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Assist Unit Mgr-Process Trng-IJob DescriptionJob Title: Unit Manager - Process TrainingReports To (Title): Training ManagerJob Location: Bangalore/PuneJob Summary:We are seeking an experienced Mortgage trainer, manage multiple training requirements and its implementation and measure its impact. A successful candidate will be passionate about learning and excited about the prospect of leading by example.Job Responsibilities:Requirements:<ul><li>Past Mortgage Originations experience to design, develop and deliver training with two or more years of experience</li><li>Must have excellent presentation skills</li><li>Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance</li><li>Identifying training needs by consulting with business stakeholders and using needs assessments</li><li>Developing and delivering training solutions that meet business needs</li><li>Optimizing training processes for efficiency</li><li>Manage supply chain in terms of planning, organizing, ensuring high conversion and retention from onboarding new hires till handover to business</li><li>Exhibit agility in both method and approach to accommodate planned and ad hoc requirements of the business</li></ul>Competency Requirement (with desired proficiency level):<ul><li>Communication Skills (Oral and Written) - Advanced</li><li>Mortgage Domain - Expert</li><li>Evaluating others - Advanced</li><li>Facilitation Skills - Advanced</li><li>Instructional Design - Intermediate</li><li>People Management - Advanced</li><li>Employee Engagement - Advanced</li><li>Stakeholder Management - Advanced</li><li>Excel Skills - Intermediate</li><li>Flexibility, Integrity and Accountability - Expert</li></ul>Additional Requirement:Graduate in any fieldExperience/certification in Mortgage industry with expertise to loan processing &amp; Initial Underwriting in US Residential MortgageAbout Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis Ltd

Unit Manager

Learning Exp Design & Dev AnalystSkill required: Talent Development- Instruction Design - Training Visual Design Designation: Learning Exp Design &amp; Dev Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development- Instruction Design
Apply scientific theory to best translate content into visuals. Be able to provide guidelines based on the underlying principles. What are we looking for? Instructional Design
Design Visualization
PowerPoint knowledge 
Instructional Design
Design Visualization
PowerPoint knowledge Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Training and Development Manager

Business Interlock Associate ManagerSkill required: Talent Development - Training Needs Analysis (TNA) Designation: Business Interlock Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development process
A process of identifying the training gap and its related training needs. Apply typical training needs approaches and templates. What are we looking for? Great Instructional Design skills
Client Management skills

Project Manager Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Business Associate

#ACN GN- T&O-Instructional Design -ConsultantJob Title - Instructional Design – Specialist - T&amp;O- (S&amp;C GN)Management Level: 9- SpecialistLocation: Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and ChennaiMust have skills: Instructional Design OR Storyboarding OR Articulate StorylineGood to have skills: Whatfix, walk me, ADDIE modelExperience: Minimum 6-8 year(s) of experience is requiredEducational Qualification: Any Bachelors FulltimeJob Summary: As a Talent &amp; Organization (T&amp;O) professional in the S&amp;C Global Network, you’ll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. You’ll use your expertise to develop exciting new learning strategies and solutions. You’ll help clients manage organizational change and smooth the transition process.  Essentially, you’ll be part of the team that is creating the workforce of the future! Roles &amp; Responsibilities: Although no two days at Accenture are the same, as an Instructional Designer Consultant in our T&amp;O practice, a typical day might include:<ul><li>Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases.</li><li>Conduct Training Needs Analysis to develop the training curriculum.</li><li>Develop high-quality and detailed content outlines as per the curriculum.</li><li>Design standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables.</li><li>Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Coach instructional designers and content developers to prepare materials for instructor development workshops.</li><li>Provide clear and effective feedback to team with the intent to develop their instructional design skills.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution.</li><li>Leverage proficiency in instructional design, research and information gathering, content analysis, content design, knowledge of latest trends in the learning industry.</li><li>Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools.</li><li>Work in a problem-solving global environment with Cross cultural competence.</li></ul>Possess excellent interpersonal and writing skills with a strong business acumen.

