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Learning Manager-Métier Structure, Training SupportReq ID:497400 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwideAlstom is hiring a Learning Manager-Métier Structure, Training Support for the global learning catalog offer of Bid, Project, Planning &amp; Commercial management. In this role, you will oversee Learning &amp; competencies development by leading and reflecting any updates regarding the global métier structure to the available global training offer for the respective communities.    Purpose: Oversee Learning &amp; competencies development by leading the global métier structure update of job codes/competencies/competency matrixes and job descriptions for Commercial as well as Bid &amp; Project Management community including onboarding digital page for new joiners.The role is key to enable our communities are structured across Alstom in a harmonized way across all regions and Product Lines. All aspects of métier structure need to be continuously enhanced and updated to cover the actual business demand of Alstom operating model and yearly HR-run update cycle. Community competencies are to be as harmonized as possible across all Group PMO and Group Planning Métiers and for transversal competencies aligned with other functions.  The onboarding program is to be developed and updated via regular new releases that requires coordination and creation of new content such as video testimonials as new processes or tools become available. Main responsibilities:Main point of contact reporting to the Senior Learning &amp; Training Manager for all Community Métier Structure updates to be coordinated globally for job codes/competencies/competency matrixes and job descriptions.  Coordinate yearly HR-led update cycle for métier owners: process explanation, project timeline and suggested areas of improvement.  Follow-up with stakeholders and double check updates for consistency across all Métiers. Regular exchanges with HR for transverse competencies applicable to other métiers outside of Bid and Project Management Community.   Based on defined job competencies, support learning and development strategy needs to cover growing Tender and Project community and business demand of Alstom operating model.  Main point of contact for Onboarding digital platform updates, creation of new material including videos and maintenance. Support as well new training developments as required.You will be responsible for:<ul><li>Coordinate yearly global métier structure update with métier owners to ensure simplification and harmonization across various métiers</li><li>Maintain job code structure and associated job descriptions up to date as per latest organizational changes</li><li>Coordinate competence and matrix simplification with métier owners based on any process updates or feedback for improvement received</li><li>Support all aspects of development and updates of Onboarding Digital page to ensure up to date and efficient training is available and accessible to community.  Ensure Digital page is up to date, reflecting the latest available fundamentals and métier specific process summaries as well as available trainings.  </li><li>Develop new content for onboarding digital page: video testimonials or small micro learnings of key concepts</li><li>Maintain academy training overview list with up-to-date information regarding course content, job code allocation, competency level etc.</li><li>Support the communication and sharing of any updates regarding Métier Structure or onboarding to the community </li><li>Monitor Onboarding page statistics and activity participation by following up KPIs and other reports as per requests</li><li>Support any training development needs or certification activities as needed in collaboration with Training Managers or Learning Certification Coordinator </li></ul> In addition, you will: <ul><li>Be part of a team impacting Alstom’s Project &amp; Bid Management Community at global scale</li><li>Develop a multicultural mindset by interacting with teams located across the global the world</li><li>Develop yourself in problem solving and simplification</li></ul> Your profile:<ul><li>Business Master’s degree</li><li>Competency development and training experience</li><li>Technical knowledge of digital tools used to manage large quantities of data, sharepoint and digital learning platform </li><li>Training program development awareness</li><li> </li><li>Comfortable in an international and a multi-cultural environment</li><li>Multi-Tasking in project mode on multiple projects at once</li><li>Strong communication and powerpoint presentation skills with all levels of the organization</li><li>Strong creation skills to design learning resources in powerpoint or other tools</li><li>Script creation of key questions, topics</li><li>Managing multiple stakeholders to deliver on time </li><li>Ability to challenge the status quo</li><li>Critical Thinking / Problem solving</li><li>Conflict resolution</li><li>Business Acumen</li><li>Teamwork / collaboration</li><li>Technical competences regarding digital learning tools and Alstom university toolbox is a big asset: MS Sharepoint, Bealink, Alstom iLearn, Elucidat, Easymovie for video creations etc.</li></ul>Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?   Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.     Job Type:​Experienced​<h4>Experience Level</h4>Mid Level

