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Learning and Development - Associate Consultant<ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Understand the overall learning solution design and create effective training materials that map to the client’s business needs.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Design and create standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Contribute to users/client organization through the Learning process.</li><li>Brief and coach instructional designers and content developers to prepare materials for Instructor Development Workshops, Train the Trainers etc.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution</li></ul><ul><li>2+ years of proven experience in content development and instructional designing.</li><li>Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings (ILTs), Web-Based Trainings (WBTs), application simulations, job aids, and quick reference guides.</li><li>Experience in working with global teams.</li><li>Experience in leading and coaching small teams independently.</li><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in industry standard design / rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Salesforce Consultant

Staff Technical InstructorCSQ426R319The Staff Technical Trainer at Databricks will be a member of the Learning and Enablement organization. This role is integral to enhancing the technical skills and knowledge of the Databricks community, which includes internal teams, partners, and customers. The Staff Technical Trainer will primarily be responsible for the delivery of technical training programs that align with the organization's objectives and strategies. As a Staff Technical Trainer, you will create engaging and effective learning experiences catering to various learning styles and levels of technical expertise. This role involves facilitating both virtual and in-person training sessions and potentially traveling to different locations to conduct training. The trainer will also play a pivotal role in evaluating the effectiveness of training programs, providing feedback for improvement, and staying abreast with the latest Databricks products and industry trends to ensure the curriculum remains relevant. Additionally, this role will be responsible for delivering internal sales enablement training targeted at newly hired Bricksters in the Field Engineering organization.Duties &amp; Responsibilities: <ul><li>Deliver comprehensive technical training programs related to Databricks' products and services.</li><li>Collaborate with various teams and stakeholders to understand training needs and create tailored training programs to meet those needs.</li><li>Evaluate the effectiveness of the training programs through feedback surveys, assessments, and observations, and revise the curriculum as needed.</li><li>Significant time will be spent learning new training programs and staying current on the latest updates from Databricks and the industry.</li><li>Provide guidance and support to learners during the training process and handle any queries or issues that arise.</li><li>Contribute to the development of self-paced online learning modules and other training resources.</li><li>Participate in strategic initiatives to expand the Learning and Enablement product portfolio.</li><li>Audit operational aspects like the day-to-day administration of training programs, including scheduling, coordinating resources, and managing participant enrollment.</li><li>Active participation in the curation of training resources, such as manuals, guides, and online tutorials.</li><li>Provide mentoring and guidance to candidates, Databricks Certified Instructors </li><li>Organize and lead train-the-trainer sessions to scale your expertise</li></ul>Required Skills:<ul><li>Proficiency with Databricks' products, platform, and tools.</li><li>Excellent communication skills, characterized by high empathy and clarity in speech.</li><li>Experience with at least one programming language, such as Python and SQL</li><li>Knowledge of data engineering and data science concepts, including machine learning and artificial intelligence.</li><li>Understanding of cloud computing concepts and experience with cloud platforms like AWS, Azure, or Google Cloud Platform.</li><li>Excellent communication and presentation skills, with the ability to engage and motivate learners.</li><li>Strong interpersonal communication skills and the ability to work effectively with a diverse range of stakeholders.</li><li>A high degree of organization and attention to detail, as well as the ability to manage multiple tasks and projects simultaneously.</li><li>Problem-solving mindset, with the ability to think creatively and find effective solutions to challenges.</li><li>A passion for learning and development, with a commitment to staying up-to-date with industry trends and developments.</li><li>Experience with pre-sales engineering or solutions architecture and/or sales enablement</li></ul>Required Education and Experience:<ul><li>Bachelor's Degree in Computer Science or a related field, with a focus on Machine Learning, or AI (preferred).</li><li>Minimum of 5 years of experience in a related role, such as technical training or technical roles in data engineering, data science, solutions architect, pre-sales engineering, or software development.</li><li>Databricks Data Engineer Associate OR Databricks Machine Learning Associate certification is preferred but not required.</li></ul>About DatabricksDatabricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on <a href="https://twitter.com/databricks" target="_blank">Twitter</a>, <a href="https://www.linkedin.com/company/databricks" target="_blank">LinkedIn</a> and <a href="https://www.facebook.com/databricksinc" target="_blank">Facebook</a>. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit <a href="https://www.mybenefitsnow.com/databricks">https://www.mybenefitsnow.com/databricks</a>.  Our Commitment to Diversity and InclusionAt Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.ComplianceIf access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.<h4>Experience Level</h4>Senior Level

