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Senior Associate DirectorRole<ul><li>Work with KGS Advisory Learning Leader to create strategies with emphasis on stakeholder relationships to deploy L&amp;D solutions</li><li>In collaboration with Managed Services Business stakeholders and Advisory Learning Leader, create and execute Service Line specific partnership strategies for the L&amp;D function. </li><li>Lead a People Development pillar for specific career level across the firm. </li><li>Oversee the day-to-day L&amp;D operations and L&amp;D budget utilization across locations and service lines </li><li>Plan, lead, participate in and deliver on national and global projects with cross-location teams</li><li>Deliver workshops on topics based on needs that come up from time to time, including leadership, teaming, innovation, change management and any specialized topics across locations</li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li><li>Lead and participate in Global projects to bring best practices and standardization</li><li>Play a key role in contributing to L&amp;D goal setting and management</li><li>Set goals and conduct performance appraisal for team members</li><li>Drive Senior Leadership training initiatives across centers</li></ul>Behavioral / team skills<ul><li>Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes</li><li>Have working knowledge of MS Excel and MS PowerPoint</li><li>Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management</li><li>Possess outstanding interpersonal, customer service and relationship building skills</li><li>#KGS</li><li>#LI-DB3</li></ul>Experience<ul><li>Minimum 15 years of professional experience of which at least 7 in the L&amp;D function of a large corporation</li><li>Experience in managing end to end learning process from design conception to deployment</li><li>Stand-up facilitation experience of at least 7 years</li><li>Strong experience in building stakeholder relationships and managing projects</li><li>Have excellent written and spoken English skills</li><li>#KGS</li><li>#LI-DB3</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Training and Development Manager

Instructional Designer - IntOverview:<ul><li>Blue Yonder stands at the forefront of AI-powered supply chain solutions, recognized globally for our innovative software products.</li><li>Our commitment to excellence has earned us a spot among Glassdoor’s “Best Places to Work.”</li><li>We are on the hunt for a sharp and insightful Instructional Designer who possesses a deep understanding of instructional design principles and the skill to craft compelling training materials that boost learning retention.</li></ul>Scope:<ul><li>In this pivotal role, you will be instrumental in creating both classroom training and eLearning modules.</li><li>Your work will focus on developing educational content that is product-specific, functional, technical, and process-oriented, aimed at enhancing the skills of our employees, customers, and partners.</li><li>Tools you will be utilizing:</li><li>Utilize tools such as Microsoft Word, PowerPoint, Adobe Captivate, HTML, and other relevant authoring tools to create and design training materials.</li></ul> What you’ll do:<ul><li>Take charge of the full cycle of eLearning and instructor-led training material development.</li><li>Utilize the ADDIE model to design and develop impactful training materials.</li><li>Analyze source content and collaborate with Subject Matter Experts to outline training.</li><li>Produce design documents, storyboards, job aids, and assessments, ensuring compliance with our design standards and templates.</li><li>Craft highly interactive and engaging courses with the latest authoring tools.</li><li>Conduct reviews of course deliverables.</li><li>Work closely with the Learning Operations team for course deployment and testing in the Learning Management System.</li><li>Develop and manage project plans, ensuring timely delivery of the assigned courses.</li><li>Maintain open lines of communication with Project Leads/Content Manager, providing regular updates as needed.</li></ul>What we are looking for: <ul><li>Proven experience of at least 3 to 6 years in creating instructor-led training and interactive e-learning courses, grounded in solid Instructional Design methodologies.</li><li>Proficiency in eLearning authoring tools, including Adobe Captivate, TechSmith Camtasia Studio, SnagIt, and basic graphic editing.</li><li>Demonstrated ability to work effectively with Subject Matter Experts.</li><li>Strong skills in MS Office and the ability to quickly grasp software-related content.</li><li>Exceptional command of the English language, including grammar.</li><li>Outstanding communication skills, both verbal and written.</li><li>Excellent collaboration and interpersonal abilities.</li><li>Flexibility to adapt to the evolving needs of the business.</li><li>Join our team and contribute to the cutting-edge of global supply chain solutions through exceptional instructional design.</li></ul>Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a href="https://blueyonder.com/about/core-values" rel="noopener noreferrer" target="_blank">Core Values</a>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.<h4>Experience Level</h4>Senior Level