Alstom Transport India Ltd

Center Incharge

Assistant ManagerAs the Assistant Manager of Learning &amp; Development (L&amp;D) for the Managed Services team, you will be responsible for supporting the Learning Leader in the design, implementation, and evaluation of training programs aimed at enhancing the skills and competencies of our team members. This role is crucial in fostering a culture of continuous learning and development within Managed Services. <ul><li>Collaborate with stakeholders to identify training needs and develop L&amp;D programs that are aligned with business objectives and employee growth.</li><li>Conduct training sessions, workshops, and seminars, ensuring the material is relevant, engaging, and tailored to diverse learning styles.</li><li>Implement measures to assess the effectiveness of training programs through feedback and performance metrics and provide insights for continuous improvement.</li><li>Work with subject matter experts to create comprehensive learning materials and resources.</li><li>Support in designing career pathway programs to facilitate employee growth and retention in the Managed Services area.</li><li>Leverage learning management systems (LMS) and other technologies to facilitate learning and track progress. </li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li></ul><ul><li>Bachelor’s degree in human resources, Business Administration, or a related field. </li><li>Master’s degree or relevant certification (such as CPLP or ATD) is a plus.</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Training and Development Manager

Analyst - Learning<h4>Job title: Analyst - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base.</li><li>Conduct in-depth investigations on user cases and articulate the findings in a concise manner.</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow)</li><li>Provide customer service to end-users and e-learning admins in writing.</li><li>Survey user satisfaction with the LMS application and its user support. Records and analyses information in order to contribute to service improvement.</li></ul>About you:<ul><li>Experience: 1 year of professional experience is a requirement. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Quick Learner with Proactive customer focus. Attentive to customer needs and feedback</li><li>Technical skills: E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Good communication skills (both verbal and written).</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

Analyst

ManagerJob details•Proposed designation Manager  - DA&amp;S L&amp;D•Reporting to  Senior Associate Director, DA&amp;S Learning &amp; Development•Business to be supported Deal Advisory &amp; Strategy•Work timings and location General Shift, MumbaiRoles &amp; responsibilitiesThe L&amp;D Manager will lead the design, execution, and continuous improvement of learning strategies and operations for DA&amp;S learning. This role requires strong collaboration with business leaders, global stakeholders, and cross-functional teams to ensure learning solutions are aligned with business goals. The incumbent will manage end-to-end training operations, oversee learning effectiveness, and drive strategic initiatives that enhance workforce capability and performance.Strategic Partnership &amp; Stakeholder Engagement•Collaborate with the DA&amp;S Leaders and business stakeholders to develop and execute service line-specific L&amp;D strategies and roadmap•Build and maintain strong relationships with internal customers, service line leaders, and global counterparts to understand evolving learning needs.•Represent L&amp;D in Mumbai, leading Mumbai specific learning initiatives and driving learning agendaL&amp;D Operations Management•Oversee day-to-day L&amp;D operations, including training calendar management, facilitator engagement, and budget utilization.•Ensure seamless delivery of training programs across locations and service lines.•Monitor and manage the quality of training delivery and vendor performance.Training Lifecycle Management•Conduct training needs analysis (TNA) to identify skill gaps and recommend appropriate learning interventions.•Design, deliver, and evaluate professional development programs and liaison with the business on technical programs.•Innovate on digital learning platforms, driving more rigor and adoption on the platforms . Explore and evaluate ways of integration of AI in learning solutions•Assess training effectiveness and continuously improve learning solutions based on feedback and business impact.Project &amp; Change Management•Lead and execute learning-related projects and initiatives aligned with organizational priorities.•Adapt to shifting priorities and contribute to change management efforts within the organization.People Leadership•Set goals, provide coaching, and conduct performance appraisals for team members.•Drive senior leadership development initiatives across centers. Mandatory  technical &amp; functional skills•Strong communication skills and ability to interact with global stakeholders and leadership teams .•Outstanding project management skills to execute multiple projects simultaneously and deliver resultsPreferred technical &amp; functional skills•Ability to effectively plan, organize, and manage L&amp;D projects which includes project scoping, resource allocation, timeline management, and stakeholder communication.•Possess outstanding interpersonal, relationship management and customer service skillsKey behavioral attributes/requirements•Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes•Have working knowledge of MS Excel and MS PowerPoint•Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management•Possess outstanding interpersonal, customer service and relationship building skillsOther information• Interview process: 3-4 rounds of interview• Does the job role involve travelling: Minimal (2-3 times in a year) • Does the busy season apply to this role?: No This role is for you if you have the belowEducational qualifications•Graduate /Postgraduate /MBA is preferred - Any SpecializationWork experience·Minimum 12 years of professional experience of which at least 7 in the L&amp;D function of a large corporation·Experience in managing end to end learning process from design conception to deployment·Stand-up facilitation experience of at least 5 years·Strong experience in building stakeholder relationship and managing projects·Have excellent written and spoken English skills<h4>Experience Level</h4>Mid Level

