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Communication CoachAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be a part of, apply today! The Communication Coach is responsible for helping Teammates develop language and communication skills. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided. The Communication Coach is also expected to take part in a near hire onboarding program. The Communication Coach is expected to be a great communicator with the ability to effectively describe complex ideas and processes to different audiences. An effective Communications Coach is highly organized, proficient in time management, and is comfortable speaking and interacting in front of an audience. Responsibilities: • Conduct a study to identify language and communications training needs • Create a plan to prioritize intervention for each type of communication learning need • Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps • Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings • Schedule and facilitate appropriate coaching sessions • Oversee and facilitate workshops and individual coaching sessions when appropriate • Prepare training aides such as module summaries, videos, and presentations • Train and guide new employees • Develop monitoring systems to ensure that progress of all employees in the program is being tracked • Align with the established training strategy and determine the appropriate methodology to be used • Partner with external vendors who can help in supplementing internal training courses Qualifications: • At least 2 years of Language and Communications Coaching/Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries • Solid knowledge and experience in Language specific measures and interventions • Excellent facilitation skills • Strong English speaking and writing • Knowledge and experience on Effectiveness Measures for both language and communications • Project Management Skills • Stakeholder Management Skills • Excellent Coaching Skills• Partnership and relationship building skillsHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Communication Skills Trainer

Senior Trainer - MumbaiLakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, Farmville and Cityville. Lakshya’s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. Lakshya works closely with NASSCOM to help in the growth of the game development eco-system in India.For more info, please refer to <a href="https://lakshyadigital.com/" rel="nofollow noreferrer noopener" target="_blank">https://lakshyadigital.com/</a> About the Role:Lakshya is looking for Lead/Senior Trainer who will take care of delivering Technical Training/Skilling programs for the Organization either internally or at a location under the Organization’s partnership programs at a College/University/Institute, focused on 3D Video Game Art which comprises of Characters, Props, Hard Surface/Weapons, Environment, Vegetations, etc. And produce highly skilled project ready artists to the Production team. This particular position is at a partner site in Mumbai. RequirementsA.   Technical Skills<ul> <li> Overall experience of 10 + years with at least 7 years of hands-on experience in creating game art for AAA title game projects. </li> <li>Exposure to wide range of 3D art creations like Characters, Vehicles, Weapons, Hard surface props, Organic props, Buildings, and visual story telling through realistic and stylized art. </li> <li>Strong demonstratable ability in using industry standard softwares such as Maya, Blender,3D Studio Max, ZBrush, Substance Painter, Unreal Engine and Photoshop.  </li> <li>Experience in additional software – such as Substance Designer, Speed tree is a plus point. </li> <li>Ability to foresee technical challenges of production and apply problem-solving skills when required in situations like meeting deadlines, adhering to meeting quality and client’s expectations. </li> <li>Proficiency in preparing time estimation, plan and supervise game art asset creation work. </li> <li>Some training experience is a big plus. </li> </ul> B.      Other Skills <ul> <li>Ability to create, manage and prioritize the goals/tasks effectively. </li> <li>Strong Communication skills – verbal, written and presentation.</li> <li>Ability to effectively deliver Feedback and take feedback. </li> <li>Ability to deliver advance training skills to varied audience – students, candidates, faculties etc.</li> <li>Able to demonstrate and share knowledge with candidates effectively and enthuse them in learning process. </li> <li>Good people management skills especially conflicts. </li> <li>Basic content development skills to prepare content for 3D Digital Game Art. </li> <li>Smart and effective evaluation of candidates via assessments, assignments, interviews etc. </li> </ul>C.      Personal Attributes Required<ul> <li>Highly energetic, creative, innovative and enthusiastic individual</li> <li>Ability to engage and influence people</li> <li>Ability to work independently.</li> <li>Self-motivated and able to demonstrate initiative</li> <li>Able to manage changing priorities at short notice</li> <li>Willing to travel within India</li> </ul>Responsibilities<ul> <li>Conduct training for the students to develop artistic and technical skills on Game art creation process. </li> <li>Ensure that students are equipped with required skills to produce high quality work and become production ready. </li> <li>Train the trainers/candidates on 3D art assets creation tools, techniques and integration using game engine as per pipeline established by Production teams.  </li> <li>Create and update Training curriculum and course materials keeping in line with current and future trends of the production needs. </li> <li>Review and provide constructive feedback to candidates and ensure they are well aligned with the best practices. </li> <li>Coach &amp; mentor the candidates to make sure they are motivated and bring out the best of their abilities. And emphasize on company culture as well. </li> <li>Work closely with the Manager, L&amp;D Leadership and Art Leadership to plan and deliver training programs.  </li> <li>Help inGame team in creating analytics and progress reports for candidates. </li> <li>Collaborate with Recruitment team in shortlisting and evaluation of students for the programs. </li> <li>Participate in all other activities of L&amp;D team at Lakshya, when called upon. </li> <li>Be a brand Ambassador for Lakshya, Learning and Career counselling for Students. </li> </ul> Benefits<ul><li>We offer competitive salaries and annual performance-based bonuses.</li></ul><ul> <li>We offer generous paid time off. You get 26 Annual leaves and additional paid time off at the year-end (from 25th December to 1st January).</li> <li>We cover Term Insurance and Personal accidental insurance for you.</li> <li>Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing.</li> <li>You can also avail our Special Education Assistance Scheme to further develop your career.</li> <li>… And a lot more!</li> </ul><h4>Experience Level</h4>Senior Level

