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Deputy Manager - Process Training(General Insurance/Property & Casualty Insurance) - Pune - REF74302T_2025164401<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account.• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. • Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area. • Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization. • Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field. • Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization. • Job Location - Pune Qualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Training Manager

Training ManagerJOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Establishes guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets• Participates in the development of the Training budget as required.• Manages budget in alignment with Human Resources and property financial goals.• Manages department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Marriott Hotels India

ManagerAs a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.Job DescriptionPlans and executes training initiatives that enhance necessary skillsets for an employee's current role. Selects or creates materials and appropriate delivery methods for programs on a variety of topics to increase an employee's individual performance. Creates training reports and maintains training records. Meets requirements and standards of the training effectiveness and assessment standards. Interacts with functional organizations to develop specifications for content of courses. Prepares lesson plans and content including the method, media, and documentation to be presented. Prepares e-learn programs using tools available in the industry like RISE, Articulate etc. Leader of professionals or first-level leaders working on issues of a diverse scope or coordinating department activities. Exercises wide-latitude to make decisions within established company policies to meet business objectives. Advises staff and partners with cross-functional teams to meet project schedules and to develop solutions to issues. Accountable for department results. Establishes procedures and recommends changes to policies. Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.<h4>Experience Level</h4>Mid Level

SS&C TECHNOLOGIES

Learning Design ManagerJob Description SummaryAbout the role: We are seeking a talented and passionate Learning Design Manager to join our Development Learning team and play a key role in shaping our learning programs. This role will be responsible for designing and developing impactful learning solutions to support business priorities. This role will collaborate with department colleagues, stakeholders, and subject matter experts to design, develop, and implement engaging, effective learning solutions. The Learning Design Manager will have a learner-centric approach and a collaborative and creative mindset. They will focus on enhancing the learning experience, utilizing various learning tools and technologies, and maximizing learning impact through excellence in learning design and delivery channels. In addition, strong project management and organizational skills are needed. This individual must demonstrate learning agility, the ability to quickly and effectively learn about their priorities, required technologies, insights from previous experiences and apply those learnings to their deliverables. Job DescriptionKey Requirements:<ul><li>In collaboration with learning project lead, defines best approach for learning strategy that will meet the business need defined in the learning needs analysis.</li><li>Provide detailed design and development of courses, curriculum, and learning materials for both synchronous and asynchronous learning programs.</li><li>Applies adult learning principles and instructional design methodology to design and develop learning objectives and learning materials to improve competencies, skills, and knowledge. Keeps current on best practices in instructional design.</li><li>Designs, develops, and updates learning deliverables to create engaging content, layouts, and interactive media for LMS and Learning Experience Platform (LXP/Match Learn).</li><li>Ability to create eLearning modules, LXP smartcards, storyboards, facilitator guides, presentations, learning activities and audio scripts.</li><li>Ability to translate storyboards, instructional materials, and other written concepts into clear and effective learning deliverables.</li><li>Applies project management principles, processes, and tools to ensure project deadlines are met and clearly communicates project status with project team members and subject matter experts.</li><li>Curate learning solutions within Novartis and from external sources. Build and sustain strong relationships with internal and external stakeholders, working collaboratively to achieve common goals.</li><li>Analyses, updates, and refines course content, as needed. High attention of detail and responsible for quality control of learning materials and QC support for cross-departmental learning deliverables.</li></ul>Essential Requirements:<ul><li>5+ years' relevant experience with Instructional Design</li><li>Proficient knowledge of adult learning theory and practice</li><li>Understanding of the drug development process including functional interfaces</li><li>Experience with design and digital learning technology platforms (e.g., Articulate, Camtasia, Photoshop)</li><li>Commitment to flexible working hours as global team members in different time zones</li></ul>Desirable Requirements:<ul><li>Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. Critical thinking and consultancy skills</li><li>Excellent written and verbal communication skills, with the ability to interface effectively with team members, subject matter experts and cross-department colleagues.</li><li>Demonstrated ability to work independently and as part of a team, collaborating with global stakeholders.</li></ul> Skills DesiredClient Counseling, Learning Design, Prompt Engineering<h4>Experience Level</h4>Mid Level