Instructional Designer - Global Learning D And D - Senior Associate - Temp RoleAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. 

 Position: Instructional Designer – Senior Associate Education: Any Graduate Experience: 3 – 6 years of relevant experience  The opportunity This position will support the design of individual learning items and blended learning programs. The instructional designer will work to agreed design quality standards and processes, using approved templates and tools, and will collaborate with other designers and learning professionals to support the continuous improvement of design and development speed, efficiency, and quality. In addition, the designer will develop and maintain strong relationships with content owners, Subject Matter Reviewers (SMRs), learning and performance consultants, developers, deployment teams, and vendors.  Your key responsibilities <ul><li>Actively participate in Skills Needs Analysis (SNA) conversations leading to the design of learning solutions.</li><li>Draft learning objectives that meet EY quality standards</li><li>Apply effective learning strategies and design guidelines to ensure the creation of impactful learning materials.</li><li>Assist in drafting Learning Solution Plans and contribute to the continuous improvement of learning solutions.</li><li>Create comprehensive learning documents (e.g., Storyboards, trainer/participant decks for Physical and Virtual Classroom programs) that contribute to the development of final learning assets.</li><li>Maintain strong working relationships with Subject Matter Reviewers (SMRs), graphic designers, and other stakeholders to produce effective learning solutions.</li><li>Review all learning deliverables for content flow, accuracy, language, and adherence to quality standards.</li><li>Independently liaise with SMRs for technical reviews and feedback to enhance learning materials.</li><li>Conduct quality assurance checks with SMRs, technical reviewers, and deployment teams; utilize their feedback to revise design documents.</li><li>Utilize rapid authoring tools such as Articulate Storyline, Adobe Captivate, and Articulate Studio to create engaging and interactive learning modules.</li><li>Ensure deliverables align with EY design and quality standards related to written materials.</li></ul>  Skills and attributes for success <ul><li>Strong interpersonal skills and the ability to collaborate effectively with content owners, SMRs, deployment teams, and other members of the learning team.</li><li>Excellent English written and verbal communication skills; ability to write effective instructional text, and facilitator materials.</li><li>Ability to provide clear, actionable direction to graphic designers and developers</li><li>Ability to adapt to a constantly changing and growing business environment.</li><li>Good problem-solving skills and a customer service-focused mindset.</li><li>Proactive in mentoring junior team members and facilitating effective teamwork.</li></ul>  To qualify for the role, you must have <ul><li>3 to 6 years of experience in designing courses and other learning items.</li><li>Experience in designing effective learning solutions for eLearning, Physical Classroom, and Virtual Classrooms.</li><li>Required experience in storyboarding courses and simulations using:</li><li><ul><li>Articulate Rise &amp; Storyline 360</li><li>MS Word, PowerPoint, and whiteboarding applications (ie Miro/Mural/MS Whiteboard)</li></ul></li><li>Additional experience in storyboarding for<ul><li>Videos</li><li>iPDFs/Flipbooks</li></ul></li><li>Experience in writing assessments aligned to learning objectives</li><li>Experience in applying accessibility standards and offering direction to address gaps</li></ul>  What we look for <ul><li>An experienced instructional designer who can support multiple projects concurrently.</li><li>A professional who can quickly problem-solve and can offer perspective on solutions.</li><li>A professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions and valuing diverse perspectives.</li><li>Experience in applying the US CPE requirements</li><li>Experience building and maintaining strong relationships with business customers/clients.</li><li>Ability to work in fast-paced, stressful environments to deliver required results.</li></ul>EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.<h4>Experience Level</h4>Mid Level

