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Senior Manager - Zonal TrainingAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ul><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ul>Role Purpose Responsible for managing a team of 5-10 Area Training Managers (ATMs) and 70+ Trainers for ensuring seamless execution of all functional training to all Sales &amp; Non Sales NFTE's and productivity of sales NFTE new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization. Drive  the training requirement of almost 6K +Sales NFTEs and drive new hire productivity of almost 1500+ NFTEs month on month through training interventions both on &amp; off the field.Role Accountability <ol><li>Responsible for the training requirement of almost 6K +Sales NFTEs and drive new hire productivity of almost 1500+ NFTEs month on month through training interventions both on &amp; off the field.</li><li>Ensure productivity of sales NFTE new joiners (M1-M3 Vintage) as per standards set by the organization for the entire zone through a team of FTE’s Area Training Managers and NFTE Trainers </li><li>Manages a team of 5-10 Area Training Managers (ATMs) and 70+ Trainers</li><li>Liaison with ext+B2ernal stakeholder Zonal Sales Manager / Circle Head  &amp; Regional Sales Manager (RSMs~18) </li><li>Skilling of Area Training Managers on a quarterly basis – New Product/process updates, soft skills – team management, stakeholder management etc., IT skills – Excel, Powerpoint, Dashboard etc., </li><li>Conduct OJT’s &amp; mystery shopping of Area Training Managers on Training activities, process, documentation, trainers claim processing etc.</li><li>Undertake a minimum 8 field visit audits per month across different ATM patches to track OJT impact, all feedback must be documented</li><li>Ensure seamless execution of all NHO Batches in the mapped territory – trainer mapping, delivery of training, Certification &amp; handover of executives to sales</li><li>Drive a minimum 2 Training impacted Business Initiatives in the FY, preferably green belt, or Lean projects with the internal Quality Team to improve the overall business performances</li><li>Initiatives need to be defined, agreed with NTM &amp; Training Lead same should be in consultation with sales stakeholders.</li><li>Ensure the quality of NHO &amp; Post NHO Refresher training through monitoring checks/ field visits to ensure the efficiency of training as per laid down SOP+B22</li><li>Connect with ZSM/RSM through extensive travel and have stakeholder connect through proper communication on training &amp; business deliverables, share training updates/business initiatives and minute the meetings</li><li>Publish monthly sales training dashboards in the format prescribed by the HO</li><li>Ensure Quality of Training coverage &amp; learning impact in non-Sales Functions, train the trainers on facilitation skills .</li><li>Drive New hire productivity matrix of Customer Service Agents through assigned vendors</li><li>Supervise and ensure that all trainers in the span conduct NHO efficiently without errors by following the facilitator's guide.</li><li>Ensure all mandatory &amp; refresher trainings are well planned, executed with maximum attendance</li><li>Trainer’s Certification to be completed within 30 days of joining - 3 days by ATM followed by 2 days of certification by ZTM/RTM (either face to face or virtually)</li></ol>Measures of Success <ol><li>New hire productivity slope targets as per MOU                                         </li><li>TTT coverage</li><li>Training coverage as per MOU</li><li>Timely closure of mandatory guideline certifications</li><li>Accuracy in attendance management on Mgurukul</li><li>Timely &amp; accurate MIS/business reporting</li><li>Timely closure &amp; roll-out of stakeholder dashboards</li><li>No adverse observations in internal/external audits</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Should have proven team management skills     </li><li>Should have experience and ability to manage a large stakeholder group </li><li>Sales &amp; training experience is must</li></ol>Competencies critical to the role<ol><li>High Impact Communication</li><li>Planning &amp; Organizing</li><li>Stakeholder Management</li><li>Influencing Skills</li><li>Process Oriented</li></ol>Qualification Graduate/MBA in any disciplinePreferred IndustryBFSI / FCI / Any<h4>Experience Level</h4>Senior Level

