps organisation’s in transforming their supply chains into a strategic asset. You’ll work with our clients to develop a supply chain strategy, optimise their supply chain footprint and logistics, manage transportation and distribution, develop integrated business planning solutions, and leverage digital to make it future ready.Responsibilities:· Demonstrate thorough knowledge of industry best practices, business process, o9’s solutions, technical architecture and value proposition. · Lead the complete lifecycle of a project from design to delivery of o9’s solutions to customers across industries and geographies. · Understanding of our customer’s requirements by leading workshops with functional and business owners of the processes and documenting it. · Effectively map the business requirements into o9’s platform and come up with a clear, phased achievable blueprint. · Work with a team of experts to configure, solution as per the design to solve deep operations / supply chain problems and institute rigorous performance monitoring process. · Work with the customer to resolve issues and coordinate defect tracking, analysis and resolution process.· Plan, develop and deliver Super User and End User training, for a global user base. · Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams. · Support customer demonstrations. · Be a mentor and guide to junior members.Mandatory skill sets:· 4+ years of experience with implementing supply chain planning applications is a MUST. 2 implementations · Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable. · Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&amp;OP. · Knowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is desirable. · Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation. · Strong ability to lead by example and demonstrate proficiency in both product and domain. · Patient listener with the ability clearly articulate your view point to manage and deliver to customer expectations, even under pressure. · Ability to analyse and process large amounts of data and complement it with intuition to prioritize and focus on thehighest value opportunities or the biggest risks is key.Preferred skill sets:· 3 to 5 years of experience in Supply Chain and in Supply Planning o9 · Experience in · Working with the o9 Supply Planning, Scheduling · Configuring UIs, setting up rules, users etc on the Supply Planning · Good understanding of o9 solver and inventory module · Working with planners / end-users on user acceptance testing · Understanding of key Supply Planning concepts · Good to have - End to End implementation experience - 1 or 2Years of experience required:2-4 YearsEducation qualification:B.Tech/B.E/M.Tech/M.E/MBA/MCAEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Bachelor of Engineering, Bachelor of TechnologyDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsO9 SoftwareOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Budgetary Management, Business Planning, Communication, Cost Accounting, Cost Management, Creativity, Design for Flexibility, Distribution Channel Optimization, Embracing Change, Emotional Regulation, Empathy, Establishing Inventory Levels, Financial Management, Inclusion, Intellectual Curiosity, Inventory Management, Learning Agility, Logistics Management, Manufacturing Operations Management, Market Trends, Operational Excellence {+ 15 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date<h4>Experience Level</h4>Senior Level

PriceWaterhouseCoopers Pvt Ltd ( PWC )

Supply Chain Manager

Operations Lead Connectivity, - GlobalKey Responsibilities Connectivity Operations &amp; Support <ul><li>Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections. </li><li>Provide operational support for GSIP platforms to ensure stable voice and video communication. </li><li>Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access.  </li><li>Support for Factory Network – Factory request for network policy/user Policy/segregation request.  </li><li>Monitor service performance and coordinate issue resolution with stakeholders. </li><li>Handle Escalations and Prioritize service-related requests  </li><li>Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met. </li><li>Project Management – Support Communication and timeline completion </li></ul>Infrastructure Automation and Improvement  <ul><li>Identify opportunities to automate network Service provisioning, monitoring, and reporting. </li><li>Collaborate with engineering teams to develop reusable automation frameworks and templates. </li><li>Ensure automation aligns with security, compliance, and change management policies. </li></ul>GSIP &amp; SASE Management (Good to have) <ul><li>Maintain GSIP configurations and troubleshoot session-related issues. </li><li>Support SASE platform updates, rule changes, and user access policies. </li><li>Ensure both platforms meet performance, reliability, and security standards. </li></ul>Supplier &amp; Managed Services Oversight <ul><li>Manage relationships with managed service providers, ensuring delivery of contracted services. </li><li>Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution. </li><li>Participate in contract reviews, renewals, and negotiations with suppliers. </li></ul>Financial &amp; Invoicing Management (Secondary) <ul><li>Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments. </li><li>Manage intercompany invoicing for shared connectivity services across business units. </li><li>Track operational costs and support budget planning and reporting. </li></ul>Documentation &amp; Compliance <ul><li>Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts. </li><li>Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR). </li></ul>Qualifications <ul><li>Bachelor's degree in information technology, Computer Science, or related field. </li><li>5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509. </li><li>knowledge with network automation tools. </li><li>Proven experience in supplier management, especially with managed services. </li><li>Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology. </li><li>Strong background in vendor and intercompany invoicing processes. </li><li>Excellent communication, coordination, and documentation skills. </li></ul>Preferred Skills <ul><li>Understanding of voice protocols (SIP), cloud networking, and secure access technologies. </li><li>Exposure to ITIL or similar service management frameworks. </li><li>Ability to manage cross-functional teams and multiple operational priorities. </li></ul>Secondary Skills  <ul><li>Good understanding of SIP, Network Security and IT/OT segregation  </li><li>Understanding LAN and SD-WAN.  </li><li>Supplier &amp; Contract Management </li><li>Financial management </li><li>Virtual team working  </li><li>Project management </li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on <a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.kone.com%2Fcareers&amp;data=02%7C01%7C%7C196fba7696d14cb6e18c08d5fed3bd46%7C2bb82c642eb143f78862fdc1d2333b50%7C0%7C0%7C636695107710197112&amp;sdata=mHjxju%2F%2F0Yjd1a9Qo2DoRF7lJdKQrHqujJmglVjPX9w%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">www.kone.com/careers</a><h4>Experience Level</h4>Senior Level

