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Process and Comm Training Analyst<ul type="disc"><li>Facilitates multi-week new hire training for Processing Associates (Academies) </li><li>Performs analysis to understand client transactions in order to create process improvements.</li><li>Reviews and standardizes content as well as tailors material for specific situation.</li><li>Creates content for high-end (difficult/complex) topics.</li><li>Conducts/facilitates training on high-end (difficult/complex) topics.</li><li>Acts as consultant for respective service lines.</li><li>Leads development, design, delivery, evaluation, and management of training programs for the respective service line.</li><li>Participate in project transitions such as product launches.</li><li>Prepares training material and transition documents for new processes, accounts &amp; clients programs for the respective service line.</li><li>May mentor a group of junior trainers.</li></ul>This is a BPO Process &amp; Communication Trainer for Insurance TPA.

NTT DATA Global Delivery Services Ltd

Associate Trainer

Senior - Digital LearningWe are recruiting for an Instructional Designer (Senior) in the Managed Services LMS - DLMS team. The purpose of this role is to design engaging and interactive digital learning solutions such as eLearning, videos, infographics, and performance support resources. These learning solutions should be innovative, engaging and help learners retain and use what they’ve learnt in their daily roles and responsibilities.Job details<ul><li>Proposed designation Senior/Team Leader (Instructional Designer)</li><li>Role type Team contributor</li><li>Reporting to  Assistant Manager</li><li>Geo to be supported  United States</li><li>Work timings 11:30 AM to 8:00 PM</li></ul><ul><li>Understand business problems and learner profiles to design a learning solution and its evaluation methodology</li><li>Design new or refresh existing digital learning programmes (eLearning, animated videos, games)</li><li>Work with Subject Matter Experts (SME) and onshore stakeholders to ensure that the learning design meets the learning objectives and key success criteria</li><li>Build effective relationships with onshore and offshore teams (other instructional designers, learning developers, graphics and video experts, project managers) to build visually engaging and interactive learning content</li><li>Project manage the learning design and development lifecycle from conception through to deployment and go-live. In the event of scope changes, risks, and issues, mitigate and provide clear directions to learning, graphics and media developers</li><li>Ensure published content meets technical design and functional requirements</li><li>Review and/or update existing learning content as per post course evaluation</li><li>Ensure all learning projects are executed as per agreed team processes and methodologies</li><li>Provide mentorship and quality assurance support to junior instructional designers by reviewing their deliverables to ensure alignment with established standards and best practices</li></ul>Educational qualifications<ul><li>Candidates should be Graduate or above</li></ul>Work experience<ul><li>6-8 years of experience in using a variety of techniques to develop engaging instructional content that also effectively address learner performance and business gaps</li></ul>Mandatory technical &amp; functional skills<ul><li>Clear understanding of learning content design and development lifecycle (content handover, content analysis, detailed content design, storyboarding, media sources, build, quality assurance, deployment)</li><li>Working with onshore stakeholders, onshore subject matter experts and offshore learning design team members to build innovative learning solutions</li><li>Ability to work with multiple project stakeholders and manage multiple projects concurrently</li><li>Excellent language (written and verbal) skills</li></ul>Preferred technical &amp; functional skills<ul><li>Ability to evaluate the impact of learning on performance and business goals</li><li>Analyze existing and emerging technologies to propose their use in an instructional environment</li><li>Experience in using learning tools such as Articulate 360.</li></ul>Key behavioral attributes/requirements<ul><li>Personal drive and positive work ethic to deliver measurable results within tight deadlines and in demanding situations</li><li>High focus on attention to detail; drive and commitment towards delivering high quality service to the KPMG stakeholders</li><li>Flexibility to adapt to a variety of engagement types and working styles, and strong time management skills</li></ul><h4>Experience Level</h4>Senior Level

Kpmg India Services Llp

Instructor

Sr. TrainerJob Title:Sr. TrainerJob DescriptionThe Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities</li><li>Accountable for achieving individual training performance metrics</li><li>Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures</li></ul>Key skills &amp; knowledge:<ul><li>Basic computer navigation skills and PC Knowledge</li><li>Minimum requirement of B2 level certification in Portuguese</li><li>Effective oral and written communication skills</li><li>Dependable with proficient attention to detail</li><li>Ability to work as a team member, as well as independently</li><li>Willingness to work in a rotational shift environment</li></ul>Educational Qualification: GraduateDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 14 IT SEZ (GST)Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Trainer

