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Learning Design ManagerJob Description SummaryAbout the role: We are seeking a talented and passionate Learning Design Manager to join our Development Learning team and play a key role in shaping our learning programs. This role will be responsible for designing and developing impactful learning solutions to support business priorities. This role will collaborate with department colleagues, stakeholders, and subject matter experts to design, develop, and implement engaging, effective learning solutions. The Learning Design Manager will have a learner-centric approach and a collaborative and creative mindset. They will focus on enhancing the learning experience, utilizing various learning tools and technologies, and maximizing learning impact through excellence in learning design and delivery channels. In addition, strong project management and organizational skills are needed. This individual must demonstrate learning agility, the ability to quickly and effectively learn about their priorities, required technologies, insights from previous experiences and apply those learnings to their deliverables. Job DescriptionKey Requirements:<ul><li>In collaboration with learning project lead, defines best approach for learning strategy that will meet the business need defined in the learning needs analysis.</li><li>Provide detailed design and development of courses, curriculum, and learning materials for both synchronous and asynchronous learning programs.</li><li>Applies adult learning principles and instructional design methodology to design and develop learning objectives and learning materials to improve competencies, skills, and knowledge. Keeps current on best practices in instructional design.</li><li>Designs, develops, and updates learning deliverables to create engaging content, layouts, and interactive media for LMS and Learning Experience Platform (LXP/Match Learn).</li><li>Ability to create eLearning modules, LXP smartcards, storyboards, facilitator guides, presentations, learning activities and audio scripts.</li><li>Ability to translate storyboards, instructional materials, and other written concepts into clear and effective learning deliverables.</li><li>Applies project management principles, processes, and tools to ensure project deadlines are met and clearly communicates project status with project team members and subject matter experts.</li><li>Curate learning solutions within Novartis and from external sources. Build and sustain strong relationships with internal and external stakeholders, working collaboratively to achieve common goals.</li><li>Analyses, updates, and refines course content, as needed. High attention of detail and responsible for quality control of learning materials and QC support for cross-departmental learning deliverables.</li></ul>Essential Requirements:<ul><li>5+ years' relevant experience with Instructional Design</li><li>Proficient knowledge of adult learning theory and practice</li><li>Understanding of the drug development process including functional interfaces</li><li>Experience with design and digital learning technology platforms (e.g., Articulate, Camtasia, Photoshop)</li><li>Commitment to flexible working hours as global team members in different time zones</li></ul>Desirable Requirements:<ul><li>Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. Critical thinking and consultancy skills</li><li>Excellent written and verbal communication skills, with the ability to interface effectively with team members, subject matter experts and cross-department colleagues.</li><li>Demonstrated ability to work independently and as part of a team, collaborating with global stakeholders.</li></ul> Skills DesiredClient Counseling, Learning Design, Prompt Engineering<h4>Experience Level</h4>Mid Level

