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Operation Manager Job Details  Job titleOperation Manager Reports to (job) Senior Manager OperationsBusiness UnitBusiness Managed ServicesTeamBespoke OperationsLocationIndia - GurugramJob DimensionsManagement of a Operations team that is responsible for customers with a revenue of over £150 million across the BTInternational.HoursFull TimeDirect Reports50+ FTEBenefit BandD  Why BT?We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and commercial, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. Why Business Unit/Function We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland. Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and Business services including Fleet Solutions and BT Redcare. We also offer specialist Business services to our Internet of Things customers. Why this job mattersOur purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.This role provides support and managed services to our customers through the use of security, monitoring and load balancing technologies, 24x7x365 days a year.  By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication. The role requires an innovative, engaging, driven individual who has a proven record of achievement and experience in managing teams who provide complex services to meet customer requirements.   What I’ll be doing – your accountabilitiesSkills required for the jobThe role will be internally and externally faced; and you will require a high level understanding of the technical services, SASE Product provided by Managed Customer Services to Bespoke/standard  Customers.  You should also have a good awareness of the wider service portfolio available to BT International. You’ll be:<ul><li>Delivering service to customers as per our contractual obligations on a product, Service Design or bespoke managed service wrap as agreed.  This includes resolving incidents, service requests, changes and problems to time, cost and quality </li><li>Validating Service Designs and product specifications to confirm Managed Services can deliver the service outcomes in a scalable and robust way to time, cost and quality.</li><li>Working with the relevant Service Delivery and Transition Managers to ensure any winning new business or new Service Designs are delivered right first time.</li><li>Responsible for the Management of the Team, ensuring the engagement of the team is of a high level and that services to customers are provided on a 24x7x365 basis as per appropriate service models.</li><li>Responsible for ensuring the team’s training and development plans support the individuals requirements and the team’s by ensuring there are no single points of failure and there is adequate cover at all times for their activities</li><li>Act as the primary operational interface with key OEM partners (Cisco, Palo Alto, Fortinet, etc.), ensuring alignment between partner commitments and service delivery outcomes.</li></ul>  • Business acumen: knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases) • Stakeholder management: able to operate and influence at senior levels both internally and externally. • Effective relationship building: ability to deal with people across a wide range of functions, managing and participating in virtual teams. • Strong Communication skills: ability to create clear strategic goals and direction with a compelling story, aligning the team whilst motivating/ empowering to deliver. • Adaptability: flexible to changes in working practices and requirements. • Leadership: able to drive customer experience by motivating and engaging a team in all areas of people management<ul><li>Knowledge of BMS solution offerings, customer IT systems and applications.</li><li>Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert;</li><li>Posess a high level technical knowledge of SASE-Fortinet/ Palo Alto, |CISCO, Meraki technologies |Global Fabric.</li><li>AI adoption strategy, Build and drive the automation roadmap for Network Operations in collaboration with Engineering and Tooling teams. </li></ul> Connected leaders behavioursExperience you would be expected to have <ul><li>Bold Decision Maker</li><li>Commercial Thinker</li><li>Change Agent</li></ul>MANDATORY: <ul><li>Own and maintain the ITIL process/s</li><li>Subject Matter Expert on security firewalling and policies</li><li>Be responsible for process briefing/training where required</li><li>Monitor &amp; control process performance and compliance within the team</li><li>Own the management and reporting aspects relating to your secure role</li><li>Attend and contribute to various BT Security forums relating to Governance, Risk Review etc.</li><li>A will to learn and a creative mind. Some computer programing or work with Excel Spreadsheets, would be useful, though not essential. </li></ul>     Key decisions<ul><li>Contracts/services Accepted into Service</li><li>People/Cultural support framework</li><li>Prioritastion of Workload (demand management)</li><li>Recommender for areas/products supported</li><li>TLR/TLC optimisation </li></ul><h4>Why this job matters</h4>The Network Engineering Manager manages the delivery of client technical requirements and deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.<h4>What you’ll be doing</h4>1.	Manages teams in the delivery of daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. 2.	Manages and ensures client expectations for data communications connectivity and related products and applications, throughout project lifecycle including functionality, cost, delivery schedule, support readiness and relationships (usually working directly with senior level technical resources, project managers, and business decision makers). 3.	Manages a team in the preparation of recommendations and supporting details of formal project proposals for network connectivity and configurations. 4.	Manages a team in the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software. 5.	Manages projects involving interdisciplinary teams, adhering to policy, regulatory requirements, and standards of best practice. 6.	Participates in the development and implementation of policies and procedures and ensures their conformance with information systems goals. 7.	Manages the delivery of support for clients with data protection and overarching cloud capabilities. 8.	Manages the implementation of core and cloud infrastructure security to manage risks and exposure. 9.	Manages the day-to-day operations, administration and support of complex IT &amp; OT networks, wired and wireless local and wide area networks. 10.	Leads routine analysis and interpretation of traffic and utilisation of services on network connections. 11.	Ensures teams follow the development and documentation of network infrastructure, technology, policy, and procedures. 12.	Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment. 13.	Implements ways to improve working processes within the area of Network Engineering.<h4>The skills you’ll need</h4>
Customer ServiceContinuous ImprovementHealth &amp; SafetyNetwork DeliveryIssue ResolutionNetwork SecurityStakeholder ManagementNetwork TestingNetwork ConfigurationCustomer Relationship ManagementNetwork IntegrationNetwork ImplementationNetwork DesignIncident ManagementEvent PlanningTalent ManagementDecision MakingGrowth MindsetPerformance ManagementInclusive Leadership<h4>Our leadership standards</h4>Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.<h4>Experience Level</h4>Mid Level