Blue Yonder Pvt Ltd

Instructor

Sr. Manager, GxP T&LJob Description Summary#LI-Hybrid Location: Hyderabad, India Are you passionate about shaping a culture of continuous learning and operational excellence? As the Senior Manager, GxP T&amp;L, you’ll lead a dynamic team dedicated to elevating GxP training standards across Novartis Operations. This role offers the opportunity to drive impactful change by designing and implementing scalable processes, ensuring compliance, and fostering a growth mindset. You’ll be at the forefront of building a GxP training ecosystem that empowers associates, supports regulatory excellence, and aligns with our vision of being Curious, Inspired, and Unbossed. Job DescriptionKey ResponsibilitiesYour responsibilities include, but not limited to:<ul><li>Lead and coach the Training &amp; Learning team to ensure GxP compliance and operational excellence across Novartis Operations</li><li>Design, implement, and standardize training processes that align with regulatory expectations and business objectives</li><li>Oversee creation and maintenance of qualification frameworks and training interventions to support associate readiness</li><li>Ensure effective, compliant use of the Learning Management System (LMS) and drive continuous improvement in its application</li><li>Manage end-to-end training reporting processes, ensuring timely delivery of periodic and ad hoc compliance reports</li><li>Provide audit and inspection support related to the Training Quality System, ensuring readiness and documentation accuracy</li><li>Drive a culture of learning by promoting curiosity, coaching talent, and supporting robust career development pathways</li></ul>Minimum requirements :<ul><li>Bachelor’s degree required; Master’s in Pharmacy, Science, or Business Administration preferred</li><li>Minimum 8 years of pharmaceutical industry experience, ideally in manufacturing environments</li><li>At least 5 years in a leadership role within GxP training and learning functions</li><li>Strong knowledge of Good Practice (GxP) standards, audit management, and inspection preparedness</li><li>Proven ability to lead teams, coach talent, and drive a culture of continuous learning</li><li>Excellent communication and stakeholder management skills across global, cross-functional teams</li></ul> Skills DesiredClient Counseling, Gxp, GxP Compliance, Leadership, Learning Design, Learning Management Systems (LMS), People Management, Prompt Engineering, quality management system, Training<h4>Experience Level</h4>Senior Level

Novartis India

Analyst III, SAP Enable Now Training Developer-1<h4>Job Description</h4><ul><li>Design and develop training materials using the SAP Enable Now system and MS Microsoft Power Point in an extensive SAP transformation.</li><li>Design and develop training materials such as system simulations, job aids, and e-learning modules, updating and maintaining the training content as needed.</li><li>Collaborate with the Change Management team, Subject matter experts, process leads, and other stakeholders to ensure that the training solutions meet the business requirements and learning goals.</li><li>Conduct formal classroom courses, workshops and seminars.</li><li>Monitor the quality and effectiveness of the learning environment, including classroom setup or visuals, courseware, and instructor readiness.</li><li>Able to record end-to-end simulations in SAP Enable now.</li><li>Provide insights on future capabilities requirements based on the scope of the SAP</li><li>Knowledge of SAP Enable Now cloud solution functionality is a must, even though we will provide the necessary upskilling and training</li><li>SAP S4 general knowledge is a must</li><li>Able to coach and mentor team members in best practice.</li><li>Customize the look and feel of Goldilocks learning content using styles, settings and sustainable templates.</li><li>Ability to work in English is required.</li><li>Knowledge of SAP Activate methodology is a plus.</li><li>Excellent communication skills.</li><li>Strong adherence to timelines.</li><li>Partnership driven.</li></ul><h4>Location(s)</h4>Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.<h4>Experience Level</h4>Senior Level

