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Genpact

Process Developer

Demo Inventory Business Operations Analyst<h4>Job Description</h4>Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at <a href="http://www.agilent.com/" rel="noopener noreferrer" target="_blank">www.agilent.com</a>. Candidate will be a part of the Agilent Global Business Services with the following roles and responsibilities:<ul><li>Back End Operations, request management</li><li>Create Metrics, Reports and Dashboards basis business fundamentals to enable data-driven decisions</li><li>Customer Service &amp; Stakeholder management</li><li>Building the knowledge base from use cases and updating process documentation</li><li>Identifying repeat issues and tagging them to problems.</li><li>Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.</li><li>Participate in regular review, contribute with ideas around the issues, and provide necessary updates.</li><li>Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.</li><li>Help drive process optimization changes to improve the overall support operations.</li><li>Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.</li></ul><h4>Qualifications</h4>Mandatory Requirements:<ul><li>Knowledge of an order life-cycle e.g. Quote to Cash</li><li>Exposure to ERP Environment – preferably SAP ECC, SD &amp; MM</li><li>Overview of Supply Chain &amp; Inventory management</li><li>Customer Service &amp; Stakeholder’s Management</li><li>Expertise in MS Excel &amp; Power BI Skills</li><li>Any added knowledge of other AI tools &amp; Automation/Technical tools</li><li>strong verbal and written communication skills, as well as be good listeners</li><li>Ability to recognize process gaps and take initiative to lead process improvements</li><li>Uncompromising values: ability to work collaboratively while ensuring compliance - To be able to manage Audit &amp; Compliance requirements per Agilent's Policies</li><li>Able to establish and maintain strong relationships and transactional accuracy</li><li>Graduate/ Postgraduate with 6 - 8 years of experience.</li><li>Typically, at least 4-6 years of relevant experience for entry to this level.</li><li>Project management skills and expertise in designing and implementing process improvements.</li><li>Problem-solving abilities: Must have strong troubleshooting skills to find new ways to help clients with their diverse needs  </li><li>Out-of-Box and innovative thinking for problem resolution.  </li><li>Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.</li><li>Solves straight-forward issues, challenges, and problems within system/process of specialization     </li><li>Deep knowledge and hands on in area of AI, Automation, Power BI,....</li><li>Ability to work in a dynamic and progressive global environment (multi-culture, multi- functional, remote environment, hybrid)</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Day<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Administration<h4>Experience Level</h4>Senior Level

Agilent Technologies India Pvt Ltd

Inventory Management Executive

Team Leader - Operations
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights &amp; technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.*** DISCLAIMER***With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”.  Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.Startek is not responsible for any fraudulent representing the company.  <h4>Experience Level</h4>Senior Level

Startek

Team Leader - Operations

Assistant Manager - Operations<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Planning &amp; managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivityMonitoring of SOPs against output quality to ensure that they are updated at all timesUndertaking quality control of completed work by reviewing outputs against pre-defined criteriaWorking with the team and providing continuous insights on the process/techniquesImpart training (presentations, theoretical and practical tests) and handle queries of teamUndertaking ad-hoc research task<h4>Qualifications</h4>Graduate<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Assistant Manager Operations

Operations AnalystJob details

 •Proposed designation 
 operations Analyst


 •Role type 
 Individual contributor


 •Reporting to  
 Assistant Manager


 •Geo to be supported 
 UK


 •Work timings 
 8:30am to 5:00pm

Roles &amp; responsibilities

 ·Working independently with various stakeholder


 ·Have strong coordination skills with the ability to interact and manage queries from multiple stakeholders


 ·Work as per deadlines and meet quality benchmarks


 ·Assisting with ad hoc projects relating to management and operational matters


 ·Pro-Actively identifying improvement areas and making recommendations to help improve the productivity and efficiency of the business


 ·Undertake any other duties which may reasonably be deemed to come within the scope of the post, which may result in additional responsibilities being added to the role


 ·Work in fast pace and a demanding environment under pressure


 ·Preparation of various monthly, quarterly and year to date reports


 oCollate all required information for operational performance framework and management reporting


 oKeeping track of various tracker and sending daily and weekly reminders.