Lakshya Digital Pvt Ltd

Trainer

Invigilater/Test Center AdministratorREQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience:  • 6 months customer service experience required • Exposure in a testing environment strongly preferred • Experience with Microsoft Office and Windows applications required Skills, Knowledge and Abilities:  • Customer service skills required • Strong written and oral communication skills  • Ability to communication both technical and functional • Ability to work independently • Effective time management skills • Ability to handle a reasonable amount of stress • Strong attention to detail • Problem solving skills  • Alertness and courage • Ethics and trust • Knowledge in operating a computer, fax, and other office equipment Other (license/certification):  • Annual Pearson Professional Centers certification for Test Administrator required • Must pass re-certification annuallPRIMARY RESPONSIBILITIES  1. Operational Administration • Assure equipment is operational and test stations are free of extraneous materials • Review transmissions logs (uploading of current day’s test results &amp; daily downloading of  examinations and site schedule) from software that automatically connects to hub system  periodically  • Communicate and work with VSS technical support to investigate and fix technical issues • Test Center cleaning if applicable 2. Customer Service • Review test roster and prepare accordingly for candidates including special  accommodation preparation • Check in candidates and verify identifications • Explain the test process briefly • Help candidates to place all personal belongings in a personal locker  • Escort examinee to assigned test station • Help the examinee begin the tutorial/test • Answer any questions before the timed portion of the test begins • Monitor examinees  • Record and report all problems or discrepancies in a timely and efficient manner that  arise in connection with an exam, a candidate or the testing center itself • Print the test results after the candidate completes the test 3. Quality Assurance and Continuous Improvement • Ensure the adherence to the Pearson Professional Center quality and security measures  • Recognize and identify potential areas where existing policies and procedures require  change or where new ones need to be developed and shared WORK ENVIRONMENT AND CONDITIONS Physical requirements:  • Be comfortable to work in a quiet testing environment • Be flexible in work hour<h4>Experience Level</h4>Entry Level

Pearson India Education Services Pvt Ltd

Test Administrator

Process and Comm Training AnalystTrains employees in different facets of Insurance TPA operations for both voice and non-voice processes. Conducts training needs analysis in conjunction with the teams to plan for the training programs required for employees to ensure that client SLAs are met. Designs training materials for new hire training as well as for upskilling and redeployment. Overview<ul type="disc"><li>Facilitates multi-week new hire training for Contact Center Associates (Academies) - email &amp; chat</li><li>Performs analysis to understand client transactions in order to create process improvements.</li><li>Reviews and standardizes content as well as tailors material for specific situation.</li><li>Creates content for high-end (difficult/complex) topics.</li><li>Conducts/facilitates training on high-end (difficult/complex) topics.</li><li>Acts as consultant for respective service lines.</li><li>Leads development, design, delivery, evaluation, and management of training programs for the respective service line.</li><li>Participate in project transitions such as product launches.</li><li>Prepares training material and transition documents for new processes, accounts &amp; clients programs for the respective service line.</li><li>May mentor a group of junior trainers.</li></ul>This is a BPO Process &amp; Communication Trainer for Insurance TPA.<h4>Experience Level</h4>Senior Level

