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GDC L&D Assistant Manager•Proposed designation  Assistant Manager


 •Role type  Primarily Individual contributor


 •Reporting to   Associate Director, Learning &amp; Development


 •Geo to be supported  US


 •Work timings  General Shift (9.30 to 6.30 pm).

Roles &amp; responsibilities

 1.CPA Program Management: Ensure end-to-end management of the CPA program, from registration and engagement to the licensing process.


 2. Engagement of CPA Pursuant: Manage Study groups, arrange expert sessions, guest lectures to keep CPA pursuant engaged and motivated.


 3.Metrics &amp; Evaluation: Establish evaluation metrics and methods to assess the effectiveness of learning programs in partnership with the US L&amp;D team. Gather feedback from participants and implement data-driven improvements.


 4.Facilitator Management: Identify facilitators, arrange Train-the-Trainer (TTT) sessions, and maintain an updated list. Recognize facilitators based on the Facilitator Recognition Program.


 5.Collaboration with Deployment Team: Collaborate with the Technical Deployment team on metrics, evaluation, and facilitator management.


 6.Stakeholder Management: Collaborate with key stakeholders, such as department heads, business leaders, and HR teams, to cater to the training needs of GDC Audit teams.


 7.Documentation and Reporting: Maintain accurate documentation of L&amp;D activities. Oversee the maintenance and tracking of all mandatory courses and experienced hire curriculum courses. Prepare regular reports on CPA program progress and outcomes for management review.

8. Training Dashboard Reporting: Ensure accurate reporting of training data in the L&amp;D dashboard.This role is for you if you have  the belowEducational qualifications

 •MBA / Post Graduation in HR


 •PMP certified

Work experience

 •Tenured L &amp; D professional (6 to 8 years of work experience) with strong project management expertise.<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Training and Development Manager

Assist Unit Mgr-Process Trng-IJob DescriptionJob Title: Unit Manager - Process TrainingReports To (Title): Training ManagerJob Location: Bangalore/PuneJob Summary:We are seeking an experienced Mortgage trainer, manage multiple training requirements and its implementation and measure its impact. A successful candidate will be passionate about learning and excited about the prospect of leading by example.Job Responsibilities:Requirements:<ul><li>Past Mortgage Originations experience to design, develop and deliver training with two or more years of experience</li><li>Must have excellent presentation skills</li><li>Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance</li><li>Identifying training needs by consulting with business stakeholders and using needs assessments</li><li>Developing and delivering training solutions that meet business needs</li><li>Optimizing training processes for efficiency</li><li>Manage supply chain in terms of planning, organizing, ensuring high conversion and retention from onboarding new hires till handover to business</li><li>Exhibit agility in both method and approach to accommodate planned and ad hoc requirements of the business</li></ul>Competency Requirement (with desired proficiency level):<ul><li>Communication Skills (Oral and Written) - Advanced</li><li>Mortgage Domain - Expert</li><li>Evaluating others - Advanced</li><li>Facilitation Skills - Advanced</li><li>Instructional Design - Intermediate</li><li>People Management - Advanced</li><li>Employee Engagement - Advanced</li><li>Stakeholder Management - Advanced</li><li>Excel Skills - Intermediate</li><li>Flexibility, Integrity and Accountability - Expert</li></ul>Additional Requirement:Graduate in any fieldExperience/certification in Mortgage industry with expertise to loan processing &amp; Initial Underwriting in US Residential MortgageAbout Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis Ltd

