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Instructional DesignerJob title: Instructional designer·       Location: Hyderabad·       Job type: Permanent and Full time  About the jobOur Team:Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&amp;D, Data &amp; Digital functions​. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, Globally. Main responsibilities: ·       Design and develop engaging instructional materials and e-learning modules.·       Collaborate with subject matter experts to gather content and ensure accuracy.·       Utilize learning management systems (LMS) to deliver and track training programs.·       Apply instructional design principles to create effective learning experiences.·       Conduct needs assessments and analyze learner feedback to improve training materials.·       Maintain project documentation and manage timelines effectively.About youExperience Required<ul><li>1-3 years of experience in Instructional Designing</li><li>Proven track record of managing and delivering high-quality learning content.</li><li>Experience working with cross-functional teams,</li></ul>Education·       Bachelor's degree in Instructional Design, Educational Technology, or a related field.·       Portfolio showcasing previous instructional design projects is a plus.Technical Skills:·       Basic proficiency in e-learning authoring tools, especially Articulate Storyline and Rise.·       Basic graphic design skills (e.g., using Canva or Adobe Photoshop).·       Understanding of SCORM and xAPI standards.·       Basic video editing skills (e.g., using Camtasia or Adobe Premiere).Soft Skills:·       Strong communication skills.·       Attention to detail.·       Ability to work collaboratively in a team.·       Time management and organizational skills.Language<ul><li>Fluency in English is required.</li><li>Proficiency in additional languages is a plus, especially those relevant to the pharmaceutical industry.</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Mid Level

Sanofi India Ltd

Instructor

Advisor, Learning & DevelopmentCalling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleAdvisor, Learning &amp; DevelopmentWhat does a successful Learning &amp; Development Expert do at Fiserv? fiserv is looking for an experienced lead for Learning and Development for our L&amp;D practice, whilst working closely with the leadership team, to help shape and implement the broader Learning strategy. This role requires someone with previous expertise within a similar L&amp;D role focused on technology, partnering with, and influencing, key stakeholders to deliver the best.You will also have experience across all stages of the learning cycle, from creation to fulfillment, along with a combination of strategic thinking and a pragmatic ‘sleeves rolled up’ approach throughout.What you will do:<ul><li>Develop and implement strategic plans for learning and development, including identifying training needs and developing training programs to address them.</li><li>Coach the L&amp;D team in the development, design, delivery, and evaluation of high-impact technical learning interventions.</li><li>Create and deliver comprehensive training programs to equip employees with the necessary skills for their roles.</li><li>Reviewing technology stack based on and recommending effective uses and recommend learning interventions.</li><li>Support organizational change through the development of targeted learning interventions ensuring there is a ‘joined up’ approach for colleagues maintaining engagement and increasing change capability.</li></ul>What you will need to have:Education:<ul><li>Master’s degree in human resources, or a related field.</li></ul>Experience:<ul><li>10+ years of experience in learning and development, with a focus on technology training.</li><li>Proven track record of designing and implementing successful technical training programs.</li><li>Work experience in an IT organization is required.</li></ul>Skills:<ul><li>Strong understanding of current and emerging technologies.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Proficiency in using learning management systems (LMS) and other training tools.</li><li>Professional, engaging with the gravitas to build strong working relationships and influence at all levels in a fast-paced and dynamic environment.</li><li>Flexibility and a can-do attitude to thrive in a fast-paced environment.</li></ul>Why Join Us<ul><li>Opportunity to make a significant impact on employee development and business success.</li><li>Collaborative and innovative work environment.</li><li>Continuous learning and professional growth opportunities.</li></ul>Thank you for considering employment with Fiserv.  Please:<ul><li>Apply using your legal name</li><li>Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).</li></ul>Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.<h4>Experience Level</h4>Senior Level

Fiserv India Pvt Ltd

Academic Advisor

Trainee - Intern
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Entry Level

