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Sr. TrainerJob Title:Sr. TrainerJob DescriptionThe Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities</li><li>Accountable for achieving individual training performance metrics</li><li>Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures</li></ul>Key skills &amp; knowledge:<ul><li>Basic computer navigation skills and PC Knowledge</li><li>Minimum requirement of B2 level certification in Portuguese</li><li>Effective oral and written communication skills</li><li>Dependable with proficient attention to detail</li><li>Ability to work as a team member, as well as independently</li><li>Willingness to work in a rotational shift environment</li></ul>Educational Qualification: GraduateDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 14 IT SEZ (GST)Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Trainer

Deputy Manager - Process Training - GGN - REF81004W_2025186369 - Airline - GDS-Excellent Communication<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Supporting the ManagerTeam Leadership and ManagementResource Allocation and Budget ManagementCommunication and CoordinationProblem-Solving and Decision-MakingStrategy ImplementationQuality Control and Process ImprovementTravel Industry experience (GDS knowledge is must)Managing end to end NHT and OJT for the processExcellent in communicationEye for detailPrepare and send basic Training reports<h4>Qualifications</h4>Graduate <h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Deputy Manager

Cloud Security Trainer We are seeking a skilled and experienced Azure Security Trainer to join our team. The ideal candidate will have an understanding of Cloud /Cyber security practices and a passion for teaching and mentoring others. This role involves designing and delivering comprehensive training programs to help our clients and internal teams enhance their Azure security capabilities.&nbsp; Key Responsibilities:<ul><li>Create and conduct training sessions on Azure security best practices, tools, and technologies.&nbsp;</li><li>Design and update training materials, including presentations, hands-on labs, and documentation.&nbsp;</li><li>Assess the effectiveness of training programs through evaluations and feedback and make necessary improvements.&nbsp;</li><li>Keep abreast of the latest developments in Azure security and incorporate new knowledge into training programs.&nbsp;</li><li>Work closely with other departments to ensure training programs align with organizational goals and security standards.&nbsp;</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Azure Cloud and security fundamentals is must.&nbsp;</li><li>Relevant certifications such as Security fundamentals, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Administrator, or similar.&nbsp;</li></ul> Skillset:<ul><li>Intermediate level knowledge of Security fundamentals – security, compliance, zero trust principle, Threat detection and monitoring etc.&nbsp;</li><li>Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.&nbsp;</li><li>Proven ability to design and deliver effective training programs.&nbsp;</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Ability to adapt training methods to suit different learning styles and technical backgrounds.&nbsp;</li><li>Collaborative mindset with the ability to work effectively with cross-functional teams.&nbsp;</li></ul> Experience: 2-5 years

CloudThat Technologies Private Limited

SAP Security Consultant

ManagerJob details•Proposed designation Manager  - DA&amp;S L&amp;D•Reporting to  Senior Associate Director, DA&amp;S Learning &amp; Development•Business to be supported Deal Advisory &amp; Strategy•Work timings and location General Shift, MumbaiRoles &amp; responsibilitiesThe L&amp;D Manager will lead the design, execution, and continuous improvement of learning strategies and operations for DA&amp;S learning. This role requires strong collaboration with business leaders, global stakeholders, and cross-functional teams to ensure learning solutions are aligned with business goals. The incumbent will manage end-to-end training operations, oversee learning effectiveness, and drive strategic initiatives that enhance workforce capability and performance.Strategic Partnership &amp; Stakeholder Engagement•Collaborate with the DA&amp;S Leaders and business stakeholders to develop and execute service line-specific L&amp;D strategies and roadmap•Build and maintain strong relationships with internal customers, service line leaders, and global counterparts to understand evolving learning needs.•Represent L&amp;D in Mumbai, leading Mumbai specific learning initiatives and driving learning agendaL&amp;D Operations Management•Oversee day-to-day L&amp;D operations, including training calendar management, facilitator engagement, and budget utilization.•Ensure seamless delivery of training programs across locations and service lines.•Monitor and manage the quality of training delivery and vendor performance.Training Lifecycle Management•Conduct training needs analysis (TNA) to identify skill gaps and recommend appropriate learning interventions.•Design, deliver, and evaluate professional development programs and liaison with the business on technical programs.•Innovate on digital learning platforms, driving more rigor and adoption on the platforms . Explore and evaluate ways of integration of AI in learning solutions•Assess training effectiveness and continuously improve learning solutions based on feedback and business impact.Project &amp; Change Management•Lead and execute learning-related projects and initiatives aligned with organizational priorities.•Adapt to shifting priorities and contribute to change management efforts within the organization.People Leadership•Set goals, provide coaching, and conduct performance appraisals for team members.•Drive senior leadership development initiatives across centers. Mandatory  technical &amp; functional skills•Strong communication skills and ability to interact with global stakeholders and leadership teams .•Outstanding project management skills to execute multiple projects simultaneously and deliver resultsPreferred technical &amp; functional skills•Ability to effectively plan, organize, and manage L&amp;D projects which includes project scoping, resource allocation, timeline management, and stakeholder communication.•Possess outstanding interpersonal, relationship management and customer service skillsKey behavioral attributes/requirements•Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes•Have working knowledge of MS Excel and MS PowerPoint•Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management•Possess outstanding interpersonal, customer service and relationship building skillsOther information• Interview process: 3-4 rounds of interview• Does the job role involve travelling: Minimal (2-3 times in a year) • Does the busy season apply to this role?: No This role is for you if you have the belowEducational qualifications•Graduate /Postgraduate /MBA is preferred - Any SpecializationWork experience·Minimum 12 years of professional experience of which at least 7 in the L&amp;D function of a large corporation·Experience in managing end to end learning process from design conception to deployment·Stand-up facilitation experience of at least 5 years·Strong experience in building stakeholder relationship and managing projects·Have excellent written and spoken English skills<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Training and Development Manager

