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IN_Manager_Instructional Designer__Data Analytics_ Advisory_BangaloreLine of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismData, Analytics &amp; AIManagement LevelManagerJob Description &amp; SummaryAt PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more <a href="https://www.pwc.in/about-us.html" rel="noopener noreferrer" target="_blank">about us</a>.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.Job Description &amp; Summary: A career within…. A career within Data and Analytics services will provide you with the opportunity to help organizations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organizational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organizations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.Responsibilities:· Analyze learning needs and define instructional objectives. · Design and develop eLearning modules, job aids, infographics, and workshop materials. · Apply instructional design models (ADDIE, SAM) and adult learning theories. · Ensure accessibility compliance (WCAG 2.2 AA) and inclusive design. · Collaborate with media designers, project managers, and QA analystMandatory skill sets:· Proficiency in tools like Articulate Rise, Vyond, and MS Office.Preferred skill sets:· Design infographics, illustrations, and animations for training materials.Years of experience required: 7-11Education qualification:B.Tech / M.Tech / MBA / MCAEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsArticulate Suite, MS OfficeOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Applied Macroeconomics, Business Case Development, Business Data Analytics, Business Intelligence and Reporting Tools (BIRT), Business Intelligence Development Studio, Coaching and Feedback, Communication, Competitive Advantage, Continuous Process Improvement, Creativity, Data Analysis and Interpretation, Data Architecture, Database Management System (DBMS), Data Collection, Data Pipeline, Data Quality, Data Science, Data Visualization, Embracing Change, Emotional Regulation, Empathy {+ 29 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date<h4>Experience Level</h4>Mid Level

PriceWaterhouseCoopers Pvt Ltd ( PWC )

Instructor

Senior - Digital LearningWe are recruiting for an Instructional Designer (Senior) in the Managed Services LMS - DLMS team. The purpose of this role is to design engaging and interactive digital learning solutions such as eLearning, videos, infographics, and performance support resources. These learning solutions should be innovative, engaging and help learners retain and use what they’ve learnt in their daily roles and responsibilities.Job details<ul><li>Proposed designation Senior/Team Leader (Instructional Designer)</li><li>Role type Team contributor</li><li>Reporting to  Assistant Manager</li><li>Geo to be supported  United States</li><li>Work timings 11:30 AM to 8:00 PM</li></ul><ul><li>Understand business problems and learner profiles to design a learning solution and its evaluation methodology</li><li>Design new or refresh existing digital learning programmes (eLearning, animated videos, games)</li><li>Work with Subject Matter Experts (SME) and onshore stakeholders to ensure that the learning design meets the learning objectives and key success criteria</li><li>Build effective relationships with onshore and offshore teams (other instructional designers, learning developers, graphics and video experts, project managers) to build visually engaging and interactive learning content</li><li>Project manage the learning design and development lifecycle from conception through to deployment and go-live. In the event of scope changes, risks, and issues, mitigate and provide clear directions to learning, graphics and media developers</li><li>Ensure published content meets technical design and functional requirements</li><li>Review and/or update existing learning content as per post course evaluation</li><li>Ensure all learning projects are executed as per agreed team processes and methodologies</li><li>Provide mentorship and quality assurance support to junior instructional designers by reviewing their deliverables to ensure alignment with established standards and best practices</li></ul>Educational qualifications<ul><li>Candidates should be Graduate or above</li></ul>Work experience<ul><li>6-8 years of experience in using a variety of techniques to develop engaging instructional content that also effectively address learner performance and business gaps</li></ul>Mandatory technical &amp; functional skills<ul><li>Clear understanding of learning content design and development lifecycle (content handover, content analysis, detailed content design, storyboarding, media sources, build, quality assurance, deployment)</li><li>Working with onshore stakeholders, onshore subject matter experts and offshore learning design team members to build innovative learning solutions</li><li>Ability to work with multiple project stakeholders and manage multiple projects concurrently</li><li>Excellent language (written and verbal) skills</li></ul>Preferred technical &amp; functional skills<ul><li>Ability to evaluate the impact of learning on performance and business goals</li><li>Analyze existing and emerging technologies to propose their use in an instructional environment</li><li>Experience in using learning tools such as Articulate 360.</li></ul>Key behavioral attributes/requirements<ul><li>Personal drive and positive work ethic to deliver measurable results within tight deadlines and in demanding situations</li><li>High focus on attention to detail; drive and commitment towards delivering high quality service to the KPMG stakeholders</li><li>Flexibility to adapt to a variety of engagement types and working styles, and strong time management skills</li></ul><h4>Experience Level</h4>Senior Level