Unit Manager

Sr Embedded Systems Specialist/ Trainer<h4>Job Description</h4>Job Summary:We are seeking a Sr Embedded Systems Specialist to join our education team. This unique role combines technical expertise in embedded software development with a passion for teaching and mentoring others. The ideal candidate will be responsible for introducing the University Curriculum, Embedded Systems: From Product Design to PCB Layout, a global university initiative developed by Renesas and Altium to prepare industry-ready students in embedded systems, hardware engineering, and PCB design.  This role is responsible for developing training materials and delivering technical training sessions for the University community from beginners to advanced students. As part of the Altium Education team, you will be responsible for introductory cross training on PCB design and the Altium Designer Solutions.Key Responsibilities:<ul><li>Proactively integrate creativity into the course curriculum to help students get aligned with the industry and manage the development and deployment of the course across the universities.</li><li>Candidate shall also be responsible for cross-functional collaboration in timely execution and setting up of the process.</li><li>Deliver training sessions on the University Embedded Systems curriculum, and embedded software development, either virtually or in-person, to Professors and students.</li><li>Act as a technical advisor and mentor to engineering faculty and students needing guidance on embedded system concepts, debugging best practices and basic PCB design skills.</li><li>Analyze, review, and debug embedded software code to support student projects</li><li>Collaborate with product and application engineering teams to stay aligned with the latest Renesas hardware and software platforms.</li><li>Provide technical feedback to development teams based on customer and trainee interactions.</li><li>Support technical enablement of initiatives, documentation, and knowledge base development.</li></ul> <h4>Qualifications</h4>Required Qualifications:<ul><li>Sr. Level 5 to 7 years of hands-on experience in embedded software development.</li><li>Strong proficiency in C/C++ programming for microcontrollers and embedded systems.</li><li>Demonstrated experience in analyzing and debugging embedded software, including use of tools such as JTAG, logic analyzers, oscilloscopes, and IDE debuggers.</li><li>Expertise and development experience on embedded platforms.</li><li>Expertise and prior experience with Project management and tools is required.</li><li>Excellent written and verbal communication skills in English with a proven ability to present technical concepts clearly and effectively.</li><li>Passion for education and mentoring, with the ability to adjust teaching style based on university level experience and background.</li><li>Self-motivated, well-organized, and able to manage multiple tasks and priorities.</li></ul>·Preferred Qualifications:<ul><li>Experience in creating technical training materials or online learning content.</li><li>Experience in teaching or mentoring University level faculty and/or students</li><li>Experience working with QuickConnect Studio and QuickConnect kits</li><li>Exposure to real-time operating systems (RTOS), device drivers, and peripheral integration.</li><li>Experience with scripting languages such as Python for test automation or tooling.</li><li>Knowledge of standard communication protocols (I2C, SPI, UART, CAN, etc.).</li><li>Interest in teaching the embedded design ecosystem from product design to PCB layout</li></ul><h4>Additional Information</h4>What We Offer:A dynamic, collaborative, and technically rich work environment.Opportunities to impact students as they prepare for their careers in Electronics Design.Access to Renesas’ advanced embedded development tools and platforms.A global network of experts and continued learning opportunities.Competitive compensation and benefits package.Join us in shaping the future of embedded systems through knowledge, innovation, and collaboration.Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’      At Renesas, you can: <ul><li>Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  </li></ul><ul><li>Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. </li></ul><ul><li>Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    </li></ul>Are you ready to own your success and make your mark?  Join Renesas. Let’s Shape the Future together.  Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our <a href="https://jobs.renesas.com/diversity-and-inclusion">Diversity &amp; Inclusion Statement</a>.We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.<h4>Experience Level</h4>Senior Level