NTT DATA Global Delivery Services Ltd

Analyst - Learning<h4>Job title: Analyst - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base.</li><li>Conduct in-depth investigations on user cases and articulate the findings in a concise manner.</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow)</li><li>Provide customer service to end-users and e-learning admins in writing.</li><li>Survey user satisfaction with the LMS application and its user support. Records and analyses information in order to contribute to service improvement.</li></ul>About you:<ul><li>Experience: 1 year of professional experience is a requirement. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Quick Learner with Proactive customer focus. Attentive to customer needs and feedback</li><li>Technical skills: E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Good communication skills (both verbal and written).</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

Analyst

Assistant Manager - Process Training - Hyderabad - REF74094Q_2025165861<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Deliver training to NH’s &amp; exiting staff members following training manuals, training plan &amp; standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period &amp; take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients &amp; share lob / SME intelligence for process bettermentActively participate &amp; present training performance on Daily/Weekly/Monthly internal &amp; client reviews SOP &amp; Content creation<h4>Qualifications</h4>Graduate<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Training Supervisor

Assistant ManagerAs the Assistant Manager of Learning &amp; Development (L&amp;D) for the Managed Services team, you will be responsible for supporting the Learning Leader in the design, implementation, and evaluation of training programs aimed at enhancing the skills and competencies of our team members. This role is crucial in fostering a culture of continuous learning and development within Managed Services. <ul><li>Collaborate with stakeholders to identify training needs and develop L&amp;D programs that are aligned with business objectives and employee growth.</li><li>Conduct training sessions, workshops, and seminars, ensuring the material is relevant, engaging, and tailored to diverse learning styles.</li><li>Implement measures to assess the effectiveness of training programs through feedback and performance metrics and provide insights for continuous improvement.</li><li>Work with subject matter experts to create comprehensive learning materials and resources.</li><li>Support in designing career pathway programs to facilitate employee growth and retention in the Managed Services area.</li><li>Leverage learning management systems (LMS) and other technologies to facilitate learning and track progress. </li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li></ul><ul><li>Bachelor’s degree in human resources, Business Administration, or a related field. </li><li>Master’s degree or relevant certification (such as CPLP or ATD) is a plus.</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Training and Development Manager

Learning & Development - SupervisorA full-time on-site role located in Chennai for a Learning and Development - Supervisor. The L&amp;D Supervisor will be responsible for planning, designing, and implementing effective training programs. The role involves managing learning management systems, developing instructional materials, and conducting leadership development initiatives. The Supervisor will work closely with various departments to assess training needs and ensure the organization’s employees receive the necessary training and development to excel in their roles.Key Responsibilities:-<ul><li>Partner with operations teams and Conduct training needs assessments to identify learning and development gaps.</li><li>Design, develop, and deliver engaging and effective training programs using a variety of methods (e.g., classroom, online, on-the-job).</li><li>Develop and implement learning paths to support employee career development.</li><li>Evaluate the effectiveness of training programs and adjust as needed.</li><li>Stay current on learning and development trends and best practices.</li><li>Partner with central L&amp;D and Ford Credit L&amp;D to maximize the impact of learning initiatives by effectively leveraging available tools, modules, and resources.</li><li>Promote a culture of continuous learning and development throughout the organization.</li><li>Manage development and maintenance of course materials, procedures and tracking of results</li><li>Deliver classroom-based knowledge and skills training on Originations, collections, account services, customer services, and supervisory processes</li><li>Supervise a team of training resources/employees.</li></ul>Qualifications<ul><li>Training &amp; Development, and Learning Management experience</li><li>Experience in Instructional Design and creating effective training programs</li><li>Proficiency in Training and Leadership Development skills</li><li>Excellent communication and presentation skills</li><li>Willingness to work in North America Shift timings</li><li>Strong organizational and project management skills</li><li>Ability to work collaboratively and across various teams</li><li>Bachelor’s or Master’s degree in Human Resources, Education, Business Administration, or related field</li><li>Experience in the automotive or financial services industry is a plus</li></ul>

