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Executive/Senior Executive Training & Quality Assurance - Vikhroli EastAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Trainer

Training ExecutivePOSITION SUMMARY Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: None  


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Executive Level

Marriott Hotels India

Training Associate

Instructional Designer - Global Learning D And D - Senior Associate - Temp RoleAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. 

 Position: Instructional Designer – Senior Associate Education: Any Graduate Experience: 3 – 6 years of relevant experience  The opportunity This position will support the design of individual learning items and blended learning programs. The instructional designer will work to agreed design quality standards and processes, using approved templates and tools, and will collaborate with other designers and learning professionals to support the continuous improvement of design and development speed, efficiency, and quality. In addition, the designer will develop and maintain strong relationships with content owners, Subject Matter Reviewers (SMRs), learning and performance consultants, developers, deployment teams, and vendors.  Your key responsibilities <ul><li>Actively participate in Skills Needs Analysis (SNA) conversations leading to the design of learning solutions.</li><li>Draft learning objectives that meet EY quality standards</li><li>Apply effective learning strategies and design guidelines to ensure the creation of impactful learning materials.</li><li>Assist in drafting Learning Solution Plans and contribute to the continuous improvement of learning solutions.</li><li>Create comprehensive learning documents (e.g., Storyboards, trainer/participant decks for Physical and Virtual Classroom programs) that contribute to the development of final learning assets.</li><li>Maintain strong working relationships with Subject Matter Reviewers (SMRs), graphic designers, and other stakeholders to produce effective learning solutions.</li><li>Review all learning deliverables for content flow, accuracy, language, and adherence to quality standards.</li><li>Independently liaise with SMRs for technical reviews and feedback to enhance learning materials.</li><li>Conduct quality assurance checks with SMRs, technical reviewers, and deployment teams; utilize their feedback to revise design documents.</li><li>Utilize rapid authoring tools such as Articulate Storyline, Adobe Captivate, and Articulate Studio to create engaging and interactive learning modules.</li><li>Ensure deliverables align with EY design and quality standards related to written materials.</li></ul>  Skills and attributes for success <ul><li>Strong interpersonal skills and the ability to collaborate effectively with content owners, SMRs, deployment teams, and other members of the learning team.</li><li>Excellent English written and verbal communication skills; ability to write effective instructional text, and facilitator materials.</li><li>Ability to provide clear, actionable direction to graphic designers and developers</li><li>Ability to adapt to a constantly changing and growing business environment.</li><li>Good problem-solving skills and a customer service-focused mindset.</li><li>Proactive in mentoring junior team members and facilitating effective teamwork.</li></ul>  To qualify for the role, you must have <ul><li>3 to 6 years of experience in designing courses and other learning items.</li><li>Experience in designing effective learning solutions for eLearning, Physical Classroom, and Virtual Classrooms.</li><li>Required experience in storyboarding courses and simulations using:</li><li><ul><li>Articulate Rise &amp; Storyline 360</li><li>MS Word, PowerPoint, and whiteboarding applications (ie Miro/Mural/MS Whiteboard)</li></ul></li><li>Additional experience in storyboarding for<ul><li>Videos</li><li>iPDFs/Flipbooks</li></ul></li><li>Experience in writing assessments aligned to learning objectives</li><li>Experience in applying accessibility standards and offering direction to address gaps</li></ul>  What we look for <ul><li>An experienced instructional designer who can support multiple projects concurrently.</li><li>A professional who can quickly problem-solve and can offer perspective on solutions.</li><li>A professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions and valuing diverse perspectives.</li><li>Experience in applying the US CPE requirements</li><li>Experience building and maintaining strong relationships with business customers/clients.</li><li>Ability to work in fast-paced, stressful environments to deliver required results.</li></ul>EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.<h4>Experience Level</h4>Mid Level

Ernst & Young LLP ( EY India )