Databricks

Training Manager

Associate Director - Learning Consult PartnerWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The RoleThe Learning Consulting team supports Kyndryl internal clients to determine key human performance issues and provides recommendations on how to most effectively address those issues by using the Human Performance Improvement (HPI) methodology.  In this role you will apply in-depth HPI consulting skills to diagnose how the performance and learning issues within an organization align with business needs. You will need to adapt existing or develop new learning strategies and solutions to help meet those business needs. You’ll be responsible for client relationship management, ensuring client satisfaction, and can manage all aspects of the engagement. As part of the role, you'll develop and maintain a depth of understanding in Kyndryl's GTM business strategy; recommend and collaborate to design and deploy education and programs in support of their strategy including technical, soft skills and experiential learning. You’ll be utilizing metrics and reports to provide business insights to facilitate decisions on education strategy.As the Associate Director, Learning Consulting you will specifically be responsible to:<ul><li>Develop and implement a strategic GTM development plan to achieve their targets and contribute to organizational growth</li><li>Work closely with Kyndryl GTM leaders, SME, and cross-functional teams to align development programs with overall business objectives</li><li>Make data-informed assessments on the skill gaps and development needs when making decision on programs changes</li><li>Leverage key performance indicators (KPIs) to measure the effectiveness of development programs</li><li>Work within the organization to identify challenges and implement process/infrastructure solutions</li><li>Represent the organization at conferences and other events related to skills development.</li></ul> Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.To be successful in this role you’ll have the following skills and experience:<ul><li>A bachelor's degree in a relevant field such as Business, Education, Organizational Development, or a related discipline</li><li>8+ years of experience in training and development. Demonstrated experience in progressively responsible roles within learning and development</li><li>Ability to design, develop, and implement effective training programs and materials; Proficiency in creating engaging and interactive training content</li><li>Proficiency in learning and development principles, adult learning theory, and instructional design. Familiarity with modern training techniques and technologies, including e-learning platforms and Learning Management Systems (LMS)</li><li>Proven leadership and management experience, including the ability to lead a team of learning and development professionals. Experience in setting goals, managing budgets, and executing strategic plans</li><li>Strong analytical and data interpretation skills to assess training program effectiveness and make data-driven improvements</li><li>Excellent written and verbal communication skills to convey complex concepts clearly and engage learners. Ability to deliver effective presentations and facilitate training sessions</li><li>Project management skills to effectively plan, execute, and oversee multiple training initiatives simultaneously</li><li>Strong interpersonal skills to build relationships with sales leaders, cross-functional teams, and external vendors. Ability to collaborate effectively with various stakeholders</li><li>Familiarity with leadership development principles can be beneficial as it can support the growth and development of sales leaders.</li></ul> Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.<h4>Experience Level</h4>Mid Level