Renesas Electronics India Pvt Ltd

Embedded Systems Engineer

Sr Embedded Systems Specialist<h4>Job Description</h4>Job Summary:We are seeking a Sr Embedded Systems Specialist to join our education team. This unique role combines technical expertise in embedded software development with a passion for teaching and mentoring others. The ideal candidate will be responsible for introducing the University Curriculum, Embedded Systems: From Product Design to PCB Layout, a global university initiative developed by Renesas and Altium to prepare industry-ready students in embedded systems, hardware engineering, and PCB design.  This role is responsible for developing training materials and delivering technical training sessions for the University community from beginners to advanced students. As part of the Altium Education team, you will be responsible for introductory cross training on PCB design and the Altium Designer Solutions.Key Responsibilities:<ul><li>Proactively integrate creativity into the course curriculum to help students get aligned with the industry and manage the development and deployment of the course across the universities.</li><li>Candidate shall also be responsible for cross-functional collaboration in timely execution and setting up of the process.</li><li>Deliver training sessions on the University Embedded Systems curriculum, and embedded software development, either virtually or in-person, to Professors and students.</li><li>Act as a technical advisor and mentor to engineering faculty and students needing guidance on embedded system concepts, debugging best practices and basic PCB design skills.</li><li>Analyze, review, and debug embedded software code to support student projects</li><li>Collaborate with product and application engineering teams to stay aligned with the latest Renesas hardware and software platforms.</li><li>Provide technical feedback to development teams based on customer and trainee interactions.</li><li>Support technical enablement of initiatives, documentation, and knowledge base development.</li></ul> <h4>Qualifications</h4>Required Qualifications:<ul><li>Sr. Level 5 to 7 years of hands-on experience in embedded software development.</li><li>Strong proficiency in C/C++ programming for microcontrollers and embedded systems.</li><li>Demonstrated experience in analyzing and debugging embedded software, including use of tools such as JTAG, logic analyzers, oscilloscopes, and IDE debuggers.</li><li>Expertise and development experience on embedded platforms.</li><li>Expertise and prior experience with Project management and tools is required.</li><li>Excellent written and verbal communication skills in English with a proven ability to present technical concepts clearly and effectively.</li><li>Passion for education and mentoring, with the ability to adjust teaching style based on university level experience and background.</li><li>Self-motivated, well-organized, and able to manage multiple tasks and priorities.</li></ul>·Preferred Qualifications:<ul><li>Experience in creating technical training materials or online learning content.</li><li>Experience in teaching or mentoring University level faculty and/or students</li><li>Experience working with QuickConnect Studio and QuickConnect kits</li><li>Exposure to real-time operating systems (RTOS), device drivers, and peripheral integration.</li><li>Experience with scripting languages such as Python for test automation or tooling.</li><li>Knowledge of standard communication protocols (I2C, SPI, UART, CAN, etc.).</li><li>Interest in teaching the embedded design ecosystem from product design to PCB layout</li></ul><h4>Additional Information</h4>What We Offer:A dynamic, collaborative, and technically rich work environment.Opportunities to impact students as they prepare for their careers in Electronics Design.Access to Renesas’ advanced embedded development tools and platforms.A global network of experts and continued learning opportunities.Competitive compensation and benefits package.Join us in shaping the future of embedded systems through knowledge, innovation, and collaboration.Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’      At Renesas, you can: <ul><li>Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  </li></ul><ul><li>Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. </li></ul><ul><li>Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    </li></ul>Are you ready to own your success and make your mark?  Join Renesas. Let’s Shape the Future together.  Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our <a href="https://jobs.renesas.com/diversity-and-inclusion">Diversity &amp; Inclusion Statement</a>.<h4>Experience Level</h4>Senior Level