Lead Training ManagerWork Flexibility: OnsiteWho we want: • Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success. • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What you will do: • Relationship management skills in a sales/marketing function within a team environment or independently • Strong product and procedural knowledge • Understanding and knowledge of key competitive landscape • Support development of educational content utilizing HCP input • Support program development with guidance from others • Maintain collaboration with broader Medical Education/product marketing/sales training, etc • Lead Medical Education program coordination, logistics and content delivery • Organize in-class or virtual courses • Identify what we want to measure/track and most appropriate method • Understand our Medical Education and business strategy • Provide input to future plans • Assist in defining business metrics • Provide data and input to plan • Understand KOLs profile and starts networking • Understand and provide input to training and Medical Education workstreams • Gain expertise in Medical Education programs and adapt programs with customer’s needs • Understand the different communication channel strategies • Partner with Marketing Communications to develop communications plan Minimum Qualifications (Required): • Bachelor’s degree required • 4+ years of work experience required Preferred Qualifications (Strongly desired): • MBA preferred • 2+ years medical device or Medical Education experience preferred • Excellent presentation and interpersonal communications skills • Strong analytical and problem-solving skills • Ability to manage multiple projects while delivering on established timelines • Ability to be persuasive in the absence of organizational authority • Must be able to understand and work within complex interdivisional procedures and policies • Demonstrated proficiency in Microsoft Office (Excel, Word &amp; PowerPoint)Travel Percentage: 40%<h4>Experience Level</h4>Senior Level

Stryker India Private Limited

Training Manager

Sr.Officer - Technical Training<h4>Job Description</h4><ul><li><ul><li>Comply with all cGMP, GxP, or any other regulatory requirements, including EH &amp;S requirements</li><li>Complete training on relevant SOPs and develop an understanding of the activities to be conduct prior to undertaking any task</li><li>Conduct all tasks/ activities as per the applicable SOPs. Reports any difficulty or deviation in following the procedures/ instructions to immediate Supervisor/ Managers</li><li>Report any quality concerns or suggestions for improvements to Supervisor/ Managers</li><li>To be primary responsible for creation of offering, monitoring the daily compliance in L2LMS (Learning Management System)</li><li>To play role of Catalog Administrator, Content Administrator, People Administrator, HR Administrator, System Administrator, Instructor desk in L2LMS (Learning Management System)</li><li>To contribute in preparing the training curriculum for different sections of the workforce at site</li><li><ul><li>To maintain training matrix &amp; ensure effective implementation of the new training model</li><li>Accountable for Technical Training documentation compliance, for all departments at site &amp; to make training documentation audit ready at any point of time</li><li>To deliver training to new &amp; existing contractual employees/ new joiners/ existing employees on various technical topics related to all function and track progress of each new employee</li><li>Ensuring completed training documents are recorded in SABA</li><li>To provide feed-back on training happenings to various coordination &amp; when required</li><li>Routinely reporting necessary escalation and training progress to Site Training Coordinators</li><li>Involve in designing and development of training content, job aids and work specific SOPs</li><li>Ensure Functional &amp; GMP training Planner Compliance at Site</li><li>To ensure timely completion of all SOP training in their respective department on event of any revision in SOPs or periodically as a part of refresher training</li><li>Responsible to plan, manage and update training records for the Contractual Staff through CETMS (Contract Employees Training Management System)</li></ul></li></ul></li></ul><h4>Work Experience</h4>3-5 years<h4>Education</h4>
Post Graduation in Chemistry or ChemistryGraduation in Pharmacy or Pharmacy<h4>Competencies</h4>
Result OrientationProcess ExcellenceDeveloping TalentStrategic AgilityInnovation &amp; CreativityCustomer CentricityCollaborationStakeholder Management<h4>Experience Level</h4>Senior Level

lupin ltd

Training Supervisor

Senior Learning Experience ManagerAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per PIDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Academic Mentor

Trainer IIJob Title:Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:• Deliver Customer service product training for a Leading Logistics Client• 2+ Years of supporting Customer Service Client as a Process Trainer• Must have blended skill set/Experience supporting Email/Chat &amp; Voice Channels as Trainer• Design training curriculum using inputs from Operations, Quality &amp; Clients.• Knowledge management for the process.• Keep up to date with product / process knowledge.• Accountability for 0 – 90 days batch performance.• Attend TTT conducted by clients.• Conduct PKT and process refreshers on the floor.• Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB• Represent Concentrix on client calls and internal/external calibrations.• Work closely with OPS and Quality teams to design and execute action plans• Responsible as per defined monthly/quarterly/yearly training scorecards and PLA• Responsible to manage the training throughput and performance• Create, manage and update the training content for respective LOB’s on different tools• Manage/create process SOP’s and training refreshers• Manage training MIS for new hire batches and other training related work• Contribute to process improvement ideation and initiatives• Responsible for all risk management and compliance activities as applicable to this roleKey skills and knowledge:• Good facilitation skills• Experience in handling Customer Service clients• Should be a Team player.• 5 days working and should be open for rotational offs.• Good MS Office skills.• Experience in preparing TNI &amp; TNAEducational Qualification: - GraduateDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.Location:IND Chennai - Fortune TowersLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a>

Academic Counsellors (Field Sales) <ul><li>Experience: Only candidates with prior Ed-tech sales experience will be considered</li><li>Working Model: 6 days a week (Monday week-off)</li><li>Requirement: Own laptop mandatory</li><li>CTC: Up to 5 LPA + lucrative incentives</li></ul> Share your resume now.