BT Group

Operation Manager

Senior Associate - OperationsAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionThe position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials.<h4>Key Responsibilities </h4>• Act as a role model for the rest of the team • Provide professional assistance and resolution for escalated/supervisor calls • Represent the Customer care Center on projects, initiatives or testing as needed • Assist with development and dissemination of training materials • Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality • Provide support for questions (including help hotline) from customer service specialists • Provides training to team members and guide reps on specific steps of the research process of a particular case or issue • Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests • Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner <h4>Education </h4>• 4 year Bachelors Degree (Preferred) <h4>Experience </h4>• 0-2 years experience (Preferred) <h4>Supervisory Responsibilities </h4>• This job does not have supervisory duties. <h4>Education &amp; Experience (in lieu) </h4>• In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary SkillsCustomer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship ManagementShift TimeRecruiter InfoShital Holambe [C]shon4@allstate.comAbout AllstateJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India <a href="https://www.allstateindia.com/life-at-allstate" rel="noopener noreferrer" target="_blank">here</a>.<h4>Experience Level</h4>Mid Level

Allstate Solutions Pvt Ltd

Senior Operations Associate

Senior Strategic Sourcing SpecialistAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.<h4>A Day in the Life</h4>Responsibilities<ul><li>Create value across the entire portfolio of ~$500M+</li><li>Work independently to build strategic relationships with internal stakeholders and suppliers</li><li>Lead reporting &amp; data analytics for supplier management &amp; spend program governance</li><li>Support  implementation of sourcing strategies that result in a sustainable competitive advantage</li><li>Assist in supplier relationship management activities for strategic IT services categories</li><li>Achieve year on year value improvements for all aspects of service, innovation, and cost</li><li>Lead and support complete RFx events for IT services</li><li>Lead and support strategic contract negotiations for large scale engagements with sophisticated IT partners</li><li>Advise internal stakeholders with a balanced view of contract risk and liabilities and advocate for their interests</li><li>Gather market intelligence and industry trends</li><li>Recommend solutions to business problems and identify opportunities for improvement</li><li>Educate and train stakeholders on key indirect supply management initiatives and policies</li><li>Bring forth a mindset of continuous improvement</li><li>Lead from your seat!  We’re looking for a highly talented individual who is motivated by setting challenging goals and given the freedom to achieve them. </li><li>Work alongside experienced and motivated colleagues who are collaborative, creative and know how to have fun.</li><li>Have the opportunity to mentor early to career talent, if this is an area of interest for you! </li></ul>Required Knowledge and Experience<ul><li>Bachelor's degree and 7+ years of sourcing/category management experience.</li><li>Growth mindset, passion, curiosity + grit; Must demonstrate a strong desire to learn from every opportunity</li><li>Ability to influence stakeholders at all levels of the organization</li><li>Strong oral and written communication skills</li><li>Strong analytical and critical thinking skills and ability to drive actionable insights from data</li><li>Highly proficient in Microsoft Excel, Word, PowerPoint.</li></ul>Nice to Have: <ul><li>Indirect sourcing experience (Professional Services, IT or IT Services, Financial Services, Legal Services, Facilities, etc.) preferred, however will consider the right candidate with only direct materials experience</li><li>Experience reviewing and drafting legal agreements</li></ul>Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. <h4>Benefits &amp; Compensation</h4>Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).<h4>About Medtronic</h4>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity <a href="http://www.medtronic.com" rel="noopener noreferrer" target="_blank">here</a>   <h4>Experience Level</h4>Senior Level

India Medtronic Pvt. Ltd

Procurement Manager

Senior Manager - Operations
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Senior Level