Ernst & Young LLP ( EY India )

Instructor

Training AnalystWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The RoleAre you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.  As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy. In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers’ IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success. You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection. But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth – where every challenge is an opportunity and innovation knows no bounds.Responsibilities:<ul><li>Report to the Training Lead and support the execution of the overall OCM training strategy.</li><li>Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.</li><li>Analyze target audiences and their learning requirements to inform the design of effective training solutions.</li><li>Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.</li><li>Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.</li><li>Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.</li><li>Contribute to the development of training plans and schedules.</li><li>Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.</li><li>Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.</li><li>Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.</li><li>Maintain training documentation and ensure materials are up-to-date and accessible.</li><li>Assist in the development of communication plans related to training initiatives.</li><li>Contribute to the development of metrics and reports to track training participation and impact.</li><li>Stay informed about best practices in training design, development, and delivery.</li></ul>Your Future at Kyndryl As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Experience<ul><li>Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.</li><li>3-5 years of experience in a training development or instructional design role.</li><li>Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).</li><li>Familiarity with instructional design principles and adult learning theories.</li><li>Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).</li><li>Experience with Learning Management Systems (LMS) administration and functionality.</li><li>Strong written and verbal communication skills.</li><li>Excellent organizational and time management skills.</li><li>Ability to work collaboratively in a team environment.   </li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).   </li><li>Strong attention to detail and accuracy.</li></ul>Preferred Technical and Professional Experience<ul><li>Certification in training and development (e.g., CPTD, ATD).</li><li>Experience with video editing and multimedia development.</li><li>Knowledge of change management principles.</li><li>Experience in a consulting environment.</li><li>Familiarity with project management basics.</li></ul> Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.<h4>Experience Level</h4>Senior Level

Kyndryl Solutions Private Limited

Training Manager

Learning Specialist - Associate<h4>Job Description:</h4>In Scope of Position based Promotions (INTERNAL only) ​Job Title: Learning Specialist - AssociateLocation: Bangalore, India Role Description<ul><li>The Global Employee Learning Team is part of Global HR Talent &amp; Development function and is responsible for the provision of a global learning offering that supports c.80,000 colleagues to deliver against Deutsche Bank’s strategic objectives and enables them as individuals to build their skills to advance their career.</li><li>In this role you will support the Global Employee Learning team to deliver its core learning products and technologies as we strive to become a stronger learning organisation.</li><li>Your role will provide project and administrative support for complex global initiatives. You will have a strong focus on educating stakeholder groups helping to tell our story that explains the breadth of learning opportunities available at Deutsche Bank. In particular you will take a supporting role for conducting learning needs analysis with the business and curating learning content / learning journeys to support requirements.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities <ul><li>Assist in conducting needs analysis with business client groups</li><li>Analysis of learning impact to make recommendations for action to stakeholders</li><li>Deliver engaging presentations that bring the Global Learning offering to life and drive adoption</li><li>Drive portfolio of own projects</li><li>Support production of key documents / presentations for various stakeholder groups</li><li>Provide Level 2 support to the Enablement Centre of Excellence for complex queries and governance submissions</li></ul>Your skills and experience <ul><li>Excellent presentation skills with experience of delivering to senior audiences</li><li>Experience of conducting Learning Needs Analysis and making learning recommendations</li><li>Strong project management skills</li><li>Excellent Excel and PowerPoint skills</li><li>Effective communication and interpersonal skills</li><li>Excellent multi-tasking, organisational and follow up skills</li><li>Strong Problem solving and analytical skills</li></ul>You will be<ul><li>Highly organised and efficient, with excellent attention to detail</li><li>Professional with a proactive approach</li><li>Confidence to liaise with people at all levels, whether face to face, by telephone or via email</li><li>Fluent in English (although German language would be a very useful skill in this role).</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.html</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.<h4>Experience Level</h4>Entry Level