Novartis India

Academic Mentor

Instructional DesignerWho We Are: Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With headquarters in Utah, offices in London and Paris and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti!We anticipate our customers’ needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organizations to thrive in the Everywhere Workplace – automating the tasks that discover, manage, secure and service all of their IT assets. Our Culture - Inspire, Innovate &amp; Grow:Our mission is to be a global technology leader, enabling organizations and our people to thrive in the Everywhere Workplace. A core value at Ivanti is maintaining an environment where all perspectives are heard, respected and valued. We foster a culture where we can all grow, learn, add value and thrive – while achieving new levels of performance together. Ivanti is the right size. We are large enough to be stable and strong, but small enough so your work and opinion actually matter. Our continued success begins with you! Why We Need you! Are you passionate about crafting memorable learning experiences that drive real results? We’re seeking an innovative Instructional Designer with a knack for turning complex topics into engaging, accessible training for our diverse teams and customers. As we grow and evolve, especially with a strong focus on technical solutions, software, and IT, you’ll play a pivotal role in elevating our talent development and empowering our clients to thrive. If you love building curricula, wielding the latest eLearning technology, and collaborating to solve learning challenges, you’re exactly who we need! What You Will Be Doing: <ul><li>Conducting detailed needs assessments to shape meaningful, performance-based learning objectives and strategic assessments.</li><li>Designing curricula and recommending the best course structures, technologies, and delivery methods to support a variety of training goals.</li><li>Collaborating with cross-functional teams and subject matter experts to gather and develop instructional content for diverse audiences.</li><li>Creating engaging eLearning courses, instructor-led training, assessments, and much more.</li><li>Maintaining and updating a library of instructional materials to keep training content fresh, consistent, and relevant.</li><li>Assessing training effectiveness by analyzing curricula, learning strategies, policies, and courseware standards, with a focus on applying the latest learning theories and instructional technology.</li><li>Staying curious, challenging the status quo, and pitching in on special projects as assigned.</li><li>Ensuring our training offerings are impactful, current, and tailored to the needs of growing teams and customers in the IT and software sectors.</li></ul>To Be Successful in The Role, You Will Have:<ul><li>Must provide a portfolio with work samples.</li><li>2+ years of professional experience in instructional design, training development, or related fields.</li><li>Bachelor’s degree or higher in Instructional Design, Training &amp; Development, Communications, or a closely related discipline (or equivalent experience).</li><li>Proven expertise in adult learning theories, curriculum development, and technical writing.</li><li>Exceptional communication skills, both written and verbal, with an ability to explain and simplify advanced topics.</li><li>Self-starter mentality and strong decision-making, time management, and organizational skills.</li><li>Team player with a collaborative approach, able to partner with SMEs and other departments with ease.</li><li>Demonstrated proficiency in creating engaging eLearning and instructional materials using modern authoring tools (Camtasia, Captivate, Articulate, etc.).</li><li>Experience in software training, especially in IT environments, a plus.</li><li>Exposure to instructor-led training, whether classroom or remote.</li><li>Experience with certification exam creation or updates.</li></ul> At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.  #LI-VG2<h4>Experience Level</h4>Mid Level

Ivanti Technology India Private Limited

Instructor

Learning and Development - Associate Consultant<ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Understand the overall learning solution design and create effective training materials that map to the client’s business needs.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Design and create standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Contribute to users/client organization through the Learning process.</li><li>Brief and coach instructional designers and content developers to prepare materials for Instructor Development Workshops, Train the Trainers etc.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution</li></ul><ul><li>2+ years of proven experience in content development and instructional designing.</li><li>Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings (ILTs), Web-Based Trainings (WBTs), application simulations, job aids, and quick reference guides.</li><li>Experience in working with global teams.</li><li>Experience in leading and coaching small teams independently.</li><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in industry standard design / rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Salesforce Consultant

Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Position Title:Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Job Family:EDT &gt; Learning DesignShift:Job Description:Job TitleSenior Designer Learning ExperienceRequirement TypeFull-Time EmployeeJob LocationBangaloreRequirement LevelSenior AssociateHiring ManagerManager Learning ExperiencePrimary SkillInstructional DesignBusinessGlobal HR ServicesSkill CategoryGenericABOUT ELEVANCE HEALTH<a href="https://www.elevancehealth.com/" rel="noopener noreferrer" target="_blank">Elevance Health</a> is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the <a href="https://fortune.com/ranking/fortune500/" rel="noopener noreferrer" target="_blank">Fortune 500</a> list, Elevance ranked 20 in 2025. <a href="https://fortune.com/ranking/most-powerful-women/" rel="noopener noreferrer" target="_blank">Gail Boudreaux</a>, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.   ABOUT CARELON<a href="https://www.linkedin.com/company/carelon-global-solutions/" rel="noopener noreferrer" target="_blank">Carelon Global Solutions</a> (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.OUR MISSION &amp; VALUESOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | DiversityJOB POSITIONCarelon Global Solutions India is seeking for Senior Designer Learning Experience .JOB RESPONSIBILITY<ul><li>Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools.</li><li>Primary duties may include but are not limited to: Collaborates with business partners on expected business outcomes.</li><li>Must be a consultant who has hands-on experience on designing Facilitator Guides, leading Virtual ILTs, PPTs and handouts for the team as well as the learning audiences.</li><li>Participates in needs analysis and recommends effective learning solutions. Collaborate with other content developers, graphic designers, technology consultants, technologists, and other project team members on design, development, implementation, and evaluation of learning solutions.</li><li>Uses all approved processes, tools, and templates to standard for development and reporting. Actively maintains all content.</li><li>Participates in quality review process. Participates in and contributes to Learning &amp; Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill. Provides technical direction on design and development of web-based learning technology projects, collaborates with web content owners, graphic designers and other project team members on requirements, design, development, and implementation of projects using multimedia software. Facilitates train-the-trainer sessions, meetings, and other events.</li><li>Leads mid-sized learning design and development efforts. Develops sub-project plans, functional specifications, and schedules.</li></ul>QUALIFICATION<ul><li>Any Graduate (Masters Preferred).</li><li>Requires BA/BS in Computer Sciences, Instructional Technology, or related field; 4 or more years of web design/development, and 5 or more years supporting a training/learning organization; or any combination of education and experience, which would provide an equivalent background.</li></ul>EXPERIENCEMinimum 4- 5 years of exclusive Instructional Design experienceSKILLS AND COMPETENCIESInstructional Design, Storyboard, Storyline, Quality Analyst, Authoring Tools, Stakeholder Management, Project Management, Excellent Communication Skills, Good Knowledge in MS-OfficeTHE CARELON PROMISEAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.LIFE @ CARELON<ul><li>Extensive focus on learning and development</li><li>An inspiring culture built on innovation, creativity, and freedom.</li><li>Holistic well-being</li><li>Comprehensive range of rewards and recognitions</li><li>Competitive health and medical insurance coverage</li><li>Best-in-class amenities and workspaces</li><li>Policies designed with associates at the center.</li></ul>EQUAL OPPORTUNITY EMPLOYERCarelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Reasonable AccommodationOur inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.*Disclaimer: Offered designation titles differs*Job Type:Full time<h4>Experience Level</h4>Entry Level