Kpmg India Services Llp

Senior Learning Experience ManagerAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per PIDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Academic Mentor

Sr Training & Quality ManagerJob Title:Sr Training &amp; Quality ManagerJob DescriptionJob Description Summary Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.• Lead TQ support for a new strategic offering, training and quality as a Service for our clients.• Provide Training and quality support, development of metrics and dashboards in line with customer requirements.• Ability to lead a team, coordinate with other locations and drive standardized practices.• Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.• Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.• Drive continuous improvement program across processes.• Analysis of utilization, efficiency and available data for the process.• Undertake detailed process improvement studies and up skills the team members• Ability to get out of the box ideas and Process Improvement Initiatives in the process• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.• Should drive Process Control &amp; Compliance in addition to managing Audit requirements.• Innovate new ways of learning and help drive adoption of Tech infused learning solutions.• Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.• Mentor Green Belt/Yellow Belt projects.Profile and Experience:• 11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain.• Experience in banking domain is preferred.• Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.• Strong client-facing skills with excellent communication, negotiation and conflict management skills.• Strong Process Knowledge and Compliance to Multiple Audit procedures.• Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job• Experience in implementing innovative solutions and driving technologies, automation.• Analytical acumen and the ability to streamline complex processesLocation:IND Gurugram - Ground Floor 243 Tower A SP Infocity Udhyog Vihar Phase - 1Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Quality Manager

Executive/Senior Executive Training & Quality Assurance - Vikhroli EastAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Trainer

Senior Associate DirectorRole<ul><li>Work with KGS Advisory Learning Leader to create strategies with emphasis on stakeholder relationships to deploy L&amp;D solutions</li><li>In collaboration with Managed Services Business stakeholders and Advisory Learning Leader, create and execute Service Line specific partnership strategies for the L&amp;D function. </li><li>Lead a People Development pillar for specific career level across the firm. </li><li>Oversee the day-to-day L&amp;D operations and L&amp;D budget utilization across locations and service lines </li><li>Plan, lead, participate in and deliver on national and global projects with cross-location teams</li><li>Deliver workshops on topics based on needs that come up from time to time, including leadership, teaming, innovation, change management and any specialized topics across locations</li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li><li>Lead and participate in Global projects to bring best practices and standardization</li><li>Play a key role in contributing to L&amp;D goal setting and management</li><li>Set goals and conduct performance appraisal for team members</li><li>Drive Senior Leadership training initiatives across centers</li></ul>Behavioral / team skills<ul><li>Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes</li><li>Have working knowledge of MS Excel and MS PowerPoint</li><li>Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management</li><li>Possess outstanding interpersonal, customer service and relationship building skills</li><li>#KGS</li><li>#LI-DB3</li></ul>Experience<ul><li>Minimum 15 years of professional experience of which at least 7 in the L&amp;D function of a large corporation</li><li>Experience in managing end to end learning process from design conception to deployment</li><li>Stand-up facilitation experience of at least 7 years</li><li>Strong experience in building stakeholder relationships and managing projects</li><li>Have excellent written and spoken English skills</li><li>#KGS</li><li>#LI-DB3</li></ul><h4>Experience Level</h4>Mid Level

Training and Development Manager

Instructional Designer: Learning Experience & Multimedia SpecialistKey Responsibilities:<ul><li>Design and produce multimedia learning assets (e.g., templates, guides, toolkits, videos, podcasts, animations) using tools like Camtasia or the Adobe Creative Cloud Suite</li><li>Develop learner-centric experiences including learner personas, learner journeys, and engagement activities</li><li>Create associate-facing communications such as training announcements, newsletters, and promotional materials</li><li>Collaborate with leaders and SMEs to script, storyboard, and validate content</li><li>Ensure accessibility, localization, and brand alignment across all content</li><li>Support integration of multimedia into SCORM packages and LMS platforms</li><li>Contribute to measurement strategies and feedback loops to improve learning impact</li></ul>Ideal Candidate Profile:<ul><li>Strong proficiency in multimedia production tools and techniques</li><li>Experience in instructional design and adult learning principles</li><li>Creative communicator with a knack for storytelling and visual design</li><li>Ability to balance strategic thinking with hands-on content creation</li><li>Familiarity with LMS platforms and SCORM standards</li><li>Comfortable working in a fast-paced, global, and regulated environment</li></ul>ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Contingent Worker</a>  Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.<h4>Experience Level</h4>Entry Level