Deutsche Bank

Academic Mentor

Sr. TrainerJob Title:Sr. TrainerJob DescriptionThe Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities</li><li>Accountable for achieving individual training performance metrics</li><li>Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures</li></ul>Key skills &amp; knowledge:<ul><li>Basic computer navigation skills and PC Knowledge</li><li>Minimum requirement of B2 level certification in Portuguese</li><li>Effective oral and written communication skills</li><li>Dependable with proficient attention to detail</li><li>Ability to work as a team member, as well as independently</li><li>Willingness to work in a rotational shift environment</li></ul>Educational Qualification: GraduateDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 14 IT SEZ (GST)Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Trainer

Analyst - Instructional DesigningAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description•	Individual contributor working on projects to build eLearning content for trainings •	Demonstrates a broad knowledge of Instructional Design and content creation using various tools •	Demonstrates expertise in creating self-paced learning modules using Articulate 360 software suite, with a specialization in Storyline &amp; Rise 360<ul><li>Analyze instructional design project requirements and work with Training Manager around scope and solution</li><li>Develop educational courses using ISD methodology</li><li>Using common tools and templates, design and develop learning deliverables in line with project scope</li><li>Create formative and summative assessments for training programs</li><li>Maintain and publish progress reports</li><li>Conduct training needs analyses to confirm appropriateness of learning objectives</li><li>Develop training materials associated with the project including instructor guides, participant guides, hands- on activities, handouts, diagrams and pictures, job aids and self-study materials</li><li>Create storyboards and design specifications to be used as blueprint instructions for content development</li><li>Research, analyze, design, develop, customize instructional materials for WBT (Web- Based Training)/CBT (Computer-Based Training)/ILT (Instructor-Led Training) and VILT (Virtual Instructor-Led Training)</li><li>Work on end-to-end training development through the ADDIE lifecycle</li><li>Work with different types of input material to create instructionally sound content</li><li>Create training materials within the stipulated timeline, ensuring that the deliverables are reviewed and published as per project plan</li></ul>Primary Skills<ul><li>Education: Bachelor's Degree in Instructional Design</li><li>Experience: 4 to 8 years of experience in Instructional design and content creation</li><li>Sound knowledge of instructional design principles &amp; methodologies (ADDIE, Bloom's taxonomy, Gagne's model, Kirkpatrick's training evaluation model, etc.)</li><li>Apply various instructional strategies, models, and theories to develop learning content to enhance learning transfer and greater on-the-job performance</li><li>Sound knowledge &amp; skills on visual &amp; textual storyboarding</li><li>Clear and concise writing and excellent verbal communication</li><li>Demonstrate expertise in creating self-paced modules using development tools such as Articulate Storyline 360 suite of applications</li><li>Experience in digital media is preferred</li><li>Should be collaborative and a team player who can work in multi-cultural environment</li><li>Show proficiency with MS Office, specifically MS Word and PowerPoint</li></ul>Experience<ul><li>4-8 years</li><li>Shift Timing - will vary as per project needs, should be willing to work across shifts (India or US)</li></ul>Primary SkillsShift TimeRecruiter InfoDipti Murudkardsudh@allstate.comAbout AllstateJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India <a href="https://www.allstateindia.com/life-at-allstate" rel="noopener noreferrer" target="_blank">here</a>.