Kraft Heinz India Pvt Ltd

SAP Consultant

Senior AssociateJob Family:Learning &amp; Development (India) Travel Required:Up to 25% Clearance Required:NoneWhat You Will Do:<ul><li>With minimal supervision, designs and develops effective, engaging and visually on brand instructor-led/virtual instructor-led projects from start to finish to meet deadlines as assigned.</li><li>Works with internal business segment leaders and SMEs to conduct training needs assessments to identify training gaps and to help inform potential training solutions.</li><li>Writes learning objectives and course module and lesson content that ensures mastery of learning objectives.</li><li>Applies adult learning principles and techniques to create instructional design documents and instructor/facilitator/participant materials.</li><li>Facilitates and presents virtually and in-person in a highly professional and engaging manager.</li><li>Works closely with SMEs and other L&amp;D team members as needed to share knowledge and maintain a well-organized, timely and high-quality work product.</li><li>In partnership with the Internal Communications team and team members, writes training communications to generate awareness of and drive registration for courses to various internal audiences via email, the intranet and internal newsletter.</li><li>Ensures matters related to internal and external clients or partners are handled in a way that is customer-focused – creates positive lasting impressions with high quality, prompt and courteous service by oneself and others.</li><li>Works collaboratively with teammates to implement Guidehouse branding and design practices and L&amp;D department procedures throughout the design, development and delivery of instructor-led/virtual instructor-led project materials.</li><li>Assists with the maintenance and upkeep of current custom instructor-led/virtual instructor-led project materials including regular file back-ups to Authoring Repository and other designated locations/media devices.</li><li>Works with the Learning Management Systems (LMS) Administration team to create courses in the system, track course completions and capture participant feedback to ensure courses are administered correctly and feedback is reviewed to make improvements to courses.</li><li>Maintains a current advanced technical skillset with proficiency in software applications applicable to instructional design, development and facilitation of instructor-led/virtual instructor-led projects, such as Microsoft Teams, PowerPoint, Excel and SnagIt to name a few.</li><li>Identifies and solves a variety of problems of greater scope and complexity.</li><li>Takes responsibility for own actions and works accordingly to get the job done.</li><li>Willing and capable of learning new software design/development tools.</li><li>Takes on other duties as assigned and as needed with a positive and willing attitude.</li></ul> What You Will Need:Qualifications<ul><li>An undergraduate degree is required</li><li>At least 3 years of experience as an instructional designer/facilitator supporting internal customers</li><li>At least 3 years of experience facilitating/presenting Behavioral and Soft skills training on a variety of less-to-more complex training topics to an audience that consists of all company job levels (junior employees to senior level executives)</li><li>At least 3 years writing training communications to various internal audiences</li><li>Demonstrated ability to align and adapt communication style to fit target audience</li><li>Experience using Microsoft Teams and PowerPoint</li><li>Working knowledge of graphics editing tools Adobe PhotoShop, TechSmith SnagIt, and Snipping Tool to use to design and develop course materials and communications graphics (preferred but not required)</li><li>Experience with LMS administration (preferred but not required)</li><li>Skilled in the use of various techniques and approaches to build relationships with business leaders and other key stakeholders, establish credibility as an effective partner to the business, and leverage internal subject matter experts for task and content analysis</li></ul>Skills<ul><li>Proficiency in Microsoft Teams and Office 365 applications PowerPoint, Word, Excel</li><li>Proficiency with visual design tools Adobe PhotoShop and/or TechSmith SnagIt</li><li>Excellent interpersonal, influencing, consensus building and stakeholder management skills</li><li>Translates metrics, research and trends into actionable insights</li><li>Leverages project management and change management tools and frameworks</li><li>Willingness to work flexible hours as needed, including occasional travel</li><li>Effectively identifies, assesses, tracks and mitigates issues and risks at multiple levels</li><li>Experience working in a fast-paced, fast-growing organization</li></ul><ul><li>Detail oriented with established ability to effectively handle multiple priorities while honoring commitments to deliver high quality results</li><li>Highly flexible and adaptable to changing environment and shifting priorities</li></ul> What Would Be Nice To Have:1. Certifications on instructional design or any other behavioral training certifications like NLP or DISC What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.About GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at <a href="mailto:RecruitingAccommodation@guidehouse.com" rel="noopener noreferrer" target="_blank">RecruitingAccommodation@guidehouse.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or <a href="mailto:guidehouse@myworkday.com" rel="noopener noreferrer" target="_blank">guidehouse@myworkday.com</a>.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact <a href="mailto:recruiting@guidehouse.com" rel="noopener noreferrer" target="_blank">recruiting@guidehouse.com</a>. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.<h4>Experience Level</h4>Senior Level