Alcon Laboratories India Pvt Ltd

Sr. Manager, Training & QualityJob Title:Sr. Manager, Training &amp; QualityJob DescriptionConcentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Position: Sr. Manager, Training &amp; Quality The Role We are looking for a seasoned professional who would oversee training and quality as a function for a client in financial services. The identified resource is expected to lead standardization, adoption of best practices from the industry and implement the new concepts of training &amp; quality, which help meet our overall business objectivesEssential Job Elements:<ul><li>Lead TQ support for a new strategic offering, training and quality as a Service for our clients.</li><li>Provide Training and quality support, development of metrics and dashboards in line with customer requirements.</li><li>Ability to lead a team, coordinate with other locations and drive standardized practices.</li><li>Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.</li><li>Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.</li><li>Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.</li><li>Drive continuous improvement program across processes.</li><li>Analysis of utilization, efficiency and available data for the process.</li><li>Undertake detailed process improvement studies and up skills the team members</li><li>Ability to get out of the box ideas and Process Improvement Initiatives in the process</li><li>Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.</li><li>Should drive Process Control &amp; Compliance in addition to managing Audit requirements.</li><li>Innovate new ways of learning and help drive adoption of Tech infused learning solutions.</li><li>Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.</li><li>Mentor Green Belt/Yellow Belt projects</li></ul>Profile and Experience: <ul><li>11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain in banking processs, especially in fincrime, fraud, and disputes.</li><li>Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.</li><li>Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.</li><li>Strong client-facing skills with excellent communication, negotiation and conflict management skills.</li><li>Strong Process Knowledge and Compliance to Multiple Audit procedures.</li><li>Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job</li><li>Experience in implementing innovative solutions and driving technologies, automation.</li><li>Analytical acumen and the ability to streamline complex processes. </li></ul>Location:IND Gurugram - 2nd Flr RMZ Infinity Plot No. 15Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Dy. Manager Business Analyst - Education JobYASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire RPA BA Professionals in the following areas : <ul><li>8-12 years of experience with minimum 5 years of Business Analysis/functional consultant experience in Education domain </li><li>Deep understanding of education landscape </li><li>Familiarity with relevant policies, regulations, and current issues in education</li><li>In-depth knowledge of core Education processes in departments such as Financial Aid, Veteran Aid, Admission and Record operation etc…</li><li>Experience with industry-specific software applications (e.g., SAP, PeopleSoft, Campus Solution, Banner, Canvas etc).</li><li>Staying abreast of the latest industry trends, technologies, and regulatory changes.</li><li>Adapting to new technologies and their impact on the Education industry (e.g., AI, blockchain, IoT).</li><li>Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing (UAT), and product documentation</li><li>Ability to effectively elicit, analyze, and document complex business requirements from stakeholders.</li><li>Process Mapping &amp; Improvement: Identifying inefficiencies in existing processes and proposing solutions for optimization.</li><li>Analyzing Education data to identify trends, assess risks, and support decision-making.</li><li>Understanding of RPA </li></ul><ul><li>Primary Skills/ Character:</li><li>Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings</li><li>Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria</li><li>Strong interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and peers</li><li>Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features</li><li>Ability and desire to lead, direct, and empower team members without formal management authority</li><li>Look for opportunities to innovate and take thoughtful risks to get the work done better and faster</li><li>Ability to blend business analysis with technical skillset to develop efficient processes</li><li>Must have enough technical background to be able to create proper functional requirements and detail specifications. </li><li>Ability to work effectively in both a team environment and independently, both with internal and external (partner) resources. </li><li>Roles and Responsibilities: </li><li>Work with customers (business sector and shared services) to conduct requirements gathering activities using workshops, brainstorming, interviews, observation, prototyping, use cases, task and workflow analysis</li><li>Lead information gathering sessions with business stakeholders to identify automation opportunities and document current/future state business processes </li><li>Responsible to work with customers to prioritize processes for automation by applying the right automation criteria and calculate ROI</li><li>Stay up-to-date on emerging trends, technologies, and best practices within Education Industry and support presales team on functional aspects and help creating artefacts as and when required</li><li>Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows</li><li>Ensure that requirements meet the business objectives and automation solution design</li><li>Ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers</li><li>Serve as a project driver and executer for various initiatives, working with program lead, technology, support, and customers of the platform as appropriate</li><li>Work closely with developers, functional experts from business teams and project manager to ensure development is according to approved requirements</li><li>Drive requirements definition, lead solutions discussion, solution review and planning best practices to solve tough problems</li><li>Facilitate Program Increment (PI), sprint planning and daily stand-ups</li><li>Perform deliverable reviews against acceptance criteria</li><li>Ensure CoE standards, best practices, toll gates and controls are automated, implemented and followed using platform capabilities</li><li>Oversee the implementation team and solution, which is managing E2E delivery and be the client SPOC</li><li>Qualification: </li><li>Bachelor in Engineering/ B.E /B. Tech, MBA or required equivalent. Master’s degree is preferred but not mandatory</li><li>Green/Black Belt in Six Sigma is an added advantage</li></ul> At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles<ul><li>Flexible work arrangements, Free spirit, and emotional positivity</li><li>Agile self-determination, trust, transparency, and open collaboration</li><li>All Support needed for the realization of business goals,</li><li>Stable employment with a great atmosphere and ethical corporate culture</li></ul><h4>Experience Level</h4>Senior Level

