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<p>Barista</p><span class="rtltextaligneligible" data-careersite-propertyid="description" itemprop="description" lang="en-GB" xml:lang="en-GB"> <span class="jobdescription"> <div> <div> <div> <h4> <b> About Starbucks India </b> </h4> </div> <div> <p> Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. </p> <p> Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. </p> </div> </div> <div> <div> <h4> <b> Purpose and Scope of position </b> </h4> </div> <div> <p> <strong> This position contributes to our success by: </strong> </p> <ul> <li> Providing legendary customer service to all customers. </li> <li> This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. </li> <li> Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. </li> </ul> </div> </div> <div> <div> <h4> <b> Competencies </b> </h4> </div> <div> <div> Winning With Integrity </div> <div> Working Together </div> <div> Achieving Results </div> <div> Helping Others Succeed </div> <div> Living Our Misson And Values </div> <div> Making Every Customer Feel Special </div> </div> </div> <div> <div> <h4> <b> Summary of Key Responsibilities </b> </h4> </div> <div> <p> <strong> Responsibilities and essential job functions include but are not limited to the following: </strong> </p> <ul> <li> Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. </li> <li> Anticipates customer and store needs by constantly evaluating environment and customers for cues. </li> <li> Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. </li> <li> Develops enthusiastically satisfied customers all of the time. </li> <li> Welcomes and connects with every customer. </li> <li> Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. </li> <li> Responds to customer needs and says thank you to every customer. </li> <li> Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. </li> <li> Delivers legendary customer service to all customers by acting with a “customer comes-first” attitude. </li> <li> Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. </li> <li> Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. </li> <li> Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. </li> <li> Maintains a clean and organized workspace so that partners can locate resources and product as needed. </li> <li> Maintains regular and consistent attendance and punctuality. </li> <li> Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. </li> <li> Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. </li> <li> Protects employees and customers by providing a safe and clean store environment. </li> <li> Follows store policy and procedures for operational flow at each station. </li> </ul> </div> </div> <div> <div> <h4> <b> Summary of Experience &amp; Education </b> </h4> </div> <div> <ul> <li> No experience required </li> <li> Minimum education qualification – 12th / Diploma + </li> </ul> </div> </div> </div> </span> </span>

Tata Starbucks Private Limited

Barista

<p>Shift Supervisor</p><span class="rtltextaligneligible" data-careersite-propertyid="description" itemprop="description" lang="en-GB" xml:lang="en-GB"> <span class="jobdescription"> <div> <div> <div> <h4> <b> About Starbucks India </b> </h4> </div> <div> <p> Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. </p> <p> Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. </p> </div> </div> <div> <div> <h4> <b> Purpose and Scope of position </b> </h4> </div> <div> <p> <strong> This position contributes to our success by: </strong> </p> <ul> <li> Assisting the store manager in executing store operations during scheduled shifts. </li> <li> This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. </li> <li> The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles </li> </ul> </div> </div> <div> <div> <h4> <b> Competencies </b> </h4> </div> <div> <div> Achieving Results </div> <div> Helping Others Succeed </div> <div> Living Our Misson And Values </div> <div> Winning With Integrity </div> <div> Making Every Customer Feel Special </div> <div> Working Together </div> </div> </div> <div> <div> <h4> <b> Summary of Key Responsibilities </b> </h4> </div> <div> <ul> <li> Responsibilities and essential job functions include but are not limited to the following: </li> <li> Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. </li> <li> Anticipates customer and store needs by constantly evaluating environment and customers for cues. </li> <li> Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. </li> <li> Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. </li> <li> Provides feedback to store manager on partner performance during shift. </li> <li> Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. </li> <li> Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. </li> <li> Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer. Discovers and responds to customer needs. </li> <li> Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. </li> <li> Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. </li> <li> Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. </li> <li> Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. </li> <li> Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. </li> <li> Maintains regular and consistent attendance and punctuality. </li> <li> Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. </li> <li> Follows health, safety and sanitation guidelines for all products. </li> <li> Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. </li> <li> Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. </li> </ul> </div> </div> <div> <div> <h4> <b> Summary of Experience &amp; Education </b> </h4> </div> <div> <ul> <li> Minimum 1 year of experience of handling a team in a retail setup </li> <li> Minimum education qualification – 12th / Diploma + </li> </ul> </div> </div> </div> </span> </span>