Quess Corp Limited

Senior Operations Manager

Process Excellence Lead<h4>Job Description</h4>We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management, ensuring customer satisfaction and spearheading innovation and transformation projects across EMEA &amp; India operations.This role blends strategic process oversight with hands-on operational involvement, requiring strong collaboration across teams, a deep understanding of system and workflow optimization, and the ability to deliver measurable outcomes. The successful candidate will bring a strong analytical mindset, demonstrated project leadership, and the ability to influence stakeholders across various levels and geographies.The ideal candidate will not only oversee daily operational performance but will lead continuous improvement efforts, foster cross-functional innovation, and champion quality excellence throughout the organization.Key Responsibilities<ul><li>Oversee and manage daily operational activities with a focus on achieving production targets, quality metrics, and customer satisfaction.</li><li>Lead process improvement initiatives using Lean, Kaizen, or Six Sigma methodologies to drive efficiency and cost optimization.</li><li>Manage SAP ECC and CRM project activities, including designing test cases, coordinating user acceptance testing (UAT), and ensuring smooth implementation of system upgrades and process changes.</li><li>Lead SOP creation and standardization related to SAP ECC and CRM processes, ensuring that system users are well supported with clear guidelines and best practices.</li><li>Drive customer feedback (Customer Experience) analysis and lead action planning for enhanced service delivery.</li><li>Collaborate with cross-functional teams and global stakeholders to ensure successful project execution and alignment with strategic goals.</li><li>Ensure Quality Management System (QMS) compliance and audit preparedness (SOX and external audits), including managing RCA/CAPA and maintaining documentation controls.</li><li>Present project progress, business cases, and insights to senior leadership through data-driven storytelling and reporting.</li><li>Lead the resolution of customer escalations, partnering with global teams to tackle complex operational issues.</li><li>Mentor and guide team members while promoting a positive, collaborative, and performance-oriented team culture.</li><li>Own and manage specific sub-processes end-to-end, providing support for daily operations as required.</li><li>Support people engagement initiatives by tracking daily performance, offering coaching, and facilitating feedback sessions.</li><li>Work closely with managers and team supervisors to address team learning needs, performance gaps, and development opportunities.</li><li>Foster a strong culture of accountability, collaboration, and innovation.</li><li>Support Web Billing operations, including end-to-end process optimization and customer portal registration.</li></ul>Required Skills &amp; Experience<ul><li>Proven experience managing end-to-end order management for both Sales and Services.</li><li>Extensive hands-on knowledge of SAP ECC and CRM systems, including deep understanding of their architecture, workflows, and data integration points critical to commercial operations.</li><li>Experience in configuring, testing, and troubleshooting SAP ECC modules (such as Sales &amp; Distribution, Finance, and Logistics) and CRM functionalities tailored to sales and customer service processes.</li><li>Ability to analyze system performance, identify bottlenecks, and recommend improvements or automation opportunities within SAP ECC and CRM landscapes.</li><li>Skilled in designing test scenarios, managing UAT, and driving system adoption to ensure business processes are accurately supported by SAP tools.</li><li>Ability to manage complex administrative processes with visibility across the entire value chain.</li><li>Strong skills in trend analysis, benchmarking, market evaluation, and performance impact assessments.</li><li>Excellent written and verbal communication, with the ability to present effectively to senior stakeholders.</li><li>Strong influencing skills and ability to drive change without direct authority.</li><li>Effective decision-making and problem-solving abilities, even in high-pressure environments.</li><li>Flexibility to meet global business demands, including working on stretch goals.</li><li>Demonstrated ability to deliver data-driven insights and measurable improvements.</li><li>Experience with stakeholder engagement, partner/customer registration, and ACX action planning.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's or Master’s degree in Business, Operations, Information Systems, or a related field.</li><li>8+ years of experience in operations, process improvement, and/or project management with significant exposure to SAP ECC and CRM implementations or enhancements.</li><li>Prior exposure to indirect team engagement, daily performance tracking, and team capability building.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Day<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