Instructor

Learning Partner, India<ul><li>Location:  Hyderabad</li><li>Job type: Permanent, Full time </li></ul>At Sanofi, we chase the miracles of science to improve people's lives. As we embark on our 'Take the Lead' journey, we're seeking passionate individuals to join our team. We're looking for forward-thinkers who embody our values: Aim Higher, Act for Patients, Be Bold, and Lead Together. Join us in shaping the future of Learning at Sanofi.About the jobSanofi is a leading global healthcare company. We are on a journey to attract and develop top diverse talent to join our mission to bring innovation to more and more patients around the world. The Sanofi’s Global Learning Organization is part of the Talent Management organization in People and Culture. The mission of the organization is to create a world-class learning ecosystem where employees thrive through seamless, tech-enabled learning opportunities, making Sanofi the destination of choice for career growth and leadership development. The Global Learning Organization includes the Sanofi Learning Office, Learning Institutes and  Local Learning Teams, and is supported by the Business Operations Global Learning Services organization. Shaping the Future of Learning at Sanofi means embracing a culture where we Amplify our collective potential, Aspire to new heights of excellence, and Achieve breakthrough results together. Join us in building a learning ecosystem that transforms capabilities and skills, drives innovation, and prepares all Sanofians for tomorrow's challenges.The Learning Partner reports to the Head of Local Learning Eastern. The Learning Partner is part of the Eastern Local Learning team with responsibility for the population in India, including the Hyderabad Hub. The Learning Partner actively collaborates with Learning Institutes and Labs, and engages with local business leaders, Talent Management, and other in-market stakeholders to identify learning needs and skills gaps. This input is used to inform the annual learning plan. Based on this, the Learning Partner develops an in-market deployment plan aligned with the annual learning strategy. This ensures that local learning initiatives are aligned with Strategic Workforce Planning (SWP), skills assessments, Sanofi’s strategic objectives, and specific local needs. Main Responsibilities<ul><li>Partner with in-market business and P&amp;C stakeholders to understand up- and reskilling needs</li><li>Collect local capability &amp; skills gaps and requirements and share with the Head of Local Learning</li><li>Develop local deployment plans, in alignment with the annual learning plan, for the respective market and GBU/GF, covering both functional and transversal needs</li><li>Implement local deployment plans for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Create an engagement plan for the respective market and GBU/GF, aligning with their specific needs and objectives</li><li>Localize communications material to the specific markets</li><li>Implement local engagement plan for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Partner with Global Learning Services to analyse feedback from learners, share with Head of Local Learning and actively drive continuous improvement to ensure a positive learning experience</li><li>Customize learning programs to local requirements with support and in close collaboration with Global Learning Services, incl. adapting to local standards, norms and cultural aspects and overseeing translations</li><li>Act as a Subject Matter Expert faciliator, where applicable</li><li>Identify and source SME facilitators in alignment with local deployment plan facilitation of trainings while ensuring all logistics are properly arranged for each training session</li></ul>About you<ul><li>Bachelor’s degree in related field required.</li><li>Minimum 5 years of learning and development function and/or relevant business experience in the context of a matrixed organization</li><li>Proven track record in project management and planning</li><li>Understanding of 3E’s (Education, Exposure, Experience) and how to subscribe in both the development and learning setting.</li><li>Proven communication and engagement skills with a well-developed ability to efficiently and productively communicate both verbally and in writing (English &amp; Spanish)</li><li>Advanced technical proficiency for use in live Training</li><li>Outstanding organizational skills, time management and dealing with conflicting priorities.</li><li>Strong interpersonal skills (with demonstrated stakeholder management, conflict management / resolution in group dynamic)</li><li>Experience working with senior business stakeholders to influence and be a credible business partner at all levels within the organization.</li><li>Strong facilitation skills</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Mid Level

Sanofi India Ltd

Mentor

Learning and Development - Associate Consultant<ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Understand the overall learning solution design and create effective training materials that map to the client’s business needs.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Design and create standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Contribute to users/client organization through the Learning process.</li><li>Brief and coach instructional designers and content developers to prepare materials for Instructor Development Workshops, Train the Trainers etc.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution</li></ul><ul><li>2+ years of proven experience in content development and instructional designing.</li><li>Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings (ILTs), Web-Based Trainings (WBTs), application simulations, job aids, and quick reference guides.</li><li>Experience in working with global teams.</li><li>Experience in leading and coaching small teams independently.</li><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in industry standard design / rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Salesforce Consultant

Lead Business Consultant<h4>Area(s) of responsibility</h4>The Learning and Development Support Specialist is responsible for coordinating training logistics, maintaining learning resources, and supporting communication activities to ensure the effective delivery of sales onboarding, sales skills, and product knowledge programs. This behind-the-scenes support role requires strong organizational skills, attention to detail, and the ability to collaborate with managers and learners as needed. Key Responsibilities:<ul type="disc"><li>Coordinate logistics for onsite training sessions, including travel arrangements, venue coordination, catering, and material preparation.</li><li>Maintain and update training resources on SharePoint, including uploading materials, organizing content, managing user permissions, and updating learner lists.</li><li>Support communications, such as scheduling training, sending invitations, and collecting confirmations from managers and learners.</li><li>Run reports from the Learning Management System and distribute as needed.</li><li>Track attendance and completion of training programs.</li><li>Create &amp; submit purchase orders in the organization’s procurement system.</li><li>Support the maintenance of training calendars and resource lists.</li><li>Collaborate as needed with team members to ensure effective training delivery.</li><li>Participate in special projects as assigned by the Learning Program Leader.</li></ul><h4>Experience Level</h4>Senior Level