REF82961U- Deputy Manager - Behavioural & Soft skills trainer (Vizag)<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Deputy Manager Key Accountabilities: 'Get upskilled and certified on the content/workshop assigned Deliver workshops as assigned Responsible for projects or interventions assigned to you individually or as a group' Job Responsibilities: Get upskilled and certified on workshops assigned to you as per timelines and take ownership of the completion of the same Deliver workshops as assigned - The workshops can be assigned for Corporate, US, UK, Australia and New Zealand shift timings hence flexibility is a must Work on projects as assigned and should take complete ownership for end to end execution and meeting timelines.These projects can be stretch assignments over and above the daily role In addition, you will be required to work closely with learning partners, business leaders and HR to drive nominations for workshops, align calendar as per TNI done and ensure 100% adherence to the roadmap Adherence to governance guidelines like DBR, Post training effectiveness activities, tracking self-progress etc.Take ownership in getting upskilled on new programs for higher role bands Should be willing to work in shifts and open for travelling is a MUST Should be willing to travel to any of the location facilities for workshops or projects on a daily basis (eg Mumbai has 4 facilities, should be able to travel everyday as per need) ESSENTIAL DESIRABLE.Work Experience (Mention No. of years): 5 years of experience of that a minimum 2 years should be in L&amp;D or behavioural training Should have had exposure in Operations and Content developmentKnowledge/Qualifications/ Competency: ·         Graduate (any discipline) ·Good Communication Skills ·Sound Microsoft Office skills Capabilities: ·        Excellent communication skills ·        Interpersonal Skills ·         Lead Initiatives ·Presentation skills ·Multi-tasking ·         Planning &amp; Execution Skills ·        Training capabilities Special Role (Customer Specific Requirement) ·        Engaging with LA team across locations on a regular basis ·        Maintain and observe WNS’s internal control standards, implement and ensure WNS Values and Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.<h4>Qualifications</h4>Graduate.<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Soft Skills Trainer

IN_Manager_Gen AI training Coordinator_Emerging Businesses_Advisory_BangaloreLine of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismEmerging TechnologiesManagement LevelManagerJob Description &amp; SummaryAt PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In emerging technology at PwC, you will focus on exploring and implementing cutting-edge technologies to drive innovation and transformation for clients. You will work in areas such as artificial intelligence, blockchain, and the internet of things (IoT).Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.Position Summary: The Gen AI Training Coordinator will play a pivotal role in designing, managing, and enhancing Gen AI academic programs within the PwC Academy. This role demands a strategic thinker with hands-on experience in higher education operations, curriculum design, faculty engagement, and EdTech integration. The ideal candidate will collaborate with internal and external stakeholders to ensure academic excellence, learner success, and institutional growth 1.Responsibilities:1. Academic Program Design &amp; Development:o Lead the design, review, and enhancement of UG, PG, and executive education programs across emerging domains (FinTech, AI, Data Science, Blockchain, Cybersecurity, etc.)o Align curricula with industry trends, employability requirements, and accreditation frameworkso Collaborate with subject matter experts and faculty to develop innovative, outcome-based learning modules2. Program Delivery &amp; Operations:o Coordinate end-to-end program execution, including faculty onboarding, content readiness, and learner engagemento Monitor academic delivery standards, learning outcomes, and student satisfaction metricso Ensure adherence to institutional quality benchmarks and compliance with academic regulations3. Faculty &amp; Partner Engagement:o Identify, onboard, and manage faculty, trainers, and academic partners 1.o Organize faculty development programs and workshops to build teaching and mentoring capabilityo Facilitate collaboration between academia and industry to foster experiential learning and applied projects4. EdTech Integration &amp; Learning Innovation:o Champion the integration of technology-enabled learning tools and LMS platformso Evaluate digital learning products and recommend technology adoption to enhance learner experienceo Drive innovation in pedagogy and learning design through data analytics and learner feedback insights5. Quality, Research &amp; Reporting:o Maintain academic documentation, dashboards, and MIS reports for performance trackingo Support accreditation, audit, and quality assurance processeso Conduct research on emerging education trends, contributing to whitepapers or academic insightsQualifications &amp; Experience:· B.E/BTech/MBA· 5-15 years of relevant experience in academic program management, curriculum design, or education operations· Ability to conduct training programs and masterclasses· Experience in higher education institutions, EdTech, or corporate learning environments· Proven ability to coordinate multiple stakeholders and manage projects from concept to executionSkills &amp; Competencies:· Strong understanding of academic operations, curriculum frameworks, and NEP guidelines· Proficiency in data-driven decision-making and use of analytics for academic insights 1.· Hands-on experience with Learning Management Systems (LMS) and digital learning tools· Excellent communication, stakeholder management, and presentation skills· Creative problem-solver with a passion for innovation in educationPreferred Attributes:· Experience in emerging technologies in education (AI, Data Science, FinTech)· Exposure to industry-academia collaboration initiatives or executive education· Research publications or participation in educational forums will be an added advantage.Mandatory Skill Sets• B.E/BTech/MBA • 5-15 years of relevant experience in academic program management, curriculum design, or education operations • Ability to conduct training programs and masterclasses • Experience in higher education institutions, EdTech, or corporate learning environments • Proven ability to coordinate multiple stakeholders and manage projects from concept to execution • Strong understanding of academic operations, curriculum frameworks, and NEP guidelines  • Proficiency in data-driven decision-making and use of analytics for academic insights 1. • Hands-on experience with Learning Management Systems (LMS) and digital learning tools  • Excellent communication, stakeholder management, and presentation skills • Creative problem-solver with a passion for innovation in educationPreferred Skill Sets• Experience in emerging technologies in education (AI, Data Science, FinTech)  • Exposure to industry-academia collaboration initiatives or executive education • Research publications or participation in educational forums will be an added advantage. Years of Experience required10 to 15 yearsEducation QualificationBE/Btech/MBAEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsGenerative AIOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Artificial Intelligence, Business Planning and Simulation (BW-BPS), Coaching and Feedback, Communication, Competitive Advantage, Conducting Research, Creativity, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Implementing Technology, Inclusion, Innovation Processes, Intellectual Curiosity, Internet of Things (IoT), Learning Agility, Optimism, Product Development, Product Testing, Professional Courage {+ 15 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date<h4>Experience Level</h4>Mid Level