Sbi Cards And Payment Services Limited

Sales Trainer

Talent Development Trainer - Kolkata, IndiaJob Description:Talent Development Trainer, IndiaJob Title: Talent Development TrainerLocation: Kolkata, IndiaJob Overview: We are seeking a dedicated Talent Development Trainer to join our Learning and Development team in India. The ideal candidate will be responsible for facilitating internal leadership development programs, delivering culture training, and supporting managers with team training needs. This role is integral to ensuring alignment between our training programs and broader business objectives.Responsibilities:<ul><li>Facilitate internal development programs to promote professional growth within our organization.</li><li>Work closely with the Talent Development Manager to understand training needs and provide necessary support.</li><li>Support new hires and help them understand how the business works, and how to demonstrate professionalism at work.</li><li>Support the delivery of culture training to help employees overcome cultural differences and work effectively in a global company.</li><li>Responsible for all administrative tasks associated with talent development, including scheduling programs and tracking attendance.</li><li>Work with the Talent Development Manager to measure the effectiveness of training programs and implement improvements as needed.</li><li>Stay updated on the latest industry trends and advancements in talent development.</li><li>Creating engaging learning material using PowerPoint/Visme or Articulate 360</li></ul>Qualifications:<ul><li>Bachelor’s degree in Human Resources, Organizational Development, Psychology, or a related field.</li><li>A minimum of 2 years of experience in a facilitation or training role.</li><li>Proven experience in facilitating development programs and conducting training sessions.</li><li>Excellent interpersonal and communication skills, with a proven ability to build strong relationships at all levels of an organization.</li><li>Proficient understanding of training methodologies, adult learning principles, and learning management systems.</li><li>Experience working in a global business is desirable.</li><li>Ability to manage multiple projects, work independently, and meet deadlines.</li><li>Strong English language proficiency (C1+), both written and spoken, is essential.</li></ul> <h4>AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  </h4>Recruitment Scam AlertsWe’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.<h4>Experience Level</h4>Mid Level

AML RightSource India Private Limited

Senior Recruitment Consultant

Sales Trainer<div>Training Program Development : - Conduct thorough needs assessments to identify gaps in the sales team's skills and knowledge. - Develop clear and measurable learning objectives for training programs. - Create engaging and interactive training materials, including presentations, guides, videos, and simulations. Training Delivery : - Facilitate training sessions through various formats, such as workshops, webinars, one-on-one coaching, and on-the-job training. - Adapt training content to meet the needs of diverse sales teams, including inside sales, field sales, and channel partners. - Provide constructive feedback and coaching to sales professionals during training sessions. Sales Process and Product Knowledge : - Ensure sales representatives have a deep understanding of the company's products, services, and value propositions. - Train sales teams on effective sales techniques, objection handling, and closing strategies. - Teach the sales process, including prospecting, lead generation, qualification, and pipeline management. Sales Tools and Technology : - Familiarize sales teams with relevant sales tools, CRM systems, and other technology platforms. - Train on best practices for leveraging technology to enhance sales efficiency and effectiveness. Evaluation and Continuous Improvement : - Monitor and assess the effectiveness of training programs through feedback, evaluations, and key performance indicators (KPIs). - Collaborate with sales leaders and managers to identify areas for improvement and adjust training content accordingly. - Stay updated on industry trends, sales methodologies, and best practices to ensure training materials are current and relevant. Reporting and Documentation : - Maintain comprehensive records of training activities, attendance, and performance outcomes. - Generate regular reports to track the impact of training programs on sales team performance. Stakeholder Collaboration : - Work closely with sales managers, HR, and other departments to align training initiatives with business goals and objectives. - Foster strong relationships with sales leadership to gain insights into changing market dynamics and sales strategies.</div>

Indiamart

Instructional Designer TCS Hiring for Instructional Designer! Job DescriptionRole- Instructional DesignerSkillset - Instructional Designer Desired Experience Range- 3.5-12 Years Location of Requirement - Ahmedabad, Bengaluru, Bhubhaneswar, Chennai, Delhi,
Indore, Kochi, Kolkata, Mumbai, Pune, HyderabadDesired Competencies (Technical/Behavioral
Competency)·        
Knowledge
about ID theories and models, such as ADDIE, ARCS, Blooms’ Taxonomy ·        
Hands-on
experience in using authoring tools such as Articulate Storyline, Adobe
Captivate, Whatfix, WalkMe, SAP EnableNow ·        
Should
have recorded and edited simulations ·        
Create
course design, storyboards, Work Instructions, Quick Reference guidesWork
closely with Subject Matter Experts (SMEs) to get requisite information  &lt;/p

Tata Consultancy Services (Tcs)

Instructor

Trainee - Intern
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Entry Level

