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Regional Training Manager<h4>Company Description</h4>Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries.For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparencyDr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ &amp; nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization."<h4>Job Description</h4>Identify the Training Needs of field colleagues of your states/zone by coordinating with NSM/SM/DH/Mrktg. Design, Develop &amp; Deploy the training module as per identified needs.1-2 days of Face to Face Classroom training based on TNI for identified FMRs. Plan On the Job Training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs. Evaluate post training effectiveness by working with the participants and pre-decided metrics. On the Job Coaching by observing how the FMR is implementing the learnings inside the Dr chamber and will also guide / train him to do better .the field working wherever required; on the 2nd day of working, training manager will work with both FMR and ASM and share the feedback with ASM from field working for ASM to work on FMR further Breakup of working days : 2 days class room training + 2-3 days admin working preparing modules + 16-17 Days field working<h4>Qualifications</h4>Qualifications2-3 days admin working preparing modules + 16-17 Days field working <h4>Additional Information</h4>About the Department: Global Generics IndiaGlobal Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market." Benefits OfferedAt Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining &amp; relocation support, family support (Maternity &amp; Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself." Our Work CultureAsk any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.For more details, please visit our career website at <a href="https://careers.drreddys.com/#!/">https://careers.drreddys.com/#!/</a>."<h4>Experience Level</h4>Mid Level

Dr Reddys Laboratories

Training Manager

Process and Comm Training Analyst<ul type="disc"><li>Facilitates multi-week new hire training for Processing Associates (Academies) </li><li>Performs analysis to understand client transactions in order to create process improvements.</li><li>Reviews and standardizes content as well as tailors material for specific situation.</li><li>Creates content for high-end (difficult/complex) topics.</li><li>Conducts/facilitates training on high-end (difficult/complex) topics.</li><li>Acts as consultant for respective service lines.</li><li>Leads development, design, delivery, evaluation, and management of training programs for the respective service line.</li><li>Participate in project transitions such as product launches.</li><li>Prepares training material and transition documents for new processes, accounts &amp; clients programs for the respective service line.</li><li>May mentor a group of junior trainers.</li></ul>This is a BPO Process &amp; Communication Trainer for Insurance TPA.

NTT DATA Global Delivery Services Ltd

Associate Trainer

Communication TrainerJob Title:Communication TrainerJob DescriptionCommunication TrainerJob Description – ROLE:  Communication TrainerDESIGNATION: Communication TrainerLOCATION: Noida.YEARS OF EXPERIENCE: 1 to 2 years Kindly acknowledge the below JD and share the rest of the details pls.Role and key responsibilities:<ul><li>Client round is mandatory for this role.</li><li>Selected candidate will have to train people on Soft Skills and preprocess training</li><li>Support the Front-Line Recruitment Teams to assess the quality of new hires, using the CAT Tool</li><li>Maintain Data and MIS as per the training BPMS and other requirements</li><li>Support intra &amp; inter function collaboration</li><li>Proactively implement best practices and add value across locations</li><li>Attend the TTT for client requirements</li><li>Interface with customers as per requirement</li><li>Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement</li><li>Conduct Need analysis and share feedback with the stakeholders</li><li>Provide Feedback to the New Hires on Soft Skills and basic grammar</li><li>Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team</li><li>Analyze and report findings for Process Training batches</li><li>Meet the training requirements of the BU basis TNA</li><li>Design &amp; develop training processes (need identification to feedback and follow through) in consultation with the training teams</li><li>Track and report improvement</li></ul>Key skills and knowledge:<ul><li>Excellent communication skills (English &amp; Hindi).</li><li>Data Handling , data interpretation and Data Management.</li><li>Good people management and Interpersonal Skills.</li><li>Good knowledge of computers and MS Office (Excel, Power point).</li><li>Good facilitation and presentation skills</li><li>Analytical / Quantitative skills</li><li>Planning and Decision making</li><li>Ability to prioritize</li><li>Ability to meet deadlines</li><li>Multi-tasking</li><li>Strong organizational  and Presentation skills</li><li>Ability to work under pressure</li><li>Ability to drive initiatives to closure</li><li>Ability to deal with all levels of employees with different accents and dialects</li></ul>Location:IND Noida - Logix Cyber Park, C 28 &amp; 29, Tower-CLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a>