PriceWaterhouseCoopers Pvt Ltd ( PWC )

Training Coordinator

Deputy Manager - Process Training - Pune - REF83521C_2025194042 - Insurance - Excellent Communication - Training<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team.• Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area.• Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization.• Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field.• Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization.• Job Location - PuneQualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

Training Manager

Associate II, Scientific EducationConduct on-site assessment and selection of target trainees and hospitals, ensuring optimal quantity and quality of trainees and meeting Phaco conversion rates for the Phaco Development Program • Conduct onsite (Operating Room) and wetlab instruction and consultation for trainees converting from Extracapsular Cataract Extraction (ECCE) and Small Incision Cataract Surgery (SICS) to Phacoemulsification (Phaco) • Collaborate with outside-Alcon consultants to ensure effective trainee Phaco conversion rates and high-quality surgical results • Demonstrate product and procedural expertise to teach, model, and coach trainees and field personnel • Support Alcon Phaco Development training events, professional congresses, symposiums, and special Alcon events • Document target assessment, pre-course preparation, surgical observation, and post-course Phaco cases • Comply with all Alcon administrative and reporting procedures • Provide analytics support to Alcon internal customers and facilitate data-enabled decision-making • Support Global Business Services Global Commercial Operations (GBS GCO) business by participating in various initiatives • Work in a design team responsible for creating promotional marketing materials • Ensure quality assurance and accuracy of deliverables and deliver projects on time within stipulated deadlines • Support the creation and maintenance of standard operating procedures and develop and maintain knowledge repositories capturing qualitative and quantitative reports • Participate in knowledge-sharing sessions All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Contingent Worker</a>  Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Alcon Laboratories India Pvt Ltd