Infinity Learn

Academic Counsellor

Business Interlock SpecialistSkill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development process
The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? •Commitment to quality
•Trainer lead
•F&amp;A
•PTP Trainer Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

CRM Technical Consultant

Sr Training & Quality ManagerJob Title:Sr Training &amp; Quality ManagerJob DescriptionJob Description Summary Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.• Lead TQ support for a new strategic offering, training and quality as a Service for our clients.• Provide Training and quality support, development of metrics and dashboards in line with customer requirements.• Ability to lead a team, coordinate with other locations and drive standardized practices.• Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.• Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.• Drive continuous improvement program across processes.• Analysis of utilization, efficiency and available data for the process.• Undertake detailed process improvement studies and up skills the team members• Ability to get out of the box ideas and Process Improvement Initiatives in the process• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.• Should drive Process Control &amp; Compliance in addition to managing Audit requirements.• Innovate new ways of learning and help drive adoption of Tech infused learning solutions.• Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.• Mentor Green Belt/Yellow Belt projects.Profile and Experience:• 11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain.• Experience in banking domain is preferred.• Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.• Strong client-facing skills with excellent communication, negotiation and conflict management skills.• Strong Process Knowledge and Compliance to Multiple Audit procedures.• Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job• Experience in implementing innovative solutions and driving technologies, automation.• Analytical acumen and the ability to streamline complex processesLocation:IND Gurugram - Ground Floor 243 Tower A SP Infocity Udhyog Vihar Phase - 1Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Quality Manager

Executive/Senior Executive Training & Quality Assurance - Vikhroli EastAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Trainer

Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Position Title:Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Job Family:EDT &gt; Learning DesignShift:Job Description:Job TitleSenior Designer Learning ExperienceRequirement TypeFull-Time EmployeeJob LocationBangaloreRequirement LevelSenior AssociateHiring ManagerManager Learning ExperiencePrimary SkillInstructional DesignBusinessGlobal HR ServicesSkill CategoryGenericABOUT ELEVANCE HEALTH<a href="https://www.elevancehealth.com/" rel="noopener noreferrer" target="_blank">Elevance Health</a> is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the <a href="https://fortune.com/ranking/fortune500/" rel="noopener noreferrer" target="_blank">Fortune 500</a> list, Elevance ranked 20 in 2025. <a href="https://fortune.com/ranking/most-powerful-women/" rel="noopener noreferrer" target="_blank">Gail Boudreaux</a>, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.   ABOUT CARELON<a href="https://www.linkedin.com/company/carelon-global-solutions/" rel="noopener noreferrer" target="_blank">Carelon Global Solutions</a> (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.OUR MISSION &amp; VALUESOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | DiversityJOB POSITIONCarelon Global Solutions India is seeking for Senior Designer Learning Experience .JOB RESPONSIBILITY<ul><li>Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools.</li><li>Primary duties may include but are not limited to: Collaborates with business partners on expected business outcomes.</li><li>Must be a consultant who has hands-on experience on designing Facilitator Guides, leading Virtual ILTs, PPTs and handouts for the team as well as the learning audiences.</li><li>Participates in needs analysis and recommends effective learning solutions. Collaborate with other content developers, graphic designers, technology consultants, technologists, and other project team members on design, development, implementation, and evaluation of learning solutions.</li><li>Uses all approved processes, tools, and templates to standard for development and reporting. Actively maintains all content.</li><li>Participates in quality review process. Participates in and contributes to Learning &amp; Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill. Provides technical direction on design and development of web-based learning technology projects, collaborates with web content owners, graphic designers and other project team members on requirements, design, development, and implementation of projects using multimedia software. Facilitates train-the-trainer sessions, meetings, and other events.</li><li>Leads mid-sized learning design and development efforts. Develops sub-project plans, functional specifications, and schedules.</li></ul>QUALIFICATION<ul><li>Any Graduate (Masters Preferred).</li><li>Requires BA/BS in Computer Sciences, Instructional Technology, or related field; 4 or more years of web design/development, and 5 or more years supporting a training/learning organization; or any combination of education and experience, which would provide an equivalent background.</li></ul>EXPERIENCEMinimum 4- 5 years of exclusive Instructional Design experienceSKILLS AND COMPETENCIESInstructional Design, Storyboard, Storyline, Quality Analyst, Authoring Tools, Stakeholder Management, Project Management, Excellent Communication Skills, Good Knowledge in MS-OfficeTHE CARELON PROMISEAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.LIFE @ CARELON<ul><li>Extensive focus on learning and development</li><li>An inspiring culture built on innovation, creativity, and freedom.</li><li>Holistic well-being</li><li>Comprehensive range of rewards and recognitions</li><li>Competitive health and medical insurance coverage</li><li>Best-in-class amenities and workspaces</li><li>Policies designed with associates at the center.</li></ul>EQUAL OPPORTUNITY EMPLOYERCarelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Reasonable AccommodationOur inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.*Disclaimer: Offered designation titles differs*Job Type:Full time<h4>Experience Level</h4>Entry Level