Allstate Solutions Pvt Ltd

Educational Content Developer

Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Position Title:Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Job Family:EDT &gt; Learning DesignShift:Job Description:Job TitleSenior Designer Learning ExperienceRequirement TypeFull-Time EmployeeJob LocationBangaloreRequirement LevelSenior AssociateHiring ManagerManager Learning ExperiencePrimary SkillInstructional DesignBusinessGlobal HR ServicesSkill CategoryGenericABOUT ELEVANCE HEALTH<a href="https://www.elevancehealth.com/" rel="noopener noreferrer" target="_blank">Elevance Health</a> is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the <a href="https://fortune.com/ranking/fortune500/" rel="noopener noreferrer" target="_blank">Fortune 500</a> list, Elevance ranked 20 in 2025. <a href="https://fortune.com/ranking/most-powerful-women/" rel="noopener noreferrer" target="_blank">Gail Boudreaux</a>, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.   ABOUT CARELON<a href="https://www.linkedin.com/company/carelon-global-solutions/" rel="noopener noreferrer" target="_blank">Carelon Global Solutions</a> (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.OUR MISSION &amp; VALUESOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | DiversityJOB POSITIONCarelon Global Solutions India is seeking for Senior Designer Learning Experience .JOB RESPONSIBILITY<ul><li>Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools.</li><li>Primary duties may include but are not limited to: Collaborates with business partners on expected business outcomes.</li><li>Must be a consultant who has hands-on experience on designing Facilitator Guides, leading Virtual ILTs, PPTs and handouts for the team as well as the learning audiences.</li><li>Participates in needs analysis and recommends effective learning solutions. Collaborate with other content developers, graphic designers, technology consultants, technologists, and other project team members on design, development, implementation, and evaluation of learning solutions.</li><li>Uses all approved processes, tools, and templates to standard for development and reporting. Actively maintains all content.</li><li>Participates in quality review process. Participates in and contributes to Learning &amp; Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill. Provides technical direction on design and development of web-based learning technology projects, collaborates with web content owners, graphic designers and other project team members on requirements, design, development, and implementation of projects using multimedia software. Facilitates train-the-trainer sessions, meetings, and other events.</li><li>Leads mid-sized learning design and development efforts. Develops sub-project plans, functional specifications, and schedules.</li></ul>QUALIFICATION<ul><li>Any Graduate (Masters Preferred).</li><li>Requires BA/BS in Computer Sciences, Instructional Technology, or related field; 4 or more years of web design/development, and 5 or more years supporting a training/learning organization; or any combination of education and experience, which would provide an equivalent background.</li></ul>EXPERIENCEMinimum 4- 5 years of exclusive Instructional Design experienceSKILLS AND COMPETENCIESInstructional Design, Storyboard, Storyline, Quality Analyst, Authoring Tools, Stakeholder Management, Project Management, Excellent Communication Skills, Good Knowledge in MS-OfficeTHE CARELON PROMISEAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.LIFE @ CARELON<ul><li>Extensive focus on learning and development</li><li>An inspiring culture built on innovation, creativity, and freedom.</li><li>Holistic well-being</li><li>Comprehensive range of rewards and recognitions</li><li>Competitive health and medical insurance coverage</li><li>Best-in-class amenities and workspaces</li><li>Policies designed with associates at the center.</li></ul>EQUAL OPPORTUNITY EMPLOYERCarelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Reasonable AccommodationOur inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.*Disclaimer: Offered designation titles differs*Job Type:Full time<h4>Experience Level</h4>Entry Level