Shift Supervisor

<p>Shift Supervisor</p><span class="rtltextaligneligible" data-careersite-propertyid="description" itemprop="description" lang="en-GB" xml:lang="en-GB"> <span class="jobdescription"> <div> <div> <div> <h4> <b> About Starbucks India </b> </h4> </div> <div> <p> Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. </p> <p> Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. </p> </div> </div> <div> <div> <h4> <b> Purpose and Scope of position </b> </h4> </div> <div> <p> <strong> This position contributes to our success by: </strong> </p> <ul> <li> Assisting the store manager in executing store operations during scheduled shifts. </li> <li> This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. </li> <li> The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles </li> </ul> </div> </div> <div> <div> <h4> <b> Competencies </b> </h4> </div> <div> <div> Achieving Results </div> <div> Helping Others Succeed </div> <div> Living Our Misson And Values </div> <div> Winning With Integrity </div> <div> Making Every Customer Feel Special </div> <div> Working Together </div> </div> </div> <div> <div> <h4> <b> Summary of Key Responsibilities </b> </h4> </div> <div> <ul> <li> Responsibilities and essential job functions include but are not limited to the following: </li> <li> Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. </li> <li> Anticipates customer and store needs by constantly evaluating environment and customers for cues. </li> <li> Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. </li> <li> Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. </li> <li> Provides feedback to store manager on partner performance during shift. </li> <li> Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. </li> <li> Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. </li> <li> Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer. Discovers and responds to customer needs. </li> <li> Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. </li> <li> Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. </li> <li> Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. </li> <li> Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. </li> <li> Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. </li> <li> Maintains regular and consistent attendance and punctuality. </li> <li> Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. </li> <li> Follows health, safety and sanitation guidelines for all products. </li> <li> Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. </li> <li> Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required </li> </ul> </div> </div> <div> <div> <h4> <b> Summary of Experience &amp; Education </b> </h4> </div> <div> <ul> <li> Minimum 1 year of experience of handling a team in a retail setup </li> <li> Minimum education qualification – 12th / Diploma + </li> </ul> </div> </div> </div> </span> </span>

<p>Barista</p><span class="rtltextaligneligible" data-careersite-propertyid="description" itemprop="description" lang="en-GB" xml:lang="en-GB"> <span class="jobdescription"> <div> <div> <div> <b> About Starbucks India </b> </div> <div> <p> Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. </p> <p> Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. </p> </div> </div> <div> <div> <b> Purpose and Scope of position </b> </div> <div> <p> <strong> This position contributes to our success by: </strong> </p> <ul> <li> Providing legendary customer service to all customers. </li> <li> This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. </li> <li> Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. </li> </ul> </div> </div> <div> <div> <b> Competencies </b> </div> <div> <div> Winning With Integrity </div> <div> Working Together </div> <div> Achieving Results </div> <div> Helping Others Succeed </div> <div> Living Our Misson And Values </div> <div> Making Every Customer Feel Special </div> </div> </div> <div> <div> <b> Summary of Key Responsibilities </b> </div> <div> <p> <strong> Responsibilities and essential job functions include but are not limited to the following: </strong> </p> <ul> <li> Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. </li> <li> Anticipates customer and store needs by constantly evaluating environment and customers for cues. </li> <li> Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. </li> <li> Develops enthusiastically satisfied customers all of the time. </li> <li> Welcomes and connects with every customer. </li> <li> Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. </li> <li> Responds to customer needs and says thank you to every customer. </li> <li> Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. </li> <li> Delivers legendary customer service to all customers by acting with a “customer comes-first” attitude. </li> <li> Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. </li> <li> Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. </li> <li> Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. </li> <li> Maintains a clean and organized workspace so that partners can locate resources and product as needed. </li> <li> Maintains regular and consistent attendance and punctuality. </li> <li> Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. </li> <li> Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. </li> <li> Protects employees and customers by providing a safe and clean store environment. </li> <li> Follows store policy and procedures for operational flow at each station. </li> </ul> </div> </div> <div> <div> <b> Summary of Experience &amp; Education </b> </div> <div> <ul> <li> No experience required </li> <li> Minimum education qualification – 12th / Diploma + </li> </ul> </div> </div> </div> </span> </span>