Guidehouse

Training Associate

Senior General Manager - Quality & Training | REF43280B | HPS | Gurgaon/Pune/Hyd<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Job Brief Position: Quality &amp; Training Leader Quality ResponsibilitiesCreate and Drive Process Excellence Transformation Roadmap &amp; ProjectsHelp Client Organizations realize business objectives by driving Process improvements, End to End Transformations, RPA, Analytics and other levers.Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts.Coach and Mentor Transformation experts to deliver on contractual and non-contractual Improvement commitments.Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.Drive contractual productivity, gap assessment, and work with Account leaders to address.Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementationTake responsibility for project activities including work estimation, planning, stakeholder management and project qualityDrive Quality Net Savings in the vertical.Drive VOC actionable across the team and maintain / improve scores.Drive inputs from VOC for improvements.Contribute and present in client/customer reviews/meetings.Creating various approaches, negotiating and fostering relationships with internal and external partners Training Responsibilities:Develop and lead a team of training professionals engaged in delivery of domain &amp; process training to employees (New hires &amp; BAU) in respective business unit.Be the Practice and Thought leader for cutting edge digital solutions &amp; innovative means to impart training so training processes &amp; methodology are agile to the changing needs of the environmentEstablish and drive ROI for learning investment in people and value delivered to business.Plan and execute training interventions (New Transitions &amp; BAU) as per WNS Training (SHAPE - Scope Hire Assess Prepare Excel ) framework.Regularly review &amp; align measurement &amp; tracking of training efficiency and effectiveness through a set of metrics &amp; periodic reporting.To get the right Tech to enable Training Design content and knowledge management procedures including the upkeep of training manuals, learning plans/schedules &amp; accreditation criteria. Skills required -Lean Six Sigma Black Belt certification &amp; Knowledge &amp; experience in Agile methodology preferred but not mandatory.Relevant work experience in improving processes with leading BPM/BPO organizationsSkilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organizationExperience in leading Training in multi-client, multi-geo with 1000+ people businessPreferred experience in digitalization of training deliveryExposure to Robotic Process Automation (RPA) in BPO/ITES environmentBusiness acumen and strong result orientationExcellent communication and project management skillsAbility to create powerful presentations, business cases and white papersVery resilient and lateral thinking capabilityStrong stake holder and relationship management skills and dealing with senior executivesPrevious experience in leading transformation projects.Highly self-motivated, proactive and eager to develop new capabilities in evolving rolehas context menu<h4>Qualifications</h4>Graduate<h4>Experience Level</h4>Executive Level

WNS Global Services Pvt Ltd

Chief Quality Officer

Senior Training/Vendor Coordinator - RAS Al-Khair Site Senior Training/Vendor Coordinator - RAS Al-Khair Site - RAS007XCompany: Worley<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4>:  SAU-EP-Ras Al-Khair<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4>:  Workforce Development<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4>:  Full-timeEmployment Type:  EmployeeManagement Level:  Individual Contributor<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4>:  Sep 9, 2025<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4>:  OngoingReporting Manager Title:  Sr. Director:   Building on our past. Ready for the futureWorley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.At Worley, we’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and can thrive is essential to our mission of delivering sustainable change. We know that diverse and inclusive cultures are safer and more innovative.We encourage applications from candidates from all backgrounds and diversity characteristics and warmly encourage disabled or neurodivergent candidates to apply. <h4>Key Responsibilities:</h4><h4>Training Coordination:</h4><ul><li>Develop and implement the Construction Phase Training Plan in line with project and client requirements.</li><li>Coordinate onboarding and orientation programs for all personnel (EPCM, subcontractors, and vendors).</li><li>Ensure all site personnel meet required certifications and training prior to site mobilization.</li><li>Organize site-specific training sessions such as HSE inductions, equipment operation, permit-to-work systems, and emergency response.</li><li>Maintain a comprehensive training matrix and training records for all staff and contractors.</li><li>Liaise with HSE and operations teams to ensure alignment of training with safety and commissioning needs.</li></ul><h4>Vendor Coordination:</h4><ul><li>Act as the primary interface between the project team and vendors during the construction phase.</li><li>Coordinate vendor mobilization, including logistical support, compliance documentation, and site access.</li><li>Oversee vendor representatives' activities onsite to ensure scope alignment, safety compliance, and schedule adherence.</li><li>Monitor vendor deliverables and coordinate training related to vendor-supplied equipment and systems.</li><li>Collaborate with procurement and construction teams to ensure vendor support is aligned with the construction schedule.</li></ul><h4>Reporting &amp; Compliance:</h4><ul><li>Provide regular reports on training progress, vendor performance, and compliance status to project leadership.</li><li>Ensure alignment with project quality assurance, health and safety, and regulatory frameworks.</li><li>Support audits and inspections related to training and vendor coordination.</li></ul><h4>Qualifications &amp; Experience</h4><ul><li>Relevant educational qualification.</li><li>Relevant experience in training and/or vendor coordination in EPCM or major industrial construction projects (preferably in the mining, phosphate, or chemical sectors).</li><li>Proven experience managing training programs and vendor interfaces in a construction environment.</li><li>Strong knowledge of construction HSE practices and regulatory compliance.</li><li>Familiarity with EPCM processes, vendor packages, and commissioning requirements.</li></ul>Moving forward togetherWe’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.<h4>Experience Level</h4>Senior Level

Worley India Private Limited

Training Coordinator

People Consulting-Learning-StaffAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. 