Instructor

#ACN GN- T&O- Instructional Design -ConsultantJob Title - Instructional Design – Specialist - T&amp;O- (S&amp;C GN)Management Level: 9- SpecialistLocation: Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and ChennaiMust have skills: Instructional Design OR Storyboarding OR Articulate StorylineGood to have skills: Whatfix, walk me, ADDIE modelExperience: Minimum 6-8 year(s) of experience is requiredEducational Qualification: Any Bachelors FulltimeJob Summary: As a Talent &amp; Organization (T&amp;O) professional in the S&amp;C Global Network, you’ll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. You’ll use your expertise to develop exciting new learning strategies and solutions. You’ll help clients manage organizational change and smooth the transition process.  Essentially, you’ll be part of the team that is creating the workforce of the future! Roles &amp; Responsibilities: Although no two days at Accenture are the same, as an Instructional Designer Consultant in our T&amp;O practice, a typical day might include:<ul><li>Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases.</li><li>Conduct Training Needs Analysis to develop the training curriculum.</li><li>Develop high-quality and detailed content outlines as per the curriculum.</li><li>Design standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables.</li><li>Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Coach instructional designers and content developers to prepare materials for instructor development workshops.</li><li>Provide clear and effective feedback to team with the intent to develop their instructional design skills.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution.</li><li>Leverage proficiency in instructional design, research and information gathering, content analysis, content design, knowledge of latest trends in the learning industry.</li><li>Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools.</li><li>Work in a problem-solving global environment with Cross cultural competence.</li></ul>Possess excellent interpersonal and writing skills with a strong business acumen.

Senior Instructional Design Lead - Learning ServicesBachelors' degree or higher in Literature, Engineering, Mathematics, or related discipline
•	Knowledge of different instructional design methods, interactivity models, and authoring tools, such as Articulate Storyline, Adobe Captivate, SAP Enable Now, Walk Me, What Fix, etc.

Infosys

Curriculum Designer

Lead Training Manager EndoWork Flexibility: OnsiteWho we want: • Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success. • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What you will do: • Relationship management skills in a sales/marketing function within a team environment or independently • Strong product and procedural knowledge • Understanding and knowledge of key competitive landscape • Support development of educational content utilizing HCP input • Support program development with guidance from others • Maintain collaboration with broader Medical Education/product marketing/sales training, etc • Lead Medical Education program coordination, logistics and content delivery • Organize in-class or virtual courses • Identify what we want to measure/track and most appropriate method • Understand our Medical Education and business strategy • Provide input to future plans • Assist in defining business metrics • Provide data and input to plan • Understand KOLs profile and starts networking • Understand and provide input to training and Medical Education workstreams • Gain expertise in Medical Education programs and adapt programs with customer’s needs • Understand the different communication channel strategies • Partner with Marketing Communications to develop communications plan Minimum Qualifications (Required): • Bachelor’s degree required • 4+ years of work experience required Preferred Qualifications (Strongly desired): • MBA preferred • 2+ years medical device or Medical Education experience preferred • Excellent presentation and interpersonal communications skills • Strong analytical and problem-solving skills • Ability to manage multiple projects while delivering on established timelines • Ability to be persuasive in the absence of organizational authority • Must be able to understand and work within complex interdivisional procedures and policies • Demonstrated proficiency in Microsoft Office (Excel, Word &amp; PowerPoint)Travel Percentage: 40%<h4>Experience Level</h4>Senior Level