Carelon Global Solutions

Senior Designer

Learning Specialist - Associate<h4>Job Description:</h4>In Scope of Position based Promotions (INTERNAL only) ​Job Title: Learning Specialist - AssociateLocation: Bangalore, India Role Description<ul><li>The Global Employee Learning Team is part of Global HR Talent &amp; Development function and is responsible for the provision of a global learning offering that supports c.80,000 colleagues to deliver against Deutsche Bank’s strategic objectives and enables them as individuals to build their skills to advance their career.</li><li>In this role you will support the Global Employee Learning team to deliver its core learning products and technologies as we strive to become a stronger learning organisation.</li><li>Your role will provide project and administrative support for complex global initiatives. You will have a strong focus on educating stakeholder groups helping to tell our story that explains the breadth of learning opportunities available at Deutsche Bank. In particular you will take a supporting role for conducting learning needs analysis with the business and curating learning content / learning journeys to support requirements.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities <ul><li>Assist in conducting needs analysis with business client groups</li><li>Analysis of learning impact to make recommendations for action to stakeholders</li><li>Deliver engaging presentations that bring the Global Learning offering to life and drive adoption</li><li>Drive portfolio of own projects</li><li>Support production of key documents / presentations for various stakeholder groups</li><li>Provide Level 2 support to the Enablement Centre of Excellence for complex queries and governance submissions</li></ul>Your skills and experience <ul><li>Excellent presentation skills with experience of delivering to senior audiences</li><li>Experience of conducting Learning Needs Analysis and making learning recommendations</li><li>Strong project management skills</li><li>Excellent Excel and PowerPoint skills</li><li>Effective communication and interpersonal skills</li><li>Excellent multi-tasking, organisational and follow up skills</li><li>Strong Problem solving and analytical skills</li></ul>You will be<ul><li>Highly organised and efficient, with excellent attention to detail</li><li>Professional with a proactive approach</li><li>Confidence to liaise with people at all levels, whether face to face, by telephone or via email</li><li>Fluent in English (although German language would be a very useful skill in this role).</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.html</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.<h4>Experience Level</h4>Entry Level

Deutsche Bank

KDNI-Consultant - Learning & Development HCA<ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li></ul><ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li></ul><ul><li>Bachelor’s degree from an accredited college/university or an MBA from an accredited college/university</li><li>5-7 years of experience working in the field of Instructional Design and Learning and Development</li><li>Strong skills in Microsoft Office, and rapid authoring tools such as Storyline, Camtasia, Captivate, and VYOND</li><li>Excellent communication skills and the ability to quickly establish a rapport with colleagues and clients</li><li>Strong organizational skills and the ability to prioritize work to meet strict deadlines</li><li>Excellent interpersonal skills</li><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in Instructional Design models, theories and Bloom’s taxonomy and have the ability to apply these in all ID tasks.</li><li>Proficient in rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul><h4>Experience Level</h4>Senior Level