Novartis India

Academic Mentor

Director - Knowledge Management<h4>Company Description</h4>Sutherland is an experience led digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Our digital backbone spans 144 countries around the world, with 61 delivery centres across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 60K+ global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Visit our website to know more about us <a href="https://www.sutherlandglobal.com/">https://www.sutherlandglobal.com/</a> LinkedIn <a href="https://www.linkedin.com/company/sutherland-global/">https://www.linkedin.com/company/sutherland-global/</a><h4>Job Description</h4>Role Summary:The Director of Learning and Development (L&amp;D) is a strategic leader responsible for shaping and executing the organization’s learning strategy to support business goals, workforce capabilities, and employee growth. This role oversees the design, delivery, and evaluation of all learning and development programs, while fostering a culture of continuous learning and knowledge sharing across the organization.Key Responsibilities:Strategic Leadership<ul><li>Define and execute the enterprise L&amp;D strategy aligned with organizational goals.</li><li>Partner with senior leadership to assess skills gaps and future capability needs.</li><li>Build a roadmap for leadership development, functional training, onboarding, and compliance programs.</li></ul>Program Management<ul><li>Oversee the end-to-end design, delivery, and evaluation of learning programs (classroom, e-learning, blended).</li><li>Ensure scalable, inclusive, and engaging learning experiences for diverse employee groups.</li><li>Introduce innovation through modern learning technologies, platforms, and methodologies.</li></ul>Learning Analytics &amp; Impact<ul><li>Establish measurement frameworks for L&amp;D initiatives (e.g., learning KPIs, ROI, employee growth).</li><li>Monitor learning effectiveness using data and analytics to drive continuous improvement.</li><li>Present insights and reports to executive leadership and recommend strategic actions.</li></ul>Team Leadership<ul><li>Lead and mentor a team of L&amp;D professionals, learning architects, and facilitators.</li><li>Foster a high-performance, learner-centric team culture.</li><li>Manage budgets, vendor relationships, and cross-functional project teams.</li></ul>Knowledge Management (Optional if included)<ul><li>Implement systems and practices for knowledge capture, sharing, and reuse.</li><li>Promote collaboration and access to institutional knowledge through digital platforms and communities of practice.</li></ul>Qualifications:<ul><li>10+ years of progressive experience in Learning &amp; Development, with at least 3-5 years in a leadership role.</li><li>Proven experience developing and implementing enterprise L&amp;D strategies.</li><li>Strong understanding of adult learning principles, instructional design, and digital learning platforms (e.g., LMS, LXP).</li><li>Experience with learning analytics, capability frameworks, and organizational development.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Bachelor’s degree required; Master’s degree in HR, Education, Organizational Development, or related field preferred.</li></ul><h4>Experience Level</h4>Executive Level