Birlasoft Limited

Training and Development Manager

Deputy Manager - Process Training - GGN - REF81004W_2025186369 - Airline - GDS-Excellent Communication<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Supporting the ManagerTeam Leadership and ManagementResource Allocation and Budget ManagementCommunication and CoordinationProblem-Solving and Decision-MakingStrategy ImplementationQuality Control and Process ImprovementTravel Industry experience (GDS knowledge is must)Managing end to end NHT and OJT for the processExcellent in communicationEye for detailPrepare and send basic Training reports<h4>Qualifications</h4>Graduate <h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Deputy Manager

Senior Learning Experience ManagerAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per PIDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Academic Mentor

Sr Training & Quality ManagerJob Title:Sr Training &amp; Quality ManagerJob DescriptionJob Description Summary Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.• Lead TQ support for a new strategic offering, training and quality as a Service for our clients.• Provide Training and quality support, development of metrics and dashboards in line with customer requirements.• Ability to lead a team, coordinate with other locations and drive standardized practices.• Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.• Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.• Drive continuous improvement program across processes.• Analysis of utilization, efficiency and available data for the process.• Undertake detailed process improvement studies and up skills the team members• Ability to get out of the box ideas and Process Improvement Initiatives in the process• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.• Should drive Process Control &amp; Compliance in addition to managing Audit requirements.• Innovate new ways of learning and help drive adoption of Tech infused learning solutions.• Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.• Mentor Green Belt/Yellow Belt projects.Profile and Experience:• 11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain.• Experience in banking domain is preferred.• Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.• Strong client-facing skills with excellent communication, negotiation and conflict management skills.• Strong Process Knowledge and Compliance to Multiple Audit procedures.• Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job• Experience in implementing innovative solutions and driving technologies, automation.• Analytical acumen and the ability to streamline complex processesLocation:IND Gurugram - Ground Floor 243 Tower A SP Infocity Udhyog Vihar Phase - 1Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Quality Manager

Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Position Title:Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Job Family:EDT &gt; Learning DesignShift:Job Description:Job TitleSenior Designer Learning ExperienceRequirement TypeFull-Time EmployeeJob LocationBangaloreRequirement LevelSenior AssociateHiring ManagerManager Learning ExperiencePrimary SkillInstructional DesignBusinessGlobal HR ServicesSkill CategoryGenericABOUT ELEVANCE HEALTH<a href="https://www.elevancehealth.com/" rel="noopener noreferrer" target="_blank">Elevance Health</a> is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the <a href="https://fortune.com/ranking/fortune500/" rel="noopener noreferrer" target="_blank">Fortune 500</a> list, Elevance ranked 20 in 2025. <a href="https://fortune.com/ranking/most-powerful-women/" rel="noopener noreferrer" target="_blank">Gail Boudreaux</a>, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.   ABOUT CARELON<a href="https://www.linkedin.com/company/carelon-global-solutions/" rel="noopener noreferrer" target="_blank">Carelon Global Solutions</a> (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.OUR MISSION &amp; VALUESOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | DiversityJOB POSITIONCarelon Global Solutions India is seeking for Senior Designer Learning Experience .JOB RESPONSIBILITY<ul><li>Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools.</li><li>Primary duties may include but are not limited to: Collaborates with business partners on expected business outcomes.</li><li>Must be a consultant who has hands-on experience on designing Facilitator Guides, leading Virtual ILTs, PPTs and handouts for the team as well as the learning audiences.</li><li>Participates in needs analysis and recommends effective learning solutions. Collaborate with other content developers, graphic designers, technology consultants, technologists, and other project team members on design, development, implementation, and evaluation of learning solutions.</li><li>Uses all approved processes, tools, and templates to standard for development and reporting. Actively maintains all content.</li><li>Participates in quality review process. Participates in and contributes to Learning &amp; Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill. Provides technical direction on design and development of web-based learning technology projects, collaborates with web content owners, graphic designers and other project team members on requirements, design, development, and implementation of projects using multimedia software. Facilitates train-the-trainer sessions, meetings, and other events.</li><li>Leads mid-sized learning design and development efforts. Develops sub-project plans, functional specifications, and schedules.</li></ul>QUALIFICATION<ul><li>Any Graduate (Masters Preferred).</li><li>Requires BA/BS in Computer Sciences, Instructional Technology, or related field; 4 or more years of web design/development, and 5 or more years supporting a training/learning organization; or any combination of education and experience, which would provide an equivalent background.</li></ul>EXPERIENCEMinimum 4- 5 years of exclusive Instructional Design experienceSKILLS AND COMPETENCIESInstructional Design, Storyboard, Storyline, Quality Analyst, Authoring Tools, Stakeholder Management, Project Management, Excellent Communication Skills, Good Knowledge in MS-OfficeTHE CARELON PROMISEAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.LIFE @ CARELON<ul><li>Extensive focus on learning and development</li><li>An inspiring culture built on innovation, creativity, and freedom.</li><li>Holistic well-being</li><li>Comprehensive range of rewards and recognitions</li><li>Competitive health and medical insurance coverage</li><li>Best-in-class amenities and workspaces</li><li>Policies designed with associates at the center.</li></ul>EQUAL OPPORTUNITY EMPLOYERCarelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Reasonable AccommodationOur inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.*Disclaimer: Offered designation titles differs*Job Type:Full time<h4>Experience Level</h4>Entry Level