Consultant

Quality and Training CoordinatorPearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.  Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).  Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.   Under the direction of the Supervisor, Training and Quality, the Quality &amp; Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.  Responsibilities Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals. Training Development and Delivery <ul role="list"><li aria-setsize="-1" role="listitem">Assist in developing and maintaining reference materials for training </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Assist in building training objectives and agendas </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Secret shop OnVUE greeters and proctors  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Maintain documentation summarizing training received by each employee </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Monitor training success via surveys, escalation analysis, and quality reviews </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Work with Supervisor and peers to ensure training responsibilities are met </li></ul> Performance Feedback <ul role="list"><li aria-setsize="-1" role="listitem">Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Identify opportunities for continuous training improvements </li></ul> Call/Chat/Email/OnVUE/Other Monitoring <ul role="list"><li aria-setsize="-1" role="listitem">Monitor candidate-facing interactions and ensure that all customers are receiving quality service </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ensure agents and Global centers are meeting call center quality goals </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Score monitored calls, chats, and emails based on company Quality Guidelines </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed </li></ul> Client Guide, Teams Page, and Process Document Maintenance <ul role="list"><li aria-setsize="-1" role="listitem">Maintain Teams Page content </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Search for areas of opportunity to develop these pages for ease of use for all users </li></ul> Education and Experience: <ul role="list"><li aria-setsize="-1" role="listitem">Minimum High School Diploma or Equivalent  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bachelor’s Degree preferred or equivalent work experience </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience training, teaching, or coaching </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">3+ years customer service experience preferred </li></ul> Skills, Knowledge, and Abilities: <ul role="list"><li aria-setsize="-1" role="listitem">Excellent oral and written communication skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Familiar with various training tools and models; understanding of learning styles preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Effective problem-solving skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conflict management skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong organization skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Interpersonal savvy and ability to influence and relate to others </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Time management skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to deal with ambiguity and overcome objections </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Quickly and effectively adapt to changes </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Must be patient, positive, and professional </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong customer service skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Coaching skills preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong attention to detail </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to set and meet goals </li></ul> Other (license/certification): <ul role="list"><li aria-setsize="-1" role="listitem">Knowledge of Pearson VUE Regulatory and Professional clients is preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Working knowledge of Registration Manager, VSS, and Service Direct </li></ul><h4>Experience Level</h4>Mid Level

Pearson India Education Services Pvt Ltd

Quality Specialist

Invigilator/Test Center AdministratorDescription - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Melbourne.Summary: The Invigilator/Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).CORE COMPETENCIES• Detail Oriented • Communication Skills• Problem Solving• Organizing Skills• Customer Focus• Ethics and ValueSCOPE AND IMPACT OF JOBWorking on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience:• 0-6 years customer service experience required• Exposure in a testing environment strongly preferred• Experience with Microsoft Office and Windows applications required Skills,Knowledge and Abilities:• Customer service skills required• Strong written and oral communication skills• Ability to communication both technical and functional• Ability to work independently • Effective time management skills• Ability to handle a reasonable amount of stress • Strong attention to detail• Problem solving skills• Alertness and courage• Ethics and trust• Knowledge in operating a computer, fax, and other office equipmentOther (license/certification):• Annual Pearson Professional Centers certification for Test Administrator required• Must pass re-certification annuallyPRIMARY RESPONSIBILITIES1. Operational Administration• Assure equipment is operational and test stations are free of extraneous materials• Review transmissions logs (uploading of current day’s test results &amp; daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically• Communicate and work with VSS technical support to investigate and fix technical issues• Test Center cleaning if applicable 2. Customer Service• Review test roster and prepare accordingly for candidates including special accommodation preparation• Check in candidates and verify identifications• Explain the test process briefly• Help candidates to place all personal belongings in a personal locker• Escort examinee to assigned test station• Help the examinee begin the tutorial/test• Answer any questions before the timed portion of the test begins• Monitor examinees• Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself• Print the test results after the candidate completes the test3. Quality Assurance and Continuous Improvement• Ensure the adherence to the Pearson Professional Center quality and security measures• Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared WORK ENVIRONMENT AND CONDITIONSPhysical requirements:• Be comfortable to work in a quiet testing environment• Be flexible in work hour<h4>Experience Level</h4>Entry Level

Test Administrator

Specialist - Training
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights &amp; technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.*** DISCLAIMER***With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”.  Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.Startek is not responsible for any fraudulent representing the company.