Sutherland Global Services Private Limited

Training and Development Manager

Lead eLearning DeveloperAbout Tekion:Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.Job DescriptionWe are seeking a highly experienced and innovative Lead eLearning Developer to drive the development of advanced digital learning solutions. In this role, you will lead a team of developers, collaborate with instructional designers, and work closely with subject matter experts (SMEs) to deliver engaging and interactive eLearning experiences. You will take ownership of end-to-end eLearning projects, ensuring that technical development aligns with educational objectives and quality standards. The ideal candidate will have extensive experience in eLearning development, project management, and team leadership, with a deep understanding of the latest tools and technologies. Key ResponsibilitiesTeam Leadership and Mentorship:<ul><li>Lead, mentor, and provide technical guidance to a team of eLearning developers, ensuring high-quality work and continuous skill development.</li><li>Allocate tasks and manage workloads to optimize productivity across multiple projects.</li><li>Foster a culture of collaboration, innovation, and continuous improvement within the development team.</li></ul>eLearning Development: <ul><li>Design and develop high-quality, interactive eLearning courses using tools like Articulate Storyline, Adobe Captivate, or similar platforms.</li><li>Lead the development of advanced multimedia elements such as animations, simulations, quizzes, and assessments to enhance learner engagement.</li><li>Ensure all eLearning content is compliant with SCORM, xAPI, and AICC standards for seamless LMS integration.</li></ul>Project Management: <ul><li>Take ownership of eLearning projects, managing the full development lifecycle from concept to delivery.</li><li>Collaborate with instructional designers, SMEs, and other stakeholders to ensure that technical development aligns with educational objectives.</li><li>Plan and manage timelines, resources, and budgets to meet project deadlines while maintaining high-quality standards.</li></ul>Collaboration and Stakeholder Management: <ul><li>Act as a key point of contact for cross-functional teams, ensuring effective communication and collaboration throughout the development process.</li><li>Work with graphic designers and multimedia experts to integrate media assets (video, audio, graphics) into eLearning courses.</li><li>Partner with instructional designers to review storyboards, wireframes, and course structures, providing technical feedback to improve overall course quality.</li></ul>Quality Assurance and Testing: <ul><li>Oversee the testing and troubleshooting of eLearning modules to ensure they are functional, user-friendly, and accessible (including compliance with WCAG 2.0 standards).</li><li>Implement iterative feedback and review processes to continually improve the content and learning outcomes.</li></ul>Innovation and Continuous Improvement: <ul><li>Stay updated on industry trends, tools, and best practices to introduce innovative techniques that enhance the eLearning development process.</li><li>Lead the adoption and implementation of new tools and technologies, such as gamification, VR/AR, and mobile learning, to improve learner engagement and course effectiveness. </li></ul>Skills and Experience<ul><li>Advanced knowledge of HTML5, CSS3, and JavaScript for eLearning customization and development.</li><li>Expertise in SCORM, xAPI, and LMS platforms (such as Moodle, Blackboard, or similar).</li><li>Strong understanding of instructional design methodologies (ADDIE, SAM) and adult learning principles.</li><li>Excellent project management skills, with the ability to prioritize and handle multiple projects.</li><li>Leadership and team management skills, with a passion for mentoring and developing team members.</li><li>Strong problem-solving, troubleshooting, and technical debugging skills.</li><li>Excellent communication skills for collaborating with stakeholders and crossfunctional teams.</li></ul>Preferred Skills<ul><li>Experience with multimedia tools like Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects).</li><li>Knowledge of emerging eLearning technologies, such as gamification, virtual reality (VR), augmented reality (AR), and mobile learning.</li><li>Experience in designing accessible eLearning content compliant with WCAG 2.0 standards.</li></ul>Perks and Benefits<ul><li>Competitive salary and comprehensive benefits package. </li><li>Leadership role with significant opportunities for career advancement.</li><li>Professional development opportunities, access to cutting-edge tools and technologies.</li><li>Collaborative and flexible working environment</li></ul>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice <a href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice">here</a>.<h4>Experience Level</h4>Senior Level