Quess Corp Limited

intern

IN_Manager_Instructional Designer__Data Analytics_ Advisory_BangaloreLine of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismData, Analytics &amp; AIManagement LevelManagerJob Description &amp; SummaryAt PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more <a href="https://www.pwc.in/about-us.html" rel="noopener noreferrer" target="_blank">about us</a>.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.Job Description &amp; Summary: A career within…. A career within Data and Analytics services will provide you with the opportunity to help organizations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organizational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organizations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.Responsibilities:· Analyze learning needs and define instructional objectives. · Design and develop eLearning modules, job aids, infographics, and workshop materials. · Apply instructional design models (ADDIE, SAM) and adult learning theories. · Ensure accessibility compliance (WCAG 2.2 AA) and inclusive design. · Collaborate with media designers, project managers, and QA analystMandatory skill sets:· Proficiency in tools like Articulate Rise, Vyond, and MS Office.Preferred skill sets:· Design infographics, illustrations, and animations for training materials.Years of experience required: 7-11Education qualification:B.Tech / M.Tech / MBA / MCAEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsArticulate Suite, MS OfficeOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Applied Macroeconomics, Business Case Development, Business Data Analytics, Business Intelligence and Reporting Tools (BIRT), Business Intelligence Development Studio, Coaching and Feedback, Communication, Competitive Advantage, Continuous Process Improvement, Creativity, Data Analysis and Interpretation, Data Architecture, Database Management System (DBMS), Data Collection, Data Pipeline, Data Quality, Data Science, Data Visualization, Embracing Change, Emotional Regulation, Empathy {+ 29 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date<h4>Experience Level</h4>Mid Level

PriceWaterhouseCoopers Pvt Ltd ( PWC )

Business Interlock Senior AnalystSkill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development process
The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? •Written and verbal communication
•Ability to perform under pressure
•Ability to work well in a team
•Ability to establish strong client relationship
•Process-orientation
•health Domain Trainer Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Associate Business Analyst

Tutor - Nursing Institution

 Dear Candidate,


 We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.


 Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.


 Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.


 At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.


 Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.


 As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.


 We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team.


 Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.


 Sincerely,


 Team HR

Apollo Hospitals Enterprise Limited

Nurse Informaticist

Lead Training Manager EndoWork Flexibility: OnsiteWho we want: • Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success. • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What you will do: • Relationship management skills in a sales/marketing function within a team environment or independently • Strong product and procedural knowledge • Understanding and knowledge of key competitive landscape • Support development of educational content utilizing HCP input • Support program development with guidance from others • Maintain collaboration with broader Medical Education/product marketing/sales training, etc • Lead Medical Education program coordination, logistics and content delivery • Organize in-class or virtual courses • Identify what we want to measure/track and most appropriate method • Understand our Medical Education and business strategy • Provide input to future plans • Assist in defining business metrics • Provide data and input to plan • Understand KOLs profile and starts networking • Understand and provide input to training and Medical Education workstreams • Gain expertise in Medical Education programs and adapt programs with customer’s needs • Understand the different communication channel strategies • Partner with Marketing Communications to develop communications plan Minimum Qualifications (Required): • Bachelor’s degree required • 4+ years of work experience required Preferred Qualifications (Strongly desired): • MBA preferred • 2+ years medical device or Medical Education experience preferred • Excellent presentation and interpersonal communications skills • Strong analytical and problem-solving skills • Ability to manage multiple projects while delivering on established timelines • Ability to be persuasive in the absence of organizational authority • Must be able to understand and work within complex interdivisional procedures and policies • Demonstrated proficiency in Microsoft Office (Excel, Word &amp; PowerPoint)Travel Percentage: 40%<h4>Experience Level</h4>Senior Level

Stryker India Private Limited

Lead Mentor

Trainer IIJob Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.<h4>Essential Functions/Core Responsibilities           </h4><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            </li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       </li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     </li><li>Accountable for achieving individual training performance metrics                    </li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     </li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      </li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation </li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis </li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           </li></ul>           <h4>Candidate Profile           </h4><ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred           </li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)            </li><li>Strong communication skills, both written and verbal           </li><li>Proficient in  Microsoft Office            </li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li><li>Self-starter, sense of urgency, and works well under pressure                      </li><li>Strong attention to detail                       </li><li>Sense of professionalism and ability to develop good relationships           </li></ul>           <h4>Career Framework Role           </h4>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skillsAnalyzes possible solutions using standard procedures and principlesBuilds knowledge of the organization, processes and customers Solves a range of straightforward problemsReceives a moderate level of guidance and direction<h4>Disclaimer   </h4>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Location:IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th FlrLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a>