Carelon Global Solutions

Senior Designer

Specialist - Learning<h4>Job title: Specialist - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base. Conduct in-depth investigations on user cases and articulate the findings in a concise manner</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow). Provide customer service to end-users and e-learning admins in writing. Support the creation and maintenance of knowledge articles based on the process content provided</li></ul><ul><li>Survey user satisfaction with the LMS application and its user support. Records and analyzes information in order to contribute to service improvement. Effectively handle incoming tickets from employees regarding e-learning applications. Effectively operate in all supporting technology applications required of the role. Analyze and resolve common and rare inquiries using step-by-step instructions and/or subject matter expert knowledge</li><li>Meet the desired incident management KPIs. Deliver high-quality standard service to internal employees. Continuously seek out ways to improve user satisfaction. Demonstrate knowledge of Global Learning Services processes and procedures provided. Support the incident management process by contributing to knowledge articles based on the content provided in English and Local language. Identify process improvement opportunities through elimination of redundant activities</li><li>Prepare reporting on KPI’s and other metrics. Crosstrain support teams and new-joiners for Learning processes. Mitigate major issue resolution plan with all affected Learning groups. Proactively participation in upcoming Transitions, process changes. Actively looking for ways of Process Improvement.</li></ul>About you:<ul><li>Experience: 3 years of professional experience is a requirement Technical. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback.</li><li>Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback. </li><li>Technical skills: MS Office knowledge. Experience in incident management tools. ServiceNow expertise is an advantage. LMS experience is preferred. Strong customer service focus. Customer service experience. Good communication skills (both verbal and written). E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred Interpersonal. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Fluent in English.</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

KDNI-Consultant - Learning & Development HCA<ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li></ul><ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li></ul><ul><li>Bachelor’s degree from an accredited college/university or an MBA from an accredited college/university</li><li>5-7 years of experience working in the field of Instructional Design and Learning and Development</li><li>Strong skills in Microsoft Office, and rapid authoring tools such as Storyline, Camtasia, Captivate, and VYOND</li><li>Excellent communication skills and the ability to quickly establish a rapport with colleagues and clients</li><li>Strong organizational skills and the ability to prioritize work to meet strict deadlines</li><li>Excellent interpersonal skills</li><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in Instructional Design models, theories and Bloom’s taxonomy and have the ability to apply these in all ID tasks.</li><li>Proficient in rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul><h4>Experience Level</h4>Senior Level

Consultant

Manager, Enterprise Onboarding and Learning DeliveryTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.As the Manager, Enterprise Onboarding, you will be responsible for shaping a world-class onboarding journey that sets every new hire—regardless of level, function, or location—on a path to long-term success. This is a highly visible role that blends facilitation excellence with program strategy and operational execution. Your leadership will directly influence how new hires experience our culture, understand our business, and integrate into a dynamic, high-performing organization.In this role, you’ll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You’ll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you’ll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.Responsibilities:* Advanced Facilitation &amp; Delivery Skills - Required * Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders. * Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one. * Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone. * Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings. * Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level. * Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience. * Familiarity with adult learning principles and a variety of learning modalities. * Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities. * A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month. * Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs. * Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&amp;D colleagues to ensure programs reflect enterprise priorities and stakeholder input. * Enterprise Skilling &amp; Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.  * Examples include: Managing at Salesforce, Agentforce Learning Day, M&amp;A Enterprise Onboarding and Learning experiences, and more. * Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences. * Measurement &amp; Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement. Requirements:* 10+ years of experience in onboarding and/or learning &amp; development facilitation, with a proven ability to deliver engaging, high-impact learning experiences. * Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives. * Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders. * Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one. * Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution. * Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions. * Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment. * Familiarity with Salesforce, Slack, and Google Workspace tools preferred.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Mid Level