Tekion India

Developer

Instructional Designer<h4>Career Category</h4>Finance<h4>Job Description</h4>ABOUT AMGENAmgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.ABOUT THE ROLERole Description:The Instructional Designer (ID), Global Learning Solutions (GLS) reports to the Sr. Manager Instructional Design Team Lead and supports Global Learning &amp; Performance (GL&amp;P) Learning Professionals across all regions and sites in US, Europe, Intercontinental, and JAPAC.   The ID is responsible for designing learning solutions (e.g., content outlines, design documents, style guides/templates, storyboards, infographics, workshop materials, performance support tools, and eLearning modules) that are aligned with the organization’s objectives and strategies and with business needs.  The ID demonstrates best practices in Instructional Design while delivering best-in-class performance support, training, and communications solutions for clients while following creative design standards to ensure all assigned deliverables are met. Roles &amp; Responsibilities:<ul><li>Consults with GLS and/or functional learning partners to ensure the most appropriate learning solutions are proposed</li><li>Provides instructional design support on learning projects</li><li>Employs ID best practices in the execution of project deliverables, including design documents, content outlines, workshop materials, performance support tools, and eLearning modules</li><li>Works - as needed - with vendors, shared service providers, and contract workers to develop and deliver training deliverables</li><li>Supports the identification—and if needed, the creation—of media assets</li><li>Works with learning clients to ensure governance, design, and development processes are followed</li><li>Maintains functional partnerships with appropriate functional representatives</li><li>Provides thought leadership on new and innovative approaches to Instructional Design</li><li>Executes on the annual goals of the group and the department</li><li>Partners with GL&amp;P colleagues to identify opportunities for collaboration, process improvement, and resource sharing</li></ul>Basic Qualifications and Experience:<ul><li>Master's degree OR</li><li>Bachelor's degree and 2 years of Training &amp; Development experience OR</li><li>Associate degree and 6 years of Training &amp; Development experience OR</li><li>Minimum of 8+ years as an Instructional Designer or Training &amp; Development professional supporting a multinational organization</li></ul>Functional Skills:Must-Have Skills:<ul><li>Experience conducting training needs analysis to identify appropriate learning solutions</li><li>Experience with eLearning authoring tools and instructional technology (i.e. Articulate Storyline, Rise, Adobe Creative Suite, Vyond, etc.)</li><li>Excellent knowledge of learning theories and instructional design models</li></ul>Good-to-Have Skills:<ul><li>Experience supporting training projects from beginning to end</li><li>Consulting and Stakeholder Management Skills</li><li>Experience developing rapid design solutions</li><li>Experience implementing learning interventions to meet accessibility requirements (such as WCAG)</li><li>Experience managing translations in learning deliverables</li><li> Experience with Microsoft tools, including Sharepoint, Teams and Forms</li></ul>Professional Certifications (please mention if the certification is preferred or mandatory for the role):<ul><li>N/A</li></ul>Soft Skills:<ul><li>Excellent analytical and troubleshooting skills</li><li>Strong verbal and written communication skills</li><li>Strong consulting skills</li><li>Ability to work effectively with global, virtual teams</li><li>Ability to work independently</li><li>High degree of initiative and self-motivation</li><li>Ability to manage multiple priorities successfully</li><li>Team-oriented, with a focus on achieving team goals</li><li>Project management skills</li><li>Strong service orientation and high standards of excellence and business enablement</li><li>Written and verbal English proficiency</li></ul>EQUAL OPPORTUNITY STATEMENTAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..<h4>Experience Level</h4>Senior Level