Concentrix

Trainer

Microsoft Technical TrainerDo you want to join an exciting, fast-paced and innovative team? If you’re excited about technology and helping Microsoft’s Enterprise Customers, Partners and external communities learn, if you like to see that ‘lightbulb’ moment in others, come join us and put your skills to great use!  Skilling has never been more important than it is right now – technology is changing every second of the day and the industry needs a skilled workforce to enable businesses to innovate and succeed.  Come join Worldwide Learning’s Enterprise Skills Initiative program as we help our customers realize their potential through their employees. Help guide our approach and be ready to join a group where all ideas are heard and providing technology education is job one.  In this role, you will spend your time educating employees from companies all over the world on our Azure cloud. We'll help you become a best-in-class technical trainer to deliver digitally enhanced instructor-led training, you'll help us drive the right Azure skills that enable our customers to succeed.  If you're already passionate about technology and motivating others, if you relish the opportunity to help revolutionize what it means to skill and be skilled, then all that's left is for you to apply and help us empower every organization and individual to achieve more.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.  <h4>Responsibilities</h4><ul><li>In this role, you will motivate, engage and skill customers on our AI and Azure cloud using digitally enhanced virtual and in-person training </li><li>You should enjoy continually skilling yourself on the most innovative technologies relating to cloud computing, AI and Security </li><li>As part of this forward-thinking group, you will help shape the future of the Azure training program </li><li>You will provide feedback that improves and innovates our technical training content, lab exercises, presentations, and accompanying materials </li><li>Through all the above, you will be an Azure Platform evangelist with customers, partners, and external communities </li></ul><h4>Qualifications</h4>Minimum <ul><li>3+ years’ experience in AI &amp; cloud computing concepts and solutions and 8 + years of experience overall. </li><li>Hold at least one advanced cloud-based certification in Azure or other Cloud Computing </li><li>If you have hands-on experience with Microsoft Azure, with Developing applications, DevOps, Cloud Architecture, Security, Data Platform Engineering, Data Science and AI, then that’s a bonus  </li></ul> Preferred <ul><li>Hold a current Certified Trainer qualification, for example Microsoft Certified Trainer but not a requirement. </li><li>3+ years as a motivating communicator, able to help customers turn abstract concepts into reality </li><li>You will have conducted virtual or in-person classroom training related to technology (can be in a non-work-related setting) </li><li>You will hold a Bachelor’s degree or have equivalent work experience in computer science, engineering, or related technical fields   </li></ul> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.<h4>Experience Level</h4>Mid Level

Microsoft Corporation India Pvt Ltd.

Computer Science Educator

Sr. Manager, Training & QualityJob Title:Sr. Manager, Training &amp; QualityJob DescriptionConcentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Position: Sr. Manager, Training &amp; Quality The Role We are looking for a seasoned professional who would oversee training and quality as a function for a client in financial services. The identified resource is expected to lead standardization, adoption of best practices from the industry and implement the new concepts of training &amp; quality, which help meet our overall business objectivesEssential Job Elements:<ul><li>Lead TQ support for a new strategic offering, training and quality as a Service for our clients.</li><li>Provide Training and quality support, development of metrics and dashboards in line with customer requirements.</li><li>Ability to lead a team, coordinate with other locations and drive standardized practices.</li><li>Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.</li><li>Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.</li><li>Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.</li><li>Drive continuous improvement program across processes.</li><li>Analysis of utilization, efficiency and available data for the process.</li><li>Undertake detailed process improvement studies and up skills the team members</li><li>Ability to get out of the box ideas and Process Improvement Initiatives in the process</li><li>Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.</li><li>Should drive Process Control &amp; Compliance in addition to managing Audit requirements.</li><li>Innovate new ways of learning and help drive adoption of Tech infused learning solutions.</li><li>Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.</li><li>Mentor Green Belt/Yellow Belt projects</li></ul>Profile and Experience: <ul><li>11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain in banking processs, especially in fincrime, fraud, and disputes.</li><li>Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.</li><li>Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.</li><li>Strong client-facing skills with excellent communication, negotiation and conflict management skills.</li><li>Strong Process Knowledge and Compliance to Multiple Audit procedures.</li><li>Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job</li><li>Experience in implementing innovative solutions and driving technologies, automation.</li><li>Analytical acumen and the ability to streamline complex processes. </li></ul>Location:IND Gurugram - 2nd Flr RMZ Infinity Plot No. 15Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Quality Manager

Manager - Training
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Training Manager

Training ExecutivePOSITION SUMMARY Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: None  