Learning Partner, India<ul><li>Location:  Hyderabad</li><li>Job type: Permanent, Full time </li></ul>At Sanofi, we chase the miracles of science to improve people's lives. As we embark on our 'Take the Lead' journey, we're seeking passionate individuals to join our team. We're looking for forward-thinkers who embody our values: Aim Higher, Act for Patients, Be Bold, and Lead Together. Join us in shaping the future of Learning at Sanofi.About the jobSanofi is a leading global healthcare company. We are on a journey to attract and develop top diverse talent to join our mission to bring innovation to more and more patients around the world. The Sanofi’s Global Learning Organization is part of the Talent Management organization in People and Culture. The mission of the organization is to create a world-class learning ecosystem where employees thrive through seamless, tech-enabled learning opportunities, making Sanofi the destination of choice for career growth and leadership development. The Global Learning Organization includes the Sanofi Learning Office, Learning Institutes and  Local Learning Teams, and is supported by the Business Operations Global Learning Services organization. Shaping the Future of Learning at Sanofi means embracing a culture where we Amplify our collective potential, Aspire to new heights of excellence, and Achieve breakthrough results together. Join us in building a learning ecosystem that transforms capabilities and skills, drives innovation, and prepares all Sanofians for tomorrow's challenges.The Learning Partner reports to the Head of Local Learning Eastern. The Learning Partner is part of the Eastern Local Learning team with responsibility for the population in India, including the Hyderabad Hub. The Learning Partner actively collaborates with Learning Institutes and Labs, and engages with local business leaders, Talent Management, and other in-market stakeholders to identify learning needs and skills gaps. This input is used to inform the annual learning plan. Based on this, the Learning Partner develops an in-market deployment plan aligned with the annual learning strategy. This ensures that local learning initiatives are aligned with Strategic Workforce Planning (SWP), skills assessments, Sanofi’s strategic objectives, and specific local needs. Main Responsibilities<ul><li>Partner with in-market business and P&amp;C stakeholders to understand up- and reskilling needs</li><li>Collect local capability &amp; skills gaps and requirements and share with the Head of Local Learning</li><li>Develop local deployment plans, in alignment with the annual learning plan, for the respective market and GBU/GF, covering both functional and transversal needs</li><li>Implement local deployment plans for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Create an engagement plan for the respective market and GBU/GF, aligning with their specific needs and objectives</li><li>Localize communications material to the specific markets</li><li>Implement local engagement plan for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Partner with Global Learning Services to analyse feedback from learners, share with Head of Local Learning and actively drive continuous improvement to ensure a positive learning experience</li><li>Customize learning programs to local requirements with support and in close collaboration with Global Learning Services, incl. adapting to local standards, norms and cultural aspects and overseeing translations</li><li>Act as a Subject Matter Expert faciliator, where applicable</li><li>Identify and source SME facilitators in alignment with local deployment plan facilitation of trainings while ensuring all logistics are properly arranged for each training session</li></ul>About you<ul><li>Bachelor’s degree in related field required.</li><li>Minimum 5 years of learning and development function and/or relevant business experience in the context of a matrixed organization</li><li>Proven track record in project management and planning</li><li>Understanding of 3E’s (Education, Exposure, Experience) and how to subscribe in both the development and learning setting.</li><li>Proven communication and engagement skills with a well-developed ability to efficiently and productively communicate both verbally and in writing (English &amp; Spanish)</li><li>Advanced technical proficiency for use in live Training</li><li>Outstanding organizational skills, time management and dealing with conflicting priorities.</li><li>Strong interpersonal skills (with demonstrated stakeholder management, conflict management / resolution in group dynamic)</li><li>Experience working with senior business stakeholders to influence and be a credible business partner at all levels within the organization.</li><li>Strong facilitation skills</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Mid Level