Agilent Technologies India Pvt Ltd

Business Process Lead

Professional 2, Workforce ManagementA Professional 2, Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage. Your role in our mission•    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI What we're looking for •    Forecasting and Staffing: •    Analyze historical data to predict future call volume and staffing requirements for locked forecasts. •    Develop staffing plans based on forecasted demand and business goals. •    Adjust staffing levels based on real-time fluctuations in demand. •    Scheduling and Allocation: •    Create employee schedules that align with forecasted demand and labor constraints. •    Optimize shift patterns to maximize efficiency and minimize costs. •    Manage employee time off requests and ensure adequate coverage during peak periods. •    Performance Monitoring and Coaching: •    Monitor real-time adherence to schedules and performance metrics. •    Identify areas for improvement and provide coaching to employees. •    Conduct performance reviews and provide feedback. •    Data Analysis and Reporting: •    Analyze workforce data to identify trends and opportunities for optimization. •    Generate reports on key performance indicators (KPIs) related to workforce management. •    Present data insights to management to inform decision-making. •    Compliance Management: •    Ensure compliance with labor laws and company policies regarding scheduling and overtime. •    Monitor employee time and attendance to prevent violations. What you should expect in this role•    Strong analytical skills and ability to interpret data •    Excellent communication and interpersonal skills •    Proficiency with workforce management software •    Understanding of labor laws and compliance requirements •    Problem-solving and decision-making abilities •    Proficiency with telephony routing solutions •    Proficiency with Excel and Power BI Remote Work EnvirovementShift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)

Gainwell Technologies

Labour Supervisor

Operations Expert, AVP<h4>Job Description:</h4>Job Title: Operations Expert, AVPLocation: Bangalore, IndiaRole Description<ul><li>Support and contribute towards a continuous improvement program of work borne out of a QA testing results, assess root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements.</li><li>Contribute to forward looking strategy for QA including, AI, machine learning &amp; process re-engineering.</li><li>The Operations Expert provides in-depth technical knowledge and expertise covering complex policies, processes, products, and regulatory requirements.</li><li>Keep abreast of industry best practices, sharing knowledge with a range of internal stakeholders at all levels, regionally and globally as appropriate. Input to Business strategy as required.</li><li>The Operations Expert represents the Bank by managing strong relationships with all relevant internal and external stakeholders e.g., industry forums, regulators, third party vendors, market participants and internal divisions e.g. IT, Legal or Product Management.</li><li>They communicate all changes relating to operational requirements, which impact on relevant processes and controls, ensuring understanding by the relevant target audiences.</li><li>The Operations Expert identifies analyses and reviews operational readiness for any change-related activities. They define the requirements e.g. for the standardization of processes/policies, translating the required changes for an operational environment and overview effective implementation. They also assess the risks and are responsible for risk mitigation to protect the Bank’s reputation.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities<ul><li>Operate as RCC/TAX Quality Assurance SME with the global QA function.</li><li>The Operations Expert acts as a Subject Matter Expert (SME), specializing in KYC/Reg Classification/TAX &amp; AML.</li><li>Required to review the documents/ regulatory requirement as part of the RCC/TAX QA review.</li><li>Review files on a sample basis by applying the QA methodology to deliver an objective review of client files from multiple locations globally, to assess the adherence to the policy requirements for some of the key regulatory classifications in the bank, such as MiFID, FATCA, CRS etc.</li><li>Perform accurate and consistent QA checks on files across multiple locations, business areas and client types.</li><li>Identify risks within the documentation and confirm issues have been remediated and/or appropriately escalated through the escalation process.</li><li>Partner with RCC/TAX Operations teams to improve standards.</li><li>Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA &amp; RCC/TAX Operations teams.</li><li>Engagement with Sr Stakeholders in the organization in form of regular governance forums.</li></ul>Your skills and experience<ul><li>Minimum Bachelor’s degree or equivalent in relevant field</li><li>No. of years of Experience: Profound knowledge of Know your Customer (KYC) matters, various regulations, and TAX topics with 10+ years E2E KYC/RCC/TAX operations experience.</li><li>Team management:  3 years team management experience is preferable. Skills:</li><li>Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required.</li><li>Experience with investment banking clients and with preferably with risk and complex client entity structures.</li><li>Effective communication, organization, prioritization, and interpersonal skills.</li><li>Ability to work to high standards and under strong time constraints.</li><li>The ability to utilize your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies.  Combine subject matter expertise and able to transfer knowledge to colleagues.</li><li>Project management/Process engineering experience within the KYC/RCC/TAX &amp; AML function.</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.htm" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.<h4>Experience Level</h4>Senior Level