Stryker India Private Limited

Lead Mentor

Expert Instructional DesignerJob title: Expert Instructional Designer·       Location: Hyderabad·       Job type: Permanent and Full time  About the jobOur Team:Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&amp;D, Data &amp; Digital functions​. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, Globally. Main responsibilities: ·       Instructional Leadership: Lead large-scale instructional design projects and initiatives, ensuring alignment with organizational goals and learning objectives.·       Curriculum Development: Develop and implement comprehensive instructional strategies and curricula that meet the needs of diverse learner groups.·       Project Management: Oversee multiple instructional design projects, managing timelines, resources, and stakeholder expectations.·       Innovation: Drive innovation in instructional design by incorporating the latest trends, technologies, and methodologies.·       Mentorship: Mentor and guide junior and senior instructional designers, fostering a culture of continuous learning and improvement.About you·       Experience: 6-8 years of experience in instructional design, with a proven track record of leading large-scale projects and initiatives.·       Education: Bachelor's or Master's degree in Instructional Design, Education, or a related field.·       Certifications: Additional certifications in instructional design, e-learning development, or related areas are a plus.<h4>Technical Skills</h4>·       E-learning Tools: Expert proficiency in e-learning authoring tools, especially Articulate Storyline and Rise.·       Graphic Design and Animation: Advanced graphic design and animation skills to create engaging and interactive learning materials.·       Animation Tools: Proficiency in animation tools such as Vyond and other video animation tools.·       LMS and LxPs: Expertise in LMS and Learning Experience Platforms (LxPs) integration and customization.·       Gamification: Proficiency in gamification techniques to enhance learner engagement.·       Data Analysis: Proficiency in data analysis and learning analytics to measure and improve learning outcomes.<h4>Soft Skills</h4>·       Leadership: Strong leadership and team management skills to lead and inspire a team of instructional designers.·       Strategic Thinking: Strategic thinking and decision-making abilities to drive the instructional design strategy.·       Communication: Excellent communication and presentation skills to effectively convey complex information.·       Innovation: Ability to drive innovation and continuous improvement in instructional design practices.Language<ul><li>Fluency in English is required.</li><li>Proficiency in additional languages is a plus, especially those relevant to the pharmaceutical industry.</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Senior Level

Sanofi India Ltd

Advisor, Learning & DevelopmentCalling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleAdvisor, Learning &amp; DevelopmentWhat does a successful Learning &amp; Development Expert do at Fiserv? fiserv is looking for an experienced lead for Learning and Development for our L&amp;D practice, whilst working closely with the leadership team, to help shape and implement the broader Learning strategy. This role requires someone with previous expertise within a similar L&amp;D role focused on technology, partnering with, and influencing, key stakeholders to deliver the best.You will also have experience across all stages of the learning cycle, from creation to fulfillment, along with a combination of strategic thinking and a pragmatic ‘sleeves rolled up’ approach throughout.What you will do:<ul><li>Develop and implement strategic plans for learning and development, including identifying training needs and developing training programs to address them.</li><li>Coach the L&amp;D team in the development, design, delivery, and evaluation of high-impact technical learning interventions.</li><li>Create and deliver comprehensive training programs to equip employees with the necessary skills for their roles.</li><li>Reviewing technology stack based on and recommending effective uses and recommend learning interventions.</li><li>Support organizational change through the development of targeted learning interventions ensuring there is a ‘joined up’ approach for colleagues maintaining engagement and increasing change capability.</li></ul>What you will need to have:Education:<ul><li>Master’s degree in human resources, or a related field.</li></ul>Experience:<ul><li>10+ years of experience in learning and development, with a focus on technology training.</li><li>Proven track record of designing and implementing successful technical training programs.</li><li>Work experience in an IT organization is required.</li></ul>Skills:<ul><li>Strong understanding of current and emerging technologies.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Proficiency in using learning management systems (LMS) and other training tools.</li><li>Professional, engaging with the gravitas to build strong working relationships and influence at all levels in a fast-paced and dynamic environment.</li><li>Flexibility and a can-do attitude to thrive in a fast-paced environment.</li></ul>Why Join Us<ul><li>Opportunity to make a significant impact on employee development and business success.</li><li>Collaborative and innovative work environment.</li><li>Continuous learning and professional growth opportunities.</li></ul>Thank you for considering employment with Fiserv.  Please:<ul><li>Apply using your legal name</li><li>Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).</li></ul>Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.<h4>Experience Level</h4>Senior Level