Amgen Technology Private Limited

Instructor

Training (Training Development ) AnalystIn these roles you will be responsible for: Responsibilities: <ul><li>Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.</li><li>Reporting and tracking training effectiveness</li><li>Interviewing new hires</li><li>Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects</li></ul>Requirements for this role include: Key Skills: <ul><li>Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills</li><li>Skills: Coaching and Feedback</li><li>Skills: Proficient in MS Excel and MS PPT</li><li>Skills: Content Development </li></ul> Preferences:  - Optional (nice-to-have’s) <ul><li>Skills: Instructional Design Skills (a good-to-have skill)</li></ul>Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST).  The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

NTT DATA Global Delivery Services Ltd

Assistant Manager - Process Training (Airlines/GDS/Travel) - Gurgaon - REF82118B_2025189942<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Travel experience and experience of GDS is a Must To Conduct NHT for travel processTo get the refreshers and floor briefings conducted as and when requiredTo evaluate and provide feedback to the training manager on amendments to the training materialManaging end to end NHT and OJT for the processExpert in coachingExcellent in communicationEye for detailPrepare Training reportsExcel<h4>Qualifications</h4>Graduate/ Undergraduate<h4>Experience Level</h4>Mid Level

Training Supervisor

Insurance Training ManagerAbout PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!The Training Manager will identify and monitor training needs in the organization, design, plan,  and implement training programs, policies, and procedures to fulfill business requirements. Training manager will build a strong partnership with the sales and business teams to identify  training / development needs to drive customer advisory &amp; sales targets for their teams. The training manager is expected to not only have theoretical knowledge but is expected to  deliver practical sessions. The candidate should be able to bring in cultural changes and build  orientation for structural solves in the organization. Mentioned below is the detailed job role expectations - Content <ol><li>Building content strategy and planning by identifying the training needs, defining the  learning objectives for training. </li><li>Develop training content such as e-learning modules, instructional guides, participant  handouts, gamification and multimedia to enhance training experience and retention of  the content. </li><li>Leverage advanced technology and digital trends to create innovative and effective  learning programs. </li></ol>Training Delivery <ol><li>Conceptualize the structure, methodology, framework and implementation of the sales  training for all business areas. </li><li>Scheduling training sessions and coordinating with the teams for the trainee’s  participation – Example: Liaise with workforce management team for conducting  refresher trainings, liaise with Talent acquisition team for new hire training programs etc.] </li><li>Conducting training sessions using various methods such as face to face, quick snippet based training or blended learning [mix of online and offline training methodologies]. 4. Periodically conduct dip-stick checks for the training batches – Trainer and Training  efficacy evaluation. </li><li>Liaise with Floor operations to address learning gaps, instruction problems, or attend for  any new training needs </li></ol>Knowledge Management <ol><li>Develop a comprehensive mapping of KM Information sources – contribute to the  development of and maintenance of the knowledge management systems.  2. Create a framework to address the gaps observed in KM and Identify opportunities for  innovation, process, procedure and policymaking/adjustments </li><li>Oversee capacity building and support for internal knowledge acquisition – ensure  industry best practices are developed, implemented and strengthened. </li></ol>Talent Development <ol><li>Develop and implement robust competency-based training programs for the organization  and lead the talent development process across all levels.  </li><li>Offer leadership training focusing on skills such as active listening, conflict resolution,  and fostering a culture of mutual respect and support. </li><li>Establish mentorship initiatives to pair junior trainers with the senior trainers, promoting  knowledge transfer and career development. </li><li>Usage of data to identify high-potential employees and build a robust talent pipeline,  ensuring continuity and retaining critical knowledge and experience within the company. </li></ol>Required qualification for the role – <ul><li>Minimum 8 years of experience in corporate training or L&amp;D team. </li><li>Hands-on expertise with LMS platforms, e-learning tools, Microsoft Office suite and  understanding of any other training development and delivery software’s. • Educational requirements – Any Graduate. Certification in Training &amp; Development is a  plus. </li><li>Preferred - In-depth understanding of insurance products, regulations, compliance  requirements, and industry’s best practices will be advantageous. </li></ul>Competency required for this role – <ul><li>Strategic Thinking –Influence, negotiate and build relationship with the business and  functional support teams. </li><li>Execution Rigour – Design, develop and deliver training solutions by ensuring right  prioritization. </li><li>Problem Solving – Should be able to optimize the process by bringing in creative and  innovative solutions.</li></ul>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Mid Level

PhonePe

Assistant Manager TrainingJOB SUMMARY Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Assisting with Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Assisting with Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Assisting with Developing Training Program Plans and Budgets• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Assists with establishing guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Assisting with Managing Training Budgets• Assists with the development of the Training budget as required.• Assists with managing budget in alignment with Human Resources and property financial goals.• Assists with managing department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Team Member - Training-HO & SUPPORT-Training Job Responsibilities:- <ul><li>The HF trainer will be responsible for leading Pan India training initiatives for the HF Channel </li><li>Manage learning and development objectives of the HF businesses</li><li>Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content</li><li>Enable continuous learning across the talent lifecycle through the interplay of live and digital learning</li><li>Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness</li><li>Build and maintain monthly training calendars, training records, attendance and manage the administrative requirements of the training program. </li><li>Perform administrative tasks such as scheduling classes, setting up of systems/equipment and coordinate with the learners for enrolments in the batches </li><li>Conduct training programs with the goal of improvements in sales metrics such as productivity, SOP achievement in lines with customer centricity</li><li>Ensure right solution providing behaviour, ethics and practices are embedded through the training imparted in with the business goals, standards and regulations</li><li>Regular updates to the business in terms of feedbacks received from the training sessions including competition benchmarking, managing rejections</li><li>Ensure 100% completion of Job Ready parameters (LMS Course Tracking, Induction Attendance, Induction Assessments) and share weekly updates with the business</li><li>Travel to field and other business locations as required Ensure on-going skilling of trainers for effective delivery</li></ul> Experience:- Min 4-5 years of experience in Mortgage background with a good understanding of Sales. Skills to be proficient in:- <ul><li>Good stakeholder management, influencing skills.</li><li>Should have good English speaking skills (mandatory)</li><li>Good analytical skills and a “do what it takes to get job done” attitude</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Assistant Manager - Process Training( US Residential Mortgage Underwriting) - Gurgaon - REF65779F<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement.• Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. • Domain: US Residential Mortgage Underwriting • Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. • Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. • Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. • Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. • Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. • Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. • Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.<h4>Qualifications</h4><ul><li>Project and Training Management Experience is a must. Strong Domain – US Residential Mortgage Underwriting, entire value chain across originations</li><li>Good with Microsoft Office</li><li>Strong with MIS reporting</li><li>Strong analytical and operations management skills</li><li>Client focused with superior written and verbal communication skills.</li><li>Ability to work under pressure in a faced paced environment with limited structure.</li><li>Track record in designing and executing successful training programs</li><li>Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage</li></ul><h4>Experience Level</h4>Mid Level

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