Deutsche Bank

Operations Specialist

Senior Operations Analyst<h4>Job Description:</h4>Job Title: Senior Operations AnalystLocation: Pune, IndiaRole Description<ul><li>You as a Senior Analyst will be responsible for completion of day-to-day activity (Static amendments and set-up’s on various applications used by Front office, Middle office and Back office) as per standards and ensure accurate and timely delivery of assigned production duties.</li><li>You need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. You should ensure that all queries related to routine activities are responded to within the time frame specified.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under child care assistance benefit (gender neutral)</li><li>Flexible working arrangements</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities <ul><li>Responsible for the Investigation and resolution of static data related issues in various applications used by front office , middle office and back office team</li><li>Ensure timely and accurate processing of static set-up request from PM’s , Traders</li><li>Ensure adherence to standards , procedures and also identify risk, mitigate wherever there is a control issue</li><li>Demonstrate domain expertise in identifying root causes and remediation of sourcing and data quality issues</li><li>Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business</li><li>Ensure team work culture is practiced.</li><li>To get involved in process improvement projects driven by the management.</li><li>Ensure proper back-ups created and assist during contingencies (Staff shortage, high volumes etc.)</li><li>Exhibit excellent ownership attitude and should have a client-focus and delivery mind-set</li></ul>Your skills and experience<ul><li>Should have complete knowledge of Trade Life Cycle.</li><li>Should preferably have knowledge of Capital market and various financial products, with strong market data experience</li><li>Good understanding of Reference Data and Market Regulatory terms, on both static and variable market data</li><li>Familiarity with Bloomberg, Reuters and other global data source points</li><li>Prior interaction with IT development staff is plus</li><li>In depth instrument knowledge in at least (FI, EQ, Derivative) some areas minimum, broader the knowledge the better</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information: <a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.<h4>Experience Level</h4>Senior Level

Assistant Manager - Fulfilment OperationsJob Title: Assistant Manager - Fulfilment OperationsLocation: BangaloreAbout Unilever:Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.About UniOps:Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. The Asst. Manager – S2P will be responsible for overseeing end-to-end Source-to-Pay operations with a focus on order fulfilment, supplier management, and helpdesk support. The role requires strong expertise in COUPA and related procurement systems to ensure seamless operations, user support, and process improvements. The incumbent will manage a team responsible for operational excellence, compliance, and continuous improvement within the procurement cycle. • Manage PR2PO, Helpdesk and Automated buying operations for global MBS sourcing through the 3PSP. • Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents. Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption. • Operationalizing controls in all service lines designed by the PEC Team and ensure that the same are strictly adhered to. • Support audits like Corporate, GCAD (Global Control Assurance Department), Sox, Statutory and provide required support for closure of audits on time • Manage vendor relationships and ensure service level agreements (SLAs) are achieved. Publish the month-end KPI reporting and Leadership presentations • Collaborate with cross-functional teams including Finance, IT, and Business Units for smooth S2P operations. • Undertake transformation initiatives in the areas of fulfilment. Design and develop dashboards/visualization to showcase KPI tracking. Key Responsibilities: Operational Management • Manage end-to-end S2P processes including requisition to purchase order, order fulfilment, invoice processing, and payment execution. • Oversee order fulfilment activities ensuring timely procurement, delivery, and resolution of order-related issues. • Ensure adherence to company procurement policies, controls, audit and compliance requirements.System &amp; Technical Expertise (COUPA) • Act as the COUPA system expert to support business users, resolve technical/system-related issues, and coordinate with IT/COUPA support teams. • Drive enhancements, configurations, and testing in COUPA for improved efficiency and automation. • Monitor and analyze system performance to proactively identify issues and opportunities. Helpdesk &amp; User Support • Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents. • Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption. • Ensure high customer satisfaction scores for helpdesk operations.Team &amp; Stakeholder Management • Lead, mentor, and develop a high-performing team handling day-to-day procurement and support operations. • Collaborate with cross-functional teams including Finance, IT, and Business Units for smooth S2P operations. • Manage vendor relationships and ensure service level agreements (SLAs) are achieved.Continuous Improvement &amp; Reporting • Monitor KPIs (cycle time, order accuracy, user satisfaction, compliance, cost savings) and implement improvements. • Identify opportunities for automation and process simplification in S2P. • Prepare and present regular performance reports to senior leadership. Qualifications &amp; Skills: • Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field; MBA/Chartered Accountant/Procurement Certification (CIPS/ISM) preferred. • 8+ years of experience in S2P/Procurement operations with at least 3+ years in a managerial role. • Strong functional and technical knowledge of COUPA (P2P, Invoicing, Supplier Portal, Analytics, Configurations). • Experience in order fulfilment, procurement helpdesk management, and stakeholder/vendor engagement. • Strong analytical, problem-solving, and process improvement skills. • Excellent leadership, communication, and stakeholder management abilities.Please Note:All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.<h4>Experience Level</h4>Senior Level