Sanofi India Ltd

Mentor

Lead Business Consultant<h4>Area(s) of responsibility</h4>The Learning and Development Support Specialist is responsible for coordinating training logistics, maintaining learning resources, and supporting communication activities to ensure the effective delivery of sales onboarding, sales skills, and product knowledge programs. This behind-the-scenes support role requires strong organizational skills, attention to detail, and the ability to collaborate with managers and learners as needed. Key Responsibilities:<ul type="disc"><li>Coordinate logistics for onsite training sessions, including travel arrangements, venue coordination, catering, and material preparation.</li><li>Maintain and update training resources on SharePoint, including uploading materials, organizing content, managing user permissions, and updating learner lists.</li><li>Support communications, such as scheduling training, sending invitations, and collecting confirmations from managers and learners.</li><li>Run reports from the Learning Management System and distribute as needed.</li><li>Track attendance and completion of training programs.</li><li>Create &amp; submit purchase orders in the organization’s procurement system.</li><li>Support the maintenance of training calendars and resource lists.</li><li>Collaborate as needed with team members to ensure effective training delivery.</li><li>Participate in special projects as assigned by the Learning Program Leader.</li></ul><h4>Experience Level</h4>Senior Level

Birlasoft Limited

Learning and Development Specialist India     <h4>JOB DESCRIPTION:</h4>Main Purpose of RoleResponsible for learning and development curriculum planning, implementing and executing of learning and development programs within India that make the best use of Abbott employee’s current and future abilities.Manage the overall training delivery and operations activities in India and ensure they are conducted efficiently, cost–effectively and in accordance with the organization’s policies and standards.Individual contributor with comprehensive knowledge in the events management, coordination, and management of training and development activities and tasksSelf-starter that is able to work with limited supervision but with regional and global mindset to keep leadership informedAbility to execute specialized projects while meeting the organization’s needs.Ability to trouble-shoot issues and problem-solve while considering current training processes.Ability to flex depending on India market local needs and able to quickly support ad-hoc projects when and where neededMain Responsibilities*Apply developed learning and development knowledge and skills in the planning, implementation and delivery of training programs; work with the organization on learning needs of their business through vehicles such as the training needs analysis.*Support sourcing, evaluating, and tracking third party training vendors and programs; local training, events management (and others as needed) vendors contract processes with local purchasing; support and maintain on-going vendor relationships.*Maintain and analyze organization and individual training metrics in order to monitor the effectiveness of internal and external training programs; provide operational support to metrics gathering systems.*Support researching and sourcing training programs and resources, or recommend externally-provided programs, which meet the needs of individuals and are consistent with the organization’s overall training plan.*Provide guidance to employees about the organization's training programs and policies and arrange for them to participate in internal and external training so the organization’s training resources are allocated effectively.*Coordinate delivery and operations activities to ensure training programs are delivered with high quality resources.<ul><li>Coordinate day to day logistical support to execute the delivery of training.</li><li>Procures, organizes, maintains, prepares and provides, set-up of materials, audio visual equipment and classrooms.</li><li>Provide customer service to organization’s employees with training registration and cancellations, course offering questions and other training related inquires.</li><li>Maintain and updated training registration site for local classes and monitor classes and enrollments.</li><li>Establish local course costs for open enrollment classes and intact request.</li><li>Support other TD shared goals activities that require L&amp;D support (key talent programs, capability, webinars, etc)</li></ul>*Track local training budget and report to management on a monthly basis the budget status and LBE.*Support the processing of invoices, documentation and monthly reconciliation for responsible budgets.*Support global and local translations by providing in-country review of translated content.*Keep abreast of developments and innovations in training and education in industry and government education sectors so the organization’s training activities remain current and relevantQualificationsAssociates Degree or equivalent RequiredHR, General Management or Business Administration or relevant studiesBachelor’s Degree preferred but not requiredExperience/BackgroundExperience3-5 years training operations or relevant experienceNeed on a daily basis to maintain optimal operations processes2 years of project management experienceNeed on a project basis to effectively manage components of a projectProficient in MS Excel, Word, PowerPoint, SharePointUse on a daily basisAble to lift up to 50 poundsNeed when setting up training classesExcellent organizational skillsStay agile and flexible to respond to changing organizational needsStrong communication skillsKeep multiple stakeholders informedStrong service orientation skillsAnswer customer inquiriesPosition Details                      Travel 10%Located in Mumbai, BKC Office  Full-Time     The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.     <h4>JOB FAMILY:</h4>Learning &amp; Development     <h4>DIVISION:</h4>CHR Corporate Human Resources        <h4>LOCATION:</h4>India &gt; Mumbai : BKC Building     <h4>ADDITIONAL LOCATIONS:</h4>     <h4>WORK SHIFT:</h4>Standard     <h4>TRAVEL:</h4>Yes, 10 % of the Time     <h4>MEDICAL SURVEILLANCE:</h4>Not Applicable     <h4>SIGNIFICANT WORK ACTIVITIES:</h4>Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott India Ltd