 EY- Global Delivery Services (GDS) – People Consulting (PC) – SAP/Systems Implementation Learning ConsultantManaging the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction. The opportunityWe are looking for Instructional Design Consultants with expertise in System Implementation/SAP projects to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team. Your key responsibilities<ul><li>Collaborate with SAP/Systems Implementation (SI) consultants, developers, subject matter experts (SMEs), and other key stakeholders to identify target audience training needs</li><li>Utilize ADDIE, Kirkpatrick, and other recognized models to design and develop engaging SAP/SI course content and learning activities</li><li>Determine instructional end goals and create supporting material/media for SAP/SI projects (audio, video, simulations, role-plays, games etc)</li><li>Decide on the criteria used to judge learner’s performance and develop assessment instruments</li><li>Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts</li><li>Maintaining and updating the training materials and documentation according to the changes and updates in the SAP system and business requirements</li><li>Effectively communicate and collaborate to build strong relationships with clients and other project team members</li><li>Support development of collaterals, tools, techniques, and methodologies to develop the practice</li><li>Contribute to thought leadership development for the SAP/SI learning domain</li></ul> Skills and attributes for success<ul><li>Ability to manage ambiguity and be proactive</li><li>Extremely sharp attention to detail</li><li>Strong communication and presentation skills</li><li>Cross cultural awareness and sensitivity</li><li>High energy levels, agility and adaptability</li><li>Ability to comprehend new content and topics across different domains</li><li>Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines</li></ul> To qualify for the role, you must have<ul><li>Bachelor’s or associate degree with 2 - 4 years of relevant experience </li><li>Proven experience and knowledge of SAP systems, modules, and functions, such as SAP FI, SAP HR, SAP MM, S4/HANA etc.</li><li>Knowledge of multiple ERP systems, such as Oracle, Workday etc. is a plus</li><li>Excellent knowledge of storyboarding, visual design principles, and branding guidelines</li><li>Effective writing skills (grasp and command over English)</li><li>Proficiency in MS PowerPoint and MS Excel</li><li>Ability to articulate design decisions, suggestions and provide creative direction </li><li>Proficiency with one or more course authoring and learning tools: SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond, VideoScribe</li><li>Experience developing a wide range of digital learning deliverables: Web-based learning, Videos, Interactive PDFs, Webcasts, Podcasts, nano-learnings, VILT</li></ul> Ideally, you’ll also have <ul><li>Experience with a data-driven approach to instructional design, using both qualitative and quantitative data to optimize content efficacy</li><li>Knowledge of course development software and at least one Learning Management System</li></ul> What we look for<ul><li>Learning experts in the SAP/SI domain with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment</li><li>Knowledge and experience of working in a cross-cultural setup</li></ul> What working at EY offersAt EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: <ul><li>Support, coaching and feedback from some of the most engaging colleagues around</li><li>Opportunities to develop new skills and progress your career</li><li>The freedom and flexibility to handle your role in a way that’s right for you</li></ul>  EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.<h4>Experience Level</h4>Senior Level

Ernst & Young LLP ( EY India )

Instructional Designer (Associate Consultant)KPMG is currently seeking an Associate Consultant with instructional design background for our <a href="https://advisory.kpmg.us/" target="_blank">Consulting</a> practice.Experience:<ul><li>2+ years of proven experience in content development and instructional designing.</li><li>Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings (ILTs), Web-Based Trainings (WBTs), application simulations, job aids, and quick reference guides.</li><li>Experience in working with global teams.</li><li>Experience in leading and coaching small teams independently.</li></ul>Key Competencies and Skills:<ul><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in industry standard design / rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul> <ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Understand the overall learning solution design and create effective training materials that map to the client’s business needs.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Design and create standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Contribute to users/client organization through the Learning process.</li><li>Brief and coach instructional designers and content developers to prepare materials for Instructor Development Workshops, Train the Trainers etc.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution.</li></ul>Soft Skills:<ul><li>Strong analytical skills</li><li>Integrated business perspective</li><li>Business acumen</li><li>Communicate effectively in visual, oral and written form</li><li>Excellent Communication and interpersonal skills</li></ul><h4>Experience Level</h4>Mid Level