Fiserv India Pvt Ltd

Academic Advisor

PROJECT SPECIALIST LEARNINGJob title: Project Specialist Learning·       Location: Hyderabad·       Job type: Permanent and Full time  About the jobOur Team:Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&amp;D, Data &amp; Digital functions​. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, Globally.Main responsibilities:The overall purpose and main responsibilities are listed below:He/She The selected person will support the Authorized Requester process and analytics for the iLearn Learning Management System. He/She will apply proven analytical and problem-solving skills to maximize full transparency of the upskilling initiatives lead by the designated functions supported by this position Manages daily enquiries and communicating out standard responses.  Researches and resolves issues that may arise during iLearn requests.·       People: Performs independently while being a good team player Collects key information from stakeholders and transposes data to forms and iLearn Authorized Requester Portal.·       Process: Adapts easily and accepts new challenges; Contributes with creative ideas to enhance work processesCoordinating translation of documents, managing communications on a weekly/bi-weekly basis out to global colleagues: Certificate completion, gamification, post webinar attendance. Creating eLearning modules through authoring tools·       Stakeholder: Process iLearn requests according to procedures in a timely manner. Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data. Experience and ability to build effective working relationship and collaborate with different stakeholdersAbout you·       Experience: 5-7 years of Experience in relevant industry·       Soft skills: Stakeholder management; communication skills; and ability to work independently and within a team environment·       Technical skills: Instructional designing, Learning Management Systems, Project Management experience·       Education: Undergraduate degree in management, computer, science or life sciences·       Languages: Excellent knowledge of English language (spoken and written) <h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Program Lead

Dy. Manager Business Analyst - Education JobYASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire RPA BA Professionals in the following areas : <ul><li>8-12 years of experience with minimum 5 years of Business Analysis/functional consultant experience in Education domain </li><li>Deep understanding of education landscape </li><li>Familiarity with relevant policies, regulations, and current issues in education</li><li>In-depth knowledge of core Education processes in departments such as Financial Aid, Veteran Aid, Admission and Record operation etc…</li><li>Experience with industry-specific software applications (e.g., SAP, PeopleSoft, Campus Solution, Banner, Canvas etc).</li><li>Staying abreast of the latest industry trends, technologies, and regulatory changes.</li><li>Adapting to new technologies and their impact on the Education industry (e.g., AI, blockchain, IoT).</li><li>Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing (UAT), and product documentation</li><li>Ability to effectively elicit, analyze, and document complex business requirements from stakeholders.</li><li>Process Mapping &amp; Improvement: Identifying inefficiencies in existing processes and proposing solutions for optimization.</li><li>Analyzing Education data to identify trends, assess risks, and support decision-making.</li><li>Understanding of RPA </li></ul><ul><li>Primary Skills/ Character:</li><li>Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings</li><li>Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria</li><li>Strong interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and peers</li><li>Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features</li><li>Ability and desire to lead, direct, and empower team members without formal management authority</li><li>Look for opportunities to innovate and take thoughtful risks to get the work done better and faster</li><li>Ability to blend business analysis with technical skillset to develop efficient processes</li><li>Must have enough technical background to be able to create proper functional requirements and detail specifications. </li><li>Ability to work effectively in both a team environment and independently, both with internal and external (partner) resources. </li><li>Roles and Responsibilities: </li><li>Work with customers (business sector and shared services) to conduct requirements gathering activities using workshops, brainstorming, interviews, observation, prototyping, use cases, task and workflow analysis</li><li>Lead information gathering sessions with business stakeholders to identify automation opportunities and document current/future state business processes </li><li>Responsible to work with customers to prioritize processes for automation by applying the right automation criteria and calculate ROI</li><li>Stay up-to-date on emerging trends, technologies, and best practices within Education Industry and support presales team on functional aspects and help creating artefacts as and when required</li><li>Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows</li><li>Ensure that requirements meet the business objectives and automation solution design</li><li>Ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers</li><li>Serve as a project driver and executer for various initiatives, working with program lead, technology, support, and customers of the platform as appropriate</li><li>Work closely with developers, functional experts from business teams and project manager to ensure development is according to approved requirements</li><li>Drive requirements definition, lead solutions discussion, solution review and planning best practices to solve tough problems</li><li>Facilitate Program Increment (PI), sprint planning and daily stand-ups</li><li>Perform deliverable reviews against acceptance criteria</li><li>Ensure CoE standards, best practices, toll gates and controls are automated, implemented and followed using platform capabilities</li><li>Oversee the implementation team and solution, which is managing E2E delivery and be the client SPOC</li><li>Qualification: </li><li>Bachelor in Engineering/ B.E /B. Tech, MBA or required equivalent. Master’s degree is preferred but not mandatory</li><li>Green/Black Belt in Six Sigma is an added advantage</li></ul> At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles<ul><li>Flexible work arrangements, Free spirit, and emotional positivity</li><li>Agile self-determination, trust, transparency, and open collaboration</li><li>All Support needed for the realization of business goals,</li><li>Stable employment with a great atmosphere and ethical corporate culture</li></ul><h4>Experience Level</h4>Senior Level