Ford Motor

Specialist - Training
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights &amp; technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.*** DISCLAIMER***With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”.  Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.Startek is not responsible for any fraudulent representing the company.

Startek

Training Manager

Senior Manager - Zonal TrainingAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ul><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ul>Role Purpose Responsible for managing a team of 5-10 Area Training Managers (ATMs) and 70+ Trainers for ensuring seamless execution of all functional training to all Sales &amp; Non Sales NFTE's and productivity of sales NFTE new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization. Drive  the training requirement of almost 6K +Sales NFTEs and drive new hire productivity of almost 1500+ NFTEs month on month through training interventions both on &amp; off the field.Role Accountability <ol><li>Responsible for the training requirement of almost 6K +Sales NFTEs and drive new hire productivity of almost 1500+ NFTEs month on month through training interventions both on &amp; off the field.</li><li>Ensure productivity of sales NFTE new joiners (M1-M3 Vintage) as per standards set by the organization for the entire zone through a team of FTE’s Area Training Managers and NFTE Trainers </li><li>Manages a team of 5-10 Area Training Managers (ATMs) and 70+ Trainers</li><li>Liaison with ext+B2ernal stakeholder Zonal Sales Manager / Circle Head  &amp; Regional Sales Manager (RSMs~18) </li><li>Skilling of Area Training Managers on a quarterly basis – New Product/process updates, soft skills – team management, stakeholder management etc., IT skills – Excel, Powerpoint, Dashboard etc., </li><li>Conduct OJT’s &amp; mystery shopping of Area Training Managers on Training activities, process, documentation, trainers claim processing etc.</li><li>Undertake a minimum 8 field visit audits per month across different ATM patches to track OJT impact, all feedback must be documented</li><li>Ensure seamless execution of all NHO Batches in the mapped territory – trainer mapping, delivery of training, Certification &amp; handover of executives to sales</li><li>Drive a minimum 2 Training impacted Business Initiatives in the FY, preferably green belt, or Lean projects with the internal Quality Team to improve the overall business performances</li><li>Initiatives need to be defined, agreed with NTM &amp; Training Lead same should be in consultation with sales stakeholders.</li><li>Ensure the quality of NHO &amp; Post NHO Refresher training through monitoring checks/ field visits to ensure the efficiency of training as per laid down SOP+B22</li><li>Connect with ZSM/RSM through extensive travel and have stakeholder connect through proper communication on training &amp; business deliverables, share training updates/business initiatives and minute the meetings</li><li>Publish monthly sales training dashboards in the format prescribed by the HO</li><li>Ensure Quality of Training coverage &amp; learning impact in non-Sales Functions, train the trainers on facilitation skills .</li><li>Drive New hire productivity matrix of Customer Service Agents through assigned vendors</li><li>Supervise and ensure that all trainers in the span conduct NHO efficiently without errors by following the facilitator's guide.</li><li>Ensure all mandatory &amp; refresher trainings are well planned, executed with maximum attendance</li><li>Trainer’s Certification to be completed within 30 days of joining - 3 days by ATM followed by 2 days of certification by ZTM/RTM (either face to face or virtually)</li></ol>Measures of Success <ol><li>New hire productivity slope targets as per MOU                                         </li><li>TTT coverage</li><li>Training coverage as per MOU</li><li>Timely closure of mandatory guideline certifications</li><li>Accuracy in attendance management on Mgurukul</li><li>Timely &amp; accurate MIS/business reporting</li><li>Timely closure &amp; roll-out of stakeholder dashboards</li><li>No adverse observations in internal/external audits</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Should have proven team management skills     </li><li>Should have experience and ability to manage a large stakeholder group </li><li>Sales &amp; training experience is must</li></ol>Competencies critical to the role<ol><li>High Impact Communication</li><li>Planning &amp; Organizing</li><li>Stakeholder Management</li><li>Influencing Skills</li><li>Process Oriented</li></ol>Qualification Graduate/MBA in any disciplinePreferred IndustryBFSI / FCI / Any<h4>Experience Level</h4>Senior Level

