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Associate II, Scientific EducationJob DescriptionSummary of Position: Alcon is looking to hire an Associate Phaco Development Specialist at Jodhpur. This position has primary responsibility for the successful adoption and conversion rates of surgeon/hospital trainees to Phaco as the first line of care for cataract surgery.Surgical Observation Report and wet lab instruction of existing cataract surgeons in the conversion from Extra Capsular Cataract Extraction (ECCE) and Small Incision manual cataract surgery (SICS) to Phaco.The training of non-cataract surgeons in Phaco procedure and techniques.  The adoption and proper use of Alcon products such as Infiniti with Ozil, Laureate, Single-Piece AcrySof IOL (Intra Ocular Lens), Natural, IQ (Image Quality IOL), Viscoelastic, Knifes.Selectively assist field sales with the demonstration of key products to Phaco Development targets.Teach, model and coach affiliated personnel to improve competency in the proper use of products, surgical technique, Observation Report protocol and professional Observation Report conduct. Key Responsibilities: <ul><li>On-site assessment and selection of target trainees and hospitals to ensure the selections result in optimal quantity and quality of trainees and Phaco conversion rates for the Phaco Development Program.</li><li>Onsite (Operating Room) and wet lab instruction and consultation of trainees in the entire process of converting from ECCE and SICS to Phaco. This includes working with designated outside-Alcon consultants (course instructors and on-site proctors) to ensure effective trainee Phaco conversion rates and high quality surgical results</li><li>Demonstrate product and procedural excellence to best technical model and coach trainees and affiliated personnel how to achieve optimal surgical and patient results with selected Alcon products while consulting in the OR, hospital and wet lab.</li><li>Support specified Alcon Phaco Development training events, patient education programs, professional congresses, symposiums and special Alcon events</li><li>Complete documentation of; target assessment, pre-course preparation, and surgical observation, post-course Phaco cases (quantity and surgical results). Compliance with all Alcon administrative and reporting procedures. This includes weekly, monthly and expense reporting.</li><li>Responsible for adverse event and product complaint handling related activities at a local level including the collection, intake and forwarding the information to the Local Vigilance Representative).</li><li>Adherence to all corporate compliance guidelines &amp; corporate programs </li></ul> Key Requirements/Minimum Qualifications:<ul><li>Science Bachelor Degree/Diploma /Technical Course.</li><li>Medically related Specialty Training (Surgical/Medical Technologist) from a recognized institution.</li><li>Minimum one year sales, marketing experience for a recognized organization or experience in OR doing related work assisting surgeons or in the field of applications.</li><li>Proficient in English</li></ul> Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Contingent Worker</a>  Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.<h4>Experience Level</h4>Mid Level

Alcon Laboratories India Pvt Ltd

Science Teacher

Academic Counsellors (Field Sales) <ul><li>Experience: Only candidates with prior Ed-tech sales experience will be considered</li><li>Working Model: 6 days a week (Monday week-off)</li><li>Requirement: Own laptop mandatory</li><li>CTC: Up to 5 LPA + lucrative incentives</li></ul> Share your resume now.

Infinity Learn

Academic Counsellor

Business Interlock SpecialistSkill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development process
The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? •Commitment to quality
•Trainer lead
•F&amp;A
•PTP Trainer Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

CRM Technical Consultant

Learning Experience LeaderAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per JDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Associate Trainer

Executive/Senior Executive Training & Quality Assurance - VikhroliAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Officer