Yash Technologies Private Limited

Business Analyst

Assistant Manager - Learning & DevelopmentAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture</li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Ensure the effective design, delivery, and evaluation of training programs that enhance employee skills, knowledge, and performance.Role Accountability<ol><li>Program Development and Implementation: Design and implement training programs that align with organizational goals and address skill gaps</li><li>Facilitation and Delivery: Conduct training sessions &amp; workshops ensuring they are engaging and effective</li><li>Assessment and Evaluation: Develop and administer assessments to measure the effectiveness of training programs and the retention of knowledge</li><li>Continuous Improvement: Regularly review and update training materials and methods to ensure they remain relevant and effective</li><li>Employee Development: Support employees in their professional growth by identifying development needs and providing appropriate learning opportunities.</li><li>Collaboration: Work closely with other departments to ensure training programs meet the needs of the organization and its employees</li><li>Resource Management: Manage training resources, including budgets, materials, and external partnerships, to ensure efficient program delivery</li><li>Reporting and Analysis: Track and report on training metrics, such as completion rates and knowledge retention, to demonstrate the impact of training initiatives</li><li>Support and Guidance: Provide ongoing support and guidance to employees, helping them apply new skills and knowledge in their roles</li><li>Compliance and Standards: Ensure all training programs comply with industry standards and regulatory requirements</li></ol>Measures of Success<ol><li>Training Attendance Rate: The percentage of employees who attend scheduled training sessions</li><li>Course Completion Rate: The percentage of employees who complete the training programs they start</li><li>Average Time to Completion: The average time it takes for employees to complete training programs</li><li>Post-Training Assessment Results: Scores from assessments conducted after training to measure knowledge retention and understanding</li><li>Learner Satisfaction Rate: Feedback from employees on their satisfaction with the training programs, often gathered through surveys</li><li>Learner Retention Rate: The percentage of knowledge and skills retained by employees over a specified period after training</li><li>Job Performance Impact: The improvement in job performance metrics, such as productivity or quality of work, following training</li><li>Training ROI (Return on Investment): The financial return generated from training investments, calculated by comparing the cost of training to the benefits gained</li><li>Reduction in Skill Gaps: The decrease in identified skill gaps within the organization as a result of targeted training initiatives</li><li>Training Program Quality: Regular evaluation of training content and delivery methods to ensure they meet high standards</li><li>Business Stakeholder feedback</li><li>Project Completion Timelines</li></ol>Technical Skills / Experience / Certifications<ol><li>Learning Management Systems (LMS): Proficiency in using and managing LMS platforms to deliver, track, and report on training programs</li><li>Awareness of Instructional Design and Content Development tools, models and best practices</li><li>Assessment and Evaluation: Competence in creating and administering assessments to measure training effectiveness and employee learning outcomes</li><li>Data Analysis and Reporting: Ability to analyze training data, generate reports, and use insights to improve training effectiveness</li><li>Project Management: Experience in planning, executing, and overseeing training projects to ensure they are completed on time and within budget</li><li>Facilitation Skills: Strong skills in facilitating both in-person and virtual training sessions, ensuring they are engaging and effective</li><li>Change Management: Understanding of change management principles to effectively implement and manage training initiatives</li><li>Behavioral Training Techniques: Proficiency in techniques for conducting behavioral training sessions, such as role-playing, simulations, and interactive activities</li><li>In-depth Cards Domain Knowledge across functions &amp; Working knowledge of any CRM would be an added advantage</li></ol>Competencies critical to the role<ol><li>High impact communication</li><li>Stakeholder Management </li><li>Business Acumen</li><li>Detail Orientation</li><li>Process Orientation</li><li>Program Management</li><li>Data Analysis</li><li>Ability to negotiate and influence</li><li>Managing Conflicts and dealing with difficult situations</li></ol>Qualification Graduation or Post Graduation DegreePreferred IndustryCredit Cards, BPO, Banks, NBFCs, Telecom, Insurance<h4>Experience Level</h4>Mid Level