Hindustan Unilever Limited

Assistant Manager Operations

Business Analyst - QTPS Operations<h4>The Opportunity:</h4>Avantor is looking for a Business Analyst for the QTPS Operations team. The role will be a Subject Matter Expert in Avantor's Quotes and Pricing processes. The analyst interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. The analyst gathers, documents, and analyzes business needs and requirements. What we’re looking for Experience: An associate with more than 4 years of experience in the respective domain of application.Preferred Qualifications:<ul><li>Sound Knowledge of Microsoft Office applications, especially Excel and Access</li><li>Ability to think analytically, problem-solving skills and quantitative skills</li><li>Attention to detail and a natural aptitude for numbers/ High level of numeracy</li><li>Excellent written and verbal communication skills and business acumen</li><li>Customer-centric and a Go-Getter attitude</li><li>Manage time and priorities – set timelines, coordinate tasks for yourself and with others</li><li>Apply teamwork skills to a range of situations and ability to work both independently and as part of a team with professionals at all levels</li><li>Flexible approach in adapting to changing priorities, necessary to support the business</li><li>Flexible to work in Shifts is a Mandate</li></ul>How will you thrive and create an impact:<ul><li>Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.</li><li>Staying up to date on the latest process and IT advancements to automate and modernize Reports</li><li>Conducting meetings and presentations to share ideas and findings</li><li>Performing requirements analysis.</li><li>Documenting and communicating the results of the efforts.</li><li>Effectively communicating insights and plans to cross-functional team members and management.</li><li>Gathering critical information from meetings with various stakeholders and producing useful reports.</li><li>Ensuring solutions meet business needs and requirements.</li><li>Performing user acceptance testing.</li><li>Participate in the problem resolution (Initiate ABS for Process improvements)</li><li>Updating, implementing and maintaining procedures.</li><li>Prioritizing initiatives based on business needs and requirements.</li></ul>Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.   We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:recruiting@avantorsciences.com" rel="noopener noreferrer" target="_blank">recruiting@avantorsciences.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation<h4>Experience Level</h4>Mid Level

Avantor Performance Materials India Ltd

Business Analyst

Operation ManagerReq ID:497071  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.  RESPONSIBILITIES:  <ul><li><ul><li>Lead and manage run operations for portfolio of applications:<ul><li>Periodic weekly / monthly review of state of operations with key business stakeholders</li><li>Provide expertise to support sites on new topics / new processes deployment</li><li>Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites</li><li>Ensure operations of all applications are as per SLAs</li><li>Participate and lead any P1/P2 incidents pertaining to applications in production</li><li>Working with operations team and suppliers implement actions to continuously improve performance of applications</li><li>Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously</li><li>Lead Transition to Run.</li><li>Responsible for Cost management of solutions, reporting and continuous improvement.</li></ul></li></ul></li></ul>  <ul><li><ul><li>Business connect and Stakeholders Management:<ul><li>Accountable along with Business &amp; Process Owners  to collect, filter and prioritize change requests</li><li>Work with Business &amp; Process Owners  and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process</li><li>Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. </li><li>Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service owner and decision approver</li><li>Perform KU connect / business connect meetings. Accountable for customer satisfaction</li><li>Strengthen the prioritization mechanism of requirements and related governance as part of release process</li><li>Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors</li></ul></li></ul></li></ul> <ul><li><ul><li>Managing partner ecosystem for effective service delivery<ul><li>Manage and drive partners for effective service delivery and operations for their respective application portfolio  (Incident Management, Problem management, Service Request fulfilment and Change management)</li><li>Monitor, track &amp; Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLA’s/KPI’s- ensuring they are met by partners.</li><li>Control quality of deliverables from External partners  ( Run Daily / Weekly governance meetings)</li></ul></li></ul></li></ul>  <ul><li><ul><li>Responsible for Core Model consistency:<ul><li>Ensure that core model (Solution + processes &amp; rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently  ( co-ordinate with required stakeholders in getting the inputs)</li><li>Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem.</li></ul></li></ul></li></ul> <ul><li><ul><li>Participate and provide inputs to rest of the IS ( Information Systems) teams  ( Architects/ Projects) to maintain consistency for respective functional domain(s): <ul><li>Provide support on new topics from RUN perspectives (new processes, new business stakes)</li><li>Participate / Support new projects concerning IS Landscape of functional domain </li><li>Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives</li><li>Support projects and initiatives, </li><li>Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment </li></ul></li></ul></li></ul> <ul><li>Competencies &amp; Skills<ul><li><ul><li>Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers</li><li>Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization</li><li>Able to formalize and present a synthetic view on complex issue sand concepts</li><li>Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional)</li><li>Coordination skills to lead and deliver run roadmap and improvement projects in parallel</li><li>Strong organization skills with ability to meet tight deadlines and high challenges</li><li>Result oriented and attention to details</li><li>Ability to work with full autonomy and limited support</li><li>Ability to work effectively in virtual, geographically dispersed and cross-cultural environments</li><li>Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations)</li><li>Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required</li><li> </li></ul></li></ul></li><li>TECHNICAL COMPETENCIES &amp; EXPERIENCE   <ul><li>10+ years of overall IT experience. Around 5 years of 24x7 Production support experience</li><li>Language Skills: Knowledge and Hands on exp in Power Apps, RPA solutions, Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting,</li><li>Driving performance and service quality for run activities for Engineering Applications</li><li>Partner ecosystem management - Manage partner teams for Run activities compliance with Quality &amp; Service Agreements</li><li>Transition Management- Secure hand between build and run activities</li><li>Expertise in driving process improvements initiatives</li><li>ITIL certification required. A must.</li><li>Experience with other multinational companies and working in other geographies preferred.</li><li>Location for the role? Travel? If yes, how much (%)-  Bangalore.  Travel very less .</li></ul></li></ul>  You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to noteAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.  Job Type:​Experienced​<h4>Experience Level</h4>Mid Level