Assistant ManagerAs the Assistant Manager of Learning &amp; Development (L&amp;D) for the Managed Services team, you will be responsible for supporting the Learning Leader in the design, implementation, and evaluation of training programs aimed at enhancing the skills and competencies of our team members. This role is crucial in fostering a culture of continuous learning and development within Managed Services. <ul><li>Collaborate with stakeholders to identify training needs and develop L&amp;D programs that are aligned with business objectives and employee growth.</li><li>Conduct training sessions, workshops, and seminars, ensuring the material is relevant, engaging, and tailored to diverse learning styles.</li><li>Implement measures to assess the effectiveness of training programs through feedback and performance metrics and provide insights for continuous improvement.</li><li>Work with subject matter experts to create comprehensive learning materials and resources.</li><li>Support in designing career pathway programs to facilitate employee growth and retention in the Managed Services area.</li><li>Leverage learning management systems (LMS) and other technologies to facilitate learning and track progress. </li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li></ul><ul><li>Bachelor’s degree in human resources, Business Administration, or a related field. </li><li>Master’s degree or relevant certification (such as CPLP or ATD) is a plus.</li></ul><h4>Experience Level</h4>Mid Level

Dy. Manager Business Analyst - Education JobYASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire RPA BA Professionals in the following areas : <ul><li>8-12 years of experience with minimum 5 years of Business Analysis/functional consultant experience in Education domain </li><li>Deep understanding of education landscape </li><li>Familiarity with relevant policies, regulations, and current issues in education</li><li>In-depth knowledge of core Education processes in departments such as Financial Aid, Veteran Aid, Admission and Record operation etc…</li><li>Experience with industry-specific software applications (e.g., SAP, PeopleSoft, Campus Solution, Banner, Canvas etc).</li><li>Staying abreast of the latest industry trends, technologies, and regulatory changes.</li><li>Adapting to new technologies and their impact on the Education industry (e.g., AI, blockchain, IoT).</li><li>Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing (UAT), and product documentation</li><li>Ability to effectively elicit, analyze, and document complex business requirements from stakeholders.</li><li>Process Mapping &amp; Improvement: Identifying inefficiencies in existing processes and proposing solutions for optimization.</li><li>Analyzing Education data to identify trends, assess risks, and support decision-making.</li><li>Understanding of RPA </li></ul><ul><li>Primary Skills/ Character:</li><li>Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings</li><li>Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria</li><li>Strong interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and peers</li><li>Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features</li><li>Ability and desire to lead, direct, and empower team members without formal management authority</li><li>Look for opportunities to innovate and take thoughtful risks to get the work done better and faster</li><li>Ability to blend business analysis with technical skillset to develop efficient processes</li><li>Must have enough technical background to be able to create proper functional requirements and detail specifications. </li><li>Ability to work effectively in both a team environment and independently, both with internal and external (partner) resources. </li><li>Roles and Responsibilities: </li><li>Work with customers (business sector and shared services) to conduct requirements gathering activities using workshops, brainstorming, interviews, observation, prototyping, use cases, task and workflow analysis</li><li>Lead information gathering sessions with business stakeholders to identify automation opportunities and document current/future state business processes </li><li>Responsible to work with customers to prioritize processes for automation by applying the right automation criteria and calculate ROI</li><li>Stay up-to-date on emerging trends, technologies, and best practices within Education Industry and support presales team on functional aspects and help creating artefacts as and when