Sbi Cards And Payment Services Limited

Center Incharge

Specialist - Learning<h4>Job title: Specialist - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base. Conduct in-depth investigations on user cases and articulate the findings in a concise manner</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow). Provide customer service to end-users and e-learning admins in writing. Support the creation and maintenance of knowledge articles based on the process content provided</li></ul><ul><li>Survey user satisfaction with the LMS application and its user support. Records and analyzes information in order to contribute to service improvement. Effectively handle incoming tickets from employees regarding e-learning applications. Effectively operate in all supporting technology applications required of the role. Analyze and resolve common and rare inquiries using step-by-step instructions and/or subject matter expert knowledge</li><li>Meet the desired incident management KPIs. Deliver high-quality standard service to internal employees. Continuously seek out ways to improve user satisfaction. Demonstrate knowledge of Global Learning Services processes and procedures provided. Support the incident management process by contributing to knowledge articles based on the content provided in English and Local language. Identify process improvement opportunities through elimination of redundant activities</li><li>Prepare reporting on KPI’s and other metrics. Crosstrain support teams and new-joiners for Learning processes. Mitigate major issue resolution plan with all affected Learning groups. Proactively participation in upcoming Transitions, process changes. Actively looking for ways of Process Improvement.</li></ul>About you:<ul><li>Experience: 3 years of professional experience is a requirement Technical. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback.</li><li>Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback. </li><li>Technical skills: MS Office knowledge. Experience in incident management tools. ServiceNow expertise is an advantage. LMS experience is preferred. Strong customer service focus. Customer service experience. Good communication skills (both verbal and written). E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred Interpersonal. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Fluent in English.</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

Senior Branch Marketing ConsultantJob DescriptionCompany Description:FES Study Abroad is a leading provider of guidance and support for aspiring international students. With a legacy of excellence in immigration services, FES Study Abroad offers comprehensive counselling, admission support, and visa guidance to help students fulfil their dreams of studying abroad. Our dedicated team of seasoned specialists is committed to ensuring a smooth and enriching journey towards international studies.Job Description:We are seeking an experienced and dynamic Business Development Consultant to join our team. The successful candidate will play a crucial role in driving the growth of our overseas education services by identifying new business opportunities, generating leads, building strong relationships with stakeholders, and expanding our market presence. This is an on-site role located in Bengaluru.Key Responsibilities:• Develop and implement strategic business development plans to achieve growth targets. • Identify and pursue new business opportunities in the overseas education sector. • Generate leads through various channels, including networking and industry events. • Build and maintain relationships with educational institutions, agents, and other stakeholders. • Conduct market research to identify trends and opportunities in the overseas education industry. • Collaborate with the marketing team to create and execute effective promotional campaigns. • Attend industry events, fairs, and conferences to network and promote our services. • Provide regular reports on business development activities and progress towards goals.Requirements:• Bachelor’s degree in business, Marketing, Education, or a related field. • Proven experience in business development, preferably in the overseas education sector. • Strong understanding of the overseas education market and industry trends. • Excellent communication, negotiation, and interpersonal skills. • Ability to generate and qualify leads effectively. • Ability to work independently and as part of a team. • Strong organizational and time management skills. • Willingness to travel as needed. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.<h4>Experience Level</h4>Senior Level