Specialist - Learning<h4>Job title: Specialist - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base. Conduct in-depth investigations on user cases and articulate the findings in a concise manner</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow). Provide customer service to end-users and e-learning admins in writing. Support the creation and maintenance of knowledge articles based on the process content provided</li></ul><ul><li>Survey user satisfaction with the LMS application and its user support. Records and analyzes information in order to contribute to service improvement. Effectively handle incoming tickets from employees regarding e-learning applications. Effectively operate in all supporting technology applications required of the role. Analyze and resolve common and rare inquiries using step-by-step instructions and/or subject matter expert knowledge</li><li>Meet the desired incident management KPIs. Deliver high-quality standard service to internal employees. Continuously seek out ways to improve user satisfaction. Demonstrate knowledge of Global Learning Services processes and procedures provided. Support the incident management process by contributing to knowledge articles based on the content provided in English and Local language. Identify process improvement opportunities through elimination of redundant activities</li><li>Prepare reporting on KPI’s and other metrics. Crosstrain support teams and new-joiners for Learning processes. Mitigate major issue resolution plan with all affected Learning groups. Proactively participation in upcoming Transitions, process changes. Actively looking for ways of Process Improvement.</li></ul>About you:<ul><li>Experience: 3 years of professional experience is a requirement Technical. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback.</li><li>Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback. </li><li>Technical skills: MS Office knowledge. Experience in incident management tools. ServiceNow expertise is an advantage. LMS experience is preferred. Strong customer service focus. Customer service experience. Good communication skills (both verbal and written). E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred Interpersonal. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Fluent in English.</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

Academic Mentor

Analyst - Learning<h4>Job title: Analyst - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base.</li><li>Conduct in-depth investigations on user cases and articulate the findings in a concise manner.</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow)</li><li>Provide customer service to end-users and e-learning admins in writing.</li><li>Survey user satisfaction with the LMS application and its user support. Records and analyses information in order to contribute to service improvement.</li></ul>About you:<ul><li>Experience: 1 year of professional experience is a requirement. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Quick Learner with Proactive customer focus. Attentive to customer needs and feedback</li><li>Technical skills: E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Good communication skills (both verbal and written).</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Analyst

Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Position Title:Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Job Family:EDT &gt; Learning DesignShift:Job Description:Job TitleSenior Designer Learning ExperienceRequirement TypeFull-Time EmployeeJob LocationBangaloreRequirement LevelSenior AssociateHiring ManagerManager Learning ExperiencePrimary SkillInstructional DesignBusinessGlobal HR ServicesSkill CategoryGenericABOUT ELEVANCE HEALTH<a href="https://www.elevancehealth.com/" rel="noopener noreferrer" target="_blank">Elevance Health</a> is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the <a href="https://fortune.com/ranking/fortune500/" rel="noopener noreferrer" target="_blank">Fortune 500</a> list, Elevance ranked 20 in 2025. <a href="https://fortune.com/ranking/most-powerful-women/" rel="noopener noreferrer" target="_blank">Gail Boudreaux</a>, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.   ABOUT CARELON<a href="https://www.linkedin.com/company/carelon-global-solutions/" rel="noopener noreferrer" target="_blank">Carelon Global Solutions</a> (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.OUR MISSION &amp; VALUESOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | DiversityJOB POSITIONCarelon Global Solutions India is seeking for Senior Designer Learning Experience .JOB RESPONSIBILITY<ul><li>Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools.</li><li>Primary duties may include but are not limited to: Collaborates with business partners on expected business outcomes.</li><li>Must be a consultant who has hands-on experience on designing Facilitator Guides, leading Virtual ILTs, PPTs and handouts for the team as well as the learning audiences.</li><li>Participates in needs analysis and recommends effective learning solutions. Collaborate with other content developers, graphic designers, technology consultants, technologists, and other project team members on design, development, implementation, and evaluation of learning solutions.</li><li>Uses all approved processes, tools, and templates to standard for development and reporting. Actively maintains all content.</li><li>Participates in quality review process. Participates in and contributes to Learning &amp; Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill. Provides technical direction on design and development of web-based learning technology projects, collaborates with web content owners, graphic designers and other project team members on requirements, design, development, and implementation of projects using multimedia software. Facilitates train-the-trainer sessions, meetings, and other events.</li><li>Leads mid-sized learning design and development efforts. Develops sub-project plans, functional specifications, and schedules.</li></ul>QUALIFICATION<ul><li>Any Graduate (Masters Preferred).</li><li>Requires BA/BS in Computer Sciences, Instructional Technology, or related field; 4 or more years of web design/development, and 5 or more years supporting a training/learning organization; or any combination of education and experience, which would provide an equivalent background.</li></ul>EXPERIENCEMinimum 4- 5 years of exclusive Instructional Design experienceSKILLS AND COMPETENCIESInstructional Design, Storyboard, Storyline, Quality Analyst, Authoring Tools, Stakeholder Management, Project Management, Excellent Communication Skills, Good Knowledge in MS-OfficeTHE CARELON PROMISEAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.LIFE @ CARELON<ul><li>Extensive focus on learning and development</li><li>An inspiring culture built on innovation, creativity, and freedom.</li><li>Holistic well-being</li><li>Comprehensive range of rewards and recognitions</li><li>Competitive health and medical insurance coverage</li><li>Best-in-class amenities and workspaces</li><li>Policies designed with associates at the center.</li></ul>EQUAL OPPORTUNITY EMPLOYERCarelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Reasonable AccommodationOur inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.*Disclaimer: Offered designation titles differs*Job Type:Full time<h4>Experience Level</h4>Entry Level