Quess Corp Limited

intern

Quality and Training CoordinatorPearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.  Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).  Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.   Under the direction of the Supervisor, Training and Quality, the Quality &amp; Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.  Responsibilities Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals. Training Development and Delivery <ul role="list"><li aria-setsize="-1" role="listitem">Assist in developing and maintaining reference materials for training </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Assist in building training objectives and agendas </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Secret shop OnVUE greeters and proctors  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Maintain documentation summarizing training received by each employee </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Monitor training success via surveys, escalation analysis, and quality reviews </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Work with Supervisor and peers to ensure training responsibilities are met </li></ul> Performance Feedback <ul role="list"><li aria-setsize="-1" role="listitem">Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Identify opportunities for continuous training improvements </li></ul> Call/Chat/Email/OnVUE/Other Monitoring <ul role="list"><li aria-setsize="-1" role="listitem">Monitor candidate-facing interactions and ensure that all customers are receiving quality service </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ensure agents and Global centers are meeting call center quality goals </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Score monitored calls, chats, and emails based on company Quality Guidelines </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed </li></ul> Client Guide, Teams Page, and Process Document Maintenance <ul role="list"><li aria-setsize="-1" role="listitem">Maintain Teams Page content </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Search for areas of opportunity to develop these pages for ease of use for all users </li></ul> Education and Experience: <ul role="list"><li aria-setsize="-1" role="listitem">Minimum High School Diploma or Equivalent  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bachelor’s Degree preferred or equivalent work experience </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience training, teaching, or coaching </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">3+ years customer service experience preferred </li></ul> Skills, Knowledge, and Abilities: <ul role="list"><li aria-setsize="-1" role="listitem">Excellent oral and written communication skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Familiar with various training tools and models; understanding of learning styles preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Effective problem-solving skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conflict management skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong organization skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Interpersonal savvy and ability to influence and relate to others </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Time management skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to deal with ambiguity and overcome objections </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Quickly and effectively adapt to changes </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Must be patient, positive, and professional </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong customer service skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Coaching skills preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong attention to detail </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to set and meet goals </li></ul> Other (license/certification): <ul role="list"><li aria-setsize="-1" role="listitem">Knowledge of Pearson VUE Regulatory and Professional clients is preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Working knowledge of Registration Manager, VSS, and Service Direct </li></ul><h4>Experience Level</h4>Mid Level

Pearson India Education Services Pvt Ltd

Quality Specialist

Deputy Manager - Process Training - Pune - REF83521C_2025194042 - Insurance - Excellent Communication - Training<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team.• Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area.• Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization.• Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field.• Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization.• Job Location - PuneQualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Training Manager

Manager - Training
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Associate - Learning Partner<h4>Company Description</h4>About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM).  Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. <h4>Job Description</h4>Key Responsibilities •Collaborate with stakeholders to create visuals that aim to keep learners engaged while disseminating information.•Visualize and storyboard product information as well as the learner journey.•Develop assets and characters for explainers.•Edit/animate short and long form video content•Process audio and music for videos<h4>Qualifications</h4>Skills Required -•Ability to understand mood, tone and a theme for any video.•Interest in technical subjects and a flair for grasping complex ideas•2+ years experience in editing, motion graphics, 2D animation, illustration•Experienced in vector, asset design - Video designing.•Experience in Adobe - After Effects, Illustrator, Premier Pro•Additionally useful if you can work with Audio Editing (Audible/Audition), Color Grading (Davinci, Premier Pro), Subtitling.•Would require a portfolio/sample work to understand skill and style.Things that would set you apart -•Curiosity: An innate curiosity to dig up everything about a topic would translate to appropriate visuals.•Quirky: Create interest with your style and approach to keep audience hooked.•Methodical: Content is always on the update. So having files, assets and projects organised would ease in future editing of work.<h4>Additional Information</h4>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.<h4>Experience Level</h4>Entry Level