Kyndryl Solutions Private Limited

Associate Director

Lead- Capability Learning SolutionsJob Description SummaryAbout the role: We are seeking a strategic and experienced learning consultant to join our organization as Lead, Capability Learning Solutions. Through their deep knowledge and understanding of the drug development business, the Lead will partner with Development leaders and key stakeholders to define the learning strategy and implement effective learning programs required to deliver against the business strategy. This role will perform learning needs analysis, build learning strategies, and lead the design and development of learning programs that drive capability and skill development in Development. In addition to strong drug development acumen, adult learning expertise, consultative skills and strategic mindset is required for this role. This individual must demonstrate learning agility, the ability to quickly and effectively learn about the challenges and priorities in their correlating line function/DU, learning from experiences and apply that to their consulting engagement methodology. Job DescriptionKey Requirements:<ul><li>Apply consultative skills to assess skill gaps and prioritize learning needs that are aligned with business goals and objectives.  </li><li>Initiate and facilitate discussions with business leaders, stakeholders, and subject matter experts to drive clear learning outcomes, goals, timelines, and target populations; all tied to the strategic needs of the business.    </li><li>Synthesize information from various sources or contexts to “connect-the-dots" which will align strategies, groups and/or individuals across the organization.  </li><li>Lead the learning project team, applying project management principles, processes, and tools to ensure on time and on budget delivery of training projects.  </li><li>Track, assess, and communicate project status with team members and stakeholders routinely​. </li><li>Develop and execute effective communication plans and campaigns aligned with project and audience needs across multiple channels. </li><li>Design and deliver presentations aligned to audience, including senior leaders. </li><li>Design and implement business impact measures across learning solutions to assess effectiveness. Continuously monitor and analyze learning outcomes and apply insights to improve impact of learning programs.   </li><li>Directly responsible for driving stakeholder satisfaction by delivering the best customer experience, quality of learning solutions, and positive impact to the business. </li><li>Manage vendor relationships and external partnerships to ensure quality and cost-effective delivery of learning solutions.  </li><li>Stay updated on industry trends and best practices to ensure the continuous improvement of learning deliverables.</li></ul>  Essential Requirements:<ul><li>10+ years’ experience preferably within pharmaceutical industry / consultancy.</li><li>Demonstrated experience in consulting with business leaders and designing and implementing impactful learning strategies.  </li><li>Strong business acumen and ability to translate business priorities and challenges into learning solutions. </li><li>The ability to be curious, flexible and have a growth mindset.  </li><li>Excellent communication, presentation, and facilitation skills, with the ability to influence and engage stakeholders at all levels. </li></ul>Desirable Requirements:<ul><li>Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. </li><li>Ability to work independently and collaboratively with cross-functional teams. </li><li>Attention to detail and commitment to quality. </li><li>Deep knowledge of adult learning theory and practice. </li><li>Commitment to flexible working hours as global team members in different time zones.</li></ul> Skills DesiredClient Counseling, Learning Design, Prompt Engineering<h4>Experience Level</h4>Senior Level

Novartis India

Sales Operations / Enablement Executive

Learning Specialist - Associate<h4>Job Description:</h4>In Scope of Position based Promotions (INTERNAL only) ​Job Title: Learning Specialist - AssociateLocation: Bangalore, India Role Description<ul><li>The Global Employee Learning Team is part of Global HR Talent &amp; Development function and is responsible for the provision of a global learning offering that supports c.80,000 colleagues to deliver against Deutsche Bank’s strategic objectives and enables them as individuals to build their skills to advance their career.</li><li>In this role you will support the Global Employee Learning team to deliver its core learning products and technologies as we strive to become a stronger learning organisation.</li><li>Your role will provide project and administrative support for complex global initiatives. You will have a strong focus on educating stakeholder groups helping to tell our story that explains the breadth of learning opportunities available at Deutsche Bank. In particular you will take a supporting role for conducting learning needs analysis with the business and curating learning content / learning journeys to support requirements.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities <ul><li>Assist in conducting needs analysis with business client groups</li><li>Analysis of learning impact to make recommendations for action to stakeholders</li><li>Deliver engaging presentations that bring the Global Learning offering to life and drive adoption</li><li>Drive portfolio of own projects</li><li>Support production of key documents / presentations for various stakeholder groups</li><li>Provide Level 2 support to the Enablement Centre of Excellence for complex queries and governance submissions</li></ul>Your skills and experience <ul><li>Excellent presentation skills with experience of delivering to senior audiences</li><li>Experience of conducting Learning Needs Analysis and making learning recommendations</li><li>Strong project management skills</li><li>Excellent Excel and PowerPoint skills</li><li>Effective communication and interpersonal skills</li><li>Excellent multi-tasking, organisational and follow up skills</li><li>Strong Problem solving and analytical skills</li></ul>You will be<ul><li>Highly organised and efficient, with excellent attention to detail</li><li>Professional with a proactive approach</li><li>Confidence to liaise with people at all levels, whether face to face, by telephone or via email</li><li>Fluent in English (although German language would be a very useful skill in this role).</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.html</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.<h4>Experience Level</h4>Entry Level