Startek

Training Manager

Lead Trainer, Learning and Development<h4>Company Description</h4>At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.<h4>Job Description</h4>Job OverviewThis position requires you to be responsible for facilitating classroom/virtual training programs, developing content, focusing on skills development for the front level associates of the organization. Leading and managing intervention-based learning. Roles &amp; Responsibilities:The job responsibilities entail:<ul><li>Work on soft skill training program for various Business Units in the organization, in consultation with the department heads, including the assessment / evaluation methods</li><li>Partner with Business units to outline deliverables, expectations, and risks, to include specific training needs for them</li><li>Assesses training and development needs through training need identification through various resources available</li><li>Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness</li><li>Define ROI on every training program delivered</li><li>Design training courses and content necessary to meet training needs</li><li>Monitor and measure effectiveness of all training programs</li><li>Act as a liaison with L&amp;D and the business units to ensure consistency with practices</li><li>Contributes to process improvements and innovation in the L&amp;D function</li><li>Be a team player and act in accordance with the organization’s code of conduct always</li></ul> <h4>Qualifications</h4>Skillset Requirement:  <ul><li>Excellent communication, presentation, and public speaking skills</li><li>Critical thinking and persuasive skills</li><li>Exceptional skills in connecting and influencing people</li><li>Data oriented / Excel knowhow</li><li>Proactive and great sense of ownership</li><li>Active collaboration</li><li>Should have the ability to work under stringent timelines and pressure</li><li>Ability to prioritize relevant tasks / activities</li><li>Flexibility to work in various shifts</li></ul> Eligibility<ul><li>Minimum 2 years of strong knowledge and experience with the soft skills training Function</li><li>Should be a Graduate in any discipline</li></ul><h4>Additional Information</h4>All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Senior Level

Altisource

Lead Mentor

Training ManagerJOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Establishes guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets• Participates in the development of the Training budget as required.• Manages budget in alignment with Human Resources and property financial goals.• Manages department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Marriott Hotels India

Communications Trainer IIJob Title:Communications Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and  Key responsibilities:Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT ToolMaintain Data and MIS as per the training BPMS  and other  requirementsSupport intra &amp; inter function collaborationProactively implement best practices and add value across locationsAttend the TTT for client requirementsInterface with customers as per requirementConsistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirementConduct Need analysis and share feedback with the stakeholdersProvide Feedback to the New Hires on Soft Skills and basic grammarParticipate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training teamAnalyze and report findings for Process Training batchesMeet the training requirements of the BU basis TNADesign &amp; develop training processes (need identification to feedback and follow through) in consultation with the training teamsTrack and report improvementKey skills and knowledge:Excellent communication skillsData Handling , data interpretation and Data Management.Good people management and Interpersonal Skills.           Good knowledge of computers and MS Office (Excel, Power point).Good facilitation and presentation skillsAnalytical / Quantitative skillsPlanning and Decision makingAbility to prioritizeAbility to meet deadlinesMulti-taskingStrong organizational skills and Presentation skillsAbility to work under pressureAbility to drive initiatives to closureAbility to deal with all levels of employees with different accents and dialectsQualification : GraduationDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Location:IND Bangalore - MTP Karle 5th, 6th, 7th FloorsLanguage Requirements:Time Type:Full time2025-11-01If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Entry Level