Carelon Global Solutions

Senior Designer

Associate Director - Learning Consult PartnerWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The RoleThe Learning Consulting team supports Kyndryl internal clients to determine key human performance issues and provides recommendations on how to most effectively address those issues by using the Human Performance Improvement (HPI) methodology.  In this role you will apply in-depth HPI consulting skills to diagnose how the performance and learning issues within an organization align with business needs. You will need to adapt existing or develop new learning strategies and solutions to help meet those business needs. You’ll be responsible for client relationship management, ensuring client satisfaction, and can manage all aspects of the engagement. As part of the role, you'll develop and maintain a depth of understanding in Kyndryl's GTM business strategy; recommend and collaborate to design and deploy education and programs in support of their strategy including technical, soft skills and experiential learning. You’ll be utilizing metrics and reports to provide business insights to facilitate decisions on education strategy.As the Associate Director, Learning Consulting you will specifically be responsible to:<ul><li>Develop and implement a strategic GTM development plan to achieve their targets and contribute to organizational growth</li><li>Work closely with Kyndryl GTM leaders, SME, and cross-functional teams to align development programs with overall business objectives</li><li>Make data-informed assessments on the skill gaps and development needs when making decision on programs changes</li><li>Leverage key performance indicators (KPIs) to measure the effectiveness of development programs</li><li>Work within the organization to identify challenges and implement process/infrastructure solutions</li><li>Represent the organization at conferences and other events related to skills development.</li></ul> Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.To be successful in this role you’ll have the following skills and experience:<ul><li>A bachelor's degree in a relevant field such as Business, Education, Organizational Development, or a related discipline</li><li>8+ years of experience in training and development. Demonstrated experience in progressively responsible roles within learning and development</li><li>Ability to design, develop, and implement effective training programs and materials; Proficiency in creating engaging and interactive training content</li><li>Proficiency in learning and development principles, adult learning theory, and instructional design. Familiarity with modern training techniques and technologies, including e-learning platforms and Learning Management Systems (LMS)</li><li>Proven leadership and management experience, including the ability to lead a team of learning and development professionals. Experience in setting goals, managing budgets, and executing strategic plans</li><li>Strong analytical and data interpretation skills to assess training program effectiveness and make data-driven improvements</li><li>Excellent written and verbal communication skills to convey complex concepts clearly and engage learners. Ability to deliver effective presentations and facilitate training sessions</li><li>Project management skills to effectively plan, execute, and oversee multiple training initiatives simultaneously</li><li>Strong interpersonal skills to build relationships with sales leaders, cross-functional teams, and external vendors. Ability to collaborate effectively with various stakeholders</li><li>Familiarity with leadership development principles can be beneficial as it can support the growth and development of sales leaders.</li></ul> Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.<h4>Experience Level</h4>Mid Level

Kyndryl Solutions Private Limited

Associate Director

Trainee - Training & Development<h4>Long Description 1</h4>Job Summary (Brief overview on the scope of job responsibility):•    Implement on-site training.     Interrelationships (Other key functional or communicational lines):•    Communicate with technical &amp; training center to the on-site training activity;  •    Communicate with line leader / office head / branch office manager to trainee's performance briefing.  •    With operating office colleagues. Job Responsibility &amp; Accountability (Key Roles&amp;comma functions &amp; accountability):•    Provide on-site training&amp;comma do exam for trainee&amp;comma record and report the training;  •    Provide training course for specific product;  •    Prepare training material and quiz for specific product;  •    Collect training samples. Required Skills &amp; Qualification:-•    Core skills:  •    Interpersonal communication skill  •     Self- motivated  •    Time management  •    Training skill  •    Other skills:  •     Independent  •    Willing to help colleagues  •    Integrity  •    Continuous improvement  •    Technical knowledge •    Qualifications:  •     Certificate from college or above and major in engineering or science;  •    Ability to read and interpret documents such as inspection guidelines and procedure manuals in English;  •    At least 4 years' related experience; preferably from competitor who has exposure to wider product range •    Knowledge of computer application in relevant software.<h4>Long Description 2</h4><h4>Long Description 3</h4><h4>Long Description 4</h4><h4>Experience Level</h4>Entry Level

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