Freshworks

Academic Mentor

Senior Learning & Development Specialist, CSS HRLocation:Bengaluru, Karnataka, IndiaJob ID: R0060189Date Posted:2024-08-27Company Name:HITACHI INDIA PVT. LTDProfession (Job Category):Job Schedule: Full timeRemote:NoJob Description:Senior Learning &amp; Development Specialist, CSS HR Grade: Senior Associate Location: Bengaluru, Karnataka Company: Hitachi India Private LimitedDepartment: CSS HR Talent Development Salary Range: As per the industry Job Summary:We are seeking an experienced Learning &amp; Development (L&amp;D) professional to join our team as a Senior Learning &amp; Development Specialist. This role involves a blend of instructional design, global training facilitation, and learning operations management. The ideal candidate will have 7-10 years of experience in training delivery, instructional design, and L&amp;D operations, with a strong ability to create impactful content and deliver high-quality leadership training programs.Job Roles &amp; Responsibilities:1. Instructional Design (30%)<ul><li>Design and develop engaging and effective training materials, including e-learning modules, instructor-led training content, job aids, and assessments.</li><li>Collaborate with subject matter experts (SMEs) to ensure training content aligns with organizational goals and meets the needs of the target audience.</li><li>Utilize instructional design principles and learning theories to create content that enhances learner engagement and retention.</li><li>Continuously evaluate and update existing training materials to ensure they remain current and effective.</li></ul>2. Global Training Facilitation (50%)<ul><li>Deliver leadership training programs to diverse, global audiences, ensuring content is accessible and relevant to participants from different cultural backgrounds.</li><li>Facilitate virtual and in-person training sessions, workshops, and seminars for employees at various levels of the organization.</li><li>Assess participant engagement and learning outcomes, adjusting facilitation techniques as needed to maximize impact.</li><li>Act as a subject matter expert in leadership development, providing guidance and coaching to participants during and after training sessions.</li></ul>3. Learning Operations Management (20%)<ul><li>Oversee the operational aspects of L&amp;D programs, including scheduling, coordination, and logistics.</li><li>Submit monthly reports on training activities, including metrics on participation, feedback, and learning outcomes.</li><li>Manage learner queries, providing timely and effective resolutions to ensure a positive learning experience.</li><li>Collaborate with the L&amp;D team to streamline processes and improve the efficiency of learning operations.</li></ul>​Experience: 7-10 years of experience in Learning &amp; Development, with a strong focus on instructional design and training facilitation.Skills:<ul><li>Certification in instructional design, training facilitation, or related areas.</li><li>Experience in managing learning operations in a corporate environment.</li><li>Familiarity with adult learning principles and the latest trends in L&amp;D.</li></ul>Qualification:<ul><li>Bachelor’s degree in Human Resources, Education, Instructional Design, or a related field. A Master’s degree is a plus.</li><li>Proven track record in designing and delivering leadership development programs.</li><li>Experience working in a global environment, with the ability to adapt content and delivery to different cultures and languages.</li><li>Excellent communication, presentation, and facilitation skills.</li><li>Strong project management and organizational skills, with the ability to manage multiple tasks and deadlines.</li><li>Proficiency in e-learning development tools (e.g., Articulate, Captivate) and learning management systems (LMS).</li><li>Ability to analyze data and generate insights to improve training effectiveness.</li></ul><h4>Experience Level</h4>Senior Level