Deutsche Bank

Academic Mentor

Manager, Enterprise Onboarding and Learning DeliveryTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.As the Manager, Enterprise Onboarding, you will be responsible for shaping a world-class onboarding journey that sets every new hire—regardless of level, function, or location—on a path to long-term success. This is a highly visible role that blends facilitation excellence with program strategy and operational execution. Your leadership will directly influence how new hires experience our culture, understand our business, and integrate into a dynamic, high-performing organization.In this role, you’ll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You’ll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you’ll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.Responsibilities:* Advanced Facilitation &amp; Delivery Skills - Required * Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders. * Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one. * Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone. * Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings. * Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level. * Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience. * Familiarity with adult learning principles and a variety of learning modalities. * Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities. * A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month. * Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs. * Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&amp;D colleagues to ensure programs reflect enterprise priorities and stakeholder input. * Enterprise Skilling &amp; Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.  * Examples include: Managing at Salesforce, Agentforce Learning Day, M&amp;A Enterprise Onboarding and Learning experiences, and more. * Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences. * Measurement &amp; Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement. Requirements:* 10+ years of experience in onboarding and/or learning &amp; development facilitation, with a proven ability to deliver engaging, high-impact learning experiences. * Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives. * Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders. * Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one. * Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution. * Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions. * Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment. * Familiarity with Salesforce, Slack, and Google Workspace tools preferred.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Mid Level

Salesforce.com India Pvt Ltd

Training and Development Manager

ManagerJob details•Proposed designation Manager  - DA&amp;S L&amp;D•Reporting to  Senior Associate Director, DA&amp;S Learning &amp; Development•Business to be supported Deal Advisory &amp; Strategy•Work timings and location General Shift, MumbaiRoles &amp; responsibilitiesThe L&amp;D Manager will lead the design, execution, and continuous improvement of learning strategies and operations for DA&amp;S learning. This role requires strong collaboration with business leaders, global stakeholders, and cross-functional teams to ensure learning solutions are aligned with business goals. The incumbent will manage end-to-end training operations, oversee learning effectiveness, and drive strategic initiatives that enhance workforce capability and performance.Strategic Partnership &amp; Stakeholder Engagement•Collaborate with the DA&amp;S Leaders and business stakeholders to develop and execute service line-specific L&amp;D strategies and roadmap•Build and maintain strong relationships with internal customers, service line leaders, and global counterparts to understand evolving learning needs.•Represent L&amp;D in Mumbai, leading Mumbai specific learning initiatives and driving learning agendaL&amp;D Operations Management•Oversee day-to-day L&amp;D operations, including training calendar management, facilitator engagement, and budget utilization.•Ensure seamless delivery of training programs across locations and service lines.•Monitor and manage the quality of training delivery and vendor performance.Training Lifecycle Management•Conduct training needs analysis (TNA) to identify skill gaps and recommend appropriate learning interventions.•Design, deliver, and evaluate professional development programs and liaison with the business on technical programs.•Innovate on digital learning platforms, driving more rigor and adoption on the platforms . Explore and evaluate ways of integration of AI in learning solutions•Assess training effectiveness and continuously improve learning solutions based on feedback and business impact.Project &amp; Change Management•Lead and execute learning-related projects and initiatives aligned with organizational priorities.•Adapt to shifting priorities and contribute to change management efforts within the organization.People Leadership•Set goals, provide coaching, and conduct performance appraisals for team members.•Drive senior leadership development initiatives across centers. Mandatory  technical &amp; functional skills•Strong communication skills and ability to interact with global stakeholders and leadership teams .•Outstanding project management skills to execute multiple projects simultaneously and deliver resultsPreferred technical &amp; functional skills•Ability to effectively plan, organize, and manage L&amp;D projects which includes project scoping, resource allocation, timeline management, and stakeholder communication.•Possess outstanding interpersonal, relationship management and customer service skillsKey behavioral attributes/requirements•Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes•Have working knowledge of MS Excel and MS PowerPoint•Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management•Possess outstanding interpersonal, customer service and relationship building skillsOther information• Interview process: 3-4 rounds of interview• Does the job role involve travelling: Minimal (2-3 times in a year) • Does the busy season apply to this role?: No This role is for you if you have the belowEducational qualifications•Graduate /Postgraduate /MBA is preferred - Any SpecializationWork experience·Minimum 12 years of professional experience of which at least 7 in the L&amp;D function of a large corporation·Experience in managing end to end learning process from design conception to deployment·Stand-up facilitation experience of at least 5 years·Strong experience in building stakeholder relationship and managing projects·Have excellent written and spoken English skills<h4>Experience Level</h4>Mid Level