 ·Extract data from timesheet to run various analysis such as:


 oPreparing and reconciliation of leave reports


 oAuditing the accuracy and completeness of these reports


 ·Maintaining records of all employees, new joiners, leavers, and secondments

This role is for you if you have  the belowEducational qualifications

 •Bachelor’s degree

Work experience

 •Experience in relevant field.

PREFERRED SKILLS

 •Proficiency in Microsoft Excel and working with Databases and Power BI


 •Ability to prepare dashboards, MI Reports


 •Deep understanding of KPIs like utilisation, attrition, headcount etc


 •Proficiency/Working knowledge of Word and PowerPoint, Adobe Professional

Key behavioural attributes/requirements

 •Analytical mind set with good problem-solving skills and eye for detail


 •Personal Effectiveness - communication, initiative and proactive


 •Ability to build and maintain relationships within team and with other departments


 •Ability to priorities and plan workload particularly when dealing with multiple stakeholders and turn around work requests at short notice and flexibility to adapt to working hours and work environments

Other information

 •Interview process: 2


 •Does the job role involve travelling: No


 •Does the busy season apply to this role?: Yes<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Business Operations Analyst

Manager, Operations ChangeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.The Job:The WBD Global Content Operations (GCO) runs worldwide post-production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to delivers for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity.As the Operations Change Manager within the Strategy &amp; Business Development team at Warner Bros. Discovery’s Global Content Operations (GCO), you’ll help deliver complex, global change initiatives that reshape how our content is produced, localized, and delivered to the world.GCO manages post-production and content delivery to more than 3,000 platforms, 600 channels, and 18 streaming services across 200+ territories. We localize content in over 68 languages—and we’re transforming how we work to serve that scale with greater speed, consistency, and innovation.In this role, you’ll be a key player in the change management team—helping define and execute strategies that enable the adoption of new workflows, systems, and ways of working. Reporting to the Director of Strategy &amp; Change and working closely with the Change Management Lead, you’ll partner across teams including operations, technology, and analytics to ensure transformation efforts land smoothly and deliver measurable results.We’re looking for someone who is organized, people-focused, and energized by complexity. You’re comfortable diving into the details, facilitating collaboration, and building trust with cross-functional partners. You care about people, processes, and impact—and you’re ready to help us build a best-in-class change function.The Daily: Lead Change Delivery on Key Initiatives<ul><li>Plan and execute change management activities for initiatives across technology, processes, and organizational transformation.</li><li>Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas.</li><li>Create stakeholder maps, training needs assessments, and communications strategies that support adoption and minimize disruption.</li><li>Help define and refresh Standard Operating Procedures (SOPs), training materials, and workflow documentation as new systems and processes are introduced.</li></ul>Measure, Communicate &amp; Improve<ul><li>Track adoption, engagement, and readiness metrics in partnership with the analytics team, and use that insight to refine change approaches.</li><li>Develop internal communications, surveys, newsletters, and training materials to keep stakeholders informed and engaged throughout change rollouts.</li><li>Support the development of a shared knowledge base for global content operations teams.</li></ul>Cross-Functional Partnerships:<ul><li>Work closely with technology, program management, operations, and the wider change team to align timelines, goals, and messaging.</li><li>Act as a trusted point of contact for operational teams navigating change—bringing clarity, structure, and support throughout the journey.</li></ul>Contribute to the Evolution of the Change Function<ul><li>Share learnings, templates, and best practices with the broader change team to help refine our approach.</li><li>Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model.</li></ul>The Essentials<ul><li>&gt; 5 years of experience in Change Management, Continuous Improvement or related roles.</li><li>&gt; 5 years of experience in Production, Post-Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred.</li><li>Methodologies and Frameworks: Strong knowledge of change management principles, methodologies, and tools</li><li>Critical Thinking: Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions</li><li>Analytical Thinking: Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions</li><li>Communication Skills: Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information</li><li>Time Management Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment</li><li>Documentation: Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.</li><li>Performance Indicators: Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives</li><li>Global Team Collaboration: Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.</li><li>Agility and Adaptability: Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.</li></ul>Shift Timings:- 11.30 AM to 7.30 PM IST How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at <a href="http://www.wbd.com/guiding-principles/" rel="noopener noreferrer" target="_blank">www.wbd.com/guiding-principles/</a> along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our <a href="https://careers.wbd.com/global/en/accessibility" rel="noopener noreferrer" target="_blank">accessibility page</a> for instructions to submit your request.<h4>Experience Level</h4>Mid Level