Training & Personnel Development Manager<h4>Company Description</h4>We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!<h4>Job Description</h4>The District Training &amp; Personnel Development Manager (PDM) drives the employee development cycle (selection, onboarding, training,performance, and growth) and promotes employee development in the district,enabling a culture of learning and development for all employees. The PDM acts as an expert personnel-development resource for both employees and managers and is a peer role to other managers in the district. The PDM also works in close collaboration with the Regional Training team to achieve training and employee development goals of the regionResponsibilities and Duties:  . Manages the Smart Recruiters process from posting to closing job adverts.· Works with the district’s management team to support the interview process from beginning to end.· Conducts Interviews when necessary.· Drives the development of recruiting tools as needed.· Works in tandem with the district’s management team to ensure a consistent and highly effective onboarding experience for new hiresand/or transfers.· Supports the district’s management team to ensure new hires are properly aligned with foundational skills, knowledge, and resources tosucceed in their job function.· Drives a robust training program that meets the district’s employee development goals.· Collaborates with the district’s management team to create training plans focusing on employee development and growth.· Ensures relevant training is delivered consistently including, but not limited to global, regional and district training requirements· Supports the district’s management team to ensure employee skills and knowledge gaps are addressed timely and efficiently.· Works with SMEs for PDC functionality and all available training and development programs/tools.· Ensures solid understanding and use of the PDC across all levels at the district.· Acts as a Career Coach at the district.· Supports upskilling people managers to properly assess employees and conduct meaningful development conversations.· Encourages a culture of frequent employee feedback and development.· Advocates for the creation and fostering of development plans for everyone in the district.· Supports the district in finding innovative ways to increase career progression and mobility.· Assists the district’s management team with succession planning and talent development strategy implementation.· Supports the district in the implementation and execution of employee recognition programs.· Monitors retention and employee satisfaction at the district and support plans to improve in this area.<h4>Qualifications</h4>· Written and verbal communication skills· Listening skills· Leadership· Emotional intelligence· Leading change· Adaptability· Presentation skills· Analytical thinking· Problem solving· Strategic Planning· English language proficiency· Global logistics industry knowledge· Good computer skills (e.g., MS Excel, MS Word, MS PowerPoint). Minimum 5 years of industry experience required. · Management experience preferred· Proficiency in employee development skills and knowledge to include:o Interviewingo Trainingo Coaching and Mentoringo Employee feedbacko Assessing performanceo Goal settingo Development conversations<h4>Additional Information</h4>Expeditors offers excellent benefits:<ul><li>Paid Vacation, Holiday, Sick Time</li><li>Health Plan: Medical</li><li>Life Insurance</li><li>Employee Stock Purchase Plan</li><li>Training and Personnel Development Program</li><li>Growth opportunities within the company</li><li>Employee Referral Program Bonus</li></ul><h4>Experience Level</h4>Mid Level

Expeditors International (India) Private Limited

Senior Manager – Training & Quality - Trust and SafetySenior Manager – Training &amp; Quality - Trust and Safety-HIG024290Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Senior Manager – Training &amp; Quality In this role, you would be responsible for the leading the training and quality function for leading Trust &amp; Safety account for the site working with Operations and cross functional teams. Location: Hyderabad, HafeezpetResponsibilities•    Responsible to provide the leadership and strategic direction on all Quality and Training matters. The role will include collaboration with the processes’ key partners to define the quality requirements both internally and externally &amp; lead the efforts on accomplishing them. •    Responsible for driving outcomes on Quality related metrics &amp; drive continuous improvement projects &amp; plan for any contingencies/failure modes •    Partner with the Operations team to identify the pain points based on quality audits and knowledge assessments and design a mitigation plan •    Develop relationships &amp; coordination with the Client POCs, Process Owners, Genpact Operating Leaders, Global leadership team, as well as other key internal/external partners/vendors. •    Training &amp; quality initiatives for the Operating teams, communication, connecting with stakeholders for feedback and driving the adherence of initiatives focused, towards elevating business’s key performance indicators •    Primary point of contact with Operations SDL, Global Operating Leader for coordinating &amp; driving training &amp; quality efforts, outcomes •    Bring thought leadership in formulating plans to enhance the performance of the process and the site •    Storytelling skills will be of utmost importance •    Lead a large scale team with a  HC of ~900 FTE’s •    Ability and flexibility to adapt to new changes and methodologies •    Cross functional and cross region alignment with the internal team based across multiple geographies •    To ensure the personal development &amp; upskilling of all team members within the training &amp; quality team Qualifications we seek in you! Minimum Qualifications •    Any Graduate •    12 to 15 years of Experience in leading functional teams responsible training &amp;/or quality for a functional span of approx. 500+ People •    Prior exposure on Senior Client Management is important – Vendor Managers, CXOs  •    Demonstrated Experience in Trust &amp; Safety Operations •    Expert on MS Office Tools (Excel, PPT, Word, Outlook) &amp; an expert on handling large data sets. Proficient on storytelling, narratives &amp; presentations   •    A keen knack towards problem solving &amp; exposure to digital solutions •    Excellent relationship management and interpersonal skills/track record to partner effectively with key partners and stakeholders, internally and externallyPreferred Qualifications/ Skills •    Six Sigma Green Belt Certified •    Instructional Design Expert •    Experience in leading teams dedicated to serving Hi-Tech – Born in Cloud Products •    Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the Hi-Tech Industry •    Strategic thinker – ability to formulate and sell Digital Solutions related to Training &amp; Quality, Expertise in working on Teamwork Tools and LMS Why join Genpact?  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   • Make an impact – Drive change for global enterprises and solve business challenges that matter  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.      <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Senior Manager<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Hyderabad<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Sep 20, 2025, 12:29:15 AM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Senior Level