Concentrix

Communication Skills Trainer

Senior Instructional Design Lead - Learning ServicesBachelors' degree or higher in Literature, Engineering, Mathematics, or related discipline
•	Knowledge of different instructional design methods, interactivity models, and authoring tools, such as Articulate Storyline, Adobe Captivate, SAP Enable Now, Walk Me, What Fix, etc.

Infosys

Curriculum Designer

Full cycle Technical Trainer ( Content development + Tech training )<h4>Job Description</h4>TRAINING DEVELOPER – NIQ, CHENNAI/Pune, IndiaABOUT THIS JOBAs Training Developer, you will be responsible for designing, developing, managing, organizing and conducting technical workshops, and evaluation of workshop effectiveness. RESPONSIBILITIES<ul><li>Responsible to Plan, design &amp; create (or curate) the training materials on company products, processes, and technologies.</li><li>Orient trainers about the content and scope of the training.</li><li>Deliver trainings when required.</li><li>Updates the content on an on-going basis.</li><li>Analyzes course evaluations to judge effectiveness of training sessions and to implement suggestions for improvement.</li><li>Interpret data to judge progress and cost-effectiveness.</li><li>Help the Tech Competency Leader to evaluate external learning vendors.</li></ul><h4>Qualifications</h4>A LITTLE BIT ABOUT YOU<ul><li>Proven experience as a Tech expert (2 yrs) willing to learn training skills.</li></ul><ul><li>Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) willing to learn tech skills.</li><li>Proven track record in diverse technical competencies - Java Full stack or Data Engineering with Python/ Pyspark /Databricks or Data Science, AI/ML track or Data and Business Intelligence stack as trainer/developer. Working knowledge of Apache Airflow is an added advantage.</li><li>Besides proficiency with M365 Platform and well-versed on the various LMS platforms available in the market.</li><li>Excellent verbal and written communicators.</li><li>Facilitation / Organization skills.</li></ul>QUALIFICATIONS<ul><li>Degree at university level, preferable in technical/educational related area.</li><li>Train The Trainer certification is a plus.</li></ul><h4>Additional Information</h4><ul><li>Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms. </li><li>Recharge and revitalize with help of wellness plans made for you and your family. </li><li>Plan your future with financial wellness tools. </li><li>Stay relevant and upskill yourself with career development opportunities</li></ul>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a><h4>Experience Level</h4>Entry Level