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Executive Level

Marriott Hotels India

Training Associate

Expert Instructional DesignerJob title: Expert Instructional Designer·       Location: Hyderabad·       Job type: Permanent and Full time  About the jobOur Team:Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&amp;D, Data &amp; Digital functions​. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, Globally. Main responsibilities: ·       Instructional Leadership: Lead large-scale instructional design projects and initiatives, ensuring alignment with organizational goals and learning objectives.·       Curriculum Development: Develop and implement comprehensive instructional strategies and curricula that meet the needs of diverse learner groups.·       Project Management: Oversee multiple instructional design projects, managing timelines, resources, and stakeholder expectations.·       Innovation: Drive innovation in instructional design by incorporating the latest trends, technologies, and methodologies.·       Mentorship: Mentor and guide junior and senior instructional designers, fostering a culture of continuous learning and improvement.About you·       Experience: 6-8 years of experience in instructional design, with a proven track record of leading large-scale projects and initiatives.·       Education: Bachelor's or Master's degree in Instructional Design, Education, or a related field.·       Certifications: Additional certifications in instructional design, e-learning development, or related areas are a plus.<h4>Technical Skills</h4>·       E-learning Tools: Expert proficiency in e-learning authoring tools, especially Articulate Storyline and Rise.·       Graphic Design and Animation: Advanced graphic design and animation skills to create engaging and interactive learning materials.·       Animation Tools: Proficiency in animation tools such as Vyond and other video animation tools.·       LMS and LxPs: Expertise in LMS and Learning Experience Platforms (LxPs) integration and customization.·       Gamification: Proficiency in gamification techniques to enhance learner engagement.·       Data Analysis: Proficiency in data analysis and learning analytics to measure and improve learning outcomes.<h4>Soft Skills</h4>·       Leadership: Strong leadership and team management skills to lead and inspire a team of instructional designers.·       Strategic Thinking: Strategic thinking and decision-making abilities to drive the instructional design strategy.·       Communication: Excellent communication and presentation skills to effectively convey complex information.·       Innovation: Ability to drive innovation and continuous improvement in instructional design practices.Language<ul><li>Fluency in English is required.</li><li>Proficiency in additional languages is a plus, especially those relevant to the pharmaceutical industry.</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Senior Level

Senior - Digital LearningWe are recruiting for an Instructional Designer (Senior) in the Managed Services LMS - DLMS team. The purpose of this role is to design engaging and interactive digital learning solutions such as eLearning, videos, infographics, and performance support resources. These learning solutions should be innovative, engaging and help learners retain and use what they’ve learnt in their daily roles and responsibilities.Job details<ul><li>Proposed designation Senior/Team Leader (Instructional Designer)</li><li>Role type Team contributor</li><li>Reporting to  Assistant Manager</li><li>Geo to be supported  United States</li><li>Work timings 11:30 AM to 8:00 PM</li></ul><ul><li>Understand business problems and learner profiles to design a learning solution and its evaluation methodology</li><li>Design new or refresh existing digital learning programmes (eLearning, animated videos, games)</li><li>Work with Subject Matter Experts (SME) and onshore stakeholders to ensure that the learning design meets the learning objectives and key success criteria</li><li>Build effective relationships with onshore and offshore teams (other instructional designers, learning developers, graphics and video experts, project managers) to build visually engaging and interactive learning content</li><li>Project manage the learning design and development lifecycle from conception through to deployment and go-live. In the event of scope changes, risks, and issues, mitigate and provide clear directions to learning, graphics and media developers</li><li>Ensure published content meets technical design and functional requirements</li><li>Review and/or update existing learning content as per post course evaluation</li><li>Ensure all learning projects are executed as per agreed team processes and methodologies</li><li>Provide mentorship and quality assurance support to junior instructional designers by reviewing their deliverables to ensure alignment with established standards and best practices</li></ul>Educational qualifications<ul><li>Candidates should be Graduate or above</li></ul>Work experience<ul><li>6-8 years of experience in using a variety of techniques to develop engaging instructional content that also effectively address learner performance and business gaps</li></ul>Mandatory technical &amp; functional skills<ul><li>Clear understanding of learning content design and development lifecycle (content handover, content analysis, detailed content design, storyboarding, media sources, build, quality assurance, deployment)</li><li>Working with onshore stakeholders, onshore subject matter experts and offshore learning design team members to build innovative learning solutions</li><li>Ability to work with multiple project stakeholders and manage multiple projects concurrently</li><li>Excellent language (written and verbal) skills</li></ul>Preferred technical &amp; functional skills<ul><li>Ability to evaluate the impact of learning on performance and business goals</li><li>Analyze existing and emerging technologies to propose their use in an instructional environment</li><li>Experience in using learning tools such as Articulate 360.</li></ul>Key behavioral attributes/requirements<ul><li>Personal drive and positive work ethic to deliver measurable results within tight deadlines and in demanding situations</li><li>High focus on attention to detail; drive and commitment towards delivering high quality service to the KPMG stakeholders</li><li>Flexibility to adapt to a variety of engagement types and working styles, and strong time management skills</li></ul><h4>Experience Level</h4>Senior Level

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