Genpact

Quality Manager

Learning Manager-Métier Structure, Training SupportReq ID:497400 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwideAlstom is hiring a Learning Manager-Métier Structure, Training Support for the global learning catalog offer of Bid, Project, Planning &amp; Commercial management. In this role, you will oversee Learning &amp; competencies development by leading and reflecting any updates regarding the global métier structure to the available global training offer for the respective communities.    Purpose: Oversee Learning &amp; competencies development by leading the global métier structure update of job codes/competencies/competency matrixes and job descriptions for Commercial as well as Bid &amp; Project Management community including onboarding digital page for new joiners.The role is key to enable our communities are structured across Alstom in a harmonized way across all regions and Product Lines. All aspects of métier structure need to be continuously enhanced and updated to cover the actual business demand of Alstom operating model and yearly HR-run update cycle. Community competencies are to be as harmonized as possible across all Group PMO and Group Planning Métiers and for transversal competencies aligned with other functions.  The onboarding program is to be developed and updated via regular new releases that requires coordination and creation of new content such as video testimonials as new processes or tools become available. Main responsibilities:Main point of contact reporting to the Senior Learning &amp; Training Manager for all Community Métier Structure updates to be coordinated globally for job codes/competencies/competency matrixes and job descriptions.  Coordinate yearly HR-led update cycle for métier owners: process explanation, project timeline and suggested areas of improvement.  Follow-up with stakeholders and double check updates for consistency across all Métiers. Regular exchanges with HR for transverse competencies applicable to other métiers outside of Bid and Project Management Community.   Based on defined job competencies, support learning and development strategy needs to cover growing Tender and Project community and business demand of Alstom operating model.  Main point of contact for Onboarding digital platform updates, creation of new material including videos and maintenance. Support as well new training developments as required.You will be responsible for:<ul><li>Coordinate yearly global métier structure update with métier owners to ensure simplification and harmonization across various métiers</li><li>Maintain job code structure and associated job descriptions up to date as per latest organizational changes</li><li>Coordinate competence and matrix simplification with métier owners based on any process updates or feedback for improvement received</li><li>Support all aspects of development and updates of Onboarding Digital page to ensure up to date and efficient training is available and accessible to community.  Ensure Digital page is up to date, reflecting the latest available fundamentals and métier specific process summaries as well as available trainings.  </li><li>Develop new content for onboarding digital page: video testimonials or small micro learnings of key concepts</li><li>Maintain academy training overview list with up-to-date information regarding course content, job code allocation, competency level etc.</li><li>Support the communication and sharing of any updates regarding Métier Structure or onboarding to the community </li><li>Monitor Onboarding page statistics and activity participation by following up KPIs and other reports as per requests</li><li>Support any training development needs or certification activities as needed in collaboration with Training Managers or Learning Certification Coordinator </li></ul> In addition, you will: <ul><li>Be part of a team impacting Alstom’s Project &amp; Bid Management Community at global scale</li><li>Develop a multicultural mindset by interacting with teams located across the global the world</li><li>Develop yourself in problem solving and simplification</li></ul> Your profile:<ul><li>Business Master’s degree</li><li>Competency development and training experience</li><li>Technical knowledge of digital tools used to manage large quantities of data, sharepoint and digital learning platform </li><li>Training program development awareness</li><li> </li><li>Comfortable in an international and a multi-cultural environment</li><li>Multi-Tasking in project mode on multiple projects at once</li><li>Strong communication and powerpoint presentation skills with all levels of the organization</li><li>Strong creation skills to design learning resources in powerpoint or other tools</li><li>Script creation of key questions, topics</li><li>Managing multiple stakeholders to deliver on time </li><li>Ability to challenge the status quo</li><li>Critical Thinking / Problem solving</li><li>Conflict resolution</li><li>Business Acumen</li><li>Teamwork / collaboration</li><li>Technical competences regarding digital learning tools and Alstom university toolbox is a big asset: MS Sharepoint, Bealink, Alstom iLearn, Elucidat, Easymovie for video creations etc.</li></ul>Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?   Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.     Job Type:​Experienced​<h4>Experience Level</h4>Mid Level