NielsenIQ

Trainer

Associate II, Scientific EducationSummary of Position:Alcon is looking to hire an Associate Phaco Development Specialist at Raipur. This position has primary responsibility for the successful adoption and conversion rates of surgeon/hospital trainees to Phaco as the first line of care for cataract surgery. Surgical Observation Report and wet lab instruction of existing cataract surgeons in the conversion from Extra Capsular Cataract Extraction (ECCE) and Small Incision manual cataract surgery (SICS) to Phaco.The training of non-cataract surgeons in Phaco procedure and techniques.  The adoption and proper use of Alcon products such as Infiniti with Ozil, Laureate, Single-Piece AcrySof IOL (Intra Ocular Lens), Natural, IQ (Image Quality IOL), Viscoelastic, Knifes.Selectively assist field sales with the demonstration of key products to Phaco Development targets. Teach, model and coach affiliated personnel to improve competency in the proper use of products, surgical technique, Observation Report protocol and professional Observation Report conduct.Key Responsibilities: <ul><li>On-site assessment and selection of target trainees and hospitals to ensure the selections result in optimal quantity and quality of trainees and Phaco conversion rates for the Phaco Development Program.</li><li>Onsite (Operating Room) and wet lab instruction and consultation of trainees in the entire process of converting from ECCE and SICS to Phaco. This includes working with designated outside-Alcon consultants (course instructors and on-site proctors) to ensure effective trainee Phaco conversion rates and high quality surgical results</li><li>Demonstrate product and procedural excellence to best technical model and coach trainees and affiliated personnel how to achieve optimal surgical and patient results with selected Alcon products while consulting in the OR, hospital and wet lab.</li><li>Support specified Alcon Phaco Development training events, patient education programs, professional congresses, symposiums and special Alcon events</li><li>Complete documentation of; target assessment, pre-course preparation, and surgical observation, post-course Phaco cases (quantity and surgical results). Compliance with all Alcon administrative and reporting procedures. This includes weekly, monthly and expense reporting.</li><li>Responsible for adverse event and product complaint handling related activities at a local level including the collection, intake and forwarding the information to the Local Vigilance Representative).</li><li>Adherence to all corporate compliance guidelines &amp; corporate programs </li></ul>Key Requirements/Minimum Qualifications:<ul><li>Science Bachelor Degree/Diploma /Technical Course.</li><li>Medically related Specialty Training (Surgical/Medical Technologist) from a recognized institution.</li><li>Minimum one year sales, marketing experience for a recognized organization or experience in OR doing related work assisting surgeons or in the field of applications.</li><li>Proficient in English</li></ul>Work hours: Will be dependent on the field scheduleTravel Requirements: Domestic only (50% - 70%) Preferred Qualifications/Skills/Experience: <ul><li>Specialty training in Biomedical Engineering, Medical Technology</li><li>Minimum two years of Clinical Application, Marketing, and Sales experience with an international or well-recognized local medical device company.</li><li>Two years’ experience as a Surgical/Medical Technologist, Biomedical Engineer.</li></ul>ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Contingent Worker</a>  Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.<h4>Experience Level</h4>Mid Level

Alcon Laboratories India Pvt Ltd

Science Instructor

AsstMgr-TrainingJOB SUMMARY Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Assisting with Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Assisting with Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Assisting with Developing Training Program Plans and Budgets• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Assists with establishing guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Assisting with Managing Training Budgets• Assists with the development of the Training budget as required.• Assists with managing budget in alignment with Human Resources and property financial goals.• Assists with managing department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Marriott Hotels India

Academic Counsellors (Field Sales) <ul><li>Experience: Only candidates with prior Ed-tech sales experience will be considered</li><li>Working Model: 6 days a week (Monday week-off)</li><li>Requirement: Own laptop mandatory</li><li>CTC: Up to 5 LPA + lucrative incentives</li></ul> Share your resume now.

Infinity Learn

Academic Counsellor

DST TML Pimpri puneDST (Dual System Trainee)As per Dharwad Location details 1)      Employee Group : 4 Description: Trainee2)      Employee Subgroup: KT Description: Technical Apprentice 3)      Job Key:  00004003 Description: TVA Technical Vocational Apprentice At Pune Plant: We can use Employee group: TR Description: Trainee also at Pune Plant.  Hiring done in SAP QA. 1)      Per. No.543262 Hiring done in SAP QA as per mentioned above Dharwad location details no error found tested ok2)      Per.no.543263  Hiring done in SAP QA as per mentioned above Dharwad location details only change employee Subgroup no error found tested ok Please note below points for your information. A.      DBT not ApplicableB.      Leave not applicable as per MOU.C.      As per the new stipend revision guidelines effective from July 2024, the stipend for DST trainees is set at 75% of the minimum wages for unskilled workers. Given that the minimum wage is ₹15,917, 75% of this amount is ₹11,940.00.D.      Payroll Area : PD