Science Instructor

Technical TrainerAbout ZscalerServing thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.We're looking for an experienced Technical Trainer to join our Cyber Academy team. Reporting to the Manager, Technical Training Delivery, you'll be responsible for:<ul><li>Instructing Zscaler technical courses and certifications online and in-class with professionalism and effective techniques</li><li>Configuring and troubleshooting Zscaler training environments, including Zero Trust Exchange, Cloud Protection solutions, and network services, while managing remote labs, configuring student pods, and resolving issues</li><li>Managing class rosters, track attendance, and collect post-class surveys</li><li>Providing support and assistance to students as needed</li><li>Delivering training onsite or virtually, with up to 90% travel, including remote locations in India, and flexibility across APJ time zones</li></ul>What We’re Looking for (Minimum Qualifications)<ul><li>4+ years of experience in technical training</li><li>Detail-oriented with the ability to tailor training to the target audience</li><li>Ability to mentor and influence effectively</li></ul>What Will Make You Stand Out (Preferred Qualifications)<ul><li>Experience as a technical instructor in network security, cloud, or SaaS technology</li><li>Bachelor’s degree in a technology major with a minor in communications, or equivalent technical/communications certifications</li><li>Strong classroom skills: presentation, listening, engagement, cultural sensitivity, and understanding</li></ul>#LI-Hybrid#LI-KM8At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:<ul><li>Various health plans</li><li>Time off plans for vacation and sick time</li><li>Parental leave options</li><li>Retirement options</li><li>Education reimbursement</li><li>In-office perks, and more!</li></ul>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers">here</a>.By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Know Your Rights: Workplace Discrimination is Illegal </a>link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Zscaler Softech

Computer Science Educator

Maintenance Instructor - Mechanical StreamJob Description:Job Description: Job title : Maintenance Training Instructor - Mechanical StreamJob location : Bangalore  Job Description Objective: To ensure that the airline / MRO maintenance personnel have acquired the necessary knowledge and competence to safely maintain and operate Airbus aircraft reliably as of Entry into Service. Main activities: ● Acquires the necessary knowledge and competence to deliver his/her duties as Mechanical Instructor ● Teaches the allotted ATA Chapters in the classroom environment, real aircraft environments and distance learning modes. ATA Chapters: 00-20, 21, 25, 26. 27, 28, 29,30,32, 35, 36, 47, 49, 50s, &amp; 70-80. and other Airbus Specialized Courses. ● Teaches and assess the airline / MRO maintenance personnel in all theoretical and practical aspects, including the real aircraft environment of maintaining and operating Airbus aircraft - in the Airbus Training Center or on Airline sites. ● Conduct duties as defined in the MTOE, ensuring procedures and processes as defined, within the scheduled timelines. ● Shall Comply with the regulatory requirements within his/her scope as well the roles and responsibilities ● Ensure that examinations are conducted in compliance with Airbus and Airworthiness Authority regulations. ● Ensure the security of the examination questions and maintain strict confidentiality and standards of an Instructor /Examiner / Invigilator ● Ensure that the information provided to the trainee is correct and corresponds with the approved course, using the approved material and means ● Keep abreast of the latest technical developments, operational and in service issues.● Shall undergo updating training at least 70 Hrs every 24 months relevant to current technology, practical skills, human factors and the latest training techniques appropriate to the knowledge being trained or examined, to maintain the instructor qualification &amp; competency ● Identify necessary knowledge, skills and attitudes that the student needs to perform his job; ● Analyze A/C maintenance tasks; usage of Technical data &amp; Documentations ● Write examination questions, checks and validates as required. ● Validate the implementation of the functional specifications, including the training objectives, the level of information and the pedagogy; ● Elaborate the functional specifications of the various required training media from the instructor perspective; ● Act as a course coordinator when deployed to conduct courses outside AITC ● Willing to travel globally as and when required to conduct courses ● Should respect &amp; protect the Intellectual proprietary rights of the organization and Confidentiality ● Must demonstrate an understanding of the CAR &amp; EASA (CAR 66 / 147 &amp; EASA Part 66 / 147) regulatory requirements. Shall remain conversant with above requirement, associated AMC’s and Guidance Material through update training.● Additionally, should have a practical working knowledge of the Maintenance Training Organizations Exposition (MTOE) and associated training procedures. ● Reports to the Training Manager and carry out other duties as directed. Qualifications ● Should hold an Aeronautical / Mechanical engineering degree Or. Holds an Aircraft Maintenance Engineer’s license endorsed with the A320 / A330 type rating Or Have evidence of previous employment as an A320/A330 Type Training Instructor. ● Experience: At least 10 years in an appropriate aeronautical environment (production or maintenance) ● Should be proficient and autonomous on Common MS Office applications. ● Ability to work independently &amp; adapt to the team in a transnational environment ● Ability to communicate effectively (oral, writing &amp; presentations)  Other requisites:<ul><li>Relevant are those candidates with the experience range of between (10-25) years of experience (which is not more than 48 years of age)</li><li>Instructors / AME' with any EASA &amp; / or DGCA license endorsement in Airbus fleet (mechanical stream) are suitable for this requirement</li><li>(B1 / mechanical) licenses on A350 will be an added advantage</li></ul>Job Disclaimer &amp; Notifications: We bring to the notice of all concerned that Airbus India Pvt. Ltd (hereinafter referred to as "AIPL") follows a fair and merit-based employee selection and recruitment practice. Airbus India does not: ● Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo mail, Hotmail and others ● Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at AIPL ● Charge / accept any form of consideration or security deposit from job seekers and applicants during any stage of the selection and/ or recruitment process ● Request for your credit card number or bank account number It has come to our attention that fake job offers under the aegis of Airbus India or Airbus India Pvt. Ltd. have been circulated by unauthorized personnel. On receipt of an interview call for any job at AIPL, the candidate may take some measures such as visiting the official website or career site of Airbus to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details and any other relevant information  For further information on Airbus India Careers, please click here. Please check<a href="http://www.airbus.com/" rel="noopener noreferrer" target="_blank"> www.airbus.com</a> to get the contact details and enquire with the company to confirm if any information that you have received is genuine; do not respond to any fraudulent communication. AIPL will not be responsible to anyone acting on an employment offer not directly made by Airbus India Pvt Ltd. anyone making an employment offer in return for money or other type of gain is not authorized by AIPL and is not offering an approved job. AIPL reserves the right to take legal action, including criminal action, against such individuals/entities **Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse work environment. AIPL selects job applicants (internal and external) on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or differently abled/ (dis)ability. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:Airbus India Private LimitedEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Training support &amp; services &lt;JF-CS-TS&gt;By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to <a href="mailto:emsom@airbus.com" rel="noopener noreferrer" target="_blank">emsom@airbus.com</a>.At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.<h4>Experience Level</h4>Mid Level