Carelon Global Solutions

Senior Designer

Sr Training & Quality ManagerJob Title:Sr Training &amp; Quality ManagerJob DescriptionJob Description Summary Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.• Lead TQ support for a new strategic offering, training and quality as a Service for our clients.• Provide Training and quality support, development of metrics and dashboards in line with customer requirements.• Ability to lead a team, coordinate with other locations and drive standardized practices.• Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.• Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.• Drive continuous improvement program across processes.• Analysis of utilization, efficiency and available data for the process.• Undertake detailed process improvement studies and up skills the team members• Ability to get out of the box ideas and Process Improvement Initiatives in the process• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.• Should drive Process Control &amp; Compliance in addition to managing Audit requirements.• Innovate new ways of learning and help drive adoption of Tech infused learning solutions.• Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.• Mentor Green Belt/Yellow Belt projects.Profile and Experience:• 11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain.• Experience in banking domain is preferred.• Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.• Strong client-facing skills with excellent communication, negotiation and conflict management skills.• Strong Process Knowledge and Compliance to Multiple Audit procedures.• Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job• Experience in implementing innovative solutions and driving technologies, automation.• Analytical acumen and the ability to streamline complex processesLocation:IND Gurugram - Ground Floor 243 Tower A SP Infocity Udhyog Vihar Phase - 1Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Quality Manager

Executive/Senior Executive Training & Quality Assurance - Vikhroli EastAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Quality Assurance Trainer

Business Interlock Senior AnalystSkill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development process
The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? •Written and verbal communication
•Ability to perform under pressure
•Ability to work well in a team
•Ability to establish strong client relationship
•Process-orientation
•health Domain Trainer Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Associate Business Analyst

Sr. Manager, Training & QualityJob Title:Sr. Manager, Training &amp; QualityJob DescriptionConcentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Position: Sr. Manager, Training &amp; Quality The Role We are looking for a seasoned professional who would oversee training and quality as a function for a client in financial services. The identified resource is expected to lead standardization, adoption of best practices from the industry and implement the new concepts of training &amp; quality, which help meet our overall business objectivesEssential Job Elements:<ul><li>Lead TQ support for a new strategic offering, training and quality as a Service for our clients.</li><li>Provide Training and quality support, development of metrics and dashboards in line with customer requirements.</li><li>Ability to lead a team, coordinate with other locations and drive standardized practices.</li><li>Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.</li><li>Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.</li><li>Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.</li><li>Drive continuous improvement program across processes.</li><li>Analysis of utilization, efficiency and available data for the process.</li><li>Undertake detailed process improvement studies and up skills the team members</li><li>Ability to get out of the box ideas and Process Improvement Initiatives in the process</li><li>Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.</li><li>Should drive Process Control &amp; Compliance in addition to managing Audit requirements.</li><li>Innovate new ways of learning and help drive adoption of Tech infused learning solutions.</li><li>Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.</li><li>Mentor Green Belt/Yellow Belt projects</li></ul>Profile and Experience: <ul><li>11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain in banking processs, especially in fincrime, fraud, and disputes.</li><li>Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.</li><li>Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.</li><li>Strong client-facing skills with excellent communication, negotiation and conflict management skills.</li><li>Strong Process Knowledge and Compliance to Multiple Audit procedures.</li><li>Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job</li><li>Experience in implementing innovative solutions and driving technologies, automation.</li><li>Analytical acumen and the ability to streamline complex processes. </li></ul>Location:IND Gurugram - 2nd Flr RMZ Infinity Plot No. 15Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