Concentrix

Communication Skills Trainer

Zonal Trainer - Sales<table><tr><td>JOB TITLE</td><td>Zonal Training Manager </td></tr><tr><td>Reports to</td><td>Segment Head – L&amp;D </td></tr><tr><td>No of Direct reportees</td><td>Nil</td></tr><tr><td>Location </td><td>Bangalore</td></tr><tr><td>Department</td><td>Sales- Central </td></tr><tr><td>Position Grade Range</td><td>Manager/ Sr. Manager (May vary depending upon experience)</td></tr></table>JOB PU<table><tr><td>JOB PURPOSE:</td></tr></table> ·         The incumbent will responsible for increasing company’s productivity by helping the sales force and channel partners to acquire new skills and knowledge through the L &amp; D framework for South zone. <table><tr><td>JOB ROLE :</td></tr></table> ·       Primary responsibility is to cater the functional training needs of the organization for South zone.·         Developing content for the sales force as per the requirement.·         Conducting the training need analysis for the sales force and helping the individual to develop the required skill and competency in discussion with the business head.·         Preparing the training calendar for the sales force as per the L &amp; D framework.·         Designing &amp; implementation of training modules(Online/offline) related to products, equity market debt market, MF, PMS, AIF, Debt &amp; Derivative market for sales force and distributor to increase the productivity.·         Management &amp; execution of training delivery for all segments as per the training requirements for the zones assigned.·         Implementing innovative use of training tools.·         Conducting IAP as per the SEBI norms.·         Will be responsible for making the Annual Training plan as per the organization goals.·         Empaneling a team of external trainers wherever required to deliver the training program as per the need and support the organization in various training initiatives.·         Will be responsible for improving the efficacy and efficiency in sales.·         Should have facilitated various training programs for sales and channel partners in his previous role/organization for at least 4-6 years. ·         The incumbent will also be responsible for Non –training initiatives for new product launches, Market updates &amp; Regulatory changes etc.·         Will be responsible for integration of training modules with various e learning initiatives.·         Should be open to travel diligently as this role demands to cover various offices of Axis mutual fund and beyond T15. <table><tr><td>EDUCATIONAL QUALIFICATION &amp; EXPERIENCE</td></tr></table> ·         Post Graduate with 8 to 12 years of experience in training with good understanding of dynamics in the MF Industry.  ·          NISM certified &amp; should be a domain knowledge expert. <table><tr><td>PERSONAL ATTRIBUTES</td></tr></table> ·         Execution Focus: should be focused on achieving results and the targets assigned with little or no supervision, but will seek support from the head of the business, if necessary.  ·         Interpersonal skills: confident individual who can deal with people at all levels both internally and externally. Demonstrates credibility and appropriate verbal and non-verbal behaviour with various stakeholders and adapts style when necessary. Able to relate well to others and use interpersonal skills to achieve desired objectives; recognizing the need to represent both the business and team. ·         Oral and Written Communication: has the ability, confidence and professionalism to convey information, both written and oral, clearly, concisely and persuasively ·         Strategic Perspective: has strategic perspective of the mutual fund industry and the organizations plan and vision to execute those at ground level.·         Commitment: has the drive and energy to undertake all tasks.·         Adaptability: Maintains good performance and quality of work under pressure and is prepared to manage change at the last minute. Able to cope with change.   <table><tr><td>OTHER REQUIREMENT</td></tr></table> ·         Should be well versed with the dynamics of the MF industry.·         Should have a good understanding of macroeconomics for financial markets.·         Computer savvy, should be well versed with Excel, Word &amp; PowerPoint·         Certification in various training programs would be an added advantage.

Axis Asset Management Co Ltd

Sales Trainer

Learning Manager<h4>Function</h4>

India BU<h4>Pay Band</h4>

E4 to M2<h4>Role</h4>

As the Learning Manager- CE, you will report to Area Service Manager. The purpose of the role is to enhance service quality and customer's service experience from the available manpower by developing technical competencies of the by providing training.<h4>A purpose driven role for you</h4>

Your key responsibilities include but not limited to: 1. To enhance product knowledge, develop technical skill of channel partners &amp; HMCL staffs 2. To provide product technical support for activities conducted as a part of collaborative effort. 3. To identify the learning demand through manpower RAT analysis and execute the programs 4. To enhance learning experience through learning innovations, creativity &amp; new ideas<h4>A Day in the life</h4>

As the Learning Manager, you will start your day by planning, executing and at times conduct the training programs to develop the technical skill of channel partners and HMCL staffs. You will also have to enhance learning experience through learning innovations, creativity and new ideas<h4>Academic Qualification &amp; Experience</h4>

- BE / B Tech (Mech) - 4 to 5 years of experience in Service training or other Technical background<h4>Technical Skills/Knowledge</h4>

-Knowledge of Product &amp; Variants - Knowledge on two wheeler technology with fluency in practical skill - Fluency in computers with knowledge of software MS Office - Proficiency in Corel Draw - Effective Training Delivery - Project Management<h4>Behavioural Skills</h4>

- Excellent communication skills - Effective Time management - People Management Skills - Drive for results - Building Relationships<h4>What will it be like to work for Hero</h4>As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best<h4>About Hero</h4>Headquartered in New Delhi (India), <a href="https://www.heromotocorp.com/en-in.html">Hero MotoCorp</a> is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility”, Hero MotoCorp plans to achieve its next 100 million sales by 2030.We have a globally benchmarked manufacturing and Research &amp; Development (R&amp;D) ecosystem that is spread across global geographies. Its R&amp;D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.Read more <a href="https://www.heromotocorp.com/en-in.html">about us.</a>Be with the best. Be your best. Catch-up on all our <a href="https://jobs.heromotocorp.com/">latest openings</a>.Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process<h4>Experience Level</h4>Mid Level

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