Warner Bros Pictures (india) Private Limited

Operation Manager

Operations ManagerJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Position Summary:Manage overall operations team assigned to and be responsible for effective and successful management of our employees. Takes complete ownership in driving team productivity, quality controls and compliance measures as established and set for the Operations Department. Ensure effective and efficient operations through engaging with relevant stakeholder teams and by enhancing various operational procedure in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand and improve business outcomes. Carry out any additional supervisory responsibilities in accordance with various policies outlined by the organization Essential Functions (Duties and Responsibilities): 40% Initiate and close projects related to outstanding health insurance claims, remittances and or denials by inspiring internal and cross geography teams<ul><li>Take complete ownership pertaining to project, process &amp; people while maintaining cordial relationship</li><li>Manage own work and the work of others while seeking and integrating input to execute more effectively.</li><li>Be inquisitive and drive process improvements for continuous enhancement of existing workflow processes.</li><li>Keep others apprised of any changes/ updates to various workflows and communicate/coordinate effectively with team members to ensure continuity of work.</li><li>Manage both internal and external stakeholder relationships through clear and concise communication and reporting</li><li>Effortlessly initiate, develop and implement various projects and reporting processes, tools and metrics</li><li>Exercise discretion and independent judgment with respect to critical matters</li><li>Challenge status-quo and drive improvement in the overall outcome of the process</li><li>Effectively advocate for individual, team and divisional/company goals that are aligned to athena’s vision and mission</li><li>Take lead on hiring right talent, grooming and retaining critical talents is key for the success of the organization</li><li>Enable and support cross geography team and cultural blending</li></ul>25% Own challenging people and project assignments independently with ease and deliver fulfilment of work across the company<ul><li>Responsible for Performance Management, Project Management, Coaching, Supervision, Results Driven, Developing Standards, Foster Teamwork, Handle Pressure, Constructive Feedback.</li><li>Possess strong communication (verbal and written) and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team-driven environment.</li><li>Ability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively with maniacal attention to detail.</li><li>Proven ability to meet deadlines in a fast-paced environment and experience using multiple mediums to resolve daily tasks</li><li>Become an active participant in athenahealth’s teaching and learning culture</li><li>Manage internal and external stakeholder relationships through clear and concise communication and reporting</li><li>Fully participate in the drive to accomplish all department and corporate goals</li></ul>35% Accept full ownership and leadership responsibility for team development<ul><li>Proven ability to build strong teams that apply their diverse skills to achieve common goals</li><li>Demonstrate a strong drive to achieve meaningful results</li><li>Ensure that the team’s work aligns with the organization’s vision</li><li>Instill trust through honesty, integrity and authenticity</li><li>Balance strategic concerns with day-to-day activities</li><li>Build effective relationships across geographies and divisions for a collective success</li><li>Makes timely decision with the right information available</li><li>Constantly think deep and discuss with leaders on athena’s product and services to feed strategic input and tactical solutions to Quarterly or Annual planning cycle</li><li>Conducts periodic performance and team reviews enable the team members with right career path guidance in turn align the divisional objectives</li><li>Lead and enable innovative and creative thought process amongst the team to keep up the pace of growth and evolve continually</li></ul>Education &amp; Experience Required: <ul><li>Bachelor’s degree or equivalent </li><li>10-12 years’ experience in fast paced environment</li><li>Previous experience in healthcare RCM environment, mandatory</li><li>Willing to work in night shift </li></ul>Knowledge &amp; Skills: <ul><li>Healthcare RCM knowledge, mandate</li><li>Excellent communication skills</li><li>Problem framing and problem-solving skills</li><li>Excellent project management skills</li><li>Exceptional stakeholder management skills</li></ul>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" rel="noopener noreferrer" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a><h4>Experience Level</h4>Mid Level

Athenahealth Technology Private Limited

Operations Manager

Field Officer
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.