Fragomen Immigration Services India Pvt Ltd

Senior Counsellor

Manager, Enterprise Onboarding and Learning DeliveryTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.As the Manager, Enterprise Onboarding, you will be responsible for shaping a world-class onboarding journey that sets every new hire—regardless of level, function, or location—on a path to long-term success. This is a highly visible role that blends facilitation excellence with program strategy and operational execution. Your leadership will directly influence how new hires experience our culture, understand our business, and integrate into a dynamic, high-performing organization.In this role, you’ll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You’ll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you’ll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.Responsibilities:* Advanced Facilitation &amp; Delivery Skills - Required * Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders. * Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one. * Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone. * Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings. * Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level. * Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience. * Familiarity with adult learning principles and a variety of learning modalities. * Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities. * A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month. * Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs. * Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&amp;D colleagues to ensure programs reflect enterprise priorities and stakeholder input. * Enterprise Skilling &amp; Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.  * Examples include: Managing at Salesforce, Agentforce Learning Day, M&amp;A Enterprise Onboarding and Learning experiences, and more. * Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences. * Measurement &amp; Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement. Requirements:* 10+ years of experience in onboarding and/or learning &amp; development facilitation, with a proven ability to deliver engaging, high-impact learning experiences. * Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives. * Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders. * Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one. * Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution. * Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions. * Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment. * Familiarity with Salesforce, Slack, and Google Workspace tools preferred.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Mid Level

Salesforce.com India Pvt Ltd

Senior Group Manager - HPS Process Training - REF56951R<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Key Responsibilities:<ol><li>Strategic Planning &amp; Execution:<ul><li>Develop and execute a long-term training strategy aligned with business goals and operational requirements.</li><li>Identify skill gaps, design learning programs, and implement effective training roadmaps.</li><li>Collaborate with senior leadership to align training objectives with organizational growth plans.</li></ul></li><li>Training Design &amp; Delivery:<ul><li>Oversee the development of training content, including process-specific, soft skills, and leadership development modules.</li><li>Ensure delivery of high-quality training programs through in-person, virtual, and blended learning methods.</li><li>Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.</li></ul></li><li>Performance Management:<ul><li>Assess training effectiveness through feedback, assessments, and data-driven performance metrics.</li><li>Partner with Operations and Quality teams to drive improvements in productivity, compliance, and service quality.</li><li>Monitor individual and team performance, identifying trends and implementing corrective training plans.</li></ul></li><li>Leadership Development &amp; Coaching:<ul><li>Lead, mentor, and coach a team of trainers, ensuring continuous professional growth and high performance.</li><li>Design leadership development programs to build a strong talent pipeline within the organization.</li></ul></li><li>Stakeholder Engagement:<ul><li>Collaborate with clients, internal teams, and external vendors to ensure training programs meet expectations and evolving business needs.</li><li>Present insights and progress reports to senior leadership, demonstrating the impact of training initiatives.</li></ul></li></ol><h4>Qualifications</h4><ul><li>Education: Bachelor’s degree in business, Human Resources, or related field (Master’s preferred).</li><li>Experience: 7–10 years in training and development, with at least 4 years in a leadership role within a BPO or similar fast-paced environment.</li><li>Expertise in LMS platforms, e-learning tools, and instructional design techniques.</li><li>Proven ability to lead high-performing teams and manage large-scale training programs.</li><li>Exceptional communication, presentation, and stakeholder management skills.</li><li>Strong analytical mindset with experience in performance metrics and ROI measurement.</li><li>Flexibility to adapt to changing business needs and deliver results under tight deadlines.</li></ul><h4>Experience Level</h4>Senior Level

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