KONE Elevator India

Technical Operations Associate

Manager Global Trade Services At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <h4>Job Overview</h4>We are building a world class Global Trade Services (GTS) organization and the AD&amp;M Business Unit Analyst plays a critical role in supporting trade operations and compliance within the Business Unit (BU).  The BU Analyst serves as a trusted advisor and key team member within TE’s Operational Compliance team for the BU. The purpose of this role is to facilitate TE’s compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade.  This role reports into the GTS Manager EMEA (based in UK)  and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the AD&amp;M Supervisor will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations.   The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.<h4>Job Responsibilities:</h4>Trade Compliance Activities in the BU<ul><li>Execute trade operations and provide compliance oversight for the assigned BU to ensure TE’s compliance with import/export laws and regulations in UK, US &amp; Indian SCOMET Export Controls</li><li>Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders throughout the BU</li><li>Act as a point of contact for BU stakeholders on trade-related matters.</li><li>Work with BU stakeholders and counsel to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operation</li></ul> Partner with Trade Compliance Professionals and Stakeholders across the Enterprise<ul><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization </li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g. make use of applicable Free Trade Agreements, Duty Drawback, First Sale for Export, Foreign Trade Zones, etc.) </li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li></ul> Talent Development &amp; Leadership<ul><li><ul><li>Create a culture of engagement and performance in alignment with TE’s core values </li><li>Lead by example and act with empathy</li></ul></li></ul><h4>Desired Candidate Profile:</h4><ul><li>Bachelor's degree required (international business, supply chain, law, or related field)</li><li>Experience in global trade compliance</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in countries across the region</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Ability to foster teamwork and internal and external relationships</li><li>Excellent organizational habits and priority management </li><li>Customer focused with a commitment to quality</li><li>Travel may be necessary in fulfillment of responsibilities</li><li>Experience in UK, US &amp; Indian SCOMET Export Controls</li><li>SAP &amp; GTS experience</li><li>Customs Compliance experience</li><li>Management of a team</li><li>Success in the role requires strong analytical and creative problem-solving skills, highly developed oral and written communication skills, and the ability to work with interdisciplinary teams (internal and external) to drive issues and projects to conclusion. </li></ul><h4>Competencies</h4>
SET : Strategy, Execution, Talent (for managers)ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at <a href="http://www.te.com/" target="_blank">www.te.com</a> and on <a href="https://www.linkedin.com/company/te-connectivity/">LinkedIn</a>, <a href="https://www.facebook.com/teconnectivity/">Facebook</a>, <a href="http://www.te.com.cn/chn-zh/policies-agreements/wechat.html">WeChat,</a> <a href="https://www.instagram.com/teconnectivity/">Instagram</a> and <a href="https://twitter.com/TEConnectivity">X (formerly Twitter).</a> WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!•    Competitive Salary Package •    Performance-Based Bonus Plans •    Health and Wellness Incentives •    Employee Stock Purchase Program •    Community Outreach Programs / Charity Events •    Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. <h4>Experience Level</h4>Mid Level

TE Connectivity India Pvt Ltd

Export Manager

Manager - Branch Operations - Express Logistics<ul><li>Develop and present the branch AOP and execution plan to meet the set targets</li><li>Deliver AOP revenue &amp; EBDITA through tightly controlled operations and cost for the branch.</li><li>Optimally utilize resources to grow the branch as per the short and long term growth strategies.</li><li>Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.</li><li>Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.</li><li>Develop peak season operations plan, including capacity building in terms of infrastructure and manpower</li><li>Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.</li><li>Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.</li><li>Manage, track and share local relationships of all Vendors.</li><li>Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.</li><li>Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix</li><li>Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance</li><li>Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.</li><li>Maintain relationships with select key accounts in the branch as per the account plan</li><li>Continually find ways to improve and keep our work environment safe</li><li>Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.</li><li>Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.</li><li>Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch</li><li>Adherence to audit compliance and exceeding expectations on CEI scores</li></ul><h4>Experience Level</h4>Mid Level