Quess Corp Limited

Field Officer

Operations Team Member- Quality and Control-SUPPORT SERVICES-Operations 360Role Name DepartmentOperations 360° (Trade Quality &amp; Control Role)LocationKotak Infinity, MumbaiNumber of Positions1Reporting RelationshipVice PresidentPosition GradeM4/M5       <ul><li>As a manager overseeing the audit function for trade finance operations, you will be responsible for ensuring that all trade finance activities comply with regulatory guidelines &amp; Internal processes. </li><li>Role involves management of the audit, recommend improvement and enhance operational efficiency and compliance. </li><li>Role require close co-ordination with operations, Audit, Compliance &amp; Product department to address audit finding. </li><li>Maintain accurate and up to date audit documents for regulatory and internal reviews. </li><li>Liaise with external auditors and regulatory authorities during inspection. </li></ul>     <ul><li>Bachelors / Masters degree in finance, commerce or related field. Certificate in trade finance (CDCS, CITF) or audit (CIA, CISA) will be desirable </li><li>10+ years of experience in Trade Finance Operations/ Trade finance Audit.</li><li>Should have in-depth understanding of various Trade finance products &amp; operations.</li><li>Should have good understanding of various RBI Master Directions on Trade Finance import, export, Bank Guarantees, Letter of Credit, Remittance etc.</li><li>Should have understanding of SWIFT system/functional mechanism.</li><li>Should have good analytical and interpersonal skills.</li><li>Proficiency in audit tools and trade finance technology platforms </li><li>Knowledge of MS Office package - MS Excel/Word/Power Point.</li><li>Open to work under challenging environment and deliver timely.</li></ul> <h4>Experience Level</h4>Senior Level

Kotak Mahindra Bank

Quality Control

Business Operations SpecialistLet’s be #BrilliantTogetherISS STOXX is actively hiring a Business Operations Specialist to join our ICS (ISS Corporate) Team in Mumbai office (Goregaon East). Overview:The Business Operations Specialist will play an integral role in the maintenance of strong relationships across the ICS suite of offerings by supporting internal operations, including client entitlements, data integrity, as well as acting as a trusted team member to the Client Facing Team.A successful candidate will have an interest in data integrity and client service, and a desire to learn more about the Executive Compensation and ESG industry. The candidate must be service-oriented and possess excellent attention to detail as well as strong computer skills. Must be reliable, punctual, organized, and have a demonstrated ability to manage multiple priorities in a busy and fast-paced environment. You will own important processes from day one.Shift hours : 11 AM to 8 PM IST with flexibility to extend hours as needed by the businessResponsibilities:<ul><li>Handle client inquiries via the ICS Helpdesk, utilizing Outlook, Salesforce, and other internal tools with a client first perspective to guide prioritization and planning</li><li>Take ownership of the client entitlement and onboarding process, refreshing templates and materials to ensure a smooth and professional experience</li><li>Collaborate closely with the Global Operations team and provide support and/or back-up coverage when needed, including the processing of contracts as needed</li><li>Maintain clear and comprehensive audit trails for cases, emails, and phone calls from both internal and external stakeholders</li><li>Monitor quality control metrics to identify and resolve potential data issues, proactively looking for ways to boost accuracy and efficiency</li><li>Drive Salesforce maintenance and hygiene, partnering with internal teams to ensure data integrity and usability</li><li>Coordinate with other departments on ICS client resources or information.</li><li>Spearhead strategic data integrity initiatives, identifying and resolving inconsistencies to strengthen operational accuracy.</li><li>Oversee the integration of Salesforce with internal platforms, ensuring seamless data flow and system alignment.</li><li>Conduct targeted contact acquisition research to support outreach and engagement strategies.</li><li>Develop and deliver internal training modules to equip sales and client-facing teams with the tools and processes needed to navigate case submission, contract workflows, and Salesforce functionality effectively.</li><li>Contribute to product enhancement efforts, offering operational insights to improve client service and platform functionality.</li></ul>Qualifications:<ul><li>Bachelor’s degree and 4–6 years of relevant experience; Master’s degree is a plus.</li><li>Demonstrated success in roles such as client-facing positions, office management, operational coordination, chief of staff, or strategic support roles.</li><li>Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and stay proactive.</li><li>Collaborative mindset, with the ability to support and align with a diverse and fast-paced team, as well as confidence working independently to develop solutions.</li><li>Skilled in navigating CRM systems (Salesforce preferred) and related reporting. </li><li>Effective verbal and written communication skills, strong problem-solving abilities, professional presence, and high standards of integrity.</li><li>Proficiency in MS Office, including Outlook and Excel (including data transformation, VLOOKUP, and filtering).</li></ul>#ICS#ASSOCIATE#LI-AK1What You Can Expect from UsAt ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether.About ISS STOXXISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Corporate Solutions, Inc. (“ISS-Corporate”) is a leading provider of cutting-edge SaaS and high-touch advisory services to companies, globally. Companies turn to ISS-Corporate for expertise in designing and managing governance, compensation, sustainability, and cyber risk programs that align with company goals, reduce risk, and manage the needs of a diverse shareholder base by delivering data, tools, and advisory services. ISS-Corporate’s global client base extends across North America, Europe, and Asia, as well as other established and emerging markets worldwide. Visit our website: <a href="https://www.issgovernance.com" rel="noopener noreferrer" target="_blank">https://www.issgovernance.com</a>       View additional open roles: <a href="https://www.issgovernance.com/join-the-iss-team/" rel="noopener noreferrer" target="_blank">https://www.issgovernance.com/join-the-iss-team/</a>      Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. <h4>Experience Level</h4>Mid Level