Alstom Transport India Ltd

Lead, Master Data Management, M&S Services, Hyderabad HubJob title: Master Data lead- Supply chain.Location: Hyderabad  Job purpose:<ul><li>Secure master data (MD) quality and availability at the Sanofi target. Support master data quality improvement activities across all sites in the frame of M&amp;S master data playbook. Identify any master data quality and availability issues and propose solutions and remediation (continuous improvement spirit).</li></ul>Key accountabilities:<ul><li>Represent your teams in business operations leadership meetings as well as projects (on demand)</li><li>Collect and raise continuous improvement (CI) measures to improve collaboration between business operations and business stakeholders, prepare relevant materials to obtain senior leadership buy-in</li><li>Understand and put in place effective governance mechanism:<ul><li>Regular performance reviews of team</li><li>To motivate team leads to improve teams’ performance everyday</li><li>To ensure required skills of team members and increase retention rate</li><li>Identify and leverage synergies across the different teams within MD business operations</li></ul></li><li>Be the second level of escalation for your teams</li><li>Liaise with key business stakeholders (e.g. Business Process / System Owner)</li><li>Lead teams performing the following MD activities:<ul><li>Ensuring data standards and data quality targets are met, suggest business rules based on recurring data issues</li><li>Coordinating MD collection to ensure efficient e2e data maintenance processes and preparing MD extraction to support business meeting (e.g., capability review)</li><li>Checking single / mass MD requests and performing data enrichments</li><li>Driving continuous improvement by identifying and raising initiatives to respective team lead</li><li>Supporting MD evolution, projects, and improvement initiatives, including cleansing initiatives and migrations</li><li>Providing input for documentation, training materials, and knowledge management</li><li>Maintaining MD user authorizations per system and role</li><li>Supporting MD community on site level, incl. data content owner/ MD users and conduct impact analyses for upcoming site project</li><li>Contributing to the education of the MD community</li><li>Monitoring the SLA of the MD creation / modification/ deactivation processes, and supporting the development of KPIs, data quality dashboards and scorecards</li></ul></li></ul>About You:<ul><li>Experience:  Minimum 5 years as team leader in Master Data Management with knowledge of pharma industry (e.g., GxP).</li><li>Technical &amp; Soft skills: Strong understanding of Master Data Management and data governance frameworks. Work experience with SAP ERP (ECC 6.0, S/4H, MM &amp; MDG modules).</li><li>Education: educational background in supply chain mgmt. / logistics.</li><li>Languages: Good Communication in English.</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

MIS Executive

Manager - Order Management<h4>Company:</h4>Mercer<h4>Description:</h4>We will count on you to:<ul><li>Manage team and daily operations, make sure meet all service deliverables.</li><li>Act as first point of escalation for system and process issues day-to-day operations.</li><li>Develop and motivate team, including performance management, training and development of team members.</li><li>Highlight, escalate, communicate, and act on proactively any status risks to team members and/or stakeholders.</li><li>Ensure that the systems, processes, and procedures within your team are effective, efficient and are communicated and understood by all team members.</li><li>Adhere to all standards and guidelines established for line of business.</li><li>Liaise with stakeholders and other teams to ensure quick resolution to issues.</li><li>Build relationships with stakeholders and meet their expectations.</li><li>Participate in new member on-boarding activities. Go-to person for on-the-job training of employees in the order processing team.</li><li>Collaborate in discussions to solve moderate issues (e.g. field or result errors) advising of potential risk.</li><li>Resolve access/invoice/reporting related queries and act fast on client feedback.</li><li>Collate, review, and analyze data to provide management information/business reports.</li><li>Provide Refresher training as per calendar and delivers re-training to members requiring additional support.</li><li>Ensure all process documents such as SOPs, FAQs and DTPs are timely reviewed and updated.</li><li>Participate ad lead internal meetings and client meetings as required.</li></ul>What you need to have:  Knowledge &amp; Skills<ul><li>Minimum 7-9 Years’ experience in a professional organization</li><li>Able to lead by example in delivering excellent client service.</li><li>Good Interpersonal, analytical, and strong communication skills (verbal and written)</li><li>Flexible and results-oriented approach to meet varying client and business demands.</li><li>Exposure to participating or leading stakeholder/client calls</li><li>Work independently with stakeholders to understand requirements and delivering on same</li><li>Stakeholders Management</li><li>High level of organization and time management skills with ability to prioritize.</li></ul>Education:<ul><li>Any graduate</li></ul>What makes you stand out?<ul><li>Proven success working in fast-paced team environment, managing multiple projects simultaneously, and developing professional relationships inside the organization.</li><li>Have knowledge about Order Management and fulfilment process.</li><li>Ability to work in an agile environment and under time pressure.</li><li>Excellent problem-solving, analytical, organizational and communication skills</li><li>Business maturity - ability to prioritize and manage multiple work activities, working independently.</li><li>Flexibility to extend shift in case of business requirement.</li></ul>Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh McLennan