Airbus Group India Pvt Ltd

Maintenance Trainer

Sr. Specialist, Learning ManagementSenior Specialist, Learning ManagementAre you our “TYPE”?Monotype GlobalNamed "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day.  The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.  Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Monotype Solutions India Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales. Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.  Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.Monotype is seeking an LMS Administrator to support the GTM Enablement team. As an LMS Administrator, you will be responsible for creating and maintaining all Sales resources in Mindtickle.  You will also be responsible for the creation and curation of learning assets, including participant guides, e-learning modules, surveys, scorecards, and other resources. You will work closely with the GTM Enablement &amp; Sales Leadership Teams to implement and continually improve digital training content. What you’ll be doing:<ul><li>Create Learning Plans/Curriculums, Editing &amp; updating e-learning modules.</li><li>Maintain Sales-facing pages and content in Mindtickle.</li><li>Stay updated on new Mindtickle features and recommend optimizations.</li><li>Ensure compliance with process, technology and data requirements according to system governance.</li></ul><ul><li>Lead efforts to identify, troubleshoot, and resolve LMS-related system issues. Help to identify and prevent problems before they occur.</li><li>Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.</li><li>Partner with the GTM Enablement team to digitize existing training content.</li><li>Responsible for running reports on program evaluations and assessments.</li><li>Conduct regular reviews of training feedback to evaluate training intervention success.</li><li>Establish standard reports and dashboards that are accurate and timely and enable managers, training team, and other internal stakeholders to determine training effectiveness.</li><li>Based on reporting, recommend adjustments to learning content management, workflow processes, and user experience that would improve the learner experience and business impact.</li><li>Maintain training events and information across Monotype’s technology.</li><li>Create new training modules.</li><li>Continually evolve our LMS strategy.</li></ul>What we’re looking for:<ul><li>Bachelor’s degree.</li><li>Minimum 3-7 years of work experience working on any LMS system (preferably Mindtickle).</li><li>Ability to effectively manage and prioritize multiple projects.</li><li>Strong attention to detail and quality with exceptional organizational skills.</li><li>Good experience with Microsoft Office, data analysis and reporting.</li><li>Excellent interpersonal, presentation, and verbal &amp; written communication skills.</li><li>Ability to comfortably work in a deadline-oriented environment.</li><li>Creative, inquisitive, and coachable; ability to take constructive feedback.</li><li>Should be comfortable working East Coast hours when needed (for onboarding and one-off training requirements.)</li></ul><h4>What’s in it for you:</h4><ul><li>Hybrid work arrangements and competitive paid time off programs.</li><li>Comprehensive medical insurance coverage to meet all your healthcare needs.</li><li>Competitive compensation with corporate bonus program &amp; uncapped commission for quota carrying Sales.</li><li>A creative, innovative, and global working environment in the creative and software technology industry.</li><li>Highly engaged Events Committee to keep work enjoyable.</li><li>Reward &amp; Recognition Programs (including President's Club for all functions).</li><li>Professional onboarding program, including robust targeted training for Sales function.</li><li>Development and advancement opportunities (high internal mobility across organization).</li><li>Retirement planning options to save for your future, and so much more!</li></ul>Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.#LN-DI<h4>Experience Level</h4>Senior Level