ManagerAs a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.Job DescriptionPlans and executes training initiatives that enhance necessary skillsets for an employee's current role. Selects or creates materials and appropriate delivery methods for programs on a variety of topics to increase an employee's individual performance. Creates training reports and maintains training records. Meets requirements and standards of the training effectiveness and assessment standards. Interacts with functional organizations to develop specifications for content of courses. Prepares lesson plans and content including the method, media, and documentation to be presented. Prepares e-learn programs using tools available in the industry like RISE, Articulate etc. Leader of professionals or first-level leaders working on issues of a diverse scope or coordinating department activities. Exercises wide-latitude to make decisions within established company policies to meet business objectives. Advises staff and partners with cross-functional teams to meet project schedules and to develop solutions to issues. Accountable for department results. Establishes procedures and recommends changes to policies. Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.<h4>Experience Level</h4>Mid Level

SS&C TECHNOLOGIES

Learning Design ManagerJob Description SummaryAbout the role: We are seeking a talented and passionate Learning Design Manager to join our Development Learning team and play a key role in shaping our learning programs. This role will be responsible for designing and developing impactful learning solutions to support business priorities. This role will collaborate with department colleagues, stakeholders, and subject matter experts to design, develop, and implement engaging, effective learning solutions. The Learning Design Manager will have a learner-centric approach and a collaborative and creative mindset. They will focus on enhancing the learning experience, utilizing various learning tools and technologies, and maximizing learning impact through excellence in learning design and delivery channels. In addition, strong project management and organizational skills are needed. This individual must demonstrate learning agility, the ability to quickly and effectively learn about their priorities, required technologies, insights from previous experiences and apply those learnings to their deliverables. Job DescriptionKey Requirements:<ul><li>In collaboration with learning project lead, defines best approach for learning strategy that will meet the business need defined in the learning needs analysis.</li><li>Provide detailed design and development of courses, curriculum, and learning materials for both synchronous and asynchronous learning programs.</li><li>Applies adult learning principles and instructional design methodology to design and develop learning objectives and learning materials to improve competencies, skills, and knowledge. Keeps current on best practices in instructional design.</li><li>Designs, develops, and updates learning deliverables to create engaging content, layouts, and interactive media for LMS and Learning Experience Platform (LXP/Match Learn).</li><li>Ability to create eLearning modules, LXP smartcards, storyboards, facilitator guides, presentations, learning activities and audio scripts.</li><li>Ability to translate storyboards, instructional materials, and other written concepts into clear and effective learning deliverables.</li><li>Applies project management principles, processes, and tools to ensure project deadlines are met and clearly communicates project status with project team members and subject matter experts.</li><li>Curate learning solutions within Novartis and from external sources. Build and sustain strong relationships with internal and external stakeholders, working collaboratively to achieve common goals.</li><li>Analyses, updates, and refines course content, as needed. High attention of detail and responsible for quality control of learning materials and QC support for cross-departmental learning deliverables.</li></ul>Essential Requirements:<ul><li>5+ years' relevant experience with Instructional Design</li><li>Proficient knowledge of adult learning theory and practice</li><li>Understanding of the drug development process including functional interfaces</li><li>Experience with design and digital learning technology platforms (e.g., Articulate, Camtasia, Photoshop)</li><li>Commitment to flexible working hours as global team members in different time zones</li></ul>Desirable Requirements:<ul><li>Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. Critical thinking and consultancy skills</li><li>Excellent written and verbal communication skills, with the ability to interface effectively with team members, subject matter experts and cross-department colleagues.</li><li>Demonstrated ability to work independently and as part of a team, collaborating with global stakeholders.</li></ul> Skills DesiredClient Counseling, Learning Design, Prompt Engineering<h4>Experience Level</h4>Mid Level