Institutional Shareholder Services

Business Operations Associate

Oracle cloud SCM Functional Lead
About Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.About the Job – We are looking for Oracle cloud SCM Lead. Job Title –  Oracle cloud SCM Lead Location: Bangalore/Hyderabad/Pune/Mumbai/Chennai/Noida Experience-8+ Yrs Educational Background – Any graduate.Job Description:     Oracle Cloud Implementation Specialist Certified in Inventory, Costing and Procurement and having 9+ years of experience as domain Supply Chain Management as an Implementation Functional Consultant     Proficient in analyzing, designing, and implementing SCM solutions across industries, ensuring seamless integration with enterprise systems.     Successfully led multiple SCM transformation projects, achieving a 15-20% reduction in operational costs.     Streamlined procurement and inventory processes, improving cycle times by 30%.     Spearheaded the integration of cutting-edge technologies like AI and IoT into supply chain operations to enhance decision-making and transparency.     Earned recognition for resolving critical supply chain disruptions during global crises, ensuring business continuity.     Good communication skills, interpersonal skills, self-motivated, quick learner, team player.     With a solid foundation in SCM and a focus on continuous improvement, I bring the strategic vision and technical expertise necessary to drive supply chain excellence and business success.<h4>Experience Level</h4>Senior Level

Birlasoft Limited

Solution Analyst

Operations ManagerJob Title:Operations ManagerJob DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:<ul><li>Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.</li><li>Establish &amp; Manage Relationships / Engagement with the Clients.</li><li>Organize resources, set goals, execute Executives and client strategies and responsible for reporting.</li><li>Responsible for following agreed governance model, escalation &amp; communication plan.</li><li>Ensure that team members achieve agreed standards in relation to their job assignments.</li><li>Ensure training of new staff on the corporate policy and rules</li><li>Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.</li><li>Monitor and document work schedule of staff and absences.</li><li>Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion &amp; effective foundation for future growth. </li><li>Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.</li><li>Ensure that all audit related issues are brought to a close</li><li>Identify and drive continuous improvements and initiatives in the process.</li><li>Coach &amp; mentor Team lead enabling them to manage effectively.</li><li>Hiring of leads and managers, training, inductions, employee &amp; client satisfaction scores, performance Appraisals and attrition management</li><li>Ensure that all internal customer queries are followed up in a timely manner.</li><li>Collaborate with internal teams.</li><li>Be the Key contact for all problems and queries with specific business assigned.</li><li>Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.</li><li>Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.</li><li>Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.</li><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.</li><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.</li><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</li></ul> Key Skills and knowledge:<ul><li>Ability to handle ad-hoc client requests.</li></ul><ul><li>Ability to prepare and present reviews to the clients.</li><li>Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. </li><li>Expertise to lead and guide any new incubation projects being driven by the client as well as internally.</li><li>Action Oriented, Integrity and Trust, Perseverance</li><li>Problem Solving, Drive for results and leadership skills.</li><li>Managing &amp; measuring work</li><li>Ability to handle pressure.</li><li>Problem solving, analytical and data entry mastery.</li><li>Excellent verbal and written communication skills</li><li>Strong external and management reporting skills</li></ul> Educational qualification: Graduation Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'  Location:IND Mumbai - Malad West Paradigm Towers MindspaceLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Mid Level

Concentrix

Senior Process ExpertCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Senior Level

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