Carelon Global Solutions

Senior Designer

Lead Business Consultant<h4>Area(s) of responsibility</h4>The Learning and Development Support Specialist is responsible for coordinating training logistics, maintaining learning resources, and supporting communication activities to ensure the effective delivery of sales onboarding, sales skills, and product knowledge programs. This behind-the-scenes support role requires strong organizational skills, attention to detail, and the ability to collaborate with managers and learners as needed. Key Responsibilities:<ul type="disc"><li>Coordinate logistics for onsite training sessions, including travel arrangements, venue coordination, catering, and material preparation.</li><li>Maintain and update training resources on SharePoint, including uploading materials, organizing content, managing user permissions, and updating learner lists.</li><li>Support communications, such as scheduling training, sending invitations, and collecting confirmations from managers and learners.</li><li>Run reports from the Learning Management System and distribute as needed.</li><li>Track attendance and completion of training programs.</li><li>Create &amp; submit purchase orders in the organization’s procurement system.</li><li>Support the maintenance of training calendars and resource lists.</li><li>Collaborate as needed with team members to ensure effective training delivery.</li><li>Participate in special projects as assigned by the Learning Program Leader.</li></ul><h4>Experience Level</h4>Senior Level

Birlasoft Limited

Learning Partner, India<ul><li>Location:  Hyderabad</li><li>Job type: Permanent, Full time </li></ul>At Sanofi, we chase the miracles of science to improve people's lives. As we embark on our 'Take the Lead' journey, we're seeking passionate individuals to join our team. We're looking for forward-thinkers who embody our values: Aim Higher, Act for Patients, Be Bold, and Lead Together. Join us in shaping the future of Learning at Sanofi.About the jobSanofi is a leading global healthcare company. We are on a journey to attract and develop top diverse talent to join our mission to bring innovation to more and more patients around the world. The Sanofi’s Global Learning Organization is part of the Talent Management organization in People and Culture. The mission of the organization is to create a world-class learning ecosystem where employees thrive through seamless, tech-enabled learning opportunities, making Sanofi the destination of choice for career growth and leadership development. The Global Learning Organization includes the Sanofi Learning Office, Learning Institutes and  Local Learning Teams, and is supported by the Business Operations Global Learning Services organization. Shaping the Future of Learning at Sanofi means embracing a culture where we Amplify our collective potential, Aspire to new heights of excellence, and Achieve breakthrough results together. Join us in building a learning ecosystem that transforms capabilities and skills, drives innovation, and prepares all Sanofians for tomorrow's challenges.The Learning Partner reports to the Head of Local Learning Eastern. The Learning Partner is part of the Eastern Local Learning team with responsibility for the population in India, including the Hyderabad Hub. The Learning Partner actively collaborates with Learning Institutes and Labs, and engages with local business leaders, Talent Management, and other in-market stakeholders to identify learning needs and skills gaps. This input is used to inform the annual learning plan. Based on this, the Learning Partner develops an in-market deployment plan aligned with the annual learning strategy. This ensures that local learning initiatives are aligned with Strategic Workforce Planning (SWP), skills assessments, Sanofi’s strategic objectives, and specific local needs. Main Responsibilities<ul><li>Partner with in-market business and P&amp;C stakeholders to understand up- and reskilling needs</li><li>Collect local capability &amp; skills gaps and requirements and share with the Head of Local Learning</li><li>Develop local deployment plans, in alignment with the annual learning plan, for the respective market and GBU/GF, covering both functional and transversal needs</li><li>Implement local deployment plans for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Create an engagement plan for the respective market and GBU/GF, aligning with their specific needs and objectives</li><li>Localize communications material to the specific markets</li><li>Implement local engagement plan for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Partner with Global Learning Services to analyse feedback from learners, share with Head of Local Learning and actively drive continuous improvement to ensure a positive learning experience</li><li>Customize learning programs to local requirements with support and in close collaboration with Global Learning Services, incl. adapting to local standards, norms and cultural aspects and overseeing translations</li><li>Act as a Subject Matter Expert faciliator, where applicable</li><li>Identify and source SME facilitators in alignment with local deployment plan facilitation of trainings while ensuring all logistics are properly arranged for each training session</li></ul>About you<ul><li>Bachelor’s degree in related field required.</li><li>Minimum 5 years of learning and development function and/or relevant business experience in the context of a matrixed organization</li><li>Proven track record in project management and planning</li><li>Understanding of 3E’s (Education, Exposure, Experience) and how to subscribe in both the development and learning setting.</li><li>Proven communication and engagement skills with a well-developed ability to efficiently and productively communicate both verbally and in writing (English &amp; Spanish)</li><li>Advanced technical proficiency for use in live Training</li><li>Outstanding organizational skills, time management and dealing with conflicting priorities.</li><li>Strong interpersonal skills (with demonstrated stakeholder management, conflict management / resolution in group dynamic)</li><li>Experience working with senior business stakeholders to influence and be a credible business partner at all levels within the organization.</li><li>Strong facilitation skills</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Mid Level