Tata Motors Limited

Apprentice

Communication TrainerJob Title:Communication TrainerJob Description<h4> Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4>Role &amp; Key Responsibilities:</h4><h4>Monitor and evaluate calls/chat on language quality and communication skills.</h4><h4>Provide coaching &amp; feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents</h4><h4>Prepare and develop individual Coaching Plans, providing resources and assistance.</h4><h4>Implement effective Coaching / Training methodologies to individual / group in a dynamic training environment i.e. Virtual &amp; Classroom</h4><h4>Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills.</h4><h4>Participate in Calibration sessions along with Quality, Operations and Clients.</h4><h4>Proactively implement best practices and add value to the process.</h4><h4>Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly.</h4><h4>Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program</h4><h4>Creating &amp; sharing Q-Tips around soft skills and WOW customer service statements</h4><h4>TNA / TNI: Coordinate with Quality / Ops Team to Design &amp; Develop training programs basis the TNA / TNI for conducting refresher sessions.</h4><h4>Create and maintain Training Reports for different Stakeholders.</h4><h4> </h4><h4>Key Skills and knowledge: -</h4><h4>1.      Excellent oral and written English communication skills</h4><h4>2.      Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes</h4><h4>3.      Excellent facilitation and presentation skills</h4><h4>4.      Willing to work in rotational shift.</h4><h4>5.      People Management and Interpersonal Skills.        </h4><h4>6.      Good knowledge of computers and MS Office (Excel, Power point)</h4><h4>7.      Analytical / Quantitative skills and Effective Time Management</h4><h4>8.      Planning and Decision making</h4><h4>9.      Ability to drive initiatives to closure.</h4><h4>10.  Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement.</h4><h4>11.  2-3 years min experience as a ‘Comm /Soft skills trainer’ supporting International Customer service clients.</h4><h4> </h4><h4>·        Qualification : Graduation</h4><h4> </h4><h4> </h4><h4>Disclaimer:-</h4><h4>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</h4>  Location:IND Chennai - Fortune TowersLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Entry Level

Communication CoachJob Title:Communication CoachJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and  Key responsibilities: •    Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool •    Maintain Data and MIS as per the training BPMS  and other  requirements •    Support intra &amp; inter function collaboration •    Proactively implement best practices and add value across locations •    Attend the TTT for client requirements •    Interface with customers as per requirement •    Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement •    Conduct Need analysis and share feedback with the stakeholders •    Provide Feedback to the New Hires on Soft Skills and basic grammar  •    Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team •    Analyze and report findings for Process Training batches •    Meet the training requirements of the BU basis TNA •    Design &amp; develop training processes (need identification to feedback and follow through) in consultation with the training teams •    Track and report improvementKey skills and knowledge: Must have CAT Score of 5.0 or higher •    Excellent communication skills (English &amp; Hindi). •    Data Handling , data interpretation and Data Management. •    Good people management and Interpersonal Skills.             •    Good knowledge of computers and MS Office (Excel, Power point). •    Good facilitation and presentation skills •    Analytical / Quantitative skills •    Planning and Decision making •    Ability to prioritize •    Ability to meet deadlines •    Multi-tasking •    Strong organizational and Presentation skills •    Ability to work under pressure •    Ability to drive initiatives to closure •    Ability to deal with all levels of employees with different accents and dialects      Qualification : GraduationDisclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Location:India Bangalore - DivyashreeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a>

Process TrainerJob Title:Process TrainerJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:<ul><li> Deliver product training for New Hires in the Chat and Voice Lines of Businesses</li><li>Design training curriculum using inputs from Operations &amp; Quality</li><li>Knowledge management for the process</li><li>Maintain MIS related to all training batches</li><li>Keep up to date with the product / process knowledge</li><li>Accountability for 0 – 30 days batch performance</li><li>Attend TTT conducted by clients</li><li>Conduct PKT and process refreshers on the floor</li><li>Design &amp; Develop training content</li><li>Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population</li><li>Participate in calibration of Trainers, QAs and Voice Coaches within the team</li></ul>Key skills and knowledge:<ul><li>Customer support experience</li><li>Languages – Good English Communication and Hindi</li><li>Willingness to work in a 24x7 shift environment with 5 days working</li><li>Good MS Office skills</li><li>Exposure to Voice &amp; Chat LOB. Sales/Retention will be an added advantage</li></ul>Educational Qualification:<ul><li>Graduate</li></ul>Disclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.Location:IND Kolkata - 10th Floor on Block A, DLF IT Park I, New TownLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Mid Level