Salesforce.com India Pvt Ltd

Staff Technical InstructorCSQ426R319The Staff Technical Trainer at Databricks will be a member of the Learning and Enablement organization. This role is integral to enhancing the technical skills and knowledge of the Databricks community, which includes internal teams, partners, and customers. The Staff Technical Trainer will primarily be responsible for the delivery of technical training programs that align with the organization's objectives and strategies. As a Staff Technical Trainer, you will create engaging and effective learning experiences catering to various learning styles and levels of technical expertise. This role involves facilitating both virtual and in-person training sessions and potentially traveling to different locations to conduct training. The trainer will also play a pivotal role in evaluating the effectiveness of training programs, providing feedback for improvement, and staying abreast with the latest Databricks products and industry trends to ensure the curriculum remains relevant. Additionally, this role will be responsible for delivering internal sales enablement training targeted at newly hired Bricksters in the Field Engineering organization.Duties &amp; Responsibilities: <ul><li>Deliver comprehensive technical training programs related to Databricks' products and services.</li><li>Collaborate with various teams and stakeholders to understand training needs and create tailored training programs to meet those needs.</li><li>Evaluate the effectiveness of the training programs through feedback surveys, assessments, and observations, and revise the curriculum as needed.</li><li>Significant time will be spent learning new training programs and staying current on the latest updates from Databricks and the industry.</li><li>Provide guidance and support to learners during the training process and handle any queries or issues that arise.</li><li>Contribute to the development of self-paced online learning modules and other training resources.</li><li>Participate in strategic initiatives to expand the Learning and Enablement product portfolio.</li><li>Audit operational aspects like the day-to-day administration of training programs, including scheduling, coordinating resources, and managing participant enrollment.</li><li>Active participation in the curation of training resources, such as manuals, guides, and online tutorials.</li><li>Provide mentoring and guidance to candidates, Databricks Certified Instructors </li><li>Organize and lead train-the-trainer sessions to scale your expertise</li></ul>Required Skills:<ul><li>Proficiency with Databricks' products, platform, and tools.</li><li>Excellent communication skills, characterized by high empathy and clarity in speech.</li><li>Experience with at least one programming language, such as Python and SQL</li><li>Knowledge of data engineering and data science concepts, including machine learning and artificial intelligence.</li><li>Understanding of cloud computing concepts and experience with cloud platforms like AWS, Azure, or Google Cloud Platform.</li><li>Excellent communication and presentation skills, with the ability to engage and motivate learners.</li><li>Strong interpersonal communication skills and the ability to work effectively with a diverse range of stakeholders.</li><li>A high degree of organization and attention to detail, as well as the ability to manage multiple tasks and projects simultaneously.</li><li>Problem-solving mindset, with the ability to think creatively and find effective solutions to challenges.</li><li>A passion for learning and development, with a commitment to staying up-to-date with industry trends and developments.</li><li>Experience with pre-sales engineering or solutions architecture and/or sales enablement</li></ul>Required Education and Experience:<ul><li>Bachelor's Degree in Computer Science or a related field, with a focus on Machine Learning, or AI (preferred).</li><li>Minimum of 5 years of experience in a related role, such as technical training or technical roles in data engineering, data science, solutions architect, pre-sales engineering, or software development.</li><li>Databricks Data Engineer Associate OR Databricks Machine Learning Associate certification is preferred but not required.</li></ul>About DatabricksDatabricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on <a href="https://twitter.com/databricks" target="_blank">Twitter</a>, <a href="https://www.linkedin.com/company/databricks" target="_blank">LinkedIn</a> and <a href="https://www.facebook.com/databricksinc" target="_blank">Facebook</a>. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit <a href="https://www.mybenefitsnow.com/databricks">https://www.mybenefitsnow.com/databricks</a>.  Our Commitment to Diversity and InclusionAt Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.ComplianceIf access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.<h4>Experience Level</h4>Senior Level

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