required</li><li>Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows</li><li>Ensure that requirements meet the business objectives and automation solution design</li><li>Ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers</li><li>Serve as a project driver and executer for various initiatives, working with program lead, technology, support, and customers of the platform as appropriate</li><li>Work closely with developers, functional experts from business teams and project manager to ensure development is according to approved requirements</li><li>Drive requirements definition, lead solutions discussion, solution review and planning best practices to solve tough problems</li><li>Facilitate Program Increment (PI), sprint planning and daily stand-ups</li><li>Perform deliverable reviews against acceptance criteria</li><li>Ensure CoE standards, best practices, toll gates and controls are automated, implemented and followed using platform capabilities</li><li>Oversee the implementation team and solution, which is managing E2E delivery and be the client SPOC</li><li>Qualification: </li><li>Bachelor in Engineering/ B.E /B. Tech, MBA or required equivalent. Master’s degree is preferred but not mandatory</li><li>Green/Black Belt in Six Sigma is an added advantage</li></ul> At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles<ul><li>Flexible work arrangements, Free spirit, and emotional positivity</li><li>Agile self-determination, trust, transparency, and open collaboration</li><li>All Support needed for the realization of business goals,</li><li>Stable employment with a great atmosphere and ethical corporate culture</li></ul><h4>Experience Level</h4>Senior Level

Yash Technologies Private Limited

Business Analyst

Manager - Training
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Quess Corp Limited

Training Manager

L&D-Audit AM -GGNJob details​Proposed designation​ Assistant Manager​Role type​ Assistant Manager ​Reporting to ​ Manager or Above​Geo to be supported​ KGS​Work timings​ 9:00 AM – 5.30 PM (Subject to delivery requirements)​​Roles &amp; responsibilities ​Extensive delivery of technical training sessions.​Develop/customise available training programmes as per the needs of the business and obtain a strong understanding of what these are;​Gain understanding of all ISQM policies including applicability of all DCD’s on applicable courses, be accountable and for the controls (ISQM1) related to technical training deployment and monitoring at KRC​Take responsibility for the implementation and operation of all controls contained in the L&amp;D process.​Monitor and analyze the effectiveness of learning and development programs to promote a culture of continuous development;​Ensuring that the training room, invites, pre/post course, facilitator retain booking are done on a timely basis​Manage the effectiveness of e learning and Global Learning Management System (GLMS) system and ensure timely allocation and completion of courses (including pre/post) within stipulated timelines for business units.​Manage training related work which includes preparation andfinalization of nominations, holding calls with the facilitators toensure that the trainers are well versed with the content andresolve query wherever required, maintenance of pre/post coursestatus tracker etc;​Maintain and update training curriculum and course material asand when required;​Ensure timely preparation and review of monthly/quarterly MIS;​Ensure ongoing compliance with UK Learning policies and othermember firm policies wherever applicable processes by [readingcommunication updates, reading the portal, asking for additionalcoaching, attending regular catch ups]​Support the course manager in the deployment of theirrespective MF ​Assist in planning of the training calendar and managing relatedlogistics;​Coordinate with other location to ensure smooth planning anddelivery of training session;​Assist course manager in the review new courses and tailor themin accordance with KRC requirement​Manage day to day L&amp;D operations effectively and efficiently byensuring that the deadlines are met​drive best practices and standardization across locations inrespective business units​Have sufficient knowledge of audit methodology includingknowledge of KAEG as relevant to the areas I amfacilitating/reviewing, performing my own research and learningas required.​​Educational qualifications ​Bachelor’s Degree from a reputed University.​Work experience​Relevant experience in resource management for 6-10 years.<h4>Experience Level</h4>Mid Level