Mentor

Associate Director - Learning Consult PartnerWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The RoleThe Learning Consulting team supports Kyndryl internal clients to determine key human performance issues and provides recommendations on how to most effectively address those issues by using the Human Performance Improvement (HPI) methodology.  In this role you will apply in-depth HPI consulting skills to diagnose how the performance and learning issues within an organization align with business needs. You will need to adapt existing or develop new learning strategies and solutions to help meet those business needs. You’ll be responsible for client relationship management, ensuring client satisfaction, and can manage all aspects of the engagement. As part of the role, you'll develop and maintain a depth of understanding in Kyndryl's GTM business strategy; recommend and collaborate to design and deploy education and programs in support of their strategy including technical, soft skills and experiential learning. You’ll be utilizing metrics and reports to provide business insights to facilitate decisions on education strategy.As the Associate Director, Learning Consulting you will specifically be responsible to:<ul><li>Develop and implement a strategic GTM development plan to achieve their targets and contribute to organizational growth</li><li>Work closely with Kyndryl GTM leaders, SME, and cross-functional teams to align development programs with overall business objectives</li><li>Make data-informed assessments on the skill gaps and development needs when making decision on programs changes</li><li>Leverage key performance indicators (KPIs) to measure the effectiveness of development programs</li><li>Work within the organization to identify challenges and implement process/infrastructure solutions</li><li>Represent the organization at conferences and other events related to skills development.</li></ul> Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.To be successful in this role you’ll have the following skills and experience:<ul><li>A bachelor's degree in a relevant field such as Business, Education, Organizational Development, or a related discipline</li><li>8+ years of experience in training and development. Demonstrated experience in progressively responsible roles within learning and development</li><li>Ability to design, develop, and implement effective training programs and materials; Proficiency in creating engaging and interactive training content</li><li>Proficiency in learning and development principles, adult learning theory, and instructional design. Familiarity with modern training techniques and technologies, including e-learning platforms and Learning Management Systems (LMS)</li><li>Proven leadership and management experience, including the ability to lead a team of learning and development professionals. Experience in setting goals, managing budgets, and executing strategic plans</li><li>Strong analytical and data interpretation skills to assess training program effectiveness and make data-driven improvements</li><li>Excellent written and verbal communication skills to convey complex concepts clearly and engage learners. Ability to deliver effective presentations and facilitate training sessions</li><li>Project management skills to effectively plan, execute, and oversee multiple training initiatives simultaneously</li><li>Strong interpersonal skills to build relationships with sales leaders, cross-functional teams, and external vendors. Ability to collaborate effectively with various stakeholders</li><li>Familiarity with leadership development principles can be beneficial as it can support the growth and development of sales leaders.</li></ul> Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.<h4>Experience Level</h4>Mid Level

Associate Director

Executive/Senior Executive Training & Quality Assurance - VikhroliAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

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