Sr. Specialist, Learning ManagementSenior Specialist, Learning ManagementAre you our “TYPE”?Monotype GlobalNamed "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day.  The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.  Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Monotype Solutions India Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales. Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.  Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.Monotype is seeking an LMS Administrator to support the GTM Enablement team. As an LMS Administrator, you will be responsible for creating and maintaining all Sales resources in Mindtickle.  You will also be responsible for the creation and curation of learning assets, including participant guides, e-learning modules, surveys, scorecards, and other resources. You will work closely with the GTM Enablement &amp; Sales Leadership Teams to implement and continually improve digital training content. What you’ll be doing:<ul><li>Create Learning Plans/Curriculums, Editing &amp; updating e-learning modules.</li><li>Maintain Sales-facing pages and content in Mindtickle.</li><li>Stay updated on new Mindtickle features and recommend optimizations.</li><li>Ensure compliance with process, technology and data requirements according to system governance.</li></ul><ul><li>Lead efforts to identify, troubleshoot, and resolve LMS-related system issues. Help to identify and prevent problems before they occur.</li><li>Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.</li><li>Partner with the GTM Enablement team to digitize existing training content.</li><li>Responsible for running reports on program evaluations and assessments.</li><li>Conduct regular reviews of training feedback to evaluate training intervention success.</li><li>Establish standard reports and dashboards that are accurate and timely and enable managers, training team, and other internal stakeholders to determine training effectiveness.</li><li>Based on reporting, recommend adjustments to learning content management, workflow processes, and user experience that would improve the learner experience and business impact.</li><li>Maintain training events and information across Monotype’s technology.</li><li>Create new training modules.</li><li>Continually evolve our LMS strategy.</li></ul>What we’re looking for:<ul><li>Bachelor’s degree.</li><li>Minimum 3-7 years of work experience working on any LMS system (preferably Mindtickle).</li><li>Ability to effectively manage and prioritize multiple projects.</li><li>Strong attention to detail and quality with exceptional organizational skills.</li><li>Good experience with Microsoft Office, data analysis and reporting.</li><li>Excellent interpersonal, presentation, and verbal &amp; written communication skills.</li><li>Ability to comfortably work in a deadline-oriented environment.</li><li>Creative, inquisitive, and coachable; ability to take constructive feedback.</li><li>Should be comfortable working East Coast hours when needed (for onboarding and one-off training requirements.)</li></ul><h4>What’s in it for you:</h4><ul><li>Hybrid work arrangements and competitive paid time off programs.</li><li>Comprehensive medical insurance coverage to meet all your healthcare needs.</li><li>Competitive compensation with corporate bonus program &amp; uncapped commission for quota carrying Sales.</li><li>A creative, innovative, and global working environment in the creative and software technology industry.</li><li>Highly engaged Events Committee to keep work enjoyable.</li><li>Reward &amp; Recognition Programs (including President's Club for all functions).</li><li>Professional onboarding program, including robust targeted training for Sales function.</li><li>Development and advancement opportunities (high internal mobility across organization).</li><li>Retirement planning options to save for your future, and so much more!</li></ul>Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.#LN-DI<h4>Experience Level</h4>Senior Level

Monotype Solutions India

Training Associate

L&D-Audit AM -GGNJob details​Proposed designation​ Assistant Manager​Role type​ Assistant Manager ​Reporting to ​ Manager or Above​Geo to be supported​ KGS​Work timings​ 9:00 AM – 5.30 PM (Subject to delivery requirements)​​Roles &amp; responsibilities ​Extensive delivery of technical training sessions.​Develop/customise available training programmes as per the needs of the business and obtain a strong understanding of what these are;​Gain understanding of all ISQM policies including applicability of all DCD’s on applicable courses, be accountable and for the controls (ISQM1) related to technical training deployment and monitoring at KRC​Take responsibility for the implementation and operation of all controls contained in the L&amp;D process.​Monitor and analyze the effectiveness of learning and development programs to promote a culture of continuous development;​Ensuring that the training room, invites, pre/post course, facilitator retain booking are done on a timely basis​Manage the effectiveness of e learning and Global Learning Management System (GLMS) system and ensure timely allocation and completion of courses (including pre/post) within stipulated timelines for business units.​Manage training related work which includes preparation andfinalization of nominations, holding calls with the facilitators toensure that the trainers are well versed with the content andresolve query wherever required, maintenance of pre/post coursestatus tracker etc;​Maintain and update training curriculum and course material asand when required;​Ensure timely preparation and review of monthly/quarterly MIS;​Ensure ongoing compliance with UK Learning policies and othermember firm policies wherever applicable processes by [readingcommunication updates, reading the portal, asking for additionalcoaching, attending regular catch ups]​Support the course manager in the deployment of theirrespective MF ​Assist in planning of the training calendar and managing relatedlogistics;​Coordinate with other location to ensure smooth planning anddelivery of training session;​Assist course manager in the review new courses and tailor themin accordance with KRC requirement​Manage day to day L&amp;D operations effectively and efficiently byensuring that the deadlines are met​drive best practices and standardization across locations inrespective business units​Have sufficient knowledge of audit methodology includingknowledge of KAEG as relevant to the areas I amfacilitating/reviewing, performing my own research and learningas required.​​Educational qualifications ​Bachelor’s Degree from a reputed University.​Work experience​Relevant experience in resource management for 6-10 years.<h4>Experience Level</h4>Mid Level