Monotype Solutions India

Training Associate

Analyst - Learning<h4>Job title: Analyst - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base.</li><li>Conduct in-depth investigations on user cases and articulate the findings in a concise manner.</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow)</li><li>Provide customer service to end-users and e-learning admins in writing.</li><li>Survey user satisfaction with the LMS application and its user support. Records and analyses information in order to contribute to service improvement.</li></ul>About you:<ul><li>Experience: 1 year of professional experience is a requirement. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Quick Learner with Proactive customer focus. Attentive to customer needs and feedback</li><li>Technical skills: E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Good communication skills (both verbal and written).</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

Analyst

Manager, Technical TrainingWe are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed &amp; Courageous. We foster your talent, with us you shine.<ul><li>Conduct the Knowledge / Skill assessment modules as per defined schedule. Basis on the Knowledge skill Gap, plan and conduct the Competence Development programs (ie the annual technical training calendar) with the vision “Right Training for Right Person”. Support the Ongoing Competence Development programs for the current employees of Organization.</li><li>Assist with or facilitate technical training programs. Responsible for all other administrative functions relating to the effective management of the training. Identify and coordinate with external technical writers and consultants to assist in the design and delivery of various training program. Ensure the India technical competence development plan is effectively developed (ie the Technical Training Calendar), managed, and implemented. Coordinate with Service Operations Manager to ensure effective implementation of field training of the trainees.</li><li>Prepare Training effectiveness reports and present to Management team with clear progress path and practical value delivered. Maintain records of the progress of the Trainees / Students both in the academy and in the field/post training on site assessment.</li><li>Ensure the Organization Standards are implemented and implement competence development systems and processes within the service operations in line with Organization EHS policies, procedures, and objectives at all times.</li><li>Participate in the development of training policies and procedures in conjunction with human re source team to ensure efficient process are in place for recruitment and retention of Academy students and graduates.</li></ul>Experience : 10 Yrs, (specifically with different model of Normet mining equipments handling the technical trouble shooting) #LI-DNICome and share your courage to shine with us!Visit our <a href="http://www.normet.com/en/discover-normet/careers/" rel="noopener noreferrer" target="_blank">career website</a> for more information.<h4>Experience Level</h4>Mid Level

Normet India Private Limited

Training ManagerJOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Establishes guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets• Participates in the development of the Training budget as required.• Manages budget in alignment with Human Resources and property financial goals.• Manages department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

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