Alstom Transport India Ltd

Center Incharge

Learning Experience LeaderAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per JDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Associate Trainer

Assistant Manager - Learning & DevelopmentAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture</li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Ensure the effective design, delivery, and evaluation of training programs that enhance employee skills, knowledge, and performance.Role Accountability<ol><li>Program Development and Implementation: Design and implement training programs that align with organizational goals and address skill gaps</li><li>Facilitation and Delivery: Conduct training sessions &amp; workshops ensuring they are engaging and effective</li><li>Assessment and Evaluation: Develop and administer assessments to measure the effectiveness of training programs and the retention of knowledge</li><li>Continuous Improvement: Regularly review and update training materials and methods to ensure they remain relevant and effective</li><li>Employee Development: Support employees in their professional growth by identifying development needs and providing appropriate learning opportunities.</li><li>Collaboration: Work closely with other departments to ensure training programs meet the needs of the organization and its employees</li><li>Resource Management: Manage training resources, including budgets, materials, and external partnerships, to ensure efficient program delivery</li><li>Reporting and Analysis: Track and report on training metrics, such as completion rates and knowledge retention, to demonstrate the impact of training initiatives</li><li>Support and Guidance: Provide ongoing support and guidance to employees, helping them apply new skills and knowledge in their roles</li><li>Compliance and Standards: Ensure all training programs comply with industry standards and regulatory requirements</li></ol>Measures of Success<ol><li>Training Attendance Rate: The percentage of employees who attend scheduled training sessions</li><li>Course Completion Rate: The percentage of employees who complete the training programs they start</li><li>Average Time to Completion: The average time it takes for employees to complete training programs</li><li>Post-Training Assessment Results: Scores from assessments conducted after training to measure knowledge retention and understanding</li><li>Learner Satisfaction Rate: Feedback from employees on their satisfaction with the training programs, often gathered through surveys</li><li>Learner Retention Rate: The percentage of knowledge and skills retained by employees over a specified period after training</li><li>Job Performance Impact: The improvement in job performance metrics, such as productivity or quality of work, following training</li><li>Training ROI (Return on Investment): The financial return generated from training investments, calculated by comparing the cost of training to the benefits gained</li><li>Reduction in Skill Gaps: The decrease in identified skill gaps within the organization as a result of targeted training initiatives</li><li>Training Program Quality: Regular evaluation of training content and delivery methods to ensure they meet high standards</li><li>Business Stakeholder feedback</li><li>Project Completion Timelines</li></ol>Technical Skills / Experience / Certifications<ol><li>Learning Management Systems (LMS): Proficiency in using and managing LMS platforms to deliver, track, and report on training programs</li><li>Awareness of Instructional Design and Content Development tools, models and best practices</li><li>Assessment and Evaluation: Competence in creating and administering assessments to measure training effectiveness and employee learning outcomes</li><li>Data Analysis and Reporting: Ability to analyze training data, generate reports, and use insights to improve training effectiveness</li><li>Project Management: Experience in planning, executing, and overseeing training projects to ensure they are completed on time and within budget</li><li>Facilitation Skills: Strong skills in facilitating both in-person and virtual training sessions, ensuring they are engaging and effective</li><li>Change Management: Understanding of change management principles to effectively implement and manage training initiatives</li><li>Behavioral Training Techniques: Proficiency in techniques for conducting behavioral training sessions, such as role-playing, simulations, and interactive activities</li><li>In-depth Cards Domain Knowledge across functions &amp; Working knowledge of any CRM would be an added advantage</li></ol>Competencies critical to the role<ol><li>High impact communication</li><li>Stakeholder Management </li><li>Business Acumen</li><li>Detail Orientation</li><li>Process Orientation</li><li>Program Management</li><li>Data Analysis</li><li>Ability to negotiate and influence</li><li>Managing Conflicts and dealing with difficult situations</li></ol>Qualification Graduation or Post Graduation DegreePreferred IndustryCredit Cards, BPO, Banks, NBFCs, Telecom, Insurance<h4>Experience Level</h4>Mid Level

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