Audit Assistant Manager

Deputy Manager - Process Training - Pune - REF83521C_2025194042 - Insurance - Excellent Communication - Training<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team.• Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area.• Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization.• Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field.• Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization.• Job Location - PuneQualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Learning Programme SpecialistJob Description :Job Title: Learning Programme SpecialistLevel: 5Reports to: Learning &amp; Inclusion Business Partner/ Learning Performance Lead About us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Context/Scope:Diageo is the world’s leading premium drinks company with an outstanding diverse collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.Diageo’s Ambition is to create the best performing, most trusted and respected consumer products company in the world. We will achieve this with engaged people: high performing teams; continuous learning; and a most inclusive culture.The Global Learning &amp; Inclusion team is focused on accelerating capability building for our diverse workforce, by adopting precision learning and dynamic skills approaches -   through engaging, immersive, and inspirational learning experiences.The role forms part of Global Learning &amp; Inclusion, one of Global HR’s centres of excellence, alongside a team compromising of Learning Performance Leads, Programme Specialists, Design Specialists, Analytics &amp; Learning Operations.These teams collaborate efficiently in supporting &amp; equipping business to build the knowledge, skills, mindset, and confidence to deliver on core and emerging priorities, to enable the shifts needed to accelerate delivery of our Growth Ambition and goalsAbout the role:The Learning Programme Specialist plays a crucial role in designing, developing, and delivering innovative learning solutions linked to our biggest strategic priorities. It is designed to be agile in nature and delivery.Dimensions:a) Financial: Manage of spend against approved budget limits – by project.b) Complexities: This role collaborates with both internal stakeholders and external partners to enable our learning programmes and solutions address the diverse capability needs of our global workforce and drive measurable performance improvements.c) Leadership Responsibilities and Decision- Making Rights: Adaptable and flexible to meet changing business priorities, supporting strategic priorities where additional expertise, capacity and brilliant execution is needed at a point in time.Learning Programme Specialists will work across different strategic projects, gaining depth of experience across specific disciplines. Depending on the size of the project, this may mean working 1-2 or multiple projects across the year.Accountabilities:Needs Analysis and Learning Outcome Definition:Proactively supports LPLs (Learning Performance Leads), business stakeholders, and SMEs (Subject Matter Experts) to:<ul><li>Understand learning needs and performance gaps across various audiences (functional, technical, leadership, professional) on specific and assigned priorities.</li><li>Define clear and measurable learning outcomes aligned with business priorities, aligned to our growth ambition, and learner needs.</li><li>Brings external curiosity, best in class approaches and insights to help define key priorities and programmes</li></ul>Learning Solution Design and Development:<ul><li>Supports the coordination and development of innovative and best-in-class learning interventions and programmes, end-to-end, methodologies, and designs (e.g., V/ILT, e-learning, blended learning, assessments) based on identified needs - business and learners'</li><li>Develop robust project plans, including timelines, resource allocation, budget management, and vendor selection (if applicable).</li><li>Collaborate with Learning Design Specialists, and where appropriate, vendors, to create engaging and effective learning content and materials.</li></ul>Project Management and Implementation:<ul><li>As needed, leads cross-functional project teams, including SMEs, Learning Design Specialists, Analytics Specialists, Learning Operations team members, and vendors - to ensure timely and successful project implementation, within budget and defined standards.</li><li>Supports LPLs with stakeholder engagement throughout the project lifecycle.</li></ul>Communication and Engagement:<ul><li>Responsible for developing &amp; deploying communication and engagement plans that support the success of our strategic learning programme(s). </li><li>Perform the writing, editing, design and delivery of communications materials - to be customised in partnership with appropriate SMEs (HR, CR, business), that are suitable for omnichannel delivery e.g. Viva Engage, Teams, Zoom, email, newsletters etc. </li><li>Collaborate cross-functionally (GFHR, markets, functions) on priority project(s) to improve awareness, understanding, participation, and overall engagement with the programme(s).</li></ul>Evaluation and Continuous Improvement:<ul><li>In partnership with Learning Analytics Specialists, define evaluation metrics to measure the effectiveness and impact of learning programmes.</li><li>For more complex data and analytics requirements works with Learning Analytics Specialist (data from multiple sources, predictive analytics etc)</li><li>Using insights, measures engagement of learning programmes and looks for opportunities to enhance and continuously improve.</li><li>Stay abreast of emerging external learning technologies, methodologies, and best practices to continuously innovate and enhance learning solutions.</li></ul>Qualifications and Experience Required:<ul><li>Preferred experience of designing and implementing successful learning pathways and programmes</li><li>End to end project management experience, with exceptional stakeholder management skills.</li><li>Experience of working with data from multiple sources and insight to provide recommendations</li><li>Working knowledge of change management principles and practices, together with experience of proactively navigating change in the workplace.</li></ul>Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. Rewards &amp; Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial  part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you. Worker Type :RegularPrimary Location:Bangalore Karle Town SEZAdditional Locations :Job Posting Start Date : 2025-09-03