Sbi Cards And Payment Services Limited

Sales Trainer

Process Trainer <ul><li>Location: Ghansoli, Navi Mumbai</li><li>Openings: 4</li><li>Shift: Day Shift</li><li>Qualification: Graduate (Mandatory)</li><li>Experience: Minimum 2 years (BPO sector experience is mandatory)</li><li>Preferred Background: Sales, Insurance, or Customer Service</li><li>Batch Frequency: New batches delivered on a weekly basis</li><li>Availability: Immediate Joiners preferred</li><li>Interview Mode: Face-to-Face</li></ul> Share your updated resume now.

Hexaware Technologies Ltd

Lead Mentor

Microsoft Technical TrainerDo you want to join an exciting, fast-paced and innovative team? If you’re excited about technology and helping Microsoft’s Enterprise Customers, Partners and external communities learn, if you like to see that ‘lightbulb’ moment in others, come join us and put your skills to great use!  Skilling has never been more important than it is right now – technology is changing every second of the day and the industry needs a skilled workforce to enable businesses to innovate and succeed.  Come join Worldwide Learning’s Enterprise Skills Initiative program as we help our customers realize their potential through their employees. Help guide our approach and be ready to join a group where all ideas are heard and providing technology education is job one.  In this role, you will spend your time educating employees from companies all over the world on our Azure cloud. We'll help you become a best-in-class technical trainer to deliver digitally enhanced instructor-led training, you'll help us drive the right Azure skills that enable our customers to succeed.  If you're already passionate about technology and motivating others, if you relish the opportunity to help revolutionize what it means to skill and be skilled, then all that's left is for you to apply and help us empower every organization and individual to achieve more.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.  <h4>Responsibilities</h4><ul><li>In this role, you will motivate, engage and skill customers on our AI and Azure cloud using digitally enhanced virtual and in-person training </li><li>You should enjoy continually skilling yourself on the most innovative technologies relating to cloud computing, AI and Security </li><li>As part of this forward-thinking group, you will help shape the future of the Azure training program </li><li>You will provide feedback that improves and innovates our technical training content, lab exercises, presentations, and accompanying materials </li><li>Through all the above, you will be an Azure Platform evangelist with customers, partners, and external communities </li></ul><h4>Qualifications</h4>Minimum <ul><li>3+ years’ experience in AI &amp; cloud computing concepts and solutions and 8 + years of experience overall. </li><li>Hold at least one advanced cloud-based certification in Azure or other Cloud Computing </li><li>If you have hands-on experience with Microsoft Azure, with Developing applications, DevOps, Cloud Architecture, Security, Data Platform Engineering, Data Science and AI, then that’s a bonus  </li></ul> Preferred <ul><li>Hold a current Certified Trainer qualification, for example Microsoft Certified Trainer but not a requirement. </li><li>3+ years as a motivating communicator, able to help customers turn abstract concepts into reality </li><li>You will have conducted virtual or in-person classroom training related to technology (can be in a non-work-related setting) </li><li>You will hold a Bachelor’s degree or have equivalent work experience in computer science, engineering, or related technical fields   </li></ul> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.<h4>Experience Level</h4>Mid Level

Microsoft Corporation India Pvt Ltd.