Hitachi India Pvt Ltd

Training and Development Manager

Curriculum Developer, Sales EnablementWe’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.What you will be doingPure Storage is committed to providing best-in-class learning experiences for our worldwide seller community. We're looking for a talented, enthusiastic, and accomplished learning professional to join our Global Enablement organization to create courses, assessments, and enablement experiences for our Global Sales Organization, which includes sales, partner sales, and sales leader roles.As a curriculum developer, you will be responsible for developing and updating sales-focused training courses, curriculum, and materials, covering sales processes, sales tools and technology, and sales skills to support strategic sales initiatives and go-to-market (GTM) objectives. With this opportunity, you will leverage your skills and experience in curriculum design and development to help build and maintain sales training in a growing and rapidly evolving go-to-market organization that delivers incredible outcomes for our customers. The ideal candidate is extremely learner-focused and driven to innovate as we build and transform how we train and develop our Global Sales organization. The right candidate is creative, driven, not afraid to roll-up their sleeves, and has demonstrated an ability to address real learning needs and revolutionize the way people learn. This individual will need to be self-motivated, willing to learn, highly conceptual, receptive to feedback, and have what it takes to challenge the status-quo. Key responsibilities include:<ul><li>Developing and designing sales training courses for a variety of training modalities, including on-demand (eLearning), live virtual and in-person experiences, peer-to-peer learning, and assessments.</li><li>Working in collaboration with the US-based team to define course requirements, create course deliverables, and manage the work through, potentially including the delivery of the course. Key activities include:</li><ul><li>Developing course facilitation, instructor, and student guides. </li><li>Managing, maintaining, and updating training materials and course catalogs.</li><li>Developing and maintaining hands-on activities and labs.</li><li>Aligning sales curriculum to company initiatives and roadmap.</li><li>Incorporating Pure sales strategy and process into product training applying knowledge of sales processes, tools, methodology, and skills into training.</li><li>Implementing course updates based on survey feedback and field feedback.</li></ul><li>Collaborating with content creators across the company to identify the best content possible to accelerate the success of the audience.</li><li>Bringing a creative approach to learning and teaching.</li></ul><ul><li>Conducting reviews and implementing feedback from stakeholders, SMEs, and design managers to ensure high quality standards of deliverables</li></ul>What you bring to the team<ul><li>BTech (Computer science) or BSc. Computer Science or BCA or or an equivalent degree.</li><li>Bachelor’s degree in Instructional Design, Education Technology, or similar field, or a completion of a certificate program would be preferred.</li><li>Minimum of 5 years working in a Curriculum Development or Instructional Design role and worked on Sales training.</li><li>Excellent English verbal and written communication skills, including skills in collaborating with subject matter experts and managers to help write, design, and develop, and manage projects.</li><li>Experience working in a sales enablement organization and/or field role. </li><li>Experience in instructional design (Bloom's taxonomy, Gagne’s 9 principles, ADDIE, ARCS model, etc.), criterion-referenced instruction, performance-based delivery, and developing, leading, and implementing design projects.</li><li>Experience using content generation tools (Articulate Storyline360, Articulate Rise360, Adobe Captivate, or similar).</li><li>Skilled in the creation, implementation, and validation of assessments to measure the effectiveness of training to achieve business priorities and significantly impact results.</li><li>Experience using video editing tools (Final Cut, Adobe Creative Cloud, Adobe Premiere, After Effects, Camtasia, or similar).</li><li>Able to use G suite applications (Google Slides, Docs, Sheets, etc.)</li><li>Demonstrated knowledge of technical solution areas, including databases, analytics, containers, etc., is a strong plus.</li><li>Experience with general principles of graphic design is a strong plus.</li><li>Experience with current instructional innovation and technology, such as AI tools, gamification, AR/VR  is a strong plus. </li></ul>Assessment will be provided by the recruiter and you need to submit the assessment.WHAT YOU CAN EXPECT FROM US:<ul><li>Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.</li><li>Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!</li><li>Pure Team: We build each other up and set aside ego for the greater good.</li></ul>And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out <a href="http://purebenefits.com">purebenefits.com</a> for more information.ACCOMMODATIONS AND ACCESSIBILITY:Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at <a href="mailto:TA-Ops@purestorage.com">TA-Ops@purestorage.com</a> if you’re invited to an interview.OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.<h4>Experience Level</h4>Mid Level

Pure Storage India Pvt Ltd

Curriculum Designer

Training Partner<h4>Company Description</h4>Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparencyDr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ &amp; nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.<h4>Job Description</h4>Job Description: Training PartnerIntroductionWe are looking for a dedicated and experienced Training Partner to join our team. The Training Partner will be responsible for developing strategic partnerships, conducting training programs, and ensuring the successful adoption of training initiatives. The ideal candidate will have a strong background in training and development, excellent communication skills, and the ability to build and maintain relationships with key stakeholders.Key Responsibility Areas (KRA)1. Strategic partnership with hospital chainsDevelop and maintain strategic partnerships with hospital chains. Conduct a total of 400 programs with 5 hospital chains, ensuring more than 60 programs per chain .2. Strategic partnership with standalone hospitalsDevelop and maintain strategic partnerships with standalone hospitals. Conduct a total of 500 programs with 8 standalone hospitals, ensuring more than 25 programs per hospital.3. Strategic partnership with clinicsDevelop and maintain strategic partnerships with clinics. Conduct a total of 200 programs with 3 clinics, ensuring more than 30 programs per clinic .4. Strategic partnership with doctors and medical societiesDevelop and maintain strategic partnerships with doctors and medical societies. Conduct three doctor-level sessions or QIP mock assessments and engage with 100 unique hospitals/societies.5. Adoption of training program for staff, managers, and doctorsEnsure that 50% of identified accounts complete all the modules specified by the hospitals. Additionally, ensure that 20% of identified accounts conduct three or more doctor-level engagement programs.6. Stakeholder connect and partnership developmentDuring physical visits, meet with 60 unique CXOs/Directors, 80 Nursing Supervisors/Directors of Nursing Services, and 40 Supply Chain Managers in FY25. Prepare a half-yearly catalog for focus accounts that have conducted more than 15 programs. These catalogs will reconnect them with the program details and discuss the way forward. The catalog should include the number of participants trained, pictures from the sessions, testimonials from participants, and other important details.7. Workshop/Webinar/NetworkingOrganize one physical event and two digital activities (workshops, webinars, or networking events) in Q3 and Q4.8. Training ObservationConduct three observations within distinct accounts, encompassing 36 separate sessions, and involving unique faculty members to be completed as part of the observations .9. Travel RequirementsThe Training Partner is expected to travel for 50% of days each month to meet with clients, conduct training sessions, and build relationships with key stakeholders.<h4>Qualifications</h4>MBA PreferredExperience building and maintaining relationships with key stakeholdersExperience conducting training programsExperience with strategic partnerships in the healthcare sectorExcellent communication skillsMin 5 years of experience in training and development<h4>Additional Information</h4>About the Department Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organisation with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining &amp; relocation support, family support (Maternity &amp; Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