Yash Technologies Private Limited

Business Analyst

Senior Group Manager - HPS Process Training - REF56951R<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Key Responsibilities:<ol><li>Strategic Planning &amp; Execution:<ul><li>Develop and execute a long-term training strategy aligned with business goals and operational requirements.</li><li>Identify skill gaps, design learning programs, and implement effective training roadmaps.</li><li>Collaborate with senior leadership to align training objectives with organizational growth plans.</li></ul></li><li>Training Design &amp; Delivery:<ul><li>Oversee the development of training content, including process-specific, soft skills, and leadership development modules.</li><li>Ensure delivery of high-quality training programs through in-person, virtual, and blended learning methods.</li><li>Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.</li></ul></li><li>Performance Management:<ul><li>Assess training effectiveness through feedback, assessments, and data-driven performance metrics.</li><li>Partner with Operations and Quality teams to drive improvements in productivity, compliance, and service quality.</li><li>Monitor individual and team performance, identifying trends and implementing corrective training plans.</li></ul></li><li>Leadership Development &amp; Coaching:<ul><li>Lead, mentor, and coach a team of trainers, ensuring continuous professional growth and high performance.</li><li>Design leadership development programs to build a strong talent pipeline within the organization.</li></ul></li><li>Stakeholder Engagement:<ul><li>Collaborate with clients, internal teams, and external vendors to ensure training programs meet expectations and evolving business needs.</li><li>Present insights and progress reports to senior leadership, demonstrating the impact of training initiatives.</li></ul></li></ol><h4>Qualifications</h4><ul><li>Education: Bachelor’s degree in business, Human Resources, or related field (Master’s preferred).</li><li>Experience: 7–10 years in training and development, with at least 4 years in a leadership role within a BPO or similar fast-paced environment.</li><li>Expertise in LMS platforms, e-learning tools, and instructional design techniques.</li><li>Proven ability to lead high-performing teams and manage large-scale training programs.</li><li>Exceptional communication, presentation, and stakeholder management skills.</li><li>Strong analytical mindset with experience in performance metrics and ROI measurement.</li><li>Flexibility to adapt to changing business needs and deliver results under tight deadlines.</li></ul><h4>Experience Level</h4>Senior Level

WNS Global Services Pvt Ltd

Team Leader

Executive/Senior Executive Training & Quality Assurance - VikhroliAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Officer