Assistant Warehouse Manager

Customer Service Operations<h4>Job Description</h4>We are seeking a dynamic and experienced Process Excellence Lead to join our team. This individual will be responsible for driving end-to-end process improvement initiatives, ensuring audit readiness, and leading innovation projects across AFO commercial operations. The role requires a strong background in cross-functional collaboration, stakeholder engagement, and an analytical mindset with the ability to influence outcomes at all levels. This role combines need-based production responsibilities with significant process management, audit preparedness, partner management, and indirect people engagement exposure. The ideal candidate will not only drive daily operational excellence but will also lead continuous improvement efforts across functions, foster innovation, and uphold the highest quality standards.Key Responsibilities:<ul><li>Manage day-to-day operational activities with a strong focus on achieving production targets, quality, and customer satisfaction.</li><li>Identify, lead, and execute process improvement initiatives and Lean/Kaizen projects to drive cost savings and improve process efficiencies.</li><li>Lead Testing and SOP creation projects ensuring new solutions are effectively implemented across teams.</li><li>Drive customer feedback analysis (Customer Experience) and action planning to improve customer satisfaction and service delivery.</li><li>Pioneer Automation and RPA initiatives where applicable to improve productivity and minimize manual effort.</li><li>Collaborate with cross-functional stakeholders to ensure seamless project execution and alignment with business goals.</li><li>Ensure QMS compliance and audit readiness (SOX, external audits), including RCA/CAPA and documentation controls.</li><li>Prepare and present project progress, business cases, and data-driven insights to leadership and business partners.</li><li>Manage customer escalations and partner with global teams to resolve complex operational challenges.</li><li>Mentor and guide team members while promoting a positive and collaborative team culture.</li><li>Own end-to-end responsibility for sub-processes and support daily operations when needed.</li><li>Supporting the end-to-end Customer Registration (E-Com) process ensuring high accuracy and timely delivery.</li><li>Perform root cause analysis (RCA) and develop corrective and preventive actions (CAPA) for process deviations and quality issues.</li><li>Support people engagement initiatives by tracking daily performance, providing coaching and feedback to team members.</li><li>Work closely with managers and SUPs to address engagement, learning needs, and performance improvements.</li><li>Play an active role in building a strong team culture focused on accountability, collaboration, and development.</li><li>Supporting Web Billing process, ensuring end to end process optimization and portal registration.</li></ul>Required Skills &amp; Experience:<ul><li>Proven experience in global process management, preferably PMP certified.</li><li>Operational excellence in SC and SOM process</li><li>Strong knowledge of SAP ECC &amp; CRM and other ERP tools</li><li>Expertise in handling complex administrative and customer service issues with E2E value chain visibility.</li><li>High proficiency in benchmarking, trend analysis, market analysis, and impact evaluation.</li><li>Strong written and verbal communication and presentation skills.</li><li>Ability to influence without authority and drive change across multiple teams.</li><li>Strong decision-making and problem-solving capabilities.</li><li>Flexibility to work on stretched goals under a global work environment.</li><li>Analytical mindset with a focus on measurable outcomes and data-driven insights.</li><li>Experience handling partner/customer registrations, ACX action planning, and stakeholder engagement.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s or Master’s degree in Business, Operations, or a related field.</li><li>8+ years of experience in operations, process improvement and/ or project management.</li><li>Exposure to SOX compliance, QMS frameworks, and audit preparedness.</li><li>Experience in indirect people engagement, daily performance tracking, and team development.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Evening<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

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