Computer Science Educator

Quality and Training CoordinatorPearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.  Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).  Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.   Under the direction of the Supervisor, Training and Quality, the Quality &amp; Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.  Responsibilities Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals. Training Development and Delivery <ul role="list"><li aria-setsize="-1" role="listitem">Assist in developing and maintaining reference materials for training </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Assist in building training objectives and agendas </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Secret shop OnVUE greeters and proctors  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Maintain documentation summarizing training received by each employee </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Monitor training success via surveys, escalation analysis, and quality reviews </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Work with Supervisor and peers to ensure training responsibilities are met </li></ul> Performance Feedback <ul role="list"><li aria-setsize="-1" role="listitem">Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Identify opportunities for continuous training improvements </li></ul> Call/Chat/Email/OnVUE/Other Monitoring <ul role="list"><li aria-setsize="-1" role="listitem">Monitor candidate-facing interactions and ensure that all customers are receiving quality service </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ensure agents and Global centers are meeting call center quality goals </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Score monitored calls, chats, and emails based on company Quality Guidelines </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed </li></ul> Client Guide, Teams Page, and Process Document Maintenance <ul role="list"><li aria-setsize="-1" role="listitem">Maintain Teams Page content </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Search for areas of opportunity to develop these pages for ease of use for all users </li></ul> Education and Experience: <ul role="list"><li aria-setsize="-1" role="listitem">Minimum High School Diploma or Equivalent  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bachelor’s Degree preferred or equivalent work experience </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience training, teaching, or coaching </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">3+ years customer service experience preferred </li></ul> Skills, Knowledge, and Abilities: <ul role="list"><li aria-setsize="-1" role="listitem">Excellent oral and written communication skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Familiar with various training tools and models; understanding of learning styles preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Effective problem-solving skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conflict management skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong organization skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Interpersonal savvy and ability to influence and relate to others </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Time management skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to deal with ambiguity and overcome objections </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Quickly and effectively adapt to changes </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Must be patient, positive, and professional </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong customer service skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Coaching skills preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong attention to detail </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to set and meet goals </li></ul> Other (license/certification): <ul role="list"><li aria-setsize="-1" role="listitem">Knowledge of Pearson VUE Regulatory and Professional clients is preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Working knowledge of Registration Manager, VSS, and Service Direct </li></ul><h4>Experience Level</h4>Mid Level

Quality Specialist

Senior Group Manager - HPS Process Training - REF56951R<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Key Responsibilities:<ol><li>Strategic Planning &amp; Execution:<ul><li>Develop and execute a long-term training strategy aligned with business goals and operational requirements.</li><li>Identify skill gaps, design learning programs, and implement effective training roadmaps.</li><li>Collaborate with senior leadership to align training objectives with organizational growth plans.</li></ul></li><li>Training Design &amp; Delivery:<ul><li>Oversee the development of training content, including process-specific, soft skills, and leadership development modules.</li><li>Ensure delivery of high-quality training programs through in-person, virtual, and blended learning methods.</li><li>Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.</li></ul></li><li>Performance Management:<ul><li>Assess training effectiveness through feedback, assessments, and data-driven performance metrics.</li><li>Partner with Operations and Quality teams to drive improvements in productivity, compliance, and service quality.</li><li>Monitor individual and team performance, identifying trends and implementing corrective training plans.</li></ul></li><li>Leadership Development &amp; Coaching:<ul><li>Lead, mentor, and coach a team of trainers, ensuring continuous professional growth and high performance.</li><li>Design leadership development programs to build a strong talent pipeline within the organization.</li></ul></li><li>Stakeholder Engagement:<ul><li>Collaborate with clients, internal teams, and external vendors to ensure training programs meet expectations and evolving business needs.</li><li>Present insights and progress reports to senior leadership, demonstrating the impact of training initiatives.</li></ul></li></ol><h4>Qualifications</h4><ul><li>Education: Bachelor’s degree in business, Human Resources, or related field (Master’s preferred).</li><li>Experience: 7–10 years in training and development, with at least 4 years in a leadership role within a BPO or similar fast-paced environment.</li><li>Expertise in LMS platforms, e-learning tools, and instructional design techniques.</li><li>Proven ability to lead high-performing teams and manage large-scale training programs.</li><li>Exceptional communication, presentation, and stakeholder management skills.</li><li>Strong analytical mindset with experience in performance metrics and ROI measurement.</li><li>Flexibility to adapt to changing business needs and deliver results under tight deadlines.</li></ul><h4>Experience Level</h4>Senior Level

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