Diageo India Pvt Ltd

STEP Learning Experience & Delivery, Manager<h4>Company Description</h4>It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.<h4>Job Description</h4>The Team : The Global Learning &amp; Development (GLD) team designs, develops and delivers learning solutions for ServiceNow’s Success, Technology, Experience, and Platform (STEP) Organization. GLD sits within the ServiceNow’s Global People organization, supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. We are passionate about making ServiceNow an incredible workplace for every employee. We partner with leaders across the organization to support their business priorities through innovative training programs for their teams.Role : In this role, you will partner cross-functionally with ServiceNow’s Success, Technology, Experience, and Platform (STEP) stakeholders and subject matter experts (SMEs) to translate business priorities into learner-centric and AI-first learning and experiences which engage and delight target audiences while addressing critical skill and knowledge gaps.The ideal candidate is an energetic facilitator, bringing dynamic delivery methods to engage learners with innovative experiences to increase retention, growth and fun. In addition, you will consult in the design and development of experiential training programs including new hire onboarding, soft skills programs, manager training, in-role development, and more. You are highly motivated and driven to take initiative and self- manage, while making timely decisions and seek help when necessary. Essentials also include a growth mindset and embracing continuous learning by proactively seeking personal and professional growth opportunities.The ideal candidate thrives on solving challenging problems and has a knack for making even the most complex topics seem simple. In addition, you are a strategic thinker, enthusiastic educator, and willing to take risks to drive impact in a fast-changing AI driven environment.What you get to do in this role:<ul><li>Deliver in-person and virtual programs with enthusiasm and energy, focused on learner experience, to engage learners and help build an AI native culture</li><li>Welcome new hires, current employees, and customers into the STEP organization with onboarding programs and in-role experiences including role specific skill programs to audiences of various levels</li><li>Act as a central point of contact and thought partner for in-person and virtual instructor-led training in Asia Pacific Japan region</li><li>Contribute and partner with learning teams to identify business challenges and develop learner experiences, including scenarios and engagement strategies across multiple roles and skills</li><li>Design and maintain repeatable human-centered learning frameworks to help scale learner development</li><li>Build trust and credibility with key stakeholders and SMEs to develop course specifications, gather course content, and develop materials</li><li>Review feedback and refine course materials to support instructor and learner needs</li><li>Innovate and reimagine existing learning solutions</li><li>Manage projects on time, self-directed</li><li>Travel up to 20% globally per year</li></ul><h4>Qualifications</h4>To be successful in this role you have:<ul><li>Bachelor’s degree or equivalent with Minimum 5-7 years delivering and consulting on learning experiences in-person and virtually in a corporate environment or equivalent</li><li>Ability to build trusted relationships high-level stakeholders and across functions</li><li>Understanding of AI technologies and their application in learning and workflow (e.g. GenAI, intelligent automation)</li><li>Passion for developing thoughtful AI-driven learning experiences with an understanding of audience needs</li><li>Demonstrates understanding and application of ADDIE model and Adult Learning Principles for designing and delivering instructor-lead and blended learning programs</li><li>Proven ability to work in inclusive, high-performing teams, maintaining a high level of productivity, and resilience in dynamic environments.</li><li>Ability to translate complex concepts into actionable learning experiences</li><li>Comfort working and experimenting in a fast-moving agile environment</li><li>Excellent facilitation and communication skills</li><li>Experience with virtual training platforms and tools</li><li>Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook, Copilot)</li><li>High positive energy with a growth mindset (“can do” attitude)</li></ul> JV20<h4>Additional Information</h4>Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf">Learn more here</a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com">globaltalentss@servicenow.com </a>for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. <h4>Experience Level</h4>Mid Level

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