<p>Store Manager</p><span class="rtltextaligneligible" data-careersite-propertyid="description" itemprop="description" lang="en-GB" xml:lang="en-GB"> <span class="jobdescription"> <div> <div> <div> <h4> <b> About Starbucks India </b> </h4> </div> <div> <p> Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. </p> <p> Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. </p> </div> </div> <div> <div> <h4> <b> Purpose and Scope of position </b> </h4> </div> <div> <p> This position contributes to our success by: <br/>1. Leading the store operations &amp; the team of store partners to create and maintain the Starbucks Experience for our customers and partners. <br/>2.The main areas of work of a store manager involves reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety and security issues. <br/>3.The store manager is responsible for modeling and acting in accordance with TATA Starbucks Limited guiding principle </p> </div> </div> <div> <div> <h4> <b> Summary of Key Responsibilities </b> </h4> </div> <div> <p> Responsibilities and essential job functions include but are not limited to the following: </p> <ul> <li> Completes store operational requirements by scheduling and assigning partners; following up on work results. </li> <li> Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements. </li> <li> Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team </li> <li> Exhibits a willingness and desire to share coffee knowledge and stories with others </li> <li> Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service. </li> <li> Solicits feedback from the customers </li> <li> Supervisory Responsibilities: </li> <li> Interviewing &amp; training partners, planning, assigning and directing work </li> <li> Regular interaction/ review with the team </li> <li> Encourage team to take independent decisions </li> <li> Conduct goal setting </li> <li> Developing strategic and operational plans for the work group, managing execution and measuring results </li> <li> Review performance to achieve organizational goals </li> <li> Gather &amp; evaluate employees performance </li> <li> Appraising performance </li> <li> Addressing complaints and resolving problems. </li> <li> Coaching, counselling, and disciplining </li> <li> Ensures partners adhere to legal and operational compliance requirements </li> <li> Drives coffee conversations within the team and creates a culture of coffee appreciation </li> <li> Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions </li> <li> Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank </li> <li> Ensures availability of merchandise and services by approving contracts; maintaining inventories </li> <li> Maintains the stability and reputation of the store by complying with legal requirements </li> <li> Analyses sales figures and forecasting future sales volumes to maximise profits </li> <li> Manages and motivates the team to increase sales and ensure efficiency </li> <li> Manages stock levels and making key decisions about stock control </li> <li> Ensures standards for quality, customer service and health and safety are met </li> <li> Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action </li> <li> Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing </li> <li> Conducts regular store meetings </li> <li> Accountable to improve and increase store performance for the growth of the organisation </li> </ul> </div> </div> <div> <div> <h4> <b> Competencies </b> </h4> </div> <div> <div> Living Our Misson And Values </div> <div> Helping Others Succeed </div> <div> Achieving Results </div> <div> Winning With Integrity </div> </div> </div> <div> <div> <h4> <b> Summary of Experience &amp; Education </b> </h4> </div> <div> <ul> <li> Minimum 12th pass (ideally, IHM student or hotel management graduate) </li> <li> Latte Art expert </li> <li> Has in-depth knowledge of Coffee </li> </ul> </div> </div> </div> </span> </span>

Store Manager

<p>Apprentice</p><span class="rtltextaligneligible" data-careersite-propertyid="description" itemprop="description" lang="en-GB" xml:lang="en-GB"> <span class="jobdescription"> <div> <div> <div> <h4> <b> About Starbucks India </b> </h4> </div> <div> <p> <span> <span> <span> <span> Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. </span> </span> </span> </span> <span> <span> <span> <span> Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. </span> </span> </span> </span> </p> </div> </div> <div> <div> <h4> <b> Eligibility </b> </h4> </div> <div> <ul> <li> <span> <span> <span> <span> Students pursuing 11th or Secondary / 10th pass level </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> Minimum 16 years of age </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> Valid Aadhar (National Identity) card </span> </span> </span> </span> </li> </ul> <p> </p> </div> </div> <div> <div> <h4> <b> Program Framework </b> </h4> </div> <div> <ul> <li> <span> <span> <span> <span> 12 months of Paid Apprenticeship with On the job training </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> 9 hours (including 1hour break) per day and 5 days working </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> Online Assessment on completion of 3 &amp; 11 months </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> Government recognized &amp; Starbucks co-branded certificate on successful completion of the program </span> </span> </span> </span> </li> </ul> </div> </div> <div> <div> <h4> <b> Scope of Training </b> </h4> </div> <div> <ul> <li> <span> <span> <span> <span> Providing legendary customer service to all customers </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> Creating the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> Apprentice is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. </span> </span> </span> </span> </li> </ul> </div> </div> </div> </span> </span>

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