Audit Assistant Manager

Senior Associate DirectorRole<ul><li>Work with KGS Advisory Learning Leader to create strategies with emphasis on stakeholder relationships to deploy L&amp;D solutions</li><li>In collaboration with Managed Services Business stakeholders and Advisory Learning Leader, create and execute Service Line specific partnership strategies for the L&amp;D function. </li><li>Lead a People Development pillar for specific career level across the firm. </li><li>Oversee the day-to-day L&amp;D operations and L&amp;D budget utilization across locations and service lines </li><li>Plan, lead, participate in and deliver on national and global projects with cross-location teams</li><li>Deliver workshops on topics based on needs that come up from time to time, including leadership, teaming, innovation, change management and any specialized topics across locations</li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li><li>Lead and participate in Global projects to bring best practices and standardization</li><li>Play a key role in contributing to L&amp;D goal setting and management</li><li>Set goals and conduct performance appraisal for team members</li><li>Drive Senior Leadership training initiatives across centers</li></ul>Behavioral / team skills<ul><li>Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes</li><li>Have working knowledge of MS Excel and MS PowerPoint</li><li>Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management</li><li>Possess outstanding interpersonal, customer service and relationship building skills</li><li>#KGS</li><li>#LI-DB3</li></ul>Experience<ul><li>Minimum 15 years of professional experience of which at least 7 in the L&amp;D function of a large corporation</li><li>Experience in managing end to end learning process from design conception to deployment</li><li>Stand-up facilitation experience of at least 7 years</li><li>Strong experience in building stakeholder relationships and managing projects</li><li>Have excellent written and spoken English skills</li><li>#KGS</li><li>#LI-DB3</li></ul><h4>Experience Level</h4>Mid Level

Instructional Designer - IntOverview:<ul><li>Blue Yonder stands at the forefront of AI-powered supply chain solutions, recognized globally for our innovative software products.</li><li>Our commitment to excellence has earned us a spot among Glassdoor’s “Best Places to Work.”</li><li>We are on the hunt for a sharp and insightful Instructional Designer who possesses a deep understanding of instructional design principles and the skill to craft compelling training materials that boost learning retention.</li></ul>Scope:<ul><li>In this pivotal role, you will be instrumental in creating both classroom training and eLearning modules.</li><li>Your work will focus on developing educational content that is product-specific, functional, technical, and process-oriented, aimed at enhancing the skills of our employees, customers, and partners.</li><li>Tools you will be utilizing:</li><li>Utilize tools such as Microsoft Word, PowerPoint, Adobe Captivate, HTML, and other relevant authoring tools to create and design training materials.</li></ul> What you’ll do:<ul><li>Take charge of the full cycle of eLearning and instructor-led training material development.</li><li>Utilize the ADDIE model to design and develop impactful training materials.</li><li>Analyze source content and collaborate with Subject Matter Experts to outline training.</li><li>Produce design documents, storyboards, job aids, and assessments, ensuring compliance with our design standards and templates.</li><li>Craft highly interactive and engaging courses with the latest authoring tools.</li><li>Conduct reviews of course deliverables.</li><li>Work closely with the Learning Operations team for course deployment and testing in the Learning Management System.</li><li>Develop and manage project plans, ensuring timely delivery of the assigned courses.</li><li>Maintain open lines of communication with Project Leads/Content Manager, providing regular updates as needed.</li></ul>What we are looking for: <ul><li>Proven experience of at least 3 to 6 years in creating instructor-led training and interactive e-learning courses, grounded in solid Instructional Design methodologies.</li><li>Proficiency in eLearning authoring tools, including Adobe Captivate, TechSmith Camtasia Studio, SnagIt, and basic graphic editing.</li><li>Demonstrated ability to work effectively with Subject Matter Experts.</li><li>Strong skills in MS Office and the ability to quickly grasp software-related content.</li><li>Exceptional command of the English language, including grammar.</li><li>Outstanding communication skills, both verbal and written.</li><li>Excellent collaboration and interpersonal abilities.</li><li>Flexibility to adapt to the evolving needs of the business.</li><li>Join our team and contribute to the cutting-edge of global supply chain solutions through exceptional instructional design.</li></ul>Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a href="https://blueyonder.com/about/core-values" rel="noopener noreferrer" target="_blank">Core Values</a>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.<h4>Experience Level</h4>Senior Level

Blue Yonder Pvt Ltd

Instructor

Deputy Manager - Process Training - Pune - REF83521C_2025194042 - Insurance - Excellent Communication - Training<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team.• Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area.• Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization.• Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field.• Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization.• Job Location - PuneQualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

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