DP World Express Logistics Private Limited

Branch Operations Manager

Workforce Analyst IAre you interested in project management and acting as a project lead? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members.As a Workforce Analyst on our Change the Bank team within Workforce Planning, you will have the opportunity to lead processes and projects. Your role will be crucial in aligning business resources to meet key performance standards, all while ensuring we deliver the highest level of service to our customers. We value your contribution and look forward to your strategic input in our team.Job Responsibilities: <ul><li>Manage projects and may be required to act as a project lead</li><li>Provide strategic direction and support of Workforce Planning disciplines including scheduling, forecasting, and real-time adherence</li><li>Participate in projects and provide subject matter expertise</li><li>Support process improvements and best practice identification through increased level of experience</li><li>Use of tools like Alteryx, Tableau and Python</li><li> Understanding of Statistical concepts – Probability, Hypothesis Testing</li><li>Perform root cause and trending analysis of historical performance, to identify areas of opportunity and make strategic recommendations</li><li> Analyze trends, Seasonality and Lead efforts to execute changes to optimize service levels and staffing</li></ul> Required Qualifications, Capabilities, and Skills:<ul><li> Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices</li><li> Ability to demonstrate leadership capabilities &amp; Excellent follow-up skills</li><li> Experience in Alteryx, Tableau or Basic Developer skills</li><li> Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task</li><li>Must be flexible with work schedule to accommodate business needs</li><li>Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group</li><li> Strong skills in MS Excel, Access, PowerPoint, and SQL</li><li>Ability to work in a consistently fast-paced, high-volume, high-stress environment with the ability to work independently and in a group</li></ul>Preferred Qualifications, Capabilities, and Skills:<ul><li>3+ years’ experience working in large call center, multi-site, or similar environments</li><li>3+ years’ experience processing, forecasting, staffing, scheduling, and/or project management </li><li>Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB’s required</li><li>WFM experience or knowledge </li><li>Working knowledge of telephony/call routing and workforce platforms</li><li>Knowledge of basic Statistical concepts, Data Science, and Analytical experience with certifications</li></ul>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" rel="nofollow" target="_blank">FAQs</a> for more information about requesting an accommodation.<h4>Experience Level</h4>Mid Level

JP Morgan Services India Pvt Ltd

Human Resources Specialist

Team member-Continuous improvement-Kaizen-SUPPORT SERVICES-Customer ExperienceAs a Team member for Continuous Improvement and Kaizen, you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience. Your focus will be on driving efficiency, reducing waste, and ensuring seamless operations across our customer support functions. This role offers an opportunity to be at the forefront of innovation, utilizing Kaizen principles to create a culture of continuous improvement within the organization.<ul><li>The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment</li><li>S/he will have to identify customer pain areas across the Customer journey.</li><li>Prioritize &amp; resolve the customer issues by simplifying process, relook at policies / practices</li><li>Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework</li><li>Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement</li><li>Driving strategic initiatives centered around complaints/contacts, NPS, TAT to derive insights and enhance customer experience</li><li>Identifying and driving automation of manual processes</li></ul><ul><li>Customer orientation - Essential</li><li>Problem solving / Analytical – Essential</li><li>Project management skills – Essential</li><li>Result Orientation – Essential</li><li>Understanding of business - preferable</li><li>Appreciation of technology – preferable</li><li>Good communication skills – written and oral</li></ul><h4>Experience Level</h4>Mid Level

Quality Supervisor

Marketplace Operations AnalystABOUT USExpect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.ABOUT THIS OPPORTUNITY In this role, you will employ data analysis skills coupled with analytical reasoning skills to study partner performance data and develop actionable insights to aid partners to improve their performance on the Target Plus marketplace. You will also study guest returns, perform analyses and derive actionable insights for internal business teams as well as Target Plus partners to reduce the rate of guest returns.PRIMARY RESPONSIBILITIES<ul><li>Lead and drive projects to reduce cycle time of return disputes processing to elevate partner experience</li><li>Apply descriptive statistics to identify opportunities that affect financial loss to Target</li><li>Collaborate with cross functional teams to develop frameworks and routines to assess areas to reduce controllable expenses for Target Plus</li><li>Influence Product decisions to improve efficacy and efficiency in return dispute management to elevate Partner and Team Member experience </li><li>Independently analyze and articulate actionable insights to reduce guest returns</li><li>Partner with category management, onboarding and data analytics teams to develop action plans to reduce return rates</li><li>Participate in cross functional discussions and influence decisions to reduce guest returns</li><li>Provide weekly reports along with actionable insights on Returns and Return Disputes</li><li>Collaborate with cross functional teams to gather data required to prepare partner scorecards</li><li>Create partner performance improvement plans to improve partner performance</li><li>Track and report partner performance improvements against defined plans on a monthly basis</li><li>Gain subject matter expertise and ensure that external and internal knowledge articles are updated in a timely fashion</li><li>Drive Six Sigma and A3 quality improvements projects focused on delivering business value</li><li>Use SQL and Domo to extract reports, perform analyses and derive actionable insights and report the same to Minneapolis leaders and stakeholders</li></ul>REQUIREMENTS<ul><li>Graduate or Post Graduate or engineering degree in a field of International Business, Supply Chain or Vendor Management</li><li>At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry</li><li>Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization</li><li>Methodical and Organized in planning and execution</li><li>Strong problem solving and logical reasoning abilities</li><li>An understanding of statistical theories and practice</li><li>Expert MS Excel and MS PowerPoint skills</li><li>Ability to analyze data using MS Excel and Domo</li><li>Strong interpersonal, verbal, presentation and written communication skills</li><li>Able to manage multiple priorities, and work with speed and accuracy</li></ul>

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