Lead Mentor

ManagerJob Code/ Requisition ID Location  GurugaonTravel RequiredYesDepartment / FunctionESBPosition NameManager- Capability BuildingDesignation ManagerRole Individual  Team                   Reporting ToGeneral ManagerJob Specification Excellent verbal and written communication skills to engage with potential customers effectively.Strong understanding of sales processes and techno commercials skills.Ability to analyse data and metrics to optimize lead generation strategies.Proficiency in using CRM software, email marketing tools, and social media platforms.  Qualification/ Personal Attributes A degree in Engineering / Diploma, or a related field is often preferred.     Job Description Key ResponsibilitiesCapability BuildingEvaluating Employee &amp; Channel NeedsDesigning Training Programs and MaterialsScheduling Training SessionsDelivering Training SessionsAssessing Learning OutcomesIn-side SalesEfficiently manage and prioritize filtered sales leads to ensure timely follow-up and engagement.Build strong relationships with potential customers through phone calls, emails, and virtual meetings.Conduct thorough needs assessments to understand customer requirements and pain points. (Virtual /Physical Site Visit &amp; System Sizing)Offer appropriate products or services that meet customer needs, highlighting key benefits and value propositions.Address customer concerns and objections effectively to move leads through the sales pipeline.Lead handing over to business team. (Process to be Finilized-Biding Process or Something Else)Schedule and conduct follow-up communications with business team to ensure the conversion from sales funnel to order.Maintain records of lead interactions and sales activities in the CRM system. Provide regular reports on lead conversion rates and sales performance.Stay updated on industry trends and best practices to continuously improve sales techniques and strategies.         About Luminous Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India. Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation &amp; Passion with focus on Execution &amp; Team-work. At Luminous, we passionately innovate to make life comfortable and efficient. Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore. <ul><li>Career Page- <a href="http://joinus.luminousindia.com/" rel="noopener" target="_blank">http://joinus.luminousindia.com/</a></li><li>LinkedIn- <a href="https://www.linkedin.com/company/luminous-power-technologies-p-ltd/" rel="noopener" target="_blank">https://www.linkedin.com/company/luminous-power-technologies-p-ltd/</a></li><li>Home Page- <a href="https://www.luminousindia.com/about-us" rel="noopener" target="_blank">https://www.luminousindia.com/about-us</a></li><li>Glassdoor-<a href="https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-%20%20%20%20%20%20%20EI_IE519545.11,40.htm">https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm</a></li></ul>



 
 
 
 
 
 
 



 <h4>Experience Level</h4>Mid Level

Luminous Power Technologies

Manager - Projects

Manager, Enterprise OnboardingTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.As the Manager, Enterprise Onboarding, you will be responsible for shaping a world-class onboarding journey that sets every new hire—regardless of level, function, or location—on a path to long-term success. This is a highly visible role that blends facilitation excellence with program strategy and operational execution. Your leadership will directly influence how new hires experience our culture, understand our business, and integrate into a dynamic, high-performing organization.In this role, you’ll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You’ll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you’ll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.Responsibilities:* Advanced Facilitation &amp; Delivery Skills - Required * Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders. * Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one. * Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone. * Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings. * Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level. * Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience. * Familiarity with adult learning principles and a variety of learning modalities. * Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities. * A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month. * Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs. * Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&amp;D colleagues to ensure programs reflect enterprise priorities and stakeholder input. * Enterprise Skilling &amp; Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.  * Examples include: Managing at Salesforce, Agentforce Learning Day, M&amp;A Enterprise Onboarding and Learning experiences, and more. * Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences. * Measurement &amp; Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement. Requirements:* 5–7+ years of experience in onboarding and/or learning &amp; development facilitation, with a proven ability to deliver engaging, high-impact learning experiences. * Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives. * Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders. * Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one. * Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution. * Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions. * Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment. * Familiarity with Salesforce, Slack, and Google Workspace tools preferred.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Mid Level

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