Dr Reddys Laboratories

Trainer

Learning & Development - SupervisorA full-time on-site role located in Chennai for a Learning and Development - Supervisor. The L&amp;D Supervisor will be responsible for planning, designing, and implementing effective training programs. The role involves managing learning management systems, developing instructional materials, and conducting leadership development initiatives. The Supervisor will work closely with various departments to assess training needs and ensure the organization’s employees receive the necessary training and development to excel in their roles.Key Responsibilities:-<ul><li>Partner with operations teams and Conduct training needs assessments to identify learning and development gaps.</li><li>Design, develop, and deliver engaging and effective training programs using a variety of methods (e.g., classroom, online, on-the-job).</li><li>Develop and implement learning paths to support employee career development.</li><li>Evaluate the effectiveness of training programs and adjust as needed.</li><li>Stay current on learning and development trends and best practices.</li><li>Partner with central L&amp;D and Ford Credit L&amp;D to maximize the impact of learning initiatives by effectively leveraging available tools, modules, and resources.</li><li>Promote a culture of continuous learning and development throughout the organization.</li><li>Manage development and maintenance of course materials, procedures and tracking of results</li><li>Deliver classroom-based knowledge and skills training on Originations, collections, account services, customer services, and supervisory processes</li><li>Supervise a team of training resources/employees.</li></ul>Qualifications<ul><li>Training &amp; Development, and Learning Management experience</li><li>Experience in Instructional Design and creating effective training programs</li><li>Proficiency in Training and Leadership Development skills</li><li>Excellent communication and presentation skills</li><li>Willingness to work in North America Shift timings</li><li>Strong organizational and project management skills</li><li>Ability to work collaboratively and across various teams</li><li>Bachelor’s or Master’s degree in Human Resources, Education, Business Administration, or related field</li><li>Experience in the automotive or financial services industry is a plus</li></ul>

Ford Motor

Trainer IIJob Title:Trainer IIJob Description<h4>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4>Role and  Key responsibilities:</h4><ul><li><h4>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations           </h4></li><li><h4>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                      </h4></li><li><h4>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities    </h4></li><li><h4>Accountable for achieving individual training performance metrics                   </h4></li><li><h4>Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards</h4></li><li><h4>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                     </h4></li><li><h4>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</h4></li><li><h4>May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including:  computer-based training, interactive classroom training and written job aids</h4></li><li><h4>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</h4></li><li><h4>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures </h4></li><li><h4> Key skills and knowledge:</h4></li><li><h4>Bachelor's Degree in related field with two to four years of relevant experience preferred          </h4></li><li><h4>Strong communication skills, both written and verbal          </h4></li><li><h4>Proficient in Microsoft Office           </h4></li><li><h4>Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables</h4></li><li><h4>Strong attention to detail                      </h4></li><li><h4>Sense of professionalism and ability to develop good relationships    </h4></li></ul><ul><li><h4>  Qualification : Accounts Graduate</h4></li></ul><h4>Disclaimer:-</h4><h4>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</h4>Location:IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a>

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