Assistant Manager - Learning & DevelopmentAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture</li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Ensure the effective design, delivery, and evaluation of training programs that enhance employee skills, knowledge, and performance.Role Accountability<ol><li>Program Development and Implementation: Design and implement training programs that align with organizational goals and address skill gaps</li><li>Facilitation and Delivery: Conduct training sessions &amp; workshops ensuring they are engaging and effective</li><li>Assessment and Evaluation: Develop and administer assessments to measure the effectiveness of training programs and the retention of knowledge</li><li>Continuous Improvement: Regularly review and update training materials and methods to ensure they remain relevant and effective</li><li>Employee Development: Support employees in their professional growth by identifying development needs and providing appropriate learning opportunities.</li><li>Collaboration: Work closely with other departments to ensure training programs meet the needs of the organization and its employees</li><li>Resource Management: Manage training resources, including budgets, materials, and external partnerships, to ensure efficient program delivery</li><li>Reporting and Analysis: Track and report on training metrics, such as completion rates and knowledge retention, to demonstrate the impact of training initiatives</li><li>Support and Guidance: Provide ongoing support and guidance to employees, helping them apply new skills and knowledge in their roles</li><li>Compliance and Standards: Ensure all training programs comply with industry standards and regulatory requirements</li></ol>Measures of Success<ol><li>Training Attendance Rate: The percentage of employees who attend scheduled training sessions</li><li>Course Completion Rate: The percentage of employees who complete the training programs they start</li><li>Average Time to Completion: The average time it takes for employees to complete training programs</li><li>Post-Training Assessment Results: Scores from assessments conducted after training to measure knowledge retention and understanding</li><li>Learner Satisfaction Rate: Feedback from employees on their satisfaction with the training programs, often gathered through surveys</li><li>Learner Retention Rate: The percentage of knowledge and skills retained by employees over a specified period after training</li><li>Job Performance Impact: The improvement in job performance metrics, such as productivity or quality of work, following training</li><li>Training ROI (Return on Investment): The financial return generated from training investments, calculated by comparing the cost of training to the benefits gained</li><li>Reduction in Skill Gaps: The decrease in identified skill gaps within the organization as a result of targeted training initiatives</li><li>Training Program Quality: Regular evaluation of training content and delivery methods to ensure they meet high standards</li><li>Business Stakeholder feedback</li><li>Project Completion Timelines</li></ol>Technical Skills / Experience / Certifications<ol><li>Learning Management Systems (LMS): Proficiency in using and managing LMS platforms to deliver, track, and report on training programs</li><li>Awareness of Instructional Design and Content Development tools, models and best practices</li><li>Assessment and Evaluation: Competence in creating and administering assessments to measure training effectiveness and employee learning outcomes</li><li>Data Analysis and Reporting: Ability to analyze training data, generate reports, and use insights to improve training effectiveness</li><li>Project Management: Experience in planning, executing, and overseeing training projects to ensure they are completed on time and within budget</li><li>Facilitation Skills: Strong skills in facilitating both in-person and virtual training sessions, ensuring they are engaging and effective</li><li>Change Management: Understanding of change management principles to effectively implement and manage training initiatives</li><li>Behavioral Training Techniques: Proficiency in techniques for conducting behavioral training sessions, such as role-playing, simulations, and interactive activities</li><li>In-depth Cards Domain Knowledge across functions &amp; Working knowledge of any CRM would be an added advantage</li></ol>Competencies critical to the role<ol><li>High impact communication</li><li>Stakeholder Management </li><li>Business Acumen</li><li>Detail Orientation</li><li>Process Orientation</li><li>Program Management</li><li>Data Analysis</li><li>Ability to negotiate and influence</li><li>Managing Conflicts and dealing with difficult situations</li></ol>Qualification Graduation or Post Graduation DegreePreferred IndustryCredit Cards, BPO, Banks, NBFCs, Telecom, Insurance<h4>Experience Level</h4>Mid Level

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