KDNI-Consultant - Learning & Development HCA<ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li></ul><ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li></ul><ul><li>Bachelor’s degree from an accredited college/university or an MBA from an accredited college/university</li><li>5-7 years of experience working in the field of Instructional Design and Learning and Development</li><li>Strong skills in Microsoft Office, and rapid authoring tools such as Storyline, Camtasia, Captivate, and VYOND</li><li>Excellent communication skills and the ability to quickly establish a rapport with colleagues and clients</li><li>Strong organizational skills and the ability to prioritize work to meet strict deadlines</li><li>Excellent interpersonal skills</li><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in Instructional Design models, theories and Bloom’s taxonomy and have the ability to apply these in all ID tasks.</li><li>Proficient in rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul><h4>Experience Level</h4>Senior Level

Kpmg India Services Llp

Consultant

ManagerManager-BFS046015Ready to build the future with AI?  At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s <a href="https://www.genpact.com/gigafactory" rel="noopener noreferrer" target="_blank">AI Gigafactory</a>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to <a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" rel="noopener noreferrer" target="_blank">agentic AI</a>, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at <a href="http://www.genpact.com/" rel="noopener noreferrer" target="_blank">genpact.com </a>and on <a href="https://www.linkedin.com/company/genpact/mycompany/" rel="noopener noreferrer" target="_blank">LinkedIn</a>, <a href="https://twitter.com/genpact" rel="noopener noreferrer" target="_blank">X</a>, <a href="https://www.youtube.com/user/GenpactLtd" rel="noopener noreferrer" target="_blank">YouTube</a>, and <a href="https://www.facebook.com/ProudToBeGenpact/" rel="noopener noreferrer" target="_blank">Facebook</a>.   Inviting applications for the role of Manager - Voice &amp; Soft skill Coach! Responsibilities <ul role="list"><li aria-setsize="-1" role="listitem">Possess detailed knowledge of the Domain (V &amp; A and Customer Service Skills)  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Technical knowledge of English communication - intonation, syllable, punctuation, etc   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Robust understanding of Customer Experience &amp; Communications Audit &amp; Coaching process.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Analyze the mentoring / training needs of the agents and support them in delivery.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Curate content to the needs of the account/team/audience   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Develop Action plans and report out the improvement process in business reviews   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bilingual – Efficient in speaking, reading &amp; writing English and Hindi   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Presentation, Feedback &amp; Coaching skills.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">MS Office working knowledge   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Flexibility to work in shifts as per process requirement and Analytical bend of mind.  </li></ul> Qualifications we seek in you! Minimum Qualifications <ul role="list"><li aria-setsize="-1" role="listitem">Graduate non-technical  </li></ul>Preferred Qualifications/ Skills <ul role="list"><li aria-setsize="-1" role="listitem">Experience in working in a call center environment and training teams  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience as a trainer in soft skill / telephone/ chat and email etiquette  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Monitor calls on communication, soft skills, and process and compliance parameters  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Excellent written and verbal skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience of Knowledge Management in collaboration with operations, reporting to relevant stakeholders will be an added advantage   </li></ul>  Why join Genpact?  <ul role="list"><li aria-setsize="-1" role="listitem">Lead AI-first transformation – Build and scale AI solutions that redefine industries  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Make an impact – Drive change for global enterprises and solve business challenges that matter  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  </li></ul>Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.    <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Manager<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Gurugram<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Oct 9, 2025, 12:47:37 PM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Mid Level

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